ENVIRONMENTAL, HEALTH SAFETY AND SECURITY

Transcription

1 ENVIRONMENTAL, HEALTH SAFETY AND SECURITY Access to Medical Records Accident Investigation Accident Investigation in the Workplace Active Shooter and Workplace Violence Active Shooter Rapid Response Aerial Lifts in Industrial and Construction Aerial Work Platforms: Safe Operation of Scissor and Boom Lifts Air Monitoring: Contamination Assessment Part I Air Monitoring: Direct Reading Instruments Part II All-Terrain Vehicles: Safe Operation & Use of ATVs Anhydrous Ammonia Asbestos Awareness Back Safety: Exercise and Ergonomics Back Safety: Powerlift: Lifting Training That Works Back Safety: Proper Lifting Procedures Back Safety: Step Back for Safety Back to Work, Back to Safety: Reestablishing Safety Habits After Time Away Backs: Back and Neck Injury Prevention Backs: Back Safety Backs: Elements of Back Care Backs: Safe Lifting Baler Safety Basics of Ergonomics Batteries: Safe Use, Handling, Storing, Charging, and Jump Starting of Acid Batteries Battery Charging Safety Benzene Awareness Benzene, Toluene and Xylene Benzene: Working With Benzene Bloodborne Pathogens in Commercial and Light Industrial Facilities Bloodborne Pathogens in First Response Bloodborne Pathogens in Healthcare Facilities Bloodborne Pathogens in Heavy Bloodborne Pathogens Refresher Bloodborne Pathogens Training for Employees Bloodborne Pathogens: Always Protect Yourself Bloodborne Pathogens: WSI (Workplace Safety Investigation) Carbon Monoxide Poisoning Casino Safety Basics Cell Phones In The Workplace: A Dangerous Distraction Chain Saw Safety Chlorine Cold Stress: Working Safely In Cold Weather Combustible Dust Combustible Dust Can Explode Communication Skills: What Would You Say? Complacency In The Workplace: Sandy's Story Compressed Air Safety Compressed Gas Cylinders: Working Safely with Compressed Gas Cylinders Computer Safety: Computer Workstation Safety Confined Space Emergency: Confined Space & the Emergency Responder (Program 2) Confined Space Emergency: Confined Space Technical Rescue (Program 3) CLMI Safety Training Page 1 of 15 clmi-training.com

2 Confined Space Emergency: Understanding Confined Spaces (Program 1) Confined Space Entry: Out In The Open Confined Space Entry: Permit Required Confined Space Confined Space: Confined Space Entry (Marcom) Confined Space: Confined Space Entry Refresher Conflict Resolution in Industrial Facilities Conflict Resolution in the Office Crane Signal Person Basic Training Dealing with Drug and Alcohol Abuse for Employees Dealing with Drug and Alcohol Abuse for Employees in Construction Dealing with Drug and Alcohol Abuse for Managers and Supervisors in Construction Dealing With Hazardous Spills Defensive Driving: When Good Weather Goes Bad DOT Alcohol and Drug Rules DOT: HAZMAT: General Awareness DOT: HAZMAT: In-Depth HAZMAT Security Training DOT: HAZMAT: Preparing Shipping Papers DOT: HAZMAT: Safety Training DOT: HAZMAT: Security Awareness Driver's Daily Log Driving Distractions of the Everyday Driver Driving Distractions of the Professional Driver Driving In Extreme Weather Driving Safely in the Hazards of Winter Driving: Backing, Parking and Intersections Driving: Bobtailing and Jackknifing Driving: Crash Course: Vehicle Incident Reporting Driving: Dangers of Cell Phone Use While Driving Driving: Defensive Driving Cargo Vans Driving: Defensive Driving: Passenger Vehicles Driving: Defensive Driving: Step Vans Driving: Defensive Driving: Supervisors Guide Driving: Defensive Driving: Why Do We Drive the Way We Do? Driving: Distracted Driving At What Cost? Transit Version Driving: Distracted Driving: At What Cost? Driving: Distracted Driving: Real Accidents, Real Stories Driving: DOT Out of Service Criteria Driving: Driving Safety Driving: Fatigue Management for the Trucking Driving: Heavy Truck Braking System and Braking Techniques Driving: Heavy Trucks: Adverse Driving Conditions Driving: Heavy Trucks: Controlling Speed and Direction Driving: Heavy Trucks: Hazards and Emergencies Driving: Heavy Trucks: Judging Speed and Distance Driving: Heavy Trucks: Looking and Signaling Driving: Heavy Trucks: Managing Space Driving: Heavy Trucks: Staying Alert and Fit to Drive Driving: Heavy Trucks: Vehicle Inspections Driving: Intersections: Expect the Unexpected Driving: Motor Coach Inspection: Level One Driving: MPG Max: 25 Tips for Better Fuel Economy Driving: Pre-Trip Inspection: A Circle of Safety Driving: Rest Stop Routines Driving: Road Rage Driving: Safe Backing of Tractor Trailer Rigs CLMI Safety Training Page 2 of 15 clmi-training.com

