Edward E. Mills. Leadership Summary: Employment History: California State University, Sacramento

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1 Edward E. Mills Leadership Summary: With twenty-eight years of progressive experience, Mr. Mills is a collaborative and adaptable leader who fosters student success through innovative student service and engagement strategies, active coaching, and data-driven decision models. He has extensive experience leading Enrollment Management and Student Services (Admissions, Orientation, Financial Aid, Registration and Academic Records, Academic Advising, Career Center, Veterans Affairs, Student Athlete Advising and Compliance, Testing Services and International Student Services). Mr. Mills actively supports and promotes student success in many ways including: 1) Serving as a board member and student mentor for the Future Foundation of Sacramento providing support, personal development and scholarship opportunities to students from disadvantaged backgrounds; 2) Collaborating as an active leader in the Sacramento Pathways to Success initiative which brings together Sacramento State, Sacramento City Unified School District and Sacramento City College to increase the number of local students who succeed in college; and, working as a Co-PI on Sacramento State s Project PASS, an NSF funded initiative aimed at increasing success and graduation for students in STEM disciplines through early intervention, advising, academic support and utilization of a Peer Assisted Learning strategy. Employment History: California State University, Sacramento 08/2007 Present Associate Vice President for Student Affairs, Enrollment and Student Support In this role, Mr. Mills is responsible for enrollment management and administrative student support services for the University. He is a dynamic student advocate on-campus. He provides leadership to student and faculty support offices. His experience includes Undergraduate Admissions, Orientation, Financial Aid, Academic Advising, Career Center, University Registrar, Student Athlete Resource Center, Veterans Service Center, Global Education (International Admissions and Student Services), Testing Center and Enrollment Management Operations Support. In his career, he has overseen budgets of more than eight million dollars with approximately 175 staff. He serves as the Chief Enrollment Reporting Officer and chairs the Enrollment Management Committee. Mr. Mills has served as an active member of many university committees including: First Year Programs Committee, Information Resources and Technology Steering Committee, Academic Standards and Policies Committee, Retention Task Force, and the Advising Policy Implementation Task Force. He co-chairs the Graduation Initiative and works on several of the initiative s sub-committees. Mr. Mills has been extremely successful in this position. A few highlights include: Meeting and exceeding, within allowable variances, the university s enrollment targets consistently coming within one percent from planned goals for the past six years. Being voted CSU Administrator of the Year in by the California State Student Association. Enhancing and streamlining multiple student support processes eliminating barriers for students, faculty and staff (e.g. reducing transcript and degree evaluation processing time by 1/2, increasing the number of student whose financial aid disbursed at the beginning of the term by more than 25%, helping to implement an intrusive second year advising program which has increased retention for students on academic probation). Receiving top ratings for freshmen seminar instructors by first year students each year. Edward E. Mills Page 1 1/10/2014

2 Cleveland State University 04/ /2007 Vice Provost for Enrollment Services During his time at Cleveland State, Mr. Mills served as a member of the President s management team collaborating on areas of enrollment management, student services, institutional assessment, faculty support and strategic planning. He was responsible for all departments within the Division of Enrollment Services including Undergraduate Admissions, Orientation, Financial Aid, University Registrar and Campus411 (one-stop student service center). The division s budget was 5.6 million including 120 staff. He provided vision and leadership development to division staff in support of the university s enrollment and student service goals. He effectively guided staff in maintaining high standards of excellence and compliance with all institutional, state and federal regulations. Mr. Mills also served as an active member on many university committees focused on enrollment management, information and technology, student engagement and the learning environment (retention), academic policies and student service coordination. His accomplishments included: Achieving the university s enrollment goals while implementing higher admission requirements, reducing bureaucracy and increasing student and staff satisfaction. Creating Campus411, arguably one of the best one-stop student service centers in the country. Mr. Mills employed a collaborative, cross-functional team approach to develop and implement the onestop center increasing student satisfaction by more than 40% and decreasing the number of times students needed to walk-in or call the office by more than 25% over a two year period. Reengineering admission and transfer credit evaluation processing resulting in decreased processing time and fewer errors. These improvements helped the university s admission yield rates increase by 15% over a two year period. Datatel, Inc. 10/ /2003 Director of Professional Services During his time at Datatel, Mr. Mills was promoted twice ultimately becoming the Director of Professional Services. In this position, Mr. Mills oversaw training and consulting service contracts for colleges and universities implementing new administrative software, upgrading current software or increasing the effectiveness of their enrollment and student service strategies. He led the development of new web based services and initiated new service programs aimed at helping colleges increase student services and reduce bureaucracy. As director, he was responsible for ten consulting and training teams including more than 200 staff and an annual budget of $10 million dollars. A few highlights of his achievements include: Authoring or leading professional services contracts including consulting, project management and technical support for more than 300 clients totaling more than $30 million dollars over 4 years. Leading a national initiative to upgrade the administrative software system of 245 institutions over three years (new student service and web based systems) successfully completed this program with no significant impact to student services or downtime for mission critical systems at these colleges. Managing the successful implementation of contracts consistently achieving an average client satisfaction rating of more than 90% while also increasing employee satisfaction and employee retention. Marketing Product Manager Financial Aid, Admissions, Web Registration and Student Communication Systems As Marketing and Product Manager, Mr. Mills worked with higher education institutions (public, private, 2-year and 4-year) to design and develop new software to support enrollment management, student records processing and student service strategies. During this time, he developed a broad understanding Edward E. Mills Page 2 1/10/2014

