Please note the change in timings for customer support effective 01 Mar AM 1000PM - Sun to Thu / 0800AM 0900PM Sat / 0400PM 0900PM Fri

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1 Mar 12, 2015 EmQuest Change in Helpdesk timings. EmQuest Reminder on Decimal Placement change for UAE. EmQuest Airline booking policies. EK Extra flights Riyadh. QF Business to First Sale. MS-News Flash AA- Updates. BI- Exclusive promotion for sabre users Mar15. PK- Mandatory updates. SQ-Important updates on credit card sales in uae. 9W- Launch of new flights Ex AUH to AMD / PNQ / IXE. W3 New destination Accra. Change in Helpdesk timings. Please note the change in timings for customer support effective 01 Mar AM 1000PM - Sun to Thu / 0800AM 0900PM Sat / 0400PM 0900PM Fri Please contact our Helpdesk on for assistance. Reminder on - Decimal placement change for United Arab Emirates (AED) With effect from 1st March 2015 the UAE Dirham (AED) will be shown on traffic documents with 0 decimal places. This is in accordance with IATA memorandum PTC COMP (Currently the UAE Dirham shows 2 decimal places) In order to support the exchange/refund of tickets issued prior to the system decimal change, changes have been made to the Exchanges (WFR), Refunds (WFR/WFRN), and Automated Exchanges (WFRF) tools. These changes will be in effect for the March 1, 2015 and this enhancement will allow a ticket issued with AED currency as either the BASE fare or EQUIVALENT FARE to exchange and refund using our current exchange tools. The Exchange Ticket Screen 10 mask to be presented with the amount fields in an update mode allowing you to enter missing data to complete the exchange. The enhancement will apply to the following exchange commands: WFR WFRN WFRF WFRS (response display only) Airline Booking Policies Inactive status codes and all other airline schedule changes are a means by which airlines communicate. It is important for you to action relevant changes.this practice will help your agency avoid airline service fee charges being sent when agents are not compliant with the booking policies. An example of non-compliant practices is when an agency does not action inactive status codes sent by the airline. Inactive status codes are HX, UN, NO, UC; US (refer to format finder for entire list). Other non-compliant practices include duplication of space, fictitious bookings & ticket numbers, excessive passive bookings and / or CHURNING (Cancel / Rebook). To avoid airline service fee charges (ADM s), ensure you review and work queues promptly and action all status code changes an airline sends

2 Extra Flights Jeddah in Mar15 Dear Trade Partner, Further to our broadcast on Extra flights to Jeddah in Mar15 sent on 10Feb, kindly note approvals obtained from Saudi authorities regarding acceptance of Umrah and Non Umrah pax as follows: Dubai-Jeddah Date Flight Departure Arrival 18Mar/21Mar EK Mar/22Mar EK Mar EK Mar EK Mar EK Mar/30Mar EK Mar EK Umrah and Non Umrah passengers can travel on above DXB-JED flights Jeddah-Dubai Date Flight Departure Arrival 21-Mar EK Mar EK Mar EK Mar EK Mar EK Umrah and Non Umrah can travel on above JED-DXB Flight Jeddah-Dubai Date Flight Departure Arrival 18-Mar EK Mar EK Mar EK Mar EK Mar EK All pax (EXCEPT UMRAH) can travel on the above JED-DXB sector /+1Next Day Flights are open in GDS for sale. All timings are local Please use carrier specific availability for booking Please click for more details on Emirates Extra Flights. Kindly cascade this information to all concerned staff and customers

3 The Qantas Business to First Sale Book your next return trip to London in Business with Qantas and receive a complimentary upgrade to First on one direction. Experience the luxurious A380, from our First Class Suites to our award-winning skybed in Business, delicious Rockpool inspired menus and much more. Travel between now and 30 June 2015 RBD Fare Basis I IUP1/IUP2 D DUP1/DUP2 C CUP1/CUP2 J JUP1/JUP2 A A*UP1/A*UP2 For any queries contact us on our dedicated line on +971 (04) Open 9am-9pm Saturday to Thursday & from 9am-5.30pm on Fridays (UAE time) Terms and Conditions: In combination of *A First Class- on outbound or inbound of the journey. Valid on QF 1, 2, only. Booking must be booked one-way in A class and combined with one of the Business class RBD I, D, C, or J. Ticket must be issued two-way. System fare conditions apply. Upgrade non-refundable. Refer to Qantas contact centre for more information. Dear Travel Partner, Borg Al Arab Airport Effective 01 st April 2015, Egyptair will Start Operation Direct to Alexandria Airport (Borg Alarab) Airport. Flights Timings and fares are update on system. Dubai to Alexandria Days of Operation Flight No Departure Dubai Arrival Alexandria Wed, Thu, Fri, Sat MS :50 16:55 Alexandria to Dubai Days of Operation Flight No Departure Alexandria Arrival Dubai Wed, Thu, Fri, Sat MS :15 13:55-3 -

