How To Use A Cell Phone On A Cell Network On A Pc Or Mac Or Ipa (For A Cell) On A Network With A Sim Sim (For An Ipa) On An Ipad Or Ipad (For Pc Or Ipam

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1 SIPPBX 6200 User Guide Release SIPPBX 6200S/GS Release User Guide - 1 -

2 CONTENTS CHAPTER 1 SIPPBX 6200 SERIES INTRODUCTION... 6 SIPPBX 6200 APPEARANCE DESCRIPTION... 9 LOGON SIP PBX CHAPTER 3 SIPPBX 6200 SETUP WIZARD INITIAL SETUP WIZARD SYSTEM SETUP WIZARD HEADQUARTER/BRANCH OFFICE SETUP WIZARD EXTENSION SETUP WIZARD PSTN GATEWAY SETUP WIZARD SIP TRUNK SETUP WIZARD CALL PICKUP GROUP WIZARD OUTGOING CALLED NUMBER SCREENING WIZARD CHAPTER 4 SYSTEM CORE REFERENCE SYSTEM DEBUG LICENSE...46 CDR AAA HTTPS CERTIFICATE EVENT NOTICE BACKUP/ RESTORE Backup Configuration (With License) Backup Configuration (Without License) Restore Configuration Compact Database CHAPTER 5 SERVICE REFERENCE CALL ROUTING DIGIT MANIPULATION CALL INTERCEPTION DEVICE ACL RTP RESOURCE GROUP NAT GROUP SIPPBX 6200S/GS Release User Guide - 2 -

3 DNIS SCREENING GROUP EMERGENCY CALL VOICE CODEC GROUP APPLY CHANGE CHAPTER 6 ENHANCE SERVICE REFERENCE SYSTEM INTERFACE SIP VOICE MAIL AUTO ATTEND CONFERENCE ANNOUNCE SERVICE LANGUAGE WAKEUP CALL FAX SETTING DEVICE AUTO CONFIGURATION OFFICE PROFILE Service Code Pickup Holiday Work Time Phone Book (Office shared phone book) Dial Plan DEPARTMENT PROFILE EXTENSION GATEWAY UAC BROADCAST GROUP TOLL RESTRICTION VOICE MAIL ACCESS FAX ACCESS ANNOUNCEMENT VOICE FILE CDR REPORT Call Detail Report SIPPBX 6200S/GS Release User Guide - 3 -

4 Extension Summary Department Summary CHAPTER 7 CALL FLOW EDITOR CALL FLOW MENUS AND TOOLS AUTO ATTENDANT & VMS FUNCTIONS AA & VMS LEAVE MSG SAMPLE CALL FLOW AS FIGURE AA & VMS LEAVE MSG SAMPLE CALL FLOW: VOICE MAIL RETRIEVE FUNCTIONS VOICE MAIL RETRIEVE SAMPLE CALL FLOW AS FIGURE VOICE MAIL RETRIEVE SAMPLE CALL FLOW: SERVICE SETTING FUNCTIONS SERVICE SETTING SAMPLE CALL FLOW AS FIGURE SERVICE SETTING SAMPLE CALL FLOW: CHAPTER 8 SYSTEM CONTROL SYSTEM SYSTEM TIME NETWORK Voice Gateway Setting: SNMP DHCP ACCOUNT MANAGER PROVISIONAL IP SERVICE UPGRADE LOGOUT CHAPTER 9 SYSTEM MONITOR SUBSCRIBER STATUS CALL STATISTICS RTP STATUS RTP STATISTICS SERVER STATUS DHCP STATUS (USED FOR AUTO CONFIGURABLE DEVICE ONLY) LINE OVERVIEW CONFERENCE ROOM SIPPBX 6200S/GS Release User Guide - 4 -

5 EVENT DEBUG INFO PING CHAPTER 10 TELNET & RS-232 CONFIGURATION CHAPTER 11 LCD DISPLAY CONFIGURATION APPENDIX 1 CDR FORMAT APPENDIX 2 EXPORTED FILE FORMAT APPENDIX 3 SIPPBX 6200 STATUS CODE APPENDIX 4 DEBUG LOG TOOL APPENDIX 5 BUILD-IN VOICE PROMPT INDEX APPENDIX 6 TIME ZONE TO COUNTRY MAPPING LIST APPENDIX 7 STEP BY STEP SETTING FOR WAKEUP CALL APPENDIX 8 STEP BY STEP SETTING FOR CONNECTING TO CAS2000 BILLING SOFTWARE APPENDIX 9 SERVICE TYPE LIST APPENDIX 10 STEP BY STEP TO CREATE A NEW LANGUAGE OF PROMPT APPENDIX 11 TTS FILE INDEX APPENDIX 12 STEP BY STEP TO MANAGE LP600N S FIRMWARE AND SETTINGS (AUTO CONFIGURATION) APPENDIX 13 STEP BY STEP TO MAKE LP600N RUNNING (AUTO CONFIGURATION) APPENDIX 14 LP600N EXAMPLE CONFIGURATION FILE SIPPBX 6200S/GS Release User Guide - 5 -

6 Chapter 1 SIPPBX 6200 Series Introduction The Welltech SIPPBX 6200S/GS/N is an all in one IP-PBX which including PABX telephony service, Auto Attendant, Voice Mail, Service Setting IVR, Enterprise Coloring Ring Back Tone, Conference, Announcement, FAX Service, Toll Restriction and VOIP router features together. It supports up-to 1000 subscribers and is a cost effective solution for small to medium enterprise. Also the traveler soft-phone, operator console and billing software provides you a complete transition from traditional PABX to the new generation IPP-BX. SIP RFC 3261 Compliance Support G.711, G.729A, GSM, G.723(optional) Support SIP/RTP Encryption/Decryption Support RADIUS Server or Enterprise Billing via TCP Support High Available Redundant (optional) Support SIP ENUM Support VLAN & QOS tagging Support Setup Wizard Built-in CDR Report Auto Attendant Web-Base Auto Attendant Flow Editor Scheduled Special Announcement Holidays Working Time Support Multiple Language Support Support Branch Office Support Transit Call Voice Mail Web-Base Voice Mail Flow Editor Personal Greeting Multiple Language Support Native TTS (Chinese & English & Japanese) Support SIPPBX 6200S/GS Release User Guide - 6 -

7 Support Additional Customized TTS Language Message Waiting Indication Notify Web Retrieve Phone Retrieve Service Setting IVR Web-Base Service Setting Flow Editor Multiple Language Support Native TTS (Chinese & English & Japanese) Support Support Additional Customized TTS Language Access Key Setting Result Announcement Conference Bridge Support RFC 4579 (without XML) Ad-Hoc Conference Virtual Conference (Meeting Me) Virtual Conference (Ad-hoc) Support Host Creation and Participant Join PIN Event Tone Notice Up-to 8 Participants per Room Quick Conference by Soft-phone (SP362) Enhanced Service System Announcement Service Company-wide Coloring Ring Back Tone Service Provided Server Hold Tone Voice Router Public and Private IP Legs SIP-Aware RTP Routing Natural VOIP Firewall/NAT FAX Service Support T.38/UDPTL/ECM Support Personal/Common Fax Account SIPPBX 6200S/GS Release User Guide - 7 -

8 PDF Format Storage and Retrieve through Web FAX to Notice Toll Restriction (CDR Mode only) Provided Office/Extension Level Toll Restriction Service Support Allow/Disallow/Allow in Duration Call Restriction Support Restriction Engaged Time (per 30 minutes) Support Tone Alert before Disconnect (CPE support is required) Optional Features Traveler Soft-phone (SP 362) Operator Console Software Enterprise Billing Software Web Caller Module (optional) Microsoft Live Communicator/Exchange 2007 Module (optional) Selected Telephony Features Call Transfer Call Forward Call Forwarded Notice Call Screening Caller ID Privacy Call Waiting Call Hold Call Pickup (Global, Group) Specified Call Pickup Find Me Short Code Do Not Disturb Miss Call Notify by ANI Replacement Call Return Hide ANI/Show ANI Selection Call Park/Retrieve Call Camp on SIPPBX 6200S/GS Release User Guide - 8 -

9 Display Name Replacement PSTN Number Ring PSTN & IP Device Simultaneously Broadcasting Service Wake-Up Call Reject Anonymous Call Support SIP TAPI Busy Lamp Filed (RFC 4235) SIPPBX 6200 Appearance Description In order to satisfy the different customers requirement, SIPPBX 6200 has 3 models: SIPPBX 6200N, SIPPBX 6200GS and SIPPBX 6200S. System Capacity of each model. Model Max Max Current Max RTP DSP channels FAX channels Name Subscriber Call Resource 6200N Up to 1000 Up to 500 Up to 250 Up to 120 Up to GS Up to 400 Up to 200 Up to 120 Up to 48 Up to S Up to 200 Up to 100 Up to 60 Up to 24 Up to 4 SIPPBX 6200S/GS Release User Guide - 9 -

10 SIPPBX 6200N Front Panel: Functions: 1: Power LED 2: H/D LED 3: System Status LED 4: Network1 Interface LED (not used) 5: Network2 Interface LED (not used) 6: LCD Panel 7: LCD Touch Panel 8: Power Switch SIPPBX 6200N Rear Panel: Functions: 1: Electric Fan 2: AC Power outlet 3: AC Power switch 4: Keyboard/Mouse 5: Console port 6: SIP Service Ethernet port (WAN) 7: Management (Voice Gateway) Ethernet port (LAN) SIPPBX 6200S/GS Release User Guide

11 8: VGA 9: USB (not used) SIPPBX 6200S/GS Release User Guide

12 SIPPBX 6200GS Front Panel: Functions: 1: Power LED 2: Network1 Interface LED (not used) 3: Network2 Interface LED (not used) 4: H/D LED 5: Power Switch 6: System Status LED 7: LCD Panel 8: LCD Touch Panel SIPPBX 6200GS Rear Panel: Functions: 1: Electric Fan 2: AC Power outlet 3: AC Power switch 4: Keyboard/Mouse 5: Console port 6: SIP Service Ethernet port (WAN) 7: Management (Voice Gateway) Ethernet port (LAN) 8: VGA 9: USB (not used) SIPPBX 6200S/GS Release User Guide

13 SIPPBX 6200S Front Panel: Display the system status of SIPPBX 6200S. SIPPBX 6200S Rear Panel: Functions: 1: AC Power switch 2: AC Power outlet 3: VGA 4: Console port 5: USB (not used) 6: Keyboard 7: Mouse 8: LAN Management (Voice Gateway) Ethernet port 9: WAN (SIP Service Ethernet port) SIPPBX 6200S/GS Release User Guide

14 Chapter 2 Welltech SIP PBX 6200 Quick Start After connected Ethernet cables into the SIP PBX 6200 Service Interface, turned on the power. The first step is to logon the system and set up the IP address. Before you can use the browser to config SIPPBX 6200, you need to install Java Plug-in. Please confirm your JRE version is 1.4.2(preferred & tested), if your PC has already installed Java. You also need to set newer versions of stored pages in Internet Explorer to Every visit to the page. Click Tool > Internet Option > General > Setting. After success, restart your browser to take effect. SIPPBX 6200S/GS Release User Guide

