Sprint Enterprise Messaging Gateway Web Interface User Manual

Transcription

1 Sprint Enterprise Messaging Gateway Web Interface Version No Version date June 13, Page 1 of 89 Sprint Messaging Gateway Web Interface -

2 Table of contents: What are the system requirements?... 4 System Overview... 5 How do I enter the system?... 5 Composing a Message... 6 How do I compose a message using the Simple SMS mode?... 6 How do I compose a Bulk SMS message using a spreadsheet of destinations?... 8 How do I compose a message using the simple Voice mode? How do I compose a Bulk Voice message using a spreadsheet of destinations? How do I compose a message using the simple Fax mode? How do I compose a Bulk Fax message using a spreadsheet of destinations? How do I compose a message using the Combo mode? How do I enter Voice, fax, SMS and addresses to send a message to? How do I send a message to my address book contacts? How do I record a message in my own voice? How do I send my message? The Address Book How do I access my Address book? What do I see when I open my address book? How do I send a message to a contact in my address book? How do I add a new contact? How do I update a contact in my address book? How do I add a new group? How do I send a message to a group in my address book? What do I see when I view a group in my address book? How do I add a contact to a group? Folder Management How do I access my Inbox folder? How do I arrange messages in my Inbox folder? How do I read a message in my Inbox? How do I send a reply to a message in my Inbox? How do I forward a message? How do I move a message from my Inbox to another folder? How do I delete a message? How do I empty my Inbox? How do I access my Outbox folder? How do I arrange messages in my Outbox folder? How do I read a message in my Outbox folder? How do I forward a message? How do I delete a message? How do I empty my Outbox? How do I arrange messages in my sent items folder? How do I read a message in my sent items folder? How do I track a message s delivery status? How do I move to other messages in my Sent Items folder? How do I forward a message? How do I move a message from my Sent Items folder to another folder? How do I delete a message? How do I empty my Sent Items? How do I access my Trash folder? How do I arrange messages in my Trash folder? How do I read a message in my Trash folder? How do I move to other messages in my Trash? How do I send a reply to a message in my Trash? How do I forward a message? How do I move a message from my Trash folder to another folder? Page 2 of 89 Sprint Messaging Gateway Web Interface -

3 How do I delete a message? How do I empty my Sent Items? How do I delete a folder? How do I rename a folder? Options: Options User Profile Required fields - Part 1: Required fields - Part 2: Optional fields: Options Preferences Can I have replies to my messages sent to my mobile, etc? How do I set chasing options? What is a chasing message? How do I send a chasing message? Options Phone Can all my phone messages start with a personal voice prefix? Recording your prefix: How do I set a voice file attachment as my prefix? How can I design my own Fax cover page? Can I define my default startup page when logging in to the system? Can I choose how many rows are displayed in my folders? Options View Usage Can I see how many messages I ve sent? Options External How do I get my s from an existing external account to my SMS and Inbox? How do I get the POP3 Mail Server and POP3 Name? Options Download Can I send messages from my Microsoft Outlook and Internet Browser? Options Forwarding & Filtering How do I create a Filtering/Forwarding Rule Options - Blocking How can I block my devices from receiving messages? Telephony Access How can I send a message using a telephone? How do I compose, using a telephone, a message to someone in my address book? How do I send a Streaming SMS? How do I send a Predefined Message as an SMS? EMG Mobile Urgent Alerts Service How do I set up a number to use the Mobile Urgent Alerts Service? How do I set up the template for Mobile Urgent Alerts Service messages? How do I import mobile numbers and distributions in bulk for Mobile Urgent Alerts Service messages? Sprint Enterprise Messenger - Secure Service How do I work with the Sprint Enterprise Messenger Secure account? How do find the Secure clients that I can manage and send secure messages? How do I add new Secure client numbers? How do I add multiple new Secure client numbers at once? What should I know about sending messages? Page 3 of 89 Sprint Messaging Gateway Web Interface -

4 What are the system requirements? Supported Operating Systems: Windows: XP SP3 and higher Supported Browsers: Microsoft IE 8 and higher; Mozilla Firefox 26 and higher; Google Chrome 30 and higher Soundcard, and Speakers: Your computer must be equipped with a soundcard and speakers in order to listen and record voice messages. Microphone: Your computer must be equipped with a microphone in order for you to record voice messages. - Page 4 of 89 Sprint Messaging Gateway Web Interface -

5 System Overview How do I enter the system? Go to and enter Sprint EMG login page. Enter your user name and password in the corresponding fields and click on the Login button. Note If you forgot your password, click on the Forgot your password link, enter your User Name and your E- mail. Your password will be sent to your mobile phone as an SMS immediately. If you wish the system to remember your user name the next time you login, click the checkbox next to Remember User Name. Note - Page 5 of 89 Sprint Messaging Gateway Web Interface -

6 Composing a Message Note You can send a message to: Phone (mobile and landline), Fax, and SMS. You can send a message to all devices simultaneously using the Combo mode. How do I compose a message using the Simple SMS mode? Click the Compose category in the navigation bar. Then select the SMS tab on the Compose page. You can enter a phone number by selecting the appropriate country in the Country field, entering the area code in the Area Code field, and then the telephone number in the Telephone field. Once you ve entered and checked your number, left-click on Add to add the number to the To field. You can also enter destination phone numbers from the Address Book in your Sprint EMG account. Simply start typing in the name of the entry to the right of anything else in the To field. When your desired destination appears in a pop-up window, simply left-click on it to add it to the To field. Another way of accessing your Address Book is to left-click on the word To:. Your Address Book appear, allowing you to select one or more entries and add them to your destinations by clicking on the Add button at the bottom of the Address Book screen. Only destinations that are capable of receiving SMS messages will have device icons displayed and you should select from those destinations only messages to other destinations in your Address Book will not be delivered. Once you have entered your destination(s) in the To field, you can enter your message text in the Text field. If you wish to send a simple message like Please call, I am in a meeting, or Thank you, you may wish to click on the Templates field below the Text field and select an entry from the list by left-clicking on it. - Page 6 of 89 Sprint Messaging Gateway Web Interface -

7 If you wish to send different text instead, simply move the cursor to the Text field and start typing in your message. While you are typing, the characters used counter below the Text field will constantly update with the number of characters in your message. You may wish to keep in mind that the limit for a single SMS text message is 160 characters (a few mobile providers have lower limits) so if your message exceeds 160 characters, it will be sent out as multiple SMS messages if your SMS settings allow the sending of multiple SMS messages. Longer messages can be split into multiple sequential SMS messages using your SMS Preferences in the Options menu or clicking. When you are ready to send the message, you can either send the message now, this option is the default option, or schedule the date and time for the message to be sent later. Choose when you want the message to be sent from the Date field and Time drop down menu then click on the button. After the message is sent the following message will appear above the Compose tab: - Page 7 of 89 Sprint Messaging Gateway Web Interface -

8 You can check delivery progress here (or via the "Sent Items") or move on to some other task. Note You can enter the number to which the message is sent directly in the To field. For example: The Phone # field exists only to help you and is not compulsory when sending a message. Note that there are no Cc nor Bcc fields in the SMS mode. Note There is no voice recording or file attachment option in the SMS mode. SMS messages are restricted to a maximum number of characters. Most often the limit is 160 characters. Longer messages can be split into multiple sequential SMS messages using your SMS Preferences in the Options menu or clicking. How do I compose a Bulk SMS message using a spreadsheet of destinations? Click the Compose category in the navigation bar. Then select the SMS tab on the Compose page. Click on to open the Bulk SMS mode. - Page 8 of 89 Sprint Messaging Gateway Web Interface -

