Introduction to Survey Messages. Setting up Survey Messages. Required Permissions. Creating Single Question Surveys

Transcription

1 SURVEY MESSAGES Contents Introduction to Survey Messages Setting up Survey Messages Required Permissions Creating Single Question Surveys Creating Multiple Question Surveys Viewing the Survey Results

2 Introduction to Survey Messages Blackboard Connect 5 now offers Single and Multi- Question Survey messages that can be recorded in your own voice and sent as phone deliveries. When you create a survey message, you will be able to create up to nine questions (for multi- question surveys) and provide up to five answers for each question. Your Recipients will use their phones to press the number corresponding to the answer they would like to give. These results will be recorded and made available to you in the SENT folder in the Connect 5 Message Center. Additionally, you can also export your results in a Microsoft Excel document. Setting up Survey Messages Your Connect 5 account will be set up to send Single Survey Questions without any additional setup or activation. However, if you would like to send multi- question surveys (up to 9 questions per message), you will need to contact your Blackboard Connect Client Care Representative to activate this feature. Required Permissions Any one of your users with permissions to send Messages can send surveys from their Connect 5 account. However, to view and download the results of this survey, you or your peers will need the Download Survey Results Permission. All Super Users will have this permission. For additional information, please contact Client Care or open a case online. 2

3 Creating Single Question Surveys By default, your Connect 5 account will be activated to send single question survey messages to your Recipients. Survey messages are only available for phone deliveries as a use- your- own- voice message and are not available for TTS (Text- to- Speech). This section will show you how to create and send Single surveys. 1. Click the Message Center tab at the top of the screen. 2. Choose Surveys on the Choose Message Type screen. 3. Provide a message title and select your Recipients using the Field. 4. Scroll down to the Delivery Modes section. NOTE: Only phone messages are available for Survey Messages. Check the Delivery Options checkbox if you want Connect 5 to attempt to call your Recipients only once, regardless if the call was answered or not. 3

4 5. Type a greeting or insert text from your script manager. You have 1000 (one thousand) characters, including spaces, for this field. 6. Type your question in the question field and provide each answer next to a number to the right. The numbers will correspond with the numerical selection your recipient will push on their phone to select their answer. 7. Click. 4

5 11. Review your question an answer on the pop-up screen. 12. Follow the instructions on the screen to record your message. a. Call the toll free number listed on the page. Click the More Numbers link to view additional numbers. b. When prompted, enter User ID listed on your screen in Bold. c. Enter Message Box ID when prompted. d. At the tone, begin recording your greeting. e. When you are finished recording, press #. f. To re-record your message, press 1. To listen to your message, press 2. To record the next question, press 3. g. When prompted, record each question WITH YOUR ANSWERS! (After recording your message, say press one if and provide the answer text. Blackboard Connect will not offer the answers if they are not recorded. h. When finished recording your questions, press # and hang up. 13. Click after you have finished recording your message. 14. Choose a time zone and choose when to send your message (now or at a specified time). 15. Click to confirm and send your message. 5

6 Creating Multiple Question Surveys Multiple Question Survey Messages need to be activated by contacting Client Care. Survey messages are only available for phone deliveries as a use- your- own- voice message and are not available for TTS (Text- to- Speech). This section will show you how to create and send Single surveys. 11. Click the Message Center tab at the top of the screen. 12. Choose Surveys on the Choose Message Type screen. 13. Provide a message title and select your Recipients using the Field. 14. Scroll down to the Delivery Modes section. NOTE: Only phone messages are available for Survey Messages. 15. Check the Delivery Options checkbox if you want Connect 5 to attempt to call your Recipients only once, regardless if the call was answered or not. 6

7 8. Type a greeting or insert one from your script manager. You have 1000 (one thousand) characters, including spaces, for this field. 9. Type your question in the question field and provide each answer next to a number on the right. The numbers will correspond with the numerical selection your recipient will push on their phone to select their answer. If you do not want to use all five answers, simply leave them blank. 10. Click. The numbers in the parenthesis indicate how many questions you have. For example, the number 2/9 indicates that by clicking this button you will create your 2 nd question. You have up to nine questions. 7

8 11. Repeat the steps above to provide your survey question and an answer for each. 12. If you would like to add more questions, click the ADD QUESTION button and repeat the process for each question you would like to add. NOTE: To change the order of your answers, click the arrow icons in the header of each question. Click UP to move your question above the previous question and down to move it after the next question. 13. Click. 8

9 14. Review your question an answer on the pop-up screen. 15. Follow the instructions on the screen to record your message. a. Call the toll free number listed on the page. Click the More Numbers link to view additional numbers. b. When prompted, enter User ID listed on the screen in Bold. c. Enter Message Box ID when prompted. d. At the tone, begin recording your introductory message. e. When you are finished recording, press #. f. To re-record your message, press 1. To listen to your message, press 2. To record the next question, press 3. g. When prompted, record each question WITH YOUR ANSWERS! (After recording your message, say press one if and provide the answer text. Blackboard Connect will not offer the answers if they are not recorded. h. When finished recording your questions, press # and hang up. 16. Click after you have finished recording your message. 17. Choose a time zone and choose when to send your message (now or at a specified time). 18. Click to confirm and send your message. 9

10 Viewing the Survey Results 1. Click the Message Center Tab at the top of the screen. 2. Select SENT from the side tab. 3. Hover your mouse of the entry and click the icon (located on the right side of the entry). 4. Click the View link under Survey Results.. Your survey results will open. 10

11 From this page you can listen to the original recorded messages by clicking the link. To export your survey report as an Excel document, click the button located in the bottom right corner of the screen. 11