15 Logon SIP PBX 6200 Step1: Start IE6.0 (or later version) to navigate SIPPBX 6200 web management system by typing the default URL is The screen will display User ID and Password as figure Figure Note: The default network IP address is: Service Interface: / / Management Interface: / Make sure your PC had same network IP address setting (e.g / ) Otherwise, you will be unable to connect to SIPPBX Step 2: Enter login user name and password (the default user ID is root and user password is root). You can manage your user account via web (refer to section Account Manager) later. Figure SIPPBX 6200S/GS Release User Guide

16 Step 3: The screen shows the Home Page of SIP PBX 6200 as Figure Figure SIPPBX 6200S/GS Release User Guide

17 Chapter 3 SIPPBX 6200 Setup Wizard Initial Setup Wizard This is a wizard to help administrator easily to management their PBX settings. Start Path: Home > Initial Setup Wizard This is wizard should be run at first. It will guide the administrator to setup the basic system parameters step by step. Step 1: Change the root and admin s password for security reason and setup the preferred user interface language. Figure Field Description: User ID: Login User ID Password: Login Password Confirm Password: Confirm new password again Language: The language of web user interface for the user. Note: The system provides 2 USER ID by default: root and admin. SIPPBX 6200S/GS Release User Guide

18 Step 2: Change the system time zone. Figure Parameter Description: Time Zone: - Standard: Use a predefined standard time zone(refer to section Timezone to Country Mapping List ) - Customize: Use a user defined time zone Auto Daylight Saving: Auto adjust daylight saving timer or not Step 3: Change the date and time for the system. Figure Parameter Description: Date (yyyy/mm/dd): The date for the selected time zone Time (hh:mm:ss): The time for the selected time zone Step 4: Choose to enable SNTP or not. If yes, please setup the SNTP server and related parameters. SIPPBX 6200S/GS Release User Guide

19 Figure Parameter Description: SNTP Server: The SNTP server list. You can use; or, to have multiple SNTP server. Polling interval (second): How long the SNTP will synchronize the time from the SNTP server in seconds. Min Retry Interval (second): This is the initial retry interval. Each retry will multiple 2. For example, the Min Retry Interval is 10 and Max Retry Interval is 600. The retry sequence will be 10, 20, 40, 80, 160, 320 seconds. Max Retry Interval (second): This is the max time to wait before attempting a retry. Max Adjust Time (second): If this is zero, the SNTP client will be willing to apply any size time adjustment. If this is non-zero, then any time adjustment greater than this will be considered an error. NTP Server Port: This is the port number the SNTP client will attempt to connect to on the time server. The default value is 123. Local NTP Port: This is the port number that will use to listen for replies from the server. The default value of 0 means use a random port number. Packet Error Check: If this is disabled, then the validity checks are suppressed. The default value is enabled. Step 5: Choose to enable the voice gateway mode or not. SIPPBX 6200S/GS Release User Guide

20 Figure Parameter Description: Voice Gateway: Enabling voice gateway feature, SIPPBX 6200 will be able to play the role as a NAT server to pass through SIP and voice call. Please refer to Voice Gateway Example for a configuration example. Note: Enable Voice Gateway will require 2 Ethernet ports connected, one is for WAN and another is for LAN (private network). It can play as a SIP-aware voice NAT router. User can either register to LAN interface or WAN interface. NAT transversal will be done automatically in between. Step 6: Setup the corresponding network parameters. Figure Parameter Description: WAN Interface IP Address: The server IP address (WAN) IP Netmask: The server IP netmask (WAN) IP Gateway: The server default gateway SIPPBX 6200S/GS Release User Guide

21 Primary DNS Server: Primary DNS Server IP network Secondary DNS Server: Secondary DNS Server IP network Host Name: Host name used to register to DNS Server Domain Name: Domain name used to Dynamic DNS Registration: Enable Dynamic DNS registration or not LAN Interface IP Address: The server IP address (LAN) IP Netmask: The server IP netmask (LAN) Enable VLAN: Enable the virtual LAN or not VLAN ID: The VLAN ID Note: If you are using voice gateway mode, please make sure you have connected both Ethernet ports. System Setup Wizard After completing the initial setup, you need set the basic parameters for the server system. For example, UDP port, Enable the Encryption or not, and so on. Here is the second step required after initial setup wizard. Start Path: Home >System Setup Wizard Step 1: System Setup Basic Parameters. SIPPBX 6200 can support up-to 3 UDP/TCP ports. If you are using voice gateway mode, please make sure you have connected both Ethernet ports. Figure Parameter Description: SIP Domain: WellSIP Telephony SIP Proxy domain name. It s normally used when you have a DNS record setup for WellSIP Listen UDP Port, 2 and 3: The local UDP port on which the SIP service SIPPBX 6200S/GS Release User Guide

22 listened - Encrypt: The SIP signal and voice RTP will be encrypted while passing through the UDP port. Enhance Service Port : The listen UDP port for enhance service MWI Service Port: The listen UDP Port for MWI Service ( ) Subscriber Login: Enable Subscriber login to WellSIP 6500 or not Support Video: Support video RTP proxying or not. Enable video will great reduce the number of concurrent RTP channel and bandwidth. Forward Caller ID: - Caller: use original caller ID when call is forwarded - Forwarder: use forwarder caller ID when call is forwarded to another user Voice Gateway: Enabling voice gateway feature, WellSIP 6500 will be able to play the role as a NAT server to pass through SIP and voice call. Please refer to Voice Gateway Example for a configuration example. Step 2: Setup system event notice and voice mail to parameters. Figure Parameter Description: System Event Notice Enable System Log: Enable to send system information to syslogd Server or not SyslogD Server IP 1, 2: syslogd server IP address SNMP Sending Interface: The SNMP sending interface Event Notice: Enable the event notice or not SMTP Event Filter Level: The level of filter SIPPBX 6200S/GS Release User Guide

23 SMTP Mail Server: SMTP server host for notice Auth Mode: The authentication type for the SMTP server From: sender account To: receiver (semicolon is used for multiple receiver) Subject: subject to be send to receiver. The following variable parameters can be used to create dynamic subject for system notice: - $LOGLEVEL$: Information Level - $HOSTNAME$: Host name - $HOSTIP$: Host IP address VMS Notice Enable Notify: Enable notice or not SMTP Mail Server: SMTP Mail Server Auth Mode: Authentication mode, none, cram MD5,login,plain or NTLM From Address Automatic Assign: Enable from address automatic assign or not. If it is set to automatic, the From address will be Telno@SIPPBX_IP. Manual Assign Address: Manual assign the FROM mail address Subject: subject. The following variable can be used for VMS notice: $ANI$: Calling Number $MSG_TIME$: The voice mail message date and time $MSG_FILE$: The voice mail message file name MP3 Attach: attach MP3 file or not Step 3: Setup the corresponding service prefix and service account parameters according your dialing/number plan. SIPPBX 6200S/GS Release User Guide

24 Figure Parameter Description: Enhance Service Account: Service account of enhance service. The system will automatically add the account you inputted here. MWI Service Account: Service account of MWI service. The system will automatically add the account you inputted here. Server Broadcast Prefix: The prefix of the broadcast. The broadcaster uses this prefix + broadcast-group-id to select which broadcasting group will be used will initiate all calls out-to broadcasted number. It is required to have the specified CPE device to understand the broadcasting server request. SIPPBX 6200 can allow having up-to 16 parties of current broadcasting target for 6200s and 30 parties for The system wide total broadcasting target is same as DSP channel license. Service Setting IVR Prefix: This is the prefix to be used for Service setting IVR. The call flow of Service Setting IVR can be customize by drag and drop with call flow editor. User can dialing in this prefix and IVR will guide for setting the service. VMS Access Code 1: Use extension number as the VMS user to access voice mail. No extension input is required. VMS Access Code 2: Will ask for extension number and password authentication to access VMS. Leave VMS Directly Prefix: This is the prefix to be used for entering the leaving message directly without prompt. The system will automatically create the required prefix. The users only need to dial this prefix and extension number for leaving the message. It is useful for operation SIPPBX 6200S/GS Release User Guide

25 console to transfer the customer into a voice mail. Conference Prefix: Conference Service URI Virtual Conference Prefix: Virtual conference prefix code Wakeup Call Prefix: Wakeup call service prefix code FAX Prefix: The prefix of the FAX Service. The Extension can receive the FAX service by following ways. 1. FAX in through Auto Attendant: The Caller dials into Auto Attend first then transfer to FAX Prefix+Extension and press start fax of the fax machine. 2. Direct Fax in number: Create a new extension as the fax DID number and enable unconditional forward to FAX Prefix+Extension. The Caller can send fax by dialing this fax number directly. The received FAX messages will be stored as PDF format. The fax message can be retrieved through web interface or send a to the user with the fax PDF attachment. Step 4: Choose the minimum reserved resource according to your license. Figure Parameter Description: Reserved Auto Attendant & VMS Channels: The min channels reserved for the auto attendant and VMS Reserved conference Channels: Min conference channels to be used Reserved CRBT/Announcement Channels: Min announcement/crbt channels to be used Min Wakeup Call Channels: Minimum wakeup call channel will be used (reserved) during the wake up call service. Max Wakeup Call Channels: Maximum wakeup call channel will be used SIPPBX 6200S/GS Release User Guide

26 for wakeup call service. Over this limit, the rest of request will be queued. Reserved Service Setting Channels: Minimum Service Setting channel will be used for Subscriber service setting IVR or announcement Headquarter/Branch Office Setup Wizard In this wizard, you can define each profile for offices. Start Path: Home > Headquarter/Branch Office Setup Wizard Step 1: Add or modify headquarter or branch office profile here. The figure is as figure Figure Parameter Description: New or Modify: New a office or modify the existing office Office ID: The branch office ID Name: The branch office name Office Phone Number: The incoming telephone number of the branch office AA Primary Language : The auto attendant preferred language AA Secondary language: The auto attendant second language DM Group ID: Group-wide digit manipulation applied Step 2: Choose the office's time zone. SIPPBX 6200S/GS Release User Guide

27 Figure Parameter Description: Office ID: The branch office ID Time Zone: The branch office time zone - Standard: Use a predefined standard time zone (Refer to section Timezone to Country Mapping List ) - Customize: Use a user defined time zone Auto Daylight Saving: Auto adjust daylight saving time or not Step 3: Setup the service access code according to your number plan. Please don't conflict with your extension number. Figure Parameter Description: Service Type: Applied service type Service Code: Telephony Keypad used for the service code SIPPBX 6200S/GS Release User Guide

28 Step 4: Setup the office's holiday, work time and lunch time parameters. Figure Parameter Description: Holiday: Non-working weekday Office Hour: The working time setting for a week Lunch Break: The lunch time setting for a week SUN ~ SAT: The week day Step 5: Update your holiday information for the selected office. Figure Parameter Description: Date: Holiday date, the format is MM/DD. Description: The description Note: In this version, all subscribers either belong to headquarter or belong to the branch office. There are not the subscribers who don t belong to the office. SIPPBX 6200S/GS Release User Guide