9 You can enter your message text in the Text field. If you wish to send a simple message like Please call, I am in a meeting, or Thank you, you may wish to click on the Templates field below the Text field and select an entry from the list by left-clicking on it. If you wish to send different text instead, simply move the cursor to the Text field and start typing in your message. While you are typing, the characters used counter below the Text field will constantly update with the number of characters in your message. You may wish to keep in mind that the limit for a single SMS text message is 160 characters (a few mobile providers have lower limits) so if your message exceeds 160 characters, it will be sent out as multiple SMS messages if your SMS settings allow the sending of multiple SMS messages. Longer messages can be split into multiple sequential SMS messages using your SMS Preferences in the Options menu or clicking. Once you have entered your message text, you must then decide whether you are using a Microsoft Excel (xls) file or a Comma Separated Values (csv) file for your destination addresses. You can make your selection in the File Format field using the down-arrow to the right side to open the selection list. Simply leftclick on the appropriate format for your file. This will change the field name and To view a sample Excel [or Csv] file for bulk messaging line above. Select the appropriate destination address file by clicking on Browse to the right of the Attach Excel File [or Attach Csv File ] field and selecting the appropriate file from your computer by left-clicking on the desired file. When you are ready to send the message, you can either send the message now, this option is the default option, or schedule the date and time for the message to be sent later. - Page 9 of 89 Sprint Messaging Gateway Web Interface -

10 Choose when you want the message to be sent from the Date field and Time drop down menu then click on the button. After the message is sent the following message will appear above the Compose tab: You can check delivery progress or move on to some other task. How do I compose a message using the simple Voice mode? Click the Compose category in the navigation bar. Then select the Voice tab on the Compose page. You can enter a phone number by selecting the appropriate country in the Country field, entering the area code in the Area Code field, and then the telephone number in the Telephone field. Once you ve entered and checked your number, left-click on Add to add the number to the To field. You can also enter destination phone numbers from the Address Book in your Sprint EMG account. Simply start typing in the name of the entry to the right of anything else in the To field. When your desired destination appears in a pop-up window, simply left-click on it to add it to the To field. Another way of accessing your Address Book is to left-click on the word To:. Your Address Book appear, allowing you to select one or more entries and add them to your destinations by clicking on the Add button at the bottom of the Address Book screen. Only destinations that are capable of receiving voice messages will have device icons displayed and you should select from those destinations only messages to other destinations in your Address Book will not be delivered. - Page 10 of 89 Sprint Messaging Gateway Web Interface -

11 Next, enter your message text in the Text field. While you are typing, the characters used counter below the Text field will constantly update with the number of characters in your message. If you wish to add a voice message to the text, you can left-click on Click here to download Recorder. Simply follow the instructions on the screen to use the recorder (please note that you must have access to a microphone in order to record a voice message). You can also attach a sound file by clicking on Browse to the right of the Attachment field and selecting an appropriate.wav file from your computer by left-clicking on the desired file. Please note that ONLY.wav files in 11 Khz format are supported and the maximum size for any and all attachments combined is 3 MB. You can access your Voice settings and record your phone message greeting by clicking: When you are ready to send the message, you can either send the message now, this option is the default option, or schedule the date and time for the message to be sent later. Choose when you want the message to be sent from the Date field and Time drop down menu then click on the button. After the message is sent the following message will appear above the Compose tab: You can check delivery progress or move on to some other task. How do I compose a Bulk Voice message using a spreadsheet of destinations? Click the Compose category in the navigation bar. Then select the Voice tab on the Compose page. - Page 11 of 89 Sprint Messaging Gateway Web Interface -

12 Click on to open the Bulk Voice mode. - Page 12 of 89 Sprint Messaging Gateway Web Interface -

13 You can enter your message text in the Text field. While you are typing, the characters used counter below the Text field will constantly update with the number of characters in your message. If you wish to add a voice message to the text, you can left-click on Click here to download Recorder which appears below the Templates field. Simply follow the instructions on the screen to use the recorder (please note that you must have access to a microphone in order to record a voice message). You can also attach a sound file by clicking on Browse to the right of the Attachment field and selecting an appropriate.wav file from your computer by left-clicking on the desired file. Please note that ONLY.wav files in 11 Khz format are supported and the maximum size for any and all attachments combined is 3 MB. You can access your Voice settings and record your phone message greeting by clicking: Once you have entered your message text, you must then decide whether you are using a Microsoft Excel (xls) file or a Comma Separated Values (csv) file for your destination addresses. You can make your selection in the File Format field using the down-arrow to the right side to open the selection list. Simply leftclick on the appropriate format for your file. This will change the field name and To view a sample Excel [or Csv] file for bulk messaging line above. Select the appropriate destination address file by clicking on Browse to the right of the Attach Excel File [or Attach Csv File ] field and selecting the appropriate file from your computer by left-clicking on the desired file. When you are ready to send the message, you can either send the message now, this option is the default option, or schedule the date and time for the message to be sent later. Choose when you want the message to be sent from the Date field and Time drop down menu then click on the button. After the message is sent the following message will appear above the Compose tab: You can check delivery progress or move on to some other task. How do I compose a message using the simple Fax mode? Click the Compose category in the navigation bar. Then select the Fax tab on the Compose page. - Page 13 of 89 Sprint Messaging Gateway Web Interface -

14 You can enter a phone number by selecting the appropriate country in the Country field, entering the area code in the Area Code field, and then the telephone number in the Telephone field. Once you ve entered and checked your number, left-click on Add to add the number to the To field. You can also enter destination phone numbers from the Address Book in your Sprint EMG account. Simply start typing in the name of the entry to the right of anything else in the To field. When your desired destination appears in a pop-up window, simply left-click on it to add it to the To field. Another way of accessing your Address Book is to left-click on the word To:. Your Address Book appear, allowing you to select one or more entries and add them to your destinations by clicking on the Add button at the bottom of the Address Book screen. Only destinations that are capable of receiving fax messages will have device icons displayed and you should select from those destinations only messages to other destinations in your Address Book will not be delivered. Next, enter your message text in the Text field. While you are typing, the characters used counter below the Text field will constantly update with the number of characters in your message. You can also attach one or more files by clicking on Browse to the right of the Attachment field and selecting the appropriate file(s) from your computer by left-clicking on the desired file(s). Please note that the maximum size for any and all attachments combined is 3 MB. You can access your Fax coversheet settings by clicking: When you are ready to send the message, you can either send the message now, this option is the default option, or schedule the date and time for the message to be sent later. - Page 14 of 89 Sprint Messaging Gateway Web Interface -

15 Choose when you want the message to be sent from the Date field and Time drop down menu then click on the button. After the message is sent the following message will appear above the Compose tab: You can check delivery progress or move on to some other task. How do I compose a Bulk Fax message using a spreadsheet of destinations? Click the Compose category in the navigation bar. Then select the Fax tab on the Compose page. Click on to open the Bulk Fax mode. - Page 15 of 89 Sprint Messaging Gateway Web Interface -

16 You can enter your message text in the Text field. While you are typing, the characters used counter below the Text field will constantly update with the number of characters in your message. You can also attach one or more files by clicking on Browse to the right of the Attachment field and selecting the appropriate file(s) from your computer by left-clicking on the desired file(s). Please note that the maximum size for any and all attachments combined is 3 MB. Once you have entered your message text, you must then decide whether you are using a Microsoft Excel (xls) file or a Comma Separated Values (csv) file for your destination addresses. You can make your selection in the File Format field using the down-arrow to the right side to open the selection list. Simply leftclick on the appropriate format for your file. This will change the field name and To view a sample Excel [or Csv] file for bulk messaging line above. Select the appropriate destination address file by clicking on Browse to the right of the Attach Excel File [or Attach Csv File ] field and selecting the appropriate file from your computer by left-clicking on the desired file. You can access your Fax coversheet settings by clicking: When you are ready to send the message, you can either send the message now, this option is the default option, or schedule the date and time for the message to be sent later. - Page 16 of 89 Sprint Messaging Gateway Web Interface -

