DR. RACHEL B. ROBINSON, EdD, MSEd, MS

Transcription

1 DR. RACHEL B. ROBINSON, EdD, MSEd, MS Vanderbilt University Office: Campus: Box #414, GPC Cellular: Appleton Place, 011C Nashville, TN CURRENT APPOINTMENTS Lecturer, Peabody College of Vanderbilt University, Leadership, Policy & Organizations, Nashville, TN AREAS OF SPECIALIZATION Analysis, design, facilitation, implementation, and evaluation of organizational learning interventions leveraging adult learning theories Group process consultation Development of learning facilitation skills leveraging a train the trainer model Application of consultation with individuals, teams and organizations in the areas of organizational development, leadership, and mentoring Process Redesign & Cultural Change Management impacting organizational behavior and development Conflict Resolution & Consensus Building Marketing, Communications & Design Institutional Advancement & Development (Fund Raising) in universities and non-profit organizations PROFESSIONAL COMPETENCIES Proven leader with strong business acumen, who is able to clearly communicate ideas and proposals to all levels, develop credibility, trust and influence as a senior thought leader with a broad relationship base Proven ability to align strategic and operational needs with learning programs and organizational effectiveness efforts Strong track record of leading and driving effective development planning strategies in a complex, matrix, enterprise-wide environment Ability to effect change, resolve conflicts and ensure collaboration within appropriate levels of an organization; maintains the highest standards of ethical conduct and integrity Learning facilitation, design and delivery Job and skill performance analysis and design measurement Assessment, design, development, facilitation, and measurement of organizational development, leadership, management, and skill-based learning interventions in clinical, academic and non-profit settings Group process, rapid design, facilitation and teambuilding expertise Design, facilitation, and implementation of evaluation systems, competency models, processes and tools including analysis of job performance standards EDUCATION Doctorate in Education (Ed.D.) University of Pennsylvania, the Wharton School and Graduate School of Education, 2011 Dissertation Defense: April 29, 2011 Dissertation: A Prescription for Change: Physicians Perceptions of Clinical Transformation Dissertation nominated for the American Educational Research Association (AERA) Special Interest Group (SIG- Workplace Learning) Dissertation of the Year Award, 2011 Dissertation committee: Sharon Ravitch, Ph.D. (Chair), & Allison Ballantine, M.D.

2 DR. RACHEL B. ROBINSON, MSEd, MS 1/12/14 Page 2 Graduate Professional Certificates from the University of Pennsylvania, the Wharton School in the following: Organizational Leadership: The Chief Learning Officer (CLO) as a Strategic Leader, December 2008 Workplace Learning and Performance Leadership: The CLO as Learning Leader, 2009 Business Acumen: The CLO as Business Advisor, 2009 Evidence-Based Decision Making: The CLO as Business Analyst, 2009 Using Technology to Support and Enhance Workplace Learning: The CLO as Knowledge Manager, 2010 Master of Science in Education (M.S.Ed.) University of Pennsylvania, the Wharton School and Graduate School of Education, 2010 Master s Thesis: What is a Chief Learning Officer and Why Do They Matter? Concentration: Work Based Learning Leadership Master of Science (M.S.) in Higher Education Administration/Educational Leadership Florida International University, Miami, FL, Graduate Assistant to the Associate Vice President of Student Affairs Graduate Professional Certificate in Workplace Conflict Resolution Florida International University, Miami, FL, 2006 Bachelor of Science (B.S.) in Advertising University of Florida, Gainesville, FL, 2002 Diploma in International Marketing Communications International Advertising Federation, New York, NY/University of Florida, Gainesville, FL, 2002 Associates of Arts (A.A.) in Graphic Design International Fine Arts College, Miami, FL, 2000 PROFESSIONAL APPOINTMENTS 2012-present Spring 2012 Lecturer, Peabody College of Vanderbilt University, Leadership, Policy & Organizations, Nashville, TN Courses: HOD 2740: Advanced Organizational Theory (undergraduate), HOD 2740: Human Resource Management (undergraduate), HEA 3431: Strategic Marketing and Planning in Higher Education (graduate), LOP 3250: Strategic Human Resource Planning and Business Processes (graduate), HOD 2730: Introduction to Human Resource Development (undergraduate), HEA 3450: College and University Teaching (graduate), HEA 3710 Independent Study Institutional Advancement (graduate), HLP 3500: Special Topics- Higher Education Leadership and Policy: Strategic Marketing (graduate), LOP 3500: Special Topics- Leadership and Organizational Performance: Talent Management (graduate), MHPE 5523: Innovation and Leading Change (graduate) Adjunct Assistant Professor of Education, Peabody College of Vanderbilt University, Leadership, Policy & Organizations, Nashville, TN Course: LPO 3852: Professional Seminar in Institutional Advancement, Proseminar II, Fund Raising for Higher Education (graduate) Adjunct Faculty, Florida International University, College of Education, Miami, FL Course: EDH 6045: College Student Development Theory (graduate) Adjunct Faculty, Florida International University, College of Education, Miami, FL Course: SLS 1501: Freshman Experience (undergraduate)

