Light Fare User Guide for Travel Agencies

Transcription

1 Light Fare User Guide for Trael Agencies Finnair introduces Light, new most economical ticket type for passengers traelling with hand baggage only in Europe and Middle East, excluding Russia

2 Table of Contents Introducing New Light Ticket Type... 2 Concept... 2 Customer benefits on a nutshell... 2 Technical changes in a nutshell... 3 Plan and shop... 4 New ticket type, Light... 4 Fare and pricing (corporate/account) code... 4 Different ways to see the baggage information... 5 Light combines with the published fares... 6 Changes... 7 Cancellations... 7 Amadeus tips... 7 Shopping a baggage... 8 Prepaid baggage fees... 8 How to sell a prepaid baggage... 9 Conditions Changes Refunds Whom to contact Sabre and Galileo

3 Introducing New Light Ticket Type Concept Finnair introduced Light, the most economical ticket type for passengers traelling with hand baggage only on 17th March 2015 for trael within Finland, Scandinaia and Baltics. On 05 th May Light will be expanded for sales to all Finnair and/or Flybe - operated and marketed destinations within Europe and Middle East, excluding Russia. Basic, Value, Pro and Business ticket types keep their current baggage allowance. Finnair Plus Top tier (Platinum, Gold, Siler) and oneworld Emerald and Sapphire member benefits of additional baggage remain as currently. Customer benefits in a nutshell 2

4 Technical changes in a nutshell General set up Hand baggage only fare with a zero piece allowance Valid within and between Europe and Middle East, excluding Russia on routes flown and marketed by AY The fare basis for Light fares is - LI- - - e.g. RLI2FI (R= booking class, FI = originaang country code) or R_LI2FI (if seasonal) or W0LIFI01 (booking class W + 0 = Campaign indicator FI = origin country code, 01 = Campaign specificaaon Light, Basic and Value fares are in same RBDs: L, V, S, N, Q, O, Z, R Due to customer protecaon Light filed as priate under the same pricing (corporate/account) code HBO01 for all distributors. Requirements & RecommendaIons Baggage disclaimer must be shown in booking flow prior to ackeang It is recommended to add in ITR "the checked baggage is not included in the fare" Text "NO BAG INCL" is displayed in the endorsement box automaacally Ancillary Serices sales capability Value upsell feature 3

5 Plan and shop New ticket type, Light BU business SA business saer PR pro VA alue BA basic LI light Campaigns Fare basis reflects the fare family: Regular fares (RBD R- L): RLI2FI: booking class R + fare family LI + RT fare indicator 2 + origin country code FI or R_LI2FI: booking class R + seasonality + fare family LI + RT fare indicator 2 + origin country code FI or Campaigns (RBD W): W0LIFI01: booking class W + 0 = Campaign indicator (0 - no changes/ no refunds), LI = Light fare type, FI = origin country code, 01 = Campaign specification Fare and pricing (corporate/account) code In fare structures within Europe and Middle East, excluding Russia on Finnair and Flybe operated routes Light, Basic and Value fares are filed using same booking classes: L, V, S, N, Q, O, Z, R. This makes up- sell easier as the price difference is small. Light and Basic are equal in fare rules, but for the Light fare the checked baggage allowance is zero. Light and Value differ not only by the baggage allowance, but by changes & refunds too. Due to customer protection Light is filed as a priate fare under the same pricing (corporate/ account) code HBO01 for all distributors. By the customer protection we mean customer is properly informed about the checked baggage allowance being zero. All the Instructions are based on Amadeus entries. If you need more information related to other GDS entries, please contact your local GDS representatie. 4

6 Example Riga- Helsinki (note: test ersion, for illustration purposes only): Note: as the pricing (corporate/account) code for Amadeus is in alpha numeric, an asterisk has to be added in front of the code in pricing entry. Another option for Amadeus is to use the code Different ways to see the baggage information The rule application category of the fare rule displays Light is a "hand baggage only" fare. Baggage allowance can also be checked by displaying Fare families FQF + fare line number 5