29 Extension Setup Wizard After you define the proper office profile and in here you can setup the required extension. Start Path: Home > Extension Setup Wizard Step 1: Add or modify the extension number for the office. Figure Parameter Description: New or Modify: You want to new or modify an extension Office ID: Belonged office ID Department: Belonged department ID Device Type: Subscriber device type - Subscriber: Subscriber user - Softphone: It is Welltech soft-phone device type. Welltech SP-365 is required as the soft-phone. When you define an extension to a softphone, it means that you can use this account for SP365 or regular SIP devices. Subscriber ID: The subscriber ID Step 2: Provides some basic parameters such as pickup group assignment, password etc. SIPPBX 6200S/GS Release User Guide

30 Figure Parameter Description: Pickup Group ID: Pickup group ID for per subscriber User Password: Register user password (device password only) Web Password: Password used for web access No Answer Timer: The maximum time (in second) to wait the remote party answer (pick up phone). Description: The description Step 3: Setup those call related service parameters such voice mail, forward etc. Figure Parameter Description: Unconditional Forward: When enabled, any calls to this subscriber will be forward to this URI unconditionally. You can use SIP URI or subscriber ID here. Display Name: Change SIP display name to the set name. No Answer Forward: Forward to the URI when the subscriber has no answer. SIPPBX 6200S/GS Release User Guide

31 Busy Forward: Forward to the URI when the subscriber is busy. You can use SIP URI or subscriber ID here. You can use SIP URI or subscriber ID here Unavailable Forward: Forward to the URI when the subscriber is unavailable (not registered). You can use SIP URI or subscriber ID here. You can use SIP URI or subscriber ID here Group Pickup (Picked): Allowed to be picked-up within group or not Global Pickup (Picked): Allowed to be picked-up globally or not VMS: Voice Mail Service Step 4: Here you can setup the conference, call transit etc parameters. Figure Parameter Description: Virtual Conference Active Mode: To enable the virtual conference service or not. Virtual Conference Room: Virtual conference room number. The final virtual conference room number is prefix + inputted number. Default VMS Language: The default VMS language VMS Personal Greeting: Enable personal greeting or not Notice Address: address for the VMS service Transit Call: Allow to call to PSTN number inside the Auto Attendant or not. The administrator needs to add transit call component in auto attendant call flow editor. The sample call flow can be downloaded from Welltech support web site. PSTN Gateway Setup Wizard The PSTN gateway is used to setup the FXO, E1/T1 or SIP Gateway in order SIPPBX 6200S/GS Release User Guide

32 to call out to PSTN world. Start Path: Home > PSTN Gateway Setup Wizard Step 1: Here you can setup the basic parameters such as register number, telephone etc for the selected PSTN gateway. Figure Parameter Description: New or Modify: New or modify a gateway Belonged Office: Belonged office ID Register Number: Register TEL no or user account Register User Password: Register user password (device password only) Register Type: Subscriber register type - Dynamic: Subscriber need send register message for availability - Predefine: Subscriber will be handle as a permanent user Predefine URI1: Predefine subscriber URI1 (i.e. sip:9001@ ) Predefine URI2: Predefine subscriber URI2 (i.e. sip:9001@ ) - Predefine/NAT: Subscriber will be handled as a permanent NAT user (manual IP/Port mapping is required) Predefine URI 1: Predefine NAT subscriber URI (i.e. sip:8001@ : 7777) Public TA: mapped NAT Server IP address and port (i.e :5060) - LCS Dynamic: This is used only when the subscriber type is a regular subscriber and also a LCS user. You can use IP phone or CPE to SIPPBX 6200S/GS Release User Guide

33 register this account and also it will ring the LCS communicator client software simultaneously. Device Type: Gateway device type - Gateway: Gateway (e.g. trunk gateway or FXO gateway) - Gateway/RTP: Welltech WG5250/WG Proxy/RTP: Welltech SIPPBX SIP Proxy: SIP proxy server - IVR/VMS: IP IVR or VMS server - IVR/VMS/RTP: Welltech IVR or VMS server - Recorder: Welltech Recorder - Outbound Caller: Outbound Caller - Register UAC: Register user agent client User Agent ID: User agnet ID in UAC Caller Info: Display calling parting information Caller TEL No: Display original caller ID Registered TEL No: Registered UAC user ID Caller Display Name: SIP display name for original caller - LCS Server: Microsoft LCS Server - MWI Server: SIP Message Waiting Indicator Server - Presence Server: Presence Server - RTP Server: RTP Server - VMS (Diversion): The voice mail server which support diversion header as draft-levy-sip-diversion-08.txt. - Web Caller: It is used for Welltech Web call service. Welltech will provide OCX and sample code for integrating into the customer s Web server (Web call license is required). It can be used for click to call or web 800 calls. - Exchange Fax: Allow to provide the fax feature for Exchange Regular T.38 device can work with Exchange 2007 UMS when using this exchange fax user (Additional license is required). - Diversion/VMS/RTP: This device type is used only for Welltech IPcentrx It will be able to greatly reduce the usage of RTP resource. - Gateway/RTP/Fax: This device type is dedicated for Wellgate Predefine IP: The predefine server IP address Predefine Port: The predefine server UDP port Description: The description SIPPBX 6200S/GS Release User Guide

34 Step 2: Choose the prefix you are going to add or modify for adding or removing the selected gateway. Figure Parameter Description: Add into exist call routing: Add the following prefix into the call routing existed Create a new call routing: Create a new call routing for the following prefix Prefix Matched: Called number prefix to be matched TEL NO: Subscriber TEL no for route Priority: Used only for priority hunting. Note: After you create the PSTN Gateway information successfully, you will see the corresponding record in the Gateway part and Call Routing part. SIP Trunk Setup Wizard Instead of you can peer to peer to connect to a SIP service provider. The SIP service provider might give you a SIP account for register and making call. For this kind of configuration, you need to use the SIP trunk setup here. Start Path: Home > SIP Trunk Setup Wizard Step 1: Set the SIP trunk parameters which provided by your SIP service provider. SIPPBX 6200S/GS Release User Guide

35 Figure Parameter Description: Office: The office ID belonged TEL NO: The office TEL NO Description: The description User Agent ID: Identifier used for subscriber setting (type UAC) Register TEL No: SIP registrar telephone number Register ID: SIP registrar user ID Register Password: SIP registrar user password SIP Realm: SIP registrar domain Register IP: SIP registrar IP address Register Port: SIP registrar UDP port number Register TTL: The registration maximum time to live setting when registered to the SIP registrar Use Outbound Proxy: Use the SIP outbound proxy server or not Step 2: Choose the prefix you are going to add or modify for adding or removing the selected SIP trunk. SIPPBX 6200S/GS Release User Guide

36 Figure Parameter Description: Add into exist prefix: Add the following prefix into the call routing existed Create a Prefix Route: Create a new call routing for the following prefix Prefix Matched: Called number prefix to be matched TEL NO: Subscriber TEL no for route Priority: Used only for priority hunting. Note: After you create the SIP trunk successfully, you will see the corresponding records in the UAC part and the Call Routing part. Call Pickup Group Wizard Within the same pickup group, the users are allowed dialing the group pickup access code to pickup a call within the same group. Start Path: Home > Call Pickup Group Wizard Step 1: Choose or add a pickup group for management. Parameter Description: Figure SIPPBX 6200S/GS Release User Guide

37 Office: The office ID Pickup Group ID: The pickup group belonged Description: The description Step 2: Manage your group member for the selected pickup group. Figure Parameter Description: Extension: The extension number belonged to this pickup group ID Outgoing Called Number Screening Wizard You might need to limit the users outgoing call, such as long distance, international calls etc. Start Path: Home > Outgoing Called Number Screening Wizard Step 1: Add/modify a called number screening group. SIPPBX 6200S/GS Release User Guide

38 Figure Parameter Description: Group ID: The screening group ID Description: The description Step 2: Manage your outgoing called screening number for the selected group. Figure Parameter Description: Screening Prefix: The screening prefix for the outgoing call Screening Type: The screening type, allow or disallow. Step 3: Select office for group members which will applied to the group. Parameter Description: Figure SIPPBX 6200S/GS Release User Guide

39 Select Office: Select the office for group members which apply the screening group Step 4: Add or remove group members which will applied to the selected group. Figure Parameter Description: Extension & Gateway: Display all the extension and gateway number Applied Extension & Gateway: the extension and gateway number that will be applied to the screening group SIPPBX 6200S/GS Release User Guide

40 Chapter 4 System Core Reference All system related parameters can be set here. System Start Path: System Core > System Figure Parameter Description: SIP Domain: SIPPBX SIP domain name. It s normally used when you have a DNS record setup for SIPPBX Listen UDP Port, 2 and 3: The local UDP port on which the SIP service listened. When you check the encrypt option, this SIP license port will use Welltech proprietary encryption SIP/RTP for ISR blocking or security. When an encrypted device talk to un-encrypted device, 6200 will reroute the RTP back to server to make them talking. TCP Enabled: Enable the local TCP port or not Local TCP Port, 2 and 3: The local TCP port on which the SIP service listened No Answer Timeout: The default maximum time (in second) to wait the remote party Answer (pick up phone). Max Forward Times: The maximum times to forward the calls Default Max Register Time: The default maximum register for public network user when a subscriber user is crated Default NAT Max Register Time: The default maximum register time for a inside user when a default subscriber user is crated Enable Device ACL: Authenticate specified device type or not. First Response Timeout: The default maximum time to wait for response. It s depended on the network speed. SIPPBX 6200S/GS Release User Guide

41 Subscriber Login: Enable Subscriber login to SIPPBX 6200 or not Over Max Contact Rule: Over Max Contact Rule, reject or update. - Reject: The system will reject the new contact REGISTER request when the subscriber s used contacts reached the max contact - Update: The system will replace the oldest contact by new received contact. Support Video: Support video RTP proxy or not. Enable video will greatly reduce the number of concurrent RTP channel and bandwidth. Voice Gateway: Enabling voice gateway feature, SIPPBX 6200 will be able to play the role as a NAT server to pass through SIP and voice call. Please refer to Voice Gateway Example for a configuration example. CPE Billing Enquiry: Enable the CPE billing enquiry or not. It requires WellBilling 6600 and Welltech CPE device for this service. Forward Caller ID: - Caller: use original caller ID when call is forwarded - Forwarder: use forwarder caller ID when call is forwarded to another user Accept Anonymous Call to Subscriber: Whether to allow the anonymous caller to dial to the subscriber. It is mainly used when ENUM support is enabled. Enable ENUM: Enable the ENUM or not. It is required to setup the DNS server in SIP service interface and input the correct ENUM Domain Suffix. QOS Type: Quality of Service Type - None: Not using QOS Tag - DiffServ: Differentiated Services Value - TOS: Type of Service. Advance System Configuration Start Path: System Core > System > Advance SIPPBX 6200S/GS Release User Guide

