How To Manage A Business From A Single Application

Transcription

1 Solution for Hybrid Airlines

2 The Sabre Distributor in the UAE and Regional Distributors in the continent of Africa Exclusive Distributors of Airline Hosting System in the Middle East, Africa, CIS & Indian Subcontinent region Distributors of aircraft management software

3 VRS overview New Generation solution providing view of Revenues Manages business processes: Reservations, Ticketing, Check-in, Travel Agency Distribution, Agency credit control, Revenue Accounting, Revenue Management and Cargo inventory from within a single application Supports airline distribution via GDSs, interline partners, interfaces with industry and airport check-in systems Provides quick, scalable & cost effective web connectivity; Graphical User Interfaces to connect the network of travel agents, GSAs, call centres, airports and on-line consumers Hosted & Managed by VRS professionals

4 Airline Benefits: VRS USPs Real-time, integrated functional areas of the system contained within the core VRS system Reservation Management, Frequent Flyer, Web booking engine, Check-in, MIS Reporting, Cargo sales and other functional modules Easier implementation of integrated functionality with industry systems: IATA standards incorporated Wider Distribution: GDS connectivity to highest IET level Airport systems integration (APP, PNR DATA, SITA CUTE) Cost-effective, efficient solution: Uses TCP/IP protocol; quick implementation of network Low bandwidth requirement Effective Training & Implementation process User-friendly customer modules GUI based administration screens Online help and training manuals Professional Hosted Services

5 VRS customer highlights: Customer Base: 5+ airlines: 1.5+ million passenger volume 10+ airline approx 1 million 30+ airlines approx 500K Total passenger segments per annum : 32+ million pa Interfaces: Connects to all major GDSs to highest level of participation levels: Sabre/Abacus/ Galileo/ Amadeus: Interactive Availability/ Sell and IET Sirena (CIS): Type B /TravelSky: under process IET agreements written for Hahn Air and most international carriers including EK, EY, QR, LH, GF etc Connected to JED Airport SITA APP and PNR Data modules, mandatory requirement for all Gulf and MiddleEast airports Weblink data for Airline direct travel agency relationship BSM for load control, via SITA CUTE access

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7 Interline & CodeShare via IETs Interactive DCS with APP and PNR data GDS connectivity upto IET level IATA web-link integration VRS access via SITA CUTE

8 VRS Functionality Manages Airline Inventory, fares, sales location Direct Connect and Interactive Sell with GDSs Interactive e-ticketing with GDSs & BSP Power Airline web-site with Booking Engine Check-in & Boarding Operations within same application Built-in Cargo handling and issuance of Airway bills SMS generation Schedule changes, ticket issuance Mobile/ PDA Booking interface IBE Bespoke developments aligning to airline web-site Interface to Kiosks on Airline request

9 VRS Implementation LOI Contract Training & Database update (Airline) (1 Week) System Implementation: * Call-centre, * Travel agents, * GSAs & corporates, * Finance, Web-site (10 days) DCS: on-line stations, GHA interface (3 days) Interfaces (GDSs, OAL, OAG, BSP, Payment Gateway) (3 weeks) Setup Servers (1 Week)

10 Reservation Management GDS connectivity controls Time limits/date Change/No show fees Code Share/ Interline Flights (marketing/operating carrier) Flight configuration template Nested classes Upto 26 RBDs are supported ASM/SSM schedule generation Move PNRs / Dupe check Seat Plan Configuration Frequent Flyer Program Target -shot to pax ID Consumer web-site controls

11 VRS Travel Agent access Extremely light on the web; good response time Graphical Agent Login from Airline web-site Terminal Emulation standard entry formats Advance GUI with Terminal Emulation mode Web-services to interface agency booking flow GDS access Bookable on EmQuest Leisure platform