3 of student service challenges and solutions. He was responsible for setting the direction and designing ongoing enhancements to Datatel s Financial Aid, WebAdvisor, Admissions and Communications Management software products. A few of his achievements include: Named Datatel Employee of the Year for his work leading the WebAdvisor design and implementation initiative which created one of the first on-line registration systems in the country. Developed business plans and requirements for web-based student registration and faculty grading products working directly with students and faculty in several different institutions. Effectively coordinating financial aid regulatory releases and federal reporting requirements. Implementation Consultant and Course Developer/Trainer This was Mr. Mills first experience in the software industry. Without formal software training, he quickly mastered several software tools and basic coding and reporting tools. His primary role was to deliver on-site training and consulting to colleges and universities implementing the Datatel (Colleague) administrative software system. He developed training courses for Admissions, Financial Aid and Communication Management. Mr. Mills also created implementation plans, process improvement plans, and evaluation metrics. A few additional highlights include: Learning the majority of the software functions and features in Datatel s Colleague Student System software. Utilizing adult learning techniques to achieve learning outcomes for campus employees participating in technical training. Designing and delivered seven new training courses to more than 50 clients over two years. Averaging a 4.7 client satisfaction rating on a 5 point scale over a two year period with over 500 satisfaction surveys returned. The Pennsylvania State University 06/ /1995 Director of Student Affairs The College of Medicine, Milton S. Hershey Medical Center In early 1992, Mr. Mills was appointed to the Director of Student Affairs for the Penn State College of Medicine. Managing an office of 12 staff with an operating budget of $900,000, Mr. Mills was responsible for all aspects of the medical school s Student Affairs operation. This included Admissions, Financial Aid and Registrar functions. He also served as the Chief Proctor for the National Board of Medical Examiners overseeing the administration of medical board exams for students and residents. Mr. Mills was very engaged with the medical and nursing students serving as staff advisor for several student service organizations and on the Alumni Board. He assumed the lead role in identifying regulatory and compliance issues for student services. During this time in his career Mr. Mills began developing expertise in administrative software and student service solutions working to make them more student friendly. A few of his achievements include: Introducing automation of Admissions, Financial Aid, Registration and National Residency Match programs (which were all previously paper-based). Increasing student satisfaction with Student Affairs by more than 20% over two years. Integrating College of Medicine processes and procedures with the University Park campus leveraging their mainframe software solutions for automating registration, financial aid awarding and disbursement, transcript production, graduation evaluation and diploma generation. Edward E. Mills Page 3 1/10/2014