17 Choose when you want the message to be sent from the Date field and Time drop down menu then click on the button. After the message is sent the following message will appear above the Compose tab: You can check delivery progress or move on to some other task. How do I compose a message using the Combo mode? Click the Compose category in the navigation bar. Then select the Combo tab on the Compose page. The Combo mode differs from the Simple mode on 4 aspects: 1. Multiple device assistance fields: These fields will assist you in adding the device address in the proper format not only for phone numbers (as is the case in the simple mode) but to all devices supported by the system. The system will - Page 17 of 89 Sprint Messaging Gateway Web Interface -

18 automatically check if the format of the device address is correct and if so will add the description brackets next to it (in the To: field after having pressed the add button). In order to add a device to the To field from the assistance fields, fill in the address in the assistance field of the device you need and press the respective button next it: for voice for SMS for fax for 2. Attachments: You can add up to two attachments of any kind to your message. With the Browse buttons you can select the attachments from your computer files. Clicking on the Browse button opens the standard Windows Explorer window (not shown in screen print above). Find the attachment to include in the message with the explorer and select Open in the explorer window. The filename and path will automatically appear in the text field to the left of the Browse button. Wav attachments (containing voice / music recordings) can be listened to directly by the recipient. Text attachments can be listened to on the phone. Graphic attachments will also be expanded to be viewed automatically when sent to or SMS. Note 3. Interactive message: In the Telephone Options section you are able to attach a question to which the recipient can respond to by choosing a numbered option on the phone (For example: for yes press 1, for no press 2), or click a button in . To activate this option click the checkbox next to this option Select the question you would like your message to end with from the drop down menu. The replies you receive to your interactive questions will be received at a device of your choice and in your Inbox (default). 4. Preferences: You can access your settings and preferences for each message type by clicking: When you are ready to send the message, you can either send the message now, this option is the default option, or schedule the date and time for the message to be sent later. - Page 18 of 89 Sprint Messaging Gateway Web Interface -

19 Choose when you want the message to be sent from the Date field and Time drop down menu then click on the button. After the message is sent the following message will appear above the Compose tab: You can check delivery progress or move on to some other task. How do I enter Voice, fax, SMS and addresses to send a message to? In the To, Cc and Bcc field you can directly enter any type of supported device. When entering phone or E- mail destinations nothing needs to be added to them. But when entering Fax, or SMS numbers as a destination, you need to enter the device type in brackets immediately after the device number. For example: (SMS); (Fax) In case you forgot to add the device type next to a number the system will attempt to send the message as if it is intended to reach a telephone. Since these numbers are not valid as phone numbers the message will fail. Note How do I send a message to my address book contacts? The Compose tab is designed to help you enter contacts devices directly from your address book. Click the To: link to open your address book or you can simply start typing the name of your contact. The address book page will open up on top of the Compose page. You can choose any device you wish from the address book as described in the Address book section (see How do I send a message to a contact in my address book? ) Devices chosen from the address book will be automatically entered to the To field and not to the Cc and Bcc fields. You can copy paste the To field content to the Cc and Bcc fields and the message will be sent to those devices as Cc or Bcc. Note - Page 19 of 89 Sprint Messaging Gateway Web Interface -

20 How do I record a message in my own voice? To record a message in your own voice to accompany your text message use the Plug in recorder: Use Record button to start the recording Use the Stop Use the Play Use the Clear button to stop the recording button to listen to the recording you just made button to erase the recording you made and record a new one Note The recorder allows you to record a message up to 30 seconds in length. How do I send my message? When you are ready to send the message, you can either send the message now, this option is the default option, or schedule the date and time for the message to be sent later. Choose when you want the message to be sent from the Date field and Time drop down menu then click on the tab: button. After the message is sent the following message will appear above the Compose Note When you send a message to a voice destination the service s text to speech mechanism converts the written text into speech and the recipient can listen to the message. - Page 20 of 89 Sprint Messaging Gateway Web Interface -

21 The Address Book How do I access my Address book? You can access your address book either by clicking the Address book category in the navigation bar or by clicking the To: link in the Message header section in the Compose tab. Note By default, your personal information appears in the address book as the first contact What do I see when I open my address book? When entering the address book the default view will be the All tab in which all contacts and groups are displayed. If you want to look for a specific contact enter the name in the Search field or click the letter tab in which his first or last name begins with (Click Last or First in the name header to suite your needs). - Page 21 of 89 Sprint Messaging Gateway Web Interface -

22 How do I send a message to a contact in my address book? There are two methods for this. The first is through the Compose tab: Compose Address book Click on the Compose sub category in the navigation bar. The compose tab will open up. 1. Click on the To: link 2. The address book opens up in a separate window To send the message to all the contact s devices, click the check box to the left of the contact s name: All devices belonging to this contact will be selected, and the chasing feature will be activated as well: What is a chasing message? When sending a message that you wish to ensure will reach the recipient, you can send it as a chasing message. The system will send the message to all the recipient s devices using the chasing sequence you define for this purpose in the Options tab To choose one or several device, click the desired device icon in the Device section. 3. When done selecting your contacts for this message click the button. All the selected contacts and the devices you chose for them will appear in the message s To field. Note You can copy/cut & paste the recipients devices from the To field to the Cc and Bcc fields. - Page 22 of 89 Sprint Messaging Gateway Web Interface -

23 The second method for sending a message to your contacts starts with the address book: Address book Compose 1. Click the Address book category in the navigation bar. The address book tab opens up. 2. Choose the contacts devices as described in the previous section. Click on the button which becomes active. A Compose tab appears with the chosen contacts already in the To field. Note You can copy/cut & paste the recipients devices from the To field to the Cc and Bcc fields. How do I add a new contact? You can add a new contact to your address book either by clicking the New contact sub category in the navigation bar Or by clicking the button in the address book. Both options will open the New contact tab: - Page 23 of 89 Sprint Messaging Gateway Web Interface -

24 First and last name of your contact is required information. Without entering at least one of them, the system is not able to register the contact. In the Additional information section you can enter the information you wish to store about the contact. To save the information click the button. After clicking the Add button the new contact appears in your address book. If your contact has a mobile phone an SMS device will be added automatically. Note How do I update a contact in my address book? To update a contact in your address book click the contact s name: The update contact tab will open up: - Page 24 of 89 Sprint Messaging Gateway Web Interface -

25 You can change the information in any of the fields. When done, click the button. Index: When entering a new contact the system automatically allocates this contact an index number: If the number is 5, this contact will be heard fifth when composing a message from a compose line while using the address book. From the Update contact tab you can change the Index number allocated to a contact so you can place this contact in whatever position you wish in your address book: - Page 25 of 89 Sprint Messaging Gateway Web Interface -

26 If you change a contact s index number to an index number belonging to another contact, the two contacts will swap index numbers. For example: William Shakespeare s index number is 1 and Miss Piggy s index number is 4. By changing Piggy s index number to 1 you automatically change Shakespeare s index number to 4. Note How do I add a new group? You can add a new group to your address book either by clicking the New group sub category in the navigation bar Or by clicking the button in the address book. Both options will open the New group tab: - Page 26 of 89 Sprint Messaging Gateway Web Interface -

