The Bon-Ton Stores, Inc. Transportation and Merchandise Logistics Standards

Transcription

1 The Bon-Ton Stores, Inc. Transportation and Merchandise Logistics Standards

2 Dear Vendor Partner, One of the critical components in BonTon s Strategic Business Plan is an efficient Supply Chain. Managing BonTon s Supply Chain efficiently through Supply Chain Standards allows us to maintain strong vendor relationships, remain competitive, and satisfy our customer. These standards allow us to maintain a uniform, cost effective process throughout our supply chain, which results in greater store vendor efficiencies. These standards are clear and consistent with industry practices and the GS1 U.S Committee Standard for Floor Ready Merchandise which BonTon has historically supported and incorporated. As such, BonTon expects compliance to these standards. While the standards are specific in nature, if questions or concerns arise, there are appropriate contacts listed throughout the guide to contact for clarification. The BonTon is committed to maintaining and enhancing our Supply Chain. BonTon will embrace new technologies and industry standards as they become available and will continue to work with you, our supplier, to develop a strong business partnership and a world class Supply Chain. The Bon-Ton Stores, Inc. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 2

3 Table of Contents Page Amendments 4 Introduction Compliance & Expectations 5 Transportation Compliance 5 Purchase Order Management 8 Fill Rate 9 Bills of Lading 9 Direct Imports and Domestic Port of Entry Programs 10 Packaging, Quality of Shipping & Concealed Shortages 11 Vendor Performance 13 Total Quality Assurance Program 13 Reverse Logistics (Return to Vendor Shipments) 14 Correspondence 14 Internet Access 15 Floor Ready Merchandise Standards 16 Advanced Shipping Notice (ASN) 18 Pre-Distributed Merchandise 19 Compliance Information 19 E-Commerce 19 Retail Price Requirements by Family of Business 20 Appendixes Appendix A Conveyable Cartons/Regular Slotted Cartons 21 Appendix B Master Packs 22 Appendix C Outer Carton Sealing Requirements 23 Appendix D Approved Polybag Suppliers 24 Appendix E Floor Ready Hanger Program 25 Appendix F Approved Floor Ready Hanger Suppliers 28 Appendix G Approved Third Party Service Providers for GS1 U.S. Tickets 29 Appendix H Size Strip Requirements and Placement 30 Appendix I Ticket Placement Standards 31 Appendix J UCC 128 Shipping Container Label Format and Placement Standards 32 Appendix K Vendor Set up Form 36 Appendix L Vendor Logistics Portal Instructions 37 Appendix M Pallet Standards 40 Appendix N Small Package Shipping Instructions 41 Appendix O Bon-Ton Distribution Center Shipping Addresses 43 Appendix P Transportation Non-Compliance Offset Table 44 Appendix Q Commercial Zone Origin Table 45 Appendix R Domestic Vendor Start-Up Guide for International Shipments 46 Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 3

4 Amendments to the Transportation and Merchandise Logistics Standards Date Topic / Appendix Page(s) Change(s) The Bon-Ton Stores Inc., Tra nsportation 06/2015 and Merchandise Logistical Sta ndards is a new compliance guide repla cing; Merchandise logistical Standards, Merchandise Transportation a nd WEB Portal Instructions, a nd Furniture Logistical Standards a nd WE D Portal Instructions effective date: 07/05/2015. Please review the entire guide. 09/2015 New screens on bonton.com Small Package Instructions FedEx Shipping Requirements Added Replace UPS Consignee Billing 09/2015 Updated Item 7 with new FedEx Suppoprt Contact Phone Number Replace UPS Consignee Billing ALL /2016 Updated West Jefferson Address Name Updated Compliance Offset Table to show Rule /2016 Updated Item 10 parts c & d 6 Updated Item # 11 7 Dated TMS/Portal instructions removed /2016 Third Pa rty Warehouses removed 6 06/2016 SRR repla ced by Order Number 5,6,7,9,41,42 06/ /2016 Table of Contents 3 Updated Transportation Non-Compliance 44 06/2016 Offset Table. R ules 225, 230, 231, 232, 233 added. 08/2016 Updated Appendix F Updated Appendix G /2016 Updated Item 7, Page 6 Updated Appendix P Entire guide update Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 4

5 Introduction Message to Bon-Ton s Trading Partners In order to streamline supply chain initiatives The Bon-Ton has consolidated its compliance guides into one manual. The new manual, Transportation and Merchandise Logistic Standards, is effective immediately and replaces all other guides including Merchandise Logistical Standards, Merchandise Transportation & Web Portal Instructions and Furniture Logistical Transportation & Web Portal Instructions. Fine Jewelry Special Shipping & Routing Instructions remain unchanged and in full force. Trading partners are encouraged to review the requirements of the new manual, as it is the baseline version for all future updates. Please distribute to anyone involved in preparing and shipping merchandise to The Bon-Ton. All Suppliers, including International Vendors, are required to comply. The requirements defined in the Transportation and Merchandise Logistic Standards are provisions of the purchase order contract and are applicable to all shipments regardless of the party responsible for freight charges. Failure to comply creates additional Supply Chain expenses which will be passed on to the Supplier as a non-compliance offset. Any questions relative to Transportation should be directed to Corporate Inbound Transportation. Floor Ready questions should be directed to Corporate Vendor Relations. The Bon-Ton appreciates ongoing compliance efforts and partnership. Transportation The following directions and rules have been developed to minimize freight expense and to ensure that transit to Bon-Ton Distribution Centers and Stores is consistent with merchandising objectives. Bon-Ton encourages you to thoroughly read the directions and rules and get clarity where necessary. Compliance with transportation routing does not constitute full compliance with guidelines or purchase order terms, any deviation from any of the following could result in an offset charge. Vendors are required to enter shipment level detail into the Vendor Logistics Portal for all Purchases Orders. This process assigns an Order number (formerly SRR) to the shipment and is the sole method for processing collect shipments and assigning a delivery appointment for prepaid shipments. Regardless, all purchase orders inbound (collect or prepaid) to a Bon-Ton Distribution Center must be entered into the Vendor Logistic Portal. Shipments from the Portal are optimized by the Transportation Management System (TMS) for routing and in most cases routing is determined by shipment characteristics. It is for this reason that portal shipment level detail provided is accurate and that all directions and rules are followed at all levels to ensure service and cost effective transit of merchandise. The Bon-Ton has identified several transportation rules as critical to its business model. A Non-Compliance Expense Offset Program has been designed to offset the additional expense to the Bon-Ton for the inefficiencies created by non-compliance to these rules and the research and processing of those violations. To obtain access to the Vendor Logistics Portal, find portal instructions and create a location ID please see Vendor Logistics Portal Instructions, Appendix L. Transportation Compliance 1. Bon-Ton s preference is that all vendors to ship on a freight collect basis allowing Bon-Ton to designate a preferred carrier. If Vendor s continual obligation is prepaid freight terms, complete compliance is still required. 2. All shipments consigned to a Bon-Ton Distribution Center (including furniture) require entry into the Vendor Logistics Portal. Please review the Vendor Logistics Portal section for further information and instruction. 3. When creating a routing request in the Vendor Logistics Portal, the accuracy of the shipment information (handling units, cube, NMFC classification and description, weight, ready date etc.) is critical. Shipment detail is filtered by the Bon-Ton Transportation Management System (TMS) and each routing request is optimized to mode. Inaccurate shipment detail and poor loading practices can disrupt the optimization process. It is for this reason a shipper will be subject to a non-compliance offset. Revisions can be made at any time to the routing request until the shipment is marked as closed or routed. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 5

6 4. Shipment palletization, please see Appendix M. 5. Bon-Ton routed shipments will be assigned a Bon-Ton preferred carrier and a system generated Freight Routing Notification will be sent to the vendor s designated address. The Freight Routing Notification contains routing information and instructions. Failure to comply with instructions will result in a non-compliance offset. 6. Variances to any transportation instructions or exemptions to compliance rules can only be approved, in writing, by Bon-Ton Domestic Inbound Transportation. No other authorization will be deemed valid. 7. Each Vendor shipping origin : Is limited to ship 2 times per calendar week to each Bon-Ton Distribution Center. Orders must be submitted with nonconsecutive Available Ship Dates for shipments to each DC. Friday and Monday are not considered consecutive days. Must consolidate all same day shipments to the same Bon-Ton Distribution Center on one shipment routing request (Order Number) in the Vendor Logistics Portal. A postal address constitutes a shipping origin. The Date used to measure these rules is circled in the screenshot below. BOL Dates are not considered. Above rules do not apply to multiple full truckload shipments from a single shipping facility to a single Bon-Ton Distribution Center. If a purchase order ships to multiple Bon-Ton Distribution Centers, shipments made to each Distribution Center are expected to ship on the same day. In the event a purchase order ships across multiple days, always ship to the furthest Bon-Ton Distribution Center first. 8. Purchase Order ship window a. Shipments must be available for pick-up within the shipping window. b. Routing requests can be entered in the Vendor Logistics Portal prior to the ship window. c. Routing requests must be submitted a minimum of two business days prior to the date the goods will be available to ship and the P.O. Cancel Date. Shipments submitted after 2:00 PM (Eastern Standard Time) will be treated as a next day submission. d. Purchase order extensions are at the discretion of the Merchant. Purchase orders are refreshed in the Vendor Logistics Portal system every 2 hours, Monday thru Saturday 6 AM EST to 6 PM EST. e. If the last ship date or cancel date falls on a weekend or holiday, use the prior business day as the ship date. f. Ship merchandise as early in the ship window as possible. 9. Purchase order ship windows and cancel dates must be followed without exception. Attempts to submit a Shipment Routing Request outside of the purchase order window will be denied, regardless of circumstances. If the cancel Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 6