12 GDS Interface VRS hosted airline Seaborne: Displaying in Travelocity

13 GDS Interface Seaborne in Orbitz

14 GDS Interface Seaborne Flights in Expedia

15 Interline Interface VRS to Delta

16 VRS/Seaborne Airlines to American Airlines

17 VRS/Seaborne Airlines to Jet Blue

18 Codeshare Interface VRS to American Airlines

19 Codeshare Interface VRS to American

20 VRS Frequent Flyer Module

21 Departure Control Graphical Check-in & Boarding Operation Pre-assigned DCS Profile, Seat plan Restrict Flight changes when Flight released to Board-point Excess Baggage calculation & route-wise XBAG fees Through Check-in BagTag printing and Manual BagTags from OAL flights Flight Availability, Capacity, Equipment, Route, Timings displayed within DCS Baggage Reports to assist Load sheet Supports multiple baggage allowance according to Fare Nil bag etc. Merge PNLs from third-party systems for common check-in Group / Family Check-in Go-Show and No Record ticketing from DCS No-Show, Checked, Boarded pax Reports PNL generation & auto ETL processing APP/PNR Data transmission to SITA systems APIS according to Airport requisite Online Check-in / Seat Selection Interface to eflite.com for Weight and Balance 2D/1D Barcode scanner supported Interface to economical printer hardware

22 Sales Remittance Paper-less ticketing Online Sales Reports Credit limit by Agents Credit Limit by Parent, Issuing office, Sub-office Capping by no. of tickets Running Credit limit on Sales reports BSP web-link using HOT files Available credit check by users Airline transfer ticket transaction to agent Multiple currencies supported Record Remittance Posting of Invoices to Issuing office or Parent office notification of Invoices Credit Card Authorisation via Direct Access Manual Ticket Assignment (if required) Detect Blacklisted & dummy ticketing entries

23 MIS Reports Total Sales Summary Tickets by issue/travel date E-tickets lifted/outstanding GDS booking summaries Credit information by City Booking trend reports Booking v/s Capacity Online trend reports Yield Revenue by Flight/Class Reports in Excel or export in.csv format

24 VRS Revenue Management Integrated Revenue Control Real Time Graphical Displays and Statistical Tools Integrated Web Interface No 3rd Party Data Exports Required No Costly Database Administration Customizable Reports by Airline

25 Management Decision Making & Control Improved Inventory Management Reduced Manual Assessment Increased Productivity Real Time Space Control Dynamic Optimization Point and Click Interaction Critical Flight Identifiers

26 Vid-Web powered web-site

27 VRS Network 01st March

28 VRS Data-Centre in UK Secure Hosting facility 24 x 7 Monitored Support Satellite Internet Back-up 24 x 7 Uninterrupted Power Supply Dedicated Airline System Multiple Firewall Protection Offsite Data Storage Logon/Access Security System Segregation Rigorous Data Assurance Disaster Recovery Measures

29 VRS Technical overview New Generation Reservation System TCP/ IP Network Protocol instant connectivity Economical and low-cost operation Open Architecture and scalable Multiple processor design using PC platform Database - supports ORACLE, DB2, Informix or SQL server Graphical User Interface for Ease of Use Secure, Hosted Service Provided from UK

30 VRS Functionality IATA standards in a modern flexible approach: Schedule, Inventory management, Fares & Reservations Paper-less ticketing, ATB2, interactive OAL e-ticketing Direct Connect Availability & Interactive Sell with GDSs Interactive e-ticketing with GDSs (Sabre, Galileo, Amadeus & Worldspan) Credit Card Authorisation & Payment Gateway interface Agency Credit Control & Sales Remittance Inventory and Booking for Hotel & other services Web booking engine Vidweb SMS messaging service Departure Control System (Check-in) MIS reporting & Revenue Management

31 VRS System Administration Schedule & Inventory Set-up Fares Set-up Sales locations & Agents Taxes, Fare rules & endorsements Ancillary Products Hotels, LIMO etc. SITA text messaging Booking Management Management Information Reports Frequent Flyer program Security Table Default settings on VRS (connectivity, discounts, seat limit, Baggage, time-limits etc. )

32 Schedule & Inventory Schedule load, search, edit & copy Multiple Flight segment legs Flight Connections Group airports for Availability Display Seat Plans and thresholds Code-share & Interline flights Type A link to GDS Import OAG data tape Generate SSIMs, SSMs & ASMs to OAG Notification of Flight changes to passenger bookings Flight inventory management Inventory Profile by Aircraft Upto 12 class buckets Inventory by Flight Leg Separate AVS trigger Class Nesting Restrict Sale by Flight or Class Flight Re-accommodation Bulk Modification of Flights & Inventory Time initiated PNL & ADL generation SITA address and s Generate APIS to country specification

