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1 Chris

2 Norway (Oslo) Sweden (Stockholm) Scotland (Edinburgh) Ireland (Dublin) England (London) Poland (Warsaw) Austria Slovakia (Vienna) (Bratislava)

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4 Banco Sabadell, Spain Barclays Bank, UK Bitcoin, Global Fidor Bank, Germany First Direct, UK mbank, Poland Moven, USA M Pesa, Kenya Simple, USA SWIFT, Global The Currency Cloud, Global l Chris Skinner. All rights reserved.

5 Chris Skinner. All rights reserved.

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23 Favourable market conditions have created a perfect storm for the sector Restricted bank liquidity (European securitisation, bn) Low interest rates (average BoE Base Rate) -70% -95% 710bn 8.6% 240bn 0.5% Decreasing consumer trust ( banks are well run ) E-commerce adoption (% retail sales online) -80% +430% 91% 12% 19% 2.3% Source: AFME, Bank of England, British Social Attitudes survey, Verdict

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27 Chris Skinner. All rights reserved.

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34 It took 13 years to get two million customers using Internet banking; it took just two months to reach that number for mobile banking. [Barclays Bank] It took 10 years to get twenty million contacts per month through Internet banking. It took 18 months for mobile. [Société Générale]

35 Bank of America spent almost $500 million on mobile products & services in the past 3 4 years Commerzbank will invest 220 million to upgrade mobile and online banking in the next 2 3 years HypoVereinsbank (Unicredit) will spend more than 300 million to transform into a leading multichannel bank by 2016

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41 Connected Cars Connected TVs Chris Skinner. All rights reserved.

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44 The 21 st century internet is as transformational as electricity in the last century

45 The 21 st century internet is as transformational as electricity in the last century Connecting humans to the internet is the war for business this century

46 Chris Skinner. All rights reserved.

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50 Opus Research predicts that the global number of registered voiceprints will increase from 10 million today to over 25 million in 2015, and much of this will illbe driven by the payments markets. Chris Skinner. All rights reserved.

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52 Agricultural Revolution coins Industrial Revolution notes and checks Service Revolution cards troltd.com Information Revolution chips

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58 Over 80 percent of Tencent revenue comes from value added services that users Over 80 percent of Tencent s revenue comes from value added services that users pay for using QQ coins ( 币, Bì) QQ s virtual currency. Tencent introduced QQ coins in 2002, and the currency has since become the main driver of China s virtual goods market, valued at about US$5 billion in 2009.

59 Mone y is just data

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64 Finding value in the Data

65 More than 2,500,000,000,000,000,000 bytes of data (2.5 exabytes) are produced every day: People send more than billion messages sent a day. People and brandson Twitter send morethan 340 million tweets a day. People on Facebook share more than 684,000 bits of content a day. People upload 72 hours (259,200 seconds) of new video to YouTube a minute. Consumers spend $272,000 on Web shopping a day. Google receives over 2 million search queries a minute. Apple receives around 47,000 app downloads a minute. Brands receive more than 34,000 Facebook likes a minute. Tumblr blog owners publish 27,000 new posts a minute. Instagram photographers share 3,600 new photos a minute. Flickr photographers upload 3,125 new photos a minute. People perform over 2,000 Foursquare check ins a minute. Individuals and organizations launch 571 new websites a minute. WordPress bloggers publish close to 350 new blog posts a minute. The Mobile Web receives 217 new participants a minute.

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67 The entire works of William Shakespeare (in text form) = 5 MB of data = 500 billion Works of Shakespeare a day

68 25 exabytes Valuable SECURE CRITICAL IMPORTANT WORTHWHILE 200 zetabytes Erroneous RUBBISH

69 25 exabytes SECURE CRITICAL IMPORTANT WORTHWHILE RUBBISH Erroneous

70 Who will know my usernames and passwords? Who will be able to use my facebook, twitter, linkedin and accounts? Who will have access to my ebay, PayPal, Bank and trading accounts? Who will know about my online life assurance policies, investments and pensions? Chris Skinner. All rights reserved.

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72 Chris Skinner. All rights reserved.

73 Chris Skinner. All rights reserved.

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75 Chris Skinner. All rights reserved.

76 Chris Skinner. All rights reserved.

77 People Process Technology

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79 Cloud computing is the next stage in the Internet's evolution, providing the means through which all your computing needs can be delivered wherever and whenever you need it, on demand, and paid for just what you use.

80 A (API) ifi h f i An Application Programming Interface (API) specifies how software should interact with each other. A company provides an API so that other software developers can design products that are powered by its service.

81 Visa analysed two years of customer records, or 73 billion transactions amounting to 36 terabytes of data, in 13 minutes when processing time would have taken a month using traditional methods.

82 Chris Skinner. All rights reserved.

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87 Segmentation Capabilities Products Channels Competencies Manufacturing Processing Distributing

88 Visa analysed two years of customer records, or 73 billion transactions amounting to 36 terabytes of data, in 13 minutes when processing time would have taken a month using traditional methods.

89 Retail Banking Private Banking Commercial Banking Transaction Banking Investment Banking Insurance

90 Retail Banking Private Banking Commercial Banking Transaction Banking Investment Banking Insurance

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92 Launch of mobile API Launch of x.commerce API Launch of mobile API Launch of x.commerce API

93 Average Facebook user has 235 friends 2,000 Likes = 470, Views Average cost to gain a registration: 1.33 Average cost to gain a fully KYC processed customer: 16.70

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98 I think Chris has added tremendously to the conversation with this book and I highly recommend it. Brett King, author of Bank 2.0 and founder of Moven This is an up to the minute look at the challenges banks face as the information age goes into overdrive. Michael Mainelli, Emeritus Gresham Professor of Commerce at Gresham College, London Chris Skinner. All rights reserved.

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