MDT Fleet Management Solution. -Typical MDT M710W Use Case

Transcription

1 MDT Fleet Management Solution -Typical MDT M710W Use Case

2 Fleet Management Solutions Logistics Management System (LMS) Vehicle Security & Control System (VCSS) Taxi Dispatch & Monitoring System (TDMS) Vehicle Tracking System (VTS)

3 Suitable for Usage Case : Fleet Operators Car Rental Companies Taxi Services Security Solution Providers ASP Service Providers Police Car Fleet Ambulance & Health Care And Many More

4 Taxi Dispatch System Architecture Operation Scenario Call Center Global Positioning System (GPS) Caller GPRS/3G Network GPS Satellites Taxis on the Road

5 Technology Platform Vector/Roster Map Load Balancing Scheduling System GIS Engine Routing/ Navigation Databases Problem Solving Codes Industry Domain Knowledge Employee Data Vehicle Data Billing Systems Knowledge Based Engine Vehicle Engine Interface Engine TCP/IP, XML, JMS Communication Gateway PBX/Telephony Server IVR LBS MMS/SMS GPRS Web GPS In-Vehicle Unit PDA PCs /Browser Mobile Phone Land Phone

6 Modular Architecture of Fleet Management System Customizable Business Solution Based of Different Customer Needs (VCSS, LMS, TDMS, V-Track etc) MAP DATA User Level security Standard Reports Report Builder Payment Gateway Interface GIS ENGINE Automatic update of GIS MAPS SMSC INTEGRATION GSM INTEGRATION CSD INTEGRATION Voice Comm.. GIS APPLICATION Tracking Alerts Security Telematics Data Logging OTA

7 Communication Infrastructure Front End Application Software GIS Mapping System Tracking System Control Room Application (Communication Protocols) GSM SMS/ GPRS/3G Network CDMA /SMS Network iden Network Mobitex VHF Network Tetra Radio Network

8 Taxi Dispatch System.. Operation Scenario All incoming calls received by the Call Center personnel. The moment the calls are received, it would be clocked & logged at the call center When the calls are answered by the call agent, the calls deemed completed. When the calls are not answered after certain rings (programmable) the calls considered dropped calls. Subscribe to Telco (Service Provider.. SingTel, Celcom) for Dropped call report for detail analysis An daily, weekly and monthly reports are generated with the logged call against the dropped calls for detail analysis.

9 Taxi Dispatch System.. Operation Scenario Process Flow : Call received by the Operator Address (road name or Location or POI) is entered Address is used as location data and the same is located on the map. All the Taxis (Un-flagged) around the pre-defined radius search (in meter) are identified Automatically message sent to selected taxis with the destination address. An Taxi which accepts the reservation is identified and immediately acknowledges to the Driver An Estimation on the duration in mnts required to reach from Taxi position to reach customer is made using the Speed of the vehicle, Best possible route and traffic conditions (optional) The notifications on the Taxi details are Informed to the end customer. The Whole process is recorded as the total call waiting for customer

10 Taxi Dispatch System.. Operation Scenario Customer waiting time for taxi to reach customer Customer is informed about the taxi details Estimated time of arrival Option 1: This is calculated using the nearest route from the system Option 2: Based on the Selection made by the Taxi Driver. There would be different buttons programmed for different timings, say 5mnts, 10mnts so on Taxi arrives and picks up the customer. Taxi Flagging is ON The duration from the time of the Taxi Dispatch notification and the start of Hire is recorded as the Total waiting time for the customer

11 NETWORK INFRASTRUCTURE Leased line With Secured connection GSM/GPRS/IDEN NETWORK Router Switch Switch Call Center Database Call Center Application Local LAN with Separate IP Address Plasma Display