3 Driving: Safe Loading and Unloading of Delivery Vehicles Driving: Special Driving Conditions Driving: Speed Management Driving: The Consequences of Driving a Motor Vehicle Under The Influence Driving: Think 'N Drive Driving: Trucks, Vans and Other Delivery Vehicles Driving: Vehicle Pre-Trip Inspection for the Trucking Driving: Winter Driving: When The Rules Change Electrical Safety for Everyone Electrical Safety For Qualified Workers Electrical Safety: 2015 NFPA 70E Arc Flash Training Electrical Safety: Electrical Arc Flash Safety Electrical Safety: Qualified Workers Electrical Safety: What Everyone Should Know Electricity: Basic Electrical Safety in the Workplace Electricity: Electrical Safety Electricity: Electrical Safety for Non-Electricians Electricity: Electrical Safety: Step Back for Safety Electricity: High Voltage Electrical Safety Electrocution Hazards in Construction Part I: Types of Hazards and How You Can Protect Yourself Electrocution Hazards in Construction Part II: Employer Requirements Emergency Planning Emergency Preparedness Emergency Preparedness and Response Ergonomics for the Mobile Worker Ergonomics: Elements of an Ergonomics Program Ergonomics: Industrial Ergonomics Ergonomics: Musculoskeletal Disorders Ergonomics: Office Ergonomics Ergonomics: Office Ergonomics: Improving Our Office Comfort Ergonomics: Principles Of Office Ergonomics Ergonomics: Working Smart: Reducing Risks of Sprains & Strains Excavation and Trenching Safety Eye Protection Eyes: Eye Safety Eyes: Eye Safety in Construction Fall Factors: Understanding and Preventing Slips, Trips and Falls Falls: Construction Fall Protection Falls: Fall Protection in Construction Falls: Working at Heights: Step Back for Safety Falls; Fall Protection Fire Extinguisher Use and Procedures for the Automotive Fire Extinguishers: Ready to Respond Fire Safety: Step Back for Safety Fire: Fire Extinguisher Training for Employees Fire: Fire Prevention in Healthcare Facilities Fire: Fire Prevention in the Office Fire: Hot Work Permits Fire: Industrial Fire Prevention Fire: Using Fire Extinguishers First Aid in Construction First Aid: Emergency First Aid First Aid: Step Back for Safety First Aid: Workplace First Aid CLMI Safety Training Page 3 of 15 clmi-training.com

4 Food Handling: Customer Accidents and Liability in the Food Service Food Handling: Dishwasher Safety Food Handling: Hand Washing and Bacteria for Cafeterias Food Handling: Kitchen and Food Service Safety Food Handling: Sanitation in the Food Foodborne Illnesses in Restaurants Forklift Operator Safety: Handle with Care Forklift Safety Lessons For The Safe Operator Forklift Safety Lessons For The Safe Pedestrian Forklift Safety: Real Accidents, Real Stories Forklift Safety: Stability Triangle Forklift: Forklift Safety Forklift: Forklift Safety: Step Back for Safety Forklift: Operating Forklifts Safely Forklift: Powered Industrial Truck Safety Forklift: Powered Industrial Truck Safety Refresher Forklifts: High-Impact Forklift Safety (Graphic) Forklifts: High-Impact Forklift Safety (Non-Graphic Version) Golf Course Maintenance Safety Good Housekeeping: Everyone's Responsibility Groundskeeping Safety: WSI (Workplace Safety Investigation) Hand And Power Tool Safety Hand and Power Tool Safety (marc) Hand and Power Tool Safety for the Automotive Hand and Power Tool Safety in Construction Hand Safety: Stepback for Safety Series Hand, Wrist and Finger Safety Hand, Wrist and Finger Safety in Construction Hang Up and Drive: The Jacy Good Story Hazard Communication and The Global Harmonizing System Hazard Communication in Auto Service Facilities Hazard Communication in Cleaning and Maintenance Operations Hazard Communication in Construction Hazard Communication in Construction : Refresher Training Hazard Communication in Healthcare Facilities Hazard Communication in Industrial Facilities Hazard Communication in the Hospitality Hazard Communication Refresher Training Hazard Communication: GHS Chemical Labeling Hazard Communication: GHS Container Labeling Hazard Communication: GHS Container Labeling in Construction Hazard Communication: GHS Safety Data Sheets Hazard Communication: GHS Safety Data Sheets Hazard Communication: GHS Safety Data Sheets in Construction Hazard Communication: GHS Safety Data Sheets in Laboratories Hazard Communication: Introduction to GHS (The Globally Harmonized System) Hazard Communication: Introduction to GHS (The Globally Harmonized System) in Construction Hazard Communication: Your Key to GHS Chemical Safety Hazardous Materials Labels Hazardous Materials Managing the Incident 1: Site Management & Control CLMI Safety Training Page 4 of 15 clmi-training.com