27 All the contacts in your address book are displayed. 1. Fill in the group name in the Group Name field 2. Click the All check box if you want all the contact s devices to be included in the group. 3. Click the specific devices you want to include in the contact s group entry if you don t want all of them. 4. Repeat the above actions for all the contacts and devices you wish to include in the group 5. To save the group, click on the button. 6. The Address book tab will appear, showing the new group. 7. Contacts have a yellow icon next to them while groups have a blue icon. - Page 27 of 89 Sprint Messaging Gateway Web Interface -

28 A contact can be registered in a group as well as a single address book entry. Both entries need not be identical. Thus you can, for example, create a group for sending only SMS s while the group s contacts appear also in the address book with all their devices. Note How do I send a message to a group in my address book? 1. Open a compose tab 2. Click the add destination button 3. The address book opens up 4. Click the check box next to the group you wish to send the message to: 5. Click the Add button 6. The group appears in the To field: Note The group will be automatically sent in a chasing manner, meaning if a contact has more then one device as part of the group, the message will be sent to his devices in the manner set in the Options page (see chasing section on page 47). If you wish to cancel the chasing option, click the chasing icon to disable it. - Page 28 of 89 Sprint Messaging Gateway Web Interface -

29 What do I see when I view a group in my address book? To view all entries in a group you created and edit the group, click on the group s name: The group will open in View mode and only contacts that actually belong to the group will be displayed. To update the group the user needs to press the Edit option. The update group tab opens up: - Page 29 of 89 Sprint Messaging Gateway Web Interface -

30 All entries in the address book will be seen. The device buttons of contacts belonging to the group will be pressed. In the above example Donald Duck, Miss Piggy and William Shakespeare belong to the Friends group. The address book is designed this way in order to help you add new contacts to a group easily: How do I add a contact to a group? Click the All checkbox in the contact s row or the specific devices you wish to include in this group. To save your changes click the How do I import my Outlook contacts? button. To populate your address book more easily you can import all your outlook contacts in an easy and fast way: Click on the Import contacts sub category in the navigation bar: The Import contacts tab opens up: - Page 30 of 89 Sprint Messaging Gateway Web Interface -

31 Format: at the moment, the only format currently supported by the system is the Generic CSV for importing Outlook and Outlook express contacts. This format appears as the default. In order to import your outlook contacts you need to create a CSV file containing your Outlook/Outlook express contacts. How do I create a CSV file? From the File option in your Outlook menu choose the Import and export option. The Export and Import Wizard opens up: 1. Click on Export to a file then click the Next button 2. Click on Comma Separated Values (Windows) then click the Next button - Page 31 of 89 Sprint Messaging Gateway Web Interface -

32 3. Click on the Contacts folder then click the Next button 3. Click the Browse button to select the place in which to save the file you are about to create 4. A browse window opens up. Choose a name for your file and the location. When done click the o.k. button. - Page 32 of 89 Sprint Messaging Gateway Web Interface -

33 5. The location and name you chose for the file will appear in the location field. To proceed click the Next button. 6. Click the Finish button. - Page 33 of 89 Sprint Messaging Gateway Web Interface -

34 This action concludes the process of creating a CSV file and you can return to the Import contacts section in the system. 7. Click the Browse button and select the CSV file you just created. 8. Select the default Language from the drop down menu - our system supports importing CSV files in several languages. 9. To complete the process click on the Import button. The following message is displayed: Total number of imported contacts When you import your contacts a second time the system will again import all contacts you already imported the first time along with the new ones (you will have all the contacts twice) the system doesn t synchronize between old and new CSV files. Note - Page 34 of 89 Sprint Messaging Gateway Web Interface -

35 Note When you import a contact with more than one entry for each device (two work phones, 3 etc.) only the one entry of each device will appear in your address book after importing your contacts. - Page 35 of 89 Sprint Messaging Gateway Web Interface -

36 Folder Management How do I access my Inbox folder? All replies to messages you sent through the system will appear in your inbox folder. In this folder you can read messages you receive and move messages to different folders. To access your inbox, click on the Inbox sub category in the navigation bar. The Inbox tab will open up: How do I arrange messages in my Inbox folder? 1. Clicking the From header arranges your messages alphabetically according to the sender s name. 2. Clicking the Subject header arranges your messages alphabetically according to subject. 3. Clicking the Size header arranges your messages according to size. 4. Clicking the Received header arranges your messages according to the date the message was received on. 5. Clicking the column marked by an attachment sign arranges your messages according to attachments. 6. The column marked by an envelope indicates the type of message: Reply to interactive question, voice recording included, , SMS, Poller ( notification) and Administrator messages. Note Clicking a header a second time will change the order in which the information is displayed from ascending to descending and vice versa. - Page 36 of 89 Sprint Messaging Gateway Web Interface -

37 How do I read a message in my Inbox? 1. To read a message, click on the message s subject: An Inbox message tab will open up containing the message content. How do I move to other messages in my Inbox? Clicking and buttons enables you to move to previous and next messages in your Inbox. How do I send a reply to a message in my Inbox? Clicking the button (after having opened the message to reply to) opens a Compose tab containing the sender s device as the message destination in the To field and the replied message s subject: From this stage you can proceed as described in the Compose a message section Note When replying to a message, the original message will not be included. - Page 37 of 89 Sprint Messaging Gateway Web Interface -

38 How do I forward a message? Clicking the button opens a compose tab containing the forwarded message subject and the original message included as an attachment (you cannot see the original message at this point): From this stage you can proceed as was described in the Compose a message section How do I move a message from my Inbox to another folder? You can move items from the Inbox folder back to any folder (except the sent items folder) you wish using the Move to: drop down menu. Select the folder you want to move the message to after having opened the message or click the checkbox next to the message you wish to delete, and then click the How do I delete a message? Click the button. button after having opened the message or click the checkbox next to the message you wish to delete, and then click the (Clicking the upper checkbox or the the link unselects all messages). button. link selects all messages. Clicking the upper checkbox again or The message will be moved to the Trash folder and the following message will appear: - Page 38 of 89 Sprint Messaging Gateway Web Interface -

39 How do I empty my Inbox? Click the button to empty all messages in your Inbox at once. The messages will be moved to the Trash folder and the following message will appear: How do I access my Outbox folder? All the messages you send are transferred to your Outbox folder and stay there until they are ready to be sent. E.g. a message scheduled to be sent in an hour, will stay in the Outbox for an hour until it is transferred to the Sent Items folder. To access your Outbox folder, click on the Outbox sub category in the navigation bar. The Outbox tab will open up: In the Outbox folder you can read messages you sent or delete message you don t wish to be sent. How do I arrange messages in my Outbox folder? 1. Clicking the To header arranges your messages alphabetically according to the recipient s name. 2. Clicking the Subject header arranges your messages alphabetically according to subject. 3. Clicking Size header arranges your messages according to size. 4. Clicking the Sent header arranges your messages according to the date and time of sending. 5. Clicking the column marked by an attachment sign arranges your messages according to attachments. The column marked by an envelope indicates the device type to which the message was sent: Interactive question, voice recording included or text messages. How do I read a message in my Outbox folder? - Page 39 of 89 Sprint Messaging Gateway Web Interface -

40 To read a message, click on the message s subject How do I forward a message? Clicking the button opens a compose tab containing the forwarded message subject and the original message included as an attachment (you cannot see the original message at this point): From this stage you can proceed as was described in the Compose a Message section. How do I delete a message? Click the button after having opened the message or click the checkbox next to the message you wish to delete, and then click the button. (Clicking the upper checkbox or the link selects all messages. Clicking the upper checkbox again or the link unselects all messages). The message will be moved to the Trash folder and the following message will appear: How do I empty my Outbox? Click the button to empty all messages in your Inbox at once. The messages will be moved to the Trash folder and the following message will appear: Note Messages deleted from the Outbox will not be transferred to the Sent items folder and therefore will not be sent at all! - Page 40 of 89 Sprint Messaging Gateway Web Interface -