42 Figure Advance Parameter Description: Call Validation Time: The timer to check periodically call is valid or not. SIPPBX 6200 will send re-invite periodically for call validation. This parameter also refers to the session timer RFC 4028 Min-se header. 422 will be sent when Session-Expires is smaller call validation time. NAT Compare Method: How to detect a NAT user - IP Only: Compare IP only - IP / Port: Compare IP and UDP port RetransmissionT1 (msec.): T1 determines several timers as defined in RFC3261. For example, when an unreliable transport protocol is used, a Client Invite transaction retransmits requests at an interval that start at T1 seconds and doubles after every retransmission. A Client General transaction retransmits requests at an interval that starts at T1 and doubles until it reaches T2. (Default Value: 500ms) ** RetransmissionT2 (msec.): Determines the maximum retransmission interval as defined in RFC3261. For example, when an unreliable transport SIPPBX 6200S/GS Release User Guide

43 protocol is used, general requests are retransmitted at an interval which starts at T1 and doubles until reaches T2. If a provisional response is received, retransmission continue but at an interval of T2. (Default Value: 4000ms) ** RetransmissionT4 (msec.): T4 represents the amount of time the network takes to clear message between client and server transactions as defined in RFC3261. For example, when working with an unreliable transport protocol, T4 determines the time that UAS waits after receiving an ACK message and before terminating the transaction. (Default Value: 5000) ** Cancel General No Response Timer (msec.): When sending a CANCEL request on a General transaction, the User Agent waits cancel GeneralNoResponseTimer milliseconds before timeout termination if there is no response for the cancelled transaction(default Value: 10000ms).** General Request Timeout Timer (msec.): After sending a General request, the User Agent waits for a final response generalrequesttimeouttimer milliseconds before timeout termination (in this time the User Agent retransmits the request every T1, 2*T1, T2, milliseconds)** Proxy 2xx Rcvd Timer (msec.): A successful client INVITE transaction of a Proxy server includes only the INVITE request and the 2xx response. (The ACK is not part of the transaction.)after receiving the 2xx response, the Proxy will wait proxy2xxrcvdtimer before the transaction terminates. (default: ms)** Proxy 2xx Sent Timer (msec.): A successful server INVITE transaction of a Proxy server includes only the INVITE request and the 2xx response. (The ACK is not part of the transaction).after sending the 2xx response the Proxy will wait proxy2xxsenttimer before the transaction will terminate. (default: 8000 ms)** Use Domain for Auth: Send Domain in 401 or 407 for authentication or not General Guard Time: The general guard time for internal purpose only Nonce Valid Period: The max valid time for a nonce. Once time out, SIPPBX 6200 will issue a new nonce for authentication. Set it to 0 will cause SIPPBX 6200 to generate new nonce for each call or register Valid Period Auth Mode: During the nonce valid period, does a subscriber need send response on the register / invite message or not - None: User agent doesn t need send MD response in register invite message - MD: User agent should send MD response over the current nonce. Or a new nonce will be send by SIPPBX 6200 Message Pool Page Size: Used to hold and process all incoming and outgoing in the form of encoded message or message objects. It is recommended that you configuration the page size to the average message size your system is expected to manage. General Pool Page Size: Used by SIP Stack objects, such as call-legs and transactions, to store the internal fields. For example, the call-leg object will store the To, Form and Call-ID headers and the local and remote contact addresses on the general pool pages. The general pool is also used for SIPPBX 6200S/GS Release User Guide

44 other activates that demand memory allocation. Send Receive Buffer Size: The buffer size used by the SIP Stack for receiving and sending SIP messages. Memory Pages: Number of memory page allocated. Support Video: Support Video or not. Enable video will greatly decrease the number of concurrent channel and bandwidth. RTP Resource Timeout: The maximum time to wait for RTP server response. It s depended on the network speed. (only available when working with Welltech external RTP resource server) System Announcement: Used when personal announcement cannot be located (e.g. user not found). Invalid TTL Process: Response policy when register expired is too small. - Use Proxy TTL: Response proxy expires time to UAC and expect it will use it as default TTL. - Reject: Send 423 Interval Too Brief to UAC AAA Sending Stage: Send AAA message before or after DM Global Call Validation: Call Validation through both parties, none, caller or called Use Local Time: Enable use local time or not Missed Call From Domain: Domain of missed call, use none, IP address or domain name Missed Call Tel No: Telephone number of missed call, use TEL No or replace_ani Camp on Timeout: When user camp on a call, the maximum time to wait before called extension to become free. Web Call: Enable to use demo web call for subscriber or not. It requires the web call license from Welltech. Web Call ID: The demo web caller ID, you can get a number by click. Camp On Codec: The codec will be used for a camp on calls. It is required to use a most of common codec within your PABX. Change Call-ID: Whether change the call-id in the SIP message when forking a call out. Please contact Welltech Engineer when you want to change it. Dedicate UAC Failure: It is used when you are using dedicated UAC feature. If a subscriber is using the dedicate UAC ID and it is not registered, this option will decide which actions will be taken. Select Local Prefix Routing when you would like to use backup route. Select Disconnect when you are not allowed using backup route. BLF (RFC 4235) State Code: Busy Lamp Field State Code when report the subscriber status to Subscriber. - Unavailable: The default is void. - Idle: The default is terminated. - Ringing: The default is early. Subscriber server-based 302: Enable Server based 302 Move or not. SIPPBX 6200S/GS Release User Guide

45 When it is enabling, the 302 will be processed by SIPPBX 6200 instead of sending it to caller. ** SIP and network knowledge is required to change these parameters. Debug Debug can be turn on or off based on each system module and level to minimum the debug information. Please only turn on the debug information for debug purpose under Welltech FAE's instruction and turn off when complete. Or the system performance will be greatly hit. Start Path: System Core > Debug Figure SIPPBX 6200S/GS Release User Guide

46 License Start Path: System Core> License Figure License Parameter Description: Feature: System parameter Serial No: System parameter License Key: System parameter Note: Please don t change it unless under Welltech s instruction. CDR The system can support CDR more for connecting to an enterprise billing server such as CAS The Appendix 8 descripts the step by step setting for connecting to CAS 2000 billing software. The below is the CDR parameters. Start Path: Configuration > CDR Parameter Description: Figure SIPPBX 6200S/GS Release User Guide

47 TCP Port: The local TCP port Trust Provisional IP: Trust provisional IP or not Auth Mode: Enable log in request or not Login Prompt: Login prompt Password Prompt: Password prompt CDR Format: CDR format. Please refer to Appendix 1 CDR Format Max CDR File Keep Days: The maximum CDR system keeping days CDR Send Delay (ms): The delay time of send CDR Output Mode: The output mode for the CDR. If you need to connect to External Enterprise Billing system, it is required to have TCP enabled. Send Zero Session Time: Enable send zero duration CDR or not. If it is enabled, the unconnected call will be write to CDR. Send Billing Start: Whether to send a start CDR to external CDR server or not when the call is connected. CDR Report: Enable or disable CDR Report. When enable the CDR reporting, each call will be recorded for reporting purpose. If you are using the external billing software, it is recommend to not turn it on. CDR Report Time Format: The date time format of CDR report. Supported format show as below, "mm.dd.yy hh:mm:ss" "mm/dd/yy hh:mm:ss" "mm-dd-yy hh:mm:ss" "mm.dd.yyyy hh:mm:ss" "mm/dd/yyyy hh:mm:ss" "mm-dd-yyyy hh:mm:ss" "yyyy.mm.dd hh:mm:ss" "yyyy/mm/dd hh:mm:ss" "yyyy-mm-dd hh:mm:ss" Max CDR Report Raw Data Keep Days: The maximum keep days for the CDR report raw data Toll Restriction: Enable or disable the Toll Restriction Service or not. After enable toll restriction, the administrator will able to restrict each extension s call by called prefix or calling time. Inter-Subscriber Billing: Enable Billing Report to include Extension to Extension calls or not. SIPPBX 6200S/GS Release User Guide

48 AAA When the subscriber users do the AAA (Authorization, Authentication and Accounting), enter the correct parameter the Radius setting. Start Path: System Core > CDR > AAA Figure Parameter Description: Authorization IP: Radius Authentication/Authorization Server IP address Authorization Port: Radius Authentication/Authorization Server Port Accounting IP: Radius Account Server IP address Accounting Port: Radius Account Server Port Backup Authorization IP: Backup Radius Authentication/Authorization Server IP address Backup Authorization Port: Back Radius Authentication/Authorization Server Port Backup Accounting IP: Back Radius Account Server IP address Backup Accounting Port: Back Radius Account Server Port Max Retry: The maximum retry times Response Timeout (msec): The maximum wait for response time from RADIUS Server Switch Threshold: Switch to alternate RADIUS Server when failures are occurred more than switch threshold. Local Port: The local port used for RADIUS Client Secret Key: The shared secret key with RADIUS Server CISCO Mode: - Yes: Use Cisco RADIUS mode (have redundant string in vender attribute) - No: no CDR Mode: - Enable: Log CDR into the file - Disable: no CDR Keeper Days: CDR system keeping days SIPPBX 6200S/GS Release User Guide

49 Vendor ID: RADIUS vender attribute s vender ID.(Default is 9) Send Zero Session Time: - Yes: Send 0-balance session time for RADIUS when the call failed - No: no Welltech extend RADIUS attrib: Enable the Welltech extended RADIUS attributes or not. Please only enable this extended attributes when your WellBilling 6600 is Release 2.0 and you need use Least Cost Routing or RADIUS routing features. Billing Message: Send RADIUS billing message out Inter-Subscriber RADIUS Authentication: - Yes: When a subscriber is calling another subscriber, SIPPBX 6200 will send RADIUS for call permission - No: When a subscriber calling another subscriber, SIPPBX 6200 will not send RADIUS for call permission CDR Report: Enable or disable CDR Report. When enable the CDR reporting, each call will be recorded for reporting purpose. If you are using the external billing software, it is recommend to not turn it on. CDR Report Time Format: The date time format of CDR report. Supported format show as below, "mm.dd.yy hh:mm:ss" "mm/dd/yy hh:mm:ss" "mm-dd-yy hh:mm:ss" "mm.dd.yyyy hh:mm:ss" "mm/dd/yyyy hh:mm:ss" "mm-dd-yyyy hh:mm:ss" "yyyy.mm.dd hh:mm:ss" "yyyy/mm/dd hh:mm:ss" "yyyy-mm-dd hh:mm:ss" Max CDR Report Raw Data Keep Days: The maximum keep days for the CDR report raw data HTTPS Certificate Secure Hypertext Transfer Protocol Certificate, it can enhance the web page security. The user can put their owned HTTPS SSL certificate here. Start Path: System Core > HTTPS Certificate SIPPBX 6200S/GS Release User Guide

50 Figure Parameter Description: Key Store File Name: The encrypted certificate file name in SSL layer Key Store Password: The password for the SSL certificate. It required to be gotten from the SSL certificate company. Event Notice Server event notice method setup Start Path: System Core > Event Notice Figure Parameter Description: Enable System Log: Enable to send system information to syslogd Server or not SyslogD Server IP 1, 2: syslogd server IP address SNMP Sending Interface: The SNMP sending interface Event Notice: Enable the event notice or not SMTP Event Filter Level: The level of filter SMTP Server: SMTP server host for notice Auth Mode: The authentication type for the SMTP server From: sender account To: receiver (semicolon is used for multiple receiver) SIPPBX 6200S/GS Release User Guide