33 Schedule Update new screens

34 Fares Management Fares input, search, editing & copy Fares by Market, Sales & Ticketing City Multiple currencies, Fare Displayed in User s Currency Fare History record Fare Display Fare validation rules & endorsements Min/Max stay & Advance Purchase Fare validity dates, Baggage Allowance Passenger Discount%, fixed fare Fare Discounts for individual Fares Recalculate fare when tax change Code-share, Interline and Group Fares Flight Timing, Directional Fares Mileage and Routing fares Fare Combinable routes Non-Changeable fares Restricted viewing Web, Airline office Selective User Group fares Change Fee configuration Credit-card fee

35 Security Levels Secure and selective access to different areas of the system configurable user sine levels Default Security access Configurable by Airline system administrator Independent Security Access levels for Web access Set templates profiles for generic roles e.g. Travel Agent, Airline staff

36 Agent Access Agent details and access authorisations: User profile templates Search, Edit sign records Password protection, Multi-User sign Set default city, country, currency & sales location, user IDs Restricted Travel Agent; ground handler access Finance control Restrict Name change, Waitlist, Void, Refund Manual ticket validation (if required) Ticketing & FOP options Manual Fare quote authority Excess Baggage /Change fee waiver Access to all Queues Sign-code Audit reports Sine code suspend Creation of unlimited Sine-codes

37 Currency Conversion Configure accepted currencies Industry standard used to calculate fares Exchanges rates stored in relation to base airline currency Fare Display supported in different currencies Fares converted to User s currency IATA Currency tape read into VRS with Airline agreement

38 Creating a Booking (PNR) User-friendly inputs and amendment to following PNR fields: Passenger Name Contact Ticket Time Limit Remarks Special Requests SSRs, OSIs APIS Details Fields can be set as mandatory eg: Name, phone, ticket time-limits PNR History- includes DCS status, ticketing info, changes to booking fields Open Segment, Waitlist & overbooking capability Auto waitlist promote Group Bookings

39 Availability Displays Last Seat Availability Restrict Seat limit for agents Inventory by Segment leg capacity Built Flight connections Overbooking Waitlist by percentage Canned Remarks Auto Fare Quotes Displays applicable fares Save fare quote into booking & Ticketing Manual Fare Quotes Sign code validation User input currency, fare breakdown, RBDs

40 PNR Display

41 VRS Booking Screen Bookings made via GUI or standard host entries Sine in access and different security levels Customisable GUI screen settings e.g. Origin city, city pairs etc. List user inputs for reuse User default colours, screen fonts VRS Passenger List Displays By Flight # /date SSR requirement list GDS created PNRs Inbound/Outbound flights Ticketed / non-ticketed List Checked Passenger

42 VRS GUI FOP & Ticketing Multiple FOP - Invoice, Cash Agent Credit Check Online Credit Card Auth OPTAT / ATB2 ticketing Paper-less ticketing GDS Interactive e-ticketing Voiding & refund tickets Refund FOP Itinerary/invoice to Validate manual ticket no. against Stock Allocation Revalidate tickets Multi purpose document

43 Queues System Dynamic Display Pre-defined Queue numbers for a specific city Search Facility PNR retrieval by locator, flight #, name. Divide PNR New PNR created for divided pax Data relevant to passenger will or date of travel or passengers migrate to the new PNR. Graphical Seat Plan Visual Seat Map layout Point & click selection

44 Language Support

45 Promotional tool -shot to passengers

46 VRS Cargo Handling System CARGO PNR - Master Air Waybill CARGO PNR - Master Air Waybill SHP:VIDECOM/ANDERSEN HOUSE/NEWTOWN ROAD/HENLEY-ON-THAMES/RG9 1HG/OXON[tra001] AWB:Master 1 4H 0583 MO 30APR12DAC CGP HK Kg [1] 01 MP CCCC AED /500:500Kg 500,,[2,PPD= ,COL=0+0.00] 02 MP CCCC AED /900:900Kg 900,,[3,PPD= ,COL=0+0.00] FARE QUOTE *AED FQC 0 AED / MPS AED 500/500 FQC 0 AED / MPS AED 900/900 Total AED FOP MMM AED APR AWBTKT ISSUED /01 ETKT 0 / MPD CCCC AED /500:500Kg 500,,[2,PPD= ,COL=0+0.00] DXB4H AABJLT/TRA001/DXB/4H///AED/SG 29/04/ :11:21 29/04/ :11:21 AABJLT