41 How do I access my Sent items folder? All the messages you send appear in your Sent items folder. To access your Sent items folder, click on the Sent Items sub category in the navigation bar. The Sent items tab opens up: In the Sent items folder you can read messages you sent, move messages to different folders and track the message delivery status. How do I arrange messages in my sent items folder? 1. Clicking the To header arranges your messages alphabetically according to the recipient s name. 2. Clicking the Subject header arranges your messages alphabetically according to subject. 3. Clicking Size header arranges your messages according to size. 4. Clicking the Sent header arranges your messages according to the date of sending. 5. Clicking the column marked by an attachment sign arranges your messages according to attachments. The column marked by an envelope indicates the device type to which the message was sent: Interactive question, voice recording included or text messages. - Page 41 of 89 Sprint Messaging Gateway Web Interface -

42 How do I read a message in my sent items folder? To read a message, you can either click on the message s subject as described below: Or click the button while in the Message Status tab. How do I track a message s delivery status? To track the delivery status of a message you sent you can either click on the status icon next to the message: The Message Status tab opens up: Under each device the message was sent will show an icon indicating the delivery status at that moment: message). message). : The message is waiting to be sent at a later hour (E.g. Devices in high stages in a chasing : The message was successfully delivered to this device (the recipient acknowledged the : The message failed to reach the recipient (E.g. the recipient hung up before acknowledging the message, there was no answer, wrong number etc). : The message is in progress - Page 42 of 89 Sprint Messaging Gateway Web Interface -

43 : The message reached the designated device but was not acknowledged by the recipient (E.g. a telephone message reached an answering machine, an message arrived to the recipient s mail account, but the recipient didn t enter the link etc.). : Message delivery is canceled by the system message will not be sent to the canceled devices. This status is relevant for chasing messages - after the message was successfully delivered to a recipient s device and escalation stops, other recipient s, or messages the system can t send after trying for a long time (E.g. a user sent a message to an address book contact, but before message was sent, the user erased that contact from the address book). When you see that the message has been acknowledged, you can be sure the recipient heard or read the message! Note A message being acknowledged by the recipient means one of the following: The recipient received the message to a telephone (mobile or land line) and pressed 1 to listen to it. The recipient definitively received the SMS message to his handset. The recipient entered the URL (by pressing the link) in an message. Fax messages can t get the Delivered status. How do I move to other messages in my Sent Items folder? Clicking and buttons enables you to move to previous and next messages in your Sent Items. - Page 43 of 89 Sprint Messaging Gateway Web Interface -

44 How do I forward a message? Clicking the button opens a compose tab containing the forwarded message subject and the original message included as an attachment (you cannot see the original message at this point): From this stage you can proceed as was described in the Compose a Message section. How do I move a message from my Sent Items folder to another folder? You can move items from the Inbox folder back to any folder (except the sent items folder) you wish using the Move to: drop down menu. Select the folder you want to move the message to after having opened the message or click the checkbox next to the message you wish to delete, and then click the How do I delete a message? Click the button. button after having opened the message or click the checkbox next to the message you wish to delete, and then click the (Clicking the upper checkbox or the the link unselects all messages). button. link selects all messages. Clicking the upper checkbox again or The message will be moved to the Trash folder and the following message will appear: How do I empty my Sent Items? Click the button to empty all messages in your Sent Items at once. The messages will be moved to the Trash folder and the following message will appear: Note Messages deleted from the Sent Items folder will be sent to the recipient regularly! - Page 44 of 89 Sprint Messaging Gateway Web Interface -

45 How do I access my Trash folder? To access your Trash folder click the Folders category in the navigation bar. The Folders tab opens up. Click the Trash link and the Trash tab opens up: How do I arrange messages in my Trash folder? 1. Clicking the From header arranges your messages alphabetically according to the sender s name. 2. Clicking the Subject header arranges your messages alphabetically according to subject. 3. Clicking the Size header arranges your messages according to size. 4. Clicking the Received header arranges your messages according to the date the message was received on. - Page 45 of 89 Sprint Messaging Gateway Web Interface -

46 5. Clicking the column marked by an attachment sign arranges your messages according to attachments. 6. The column marked by an envelope indicates the type of message: Reply to interactive question, voice recording included, , SMS, Poller and Administrator messages. Note Clicking a header a second time will change the order in which the information is displayed from ascending to descending and vice versa. How do I read a message in my Trash folder? To read a message, click on the message s subject: A message tab will open up containing the message content. How do I move to other messages in my Trash? Clicking and buttons enables you to move to previous and next messages in your Trash. How do I send a reply to a message in my Trash? Clicking the button (after having opened the message to reply to) opens a Compose tab containing the sender s device as the message destination and the replied message s subject : - Page 46 of 89 Sprint Messaging Gateway Web Interface -

47 From this stage you can proceed as described in the Compose a message section. How do I forward a message? Clicking the button opens a compose tab containing the forwarded message subject and the original message included as an attachment (you cannot see the original message at this point): From this stage you can proceed as was described in the Compose a Message section. How do I move a message from my Trash folder to another folder? You can move items from the Inbox folder back to any folder (except the sent items folder) you wish using the Move to: drop down menu. Select the folder you want to move the message to after having opened the message or click the checkbox next to the message you wish to delete, and then click the button. How do I delete a message? Click the button after having opened the message or click the checkbox next to the message you wish to delete, and then click the (Clicking the upper checkbox or the the link unselects all messages). button. link selects all messages. Clicking the upper checkbox again or This is a permanent delete, as opposed to deleting from other folders which moves the message to the trash folder - Page 47 of 89 Sprint Messaging Gateway Web Interface -

48 How do I empty my Sent Items? To empty all your Trash messages at once you can either click the button inside the Trash folder, click the Empty link in the Folders tab, or click the Empty link in the Welcome Page. The following message will appear: This is a permanent delete, as opposed to deleting from other folders which moves the message to the trash folder Note To keep your message storage quota free make sure you delete your Trash folder often. Messages How accumulated do I create in this a new folder folder? limit your quota even if it s only trash Click on the Folders category in the navigation bar: The Folders tab opens up showing all the default folders (Inbox, sent item and trash) and their contents: - Page 48 of 89 Sprint Messaging Gateway Web Interface -

49 To create a new folder, click the button. A folder manipulation screen opens up: In the New folder Name field type the name of the new folder you want to create and click the button. The Folders tab re-opens, showing the newly created folder. - Page 49 of 89 Sprint Messaging Gateway Web Interface -

50 How do I delete a folder? Click the check box next to the folder you wish to delete. The button will become active Click the delete button. The folder is deleted and the following message is displayed: - Page 50 of 89 Sprint Messaging Gateway Web Interface -

51 You can delete a folder only if it is empty. First delete all the folder s content and only then follow the delete procedure. Note How do I rename a folder? Click in the check box next to the folder you wish to rename. The button will become active. Click the the new name. button. A Folder manipulation screen appears. In the Rename Folder Name field type in - Page 51 of 89 Sprint Messaging Gateway Web Interface -

52 Click the button. The folder tab appears showing the old folder with its new name. The following message is displayed: Folder names must be unique no two folders can have the same name!! Note Note You can manipulate (rename, delete) only the folders you create on your own and not the system s folders - Inbox, Outbox, Sent Items & Trash. As soon as you create a new folder you can move messages from any folder to this folder by using the Move to drop down menu of each folder. You will not see the folders you create in the navigation bar. You can only access them by clicking the Folders category in the navigation bar. - Page 52 of 89 Sprint Messaging Gateway Web Interface -