7 date of a Purchase Order has passed, it must be extended by the Merchant. Any modification to the P.O. requires 2 hours to update into the Vendor Portal. 10. Routed shipments and carrier pick up a. Shipments routed truckload (TL) - Carrier will contact the Shipper/Vendor for pick up appointment. b. Shipments routed less than truckload (LTL) - Vendor is required to contact the carrier (freight notification) with the Order number(s) and schedule a pick up. c. Shipments routed through Bon-Ton consolidation (Dynamic or City Fashion Logistics) i. Vendor is required to contact the consolidator (freight notification) with the Order number(s) and schedule a pick up. ii. Shipper is responsible to sort and segregate shipments by DC Destination. Carriers are not responsible to sort and segregate. d. Shipments routed small package i. Vendor is responsible to ship via FedEx GROUND COLLECT and to notify the carrier or simply add to small package outbound for pick-up (Appendix N). ii. Vendor is responsible to enter the P.O. Number in the Reference field when creating the Small Package shipping label and enter Order number in the customer reference field. e. Truckload originating from a single location where origin and destination seals match will be considered SLC (Shipper Load and Count). f. Last stop truckload shipments where origin and destination seals match will be considered SLC. 11. Cancellation Compliance requires the Vendor to submit the cancellation before 2PM EST on the day prior to shipment. Cancellation notices received after the cutoff will result in a Compliance offset. 12. Shippers/Vendors should notify Bon-Ton Inbound Domestic Transportation in all cases where a carrier misses a pick-up or is late for a pick-up. Bon-Ton Domestic Inbound Transportation at btloadplanning@bonton.com. Include the carrier name, destination Distribution Center, Order number, and incident description. 13. Shipper/Vendors are expected to process shipments on a timely basis and along industry standards. Carrier delays such as, but not limited to, detention, wait time, truck ordered not used, and driver assist will result in a noncompliance offset. Freight and corresponding paperwork must be complete and accurate at the time of the scheduled pick-up. 14. Vendors are responsible for the shipment and delivery of merchandise to the correct Distribution Center. Cartons delivered to the incorrect Distribution Center will result in a Compliance offset. See the Store /DC Matrix: Vendors should not wait until the end of a month, quarter, fiscal period, or cancel date to ship goods. System volume and tight capacity during these timeframes could significantly delay the routing and pick-up of Bon-Ton shipments. 16. Where a third party logistics provider (same origin) is utilized by two or more Bon-Ton vendors, the expectation is that this single location would act as a single shipping point and would adhere to BonTon s Shipping Standards. 17. Bon-Ton consolidators, Dynamic and City Fashion Logistics, will not accept prepaid shipments. 18. All shipments originating from New York/New Jersey Commercial Zone (see Appendix Q) must ship freight collect via BonTon s designated carrier. A charge of $1.75 per carton shipped will be deducted against your invoice as part of this commercial zone offset. 19. All apparel shipments originating from the California Commercial Zone (see Appendix Q) must ship freight collect via our designated carrier. Fifty percent (50%) of the total freight cost will be deducted against the Vendor s invoice as part of this commercial zone offset. 20. Bon-Ton Distribution Centers are cross-dock facilities. All collect and prepaid shipment deliveries are subject to a scan count and actual purchase order receipt. An OS&D report is generated after the receiving process, identifying any shipment exceptions to the bill of lading. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 7

8 21. Merchandise that does not belong to Bon-Ton will be shipped back to the vendor via LTL collect and without an RA Number, regardless of shipment size, value or vendor location, an offset may apply. 22. All collect expedited shipments must be authorized in writing by Bon-Ton Domestic Inbound Transportation only. 23. If The Bon-Ton is paying any portion of the freight expense, the choice of carrier and service level required rests with Bon-Ton Domestic Inbound Transportation. Freight collect shipments, where the Vendor agrees to pay any freight expenses, will be settled through the Transportation Compliance Program. 24. Direct-to-store shipments require authorization by Bon-Ton Domestic Inbound Transportation and can only be initiated by a Bon-Ton Merchant. Authorization is ed to the shipper with specific handling and routing instructions. Verbal authorizations are not valid and will not be honored. Authorized direct-to-door shipments are not to be entered into the Vendor Logistics Portal. Unauthorized direct-to-store shipments will result in a noncompliance offset. 25. Vendors shipping prepaid less than truckload (LTL) are expected to utilize Bon-Ton core LTL carriers. Consult btloadplanning@bonton.com for details. 26. Prepaid carriers must schedule receiving appointments no less than 24 hours in advance of the desired delivery date. The receiving Distribution Center will request a valid Order number that is generated from the Vendor Logistics Portal prior to providing a delivery appointment. 27. Any prepaid carrier related accessorial charges are the responsibility of the Shipper/Vendor. 28. Prepaid expedited shipments do not require authorization from Bon-Ton Domestic Inbound Transportation. Vendor Portal entry and Delivery appointments are required. 29. Any specialized distribution program that is directed by a vendor is subject to prior approval by Bon-Ton Domestic Inbound Transportation. Programs and any updates or changes must be mutually agreed to in writing. Purchase Order Management 1. Purchase orders are considered canceled on the complete date indicated on the purchase order or if the P.O. is not shipped complete on or prior to that date. Shipments made on or after the automatic complete date are subject to refusal or return at the vendor's expense. A handling charge will be assessed for merchandise that is shipped and accepted after the cancellation date. The Bon-Ton does not accept telephone orders, worksheets or verbal commitments; this includes ed agreements without required back up. If purchase order changes or substitutions have been agreed upon, please ask the Buyer to provide an updated copy of the corrected purchase order or a screen print of the updated purchase order screen. All agreed upon changes or substitutions (including ship dates, color, size or style substitutions) must be confirmed in writing by the Buyer prior to shipping. A screen print of the updated purchase order or a copy of a signed MIO purchase order change form is acceptable. Note: All documentation must clearly indicate the date the changes were made. 2. Unauthorized over shipments, style, color or size substitutions will not be accepted without prior written approval from the buyer. Do not ship more of one product/style in lieu of another product/style. Merchandise miss-picked and not found on the order will be considered a substitution. This will be considered an over shipment. 3. An updated copy of the purchase order from BonTon s purchase order system or a retransmission of the EDI order indicating the changes made must support any changes to the PO at the style/color/size level. Failure to do this will result in an expense-offset deduction. 4. Over shipments, unauthorized style, color, and size substitutions; merchandise not ordered, merchandise picked in error; merchandise not shipped within the period specified on order and defective merchandise will be refused or returned solely at the vendor s expense and risk. A return authorization will not be used for any of these shipments. Disposition of any refused shipment (including responsibility for any freight charges, reconsignment, or relabeling charges) become the sole responsibility of the vendor. Any return shipment refused by the vendor will be abandoned to the carrier for salvage. BonTon will not accept any responsibility for payment of any Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 8

9 merchandise invoices, transportation, handling, warehousing or holding costs associated with any abandoned shipment. These shipments will be returned to the address from where the shipment originated. 5. An updated copy of the purchase order from our purchase order system or a retransmission of the EDI order indicating the changes made must support any changes to the PO at the style/color/size level. Contact the Vendor Relations office prior to shipment with any approved changes to the PO. Merchandise shipped that does not comply with the color, style, size, location distribution or other elements of the applicable purchase order may result in an expense offset deduction even if the Bon-Ton Stores, Inc. accepts the merchandise. This includes style substitutions and over shipments by specific stores. 6. Unless authorized in writing by the Buyer, all direct-to-customer shipments must be shipped complete. 7. New store purchase orders may not be direct shipped to a new store without prior written authorization from the Transportation Department. Penalties are assessed for unauthorized direct to store shipping. Fill Rate We are committed to providing our customers a full selection and assortment of merchandise in our unit stores. In order to achieve this, our suppliers are expected to ship in accordance with the style, color, size and quantities specified on our purchase orders. We view it as a critical business need for our suppliers to fulfill the purchase order commitment. Our commitment is to increase customer satisfaction and sales of basic, replenishment and fashion products by insuring that the right product is on the selling floor at the right time in the styles, colors, and sizes ordered. It is essential that suppliers make an equal commitment to ensure that we receive the intended assortment at the style level. While you will not be charged back for fill rate, unacceptable levels of replenishment or fill may jeopardize the business relationship and or generate future chargebacks. 1. Split shipment of styles. Our intent is that your assortment is on our selling floor within five business days of receipt. In order to maintain store plan-o-grams and meet customer demands you are strongly encouraged to ship each style complete. 2. Shipment of all styles is required. We intend to assort our selling floor with each of the styles ordered on any given purchase order. When our suppliers accept an order and choose to ship any styles on that order our expectation is that all styles on the order will be shipped. After the complete date following total receipt recognition for those orders where at least one style has shipped, every purchase order will be reviewed to ensure that all styles were shipped and received. 3. Basic Stock / Replenishment (BSR). Replenishment fill rates. Replenishment purchase orders should have a minimum of 85% initial fill rate for any one style, final fill rates for our replenishment purchase orders must be no less than 95% per style. Additionally we expect to receive all styles ordered on our replenishment purchase orders. Any back orders of BSR merchandise are subject to cancellation without notice. If a back order is required, the product must be shipped freight prepaid and arrive within 10 days of the initial purchase order in question and within the purchase order window. Style, size or color substitution will not be allowed under any circumstances on any replenishment order. 4. Fashion / non-replenishment orders. Fashion / non-replenishment orders should be shipped with a minimum fill rate of 95% at the individual SKU / UPC level (style, color, size). Upon completion of all deliveries. 5. Advertised and New Store orders. These purchase orders are critical to achieving success in our marketplaces. Our customer expects us to provide name brand product at the advertised prices in stock. The basic expectation is that Advertised and New Store orders are shipped with 100% of the units ordered and shipped on time. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 9