4 Assistant Director of Student Services, Office of Student Aid, University Park Campus In this role, Mr. Mills directed student service teams to more than 60,000 students over 22 campus locations. He supervised 40 staff members (10 exempt and 30 non-exempt personnel including Student Aid Counselors, Guaranteed Student Loan staff, and College Work-Study processing staff). Mr. Mills reengineered the financial aid reception area and telephone service area introducing new strategies for providing inclusive, student-centered services. He developed and revised Student Aid publications, policies and procedures manuals, and communication collateral to be more student friendly. During this time, Mr. Mills: Increased student satisfaction in the Student Aid reception and telephone service operations by 15%. Developed partner programs with Admissions, Registrar and Bursar Offices to reduce and/or eliminate the need for students to go to multiple offices to accomplish required administrative activities each term. Mr. Mills was awarded the Penn State Vice President s Award for Outstanding Student Service as a result of his work in developing integrated student services. Developed Entrance and Exit student loan counseling sessions aimed at increasing financial literacy involving more than 20,000 students annually. Financial Aid Coordinator Penn State Office of Student Aid, Main Campus This was Mr. Mills first full-time professional job. His primary role was to provide financial aid advising to students, prospective students and parents. As a new service initiative for the campus, he created and implemented a student peer-counseling program involving 16 students who provided general financial aid advising to their peers. In addition, he reviewed financial aid applications, completed verification, processed Guaranteed Student Loan applications and packaged financial aid awards for students. A few highlights from his early career include: Utilizing his new student peer counseling program to decrease student wait time in the office and increase student satisfaction with services provided. Increasing student satisfaction with financial aid services providing a welcoming, inclusive environment which eliminated the Broken Glass Door syndrome that had previously existed. Providing new options for students who required special assistance utilizing professional judgment alternatives for students in unique situations (students who had previously reported feeling lost in the system ). Kansas State University 02/ /1986 Financial Aid Peer Advisor / Graduate Assistant - Office of Financial Aid, Kansas State University While pursuing his undergraduate degree at Kansas State, Mr. Mills served as a part-time student financial aid advisor (20 hours per week). He also worked in the Director s Office as a graduate student assistant after completing his Bachelor of Science degree. Mr. Mills reviewed financial aid applications, completed verification, processed Guaranteed Student Loan Applications and provided financial aid information sessions to high schools and on-campus organizations. Edward E. Mills Page 4 1/10/2014

5 EDUCATION: Ph.D. Candidate, Colorado State University, Educational Leadership (Successfully Defended on 10/25/13) M.Ed., The Pennsylvania State University, Counselor Education/Student Personnel B.S., Kansas State University, Health Science PROFESSIONAL ACHIEVEMENTS: California State University Student Association Administrator of the Year CSU All People s Award recognizing Multiculturalism On-Campus 2008 CSU Leadership and Partnership Award for Outstanding Student Success Collaboration 2008 CSU EOP Learning Community Triumph Award 2001 Datatel Outstanding Achievement Recognition Award for Exemplary Leadership 1998 Datatel Employee of the Year 1998, 2000 Datatel President s Council selected by Executive Management and Colleagues 1998 Datatel Sales and Marketing Employee of the Quarter (Q3) and Selected for Employee of the Month (9/98) 1996 Datatel Outstanding Achievement in Training and Consulting 1987 Penn State Vice President s Award for Outstanding Student Service PROFESSIONAL AFFILIATIONS: 2012 Present 2011 Present 2003 Present 1986 Present Board Member, FUTURES Foundation of Sacramento Founding Steering Committee Member, Sacramento Pathways to Success Initiative American Association of Collegiate Registrars and Admissions Officers National Association of Student Financial Aid Administrators PROFESSIONAL PRESENTATIONS: 2008 SEM Conference 2003 SEM Conference The Art and Science of Predicting Enrollment: Scenario Building in Enrollment Management (2010) Data, data everywhere and not a thought to think! Using data-driven assessment models to drive enrollment management action and decisions (2003) 2002 EduCause Using Data to Make Informed Decisions 1998 EduCause 1998 League of Innovation Leveraging Web Services to Empower Your Student Body WebAdvisor: Online Registration 1998 AACRAO The Future of Student Services in Higher Education 1998 and 1999 DUG Modeling Financial Aid Awards to Maximize Student Recruitment and Retention 1987 PASFAA Loan Counseling Made Easy COURSES / TRAINING PROGRAMS: 2008 Present GNST 21 Freshmen Seminar Three unit GE course (One section each fall with students) Introduction to University Life (One to two sections per year with 30 students each) 2002 Using Data to Make Informed Decisions 2002 Knowledge Management: The Power of Aligned Information Management 2002 CQI 101 Introduction to Continuous Quality Improvement 2000 Performance Consulting: New Service Models in Practice 1998 Using WebAdvisor for On-Line Student Services Datatel s Colleague Administrative Software Student System Overview 1987 Student Loan Entrance and Exit Counseling 1986 The History of Student Financial Aid in the United States Edward E. Mills Page 5 1/10/2014