53 Options: Click the Options sub category in the navigation bar to open the Options tab: Options User Profile Click the User profile sub category in the navigation bar. - Page 53 of 89 Sprint Messaging Gateway Web Interface -

54 The User profile tab opens up: Required fields - Part 1: Pin#: is the number the system identifies you by. This number is entered automatically in this tab by the system. The Pin # is required to identify you when accessing the system via a compose line. Required fields - Part 2: Enter your personal details to those fields. Optional fields: - Page 54 of 89 Sprint Messaging Gateway Web Interface -

55 Options Preferences Can I have replies to my messages sent to my mobile, etc? All replies you receive to your sent messages are stored in your Inbox. If you wish to receive these replies to a different device (one, several or all of them) as well, go to the General sub tab. In the fields under click the check box next to each device you want to receive replies to. Note Except for Mobile phone and Mobile phone using SMS you can change the device details to something different then what you specified in your user profile. - Page 55 of 89 Sprint Messaging Gateway Web Interface -

56 How do I set chasing options? What is a chasing message? When sending a message that you wish to ensure will reach the recipient, you can send it as a chasing message. The system will send the message to all the recipient s devices using the chasing sequence you define for this purpose in the following section. To set chasing options click the General sub tab in the Options tab and go to the following section: Choose the stage of chasing for each device (ranging from always to stage 9 which is the lowest) then click the button. For example: You would like to send an urgent message to a recipient with a mobile phone, , SMS, and fax. You know you are most likely to reach him on his mobile and if not, than he is most likely reached via his , and if that fails he might be reached via all the other devices although with a much smaller likelihood, therefore you may set the following chasing rules: Mobile: Always SMS: Always Always Home: Stage 2 Business: Stage 3 Fax: stage 4 The system will send the message to the recipients mobile, SMS and simultaneously, if the user doesn t acknowledge the message in those devices, the system continues to send the message to his home and business phones and finally to his fax. You can track the chasing message s status through the Sent items folder. If the message reaches the recipient before it was sent to devices in a higher dispatch rule, those devices will be canceled (get the status in the Status Page) and message won t be sent to them. Choosing the Always rule for a device in a chasing message means the message is sent to this device at the same time as it is sent to the device with the next highest dispatch rule. Note - Page 56 of 89 Sprint Messaging Gateway Web Interface -

57 How do I send a chasing message? 1. Open a Compose tab. 2. Click the Add destination button to open the address book. 3. When you send a chasing message to all the recipient s devices, click the checkbox next to the contact you send a chasing message to. The chasing button along with all the devices is pressed. 4. Click the Add button. The chased recipient appears in the To field with all it s devices in brackets: - Page 57 of 89 Sprint Messaging Gateway Web Interface -

58 If you want to send a chasing message to part of the recipient s devices you can either click the chasing button and the devices you wish to chase: Or click the checkbox next to the contact you send a chasing message to. The chasing button along with all the devices is pressed. Press the devices you don t wish to send the message to in order to disable them. The system only chases the message through one round of devices. Failing to reach the recipient does not result in repeating the chasing sequence again. Note The chasing preferences you define apply to ALL chasing messages you send. You can change these preferences for any message you wish but if you don t change them back these chasing rules will apply to all chasing messages you send. Note - Page 58 of 89 Sprint Messaging Gateway Web Interface -

59 Options Phone Can all my phone messages start with a personal voice prefix? Click on the Phone sub tab in the Options tab: Click the checkbox as shown above to activate the voice prefix option. Click the Update button. The voice prefix you set (see steps described below) will now be played when sending a message to a phone. Click on the Set Voice Prefix icon. The following window opens: You can either record a voice prefix that precedes your message, or select a pre recorded voice file as your voice prefix (or music if you like!). To make this choice click the radio button next to the option that suits you best. Recording your prefix: The plug-in recorder works the same way as in the compose section. After recording your voice prefix click the button to save your prefix Please listen to the prefix you recorded before saving it and make sure the volume it was recorded in is high enough. Send yourself a message and listen to how it sounds. Note - Page 59 of 89 Sprint Messaging Gateway Web Interface -

60 How do I set a voice file attachment as my prefix? 1. Click the checkbox next to the attachment option. 2. Click the Browse button 3. A file window opens up: Select the voice file you wish to attach and click the Open button. The path to the file you chose is shown in the Attach field. To save this voice file as your prefix, click the button. The only voice files you can choose, as your voice prefix are WAV files. The system does not admit any other file type. Note - Page 60 of 89 Sprint Messaging Gateway Web Interface -

61 How can I design my own Fax cover page? Click the Fax sub tab in the Options tab: Here you can choose the information that you want to appear on the cover sheet of Fax messages you send: In the first 3 fields you can enter free text to suit your purpose. Make sure to click the corresponding checkboxes in order for this text to appear on the fax cover page (see arrows). Use the rest of the checkboxes to choose the kind of extra information you wish to add to the cover sheet: Your devices ( , business number etc) are extracted from the information you entered in your user profile. When done, click the button. To make sure you get the best results, send yourself a fax to see how your choice appears on paper. Can I define my default startup page when logging in to the system? Click the Web sub tab in the Options tab: - Page 61 of 89 Sprint Messaging Gateway Web Interface -

62 Choose the page you wish to be directed to upon logging to the system from the drop down menu. To save your choice click the button Can I choose how many rows are displayed in my folders? You can choose the number of rows to be displayed in all your folders and your address book. Click the Web sub tab in the Options tab: - Page 62 of 89 Sprint Messaging Gateway Web Interface -

63 Choose the number of rows from the drop down menu. To save your choices click the button. Options View Usage Can I see how many messages I ve sent? Click View Usage in the Options menu: Your usage for the last month will be displayed both as individual messages in the top table and in summary in the bottom table. You can view your usage for other date ranges by selecting different From and To dates and clicking the View Usage icon. Options External - Page 63 of 89 Sprint Messaging Gateway Web Interface -

64 How do I get my s from an existing external account to my SMS and Inbox? You can retrieve s from external accounts to your Sprint EMG Inbox and to your SMS. Click the Mail Accounts sub category in the navigation bar. The Mail Accounts tab opens up: - Page 64 of 89 Sprint Messaging Gateway Web Interface -

65 You can retrieve messages from up to 3 external accounts. Follow the steps below for each of the mail accounts you wish to retrieve messages from: - Page 65 of 89 Sprint Messaging Gateway Web Interface -

66 1. Choose your mail server type - POP3 or IMAP - from the mail server type drop down list. 2. Specify your mail server s details in the Mail server field (Call your ISP for assistance with these details if you don t want to do the following on your own): How do I get the POP3 Mail Server and POP3 Name? Select most common providers from Provider dropdown menu: - Page 66 of 89 Sprint Messaging Gateway Web Interface -

67 For Outlook Express: a) In "Tools" menu, choose "Accounts". b) Double click on your account provider address. - Page 67 of 89 Sprint Messaging Gateway Web Interface -

68 c) Choose the "Servers" tab: Copy the "Incoming mail (POP3)" into the Mail Server field in the system Copy the "Account name" into the Account name field in the system Copy The Password into the Password field in the system. If you don t remember your password, contact you ISP. - Page 68 of 89 Sprint Messaging Gateway Web Interface -