10 6. If you are unable to fill purchase orders as ordered, all substitutions, quantity changes, style elimination and date changes must be approved by the buyer and updated in the purchase order management system. Handwritten buyer notes, , verbal or telephone agreements are unacceptable and invalid. The only acceptable document is an updated purchase order (in our system) at the time of receipt. Bills of Lading 1. All shipments must ship via a GS1U.S. Compliant bill of lading. The Bon-Ton has a GS1U.S. Compliant Bill of Lading available in the Vendor Logistics Portal and encourages all vendors to utilize this feature to ensure accuracy. Shippers must ensure all pages of the bill of lading are tendered to the carrier. 2. A manifest is not a substitute for a BOL and should not be attached to a BOL as a supplement. All information must be listed on the bill of lading or a GS1U.S. BOL supplement page where additional PO line items are needed. Do not list multiple line entries per purchase order (i.e., a line for each store). 3. Shippers/vendors are required to list the Order number assigned by the Vendor Logistics Portal, on the bill of lading. Note, Order numbers automatically print to the BOL printed from the Vendor Logistics Portal. 4. Do not send packing lists. 5. Shipper/Vendors should not use a master bill of lading or manifest at any-time. All purchase order numbers are to be listed on the GS1U.S. Bill of Lading and one Bill of Lading is to be tendered per shipment. List each P.O. only one time. Same day shipments are required to be consolidated to one BOL per Bon-Ton DC. 6. All shipments routed/directed by Bon-Ton must be marked COLLECT on the BOL. 7. Fill in the complete actual ship from address. Please include the Shipping Department telephone number. 8. Fill in the complete ship to Bon-Ton address. 9. Shippers/Vendors are responsible for shipping merchandise to the correct Distribution Center. Shipments must be tendered on individual bills of lading per destination distribution center. Consult the Store/DC Matrix and Instructions found on for further information. Under no circumstances should a Shipper/Vendor ship all stores to one distribution center location. Carriers will not sort and segregate shipments. 10. Each purchase order, corresponding carton count, weight, and cube must be listed/itemized on the BOL. Shipper/Vendor becomes liable for exceptions where this information is missing or inaccurate. PO line items must match Vendor Logistics Portal entry. 11. Proper NMFC description, number and class must be listed in the BOL Commodity Description area. Shipper are required to properly classify their goods, for more information. 12. When shipping pallets, follow the GS1U.S. Standard by circling Y for yes in the pallet section and then placing quantity of pallets and type in the handling units section. 13. Carrier section is to include carrier SCAC, trailer number and seal number. 14. Unless agreed to, do not add special instructions or notes to a COLLECT Bill of Lading. 15. Unless specified by Bon-Ton Domestic Transportation in writing, insurance is the vendor s responsibility. 16. Release values are not to be included on COLLECT bills of lading unless approved by The BonTon. 17. Bon-Ton requests bills of lading to be signed shipper load and count (SLC) for all shipments. Where a vendor facility is shipper load and driver count the driver must have full access to consigned freight and loading of trailer, otherwise; Shipper/Vendor is responsible for any shortage. Full truckload shipments or multi-stop truckload shipments, where there is seal integrity, will be considered SLC. Shipper/Vendor is required to seal trailers and record seal number on truckload bill of lading. Where driver assist is required to load and/or count, the Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 10

11 Shipper/Vendor will be subject to an expense offset. Where a Shipper/Vendor refuses to seal a loaded unit the carrier will apply a seal, note to BOL and shipment defaults to SLC. 18. Indicate, with a check mark at the bottom of the GS1U.S. Bill of Lading, which party loaded and counted the shipment. Missing indicators will default to shipments to SLC. Drivers are to be allowed to fill in boxes where they actually count pieces or handle merchandise. 19. Both Shipper/Vendor and driver are required to date and sign the bill of lading. 20. Failure to properly prepare a bill of lading will automatically render the shipment SLC. Direct Imports and Domestic Port of Entry Programs Direct imports, where The Bon-Ton Stores, Inc. is the importer of record, must be shipped in compliance with the International Vendor Standards and International Routing Guide. For more information contact Bon-Ton International Logistics and Customs (Appendix R). Merchandise purchased F.O.B. port of entry (POE, DDP) by The Bon-Ton Stores, Inc. is limited to the authorized ports of New York NY, Newark NJ, Long Beach CA, and Los Angeles CA. For more information, set up, and authorization contact Bon-Ton International Logistics and Customs. POE/DDP Port Program Keys: A single ocean container can be loaded for all Bon-Ton DC s Decrease handling and related expense Create store allocations in most cases 7 days prior to port Not for replenishment Door to Door or DDP Bon-Ton Retail Distribution Center shipments (Rockford IL, / Fairborn OH, / Whitehall PA / West Jefferson, OH) are not desirable and only by authorization from Domestic Inbound Transportation. Unauthorized shipments will be subject to a non-compliance offset. Packaging, Quality of Shipping & Concealed Shortages As a shipper, you are strongly urged to utilize recyclable, ecologically safe materials in packaging your product. Additionally, we encourage all shippers to utilize the proper size appropriate carton with absolute minimal packaging necessary to protect their product. Vendors identified, as having poor packaging will be solely responsible for all damages, concealed shortages, claims and non-compliance chargebacks. 1. Each vendor is responsible for quality of shipping. This includes utilizing a high quality of packaging (cartons, reinforced paper, strapping tape, cardboard inserts, double wall cardboard boxes and proper dunnage) to adequately protect the product. Do not use anchors in cartons such as string or staples. If you use elastic anchor bands do not twist the hanger hook in the anchor bands in the cartons. 2. All merchandise must be packed in conveyable cartons. (Appendix A) Please refrain from using pizza boxes. Merchandise (ready-to-wear) may not be shipped in hanger packs. Please follow these carton size requirements: MINIMUM SIZE MAXIMUM SIZE Length 10 Inches 36 Inches Width 9 Inches 26 Inches Height 4 Inches 30 Inches Weight 5 Pounds 50 Pounds 3. Do not utilize pins, tape, size tab indicator, removable foam inserts on hangers, excessive tissue, plastic, kraft paper, newspaper, cardboard, or any other material that will require removal at our stores. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 11