7 In Amadeus All Fares Plus, the baggage allowance is displayed for each flight selection Light combines with published ticket types Light can be combined with the published fares. See the pricing combination of published with Light fare. 6

8 Changes ATC (Amadeus Ticket Changer) ATC supports the new ticket type Light. Cancellations Cancellations and refund not allowed. When combined fares, the most restrictie cancellation rule applies. Amadeus tips Tip 1: Combinations of a fare under a pricing (=corporate/account) code and a published fare Display fares under a corporate code (U*HBO01) and negotiated (U) and published (P) fares. Tip 2: Combinations of seeral priate fares with a pricing (=corporate/account) code Display fares for seeral corporate codes (separated by a dash, maximum 6). Tip 3: Fare display by Fare family groupings Tip 4: Pricing by Fare family Tip 5: Pricing by combined Fare family (published and priate) Combine Light fare family with the Value fare family 7

9 Shopping a baggage Prepaid baggage fees Zone 1 Below prepaid baggage fees apply for trael in Finland and between Finland, Scandinaia and Baltics on Finnair and Flybe operated routes. Fee structure is simplified and fees are reduced. Prepaid baggage fee is reduced from 15 to 10 in this area, for any number of baggage per direction. Same prepaid baggage fee 10 is filed for all. Other agents may add their serice fees. Exception: AY contact center, where the charge is already ,15 per answered call. Airport baggage fees are reduced to 30 for any number of baggage. These fees apply also at Serice Desk. For 2 nd piece this is reduced from 40, and for 3 rd + piece from 60. Zone 2 Below prepaid baggage fees apply for trael within Europe and Middle East, excluding trael within Zone 1 on Finnair and Flybe operated routes. Fee structure is simplified and fees are reduced. Prepaid baggage fee is reduced from 25 to 15 in this area, for any number of baggage per direction. Same prepaid baggage fee 15 is filed for all. Other agents may add their serice fees. Exception: AY contact center, where the charge is already ,15 per answered call. Airport baggage fees are reduced to 30 for any number of baggage. For 2 nd piece this is reduced from 40, and for 3 rd + piece from 60. 8

10 How to sell a prepaid baggage 1. Before selling additional baggage, make sure that the PNR is priced. 2. Create a prepaid excess bag element, e.g. SR PDBG AY NN1/P1/S2 (NN1 = 1 bag, NN2 = 2 bags) 3. Price with FXG 4. Add form of payment TMI/M1/FP- VI4012XXXXXXXXXXXX/ Issue EMD: TTM/M1/RT (Only EMD allowed). With cryptic entry EGCD/VAY you can check if your country supports EMD for Finnair. Note: The ticket needs to be issued before or at the same time as the EMD- A, so that the EMD- A will get associated with the ticket. Examples of cryptic entries: display serices (FXK) and book serices (SR) Or in a graphical catalogue: Choose the customer and the segments and add the serice (SSR) from the ADD button. Close the catalogue. 9

11 Conditions The serice is only aailable for Finnair flights operated and marketed by AY operated by BE and marketed by AY with a * mark in front of the AY flight number with a customer holding a 105- ticket with a customer holding a ticket issued on other stock a Light EMD is issued, more information is aailable in EMD- instructions It is not possible to sell pre- paid extra baggage, if the passenger is traeling with an AY codeshare flight operated by another carrier Changes If the route remains the same and the change is done in the same PNR: Add earlier paid EMD manually to new booked x- bag with cryptic entry FHD /E7/P1. E7 stands for SSR line number. In reissue cases the EMD will be disassociated from the ticket and status is D; queue the PNR to HELAY0982Q11 for re- association. Refunds Pre- paid extra baggage is non- refundable. Whom to contact for help Your local Finnair Trael Agent Info (user id and password for Finnair EASY is AGFINNAIR01) or local Amadeus Helpdesk (help concerning Amadeus functionality). Sabre and Galileo For Galileo and Sabre instructions please contact your local GDS representatie. 10