69 For Outlook: a) In "Tools" menu, choose "Services": b) Double click on your account provider address. c) Choose the "Servers" tab: Copy the "Incoming mail (POP3)" into the Mail Server field in the Sprint EMG field Copy the "Account name" into the Account name field in the Sprint EMG field Copy The Password into the Password field in the system If you don t remember your password, contact you ISP. When done entering all the required details hit to save these changes. 3. When done entering your Mail account details, follow the following steps: a) In order to activate retrieval option from external mail accounts to your Sprint EMG Inbox: - Page 69 of 89 Sprint Messaging Gateway Web Interface -

70 a) In order to get SMS notification for new retrieved s activate the account and click the checkbox. By clicking this checkbox, messages will be retrieved both to your Sprint EMG Inbox and your SMS without attachments. b) In order to retrieve full messages from external mail accounts click the checkbox under More Options. By clicking this checkbox, messages will be retrieved either to your Inbox alone, or to your Inbox and SMS (depending on your personal choice) with all attachments. c) In order to get SMS notification containing the Subject only for new retrieved s click the under More Options. 4. To finish, click the button in this tab. - Page 70 of 89 Sprint Messaging Gateway Web Interface -

71 You can fill-in 3 different mail accounts details, each retrieves the messages to different locations (Inbox or Inbox & SMS) and different parts of the messages (only messages headers or full messages with attachments. Note Note Messages retrieved to the SMS can be listened to by using the SMS callback option. - Page 71 of 89 Sprint Messaging Gateway Web Interface -

72 Options Download Can I send messages from my Microsoft Outlook and Internet Browser? Click Download in the Options menu: Download the Web SMS Toolbar & SMS Outlook Mail Plug-in Send SMS, voice, fax from your and browser Send SMS from Outlook, Outlook Express, Internet Explorer and Firefox Select the version of the Plug-in and click Download to save the installation file to your desktop. After download Double-click on the installation file and follow the online instructions to install and use the Plug-in. Options Forwarding & Filtering How do I create a Filtering/Forwarding Rule Click the Forwarding & Filtering sub category in the navigation bar: The Forwarding & Filtering tab opens up: - Page 72 of 89 Sprint Messaging Gateway Web Interface -

73 A rule is a series of steps that allow you to filter your incoming messages, filter based on user selected criteria, and then have those messages forwarded to a device of your choice (mobile, home, business, , etc.) To create a new Forwarding and Filtering rule, click on New Rule. The New Forward/Filter Rule page opens: To create a new Forwarding & Filtering Rule, follow the following steps: 1. Enter a new Rule Name 2. Select the account to forward messages from. This can be your inbox, or any of your 3 External accounts. Your External accounts must be setup correctly to forwad and filter on External messages. 3. Enter your filtering criteria in the Condition Fields. You can filter on the From, To/CC, or Subject fields. 4. Select one of the options for forwarding your filtered messages. a. Forward to a device (cell, home, , fax, etc.) b. Move message to a folder c. Auto reply message - Page 73 of 89 Sprint Messaging Gateway Web Interface -

74 Once you have entered the appropriate criteria, click the ADD button to create the rule. Your new rule will be created and listed on the Forwarding & Filtering page. Edit Rule Delete Rule Manage Rule - Page 74 of 89 Sprint Messaging Gateway Web Interface -

75 Options - Blocking How can I block my devices from receiving messages? Click the Blocking sub category in the navigation bar: The Blocking tab opens up: In this tab you can block any device you registered in your user profile section from receiving messages. To block a device, click the checkbox next to it. When done, click the button. Only messages originating from the system are blocked. Messages sent to you by someone not using the system will reach you without delay. Note You can also choose not to receive replies between certain hours. You can do this by choosing the start and end time for blocking replies from the drop down menus. No replies will be between the specified hours. These replies are gathered in your Inbox and will be sent to the device you chose to receive replies to the moment the blocking period is over. Note Only replies to telephone devices will not arrive between the set hours. Other (not noisy) devices will receive replies at all hours. - Page 75 of 89 Sprint Messaging Gateway Web Interface -

76 Telephony Access How can I send a message using a telephone? By dialing to a specific phone number you can gain access to the system and compose messages. The messages you compose can be voice messages, numeric pages, streaming SMS and SMS with text selected from a list and you are able to send messages either to any of your address book contacts (to all their devices!) or to other phone numbers. How do I compose a message, using the a telephone, to someone not in my address book? 1. Dial the number as was allocated to you. 2. The system asks you to enter your username followed by your password. Your user name will be the Pin # in your User profile as is shown below Note 3. Once identified, the system greats you by your name and inform you it is retrieving your contacts (as you entered in your address book) 4. The system asks you to record a message and press 1 when done 5. The system asks you to enter a phone number to which the message will be sent Note 6. For help with entering the number you wish this message to reach press 0 followed by the * key then, press 1. The system will guide you step by step with your number. 7. The system repeats the number you have entered 8. Select an option from the voice menu: 9. Press 1 to send the message the system will inform you that the message has been sent Press 2 to enter an additional number/destination repeat stage 5 for a new number Press 3 to re-enter the number you just entered repeat stage 5 for the number you have just entered. - Page 76 of 89 Sprint Messaging Gateway Web Interface -

77 Press 4 to schedule the message enter a number between 1 and 24 followed by the * key. The system will inform you for how many hours in advance the message is scheduled. Press the # key to cancel the message After scheduling a message, the system returns you to the above menu. If you scheduled a message DON T press 1 to send the message when returning to the menu. If you don t wish to change or add destinations or change the scheduled hour, just hang up the phone. Note How do I compose, using a telephone, a message to someone in my address book? 1. Repeat stages 1-4 from the previous section. 2. The system asks you to enter a phone number to which the message will be sent or choose a contact by pressing 0 followed by the * key, then pressing 2 for your contact list 3. The system reads out your contact s name (in alphabetical order according to last name) and attach a number to them: 1 George Bush, 2 Uncle Sam, 3 William Shakespeare To select a contact press its respective number followed by the * key. 4. The system reads out a list of all the contact s devices. Press the number belonging to the device you wish to send the message to. To select all the contact s devices press Select an option from the voice menu: Press 1 to send the message the system will inform you that the message has been sent Press 2 to enter an additional number/destination You repeat stage 2-4 for a new destination Press 3 to re-enter the number you just entered You repeat stage 2-4 for the destination you have just entered. Press 4 to schedule the message enter a number between 1 and 24 followed by the * key. The system informs you for how many hours in advance the message is scheduled. Using you address book while composing via a telephone enables you to send messages to all your contacts devices - except fax!! When not using your address book you will be able to send messages only to telephone numbers. Messages sent to will have a voice attachment containing your message. Note The subject in all messages sent via the telephone is Recorded voice message. How do I send a Streaming SMS? 1. As soon as you have entered the PIN and Password, the system will recognize you and you will be able to immediately send Streaming SMS. a. In order to send the streaming SMS in the beginning of the IVR you should enter 00<10digits destination number><additionaldigits>* i. e.g * will send Call: to How do I send a Predefined Message as an SMS? 1. To send Predefined Messages an additional IVR prompt has been added to the current EMG IVR: a. To the Message Center Press 3 b. Follow the prompts to address, send numeric page or select predefined text, add callback number and whether the message is urgent. Then Send c. Message will be sent d. If Urgent is selected the text will be URGENT:<message><Callback Number> e. If Normal Priority is selected the text will be CALL:<message><Callback Number> - Page 77 of 89 Sprint Messaging Gateway Web Interface -