12 4. Masterpacked individual cartons (measuring less than 10 X 9 X 4 each) need to be labeled with UCC128 requirements. Place two or more inner cartons (no bags) in one masterpacked carton. The master carton needs to be marked OPEN FOR DISTRIBUTION. Label the master carton with the ship to address, ship from address, PO#, Dept#, and list the store numbers inside the master carton. If the cartons do not meet our minimum size requirements (10 X 9 X 4 ) do not masterpack. Multiple PO s can not be shipped together. Jewelry and watches should always be master packed and must be packed in cartons. Plastics bags of any kind are not acceptable for shipping. 5. Ensure that packing is adequate to prevent wrinkling or soiling. Do not over pack cartons. ALL MERCHANDISE MUST BE RECEIVED IN A CONDITION READY FOR IMMEDIATE PLACEMENT ON THE SALES FLOOR. 6. For those shipments where the individual carton dimensions fall below the minimum (10 long x 9 wide x 4 high ), cartons are to be master packed and labeled OPEN FOR DISTRIBUTION. 7. The minimum packaging standards for any high-value / high risk products (jewelry (all types), cosmetics, leather coats, handbags, designer label products, and any other product of high value) are as follows: a. Wherever possible, utilize cartons that have no identifying marks or trademarks. b. Vendors are to utilize tamper proof (paper / water activated / reinforced) tape. c. All openings on all sides must be sealed using the H method. Additionally, cartons strength should be a minimum of 200# or 32 ETC (edge test crush) corrugated to prevent crushing during transit. Larger or heavy cartons may require a higher ETC. No stapled or glued cartons. d. Each carton must have a cardboard insert in the top and bottom of each carton. The insert should be slightly smaller than the actual carton. This insert should be placed between the flaps and the product. Do not use chipboard that is larger than the carton opening. e. Do not use clear or opaque polyurethane tape or any plastic tape that is merely labeled, as tamper proof," but has no attributes of being truly tamperproof. f. If you reuse or repack cartons, remove all previous labeling and carton markings or writing, and tape. 8. Concealed shortages, when accompanied by a clear proof of delivery are the sole responsibility of the shipper. 9. Area rugs can be rolled and shipped in tubes or polyurethane bags. Bath rugs and doormats are to be shipped in cartons. 10. Failure to utilize quality packaging will result in a chargeback for any concealed shortages and or damaged merchandise. 11. Excessive packaging is an important concern to our environment and safety of our customers. Your effort to follow guidelines set to minimize excessive packaging is a benefit to everyone through the supply chain. Garbage of any type (sticker backing from documents or envelopes, picking slips, etc.) is not acceptable. Variance from the following packaging standards will generate a non-compliance chargeback. Excessive packing guidelines are listed below but are not limited to what is described below. 12. No pins or safety pins, except in men s, boys, or women s woven dress shirts or men s woven sport shirts, displayed as folded. Men s dress shirts sold in the packaging can have pins. 13. No clips, jet-clips, string, ribbon, tiebacks including rubber bands. 14. No foam covering top hanger or placed as inserts on bottom hanger. Unless approved by vendor relations prior to shipping the merchandise. 15. Approved protective packaging must be minimal and easy to remove in one motion. Scissors or knives should not be needed to remove packaging. Do not bundle hangers or attach them in cartons with string or rubber bands. Merchandise maybe be master or individually poly bagged. Note; breakables, bath dispensers, frames, glass, etc. may use additional packing to protect the merchandise with prior approval from the Vendor Relations Dept. 16. Cartons must be properly sealed, vendors are to utilize tamper proof (paper / water activated / reinforced) tape. All openings on all sides must be sealed using the H method. (refer to Appendix C for H-method carton sealing) Additionally, carton strength should be a minimum of 200# or 32 ETC corrugated. Cartons should not be shipped Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 12

13 banded, strapped or burlapped. Cartons should be a single regular slotted carton (No shrink wrapped, or taped piggybacked double cartons). 17. Minimize or reduce approved tissue paper or cardboard where possible. 18. Tissue paper is only permissible with prior Corporate Vendor Relations approval for garments displayed hanging as long as the tissue can be swiped when polybag is removed. 19. Tissue or cardboard can be used with prior Corporate Vendor Relations approval to protect embellishments such as sequins, beads, specialty buttons, etc. 20. Tissue paper is acceptable for infant or toddler frame hanger where the tissue paper is inserted into the garment for protection from the hanger (With prior Corporate Vendor Relations approval). 21. No fillers of any kind should be used to fill up empty spaces in the carton or placed inside garments. Please use the appropriate size carton for your merchandise. Refrain from utilizing: kraft paper, Styrofoam, Styrofoam peanuts, bubble wrap, foam wrap, and newspaper. Further clarification to this policy should be directed to Corporate Vendor Relations. 22. Chipboard may only be used on the top of the goods or bottom of the carton to protect merchandise from knife cuts during opening. It is not acceptable to insert chipboard sheets in between the units inside the cartons. 23. If merchandise is boxed, do not use additional plastic to cover item. 24. One single piece of BHT-free tape, which prevents dye transfer, to secure / close accessory bags is acceptable. 25. Tissue bundles may be used for stuffing in purses. Loose, shredded materials are not acceptable. 26. Air pillows (inflatable packaging air pouch) are an alternative to tissue bundles, kraft paper bundles, bubble wrap and peanuts. Minimum air pillow size: 4 X If using a protective bag on small items, encase multiples of the same style to one plastic bag. 28. Polybags should not be more than.60 mil thickness. We prefer perforated polybags down the center or across the top for easy tear away from hanger. Please refer to (Appendix D) for a listing of approved polybag suppliers. 29. A clear plastic swift-attach device must be used to affix tickets on garments. Pins or strings are not acceptable and will result in a non-compliance charge. 30. Products that contain a size must have the same size (8, 10, 12, S, M, L) clearly displayed on the UPC ticket. 31. The Vendor Relations Manager can only authorize exceptions to these packaging standards. Non-compliance with packaging standards will result in an expense offset. Vendor Performance We utilize a compliance system to monitor our vendor s performance with respect to fill rates, shipment frequency, and vendor accuracy and transportation compliance. It is our expectation that when you receive our purchase order you will fill and ship the purchase order with the exact styles, quantities, sizes and colors ordered according to the guidelines set forth in this compliance guide, Transportation and Merchandise Logistical Standards. Purchase orders that are not shipped in accord with our instructions could result in lost sales, unnecessary delays to the selling floor and/or unnecessary additional expense. Failure to follow these requirements will result in expense-offset deductions. Following our standards will ensure efficient, timely and cost effective delivery of merchandise to our selling floor. Total Quality Assurance Program Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 13

14 We have a philosophy of developing strong vendor relationships in all divisions of our business. Shipping quality is an integral component of this process. Our vendors must make every effort to ensure that shipments are 100% accurate. Our TOTAL QUALITY ASSURANCE PROGRAM is a process that assesses vendor shipment accuracy. 1. We require all advance ship notices (ASN s) to be 100% accurate at the carton level. 2. An accuracy standards audit program has been established to ensure and assess compliance. 3. This audit program measures UPC accuracy, carton content accuracy and advance ship notice accuracy. When shipments consistently maintain a high level of accuracy and are 100% floor ready compliant, shipments then can qualify to be Cross-Docked ; thus insuring that merchandise is moving as quickly as possible to the selling floor. 4. When audit results indicate unacceptable errors, we may elect to discontinue the use of the ASN and manually process the shipment. Additionally, an expense offset will be assessed for each manually processed shipment and incorrect ASN until your shipments accurately and consistently match the ASN at the carton level. 5. Vendors will be re-certified each month. Based on your scores from the previous months audits performed against your shipments, you will be placed into one of four (4) categories. A higher score/category will result in less RF scan audits when your shipments arrive at our DC s. The categories are: a. Acceptable For Vendors who score better than 97.85% b. Marginal For Vendors who score % c. Below Expectations For Vendors who score 90 94% d. Unacceptable For Vendors who score 89% or less. This process is completely automated and your score/category will be determined entirely based on your audit accuracy. Any vendor that falls below Acceptable will be subject to expense offset deductions based on the total cost purchases for the previous month audited. Reverse Logistics (Return to Vendor Shipments) 1. Each Distribution Center operates a Return Goods Center (RGC). This operation is responsible for consolidating returns from our stores into a reduced and consolidated number of shipments (per return). 2. Shipments which are being returned to a vendor (through our Return Goods Center) due to picking errors, color, style or size substitutions; defective merchandise, early shipments, late shipments, or merchandise not ordered will be immediately deducted from the vendor invoice. Additionally these shipments will be subject to a minimum processing charge, inbound and outbound freight plus any other applicable Expense Offset Chargebacks. A return authorization will not be used for any of these shipments and will be returned to the vendor freight collect via an LTL carrier of our choice (regardless of weight). Any return shipment refused by the vendor may be abandoned to the carrier for salvage. 3. All returns shipped from our Return Goods Center will be shipped via the carrier of our choice. No vendor pick-up of returns will be permitted. Returns will not be shipped via airfreight. 4. If a valid return (with a valid return authorization number or sticker) is refused or delivery is postponed we may elect to abandon the merchandise to the carrier for salvage or may, at our discretion, have the shipment returned to the Return Goods Center to be marked out of stock (destroyed in field). Either choice will be at the sole risk of the product supplier. 5. In those circumstances where product is defective, damaged (vendor caused), poor quality or flawed, a request for Return Authorization will be made. In the event that a return authorization is not provided within 45 days, the product will be returned to the seller freight collect without authorization (at the liability of the seller) or marked out of stock and charged to the original seller. Refused shipments will be abandoned to the carrier for salvage. 6. All vendors are encouraged and expected to work with us to negotiate and develop a return allowance to avoid the costly handling and processing of return merchandise. Where no return allowance has been negotiated, we will charge a $50.00 handling charge plus freight to all damaged merchandise returned to the vendor. Use of a return allowance can eliminate unnecessary operational expenses for both parties. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 14