51 Subject: subject to be send to receiver. The following variable parameters can be used to create dynamic subject for system notice: - $LOGLEVEL$: Information Level - $HOSTNAME$: Host name - $HOSTIP$: Host IP address Backup/ Restore Backup/ Restore provides a way to backup and restore the working configuration here. Backup Configuration (With License) This will backup the configuration including the license. Step 1: To backup the running configuration including the license, click the Backup Configuration (With License) to backup to local hard disk as figure Figure Step 2: The whole running configuration will be compress into a zip file (file name: PBXBak.zip) and transfer back to local as figure Figure SIPPBX 6200S/GS Release User Guide

52 Backup Configuration (Without License) Please follow the step 1and 2 to do the backup configuration (Without License). Only this backup file will not include the license information. Restore Configuration Step 1: Click Restore Configuration Select backup file (i.e. c:\export.zip) and click Apply button to restore the configuration to the working configuration as figure Figure Compact Database To make the database space smaller. Step 2: Click Compact to compact the configuration database and Apply button to compact the database as figure Figure Note: It is need to restart the system to take effect of the Compact action. SIPPBX 6200S/GS Release User Guide

53 Chapter 5 Service Reference Call Routing SIPPBX 6200 Call Routing can provide prefix hunting base on priority, max idle time or round robin method. SIPPBX 6200 will use prefix routing plan to do the corresponding routing. The routing target can be a UAC (register client), another proxy, gateway or subscribers...etc. Routing policy is defined here. Start Path: Service > Call Routing Click the Modify button: Figure Figure Parameter Description: Active Mode: The prefix group is active or inactive Prefix Matched: Called number prefix to be matched Description: Description SIPPBX 6200S/GS Release User Guide

54 Matched Length: Applied only when specified length of DINS is matched. Zero (0) indicate ignore length option. Matched User Group: Applied only for specified user group. Others group will not be applied. Hunting Method: Hunting method used for this group - Round Robin: Call is hunting rotationally until user answer - Priority: Call is hunting base on priority set until user answer - Max Idle Time: Max idle one will be hunt first until user answer - Ring All (First Answer): Send request to all members. When a user pickup the phone, cancel the others request. - Round Robin (Ring Only): Send request based on round robin member selection. Stop hunting when a user response ringing. - Priority (Ring Only): Send request based on member's priority. Stop hunting when a user response ringing. - Max Idle Time (Ring Only): Send request base most idle policy. Stop hunting when a user response ringing. - Round Robin (Load Balance): Send request based on round robin member selection. Stop hunting when return code is defined in the Load Balance Reason Code. - Priority (Load Balance): Send request based on member's priority. Stop hunting when return code is defined in the Load Balance Reason Code. - Max Idle Time (Load Balance): Send request base most idle policy. Stop hunting when return code is defined in the Load Balance Reason Code. - RADIUS Route: Let the RADIUS to decide the routing. It is mainly used for least cost routing or QOS routing. It requires using WellBilling 6600 Release ENUM: This routing is use ENUM DNS server to decide the routing. You have to set the corresponding ENUM DNS in the Networking settings. If you are trying to accept ENUM incoming call, you need also enable the Accept Anonymous Call to Subscriber in system configuration. Otherwise, the call from ENUM (unknown host) will be rejected. - No Answer Timeout: The maximum time (in second) to wait the remote party answer (pick up phone) First Response Timeout: The maximum time to wait for device response. It s depended on the network speed. Remove Prefix: Remove prefix matched or not SIPPBX 6200S/GS Release User Guide

55 RADIUS Authorization Resend: Whether to send RADIUS authorization when doing next hunting or not Click Detail button to define member of call routing group: Figure Parameter Description: TEL NO: Subscriber TEL No for route Priority: Used only for priority hunting Click the Reason button: Figure Parameter Description: State Code: State code for Load Balance reason. When the SIP return coded is defined here, the load balance hunting will be stopped. SIPPBX 6200S/GS Release User Guide

56 Digit Manipulation SIPPBX 6200 Digit Manipulation can provide operator target called number and calling number to insert, replace or drop. Start Path: Service > Digit Manipulation Click the Detail button: Figure Figure Modify Digit Manipulation: System will only execute 1 ANI DM and 1 DNIS DM for a call. Matched ANI DM will be executed first and use the result for DNIS DM. Click the Modify button: SIPPBX 6200S/GS Release User Guide

57 Figure Parameter Description: Group ID: Group ID number Matched Prefix: Calling/Called number party matched Matched Target: Matched target is ANI(calling number) or DNIS(called number) OP Target: Operator target is ANI(calling number) or DNIS(called number) Matched Length: The matched target length Apply Target: The target to be applied Active Mode: The DM group is active or inactive Start Position: Start position to be replaced Stop Position: Stop position to be replaced Replace Value: Replaced value Example 1: Matched Prefix Matched Target OP Target Before DM Start Position Stop Position Replace Value After DM 02 DNIS ANI DNIS: ANI: DNIS: ANI: * DNIS ANI DNIS: * ANI: DNIS: * ANI: DNIS DNIS DNIS: ANI: DNIS: ANI: ANI ANI DNIS: ANI: DNIS: ANI: ANI DNIS DNIS: ANI: DNIS: ANI: SIPPBX 6200S/GS Release User Guide

58 Example 2: Matched target ANI and matched DNIS together Matched Prefix Matched Target OP Target Before DM Start Position Stop Position Replace Value After DM 0701 ANI (Matched ANI first) DNIS ANI: DNIS: DNIS: ANI: DNIS DNIS ANI: DNIS: DNIS: ANI: Call Interception Call Interception can provide interception service through target call number, be sure that you have an external Recorder Server like Welltech Rec5600. Start Path: Service > Call Interception Figure Parameter Description: Target Number: The calling or called number to be recorded and monitored. Description: Description Device ACL Device ACL is used to check whether the subscriber is using the dedicated device or not. The system is able to check the User Agent for device validation. Start Path: Service > Device ACL SIPPBX 6200S/GS Release User Guide

59 Figure Parameter Description: Device: Device type name User Agent: SIP User Agent Name Desc: Description Welltech products User Agent examples: SIPPBX 6200: sippd WG5250/WG5500: tgateway SIPIVR6800: sipivr Centrex6850: sipivr WellREC5600: iprec SIPPBX6200: sippbx WellXFER: sipxfer WellBG5800: sipsbc WG35xx: FXS_GW LP201: SIP201 LP302: SIP Phone RTP Resource Group This feature can be used only for Welltech external RTP resource server. By using this feature, SIPPBX 6200 can have more concurrent RTP proxying channels. Start Path: Service > RTP Resource Group SIPPBX 6200S/GS Release User Guide

60 Figure Parameter Description: Group ID: RTP Server Group ID Description: Description Click the Detail button: Figure Parameter Description: User ID: Subscriber ID for RTP server (Device type=rtp server) Priority: The RTP Server priority After define the installed RTP resource server, you can set the preferred RTP proxy server, in subscriber menu, to be used. If the preferred RTP server is out of order, SIPPBX 6200 will use internal or other RTP resource severs. NAT Group NAT group can be used for enterprise user. When two subscribers have same NAT group defined, SIPPBX 6200 will not use NAT Proxying when both subscriber have same NAT group. You have to define NAT group definition by detail, or same IP address detect policy will be used. It is useful when your branch office has multiple IP address on their NAT server. By setting it, those calls in branch office will route voice in their LAN directly. SIPPBX 6200S/GS Release User Guide

61 Start Path: Service > NAT Group Detail: Figure Figure Parameter Description: IP Address: public IP address on NAT Sub-mask: network mask DNIS Screening Group DNIS screen group can be used to limit the called prefix. First you will need create the screening group and assigned it for the office as the general screening filter. Notes: It is valid only when Toll Restriction is disabled. Start Path: Service > DNIS Screening Group SIPPBX 6200S/GS Release User Guide

62 Figure Detail: Figure Parameter Description: Screening Prefix: Called number prefix Screening Type: Allow or disallow When all of detail records are set to Allow (prefix match), only on-list DNIS can get through. When all TEL are set to disallow, only on-list DNIS will be screened. Otherwise, disallow has higher priority than allow. Emergency Call To have subscriber-based emergency call setting, please define the required emergency call here and select it on subscriber basis. Start Path: Service > Emergency Call SIPPBX 6200S/GS Release User Guide

63 Click the Detail button: Figure Figure Parameter Description: Emergency Number: Emergency called number (e.g. 911) Routed Number: Actually called number to be dial out (e.g ) Voice Codec Group Voice codec group can be used to limit the supported voice codec. You can assign the voice codec group for each subscriber. Start Path: Service > Voice Codec Group >New SIPPBX 6200S/GS Release User Guide

64 Figure Parameter Description: Group ID: The voice codec group ID Codec: The supported voice codec of this group Description: The description Apply Change When you load a new working configuration or change any configuration, you need click Configuration > Apply Change to take effect as figure Figure SIPPBX 6200S/GS Release User Guide

65 Chapter 6 Enhance Service Reference Here is the parameter setting for the PABX value added services such as auto attendant, voice mail, extension and office etc. System Here come some prefix or system wide parameters. Start Path: Enhance Service > Config > System Figure Parameter Description: Enhance Service Account: Service account of enhance service. The system will automatically add the account you inputted here. Reserved Auto Attendant & VMS Channels: The min channels reserved for the auto attendant and VMS Reserved conference Channels: Min conference channels to be used Reserved CRBT/Announcement Channels: Min announcement/crbt channels to be used Min Wakeup Call Channel Count: Minimum wakeup call channel will be used (reserved) during the wake up call service. Max Wakeup Call Channel Count: Maximum wakeup call channel will be used for wake up call service. Over this limit, the rest of request will be queued. Server Broadcast Prefix: The prefix of the broadcast. The broadcaster uses this prefix + broadcast-group-id to select which broadcasting group will be SIPPBX 6200S/GS Release User Guide

66 used will initiate all calls out-to broadcasted number. It is required to have the specified CPE device to understand the broadcasting server request. SIPPBX 6200 can allow having up-to 16 parties of current broadcasting target for 6200s and 30 parties for The system wide total broadcasting target is same as DSP channel license. Server Broadcast Max Time: The max broadcasting time in second for a broadcasting request. When exceeding the max broadcast time, 6200 will disconnect the calls. Server Broadcast No Answer Timeout: The default maximum time (in second) to wait the broadcasted party pick up the phone. Summation of (Reserved Auto Attendant + Reserved VMS Retrieve + Reserved Conference + Reserved Wakeup Call) cannot exceed the limitation of DSP resource. If it is smaller than max DSP resource, the rest of DSP resource will be dynamically allocated by required service. Reject Any Call from Enhance Service: Reject the call from Enhance Service itself. It is recommended to be enable. Service Setting IVR Prefix: The prefix of the service setting IVR. The Service Setting IVR allowed extension changed service without complex service code. The user can dialing into the service setting IVR prefix and the IVR will guide it through voice for service settings. Service Setting Max Operation Timeout: The max time of service setting operation. Service Setting Default Language: The default language of service setting IVR prompt Reserved Service Setting Channel: The reserved channels for service setting IVR Interface Start Path: Enhance Service > Config > Interface SIPPBX 6200S/GS Release User Guide