78 EMG Mobile Urgent Alerts Service This service is compatible with select Sprint devices, including the Kyocera Dura series devices. The service consists of a software client on the phone, as well as features within the EMG. With the EMG Mobile Urgent Alerts Service: Field personnel can easily request emergency assistance from the device The device will send phone s phone number, Push to Talk number and Location information to the EMG. The EMG will send a predefined message to a predefined list of recipients. How do I set up a number to use the Mobile Urgent Alerts Service? Sprint EMG users with Mobile Urgent Alerts will have an additional Menu item Mobile Urgent Alerts Devices in their user account to set up: Mobile Urgent Alerts Numbers Assign them to Distribution Lists or Contacts in the EMG Address Book Set an SMS Template for Mobile Urgent Alerts Messages View Mobile Urgent Alerts activation status of handset Click Add to assign a new mobile number for the service: - Page 78 of 89 Sprint Messaging Gateway Web Interface -

79 Enter the mobile number and click on the Distribution field: This opens a window of the current entries in your Address Book. To select an entry click the box in the Index column and then click Select Distribution. This will assign the selected distribution list to the mobile number. For an Mobile Urgent Alerts event messages for this mobile number will be sent to this distribution once the mobile is activated. If you wish to create a new distribution in the Address Book you can do so from the Address Book menu or click the Manage Distributions icon to open the Address Book. - Page 79 of 89 Sprint Messaging Gateway Web Interface -

80 After you are finished creating new contacts or groups click the Finish icon. This will take you to the screen where you can select the Distribution to assign it to the mobile number. You can also assign distributions, Update, Delete Device(s) or Cancel MUA Event(s) to multiple numbers at the same time by selecting the check box in the Mobile Phone column before each mobile number and selecting the task from the drop down menu. Follow the online prompts to perform the tasks. If you selected to Set Distribution this opens a window of the current entries in your Address Book. To select an entry click the box in the Index column and then click Select Distribution. This will assign the selected distribution list to all the mobile numbers you selected. The mobile phone user must follow the instruction in the mobile phone app to activate the service for the phone. How do I set up the template for Mobile Urgent Alerts Service messages? You can set a separate template for Mobile Urgent Alerts messages This template is different from normal EMG messages Messages sent for Mobile Urgent Alerts event will contain the information of the template, e.g. Push to Talk number, Location, Time, Mobile Number, Company Name, Free Text Template content, labels and position can be customized by user - Page 80 of 89 Sprint Messaging Gateway Web Interface -

81 Click the Set Template icon to open the template set up screen You can add fields using the Add Field dropdown menu - Page 81 of 89 Sprint Messaging Gateway Web Interface -

82 You can change the placement of the field in the template with the Up and Down arrows before the Field column. You can add a text label before each field by adding / editing the text in the Text field. When done click the Set icon to activate the template for all Mobile Urgent Alerts messages. How do I import mobile numbers and distributions in bulk for Mobile Urgent Alerts Service messages? You can import multiple mobile numbers at once and assign them to existing Distributions in the Address Book via Excel spreadsheet. From the Mobile Urgent Alerts screen click the Import icon to open the Import screen. - Page 82 of 89 Sprint Messaging Gateway Web Interface -

83 Select the Excel file of Mobile Numbers, First Name, Last Name and Contact Index numbers. The Contact Index numbers are those used in the EMG address book. Click the Import icon to add the Mobile Phones, Names and assigned Distributions to the Mobile Urgent Alerts devices screen. Sprint Enterprise Messenger - Secure Service This service allows users to send secure SMS to mobile phones activated with the Sprint Enterprise Messenger Secure client. When the user account is set up with this service SMS can only be sent to these phones with the secure client. The secure mobile client is available for a recurring monthly fee. The service consists of a software client on the phone, as well as features within the EMG. With the EMG Secure Service users can send SMS containing information that can t be shared with others. Medical personnel can receive SMS with content that is personal in nature The authorized secure destinations can be activated within the Sprint Secure web portal or by the Sprint EMG company administrator. SMS sent to these destinations will be encrypted on the destination handset and only accessible by the recipient by entering PIN Code in the Sprint Enterprise Messenger Secure client. This service also supports READ reports so the message sender can see if the message was opened on the handset of the recipient. The status will be displayed as The Sprint Secure user menu will contain an extra link to Manage Secure Clients. This will allow you add, find and manage Secure Android clients for receiving your messages. How do I work with the Sprint Enterprise Messenger Secure account? Click on the Manage Secure Clients link to access the different function submenu: - Page 83 of 89 Sprint Messaging Gateway Web Interface -

84 Click on Security settings. This allows you to set the Time to Live settings for the messages you send. Your messages will automatically be deleted from the recipient s phone based on the time you set. When you add new Secure client recipients for your account the Time to Live setting will automatically be assigned for the recipient. You can automatically change these settings by choosing the value in the dropdown menus and clicking Update. You may have some users that have the default Time to Live settings and others where you have individually set a different value. By checking Force All prior to Update you will change the Time to Live value for all of your Secure client users to the new value. If you don t check Force All then you will only update those Secure clients that are using your default value. How do find the Secure clients that I can manage and send secure messages? Click on Find Secure Clients This allows you to find and manage individual Secure clients linked to your user account. You search results will be displayed based on the values you entered in the different Find Users fields. - Page 84 of 89 Sprint Messaging Gateway Web Interface -

85 From this screen you can check the account status of the different Secure clients, identify the different clients and see the activation status of the Secure client on the destination phones. When you click on the checkbox at the beginning of each line of users you can change the status of the Secure client account, i.e. Activate, Suspend or Delete, or delete the messages or reset the PIN of the destination Secure client. If you click on the link under the User Login column you open the Update User window. This will allow you to set individual Time To Live value, delete messages and reset PIN for the individual Secure client and add / update information about the Secure client owner. How do I add new Secure client numbers? Click on Add Secure Clients. This will allow the Sprint Secure account to add a single mobile device client to receive secure EMG messages and be managed by this account. - Page 85 of 89 Sprint Messaging Gateway Web Interface -

86 First name and Last name are optional fields. Click Add. If the mobile device doesn t have a Sprint Enterprise client account you will be forwarded to the Sign Up page to complete the creation of the account. The information you already entered will be populated in the Sign up page. Add the Password and the Company Name (Optional) and Click Register. If a secure mobile number belongs to another Enterprise Messaging Secure account you will not be able to add this mobile to your account for management. You will however be able to send secure messages to the destination as long as it has the Sprint Messaging Secure client. Use the Find Users function to find the accounts you have added for further management functions. - Page 86 of 89 Sprint Messaging Gateway Web Interface -

87 How do I add multiple new Secure client numbers at once? Click on Import Secure Clients. Will allow you to create multiple accounts at the same time using an Excel spreadsheet or csv file. The File will contain 3 columns: o Mobile number o First name (optional) o Last name (optional) Click on Browse to find and select the file. Click Add to import and create the Enterprise Messenger Secure client accounts: - Page 87 of 89 Sprint Messaging Gateway Web Interface -

88 Use the Find Users function to find the accounts you have added for further management functions. What should I know about sending messages? It is recommended that the message sender enter the list of authorized devices in the EMG Address Book to allow easy addressing of messages to these destinations. See sections in this guide for working with the EMG Address Book. SMS sent to Secure client devices and their status will be displayed in the Sent Items the same as the standard service with the addition of the READ status. When a user receives your message he can only reply back to the EMG account. This will be displayed as a Reply in the Sent Items or in the Inbox. This is unchanged from the standard service. Recipients will not be able to forward or copy your message. Example of SMS to Secure Client Destination and read by recipient: Example of SMS sent to Unauthorized Destination: - Page 88 of 89 Sprint Messaging Gateway Web Interface -

89 - Page 89 of 89 Sprint Messaging Gateway Web Interface - Sprint EMG Web Interface