47 VRS Check-in GUI interface to Check-in passengers 2D Barcode reader for easy check-in Online check-in and Boarding pass printing Generate APIS in respective country formats Flight Availability and Booking access from Check-in screens Default passenger weight & Baggage List for Load sheet Send PNL to Airport DCS systems Receive interactive e-etls from Airport DCS Current DCS status display: booked, checked-in, passenger and baggage NoShow and Goshow Booking templates No-Show reports Manifested, Checked, Boarded & Denied boarding lists

48 VRS Check-in Load/ Offload Passenger and baggage from Flight by single Click Load passengers booked together with single Click Select Seat or Auto-seat Selection Through-Checkin & boarding pass printing Excess Baggage calculation and print invoices Reprint, Boarding pass and tags Pax type M,F,C,I; RBD display Selected Cabin view Block Seat Range Close/re-open Flight for DCS Change passenger seat, offload passenger after Check-in Transfer individual passengers to different flight

49 Departure Control System APIS / APP

50 IATCI Thru Check-In Interface VRS/Seaborne to American Airlines

51 Industry System Interfaces GDS Type A links: Direct Availability & Sell with Amadeus, Sabre, Galileo, & Worldspan e-ticketing interface with GDSs and interline carriers EK, EZ, QR, BA, MH OAG data-tape download ASMs/ SSMs generation to OAG APIS Generate APIS data in country specific APIS formats Timatic: VRS provides web URL support to Timatic's HTML GUI

52 Management Analysis Tools - Reports Invoiced reports Credit card sales reports FOP sales reports End of shift sales reports Total sales summary GDS Support Revenue Integrity reports Post departure capacity report Post departure revenue Per departure revenue per city pair Tickets out standing Tickets cancelled All tickets for flight date All tickets for date of issue Budgetary ticket report Audit trail for PNR's Report by specific date range, issue office Reports can be exported to MS-Excel, html, XML or.csv format Use real-time or archive data

53 Management Analysis Reports

54 Total Sales Breakdown This report details the who what and when. Total sales for the period is broken down by FOP, listing PNR reference code and total amount per payment type per booking. Sales Invoice Report The Invoice Sales Report shows invoice payments which can be filtered by issue office or invoice account.

55 Post Departure Revenue Calculates the total revenue gained from each flight post departure. Post Departure Revenue per City Calculates the total revenue gained from each flight post departure by leg. GDS Support Reports GDS PNR Quantity Breakdown GDS Booking Holding Space with no Tickets GDS IET Not ticketed GDS HX Segment

56 Seat Capacity v/s Sales report

57 E-Tickets Outstanding Shows valid e-tickets not yet used. E- Tickets Lifted Shows all used e-tickets and their value

58 Tickets by Date of Flight Shows ticket and their value arranged in date of journey order. Tickets by Date of Issue Shows ticket coupons and their value arranged in order of issue date.

59 Total Sales Summary by FOP GSA GSA shows net sales figure for a period, refunds and cancellations are deducted from Credit Sales. Total Sales Summary by FOP Issue Office Issuing Office shows net sales figure for period.

60 VRS IBE - Overview Flight Information and Booking Capability Customer Ticket Sales module Business/Corporate Account Booking Travel Agency access via Secure login ID Interfaces with VRS or another airline host system Access booking engine via Airlines Website through a link Best fare Shopping, Multiple currencies Secure credit card validation & Payment Gateway interface e-ticketing, FFP integration & Customer profiles Customisable user-friendly screens & Language preference Targeted -shot to passengers Advance Management Statistics module

61 VRS IBE - Vidweb Power Airline web-site with IBE, customised look & feel IBE I-frames to link from the homepage Language support for web-site and e-ticket conditions Secure login for Travel Agents/ Corporates On-line check-in /Seat Selection/Meal Selection On-line payment gateway interface 60+ Banks Sizeable mobile booking interface Admin & MIS Reports Web server Hosted by VRS Customer bookings on time-limit Web components for customised booking flow

62 Online Availability & Fares

63 Online Check-in/Seat selection

64 Public IBE Ancillary Products

65 Online Boarding Pass Printing

66 Mobile Booking Engine

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68 Vid-web - System Features User Profile Multiple Language Support Availability Promotional Information Fare Quote Best Fare Shopping Time Limit Restrictions Fare Rules Multiple Currencies Secure Credit Card Validation