67 Figure Parameter Description: UDP Port: The local listen UDP Port Min DTMF Interval (msec): The minimum interval in mega second to resend the DTMF signal G.711 Psize: G.711 transmission packet size (default: 20ms) G.723 Psize: G.723 transmission packet size (default: 30ms) G.729 Psize: G.729 transmission packet size (default: 20ms) NAT Traversal: Enable/Disable NAT Traversal feature of enhance service. SIP Start Path: Enhance Service > Config > SIP Figure Parameter Description: SDP Priority 1: SDP priority 1 SDP Priority 2: SDP priority 2 SDP Priority 3: SDP priority 3 SDP Priority 4: SDP priority 4 SDP Order: Select Local or remote SDP order to match the remote SDP for SIPPBX 6200S/GS Release User Guide

68 codec selection DTMF Relay: DTMF transport type selection Send 100: Enable to send SIP 100 Trying when AA/VMS receive a call Send 180 or 183: Enable to send SIP 180 or 183 when AA/VMS receive a call RFC 2833 Select Order: - Local RFC2833 Order: Use local RFC2833 payload type priority to match - Remote RFC2833 Order: Use received RFC2833 payload type priority to match RFC 2833 Payload Type Priority 1: 96 or 101. It is recommended to use 101 and then 96. RFC 2833 Payload Type Priority 2: 96 or 101 Advance: Figure Parameter Description: UDP Port: The local UDP port on which the SIP service listened Retransmission T1 (ms): T1 determines several timers as defined in RFC3261. For example, when an unreliable transport protocol is used, a Client Invite transaction retransmits requests at an interval that start at T1 seconds and doubles after every retransmission. A Client General transaction retransmits requests at an interval that starts at T1 and doubles SIPPBX 6200S/GS Release User Guide

69 until it reaches T2. (Default Value: 500ms) ** Retransmission T2 (ms): Determines the maximum retransmission interval as defined in RFC3261. For example, when an unreliable transport protocol is used, general requests are retransmitted at an interval which starts at T1 and doubles until reaches T2. If a provisional response is received, retransmission continue but at an interval of T2. (Default Value: 4000ms) ** Retransmission T4 (ms): T4 represents the amount of time the network takes to clear message between client and server transactions as defined in RFC3261. For example, when working with an unreliable transport protocol, T4 determines the time that UAS waits after receiving an ACK message and before terminating the transaction. (Default Value: 5000) ** Invite Linger Timer (ms): After sending an ACK for an INVITE final response, a client cannot be sure that the server has received the ACK message. The client should be able to retransmit the ACK upon receiving retransmissions of the final response for invitelingertimer milliseconds. General Linger Timer (ms): After a server sends a final response, the server cannot be sure that the client has received the response message. The server should be able to retransmit the response upon receiving retransmissions of the request for generallingertimer milliseconds. Provisional Timer (ms): The provisionaltimer is set when receiving a provisional response on an INVITE transaction. The transaction will stop retransmissions of the INVITE request and will wait for a final response until the provisiontimer expires. If you set the provisiontimer to 0, no timer is set. The INVITE transaction will wait indefinitely for the final response. Cancel General No Response Timer (ms): When sending a CANCEL request on a General transaction, the User Agent waits cancelgeneralnoresponse Timeer milliseconds before timeout termination if there is no response for the cancelled transaction(default Value: 10000ms).** Cancel Invite No Response Timer (ms): When sending a CANCEL request on a Invite transaction, the User Agent waits cancelinvitenoresponsetimer milliseconds before timeout termination if there is no response for the cancelled transaction(default Value: 10000ms).** General Request Timeout Timer (ms): After sending a General request, the User Agent waits for a final response generalrequesttimeouttimer SIPPBX 6200S/GS Release User Guide

70 milliseconds before timeout termination (in this time the User Agent retransmits the request every T1,2*T1, T2, milliseconds)** Max Subscriptions: The maximum number of subscriptions Subscription Alert Timer (ms): Indicates the time in milliseconds that an alert is given, before subscription expiration. Subscription Notify Timer (ms): Indicates the maximum time in milliseconds that a subscription waits for a first NOTIFY request after receiving a 2xx response to a SUBSCRIBE request. Subscription Auto Refresh: Specifies whether to send a refresh SUBSCRIBE request when the subscription is going to be expired. Session Expires (sec): This is the setting of initial session timer expires time according to rfc Session Timers in the Session Initiation Protocol. Min Session Expires (sec): The minimum session timer allowed when receiving a call with session timer value according to RFC Replace ANI with Valid Display Name: Enable replace calling number with display name or not Voice Mail Set subscriber s voice mail parameter here. Start Path: Enhance Service > Config > Voice Mail Figure Parameter Description: Max VMS Messages Keep Days: The max VMS messages keep days Min Free Space Percent (%): The minimum free space percent. If the free space under it, the system will start to delete those read messages for that subscriber. Access Message Max OP Timeout (sec): The max time of access message operation SIPPBX 6200S/GS Release User Guide

71 VMS Access Code 1: Use extension number as the VMS user to access voice mail. No extension input is required. VMS Access Code 2: Will ask for extension number and password authentication to access VMS. Leave VMS Directly Prefix: This is the prefix to be used for entering the leaving message directly without prompt. The system will automatically create the required prefix. The users only need to dial this prefix and extension number for leaving the message. It is useful for operation console to transfer the customer into a voice mail. Leave Message Max OP Timeout (sec): The max time operation Response of leaving message Busy When Come From Conference: Enable the response busy when the call comes from conference or not. It is recommended to set to enable. Click the Notify button to set voice mail notice parameters as figure 6.4-2: Figure Parameter Description: Enable Notify: Enable notice or not SMTP Mail Server: SMTP Mail Server Auth Mode: Authentication mode, none, cram MD5,login,plain or NTLM SMTP Reconnect Interval (sec): SMTP reconnect interval time Send Mail Max Retry: The max retry number of sending mail Query VMS DB Interval (sec): Query VMS DB interval time (it should be greater than 120 seconds) From Address Automatic Assign: Enable from address automatic assign or SIPPBX 6200S/GS Release User Guide

72 not. If it is set to automatic, the From address will be Manual Assign Address: Manual assign the FROM mail address Priority: priority: none, low, normal or high Subject: subject. The following variable can be used for VMS notice: - $ANI$: Calling Number - $MSG_TIME$: The voice mail message date and time - $MSG_FILE$: The voice mail message file name Char set: Character set setting MP3 Attach: attach MP3 file or not Rich Rich (with logo and logo file) or not Rich Logo: Add rich Logo or not Logo File (GIF only): Logo file name MP3 Attached file bit rate: The bit rate to attach the MP3 file. You can adjust this rate to have better performance. It is recommended to use 24K or 32K sample rate. The higher bit-rate will have bigger MP3 attachment mail size. Click the MWI button to set message waiting indicator parameters as figure 6.4-3: Figure Parameter Description: MWI Service Account: Message Waiting Indicator Service code. You need to have this service code setup in your CPE in order to get the voice mail display message. MWI Listen UDP Port: MWI listen UDP Port ( ) Authentication Mode: Reply 200 or 202 when receive a subscription. Min Expire Time (min): Min expire time of MWI subscription in minutes. Max Subscriptions: Max subscriptions for the MWI service. Please don t change it unless under Welltech instruction. SIPPBX 6200S/GS Release User Guide

73 Auto Attend Start Path: Enhance Service > Config > Auto Attend Figure Parameter Description: Call Transfer Timers: AA Max Operation Timeout (sec): The max time for AA operation Operator Retry Interval (sec): Refer operator interval time System No Answer Timeout: The max time to wait the system to answer the call Click the Transfer button: Transfer condition is used map Auto Attendant reason to SIP response code. For example, you can define 486 and 480 to be processed as busy. Figure Parameter Description: Reason Code: SIP response code Condition: Auto Attendant transfer handling code Conference Conference parameters can be defined here. Start Path: Enhance Service > Config > Conference SIPPBX 6200S/GS Release User Guide

74 Figure Parameter Description: Conference Prefix: Conference Service URI Virtual Conference Prefix: Virtual conference prefix code First Response Timeout (sec): The maximum time to wait new incoming call after send 302 out to CPE No Answer Timeout (sec): The maximum time to wait the remote party answer Max Participants per Room: The max participants x per room Tone Notification: Enable tone notification or not when new participant is joined or leaved. Close Conference for Creator Leave: Close the conference or not when creator leave Max Simultaneous Speaker: The max simultaneous speaker number Conference Prompt Default Language: The default language of conference prompt Max time for one participant (min): The maximum time to wait the second participant to join the conference. When it exceeds the max waiting time, conference will stop the conference in order to get better DSP channel utilization. Announce Service Announcement service is used for company wide coloring ring back tone or non-vms users announcement. Start Path: Enhance Service > Config > Announce Service SIPPBX 6200S/GS Release User Guide

75 Figure Parameter Description: Announce Timeout (sec): The maximum time to execute for play Announcement Announce Prompt Default Language: The default language of announce prompt CRBT Timeout (sec): The maximum time to execute for play CRBT CRBT Default Language: The default hold tone files to be used for call transfer. Language Start Path: Enhance Service > Config > Language The system can support default Chinese, English and Japanese language. You can have local language together with text to speech file. For those texts to speech (e.g. date, time or message count), you have to prepare your TTS files as follows: 1. Download the TTS00.zip 2. Re-record all files extracted in G.711 Mu-law 8K raw file format. 3. ZIP the file name as the language ID (e.g. Language ID: 6)TTS06.zip 4. Use upgrade to put the TTS06 to For those voice file (not TTS part), you need to upload the required voice files into corresponding Language ID directory by using voice file manager. The file format is WAV file format based on G.711 Mu-law 8K mono. Parameter Description: Figure SIPPBX 6200S/GS Release User Guide

76 Language ID: Language ID Language: Language TTS: Enable the TTS or not. When you enable the TTS, the 6200 will try to load corresponding TTS0?.zip. If it is failed, 6200 will use English for TTS. Call Flow Editor please refer to Chapter 7 Call Flow Editor Wakeup Call The SIPPBX 6200 can call the extension to wakeup the user. Please refer Appendix 7 Step by Step example for Wakeup Call Here you can set the wakeup call parameters. Start Path: Enhance Service > Config > Wakeup Call Figure Parameter Description: Wakeup Call Prefix: Wakeup call service prefix code Max Tolerance Time (mins): Used to indicate the maximum tolerance time for SIPPBX 6200 to call the extension to wakeup the user, when the time exceeds the defined time here, the SIPPBX 6200 will not call the extension. Max Retry Count: The max retry times when the extension which will be waked is busy Retry Interval (secs): The interval for SIPPBX 6200 to retry the extension when it is unreachable. Wakeup Call Prompt Language: The default prompt language for the user listened Max Operation Timeout (secs): The maximum operation time in seconds. The SIPPBX 6200 will disconnect the wakeup call automatically if the extension is not hung up and when the Wakeup Greeting Report Count is set to Repeat Forever. SIPPBX 6200S/GS Release User Guide