4 As part of our merger process, we will consolidate our reservations systems to the Sabre platform later this year. As we prepare for this next integration step, we ve identified a way to help ensure your clients have a smooth travel journey. For new reservations made for travel beginning October 1, 2015 on US Airways flights (US or US*), please validate on American Airlines 001 ticket stock rather than US Airways 037 ticket stock. This will help make sure reservations are successfully migrated from the US Airways Shares reservation system when we complete the integration of our systems by the end of This request doesn t change the way you shop and book US Airways flights. Processing voluntary exchanges on the original validating carrier will also work the same as it does today. Is your contract not under a single agreement? Please continue to validate on US Airways 037 ticket stock if your contract or the corporate contract is not under a single American agreement. We are working toward consolidating all contracts. Booking an AAdvantage or Dividend Miles elite status member? If your client is requesting an upgrade, be sure to book the client as you normally do. (American-marketed and -operated flights for an upgrade on American flights and US Airways-marketed and -operated flights for an upgrade on US Airways flights.) GDS Instructions: Please follow these instructions to override the validating airline to AA 001 in each GDS. Sabre: Ticketing entry: W A(airline code) (other ticketing qualifiers) Example input: W AAA S1/3 N2.1 Ticket the specified PQ record: W PQ(PQ record number) A(airline code) Example input: W PQ1 AAA Insert Future Processing line: (FP or F )(optional field) (optional field) Example input: FPEDNON REF AUA - 4 -

5 Exclusive Promotion for Sabre users for MAR 2015 Dear Trade Partner, Based on the success of the past few months of promotion, we have extended for Mar 15. Royal Brunei Airlines is pleased to announce Brunei Rewards 2015 for Sabre agents. The more you sell Royal Brunei Airlines, the faster you get rewarded with a Smartphone. Eligibility: All tickets issued in Mar2015 The reward will be as follows: The top 3 sellers in Mar15 will get 1 smart phone each. The other 2 smart phone winners of will be chosen from a draw based on below: One ticket Return / One Way in Business class ticket issued will be eligible as One entry for the draw. Three tickets Return / One Way in Economy class ticket issued will be eligible as One entry for the draw. Every additional set of Three tickets will be eligible as an additional entry for the draw. Terms & Conditions: Not applicable on Group ADHOC/ AD/ ID discounted fares & infant tickets. Valid for tickets issued in UAE only. All UAE agents excluding GSA BI counter in DXB/AUH/AAN. Sale Period for this Promotion: March 2015 only. Airlines decision is final. For further information or queries, contact EmQuest Key Account Manager or Royal Brunei Sales Team

6 Mandatory Updates - Insert Correct and Accurate Passport data Dear Business Partners, It has been observed that passengers holding Tourist/Visit/Transit and Residence visas of UAE are deporting from UAE on every flight due to name miss match with passport or difference of name. This has resulted to massive loss of revenue for the airline paid in lieu of imposition of Fines/COD by the concerned immigration authorities. It is mandatory to insert correct and accurate passport data for UAE at the time of booking. All passengers travelling to UAE on PK should be booked/reserved and ticketed in accordance with passport name sequence (Surname and Given names must match with passport). In case of any deportation imposed fine/cod will be recovered from concerned travel agents (IATA/non-IATA/GSA) or staff. All GSAs to distribute this circular to their BSP IATA agents in their respective territories. IATA agents are also advised to distribute this circular to all of their non-iata ticketing / booking agents to avoid any complaint. Please contact for any clarification on Phone numbers / Happy Selling! Dear Travel Partners, Important Guidelines on Credit Card Sales in UAE In accordance to Singapore Airlines policy in the United Arab Emirates, we would like to remind all that Singapore Airlines UAE does not accept credit card sales. All credit card sales of the Agents are to be processed through their own merchant account and to be reported to Singapore Airlines as CASH in the Form of Payment. Any credit card sales billed in BSP to Singapore Airlines will be billed back to the Agent/s in ADM with a fee of AED 250. Kindly be guided accordingly and disseminate information to all your respective staff. Thank you and regards, Singapore Airlines Limited Dubai - 6 -

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