3 DR. RACHEL B. ROBINSON, MSEd, MS 1/12/14 Page 3 ACADEMIC & PROFESSIONAL AWARDS AND HONORS Dissertation nominated for the American Educational Research Association (AERA) Special Interest Group (SIG - Workplace Learning) Dissertation of the Year Award, 2011 Graduate Research Assistantship, , Florida International University Winner, 2004, Gold ADDY award from the American Advertising Federation Winner, 2004, Silver ADDY award from the American Advertising Federation Winner, 2002, Gold ADDY award from the American Advertising Federation Winner, 2002, Silver ADDY award from the American Advertising Federation Winner, Bickell Assistantship scholarship from the University of Florida Who's Who Among Students In American Universities and Colleges, 2000, 2002 Winner, Overall Excellence in Graphic Design award (the equivalent of valedictorian) from International Fine Arts College, 2000 Winner Best of Show Award for graduation art exhibition from International Fine Arts College, 2000 Winner Third Place Portfolio of the graduating class from International Fine Arts College, 2000 Winner Chapter Honors Award from Delta Epsilon Iota National Honor Society, 2000 PUBLICATIONS INVITED LECTURES AND PRESENTATIONS Invited Workshop, Strategic Planning in Non-Profits, HealthAssist Tennessee, Nashville, TN. May Invited Presentation, Networking for Your Career, Alpha Delta Pi, Nashville, TN, November 6, Invited Workshop, Change Management in Healthcare, Hospital Corporation of America, Nashville, TN, July Invited Workshop, Fulfilling Your Role as a Board Member, HealthAssist Tennessee, August Invited Presentation, The Mentor and Mentee Relationship, Hospital Corporation of America, Nashville, TN, July Invited Presentation, Four Generations in the Workplace, Hospital Corporation of America, Nashville, TN, July Invited Workshop, Mentoring the Future Pipeline of Talent, Hospital Corporation of America, Nashville, TN, July Invited Presentation, Developing Physician Champions as Change Agents (Leaders), Frankfort Regional Medical Center, Frankfort, KY, April Invited Presentation, Code of Conduct for Leaders in Healthcare, Parrallon Business Solutions, Brentwood, TN, September 2009 & Invited Presentation, Clinical Transformation: People, Process & Technology, University of Florida, Warrington College of Business, March Invited Workshop, Teambuilding for Success, Parrallon Business Solutions, Brentwood, TN, August Invited Presentation, Leading a Non-Profit Organization, HealthAssist Tennessee, August Invited Workshop, Effective Communication in Non-Profits, Association for Women in Communications, Ft. Lauderdale Chapter, June Invited Workshop, Conflict Resolution & Consensus Building, Florida International University, May Invited Presentation, Institutional Advancement & Development: Fundraising in Higher Education, University of Florida Foundation, December 2005.