15 Correspondence Communication is very important and we have found the most effective and preferred method of communication is e- mail. allows the respondent to research a problem and provide detailed answers. If you are utilizing to inquire about a chargeback, please ensure that your is: Sent in rich text format. If you include an attachment, (i.e. a scanned document) please ensure that you include text in the body of the providing a detailed description of the attachment. If the attachment is a picture or scanned document, please utilize only.jpg,.pcx,.gif or.bmp formats. If the attachment is a spreadsheet, we utilize EXCEL and a spreadsheet should be sent in.xls format should not contain any page breaks, and must be paginated. Spread sheets must include the Bon Ton rule # and the vendors five digit resource number for each charge listed. Do not recycle spread sheets with updated information. Submit additional or updated information on a new spread sheet. Executable or (.exe) attachments and any other attachments (including.pif,.scr,.bat and.vbs), which could potentially contain an Internet virus, will not be opened and the will be deleted without response. Correspondence on any or all non-compliance expense offset violations or return to vendor charges must be initiated within 30 days of the charge back and will not be addressed if the charge is older than 6 months of the chargeback or check date. Correspondence concerning chargebacks older than six months will not be researched or addressed. In the event that research or backup is necessary for chargebacks older than six months, a charge will be assessed per chargeback researched. To inquire concerning any non-compliance chargeback please the following information: Expense offset chargeback number Amount Date of chargeback Purchase order number Supporting information documenting actual compliance Note: Asking for backup does not constitute a charge back being disputed. To dispute, you must include all information noted above or the charge will not be addressed. It is the vendor s responsibility to send all correspondence to: vendor.compliance@bonton.com Failure to do this will result in the deduction not being addressed and will not be taken into consideration if presented after 6 months of the date of issue. Bon-Ton s Vendors receive non-compliance notifications via . We ask you to complete the form included and return it to the fax number provided. All correspondence sent U.S.P.S must be sent to: Bon Ton Stores Corporate Vendor Relations 1340 Dayton Yellow Springs Road Fairborn, Ohio Please allow a minimum of 30 working days for all correspondence to be processed. Do not send correspondence repeatedly. We cannot guarantee correspondence sent to any address other than what is listed above will be received. All non-compliance charge backs must be submitted to Vendor Relations, do not send any disputes to Accounts Payables or the buyers. Correspondence older than 6 months will not be addressed. Numerous vendor performance factors including shipping, transportation and floor ready compliance are benchmarked. In every case overall vendor performance, compliance and commitment to problem solving is evaluated and taken into consideration in any chargeback resolution. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 15

16 Part of the chargeback resolution process must include the solution(s) to the problem that initially generated the chargeback. Disputes received without adequate back up to support your denial of the charge will be immediately denied. Additionally do not present your charge back disputes to the buyers, they must be submitted to the vendor compliance address. Internet Access Internet access has become a business necessity and as such, we strongly urge all vendors to utilize the Internet as a communication tool. Requests for routing, chargeback correspondence, questions concerning EDI, UPC barcode ticketing, floor ready compliance and general inquiries concerning the Vendor Standards may be made via . Additionally, all routing requests must be submitted via the Internet. All transportation and floor ready noncompliance deduction questions must be submitted to vendor.compliance@bonton.com. If you do not have Internet access at this time, you will need access to the Internet to obtain guides, request routing, and to stay informed about logistical compliance. All revisions of these Merchandise Logistical Standards are available only via the Internet. Frequently, check the Updates and News section of our website as news and changes in the guides are posted there. Floor Ready Merchandise Standards 1. The foundation of all of our systems begins with the vendors UPC barcode. All EDI Purchase Orders, Sales Information and Inventory is sent to the vendor using UPC or EAN. Therefore, we require that all merchandise sold to The Bon Ton Stores be 100% UPC/EAN Marked and contain the MSRP. 2. All Merchandise must be ticketed with an industry standard UPC or EAN barcode. Only one barcode type is acceptable. This includes all GWP and PWP merchandise. Collateral merchandise must be assigned a UPC/EAN but is it not necessary to ticket this type of merchandise. 3. The UPC / EAN should contain the following: a. Vendor PID (product Identification number) b. Style/Color/Size where applicable c. Human Readable numbers (including lead and check digit) d. M.S.R.P. 4. If you are not UPC Capable at this time, please contact the UCC Council. Contact information is available in the key contacts and resources section of this guide. 5. We encourage you to never re-use your UPC if you discontinue a product. The vendor will be responsible for ensuring that UPC/EAN information is made available to Inovis (formerly QRS) and will ensure that Bon-Ton has access to their Catalogue. 6. All merchandise is to be packed and shipped in a condition ready for immediate placement on the selling floor. We expect all vendors to ship merchandise in full compliance with the standards for FLOOR READY MERCHANDISE. (GS1 U.S. Committee Standards for Floor Ready Merchandise). 7. To establish a FLOOR READY PARTNERSHIP AGREEMENT or to confirm your EDI, UPC and Floor Ready status please contact our Vendor Relations Department. By establishing an agreement prior to shipping, you can avoid unnecessary expense offset charges. 8. All merchandise that will be displayed hanging in our stores must be shipped to our Distribution Center with a GS1 U.S. floor ready hanger inserted in or attached to the garment and packed flat in conveyable cartons. Do not seed the hangers in the boxes. Follow GS1 U.S. standard guidelines and see the floor ready hanger chart enclosed in Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 16

17 this guide. Vendor names should not appear on any hangers. Vendor hangers must be specifically authorized in your Floor Ready Partnership Agreement in order to be acceptable. 9. Hangers must be properly and fully inserted inside of the garment. 10. Vendors who previously shipped merchandise on clear hangers are now required to ship on GS1 U.S. black matte hangers with turn-able silver hooks and GS1 U.S. SOH sizers. (The sizers should be black with white lettering) Intimates: innerware (bras, panties, and slips) are an exception from the new requirement and should remain on clear hangers. Additional information on hanger requirements please see Floor Ready Hanger Program Appendix E. 11. Bon-Ton asks all vendors shipping merchandise to any of our stores; utilize the GS1 U.S. pinch grip type hangers for merchandise, with the exception of infants and toddlers. You may use model # s 6014, 6012, 6010, 6008 (size appropriate) and 6214, 6212, 6210 and 6208 soft pinch. This includes the GS1 U.S. swimwear hanger, and the GS1 U.S. standards for swimwear. 12. All merchandise must be ticketed with an industry standard UPC barcode, manufacturing style number, and retail price, known as a vendor tag. All apparel must have the size included on the ticket. This includes gift with purchase products. Ticket samples may be faxed to Vendor Relations for approval if you desire. Please refer to the charts and samples on the website for sample ticket layout, ticket placement standards, UCC-128 standards and hanger requirements. 13. Bon-Ton requires all UPC ticket formats to meet the GS1 U.S specifications in that a 100% nominal Version A UPC/GTIN/EAN format barcode must be at least 1.25 in length (including quite zone) and 1.0 in height, with the narrowest bar or space width of 13 mil (=/-4mil). Minimum UPC barcode size: 1 inch high by 1.25 inches wide. 14. Minimum UPC human readable font size should be 10pt for human readable digits. (X=0.339* 10) to be clearly legible for visual identification and to aid in the need for key entry if scanning is not possible at store/dc level. Examples of 10 pt. fonts: Times New Roman 10pt. font: Century 10pt. font: Arial 10pt. font: Vendors are responsible for making tickets within the ticket format guidelines. If you are unable to make tickets and require assistance, a third party service of your choice may be used. For a suggested list of third party service refer to Appendix G. 16. All vendors (except specific cosmetic and shoe vendors) must include the manufacturer's suggested retail price (MSRP) or store retail price on the vendor ticket (see the ticketing formats document on website). If you provide an MSRP on the ticket, it is suggested that you use a perforated ticket with a removable price. 17. Store retail should appear in zone 6 of your UPC ticket as shown in the ticket format document found on our website. If you are unable to print store retail on your ticket, you may apply a retail only sticker in this zone. 18. If you do not have UPC capabilities at this time, you are still required to ticket the product. A list of third party ticket providers is available on our website along with ticket formats (refer to Appendix G). 19. Tickets should be applied in such a fashion that it does not cover any pertinent information provided by the manufacturer. In all cases, please do not include any of our store nameplates on your vendor UPC. 20. If your merchandise is sold boxed or packaged and can be displayed and sold in or out of the package, you must ticket both the item and the package. If you do not double ticket you must provide us with a piggy back (double stick) type ticket which can be easily removed from the package and applied to the item. 21. Merchandise including second quality, irregular merchandise, or close out merchandise must be free of all other retailer's price tickets and identifiers. All off price purchase merchandise MUST include a UPC Barcode and retail (where applicable). Off Price shipments that do not comply with this requirement will be subject to expense offset deductions regardless of purchase order type. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 17