12 Taxi Dispatch System...Essential Components Call Center Infrastructure Multi-Channel PABX Telephone & Call Distribution System Interactive Voice Response System (IVRS) Optional Voice Recording System GPRS/CDMA Communication Connectivity Taxi Dispatch System Call Center Client Application Web Based Monitoring & Management Application SQL Database System Map Engine and Digital Map Data Integration Module to Billing System or any Legacy system

13 Taxi Dispatch System...Essential Components Vehicle Mounting Hardware and Accessories M710W Unit equipped with Telemetric System & Communication Module Taxi Meter & Receipt Printer RS232 Camera for Safety EDC or integrated Credit card authentication system with / without built in Printer system Taxi Top LED Roof Light to show Busy, Free, On Call and taxi booking phone number

14 Taxi Dispatch Tracking System...Find Map and Track a Taxi Component

15 Taxi Dispatch System..Features Modular Structure Software architecture Uses Digital Map/GIS Engine with Geo-coordinates for use at Call center Uses OTA (Over the Air) command interface with Mobile Units Customer defined reports and Ad-Hoc reporting utilities Automatic Location of the Taxis on the Digital Map GSM-GPRS/GSM-SMS/iDEN/VHF network Interface supporting low cost, reliable communication Infrastructure

16 Taxi Dispatch System..Features Tracking Features Multi Windows tracking system for monitoring region/area wise across the call center Automatic Location finder to select the location of the caller with their address/road name details Auto Radial search for locating nearest Taxis configurable in terms of Distance in meters Auto message dispatch and alerts system in the Taxis Optional Features Panic Button for Emergency singal. Two Way Voice communication system with Driver and Call center Personal Navigation System for the Driver

17 Taxi Dispatch System.. Benefits Monitoring the Errant driving behavior with close monitoring on vehicle movement, Stoppage reports, Ignition On etc on the selected Taxis Close monitoring on Speed Driving, auto triggering event based systems Accident Analysis system to provide details of the car in motion seconds before accident. Options for Emergency button, backup battery, vehicle maintenance & inspection notification, etc are available Scheduling and reporting on the customized reports

18 Taxi Dispatch System..Performance Parameters Taxi Dispatch System.. Benefits Call Answer Rate Measurement in % against all the incoming calls which are successfully answered.. Call Waiting time for dispatch Measurement in Seconds before the calls are answered Call Waiting Time Measurement in minutes of duration after confirming taxi for dispatch Customer waiting time for taxi to reach customer. Measurement in Minutes to pick up the customer. Call completion rate Measurement in % of successful Cater rate

19 A Case Study.. SMART CAB

20 SMART CAB PROJECT NETWORK INFRASTRUCTURE DIAGRAM 2 nd Floor LAN with DHCP Clients Internet Internet Network Network SingTel SingTel GPRS GPRS Network Network Router Switch 2 nd Floor to 90 Router Router Application Server SingTel Infrastructure Router FireWall with NAT Switch /29 Network NEC 2000 EPABX Switch DMZ Zone with NAT Local LAN with Private IP X Q-Master.102 &.103 Voice Logger.105 IVRS System.104 PC PC PC PC CALL CENTER PC S PC

21 Call Center Client

22 Call Center Client Auto Popup on a new Call

23 Call Center Client Location Finder

24 Call Center Client Customer Service

25 Call Center Client Call tracking & Analysis

26 Dispatch, Reporting and Administrative Application (Web Based)

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28 Dispatch Application Job Monitoring

29 Dispatch Application Reporting & Analysis

30 Call Performance Analysis system for Statutory Authorities

31 A comprehensive Reporting System

32 Graphical Reporting with Data Download Options

33 Interactive Messaging System with Acknowledgement

34 Tracking and Analysis for Multiple Vehicles

35 Tracking and Analysis for Individual Vehicles

36 PAYMENT GATEWAY SOLUTION FOR SMART AUTOMOBILES VEHICLE MOUNTING UNIT M710W CARD SWIPPING GSM/ GSM/ GPRS GPRS Network Network TAXI METER Internet Internet Network Network PRINTER PBX Call Center Smart Dispatch Server Secured SSL Connection Bank Credit Card Authentication System

