Sangoma Top Application Contest Winners May 16, 2011

Transcription

1 Sangoma Top Application Contest Winners 2010 May 16, 2011

2 SANGOMA 2010 TOP APP CONTEST Over 70 Entries Submitted between Oct 1 Dec 31, 2010 Divided into groups by region Winners selected by Sangoma Executive Staff Jeff Dworkin Director of Marketing Sangoma Technologies t x109 e. jdworkin@sangoma.com 2

3 SPEAKERS Mike Coffee CEO Commetrex Corporation Ygor Lemos Systems Architect/ Engineer/Developer ezvoice Telecom +55 (16) Cian Maher Intellicom cmaher@intellicom.ie Mehul Shah CEO Krishna TeleSoft Pvt. Ltd mehul@onlinevoipsolutions.com 3

4 Mike Coffee CEO North America COMMETREX CORPORATION BLADEWARE 4

5 Commetrex Corporation Presenter: Mike Coffee, CEO Product: BladeWare & Open Telecommunications Framework (OTF) HMP telephony framework for the OEM BladeWare for enterprise fax 5

6 OTF: A Distributed Framework Primary Server: Group Mgmt, Authentication, etc. Container Manager Admin Facility Client Apps Transport Connection Manager System Call Router Resource Service Manager To Media Processing Resources 6

7 OTF & Sangoma Add Proprietary Resource Ctls. From OTF Kernel OTF Transport Add Proprietary RSMs Sangoma Resource Service Manager Media Resource Controller Media Resource Controller SIP Resource Sesrvice Manager Add Proprietary Hardware OpenMedia To Data Object Manager File Stream Server Media Stream Transforms IP Stream Server IP Sangoma I/O Driver PCM Stream Server A200/A10X PSTN Add Proprietary MSTs 7

8 BladeWare Features Distributed client-server Proprietary product Voice & fax support Sangoma & SIP support Windows and Linux Comprehensive support Features Scalable system No GPL worries Broad market coverage Broad market coverage Broad market coverage Lowest development cost and highest customer 8

9 For More Information Visit Contact or call and press 1. Q&A 9

10 Ygor Lemos Systems Architect/ Engineer/Developer Latin America EZ VOICE TELECOM EZRECORDER 10

11 About the Company Presenter Ygor Lemos Systems Architect / Engineer / Developer ezvoice Telecom Brazil / São Paulo Founded on 2005 as a spin-off from Convex Internet Provider founded on 1995 and the third in Brazil, ezvoice is one of the first companies to be granted a SCM license (Multimedia Communications Service) from Brazilian regulator ANATEL

12 ezrec Hive ezrec Call recording appliance Distributed on-thecloud call recorder with central access ezcarrier Billing and Routing control for VoIP or Hybrid carriers Products & Services ezipbx Hybrid IP and Digital PBX with Unified Communications ezcare Support with multiple Service Level Agreements ezbackup Automatic Off-site backup for ezvoice appliances Virtual ezipbx ezipbx virtualization for contingence ezvoice VoIP VoIP Carrier ezmeeting High-density voice conference solution ezbroker Virtual turret for financial market operations ezbdo Portability database replication for customer side LCR from ANATEL

13 ezrec ezrec is a call recording solution for analog FXO/FXS lines, digital E1/T1 lines with ISDN signaling (MFC/R2 support is currently under development) and IPC Trading Turrets, using Sangoma cards. It is capable of working as a stand-alone solution or on-the-cloud as ezrec Hive, synchronizing multiple recorders calls into a centralized on-the-cloud server, allowing big infrastructure customers to access recorders from multiple sites trough a unified and centralized easyto-use AJAX web interface for both configuration, call retrieval, realtime monitoring and call audio preview. ezrec Hive model also features iphone and ipad native app clients and does not require specialized personnel to setup. It is already in use by several financial stock traders, financial institutions and banks with high-demand mission-critical distributed call recording needs.