4 DR. RACHEL B. ROBINSON, MSEd, MS 1/12/14 Page 4 TEACHING & SERVICE UNIVERSITY TEACHING HOD 2720: Advanced Organizational Theory Spring 2014 HOD 2740: Human Resource Management Spring 2014 HEA 3450: College and University Teaching Spring 2013 HEA 3710 Independent Study Institutional Advancement Spring 2013 HLP 3500: Special Topics- Higher Education Leadership and Policy: Strategic Marketing Spring 2013 LOP 3500: Special Topics- Leadership and Organizational Performance: Spring 2013 Fall 2014 Talent Management, MHPE 5523: Innovation and Leading Change Spring 2013 & Vanderbilt University Medical Center HOD 2730: Introduction to Human Resource Development Fall Spring 2013 HEA 3431: Strategic Marketing and Planning in Higher Education Fall 2012 LOP 3250: Strategic Human Resource Planning and Business Processes Fall 2012 LPO 3852: Professional Seminar in Institutional Advancement 2012 Proseminar II, Fund Raising for Higher Education, EDH 6045: College Student Development Theory, College of Education Florida International University SLS 1501: Freshman Experience, College of Education Florida International University ADVISING Currently advising a total of 28 undergraduate and graduate students. SERVICE Vanderbilt Visions Steering Committee Member Faculty VUceptor, Vanderbilt Visions 2012-present 2012-present PROFESSIONAL INSTRUCTION & FACILITATION Leadership Development & Learning Theory What is a Chief Learning Officer (CLO) Conducting a Needs Assessment in a Healthcare Organization Code of Conduct for Leaders in Healthcare

5 DR. RACHEL B. ROBINSON, MSEd, MS 1/12/14 Page 5 Developing Physician Champions as Change Agents (Leaders) Organizational Learning & Development Mentoring the Future Pipeline of Talent The Mentor and Mentee Relationship Four Generations in the Workplace Teambuilding for Success Roadmap for Implementing Organizational Change in the Operating Room Roadmap for Implementing Organizational Change in the Pharmacy Change Management & the Psychology of Organizational Behavior Clinical Transformation: People, Process & Technology Physicians as Champions of Change Change Management in Healthcare Clinical Transformation in the Operating Room Clinical Transformation in the Pharmacy Conflict Resolution & Consensus Building Adoption Strategies for Healthcare Leaders Institutional Advancement & Non-Profit Management Institutional Advancement & Development: Fundraising in Higher Education Effective Communication in Non-Profits Leading a Non-Profit Organization Fulfilling Your Role as a Board Member RESEARCH IN PROGRESS Robinson, Rachel B. A Prescription for Change: Physicians Perceptions of Moving to an Electronic Health Record (Data collection complete, Analysis complete, pursuing publication) Robinson, Rachel B. Clinical Transformation in Healthcare (Analysis in progress) Robinson, Rachel B. What is a Chief Learning Officer & Why Do We Need One (Analysis in progress)

6 DR. RACHEL B. ROBINSON, MSEd, MS 1/12/14 Page 6 INTERVIEWS AND CITATIONS IN THE PRESS HealthLeaders Magazine for Healthcare Executives, August, Five-Minute Consult, Rachel B. Robinson, HCA. The Wharton School & Graduate School of Education, Podcast, Learning to Work. The Miami Herald, July 25, A Place for Children. Jewish Journal, August 1, Chagall for Children. Sun-Sentinel, September 11, Amazing Feats. The Miami Herald, October 10, Not Sold in Stores. Sun Sentinel, October 18, Exhibit Puts Young Creativity on Display. Sun Sentinel-Society Broward, November 8, Art Through the Eyes of Children Celebrates Spirit of Childhood. Sun Sentinel-Society Broward, April 21, Young at Art Benefits from Woman of Vision Luncheon. The Miami Herald, March 16, Needy Kids Get Art Lessons. The Miami Herald, May 8, Youngsters Show off Art. Sun-Sentinel, May 18, Kids of Character: Students Bond Through Mosaics. PROFESSIONAL EXPERIENCE Innov8tive Consulting, Nashville, TN PRESIDENT & CEO 1998-present Consulting practice specializing in organizational development, management and leadership development, group process consultation, train-the-trainer models, institutional advancement & development (fund raising), communications, and marketing Maintains a diverse base of clientele, including those in the academic & agency-related fields Recipient of numerous industry awards for multiple campaigns Hospital Corporation of America (HCA), Corporate Headquarters, Nashville, TN DIRECTOR OF EDUCATION, COMMUNICATION, & CHANGE MANAGEMENT (PHYSCIAN & CLINICIAN ADOPTION) Responsible for directing all education, communication, and change management initiatives and deliverables that support the effective deployment of advanced clinical workflows. Including efforts required to deploy future state workflows, associated system components, appropriate clinical content, and any other deliverable required to effectively deliver the full future state solution to physicians and clinicians Directed and ensured that the education, communications, and change management teams deliver solutions effectively, develops its staff and capabilities, follows processes and standards, builds and expands relationships with key stakeholders and plans and allocates resources to meet project goals Directed the Education Team Lead, Communications Team Lead, Adoption Team Lead, Education Coordinator & dozens of indirect reports in the field (based on initiative) Member of the leadership team that developed hcare University- responsible for recruiting, hiring and educating 25 new employees for the University, developed from conception to implementation, a Mentoring program to support hcare University including curriculum design, development and implementation Actively worked with project leaders to understand the vision and direction for advanced clinical systems to create adoption, communication, and education strategies. Aligned solutions with overall company goals Established and maintained strong relationships with appropriate physician communities, the C-Suite, project team, clinical leaders, business leaders, IT&S leaders, and staff (at the corporate, division and facility levels) Prepared long-range, strategic and tactical plans to integrate cultural change management, clinical transformation, business process re-engineering, training, marketing and communications

