Employee Benefits Brokerage Services

Transcription

1 Employee Benefits Brokerage Services Providing the latest resources, technology, and expertise to help employers sustain competitive employee benefit programs. Ironwood Insurance Services, LLC 3715 Northside Parkway NW Suite Atlanta, GA ironwoodins.com

2 Who we are Ironwood is an Atlanta based, privately held firm specializing in employee benefits consulting and commercial insurance brokerage. We differentiate ourselves from our competition by having the resources of large national consulting firms while providing proactive, high touch customer service for each client. The majority of our employees have over 20 years of experience in the industry with virtually no turnover. Our client retention rate is over 98%. While based in Atlanta, Ironwood has client relationships across the country. Additionally, Ironwood is committed to giving back to the community by donating 1% of our top line revenue to the Ironwood Charitable Foundation, which benefits local human needs based organizations. The employee benefits practice works with middle market clients to help maximize the value of their benefit programs. Specifically, our areas of expertise are: financial analysis/funding alternatives, compliance, health care reform guidance and support, benefits education, benchmarking, communication campaigns, claims advocacy, onboarding support, wellness strategies, actuarial support, pharmacy auditing and consulting, human resources consulting and the integration of payroll and benefits administration. We are disciplined in creating 3-5 year road maps for our clients employee benefit programs and contribution strategies. 2

3 Who we serve SEI/Aaron s, Inc. PIEDMONT DRIVING CLUB Ironwood is a member of Benefits Advisory Network (BAN). Our agency and the affiliated agencies employ more than 1,000 professionals who serve clients with over 2.5 million employees and manage approximately $250 million in ancillary spend and $16 billion in medical and drug spend. This experience translates into bringing the best thinking in the country to create innovative, cost-effective benefits packages tailored to keep your company among your industry s leaders. 3

4 Trusted Advisor Providing Independent & Objective Consulting Consulting & Strategy Dedicated team of professionals including: Benefits Consultants, Data Analysts, Senior Account Executive, Account Associate, Communications Director, Wellness Coordinator, Human Resources Consultant Benefits assessment including plan, contract and vendor review and cultural analysis Development of strategic project plan to support long term benefits roadmap Customized benchmarking and demographic risk profile analysis Health plan and claims analysis including, but not limited to: cost modeling, renewal calculations, budget projections, contribution strategy, stop loss analysis, and claims utilization analysis Quarterly financial stewardship meetings Dashboard budget reporting Monthly carrier reporting snapshot Annual health plan marketing, analysis, review and recommendations Ironwood Marketplace Decision support technology for initial enrollment and ongoing administration Fully customizable Benefits administration solution Defined contribution platform Electronic Data Interchange (EDI) with numerous carriers, partners, and administrators ACA compliant solutions Data Analytics Monthly data integration into data warehouse (composed of medical claims, pharmacy claims, biometrics, health risk assessment and worker s compensation data) Preliminary report to identify risk mitigation opportunities and provide recommendations Standardized report every two months Pre/post annual report to provide recommendations and measure changes related to baseline Semi-annual onsite consulting plus telephonic consulting as needed Implementation and project management of recommended strategies and solutions Customized ad-hoc reports Legal & Compliance Compliance review ACA guidance, education, and pay or play analysis Labor and Employment legal hotline - One hour per month at no charge (employment law, benefits law, other plan related support) Coordination of 5500 filings Customized electronic compliance calendar and proactive guidance Annual review of Summary Plan Descriptions (SPD s) ERISA compliance COBRA compliance 4

