mycams User Guide Accessibility User Registration Page 1

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1 mycams User Guide Convenience is just a click away! mycams is a web based application developed by CAMS for investors to enable them to create a single login user id through CAMS website or through Mobile App Version and enable them to transact across all participating Mutual Funds who have authorized CAMS to provide designated services through this application using the single login. Accessibility mycams is available in two version, i.e, Desktop & Mobile App. Desktop version of mycams can be accessed through CAMS website mycams mobile app can be downloaded from Google Play store or itunes app store and install the same and is available free of cost. mycams mobile application is currently compatible in handsets running with android OS (version 2.3 and above) or ios 7. User Registration Investor shall register for mycams with the registered in the folio(s) as User ID. Investor must ensure same ID has been registered in all the folios held by him/her in the participating mutual funds serviced by CAMS. Single registration is sufficient either in mycams mobile app or mycams online. Users can use the same login credentials for both. Password credentials sent to the registered id will be valid for only two days and if the investor does not use the same, he / she needs to complete new User Registration process or generate new Password using Forgot Password option. Page 1

2 Registration steps in mycams desktop are given below; a. Visit --> Investor Services --> mycams b. Click on New User Registration to create new user. c. In the New User Registration screen, enter the registered id and captcha. Click on Submit. d. On completion of the registration process, an alert confirming the same is displayed on the screen. e. New User Registration confirmation mail sent to user registered id, along with the login credentials. f. This user id and password to be used for initial login in mycams User Login screen. g. The 1 st time mycams user login navigates to the Change Password screen, allowing users to set their desired password as per the password logic displayed in the screen. h. User may now re-login to mycams with the user id as the registered id and the new set password. Registration steps in mycams mobile app are given below; a. Download mycams mobile app from Google Play store or itunes app store and install the same. b. Click on Register Now. c. Enter your registered id in the New Registration screen and click on Submit. d. You will receive a mycams User creation confirmation along with the login password. e. In the login screen of mycams mobile app; please enter your registered id as User ID; the login password received and click on LOGIN. f. The 1 st time mycams user login navigates to the Change Password screen, allowing users to set their desired password as per the password logic displayed in the screen. g. User may now re-login to mycams with the user id as the registered id and the new set password Page 2

3 Portfolio Mapping All your MF investments serviced by CAMS automatically gets mapped to the portfolio provided you have the same id registered across all your folios. If in case any of your folios are missing in mycams login, please ensure that your id is updated in the respective folios. You may use PAN based service request form to update your contact details and KYC in the funds serviced by CAMS. You may submit or courier the original physical copy of the duly filled and signed PAN based request form at the nearest CAMS Service Center. The request will be verified and processed within 7 business days. Folios get mapped to mycams once id is updated in your folios. As consolidating data from other RTAs cannot happen on real time, mycams presents portfolio valuation of CAMS serviced Mutual Funds only. Services offered mycams brings you a host of features that will help you not only to stay updated on your MF investments across all funds serviced by CAMS but also transact with ease. Manage Account Portfolio Valuation statements, View your profile, View your SIP status and Change of Dividend option Transact - Purchase, Redemption, Switch, View of recent transactions made. NAV & Dividend View NAV & Dividend rate details for all the schemes of the Funds handled by CAMS Statements Active Statement, Consolidated Account Statements [CAS] for all CAMS handled Funds, CAS- All RTAs [covering majority of the mutual funds available in India], Portfolio Valuation, Realized Gains, Transaction details Customer Care Query, Complaint, Download Service request forms, CAMS Locations, Change of Password CAMS Viveka A knowledge series on various Mutual Fund topics of interest / importance, Mutual Fund FAQs, Money Mantra and Distributor News. Money Mantra is the exclusive investor education program conducted by CAMS to promote knowledge about investment Policies / T&C Data Protection Policy, Terms and Conditions intended for the investor services provided by CAMS are listed down for investor awareness. Page 3

4 Manage Account: Portfolio Valuation of your investments: Pie chart representation of consolidated investments by Fund-wise and by asset class Cost Value, Market Value, Appreciation, Wtd Avg age days and Annualised XIRR Fund-wise / Scheme-wise / Folio-wise drill down Detailed account information: Profile Name, PAN, Date of Birth, Tax Status, KYC, Contact details Folio details Mode of Holding, Joint Holders, Guardian, Nominee, Bank mandate SIP enquiry & Change of Dividend option (only in desktop version) Page 4