5 Hazardous Materials Managing the Incident 2: Identifying the Problem Hazardous Materials Managing the Incident 3: Hazard & Risk Evaluation Hazardous Materials Managing the Incident 4: Protective Clothing and Equipment Hazardous Materials Managing the Incident 5: Information Management & Coordination Hazardous Materials Managing the Incident 6: Implementing Response Objectives Hazardous Materials Managing the Incident 7: Decontamination Hazardous Materials Managing the Incident 8: Terminating the Incident Hazardous Waste Hazardous Waste: Management and Minimization - Large Quantity Generators (LQG) Hazardous Waste: Management and Minimization - Small Quantity Generators (SQG) Hazcom: Hazard Communication: Behind The Scenes WHMIS Hazmat Operations 1: Reconnaissance Hazmat Operations 2: Containers Hazmat Operations 3: Forecasting Events Hazmat Operations 4: Organizing the Response Hazmat Operations 5: Tactics Hazmat/WMD Awareness Hazmat/WMD Self Protection for Firefighters Hazmat/WMD Self Protection for Law Enforcement HAZWOPER: Accidental Release Measures and Spill Cleanup Procedures HAZWOPER: ANSI Material Safety Data Sheets HAZWOPER: Confined Space Entry HAZWOPER: Dealing With The Media In Emergency Situations HAZWOPER: Decontamination Procedures HAZWOPER: Electrical Safety in HAZMAT HAZWOPER: Emergency Response Plan HAZWOPER: Exposure Monitoring & Medical Surveillance HAZWOPER: Fire Prevention HAZWOPER: Handling Hazardous Materials HAZWOPER: Haz Matters - First Response HAZWOPER: HAZMAT Labeling HAZWOPER: Heat Stress HAZWOPER: Introduction to HAZWOPER Retraining HAZWOPER: Medical Surveillance Program HAZWOPER: Monitoring Procedures and Equipment HAZWOPER: Personal Protective Equipment HAZWOPER: Personal Protective Equipment & Decontamination Procedures HAZWOPER: Respiratory Protection HAZWOPER: Safety Orientation HAZWOPER: Site Safety & Health Plan HAZWOPER: Understanding Chemical Hazards HAZWOPER: Understanding HAZWOPER HAZWOPER: Work Practices and Engineering Controls Hearing Conservation for the Automotive Hearing Protection : Step Back for Safety Hearing: Are You Listening, Jim? Hearing: Hearing Conservation and Safety Hearing: Hearing Conservation for Employees Hearing; Hearing Conservation and Safety Refresher Heat Stress Heat Stress in Construction Heat Stress: Real Accidents, Real Stories Heat Stress: Staying Healthy, Working Safely Heat: Working in Hot Hexavalent Chromium Employee Training HIPAA: Health Insurance Portability and Accountability Act Hospital First Receiver 1: Recognizing Contaminated Patients Hospital First Receiver 2: Hospital Incident Command System CLMI Safety Training Page 5 of 15 clmi-training.com