77 No Answer Timeout (secs): The maximum ringing time when no person answers the wakeup call Wakeup Greeting Repeat Count: The wakeup greeting broadcast times when the extension is not hung up. If you set the count is 3, then the SIPPBX 6200 will announce the wakeup greeting 3 times and disconnect the operation automatically. - Repeat Forever: The SIPPBX 6200 will announce the wakeup greeting until the called party hang up the call or reach the max operation time. FAX Setting The SIPPBX 6200 can support fax service to a common account or personal fax (license is required). User can retrieve the FAX through WEB. And also the system can be set to send a mail with the attached fax PDF when a new fax is received. Here you can set the FAX parameters. Start Path: Enhance Service > Config > FAX Setting Figure Parameter Description: Max FAX Messages Keep Days: The maximum FAX messages keep days Min Free Space Percent (%): The minimum free space percentage is required to be kept by the system. If the free space is under it, the system will start to delete those read messages for that subscriber. For those un-read message will still kept it. FAX Prefix: The prefix of the FAX Service. The Extension can receive the FAX service by following ways. 3. FAX in through Auto Attendant: The Caller dials into Auto Attend first then transfer to FAX Prefix+Extension and press start fax of the fax machine. SIPPBX 6200S/GS Release User Guide

78 4. Direct Fax in number: Create a new extension as the fax DID number and enable unconditional forward to FAX Prefix+Extension. The Caller can send fax by dialing this fax number directly. The received FAX messages will be stored as PDF format. The fax message can be retrieved through web interface or send a to the user with the fax PDF attachment. Send T.38 Re-invite Delay (sec): The delay to send re-invite for T.38 after call connected. T.38 Re-invite Accept Timer(sec): The timer for waiting 200 OK after the T.38 re-invite. When timeout is happened, the call will be disconnect. Use ECM: Enable or disable the Error Correction Mode for FAX service UDPTL EC Entry Count: The T.38 redundant depth. The default value is 2. Max Operation Timeout(sec): The maximum operation time in seconds. The SIPPBX 6200 will disconnect the FAX call automatically if the FAX IN time over than it. Device Auto Configuration The SIPPBX 6200 provided the Extension Device Auto Configuration feature. System Administrator can easy managing the extension device without setup. Most of setting can be automatic provisioned to CPE (current support LP600N only). Here you can set the Extension Auto Configuration parameters. The following parameters will be provisioned to - SIPPBX discovery (when using VLAN and DHCP) - Telephone number and PBX related setting - Access code required for LP600N - Office and personal phone book - Office dialing plan - Common Device Configuration - Firmware Upgrade The most settings were full integrated into SIPPBX configuration. Here is for the device (LP600N) s common configuration and firmware upgrade. SIPPBX 6200S/GS Release User Guide

79 Start Path: Enhance Service > Config > Device Auto Configuration Figure Device Cfg: This is the place to upload the device configuration setting file. Please get the CPE template from Welltech and modify when necessary. The current model supported by SIPPBX 6200 is LP600N and the configuration file need to be lp600n.cfg. In the lp600n.cfg, there is a parameter to indicate the firmware name. When the firmware name was different from the existing LP600N s. The LP600N will automatically upgrade it. Firmware File: Here is the place to upload the firmware file for LP600N. Once you setup a new firmware in lp600n.cfg, you need to upload the corresponding firmware to SIPPBX 6200 for LP600N to upgrade. Office Profile SIPPBX 6200 can support headquarter and multiple branch offices, each office can have different setting including incoming number, language and call flow. Start Path: Enhance Service > Office Profile Figure SIPPBX 6200S/GS Release User Guide

80 Modify: Click the office profile you want to modify: Figure Parameter Description: Office ID: The branch office ID Name: The branch office name Time Zone: The branch office time zone - Standard: Use a predefined standard time zone (Refer to section Timezone to Country Mapping List ) - Customize: Use a user defined time zone Auto Daylight Saving: Auto adjust daylight saving time or not Office Phone Number: The incoming telephone number of the branch office AA Primary Language : The auto attendant preferred language AA Secondary language: The auto attendant second language Broadcast Target Group: The default broadcasting group. If this branch office s person starts the broadcasting without specify the group ID, this default group ID will be used. SIPPBX 6200S/GS Release User Guide

81 Toll Restriction Group: The Office Level Toll Restriction Group. System will search the Office Level first and then Extension Level. Description: The description User Group Information DM Group ID: Group-wide digit manipulation applied SMTP Host: SMTP server host (i.e. mail.welltech.com.tw) for delivering missed call message Miss Call Subject: Missed call notify subject You can have the following variables for notify subject in order to give better mail subject. $FROM$: caller party number $TO$: Called party number $UTCTIME$: UTC Time $LTIME$: Local Time $DOMAIN$: SIP Domain $HOSTIP$: Host IP address For example: You have a missed call from $FROM$ at $LTIME$ Enable Presence: Whether to support SIP presence server for this office user or not. It requires setup a subscriber for the presence server. Call Park: Enable call park for this office user or not. - Call Park Location: The Call Park Location starting code (e.g. 800, and the system will automatically add to 809, 10 locations in all.) It cannot be conflict with subscriber or prefix. Extension Provision Phone Book Refresh Time (mins): How long the LP600N will try to refresh the phone book from SIPPBX The minimum value allowed is 30 minutes. Device Config Refresh Time (mins): How long the LP600N will try to get the lp600n.cfg for parameters and firmware upgrade. The minimum value allowed is 30 minutes. Firmware Update Time: When LP600N detect a firmware upgrade is required. This is the time it will do the restart to complete the upgrade. If you set the time to Update A.S.A.P, LP600N will to the restart after it download the new firmware and there is no call is talking. SIPPBX 6200S/GS Release User Guide

82 Service Code Service code definition for the user group Figure Parameter Description: Service Code: Telephony Keypad used for the service code Service Type: Applied service type - Call Return: Call Return service, only Access code(e.g.*600) - Call Park: Call Park service, Access code + ext.(e.g. * ) - Camp On: Camp Call service, Access code + called user ID (e.g. * ) - Call Pickup: Call Pickup service, Access code+ ext. (e.g.* ) The others please refer to the examples below: Forward Service: Service Access Code Parameter (optional) Example Enable unconditional forward *201 Forward number Enable no answer forward *202 Forward number Enable busy forward *203 Forward number Enable unavailable forward *204 Forward number * *201 (use existing setting) * *202 (use existing setting) * *203(use existing setting) * *204(use existing setting) Enable don t disturb *205 Don t disturb time 1 (hhmmhhmm) * SIPPBX 6200S/GS Release User Guide

83 Don t disturb time 1 & 2 (hhmmhhmmhhmmhhmm) * *205(use existing setting) Enable Notify *206 n/a *206 (need pre-config by web) Enable Fine Me *207 n/a *207 (need pre-config by web) Enable CRBT *208 n/a *208 (need pre-config by web) Enable Announcement *209 n/a *209 (need pre-config by web) Enable VMS *210 n/a *210 (need pre-config by web) Disable unconditional forward *301 n/a *301 Disable no answer forward *302 n/a *302 Disable busy forward *303 n/a *303 Disable unavailable forward *304 n/a *304 Disable don t disturb *305 n/a *305 Disable Notify *306 n/a *306 Disable Fine Me *307 n/a *307 Disable CRBT *308 n/a *308 Disable Announcement *309 n/a *309 Disable VMS *310 n/a *310 Hide ANI Service: Service Access Code Parameter Hide ANI *5 Dialed number Show ANI *214 Dialed number Example * (Hide caller ID) * (Show caller ID) Pickup Call Service: Service Access Code Parameter Call Pickup Global Pickup *0 n/a *0 (global pickup) Group Pickup *1 n/a *1(group pickup) Call Pickup *213 n/a *213(call pickup) Camp on *211 n/a *211 (camp on) SIPPBX 6200S/GS Release User Guide

84 Call return *212 n/a *212 (call return) VAD Service: Service Access Code Parameter Example Enable Call Waiting *215 n/a *215 Enable Privilege Access * *216 (enable privilege access) (Valid only when Toll Restriction is disable) (user s password) Enable Caller ID *217 n/a *217 Disable Call Waiting *315 n/a *315 Disable Privilege Access *316 n/a *316 (disable privilege access) Disable Caller ID *317 n/a *317 SIPPBX 6200S/GS Release User Guide

85 Pickup Grouping the subscribers for group pickup service, you can set a subscriber to belong to a pickup group. Figure Parameter Description: Pickup Group ID: pickup group ID Description: Description Holiday You can define each office s holiday settings. Click the Holiday button to set the holiday of the branch offices themselves. Figure Parameter Description: Date: Holiday date, the format is MM/DD. Description: The description Work Time Click the Work Time button to define the office s working time here for auto attendant call flow. SIPPBX 6200S/GS Release User Guide

86 Figure Parameter Description: Holiday: Non-working weekday Office Hour: The working time setting for a week Lunch Break: The lunch time setting for a week SUN ~ SAT: The week day Phone Book (Office shared phone book) Click the Phone Book button to management the office s shared phone book. This phone book will be synced to LP600N through auto configuration feature. Figure Parameter Description: Contact Name: User name. (English only) TEL No: User phone number Dial Plan Click the Dial Plan button to define the office s dial plan. The dialing plan will be synced to LP600N through auto configuration feature. SIPPBX 6200S/GS Release User Guide

87 Figure Parameter Description: Dialed Prefix: The prefix matched (the longest prefix will be matched first) Max Digits: The max digit lengths for the matched dialed prefix Example: Condition: Dialed Prefix set to 09 and max digits set to 10 Result: When users dialed 09xxxxxxxx, LP600N will start to make call immediately without waiting for stop key or inter digit timeout. Department Profile Each extension can be assigned to a department for account purpose (CDR). Thus you can query CDR and summary it by different department. This is the place to define the department profile. Start Path: Enhance Service > Department Profile Figure Parameter Description: Department ID: The department ID Name: The department name Description: The description Extension The extension is representing a user which normally has a physical device such as IP phone or a line of VoIP gateway etc. Start Path: Enhance Service > Extension Figure SIPPBX 6200S/GS Release User Guide

88 Modify Click the extension you want to modify: Figure Parameter Description: Active Mode: The subscriber user is active or inactive TEL No/Account: Register TEL no or user account User Password: Register user password (device password only) Web/VMS Password: Password used for web access or retrieve VMS Office: Belonged office ID Authentication Mode: Authenticate subscriber by MD or not - None: None - Register Only: Authenticate subscriber only for register - Register Invite: Authenticate subscriber for register and each call Department: Belonged department ID Toll Restriction Group: The Extension Level Toll Restriction Group. System will search the Office Level first and then Extension Level. SIPPBX 6200S/GS Release User Guide