5 Online Financial Transactions: Create New Folio (both in existing Fund and New Fund) Additional Purchase Redemption Switch Registration of Systematic Transactions (SIP, STP, SWP) Folios applicable for mycams Financial Transactions: Tax Status: Resident Indian Individuals, HUF, Minor (except for New Folio creation) KYC complied and status updated (except for redemption) Mode of Holding: Single, Anyone or Survivor, Either or Survivor, Both or Survivor Valid Indian network mobile number to receive OTP during Redemption & SWP Page 5

6 Invest New (New Folio Creation): Steps involved in New Folio creation: 1. Investor will log-in into the mycams through valid user-id and password. 2. Participating AMC will be displayed for investor to opt. 3. Investor needs to input basic details like DOB, PAN, Bank and Mode of Holding. 4. The given PAN will be verified against the KRA database and KYC complaint will be able to proceed to the fresh subscription. 5. Subscription will be placed only for valid open ended schemes or to the permitted schemes as decided by the respective funds. 6. For investments in Direct plans, Distributor code will be Direct only. 7. Option to key-in the Distributor code, sub broker code and EUIN for investing in Regular plans. 8. Once the investor has to input scheme category, scheme, dividend option, investment amount and choose payment type and bank name. 9. Investor has to upload the cancelled cheque image copy with signature by clicking on capture now or upload image. Page 6

7 10. Only online fund transfer i.e. only banks with TPV option through the payment gateway option is allowed. 11. Upon selection of appropriate option, investor will be directed to the respective banks log-in page and upon log-in to bank account, it will go directly to banking payment menu and submit the request for fund transfer. 12. User has to complete the transaction within the prescribed timelines [20 minutes] and thereafter it will be timeout and investor has to log-in again. 13. The successful orders will reach RTA for further processing. 14. Post completion of transaction, confirmation will be displayed on the screen and reference number will be populated which investor may kindly note and quote the same for any queries. 15. NAV applicability will be based on transaction submission time [CAMS Server time will be considered] and funds realization date / status. Invest More (Additional Purchase): Steps involved in Invest More (Additional Purchase): 1. Investor will log-in into the mycams through valid user-id and password 2. Applicable folios will be displayed upon selection of fund name 3. Investor needs to select the folio in which he/she wish to transact for placing the subscription order Additional Purchase 4. Subscription will be placed only for valid open ended schemes or to the permitted schemes as decided by the respective funds 5. For investments in Direct plans, Distributor code will be Direct only Page 7

8 6. Option to key-in the Distributor code, sub broker code and EUIN for investing in Regular plans 7. Once the folio is selected and investor has to input scheme category, scheme, dividend option, investment amount and choose payment type and bank name 8. Only online fund transfer i.e. only registered banks in the folio / debit card option through the payment gateway option is allowed 9. Upon selection of appropriate option, investor will be directed to the respective banks log-in page and upon log-in to bank account, it will go directly to banking payment menu and submit the request for fund transfer 10. The successful orders will reach RTA for further processing 11. User has to complete the transaction within the prescribed timelines [20 minutes] and thereafter it will be time-out and investor has to log-in again 12. Post completion of transaction, confirmation will be displayed on the screen and reference number will be populated which investor may kindly note and quote the same for any queries 13. Where delay in payment confirmation due to session time expired / late confirmation from bank, these transactions will be processed after getting the credit confirmation from payment gateway service provider 14. NAV applicability will be based on transaction submission time [CAMS Server time will be considered] and funds realization date / status 15. There is every possibility that connectivity may fail post debit of investor account and final confirmation reaching the investor due to transaction will not get through 16. All other validations as currently available for online transactions will also be applied Redeem: Page 8

9 Steps involved in Redeem: 1. Investor will log-in into mycams through valid user-id and password 2. Applicable folios will be displayed upon selection of fund name 3. Investor needs to select the folio in which he/she wishes to transact for placing the redemption order 4. Redemption will be allowed only for valid folios having unit balance 5. Option to select one of the registered bank mandate in case multiple bank mandates has already been registered in the folio 6. Once the folio is selected, investor has to select scheme, units/amount to be redeemed, agreeing to the terms and conditions and click Generate OTP 7. OTP will be generated and sent to investor s registered mobile number 8. The mobile number registered in the respective folio(s) will be considered as registered Mobile Number 9. The OTP will expire in 15 minutes from the time sent to the registered mobile number 10. Investor has to key-in the OTP in the screen for necessary authentication 11. Post completion of transaction, confirmation will be displayed on the screen and reference number will be populated which investor may kindly note and quote the same for any queries 12. Redemption will not be allowed if mobile number has not been registered in the folio 13. All other validations as currently available for online transactions will also be applied Switch: Page 9