6 Hospital First Receiver 3: Self Protection Hospital First Receiver 4: Patient Decontamination Housekeeping Housekeeping: Good Housekeeping: Keeping Your Workplace Safe Housekeeping: Step Back for Safety How To Prevent The Travel Virus Human Aspects Of Safety: How To Prevent Accidents Human Behavior: Preventing Unsafe Acts in Supermarkets and Grocery Human Behavior: Reducing Unsafe Acts in the Automotive Hydrogen Sulfide Hydrogen Sulfide - H2S - Safety Hydrogen Sulfide Employee Training Hydrogen Sulfide Training Hypothermia I Chose To Look The Other Way: Three Stories of Workplace Safety ICS: The Incident Command System IEDs & VBIEDs Illicit Discharge Detection and Elimination - A Grate Concern Indoor Air Quality Injury Prevention For Drywall Hangers and Finishers Inorganic Oxidizers Introduction to Hazardous Chemicals Job Safety Analysis, Safety Awareness And You Job Safety Analysis: Step Back for Safety Jump Start Your Battery Safely Killer Bees, Wasps And Spiders Knife Safety Basics Laboratory Safety: Electrical Safety in the Laboratory Laboratory Safety: Flammables and Explosives in the Laboratory Laboratory Safety: Handling Compressed Gas Cylinders in the Laboratory Laboratory Safety: Laboratory Ergonomics Laboratory Safety: Laboratory Hoods Laboratory Safety: Orientation to Laboratory Safety Laboratory Safety: OSHA Laboratory Standard Laboratory Safety: OSHA Laboratory Standard Refresher Laboratory Safety: Planning for Laboratory Emergencies Laboratory Safety: Preventing Contamination Laboratory Safety: Safe Handling of Laboratory Glassware Laboratory Safety: Safety Showers and Eye Washes in the Laboratory Laboratory Safety: The OSHA Formaldehyde Standard Laboratory Safety: Using ANSI Material Safety Data Sheets in the Laboratory Ladder Safety Ladder Safety (apic) Ladder Safety (marc) Ladder Safety in Construction Ladders: A Practical Approach to Ladder Safety Ladders: Using Ladders Safely Laundry Room Safety Basics Lead: Working with Lead Exposure in Construction Lead: Working with Lead Exposure in General Lock and Tag: Lockout/Tagout Lock and Tag: Lockout/Tagout Refresher Lockout / Tagout Training for Employees Lockout Tagout: It Would Have Saved His Life Lockout/Tagout Vehicle Procedures Lockout/Tagout: Affected Employees Lockout/Tagout: Authorized Employees Machine Guard Safety Machine Guarding and Operator Safety Machine Safeguarding Machines, Operators and Guards: Real Accidents, Real Stories CLMI Safety Training Page 6 of 15 clmi-training.com

7 Making Safety Work: An Overview Of Workplace Safety and Employee Responsibilities Maritime: Crew Endurance Management Maritime: Intro To Vessel & Barge Equipment & Terminology Maritime: Man Overboard Prevention for the Inland Waterways Maritime: Marine Fire Prevention, Training, and Response Maritime: MRSA & Staph Prevention for Maritime Maritime: MRSA/Staph & Infection Prevention for Oil Materials Handling Safety More High-Impact Lockout/Tagout Motor Fleet Maintenance Safety Move It Safely: Avoiding Injury While Handling Materials MRSA & Staph Infection: Prevention for Business and NIMS-The National Incident Management System Office Safety Oil Spill Clean Up Response 1: Initial Response Oil Spill Clean Up Response 2: Countermeasures on Land Oil Spill Clean Up Response 3: Countermeasures on Water Oil Spill Clean Up Response 4: Waste Management Oil Spill Clean Up Response 5: ICS and Unified Command Oilfield: Hand Safety & Injury Prevention for the Oilfield Order Picker Safety Orientation: Employee Safety Orientation - Offices Orientation: Employee Safety Orientation for Automotive Personnel Orientation: Introduction to Workplace Safety Orientation: New Employee Safety Orientation and Training Orientation: Safety Housekeeping & Accident Prevention Orientation: Safety Orientation Orientation: Safety Orientation in Construction OSHA Construction: Crane Safety OSHA Construction: Electrical Safety OSHA Construction: Excavation Safety OSHA Construction: Fall Protection OSHA Construction: Hand and Power Tool Safety OSHA Construction: Introduction to OSHA OSHA Construction: Personal Protective Equipment OSHA Construction: Safe Materials Handling OSHA Construction: Scaffolding Safety OSHA Construction: Stair and Ladder Safety OSHA General : Bloodborne Pathogens OSHA General : Electrical Safety OSHA General : Exit Routes, Emergency Action Plans, Fire Prevention Plans, and Fire Protection OSHA General : Flammable and Combustible Liquids OSHA General : Hazard Communications OSHA General : Introduction to OSHA OSHA General : Machine Guarding OSHA General : Personal Protective Equipment OSHA General : Safety and Health Programs OSHA General : Walking and Working Surfaces OSHA Lead Standard in Construction Refresher OSHA Lead Standards OSHA Recordkeeping for Employees OSHA Recordkeeping for Managers and Supervisors Overhead: Industrial Crane Safety Overhead: Crane Safety Overhead: Crane Safety in Construction CLMI Safety Training Page 7 of 15 clmi-training.com