69 Vid-web - System Features Special Fares and Offers e-ticket Support Seat Selection Meal Requests Special Requests Booking Calendar Ticket Delivery Options Remote Administration Security Expandability

70 Internet Sales Analysis Event Log Booking Log Hourly, Daily, Monthly Booking Chart Fare Quotes Per Booking Sessions That Did Not Book Average Cost Per Trip Daily Revenue Chart Monthly Revenue Chart Session Count Hourly, Daily, Monthly Session Count

71 Internet Sales Analysis Look to Book Ratio Daily Look to Book Ratio Monthly Look to Book Ratio Daily Passenger Chart Monthly Passenger Chart Frequent Customers Frequent Routes Frequent Fare Quotes Frequent Classes

72 Vid-web Administration Menu

73 Management Tools Charts show the number of bookings on each given day.

74 Management Tools Management may view statistics such as the total number of bookings on each day, the total revenue created from these bookings and the average sale figure of each booking.

75 Supported Payment Gateways Country of Airline Payment Gateway Country of Airline Payment Gateway USA USA USA Zambia Angola Ghana Kenya Australia Egypt Nigeria Nigeria Nigeria Nigeria Nigeria Somalia Kenya Kenya Egypt Philippines Australia Egypt Egypt Egypt USA Belize Greece USA Australia Bangladesh Bangladesh Nigeria Congo Egypt Tanzania Elavon basecommerce Cardinal + PayPal Directpay3g EPDQ - Barclaycard EPDQ - Barclaycard EPDQ - Barclaycard eway Fawry GlobalPay IBOH Interswitchng PayDirect InterswitchngWebPAY iveri Lite iverilite IVERILITE MIGS MIGS/Dialect MIGS/Dialect NBE NBE / Migs Pay-Fort Payment Gateway PayPal Pay Flow Pro PayPal Pay Flow Pro Piraeus PsiGate PureCommerce SslCommerz SslCommerz ValuCard Wirecard WireCard Wirecard/Mpesa Russia Assist Libya CompuTop UAE CryptGate Greece DeltaPay Finland DIBS Indonesia E/Nets Pakistan ECXS UK epdq/mpi Cyprus epdq/mpi Bangladesh HDFC UK HSBC China ICBC/CMB Pakistan IPG / comtrust.ae Sri Lanka IPG2 South Africa iveri South Africa iveri Zambia iveri Kuwait KNET/Migs Indonesia Mandiri Afganistan MIG-Redirect USA PayFlow Pro Namibia PayGate New Zealand PaymentExpress USA PaymentOne Australia Pure Commerce Austria Qtill UK RBSWORLDPAY Ireland Realex UK Realex 2 Romania RomCard UK Servebase Venezuela Vencash Nigeria WebPayDirect Afganistan Wirecard Philippines YesPayments

76 Current VRS Developments VARS (VRS Advance GUI Fares module) Real-time inventory & fares source for OAL Cargo Handling System (GUI interface) Revenue Management

77 Revenue Management Integrated Revenue Control Real Time Graphical Displays and Statistical Tools Integrated Web Interface No 3 rd Party Data Exports Required No Costly Database Administration Customizable Reports by Airline

78 Management Decision Making & Control Improved Inventory Management Reduced Manual Assessment Increased Productivity Real Time Space Control Dynamic Optimization Point and Click Interaction Critical Flight Identifiers

79 Specific Flight Statistics Detailed Statistics on Current Sales Historic Sales Comparisons Optimization Recommendations Rapid Manual Override

80 Flight Inventory tracking by Cabin Actual Flight Inventory by Class/Cabin Historic Comparisons Predicted Future Sales by Class/Cabin Recommended Forecasts by Class/Cabin

81 Revenue Tracking Total Revenue Historic Comparisons Revenue by Class/Cabin Revenue Forecasts by Class/Cabin

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84 Host Printer Configuration

85 Local Printer Configuration

86 Secure Hosting Facility Security 24 x 7 Monitored Support Satellite Internet Back-up 24 x 7 Uninterrupted Power Supply Dedicated Airline System Multiple Firewall Protection Offsite Data Storage Logon/Access Security System Segregation Rigorous Data Assurance Disaster Recovery Measures

87 For more information or a LIVE demo on VRS send an to [email protected]

88 Thank you for your time VRS sales team Jancy Anthony Savio GamaRose Connon D souza [email protected]