10 Steps involved in Switch: 1. Investor will log-in into the mycams through valid user-id and password 2. Applicable folios will be displayed upon selection of fund name 3. Investor needs to select the folio in which he/she wishes to transact for placing the switch order 4. Switch will be allowed only in open ended schemes both source scheme and target scheme 5. Once the folio is selected and investor need to select source scheme, target scheme, amount or units 6. If the target scheme is Direct plan, Distributor code will be Direct 7. If the target scheme is Regular plan, option to key-in the Distributor code, sub broker code and EUIN will be facilitated 8. Post completion of transaction, confirmation will be displayed on the screen and reference number will be populated which investor may kindly note and quote the same for any queries 9. All other validations as currently available for online transactions will also be applied SIP (Systematic Investment Plan) Steps involved in SIP: 1. Investor will log-in into the mycams through valid user-id and password 2. Applicable folios will be displayed upon selection of fund name 3. SIP will be allowed only in open ended schemes and schemes only with systematic transactions enabled. Page 10

11 4. Required data fields for SIP registration to be provided by investor; MF, Folio and Scheme selection Investment Frequency SIP Day (Date) SIP Start and End Date No. of SIP installments Installment Amount (with minimum amount display) Select Bank (only TPV banks) Broker details to be captured if Regular plan 5. Upon completion, SRN (Systematic Registration Number) is generated. Investor needs to use this SRN number to register in BillPay services with his/her NetBanking 6. Post completion of transaction, confirmation will be displayed on the screen and reference number will be populated which investor may kindly note and quote the same for any queries 7. SIP Registration requests conforming to the above rules successfully updated into CAMS TA system and acknowledgement is sent to the id/mobile number registered against the folio number and User ID 8. All other validations as currently available for online transactions will also be applied STP (Systematic Transfer Plan) Page 11

12 Steps involved in STP: 1. Investor will log-in into the mycams through valid user-id and password 2. Applicable folios will be displayed upon selection of fund name 3. STP will be allowed only in open ended schemes and schemes only with systematic transactions enabled. 4. Required data fields for STP registration to be provided by investor; MF, Folio and Scheme selection Target Scheme details Transfer Frequency Transfer Date Transfer Start Date, End Date No. of Transfers Transfer Amount Broker details to be captured if Target scheme is selected as Regular plan 5. Post completion of transaction, confirmation will be displayed on the screen and reference number will be populated which investor may kindly note and quote the same for any queries 6. STP Registration acknowledgement is sent to the id/mobile number registered in folio 7. All other validations as currently available for online transactions will also be applied SWP (Systematic Withdrawal Plan) Page 12

13 Steps involved in SWP: 1. Investor will log-in into the mycams through valid user-id and password 2. Applicable folios will be displayed upon selection of fund name 3. SWP will be allowed only in open ended schemes and schemes only with systematic transactions enabled. 4. Required data fields for SWP registration to be provided by investor; MF, Folio and Scheme selection Payout Bank Withdrawal Type: Fixed Amount Withdrawal frequency (Daily, weekly, fortnightly, monthly) SWP Day (Date) SWP Period: Start Date and End Date No. of withdrawals Withdrawal amount 5. Post completion of transaction, confirmation will be displayed on the screen and reference number will be populated which investor may kindly note and quote the same for any queries 6. SWP Registration acknowledgement is sent to the id/mobile number registered in folio 7. All other validations as currently available for online transactions will also be applied NAV & Dividend Both current and history of NAV and Dividend details of the various schemes are listed down. Page 13 STA

14 STATEMENTS: Investors can consolidate all their holdings in all Funds serviced by CAMS in one single report - and have it sent to their registered id. This also includes the Consolidated Account Statement across all RTAs. CUSTOMER CARE: a) For queries or complaints related to specific funds, investors can fill and submit the online form. Our customer service executive will respond to investor queries or complaints via . b) Download of Service Request forms c) Feedback and suggestions on mycams d) Locate nearby CAMS Investor Service Centers e) Change of Password for mycams login Page 14

15 CAMS Viveka: a) A knowledge series on various Mutual Fund topics of interest / importance. b) Mutual Fund FAQs, Money Mantra and Distributor News. Money Mantra is the exclusive investor education program conducted by CAMS to promote knowledge about investment. Policies / T & C: Data Protection Policy, Terms and Conditions intended for the investor services provided by CAMS are listed down for investor awareness. Page 15