8 Overhead: Cranes, Chains, Slings, and Hoists Overhead: High-Impact Crane Safety Overhead: Overhead Crane Safety Overhead: Rigging Safety Overhead: Rigging Safety in Construction Pandemic Preparedness Personal Protective Equipment Personal Protective Equipment Personal Protective Equipment in Construction Personal Protective Equipment in Construction Refresher Personal Protective Equipment Refresher Personal Protective Equipment: PPE: From Head to Toe Personal Protective Equipment: Stepback for Safety Pesticides Poisonous Plant Safety Pool Chemicals: Who, What, Where, and How Powered Pallet Jack Safety PPE: Your Last Layer Of Protection Preventing Fires During Hot Work Operations Preventing Slips, Trips and Falls Preventing The Spread Of Contagious Illness Process Safety Management Professional Security Officer: Countering Terrorism Professional Security Officer: Handling Emergencies Professional Security Officer: Patrolling and Observation Professional Security Officer: Roles and Responsibilities Propane Safety Propane, Butane and Propylene Purple K Fire Extinguishers Radiation: Industrial Radiation Safety RCRA Training For Hazardous Waste Generators Reach Truck Safety Respirators: The New Rules Respiratory Protection Respiratory Protection and Safety Respiratory Protection and Safety Refresher Respiratory Protection Employee Training Responsibility: Stay in Control Restroom Cleaning Retail Tire Shop Safety Management Safe Forklift Operations & Practices For Oilfield Safe Lifting Safe Lifting For The Trucking and Warehouse Safe Lifting In A Supermarket Environment Safe Operations of Motor Vehicles Safe Travel Safe Use and Operation of Industrial Cranes Safety Audits Safety Awareness II Real Accidents Real Stories Safety Awareness: Employee Orientation Safety Awareness: Safety's Top Ten Safety Awareness: Shattered: The Jeff Walters Story Safety Decision Making: Overcoming Human Nature Safety Program Management: Modules 1-5 Safety Showers & Eye Washes Scaffolds: Inspection Basics for Supported Scaffolds Scaffolds: Supported Scaffolding Safety Scaffolds: Supported Scaffolding Safety in Construction Scaffolds: Supported Scaffolding Safety in Construction Refresher Scaffolds: Suspended Scaffolding Safety Scaffolds: Suspended Scaffolding Safety in Construction Scaffolds: Suspended Scaffolding Safety in Construction Refresher Scissor Lifts in Industrial and Construction Shift Work: Preventing Fatigue CLMI Safety Training Page 8 of 15 clmi-training.com

9 Slip and Fall: Preventing Slips and Falls in Restaurants Slip and Fall: Preventing Slips and Falls In Trucking Slips Trips and Falls: Hotels Slips Trips and Falls: Restaurants Slips Trips and Falls: Retail Slips, Trips and Falls Slips, Trips and Falls: Step Back for Safety Slips, Trips, and Falls in Construction Slips, Trips, and Falls: Healthcare Sodium Hydroxide & Potassium Hydroxide Spill Prevention, Control and Countermeasure (SPCC) for Electric Utilities Spill Prevention, Control and Countermeasure (SPCC): Oil & Water Do Not Mix Spill Prevention, Control, and Countermeasure (SPCC) Tuberculosis In the First Responder Environment Tuberculosis In the Healthcare Environment Tuberculosis In the Institutional Environment Understanding GHS HazCom - Version 1A (HazCom GHS Update: Meets December 1 Update Deadline) Understanding GHS HazCom - Version 1B (HazCom Full Course: Old & New Rules) Spills: Non-Emergency Hazmat Spill Response Stored Energy: The Hidden Hazard Storm Warnings: Storm Water Pollution Prevention Stormwater Pollution Prevention: A Drop in the Bucket Stormwater: MS4s Stormwater Pollution Prevention: Basic Program Stormwater: MS4s Stormwater Pollution Prevention: Complete Program Stormwater: MS4s Stormwater Pollution Prevention: Landscaping & Grounds Maintenance Stormwater: MS4s Stormwater Pollution Prevention: Municipal Facility Maintenance Stormwater: MS4s Stormwater Pollution Prevention: Parking Lots, Streets & Storm Drain System Cleaning Stormwater: MS4s Stormwater Pollution Prevention: Working Over or Near Surface Waters Stress: Managing Stress on the Job Stress: Workplace Stress Stretch and Flex for Construction Substance Abuse: Dealing with Drug and Alcohol Abuse for Managers and Supervisors Sulfuric Acid and Hydrochloric Acid Survive Inside: Employee Safety In Confined Spaces Surviving The Fall: The Proper Use Of Your Personal Fall Arrest System Torquing Lug Nuts Understanding GHS HazCom - Version 2 (HazCom Full Course: New Rules) Universal Waste - Bulbs, Batteries, Bugs and Barometers Vehicle Inspection: Automobiles And Light Trucks Walkie Stacker: Safe Operating Procedures Wasps and Spiders Welding Safety Wellness: Diabetes Prevention and What To Do When You Get It Wellness: Diet, Nutrition, and Cancer Prevention Wellness: Eating for Energy Wellness: Fitness and Wellness Wellness: Heart Disease and Cancer Wellness: The Five Things You Need to Know About the Flu Wellness: Transportation Professionals Nutrition & Health Winter Safety Winter Walking: Staying On Your Feet Worker's Compensation Management Working Safely In Cold Weather Working Safely With Snow Plows and Other Snow Removal Vehicles CLMI Safety Training Page 9 of 15 clmi-training.com