14 Appliance Photos ( Drone )

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18 Product Drilldown Distributed Multi-protocol call recording for: E1 (T1/E1 ISDN / MFC-R2) FXO / FXS Analog Lines IPC and Etrali Trading Solutions / Turrets HTML5 AJAX Web 2.0 Realtime Interface for call retrieval, realtime drones monitoring and configuration. iphone, ipad and Android native apps. Secure VPN between Drones and Hive with reliable and extensively tested synchronization algorithm. Easy drone client configuration by built-in LCD and buttons on the appliance. Multiple reports, including call recording access by user and location.

19 Datacenter Cloud Servers PSTN Secure VPN Analog or Digital Lines ezrec INTERNET Legacy PBX Desktop Clients with Web Browser Internet Connection Extensions

20 How to Buy International Sales Technical Questions

21 Q & A Thank You!

22 Cian Maher EMEA INTELLICOM CONTACT CENTRE UCX 22

23 Who we are? Intellicom was founded in 2004 Currently Employ over 200 people Operate in the UK and Ireland 2 Aspects to the business Call Center Services Call Center Solutions Note: Not in the original broadcast.

24 Our Solutions We offer feature rich, flexible and cost effective contact center solutions using Asterisk. Offering products such as Call Recording, SMS & Queuing, Auto Dialer, Advanced Call Routing, IVR Broadcast & CRM Integrated IVRs. Note: Not in the original broadcast.

25 Call Recording Our Asterisk-based call recording solutions integrate with most major PBX vendors. Integrating with their call routing platform to extract relevant call information for the search and retrieval of call recordings. Note: Not in the original broadcast.

26 SMS & Queues The queuing of and SMS. Skills-based routing decides who handles the next , SMS or Telephone call and provides drill down reporting on these events. Note: Not in the original broadcast.

27 Auto Dialer Our Auto Dialer Integrates with most well known PBX vendors and provides Predictive, Preview and Progressive modes for dialing contacts. Note: Not in the original broadcast.

28 Advanced Routing An example of one of our call routing features would be QCallBack which allows customers to drop out of a queue and retain their position. Once they achieve first in queue they are automatically called back. All seamless to the agent and the caller. Note: Not in the original broadcast.

29 IVR Broadcast This application allows you to build an IVR, upload a list of all contacts you want to play that IVR to and then dial them. As people answer, they are automatically played the IVR. Depending on their selection, they are routed accordingly. Note: Not in the original broadcast.

30 CRM - IVR Integration Our IVR application can integrate with your existing CRM. So by asking your customer to enter their account number, you can now automate information such as their recent transactions, account balance or any information you want them to hear. Note: Not in the original broadcast.

31 Workforce Management Asterisk Integration for Nice Systems TotalView workforce management suite. Note: Not in the original broadcast.

32 Our Customers Some of our Customers Include: Directory Enquiries Note: Not in the original broadcast.

33 Contact Intellicom TEL: FAX: sales@intellicom.ie Note: Not in the original broadcast.

34 Mehul Shah CEO APAC KRISHNA TELESOFT PVT. LTD. CUSTOM CALL CENTER 34

35 About Us Founded in 2005 by a Pioneer team of VoIP Experts, the company has created its patent on QoS of Video Telephony. We were the first to introduce a comprehensive VoIP solution to the Call centre market and have successfully got the concept acceptable in the market place. Systems ranging from 5 up to hundreds extensions. OvS Current Sales & Service strength is about 40 people. 35

36 Key Strength Strong Management Team 40 Qualified & trained professionals to market, install, integrate, & support the target segment 24*6 NOC to provide Remote maintenance, with complete infrastructure at the facility Voice / Video, Chat, support available 24*7 In-depth Knowledge on IPLC/VoIP/ TDM/ VoIP and host of ACD/IVR/PD/Loggers 36