7 DR. RACHEL B. ROBINSON, MSEd, MS 1/12/14 Page 7 Hospital Corporation of America (HCA), Corporate Headquarters, Nashville, TN DIRECTOR OF EDUCATION, TRAINING, & COMMUNICATIONS Led the Education, Training, & Communications departments including the design, development and delivery of a comprehensive development program for Supply Chain employees throughout the company following the university concept of continuous learning Directed the Education Manager, Communications Manager and 10 Division Education & Human Resources Managers Oversaw Supply Chain University, the maintenance of all Supply Chain Policies and Procedures, the Supply Chain website, and all formal Supply Chain communications including but not limited to the monthly executive briefing, executive presentations, all policy and procedure announcements, and newsletters Worked with the business to conduct behaviorally based needs assessments to provide targeted development programs and learning interventions Key interactions included: HCA supply chain senior leadership team, hospital CFOs, CNOs, COOs, supply chain CEO s, Directors, division supply chain leadership, corporate IT&S team, key IT&S suppliers and the corporate supply chain team Developed and executed annual strategic plan & budget for the Communication, Education and Training departments Acts as the chief Learning Management System (LMS) HealthStream Learning Center (HLC) Enterprise Administrator Facilitated the transition of all of the Supply Chain organization to competency-based performance management; leadership coaching for competency identification and job responsibility alignment for all job families; standardized performance assessment methodology across departments; applied change management principles to ensure positive reception and support through all levels of the organization University of Florida Foundation, Inc. South Florida Regional Office, Miami, FL ASSISTANT DIRECTOR OF REGIONAL DEVELOPMENT Met regularly with major gift prospects to assess ability, cultivate relationships, solicit major gifts of $100,000+, and provide excellent stewardship Developed an ongoing list of 150+ key list donors for the purpose of solicitation Developed and implemented a Broward Regional Committee (Board of Directors) which was a local steering committee for the University of Florida s next billion dollar capital campaign Guided the recreation and development of the Association of Hispanic Alumni, in the inaugural year an event called the Gator Guayabera Guateque was established to raise money to donate to the Institute of Hispanic-Latino Cultures and to fund student scholarships Effectively utilized time, talents, and energy of volunteers through training and guidance that ensured effective fundraising activities Participated in University and local community events and served on University committees as needed Maintained constituent reports for every donor contact Assisted in developing and executing annual strategic plan & budget for areas of responsibility Prudential Florida WCI Realty Ft. Lauderdale, FL NORTHEAST REGIONAL MARKETING MANAGER Oversaw all of the marketing, education and training initiatives for 12 Real Estate offices which contributed to ~$800 million in annual sales Managed annual marketing and training budgets for 12 offices and the corporate Marketing and Training department Developed and executed annual and five year strategic plans for areas of responsibility Presented marketing campaigns and trainings at all of the region's offices' sales meetings and at top executive meetings on a regular basis Developed marketing and training programs to increase listings and recruits Managed the creative department & administrative assistant Maintained media relations with local and regional publications Assisted all Managers and 1,500 agents with marketing, training and education questions and needs