10 Workplace Harassment in the Office Workplace Nutrition: A Recipe for Optimum Health BUSINESS, LEADERSHIP, MANAGEMENT, DIVERSITY, and HR SKILLS 10 Behaviors of An Ethical Leader 3 Steps to Managing Change 3 Steps to Managing Change Healthcare Version 4 Factors for Confident Public Speaking 5 Communication Skills to Avoid Defensiveness 5 Elements of Effective Communication 5 Elements of Effective Communication in Healthcare A Manager's Guide to Surviving the Slings & Arrows (Legal & Behavioral Challenges of Management) Acting with Accountability Active Listening Skills Anyone Can Be An Ally: Speaking up for an LGBT Inclusive Workplace Applying Customer Service Skills Internally Applying Customer Service Skills Internally, Government Version Applying Customer Service Skills Internally, Healthcare Version AWESOME: A New Generation at Work, Engaging Generation Y Business Friendly Customer Service Coaching: 5 Steps to Build a Winning Team Coaching: 5 Steps to Build a Winning Team, Government Version Coaching: 5 Steps to Build a Winning Team, Healthcare Version Compliance is Just the Beginning: 3 Steps to Ethical Decisions Compliance is Just the Beginning: Ethical Situations to Consider Coping With Stress Creating a Respectful and Positive Workplace Cultural Sensitivity and Diversity in Healthcare Curing Negativity: Creating Positive Attitudes Curing Negativity: Creating Positive Attitudes, Government Version Curing Negativity: Creating Positive Attitudes, Manufacturing Version Customer Service and Sales: Working as a Team Customer Service in Government: Think Like the Customer Customer Service Skills for Patient Satisfaction Customer Service: Avoid Costly Mistakes Customer Service: Avoid Costly Mistakes (Supervisor Tips) Customer Service: Understanding the Customer Dialogue: Now You're Talking! Communicating in a Diverse World Dialogue: Now You're Talking! Dialogue Among Generations Dialogue: Now You're Talking! Dialogue Between Genders Dialogue: Now You're Talking! Dialogue for Cultural Understanding Diversity and Inclusion In the Workplace: An Animated Example Diversity: Age and Physical Ability Workplace Issues CLMI Safety Training Page 10 of 15 clmi-training.com

11 Diversity: Don't Judge a Bird By It's Feathers Diversity: Gender and Sexual Orientation Workplace Issues Diversity: On the Threshold of Change Diversity: Race, Ethnicity, Language and Religion Workplace Issues How to Discipline in a Positive Way How to Handle the Irate Customer: 4-Point Plan for Calming Angry Customers How to Have Effective Meetings How to Retain and Motivate Great Workers Inclusion Insights Influencing the Interaction: 6 Practices for a More Satisfying Customer Experience Leadership and Creating Teams out of Chaos Leadership and the Science of Chaos Leadership Capsules: Beginning Employment Relationships Leadership Capsules: Ending Employment Relationships Leadership Capsules: In Compliance Leadership Capsules: Providing Performance Feedback Don't Panic! A Recipe For Success in Times of Stress Eliminate Barriers to Creative Thinking Essential Elements of Internal Customer Service Essential Telephone Skills: 10 Core Skills to Delivering Excellent Service Over the Phone Ethics At Work Five Forbidden Phrases (3.0) From Curt to Courteous: Mastering the 7 Touch Points of Communication Gateways to Inclusion Getting the Most Out of Your Team Group Decision Making: How Bad Decisions Are Made Groupthink Examples from History Have Fun: Create A Positive Culture at Work Leadership Capsules: The Leader as Coach Leadership Capsules: The Leader as Mentor Leadership Lessons from West Point Leadership: 5 Steps to Delegation Leadership: 5 Steps to Engage Your Team How To Ask Positive Questions How to Deal With The Foreign Accent Listening Skills: 6 Steps to Becoming a Better Listener Maintaining Customer Relationships Managing Discipline: Your Legal Responsibilities Managing Expectations and Self-Fulfilling Prophecies Managing Stress Managing Termination: Your Legal Responsibilities Managing the Hiring Process: Your Legal Responsibilities Managing Workplace Conflicts, Healthcare Version Mastering Stress CLMI Safety Training Page 11 of 15 clmi-training.com