18 22. If your merchandise is shipped to us flat, we require the merchandise to have the proper size strip applied to the merchandise in such a way that when the goods are placed on the selling floor folded, the size strip is clearly visible (Refer to Appendix H for folded merchandise only). 23. If you manufacture your tickets in-house with a store retail, please contact our Vendor Relations Department to confirm and approve your ticketing format. Sample ticket formats can be found on our website. 24. All cartons must have a UCC-128 barcode label with the correct company name plate: The Bon-Ton Stores, Inc. and correct address for DC location (Refer to Appendix J). 25. All vendors are expected to be in full compliance with the Floor Ready Merchandise Standards. 26. Buyers are not authorized to exempt vendors from compliance with the Floor Ready Merchandise Standards. Compliance questions should be directed only to Vendor Relations. 27. EAS SOURCE TAGGING The Bon-Ton is making significant investments in ultra max sensor technology to reduce shortage. We are requiring our vendors to embrace this technology and begin applying source tagging prior to shipment to any Bon-Ton Store. Virtually all merchandise can be EAS ticketed. Be sure not to cover the UPC barcode, retail price or any other pertinent information. Many vendors have realized the benefits associated with source tagging, they are: Increased sales of high theft merchandise through open merchandising. Overall higher sales and profits through increased re orders. Ensure product availability by having more accurate on hand inventory. Eliminate tagging delays in our stores or distribution centers. Progressive step toward RFID. 28. To further discuss EAS (Electronic Article Surveillance) please contact Bon-Ton Stores, Corporate Vendor Relations at Extension All Merchandise must be EAS ticketed as described in the GS1 U.S. Guidelines. A partial listing of suppliers of EAS tagging are: a. B&G Plastics. b. A&H Worldwide c. Avery Dennison. d. Paxar. e. B&G International UCC128 LABELS All UCC128 labels must be placed on the longest, flattest side of the cartons. Please refer to our Carton Marking Section of the Logistics Guide. If your carton is less than 4 high, you may fold the label over the top of the carton, however, please ensure the UCC128 label is on the lower portion of the carton and the address information is folded over the top. For cartons smaller than 3, you may place the label in the lower right corner of the top of the carton. We recommend using thermal printed labels if you apply the UCC128 label to the top of the carton. 30. Bon-Ton requires all merchandise identified by color to have the correct color name on the UPC ticket. (Color codes should not be used as the color on ticket without prior approval by the Vendor Relations. The merchandise color should be written out - examples: Black, Burgundy, Midnight, Green Apple for the customers to read. Abbreviations such as wht (white), or multi (multiple) or asst (assorted) where applicable is acceptable. Please refer to the Ticket Formats document on our website Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 18

19 Advance Shipping Notice (ASN) 1. Consolidated ASN s are required with the exception UPS and/or FEDX shipments. 2. Vendors are required to transmit ASN s including the HL-O2 Segment at the order, pack and item level. For master pack shipments, create one consolidated ASN with inner carton information and affix only one UCC128 label to a carton. Any additional barcodes listed on any cartons, must be covered or somehow rendered non-scanable as they will interfere with our sortation systems. 3. Further ASN requirements can be found at RFID - Radio Frequency Identification. The Bon-Ton is currently exploring RFID options in our stores and DC s Pre-Distributed Merchandise Please read these instructions carefully to ensure that merchandise is packed and shipped to the correct address. 1. The majority of our purchases will be placed on a single order for distribution just prior to shipping. Once the order has been placed our Planner / Distributor will send or fax this distribution to your company. Please ensure that all merchandise is properly packed by the store and shipped correctly. Do not ship without a store distribution. Please call the buyer at (414) if you need a store distribution. 2. Show store numbers, pack, and label separately for each store and send entire store shipment together. Indicate store number on the address label and number each carton sequentially as part of the total for that store, i.e., 1 of 3, 2 of 3, etc. Vendors who are not set up to transmit an ASN must indicate quantity by style, color and size and the total quantity on carton. Vendor name, purchase order number, retail department, product group and store number must be on each carton. Do not place the unit store address on the carton. Show only the units store number. Compliance Information The Bon-Ton Stores will vendor non-compliance violations to our suppliers. In order to ensure that this information is communicated on a timely basis, please complete the Vendor Set-up Information Form (Appendix K) and fax to In the near future, Bon-Ton will be utilizing a vendor portal, more details to come. E-Commerce Please refer to our Direct to Consumer link located on The Bon-Ton Stores, Inc. website. boutbonton/vendorlogistics/directtoconsumer. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 19

20 Retail Price Requirements by Family of Business REQUIRES RETAIL PRICE APPAREL Women s and Junior Apparel Infants Children s Apparel Young Men s Men s All coats and outerwear All swimwear Intimate Apparel ACCESSORIES / COSMETICS Women s, Men s, Children s, Accessories Jewelry Hosiery Men s Furnishings Cosmetics / Fragrance Accessories TABLETOP / GIFTS Christmas / Trim-a-Home Decorative Accessories / Gifts Serveware / Holloware HOUSEWARES Cutlery / Gadgets Cookware (*) Dinnerware / Flatware (Housewares) Housewares Accessories Personal Care / Home Spa / Small Electrics(*) Home Textiles Bath Accessories Decorative Pillows SMALLWARES / MISC Luggage (*) Stationary Gift Wrap / Cards Puzzles / Books / Calendars Picture Frames Packaged Goods / Candy Electronic Gifts Electronics HOME STORE Bedding Bed Linens Furniture Lamps Pillows Rugs Table Linens Towels *Use of hangtag is permitted. DOES NOT REQUIRE RETAIL PRICE ACCESSORIES / COSMETICS Cosmetics (Fragrances and Treatments) Shoes TABLETOP China / Flatware place settings Crystal Stemware Tabletop open stock All merchandise shipped requires an industry standard UPC A or EAN barcode ticket. Follow the UPC Marking Guidelines for General Merchandise and Apparel ticket format and affix our retail in Zone 6 or a Manufacturer s Suggested Retail Price (MSRP) in Zone 7. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 20

21 APPENDIX A Conveyable Cartons / Regular Slotted Cartons Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 21

22 APPENDIX B Master Packing Carton Markings Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 22

23 APPENDIX C H Tape Method Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 23

24 Approved Polybag Suppliers: Material Concepts Inc State Road, Suite A Philadelphia, PA APPENDIX D Telephone: Toll free: FAX Web: E mail: info@materialconcepts.com Plastic Bags For You 2980 Enterprise Street Brea, CA Telephone: and Fax: Web: E mail: orders@plasticbagsforyou.com Fetpak Inc. 70 Austin Blvd Commack, NY Telephone: Toll free: Fax: Web: E mail: info@fetpak.com Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 24

25 A P P E N D I X E T H E B ON T O N S T O R E S Floor Ready Hanger Program (ALL MERCHANDISE DISPLAYED HANGING IN OUR STORES INCLUDING SWEATERS AND KNITS MUST BE ON A FLOOR READY HANGER) Family of Business Size/Type Style Number Hanger Style TOPS (Use appropriate size for garment) Tops, Woven, Knits, Dresses, 19 Top 479 Sweaters, Robes, Sleepwear, 17 Top 484 Daywear, Women s Jackets, 15 Top piece Swimwear 12 Top 498 (GS1 U.S. Black Matte SOHS Hangers) 10 Top 497 BOTTOMS (Use appropriate size for garment) Bottoms, Pants, Shorts, Skirts, 14 Pinch Grip 6014/6214 Two piece Swimwear, Men s Swimwear 12 Pinch Grip 6012/6212 (GS1 U.S. Black Matte SOHS Hangers) 10 Pinch Grip 6010/ Pinch Grip 6008/6208 COATS (Use appropriate size for garment) Long Hooks only. Outerwear Coats and Jackets 17 Heavyweight 3329 (GS1 U.S. Black Matte SOHS Hangers) 15 Heavyweight 3316 LEATHER COATS (Use appropriate size for garment) (Use to prevent product damage. Alternative to 3329 and 3316) Long hooks only. 17 Leather 393 Leather Coats 19 Leather 396 (GS1 U.S. Black Matte SOHS Hangers) INITMATE APPAREL Intimate Apparel, Foundations 10 Intimate GS-19 (GS1 U.S. Clear Hanger) NEWBORNS AND INFANTS TOPS - Sizes 0-24 months (GS1 U.S. White polypropylene hangers with a plastic hook) NEWBORNS AND INFANTS BOTTOMS - Sizes 0-24 months (GS1 U.S. White polypropylene hangers with a plastic hook) Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 25

26 NEWBORNS AND INFANTS SETS - Sizes 0-24 months (GS1 U.S. White polypropylene hangers 10 Med. Wt. 495/1104 with a plastic hook) 8 Grip-On 2 Piece TODDLERS, GIRLS2-6X, BOYS 2-7 TOPS - Sizes 2 and 3 (GS1 U.S. White polypropylene hangers with a plastic hook) TODDLERS, GIRLS2-6X, BOYS 2-7 TOPS - Sizes 4-6X/7 (GS1 U.S. White polypropylene hangers with a plastic hook) TODDLERS, GIRLS2-6X, BOYS 2-7 OUTERWEAR / SWEATERS - Sizes 2 and 3 (GS1 U.S. White polypropylene hangers with a plastic hook) HVY. WT. TODDLERS, GIRLS2-6X, BOYS 2-7 OUTERWEAR / SWEATERS - Sizes 4-6X/7 (GS1 U.S. White polypropylene hangers with a plastic hook) HVY. WT. TODDLERS (ONLY) FRAMES / SETS (GS1 U.S. White polypropylene hangers 10 X 8-1/2 951 with a plastic hook) TODDLERS (ONLY) FRAMES / SETS (GS1 U.S. White polypropylene hangers 12 X with a plastic hook) TODDLERS, GIRLS 2-6X, BOYS 2-7 BOTTOMS (GS1 U.S. White polypropylene hangers with a plastic hook) TODDLERS, GIRLS 2-6X, BOYS 2-7 BOTTOMS (GS1 U.S. White polypropylene hangers with a plastic hook) Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 26