37 Product Portfolio Call Center Dialer IP / PBX Voice Broadcasting Video Telephony Web Conferencing Click to Call on Web 37

38 Call Center Dialer 38

39 Call Center Dialer - DialShree DialShree is a comprehensive customer contact product that seamlessly integrates with your existing voice and data systems It delivers a carrier class application that not only automates the handling of failed calls but also offers: Seamless Predictive Dialing Call Blending Call Processing facilities Real-Time statistics & reporting Remote (Web Based) monitoring, and Many add on In-Group features All designed to maximize agent productivity and enhance the overall efficiency of your contact center 39

40 Feature List Predictive Dialing: Call Blending: Dialing Modes: Call Processing Features: Most advanced dialing system Supports Answering Machine and S.I.T. Frequency Detection Runs multiple campaigns simultaneously Campaign Management and Monitoring Receive Inbound Calls as well as, Make Outbound Calls Predictive, Automatic or Manual Modes Dial Next Number (Auto Dialing) Park Call (Queue the call) Web Call Back Call Transfer ( to Agent, PBX, Outside #) Music or Message on hold, etc. All from the PC workstation and without using the telephone Call Recording and Monitoring: 100 % digital recording of conversations Call Monitoring for real time and future reporting and analysis 40

41 continue Add On, In-Group Features: ACD with Intelligent Routing (using DNIS, ANI and DTMF) checks a database and routes calls to the agents most skilled at meeting a particular need, increasing efficiency and customer satisfaction Digital Receptionist enabling answering the inbound phone calls without a receptionist Agent login in multiple In-Group Voice Mail facility mailboxes can be set up for every CSR so they'll never have to miss an important call again Multi-Campaign IVR lets contacts use their touch-tone telephone to find the information they need and avoid waiting in call queues. Fewer agents are therefore required. Automated Post-Call Processing auto records and archives all details after the call efficiently for future use and training Quality Monitoring follows a predefined quality policy enabling ASQUARE Quality Assurance 41

42 continue Conferencing: Call and Agent/Campaign Reporting (CDRs): Database Integration: 24/7 Centre of Excellence : Supports three party call conferencing Real-time call monitoring Keep track of events (agents log in/log out, online reports, agent wise reports, campaign wise reports, disposition reports, etc. Carrier Switch CDR Reconciliation Reports (both agent and campaign wise) using industry standard Crystal Reports and statistics Remote (Web based) monitoring Controllable by, and can be integrated with, host or legacy database systems via its flexible interface 24x7 tech chat support to customers over 20 countries Tech Team Monitors all your Online calls Bandwidth and carrier Gateway status remotely, and Assists you in sorting your configurations and problems 42

43 Other Product IP/PBX Voice Broadcasting MassMeet Next Generation Web Conferencing Solutions 43

44 PSTN Traditional Telephony Switch Connectivity to operator Soft Switch Conference Server Voice Mail Server Music and announcements Subscribers Location server Ordinary Telephones And Fax Machines 44

45 PSTN Conference Server Everything in ONE system Connectivity to operator Soft Switch SIP Telephones Voice Mail Server Music and announcements Subscribers Location Ordinary Telephones And Fax Machines 45

46 Other Services PSTN ITSP SIP Telephones SIP Lines SW Phones Telephony Switch Conferencing Fax-to- Voic -to- Caller ID ACD IVR Music on Hold Subscriber location Calls Register Call Recording Self Management and Provisioning Ordinary Telephones And Fax Machines 46

47 SPEAKERS Jeff Dworkin Director of Marketing Sangoma Technologies t x109 e. Mike Coffee CEO Commetrex Corporation t e. Cian Maher Intellicom t e. cmaher@intellicom.ie Mehul Shah CEO Krishna TeleSoft Pvt. Ltd. t e. mehul@onlinevoipsolutions.com Ygor Lemos Systems Architect/ Engineer/Developer ezvoice Telecom t. +55 (16) e. dev@ezvoice.com.br 57

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