5 Human Resources Support Call center support, online forms library, HR training Onsite support for projects, surveys, training, and other HR initiatives Leave Management strategy HIPAA compliance and training Employee Surveys Employee handbook assistance Assistance with discipline or termination issues Detailed I-9 form review Family and Medical Leave Act (FMLA) compliance Fair Labor Standards Act (FLSA) compliance Conflict resolution Review of Human Resources policies and procedures Training for Supervisor and/or Managers (including, but not limited to harassment, diversity, FMLA, discrimination-eeo, ADA) Wellness Outcomes based strategies designed for population health management Review of current wellness goals and practices Vendor selection and coordination (i.e., biometric screenings, health risk assessments, tobacco cessation, wellness platform, etc.) Develop and launch wellness surveys Health fairs Employee education including monthly newsletters Nutritional education Weight loss challenges Stress awareness and management Benefits Administration Support Claim and plan level support for participants (i.e., denied or inaccurate claim appeals, ID card issues, and other general participant level advocacy) Day to day support and service at both employer and employee levels Dependent eligibility audits Premium billing assistance 5

6 Employee Education and Communication Design, develop and print customized communication collateral (including, but not limited to): Open enrollment materials Benefit Summary for new hires and/or recruiting Annual open enrollment benefit guide(s) Targeted, customized messaging (including, but not limited to wallet cards, posters, payroll stuffers, new hire packets) Conduct and coordinate open enrollment meetings with both client and vendors Create New Hire Enrollment presentation with voiceover guidance and explanation Work with HR team to communicate and implement renewal decisions Conduct employee lunch and learn sessions Mobile App Employee Benefits Elections ID cards and Carrier Contacts Benefits Summary Information Important Messages Links to Recommended Websites Pharmacy Solutions Contract review Pharmaceutical analysis and guidance Therapeutic equivalent and formulary analysis (if appropriate) Pricing guarantee RFP (if appropriate) Captive Solutions Aggregated Advantage: Better Underwriting Leveraged Purchasing Power Risk Distribution Individual Autonomy - Choose/Maintain your: Insurance Levels Provider Network Benefit Structure Plan Year 6

7 Meet our team Partner/Benefits Consultant Responsible for short and long term benefits strategy Financial analysis and quarterly stewardship Leads the team needed to support current and ongoing needs for client Carrier negotiation Senior Account Executive Financial Analysis and Quarterly Stewardship Renewal & Contribution Strategy Open Enrollment Presentation & Meetings Day to Day tactical support ACA guidance & education Compliance Coordinates Implementation Acturial support Account Associate Claims Advocacy for employees and their dependents Benefits Administration Support to Senior Account Executive Onboarding support Wellness Consultant Develops short and long term wellness strategy Coordinates health fairs Lunch and Learns Outcomes based strategies Human Resources Consultant Extension of Human Resources department for day to day questions/issues Manager/Superviser training Employee Handbook Review Employee surveys FMLA & FLSA compliance Communication Director Designs, develops and prints customized Employee Benefit Guides, Open Enrollment presentations, onboarding materials Works with Wellness Consultant to develop Wellness logo and slogan 7

8 What our clients say Employee benefits is an important part of our culture as we strive to attract and retain talented associates. With our growth, it is critical that we are proactive and consistently reviewing our healthcare spend. The Ironwood team meets with us on a regular basis to review the claims utilization, measure benchmarks and evaluate funding alternatives. As a result, we have been able to identify trends and communicate with associates on alternative forms of quality care that are more cost effective. The team at Ironwood brings us consistent value and new ideas while differentiating themselves with their independent objectivity. Therefore, our organization has experienced renewals well below industry average. Our total increase for all lines of coverage (medical, pharmacy, dental, vision, disability and life insurance) has averaged 5% since It has been a please partnering with the Ironwood Benefits Advisory Team. - SEI/Aaron s, Inc. Director of Human Resources Ironwood is delivering products and services that help us serve our employees better. Everyone on their team (from our primary broker contact to their on-staff nutrition guidance counselor) has been very quick and diligent in getting us the information and advice we need to help us make educated business decisions. They are trusted resource that we can rely on. - Columbia Property Trust Director of Human Resources Ironwood Insurance Services, LLC 3715 Northside Parkway NW Suite Atlanta, GA ironwoodins.com