27 TODDLERS, GIRLS 2-6X, BOYS 2-7 BOTTOMS - used with 496 top (GS1 U.S. White polypropylene hangers with a plastic hook) TODDLERS, GIRLS 2-6X, BOYS 2-7 BOTTOMS - used with 472 top (GS1 U.S. White polypropylene hangers 10 PP 1100 with a plastic hook) NEWBORNS, INFANTS, TODDLERS, GIRLS 2-6X, BOYS 2-7 SIZER The colored sizer must follow the GS1 U.S. standardized color to size cross-reference 93 Swimwear / 8210 (GS1 U.S. Black Matte SOHS Hangers) / / 8214 Men s / Young Men s Sportcoats and Suits may use wishbone style wood or black plastic hanger (pant bar if needed) as per current agreement with Vendor Relations. Use a combination of the top and bottom hangers for all 2-piece Men s, Women s and Children s (over 5T coordinates / sets). Infants, toddlers and children s (2-6x Girls, 2-7 Boys) apparel, use GS1 U.S. white polypropylene hangers. Infants and toddlers should have size indicators, which are consistent with the GS1 U.S. standards for color size indicators. High quality re-used hangers (consistent with GS1 U.S. Hanger Standards for Floor Ready Merchandise) are acceptable. This listing is intended to be used as a general guide, if you have any questions regarding hanger compliance, call vendor relations at (937) Extension For overseas hanger offices, contact any of our approved hanger suppliers. Vendors who previously shipped merchandise on clear hangers are now required to ship on black matte hangers with SOH sizers. Black matte hangers should have a turn-able silver metal hook. The sizers should be black with white lettering. Intimates: innerwear (bras, panties, and slips) are an exception from the new requirement and should remain on GS1 U.S. clear hangers. The Bon-Ton Stores Hanger Standards are consistent with GS1 U.S. Standards for Floor Ready Merchandise, which The Bon-Ton fully supports. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 27

28 AAA Hangers APPENDIX F APPROVED FLOOR READY HANGER SUPPLIERS East Coast West Coast Internet (New Hangers) ALLIANCE HANGERS (New Hangers) BRAIFORM Enterprises (New Hangers) GOH International Ltd. Laura Morrissey Joe Weinmann LauraMorrissey@goh-intl.com JWeinmann@goh-intl.com (New & Re-used Hangers) Hangers Unlimited (New & Re-used Hangers) Hangers Plus LLC (New Hangers) Mainetti (New Hangers) SOURCING SOLUTIONS INTERNATIONAL LTD. (New Hangers) Terpac Plastics International New Hangers) Uniplast Industries (New & Re-used Hangers All approved hanger suppliers can provide (SOH) that is BLACK with WHITE lettering. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 28

29 APPENDIX G Approved third party service providers for the Bon Ton GS1 U.S. tickets: Avery Dennison Oak Crest Drive Westlake Village, CA Tel: (800) rbis.americas@averydennison.com Website: Fineline Technologies 3145 Medlock Bridge Road Norcross, GA Tel: (678) (800) Fax: (678) Website: PAX Tag & Label, Inc E. Rush Street South El Monte, CA Tel: (800) (PAX-TAGS) Fax: (626) info@paxtag.com Website: R E R International LLC Queens Blvd Suite 222 Forest Hills, NY Tel: (718) Fax: (718) Website: Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 29

30 APPENDIX H GS1 U.S. Size Stripping and Placement Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 30

31 APPENDIX I Ticket Placement Standards Actual ticket format must meet the specifications specified in the Price Ticket samples. Tickets should be applied in such a fashion that it does not cover any pertinent information provided by the manufacturer. All retails need to be next to or in the vicinity of the UPC barcode. Ticket placement standards are as follows. Item Bath Accessories Belts Boxed Gloves Unpacked Gloves Coats/Dress Department Cocktail Dresses/Strapless Dresses/Prom type Dresses Coordinate Groups/Jackets/Blazers (2 or 3 piece set) Cosmetics Curtains/Drapes/Blankets/Comforters Decorator pillows without cardboard tag Giftware Glassware/Crystal/China Handbags Housewares Jeans/Slacks/Shorts/Bottom (including children s) Men s Dress Shirts Men s Slacks Men s Sport Shirts All Jackets, Coats(Men s Women s and Children s) Men s and Women s Sportcoats Men s Suits Mini-blinds Neck Ties Socks Shoes (boxed) Swimwear Tops (including children s) Towels/ Area Rugs/Decorator Pillows Towels without cardboard tag Trim the Home (Department 129) Woven Belts Luggage Jewelry Watches (all) Jewelry Ear Rings-Necklaces-Bracelets Electronics Toys/Plush Slippers (carded) Slippers (boxed) Scarves Hats Ticket Placement Bottom/back of item Secur-a-tach through buckle Ticket back of box Swift tagged into lining of glove-at bottom seam of left glove On left sleeve hem of garment Through string / strap Vendor neck label or left sleeve hem of Garment Back/bottom of item, do not cover pertinent information Front of package, lower right corner Content/Legal Tag On vendor tag, if no tag, bottom of item Bottom back of item Secur-a-tach around strap Back/bottom of item. If same picture on both sided, lower right corner Next to UPC barcode Seam in garments left side (if damage a possibility tag at vendor label) Lower right corner on back of package(senso) Front seam of shirt(do not damage plastic) so tickets appears on back of package(hang tag) Left/right seam near vendor tag Vendor neck label or left sleeve hem of garment Seam on left sleeve hem of garment Seam on left sleeve hem of garment Tag on left sleeve hem of garment Front of box, upper right corner ½ fastener through vendor loop Back of vendor tag/back of band-do not cover product info. Short end of box, lower right corner Seam at vendor tag Vendor neck label or left sleeve hem of garment-swift tag Back of vendor tag Through vendor label Bottom/back of item, lower right corner Through fabric Hangtag on handle/zipper tab of merchandise Under $99. Watch box, over $100.string ticket/rat tail over string and box Carded- on back of card, boxed-on bottom of gift box Back/bottom of item. If same picture on both sided, lower right corner Toys-lower right-handed corner of product. Plush-back of vendor tag Front/top right hand corner, below size information Short end of box, lower right corner Through the care/content label Inside the care/content label or at rear clasp of cap Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 31

32 APPENDIX J UCC-128 Shipping Container Label Format and Placement Standards Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 32

33 THE CORRECT DISTRIBUTION CENTER ADDRESSES TO UTILIZE ON THE UCC BARCODE ARE: Whitehall DC address: The Bon-Ton Stores Distribution Center # S. Church St. Whitehall, PA Rockford DC address: The Bon-Ton Stores Distribution Center # Shepherd Trail Rockford, IL Fairborn DC address: The Bon-Ton Stores Distribution Center # Dayton Yellow Springs RD. Fairborn, OH West Jefferson DC address: The Bon-Ton Fulfillment Center Distribution Center # Enterprise Parkway West Jefferson, OH For additional information (including store alignment) please refer to the Store/Distribution Center cross-reference found on our website. CC-128 SHIPPING CONTAINER LABEL ZONES SAMPLE ONLY UCC 128 ZONE FORMAT (SSCC-18) The above label is a sample only. The UCC-128 label should be created based on the Uniform Code council guidelines. Data on label must match EDI ship notice (ASN) Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 33

34 ZONE A SHIP FROM NAME AND ADDRESS ZONE B SHIP TO NAME AND ADDRESS ZONE C - NOT REQUIRED TO FILL ZONE D NOT REQUIRED TO FILL ZONE E - PURCHASE ORDER NUMBER, DEPT. NUMBER ZONE F - NOT REQUIRED TO FILL ZONE G MARK FOR STORE, NAME AND NUMBER ZONE H UCC-128 BARCODE WITH HUMAN READABLE NUMBERS UCC128 LABEL PLACEMENT STANDARDS 1. All Distribution Centers require that the UCC128 label be located on the side of the carton to allow scanning of the barcode. 2. The UCC128 data must be included in the ASN. 3. To ensure that your labels arrive at the Distribution Centers in a scannable condition the correct combination of paper, ink and adhesive is critical. Please ensure that a high quality of product is utilized to ensure that cartons arrive with scannable barcodes. 4. If the cartons are short-sided, fold the top over keeping the barcode (ZONE H) on the side. 5. Place only one UCC-128 barcode on the carton. Other barcodes must be removed, completely covered or defaced to render the barcode un-scannable. 6. Do not cover any product information with the UCC-128 label. Whenever possible consider designing packaging that designates specific placement for the UCC128 that does not interfere with the visual presentation of the product on the selling floor. 7. Do not cover the UCC128 with tape, as it will render the label un-scannable. 8. Label samples can be scanned and ed or faxed to Vendor Relations if an approval is needed. Please include your name, company name, telephone number, fax number, and address. 9. Small package shipping and barcode labels should be placed adjacent to the UCC128 barcode label. Do not cover the UCC-128 with any shipping label. 10. Labels should never be closer than 2 inches from the bottom of the box and should never be closer than 1.5 inches from the leading or trailing edge on the longest, flattest, side of the carton. All UCC128 labels must be placed in such a fashion that the barcode is parallel to the right edge of the carton (picket fence style IIIIIIII) Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 34