12 Nonverbal Communication: What Message Are You Sending? Orientation: Successful Workplace Behaviors Ouch! That Stereotype Hurts Ouch! Your Silence Hurts Patient Care: Treat 'Em Like Dogs PATTERNS: Preventing Sexual Harassment, Program 1 PATTERNS: Responding to Sexual Harassment, Program 2 PATTERNS: Rights & Responsibilities, Program 3 Proactive Customer Service (3.0) Productive Communication is in Your Future Questioning Techniques: 7 Methods To Obtain Better Information and Solve Problems Recognizing Stress Resolving Conflict: Just Stay C.A.L.M Respectful Workplace Communication Sales Calls: Staying Customer Focused Selling Skills from A to Z: 26 Skills to Improve Telesales and Customer Service Six Cardinal Rules of Customer Service (3.0) Six Steps to Service Recovery: Fix the Problem, Manage Their Feelings SMILE! Customer Service Strategic Planning and the Government Performance and Results Act (GPRA) Strategies for Embracing Change Stress: Emotional Eating Stressful Workplace Relationships Subtle Sexual Harassment: Management's New Responsibilities Succeeding at Work: The Adventure Begins Supermarket Customer Service Supervision: Tips for the First Time Supervisor Supporting Your Leader: Becoming a Powerful Follower Team Building: Understanding Team Member Styles, Healthcare Version Team Building: Understanding Team Member Styles, Manufacturing Version Teamwork: Chilean Mine Rescue: The Unstoppable Team Telephone Customer Service: Avoiding Monster Mistakes That's Just Rude! Exploring the Rude Matrix The 5 Values of GREAT Customer Service The Americans with Disabilities Act (ADA) Revisited The Cuban Missile Crisis: A Case Study In Decision Making and Its Consequences The Cycle of Accountability: Owning Your Results The Five Secrets of Communication Team Building: 5 Factors for Successful Crisis Response Team Building: Pit Crew Challenge: Driven To Perform Team Building: Understanding Team Member Styles Team Building: Understanding Team Member Styles, Government Version The New Workplace: Leading the Change The New Workplace: Making the Change The Power of Teamwork: Inspired by the Blue Angels The Respectful Workplace: Redefining Workplace Violence, Diffusing Hostility through Customer Service CLMI Safety Training Page 12 of 15 clmi-training.com

13 The Respectful Workplace: Redefining Workplace Violence, Managing Harmony The Respectful Workplace: Redefining Workplace Violence, Opening the Right Doors The Service Mentality: 7 Characteristics of Excellent Service Providers The Seven Keys to a Positive Mental Attitude The Uh Oh Syndrome: From Intolerance to Inclusion To Lead or Not to Lead: A Managers Guide to Communication and Leadership Skills Twelve Angry Men: Teams That Don't Quit Understanding Diversity in the Workplace What is Emotional Intelligence? Work Teams and the Wizard of Oz You Can STOP Harassment: Taking Responsibility, Program 1 Harassment: Handling A Sexual Harassment Investigation Harassment: Preventing Harassment: Creating a Positive Workplace in Industrial Settings Harassment: Preventing Harassment: Creating a Positive Workplace in Office Settings Harassment: Preventing Sexual Harassment for Employees Harassment: Preventing Sexual Harassment for Managers and Supervisors Harassment: Workplace Harassment in Industrial Facilities Harassment: Workplace Harassment, Discrimination and Respect (Employee Edition) Harassment: Workplace Harassment, Discrimination and Respect (Management Edition) Violence: Workplace Violence Violence: Workplace Violence: The Myths and The Mysteries Workplace Harassment in the Office Workplace Violence: Managing the Anger to Prevent Violence PC / COMPUTER SKILLS Microsoft Access 2010: Building the Structure of a Database Microsoft Access 2010: Controlling Data Entry Microsoft Access 2010: Creating Effective Reports Microsoft Access 2010: Creating Flexible Queries Microsoft Access 2010: Customizing Reports Microsoft Access 2010: Designing Forms Microsoft Access 2010: Generating Reports Microsoft Access 2010: Getting Started with Access Databases Microsoft Access 2010: Improving Forms Microsoft Access 2010: Joining Tables Microsoft Access 2010: Maintaining an Access Database Microsoft Access 2010: Managing Data in a Table Microsoft Access 2010: Querying a Database Microsoft Access 2010: Sharing Data Across Applications Microsoft Access 2010: Simplifying Tasks with Macros Microsoft Access 2010: Structuring Existing Data CLMI Safety Training Page 13 of 15 clmi-training.com