8 DR. RACHEL B. ROBINSON, MSEd, MS 1/12/14 Page 8 University of Florida Alumni Association-Gainesville, FL INTERIM DIRECTOR (ASSISTANT DIRECTOR) OF CLUB RELATIONS & SPECIAL INTEREST GROUPS Oversaw continuing education and outreach offered to alumni Managed club relations for 100+ gator clubs in the U.S. which consisted of over 250,000 alumni Acted as the key Liaison to the Alumni Association for the Association of Hispanic Alumni which was comprised of over 12,000 alumni Managed and print communications to all clubs members totaling 400+ per year Traveled to clubs to attend events and board meetings totaling 50+ trips per year Oversaw over 125 special events per year Managed annual budget for Gator Club Relations and Special Interest Groups Coordinated the Gator Club Leadership Seminar and managed the Awards & Recognition component Developed and executed annual and five year strategic plan for areas of responsibility Managed administrative assistants CUNDY, Inc.-Ft. Lauderdale, FL CORPORATE MARKETING & COMMUNICATIONS ASSOCIATE 2003 Managed all internal and external communications, direct mailings, event planning and vendor relationships Oversaw the development and implementation of training initiatives (about HR benefits) for all CUNDY clients Developed marketing and training plans for CUNDY, CUNDY ChapmanSchewe, and numerous Fortune 500 clients such as Ford, Wal-Mart, Eckerd, and Kodak Managed the creative, training, and administrative staff Lead creative direction for all of CUNDY, including development of a new corporate identity Developed and executed annual and five year strategic plan for areas of responsibility Managed annual budget for the Training and Communications department Young At Art Children's Museum-Davie, FL MANAGER OF MARKETING, COMMUNCIATIONS, & PUBLIC RELATIONS Developed and implemented all marketing and communication plans for exhibits, classes, outreaches, special events, and camps while adhering to a strict non-profit budget Managed annual Children s Festival of the Arts which had over 1,000 people in attendance Assisted with the development of two annual fundraising events which raised over $100,000 Managed and orchestrated a team of graphic designers in the creation of all print collateral and advertising materials and acted as the art director Compiled and assisted with all grants and proposals to corporations and foundations Coordinated all media relations between the museum and the press, and acted as the sole spokeswoman including: public appearances, television appearances and speeches Wrote and edited public service announcements, press releases, listings and other external and internal communications Developed and executed annual and five year strategic plan for areas of responsibility Managed annual budget for the Marketing, Communications, Outreach and Public Relations department University of Florida-Gainesville, FL PUBLIC RELATIONS ASSOCIATE Managed the Department of Public Relations day-to-day operations, including aiding professors, disseminating information to faculty, and advising public relations students Editorial Advisory board member for the colleges Communigator Magazine Contributed to the design and editing of the colleges publications including the Communigator, department brochures, and newsletters International Fine Arts College-Miami, FL DIRECTOR OF ALUMNI RELATIONS Originated the alumni relations department for the college dating back to 1963 (~9,000 alumni) Established and maintained a network and relationships with thousands of alumni

9 DR. RACHEL B. ROBINSON, MSEd, MS 1/12/14 Page 9 Restructured the staffing and procedural organization of the department Developed and implemented a new strategic plan for the registration and graduation processes Developed and executed annual and five year strategic plan for areas of responsibility Managed annual budget for the Alumni Relations department PROFESSIONAL & COMMUNITY AFFILIATIONS AND SERVICE Health Assist Tennessee (TennCare Consumer Advocacy Program), President of the Board of Directors, 2007-present University of Florida, Warrington College of Business, Center for Supply Chain Management, Advisory Board member, 2008-present Society for Human Resource Professionals (SHRM), member, 2010-present American Society for Training & Development (ASTD), member, 2006-present American College of Healthcare Executives, member, 2008-present Association for the Study of Higher Education (ASHE), member, 2005-present American Educational Research Association (AERA), member, 2005-present Council For Advancement and Support of Education (CASE) member, 2003-present Association of Fund Raising Professionals (AFP), member, 2003-present Public Relations Society of America (PRSA), past event planning committee member, 2002-present Association for Women in Communications (AWC), past board member; director of membership, 2002-present American Advertising Federation (AAF) member, 2000-present Delta Epsilon Iota National Honor Society, 2000-present American Institute of Graphic Arts Member (AIGA), 1998-present