35 Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 35

36 APPENDIX K Dear Valued Vendor Trading Partner: In order to ensure your company is properly notified of deductions Bon Ton is requesting the following information: Please provide address information for automated expense offset deduction notification. Include all parties that need to receive the automated expense offset deductions. We prefer a generic address such as chargebackdept@abcdco.com. This will ensure you are receiving the deduction information when things as employee turnover occur. It will be the vendor s responsibility to update this information as necessary. Bon Ton will not send copies for claims or address them if older than six months as a result of contact information not being updated. EXPENSE OFFSET DEDUCTIONS WILL BE ED TO THE ADDRESS PROVIDED. PLEASE THIS FORM BACK TO vendor.compliance@bonton.com PLEASE PRINT Vendor/Company Name: Five digit Resource #: Contact Name: Phone#: Fax#: address #1 (Expense Offset Deductions) address # 2 (Correspondence, if different than above) Mailing Address: Note: All Correspondence should be directed to vendor.compliance@bonton.com Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 36

37 APPENDIX L Vendor Logistics Portal Instructions Bon-Ton s Vendor Logistics Portal and Transportation Management System (TMS) (supported by UltraShipTMS) is an Internet based system used by Trading Partners to submit routing requests. Each shipment will be routed based its unique characteristics. All shipments for Bon-Ton Distribution Centers are required to be entered into the BonTon Web Portal. Working in conjunction with Bon-Ton s TMS, collect shipments are optimized to the most efficient mode: Truckload, Intermodal, Less-Than-Truckload, Consolidation, or Parcel. Portal entry is vital to Bon-Ton s receiving process, Order Numbers (formerly SRR number) are required on Bills of Lading and at the time of carrier appointment for any prepaid shipments delivering to a Bon-Ton DC. Vendors can obtain a Userid and Password by completing the Vendor Masterfile spreadsheet which can be accessed via or by clicking on the link below. The completed form should be ed to: tmsinfo@bonton.com a minimum of 5 business days prior to the Purchase Order Cancel Date. User set up will be completed within 2 Business Days. An will then be sent to the users identified on the Vendor Masterfile spreadsheet. Vendor Portal instructions (UltraShipTMS Shipper Manual) can be accessed via or by clicking on the link below. User support and training is supported by UltraShipTMS, please contact them at support@ultrashiptms.com. Create/Update Vendor Logistic Portal ID UltraShipTMS Shipper Manual Start the request at i. Click About BonTon. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 37

38 ii. Click Vendor Logistics. iii. Click Domestic Vendor Information. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 38

39 iv. Click on Create / Update Vendor Logistics Portal ID. Note: The UltraShip TMS User Manual is outlined below in Green. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 39

40 APPENDIX M Pallet Standards A. Bon-Ton anticipates that pallets will assist in performance: Handling, assist in loading and unloading, and reducing carrier detention. Maintain shipment integrity and reduce shrink. B. Pallet requirements Use standard sized pallets. Pallets must be structurally sound, square and have no missing or broken slates or loose nails. Pallets maybe recyclable. Plastic pallets and wood chip pallets are permitted. Whenever possible utilize environmentally friendly pallets. Pallet weight must be included in the weight of the shipment. C. Utilization If product density is 4 PCF and greater, preauthorization to utilize pallets is not required. If product density is less than 4 PCF, preauthorization to utilize pallets is required, unless shipment weighs less than 3000 lbs. or less than 4 pallets. Easily identified pallet marker with legible shipping information. Pallets must be packed in such a fashion that when the product is being transported the cartons are always flush with the pallet edge and the heaviest cartons are to the bottom. Well-packed pallets are square, level and stackable and or at least 84 inches in height. Stack similar sized cartons modularly on the pallet to eliminate voids and to minimize the shifting of cartons. Do not pyramid or stove pipe stack pallets. Cartons must be secured to the pallet and wrapped with clear pallet wrap, do not band, strap, or tape cartons. Utilize as few pallets as possible. Regardless of product density, shipment weight and routing, the following are never to be palletized: Pillows Luggage Mattresses Furniture D. Loading and Transportation When pallets are loaded, two pallets must be loaded next to each other width wise. Utilize pallets for (LTL) less-than-truckload and (TL) truckload shipments only. In those circumstances where the use of pallets significantly alters the nature of the shipment (e.g., a TL becomes a TL and LTL shipment), the appropriate portion of the shipment must be floor loaded to maintain the integrity of the single TL shipment. The Bon-Ton Stores and our designated carriers do not participate in pallet exchanges. Shipments weighing less than 3,000 lbs. are to be palletized. Shipments must be tendered as pallets and identified on the bill of lading. Shrunk wrapped pallets will be considered shipper load and count. Drivers will not break down pallets. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 40

41 Small Package Shipments APPENDIX N Small Package Shipping Instructions These instructions apply to all vendors making shipments via a small package carrier to The BonTon. 1. All Vendor Shipments to BonTon Distribution Centers require routing through the Vendor Portal. Order numbers are required to secure a delivery appointment to a Bonton Distribution Center. When shipping to The BonTon, include the Order Number in the Customer Reference field and the P.O. Number in the P.O Reference field. 2. Small Package Shipments delivering Direct to Store, require advance approval through a Drop Ship Authorization Request made by a BonTon Buyer. Vendor will not submit for routing through the Vendor Portal. When shipping Direct to Store, include the Drop Ship Authorization Number in the Customer Reference field. 3. Note: FedEx is Bon-Ton s sole Small Package Carrier and therefore required for Collect shipments. FedEx is recommended for Prepaid Vendor Direct shipments. FedEx Ground COLLECT Billing When The Bon-Ton is responsible for Small Package freight charges on Inbound Routings to the Distribution Centers, the Vendor is required to ship via FedEx Ground COLLECT. 1. FedEx Ground COLLECT shipping instructions for FedEx Ship Manager are provided on the following page. 2. Please contact FedEx at to set up a FedEx Account. A Shipper is required to have a FedEx Account in order to use Ground COLLECT Billing. 3. When shipping to a Distribution Center, include the following References: Customer Reference field: Order Number P.O. number field: P.O. Number 4. Purchase order numbers must be clearly indicated on all shipping documents, manifests, and carton labels. 5. Whenever possible product should be master packed into as few cartons as possible. Do not pack more than one purchase order per carton. See Appendix B, Page 22 for business rules. 6. Inner packs must be marked by store. Limit the inner pack to one store per pack. 7. Problems, questions or shipping system issues should be addressed to the FedEx Vendor Activation Desk by calling toll-free This support is available Monday through Friday, 8 a.m. to 5 p.m. CST. 8. The Bon-Ton does not accept prepay and add invoices from vendors. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 41

42 FedEx Ship Manager Instructions 1. Recipient information Enter the Company Name and Address exactly as shown in Appendix O. 2. Package and shipment details 3. Billing details Select FedEx Ground Service as the service type Select the package type Your Packaging Select COLLECT in the drop-down menu. A FedEx account number is not required for FedEx Ground COLLECT shipments Enter the Order Number in the Customer reference field Enter the P.O. Number in the P.O. number field Note: If a small package carrier invoices vendor due to data submission errors, Bon-Ton will not accept re-bills or vendor invoiced small package freight charges. Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 42

43 APPENDIX O Bon-Ton Distribution Center Shipping Addresses General DC s and Ecommerce BON-TON DC # S CHURCH ST WHITEHALL, PA (Lehigh County) Phone or Fax bt50receiving@bonton.com BON-TON DC # DAYTON-YELLOW SPRINGS ROAD FAIRBORN, OH Phone option 4 Fax Bt198receiving@bonton.com BON-TON DC # SHEPHERD TRAIL ROCKFORD, IL Phone Fax Bt950receiving@bonton.com Furniture DC s BON-TON FURN WH # MIAMISBURG-CENTERVILLE ROAD CENTERVILLE, OH Phone Fax Bt190receiving@bonton.com BON-TON FURN WH # WEST JEFFERSON AVENUE NAPERVILLE, IL Phone Fax Bt591receiving@bonton.com BON-TON FURN WH # S CHURCH ST WHITEHALL, PA Phone bt57receiving@bonton.com BON-TON DC # ENTERPRISE PKWY WEST JEFFERSON, OH Phone ext Bt460receiving@bonton.com Individual Store addresses can be found in the Store / DC Matrix & Instructions on the Bon-Ton website or by clicking on this link: Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 43

44 APPENDIX P Transportation and Merchandise Logistical Standards THE BONTON STORES, INC. 44