14 Microsoft Access 2010: Writing Advanced Queries Microsoft Excel 2010: Analyzing Data Microsoft Excel 2010: Analyzing Data Using PivotTables, Slicers, and PivotCharts Microsoft Excel 2010: Auditing Worksheets Microsoft Excel 2010: Calculating Data with Advanced Formulas Microsoft Excel 2010: Collaborating with Other Users Microsoft Excel 2010: Customizing and Enhancing the Excel Environment Microsoft Excel 2010: Getting Started with Excel Microsoft Excel 2010: Importing and Exporting Data Microsoft Excel 2010: Inserting Graphic Objects Microsoft Excel 2010: Integrating Excel Data with the Web Microsoft Excel 2010: Managing an Excel Workbook Microsoft Excel 2010: Modifying a Worksheet Microsoft Excel 2010: Modifying the Appearance of a Worksheet Microsoft Excel 2010: Organizing Worksheet and Table Data Microsoft Excel 2010: Performing Calculations in an Excel Worksheet Microsoft Excel 2010: Presenting Data Using Charts Microsoft Excel 2010: Printing Excel Workbooks Microsoft Excel 2010: Streamlining Workflow Microsoft Excel 2010: Structuring Workbooks with XML Microsoft Excel 2010: Working with Multiple Workbooks Microsoft Office 2010 and Windows 7: What's New in Access 2010? Microsoft Office 2010 and Windows 7: What's New in Excel 2010? Microsoft Office 2010 and Windows 7: What's New in Office 2010? Microsoft Office 2010 and Windows 7: What's New in Outlook 2010? Microsoft Office 2010 and Windows 7: What's New in PowerPoint 2010? Microsoft Office 2010 and Windows 7: What's New in Windows 7? Microsoft Office 2010 and Windows 7: What's New in Word 2010? Microsoft PowerPoint 2010: Adding Graphical Objects to a Presentation Microsoft PowerPoint 2010: Adding SmartArt Graphics to a Presentation Microsoft PowerPoint 2010: Adding Special Effects to a Presentation Microsoft PowerPoint 2010: Collaborating on a Presentation Microsoft PowerPoint 2010: Creating a Basic Presentation Microsoft PowerPoint 2010: Customizing a Design Template Microsoft PowerPoint 2010: Customizing a Slide Show Microsoft PowerPoint 2010: Customizing the PowerPoint Environment Microsoft PowerPoint 2010: Formatting Text on Slides Microsoft PowerPoint 2010: Getting Started with PowerPoint 2010 Microsoft PowerPoint 2010: Modifying Graphical Objects in a Presentation Microsoft PowerPoint 2010: Preparing to Deliver a Presentation Microsoft PowerPoint 2010: Securing and Distributing a Presentation Microsoft PowerPoint 2010: Working with Tables and Charts Microsoft Word 2010: Adding Reference Marks and Notes Microsoft Word 2010: Automating the Mail Merge Microsoft Word 2010: Collaborating on Documents Microsoft Word 2010: Controlling Text Flow CLMI Safety Training Page 14 of 15 clmi-training.com

15 Microsoft Word 2010: Controlling the Appearance of Pages in a Word Document Microsoft Word 2010: Creating Customized Formats with Styles and Themes Microsoft Word 2010: Creating Customized Graphic Elements Microsoft Word 2010: Creating Forms Microsoft Word 2010: Customizing Tables and Charts Microsoft Word 2010: Editing Text in a Word Document Microsoft Word 2010: Getting Started with Word 2010 Microsoft Word 2010: Inserting Content Using Quick Parts Microsoft Word 2010: Inserting Special Characters and Graphical Objects Microsoft Word 2010: Managing Document Versions Microsoft Word 2010: Managing Lists Microsoft Word 2010: Modifying Pictures Microsoft Word 2010: Modifying the Appearance of Text in a Word Document Microsoft Word 2010: Organizing Data in Tables Microsoft Word 2010: Printing Word Documents Microsoft Word 2010: Proofing a Word Document Microsoft Word 2010: Securing a Document Microsoft Word 2010: Simplifying the Use of Long Documents Microsoft Word 2010: Using Macros to Automate Tasks Microsoft Word 2010: Using Microsoft Office Word 2010 with Other Programs Microsoft Word 2010: Using Templates to Automate Document Creation CLMI Safety Training Page 15 of 15 clmi-training.com