37 THE CREDIT CARD PAYMENT PROCESS 1. Driver Stops Taxi Meter after the Trip. 2. Customers Requests for Credit Card Payment 3. Driver Choose Credit Card Option in M710W and Enters SELECT 4. M710W would Pick up the Fare Details and Displays the Fare 5. There would be Option for Driver to Enter Tips. 6. There would be Option Others to enter ERP and other charges 7. The Total Fare (including Tips) would be displayed on the M710W 8. Drivers Selects Swipe option from M710W 9. M710W responds, Please swipe the Credit card 10.Drivers Swipes the credit card 11. All the credit card details (No credit card No) are displayed on terminal screen 12. Driver confirms from customer that the amount is correct. 13. Driver would select PROCESS button on M710W

38 THE CREDIT CARD PAYMENT PROCESS 14. While process is going on M710W would display Processing with blinking 15. M710W sends the Card and Fare details to Dispatch Server. 16. Dispatch server would then send these details on the DBS bank Payment gateway 17. Once approved, Dispatch server sends the APPROVED/NOT APPROVED Message to M710W 18. M710W would replace the Processing message with APPROVED/NOT APPROVED with an beep sound 19. Upon seeing the APPROVED, Driver selects PRINT command in M710W 20. TWO copies of the Receipt is printed on Printer, One for customer and one for Driver. 21. Driver would take customer signature on his copy. 22. Transaction Completed. 23. If NOT APPROVED, Reattempt is made or card is rejected.

39 Environment Brightness Sensor

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42 WiFi Antenna GSM Antenna

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44 Special Features of M710W - Ultra High Brightness LED backlight LCD screen for easy view under the sun - Automatically adjust LCD screen brightness according to reading of build-in light sensor - LED backlight LCD Screen comparing to old CCFL backlight LCD, LED one has longer lifespan, lower power consumption - Dual SIM card slot to avoid GPRS roaming charge - Control Center send Over the Air command through GRPS to MDT to trigger Output port with relay to immobilize the taxi once car was stolen or taxi driver owe taxi rental - Via WiFi WLAN download new version application and advertisement content fast and free - Collect the daily income amount, extra charges, total trips, total idle time, total mileage from taxi fare meter and report to control center by GPRS

45 Typical MDT Screen shot (Dispatch)

46 Typical MDT Screen shot (Navigation)

47 Typical MDT Screen shot (Advertisement)

48 Compare M710W with Other MDT N o Item Other MDT SmartComm M710W 1 CPU 400MHz with Graphic Accelerator 2 Memory 64MB SDRAM 128MB SDRAM 32MB Flash ROM 128MB Flash ROM 3 WiFi No Build-in b/g 4 Light Sensor No Build in Light Sensor 5 GPS 16 channels 20 channels Cannot restart individually High Sensitivity Turn on/off by API

49 Compare M710W with Other MDT 6 LCD CCFL backlight LED backlight 7 Touch Screen GSM/GPRS Tri-band Sunlight Viewable Bind touch screen to LCD in Samsung Factory Quad-band Cannot restart individually Dual SIM card slots Turn on/off by API 8 Power 9 to 28V 9 to 50V 9 Memory Card Support No Deep Sleep Off LCD only CF card Low read/write speed and big size Can support reverse protection Sleep / Wake up Support SDHC High speed 20Mbps Small Size

50 Compare M710W with Other MDT 10 Keypad Press mode only Press Once Mode Only 5 keys Press and Hold Mode Backlight control by API 11 Battery Li-Ion 10 Keys Li-Ion rechargeable with temperature sensor / auto stop charging while too hot 12 IO Digital Output with little current Digital Output with big current can drive Relay 13 OS WinCE 5.0 with Compact.NET framework 2.0 WinCE 5.0 with Compact.NET framework 3.5

51 Any Questions??

52 THANK YOU