HR OUTSOURCING & CONSULTING

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1 HR OUTSOURCING & CONSULTING Are you confident your HR policies and practices comply with employment laws like ERISA, FMLA, COBRA, HIPAA and IRS regulations? Do you know what specific legislative requirements apply to you? How can you supplement your HR staff during crunch periods or maternity leave without wasting time and money getting temps up to speed? Who can tackle assessments, payroll, compensation analysis, benefits administration, employee relations, hiring or those other special projects you don t have the time or expertise to address? We have created the HR Connection to answer all of these questions Our new HR Consulting Platform means more dedicated services to help us stay connected to our current clients as well as enhance our offering to the associations that we work with, says Booker Moore, President and CEO of L.R. Webber Associates. Our partnership with ihr gives us the depth and flexibility to tailor exactly the right HR solution for your needs no matter how quickly they arise or change.

2 HR OUTSOURCING & CONSULTING HR CONSULTING SERVICES Strategic HR Management Define a new direction Ready to take your company in a new direction? We can help you eliminate guesswork and retool and reposition your organization more quickly. Tap our HR Advisors decades of experience plus their expertise with today s business and economic trends and HR best practices to make your highest return changes in areas such as compensation, benefits, training and performance management. HR Assessments Evaluate internal services We can ensure you re meeting applicable laws and taking full advantage of the latest HR practices. We re experts in both process and documentation and will evaluate, identify and implement changes in any number of areas, such as: conduct a full service HR assessment; review employee handbooks, procedures manuals and create new policies; and review and analyze recruitment, compensation, benefits, training, employee relations, diversity, affirmative action and loss prevention programs. Compensation Evaluate or create a new strategy Our ihr Advisors can help you quickly (and effectively) evaluate your existing plan or create a new system; update a compensation plan policy; handle job analysis, descriptions and job evaluations; analyze pay structures; conduct internal equity analyses. HR OUTSOURCING SERVICES Onsite HR Assistance Full time or part time staff An ihr Advisor can assist with daily HR activities such as employee relations, training, benefits administration and payroll. In addition, we build strong relationships with both management and employees. This enables us to serve as trusted advisors on your policies and procedures. Your HR Advisor is also available via cell phone and outside regular business hours. 1

3 Training Design, development and delivery of programs Our HR Advisors can handle every aspect of management and employee training. We can provide industry or department specific training as well as compliance related programs such as harassment training. Our other training programs currently include Management 101, Performance Appraisals and Recruitment/Interviewing Skills for Managers. Diversity Programs Solid plans and programs tailored for your specific workforce and business goals Building a diverse and culturally rich workforce doesn t happen by accident. Our experienced consultants help you put the right programs in place to create an inclusive environment, including diversity recruitment outreach and training; diversity mission statements and strategic initiatives; employee networking programs; supplier diversity programs; and strategic alliances. Employers often combine this service with our assistance Affirmative Action planning and recruitment. Recruiting Hourly or percentage based fees Our low pressure yet highly successful process is ideal for employers seeking to recruit quality employees cost effectively. Working with you on percentage of salary basis, we can handle the entire process. Or, we can work on a flat hourly fee to handle any aspect of recruitment for you, including: Development of your customized hiring process Sourcing statistics Job decription and job posting Phone screening Interviewing Reference checks and background checks Market pricing (based on our access to comprehensive salary survey data) Web based HR Resources Customized for Your Organization Easy access to the information your employees need Our Benefits Connect technology allows you to offer online enrollment. In addition, our customized Web portals give employees access to an online Employee Benefits Center that can be customized to reflect your organization s branding, needs, and usage. Employers often combine these resources with our Benefits Administration and Payroll outsourcing solutions. 2

4 Virtual HR Assistance Remote support for employees located anywhere Do you need HR support for employees spread across the state, nation or around the world? Via phone and , we provide you and your employees access to an Advisor who understands the differing needs in various geographic locations. Regularly established hours give even overseas employees easy access to responsive, knowledgeable help. Employers often combine this service with our Employee Benefit Center a Web site that can be customized for your organization. Payroll Streamlined, accountable and compliant Our staff and systems are ideal when your accounting department needs extra resources. Your dedicated Advisor will keep accurate records, calculate your payroll (including deductions and applicable taxes) distribute checks and answer employee questions. We can use your existing payroll service, recommend a new provider, or develop an RFP to solicit proposals from vendors. Other services include check stuffing, W2 and 1099 processing, and management reporting. COBRA Administration Easing the transition, ensuring compliance When an employee joins or leaves, we will ensure that COBRA regulations are met. New employees will receive their Initial Rights Notice and departing employees will receive a Continuing Benefits package. We will ensure that participants are sent appropritate Open Enrollment materials, keep track of your paperwork and keep you up to date on applicable COBRA laws and regulations. Exit Interviews Third party independence We can perform exit interviews to provide you with valuable insights for reducing turnover. Based on your needs, we ll customize interview questions and personally interview each person. We ll provide your key management with quarterly data reports, statistics and recommendations on everything from improving employee communications to reducing turnover. Employee Relations We specialize in solving problems ihr Advisors have a long and proven track record in helping employers deal with workplace issues such as sexual harrassment, discrimination, theft and employee performance. Count on us to conduct a thorough and impartial investigation. We can also provide executive coaching; alternate dispute resolution/mediation services; management/employee coaching and counseling; and terminations and RIF management. 3

5 ihr Advisor Bio s Suzanne Quintero, Senior Human Resource Advisor Suzanne Quintero, VP HR Outsourcing at Independent Benefit Services, is a hands on professional with 12 year of experience within the Human Resource field including organizational development, training and development, benefits, employee communication, employee relations, policy writing, department foundation design and support for small to mid size companies. She has grown companies from dozens of employees to hundreds and has also eliminated hundreds of employees down to dozens. She has been through IPO's and bankruptcies, mergers and acquisitions. Suzanne has seen more in her 12 years than most HR professionals see in a career. But what clients find truly remarkable is how well she knows business. In running iben's HR Outsourcing Practice Area, Suzanne and her highly skilled team tackle all the necessary HR basics without interfering with the client's mission. Suzanne calls it "Business Centered HR." Clients simply call it a breath of fresh air. Payroll Systems: ADP, First Advantage/ HRLogix, Paychex, Payroll Networks, Paylocity, Deltek and Ceridian. Member, Society for Human Resource Management (SHRM) Maria Bremis, Senior Human Resource Advisor Maria Bremis provides human resource consulting services to small and mid sized companies and focuses on training and development, compliance analysis and resolution, employee compensation, policy writing, employee communication, and employee relations. She has over ten years of experience working in these areas both as an advisor and as a practicing employment law attorney. Further, she has done extensive work regarding market analysis, compensation and FLSA category review. She has represented companies of various sizes in all facets of the human resources discipline with particular emphasis on Title VII compliance, dispute resolution, and analysis of EEOC, NLRB, OFCCP, and ERISA requirements. Certified Professional in Human Resources Member, Society of Human Resources Management Member, District of Columbia Bar Association Member, Maryland Bar Association Jennifer Kessler, Human Resource Advisor Jennifer Kessler provides human resource consulting services to small to mid size companies across a variety of different industries. In this capacity, she performs a wide array of human resource functions including reorganization, recruiting, benefits, employee relations, reporting, payroll, safety, compliance, and general HR administration. She has over four years experience in these areas as well as a strong customer service background. Her Bachelor of Arts in Communication from the University of Maryland degree coupled with her experience provide her with an in depth knowledge of the workplace and have equipped her with the necessary tools to help her clients succeed. Recruiting Consulting Services: including create job requisitions and descriptions; identify, capture, and interview candidates; recommend placement and consult with management team; source, screen and interview candidates (EEO and ADA compliance); coordinate interviews with managers; develop sources for recruitment efforts job fairs, internet sourcing, referral programs, advertisements, professional relationships with college campuses, etc.; conduct reference and background checks; prepare and extend job offers; and new hire process including orientation. 4

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