89 DNIS Screening Group: DNIS screening group Call Authorization Mode: Send authorization to Radius server or not - None: None - Radius: Send to RADIUS for call permission Emergency Group: Emergency call group Caller ID Mode: Displace caller ID or not - Inhibit: Hide the called party number - Transparent: Pass through the caller ID Device Type: Subscriber device type - Subscriber: Subscriber user - Softphone: It is Welltech soft-phone device type. Welltech SP-365 is required as the soft-phone. Hunting Method: Call forking method - Sequential: Call hunting each contact in sequence - Parallel (answer): Send multiple call invites to multiple contacts simultaneously. When a user pickup the phone, disconnect others contacts. Preferred RTP Group: Preferred RTP resource server group to be used Register Type: Subscriber register type - Dynamic: Subscriber need send register message for availability - Predefine: Subscriber will be handle as a permanent user Predefine URI1: Predefine subscriber URI1 (i.e. sip:9001@ ) Predefine URI2: Predefine subscriber URI2 (i.e. sip:9001@ ) - Predefine/NAT: Subscriber will be handled as a permanent NAT user (manual IP/Port mapping is required) Predefine URI 1: Predefine NAT subscriber URI (i.e. sip:8001@ : 7777) Public TA: mapped NAT Server IP address and port (i.e :5060) - LCS Dynamic: This is used only when the subscriber type is a regular subscriber and also a LCS user. You can use IP phone or CPE to register this account and also it will ring the LCS communicator client software simultaneously. RTP Proxy: Use RTP Proxy or not - Yes: Always use the RTP Proxying - No: Always not use RTP Proxying - Auto: Automatic decide to use RTP Proxying or not (recommended) - Recorder: The subscriber is required voice recording - Recording on Demand: Use Recorder on demand service (WellRec 5600 is required) - Auto (n-nat): This is only used when you have a NAT box behind a NAT box. It is mainly for testing or a special environment. SIPPBX 6200S/GS Release User Guide

90 NAT Group: NAT group can be used for enterprise user. When two subscribers have same NAT group defined, SIPPBX 6200 will not use NAT Proxying when both subscriber have same NAT group. Max Register Time: The maximum register time when a user is coming from public network Max NAT Register Time: Time: The maximum register time when a user is sited behind NAT First Response Time: The maximum time to wait for response. It s depended on the network speed. No Answer Timer: The maximum time (in second) to wait the remote party answer (pick up phone). Max Contact Allowed: The maximum contact allowed for a subscriber. The new contact will not able to register when old one doesn't free up. Pickup Group: Pickup group for per subscriber Device_1, 2: Limited device type for the subscriber Max Concurrent Call: The maximum of concurrent call Call Validation: The call validation type: none, update or invite Over Max Contact Rule: Over Max Contact Rule, reject or update. Or use Global Setting (Configuration > System). When set to reject, the system will reject the new register. Otherwise, it will drop the current contact and use the new one. AAA Sending Stage: Send AAA message before or after DM or use Global Setting (System > Advance) Codec Group: Belonged codec group. When you select a codec group, only selected voice codec can be get through. The others will be filtered. It is very useful when you want to limit your users codec. Dedicate Outgoing UAC: When enable it, the subscriber will use the selected UAC for making outgoing call. You can use PSTN number together to provide a DID and DOD feature. Assign a special UAC device for outgoing calls MAC Address 1,2,3: LP600N s MAC address which is used for plug & play & auto configuration. There is no setting required for LP600N to run. Up-to 3 MAC addresses can be set for each subscriber. However, each MAC can be assigned to a subscriber only. Effective Period: The subscriber effective period (Format: yyyymmdd-yyyymmdd) Remove Tag for Cancel: When cancel the call, remove the to tag (for CISCO device only) Disallow Register From NAT: Enable this option will not allow a subscriber to register behind NAT. In other words, this subscriber will never consume the RTP resource. Enhance Virtual Conference Active Mode: To enable the virtual conference service or not. Virtual Conference Room: Virtual conference room number. The final virtual conference room number is prefix + inputted number. SIPPBX 6200S/GS Release User Guide

91 Virtual Conference Join PIN : When enter the conference join PIN, the conference participant requires the password checking in order to join the conference room. Also when the conference owner want to active the virtual conference from other extension, the system will request to input create PIN for activation ( the creator Pin is same as VMS password) Transit Call: Allow to call to PSTN number inside the Auto Attendant or not. The administrator needs to add transit call component in auto attendant call flow editor. The sample call flow can be downloaded from Welltech support web site. Global Broadcaster: Does the user can broadcast any broadcasting group or not. It just likes a super-user of the broadcasting service. VMS Access Type: Allow to use WEB or Voice to access voice mail or not. Max Keeping Voice Message: The maximum keep days of voice message Default VMS Language: The default VMS language VMS Personal Greeting: Enable personal greeting or not VMS/FAX Notice: Enable notice for VMS/FAX message or not FAX Service: Enable or disable the FAX-IN service. When enable it, the extension will have the ability to receive its own fax. Notice Address: address for the VMS service Information User Name: The user contact name Contact TEL: The telephone number Address: The address of the subscriber Address: The contact address Description: Description Service: Click the Extension > service to modify telephony service for the selected user. SIPPBX 6200S/GS Release User Guide

92 Figure Parameter Description: Forward Service: Forward Subscriber Only: Forward to PBX user only. When it is enabled, the forward target will only allow extension only, not PSTN. No Answer Forward: Forward to the URI when the subscriber has no answer. Unconditional: When enabled, any calls to this subscriber will be forward to this URI unconditionally. You can use SIP URI or subscriber ID here. Busy Forward: Forward to the URI when the subscriber is busy. You can use SIP URI or subscriber ID here. You can use SIP URI or subscriber ID here Unavailable Forward: Forward to the URI when the subscriber is unavailable (not registered). You can use SIP URI or subscriber ID here. You can use SIP URI or subscriber ID here 181 for Call Forward: Send 181 for Call Forward Announcement before Forward: The system will play announcement before forward the call to new number. Find Me: Locate subscriber based on different time segment when the original (registered) contact cannot be reached. - Find Me Hunting First: Hunting find me contact first. - Hunting Subscriber: Applicable only for Find Me hunting checked will hunt subscriber registered contact when find me can t be reached. Number Change: Change the original number to a new number. When enable this feature, the system will play announcement for the changed number. SIPPBX 6200S/GS Release User Guide

93 Auto Call Forward: Auto call forward to the changed number or not after number changed. Call Pickup: Group Pickup (Picked): Allowed to be picked-up within group or not Global Pickup (Picked): Allowed to be picked-up globally or not Personal Screening Service: Personal ANI Screening: Personal ANI screening can be used to filter the caller based on caller ID. For all TEL are set to allow (full match), only on-list ANI can get through. For all TEL are set to disallow, only on-list ANI will be screened. Otherwise, disallow has higher priority than allow. Personal DNIS Screening: Personal DNIS screening can be used to limit the called prefix. For all TEL are set to allow (prefix match), only on-list DNIS can get through. For all TEL are set to disallow, only on-list DNIS will be screened. Otherwise, disallow has higher priority than allow Do Not Disturb: Up-to 2 time segments can be set to reject all incoming calls. VAD Service (Value Added Service) Coloring Ring Back Tone: Coloring Ring Back Tone service VMS: Voice Mail Service Server Hold Tone: Enable Server Hold Tone or not. When you enable it, the SIPPBX will play the hold tone music instead of CPE device play the hold tone. Announcement Service: Enable the announcement service or not. Normally, you don t need enable it since in office will enable voice mail service. Subscriber Service ANI Replacement: Replace calling number for Gateway or all subscriber - Replace ANI: Replace calling number. It is used to integrate PSTN number into VOIP number. Thus the receiver will get the corresponding PSTN number for call back. To use this function, normally need PSTN provider s permission to send the caller ID. - Replace Type: Whether to replace the calling number when send the call to gateway only or not. - PSTN Number: This number will be handled as a PSTN number. It will work like you have a second number in SIPPBX will look at the PSTN number first. Short Code: short code to be used within same group Display Name: Change SIP display name to the set name. Disable call forward display name: Add display name as subscriber id in SIP from header when call forward caller mode is "forwarder". Support Video: Enable to support video or not. If not, video SDP will be set to disable. Missed Call: Missed call notify service Disable Call Waiting: Disable call waiting feature. When disable call waiting features, the second incoming call to the user will be rejected by SIPPBX 6200S/GS Release User Guide

94 Disable Conference Call: Disallow to call a conference call Server Transfer: The server will do the transfer instead of send to CPE. It is recommended to use it only when CPE doesn t support call transfer features. It is only happened when the user is transferred party. Security Disable Un-Register All: Disable Un-Register all Disable RADIUS Billing Send: Disable RADIUS Billing Send Reject Anonymous Call: Reject the anonymous incoming call or not Misc Sync to Address: Set SIP to header. Response to Sending Port: Response to CPE sending port instead of public contact port. Response to Top Via: Response SIP message to the top via IP address and port. CTI: Computer Telephony Integration (reserved item) Internal use only Auto Subscriber for MWI: Automatically subscriber MWI service to MWI server when the user is registered. Disable Qop: Disable sending qop tag in SIP 401 and 407 authentication header. Auto Subscriber for Presence: Automatically subscriber Presence service to Presence Server when the user is registered. Register Event Log: The system will trigger a system event when the subscriber is registered and unregistered. For a predefine user, the system will also fire a system event when the predefined user is no response and responding. Secretary: The secretary service. All the calls dial to the leader must be answered by the secretary. And then the secretary will judge whether the call should be transfer to the leader. This will avoid disturbing unnecessarily. Parameter Button Copy: Copy service setting from a subscriber Mask: Set the subscriber visual view of the service. If you uncheck the mask of a service, the subscriber login will not able to see it. Wakeup: Click the Extension > Wakeup to modify one time/countdown wakeup call for the selected user.select the wakeup call type and parameters for the extension here. Figure SIPPBX 6200S/GS Release User Guide

95 Parameter Description: One Time Wakeup Call: The wakeup call only work one time. For example: you set a wakeup call to 8:00am in the 10:00am, and then the wakeup call will ring tomorrow 8:00am. Wakeup Time (hh:mm): Set the wakeup time here. The format is hh:mm. Countdown Wakeup Call: The countdown wakeup call Countdown Minutes: Set the countdown wakeup call minutes here Phone Book: (Extension Level) Click the Extension >Phone Book button to management the extension s personal phone book for Extension Auto Configuration purpose. Figure Parameter Description: Contact Name: User name. (English only) TEL No: User phone number Import: (Extension Data/MAC Address) Click the Import button to import the extension s profile data based a exported file or a dedicated LP600 extension profile based on MAC address when using Extension Auto Configuration feature. When using MAC address for LP600, only a few frequently used fields are required. The others will be auto provisioned. Figure Parameter Description: Import Type: The type of import Extension Data: The extension s profile (e.g. SIPPD_UserM.txt). It is recommended to use an exported file as a base for modification and import. MAC Address: The extension data for Extension Auto Configuration which support LP600 only. (e.g. MACTEL.xls) Import File: The import data file (.txt/.csv/.xls supported)(reference Appendix SIPPBX 6200S/GS Release User Guide

96 2 for File format) Export: (Extension Data/MAC Address) Click the Export button to export the extension s profile data or MAC Address data for Extension Auto Configuration backup purpose. Figure Parameter Description: Export Type: The type of import Extension Data: The extension s profile. (e.g. SIPPD_UserM.txt) MAC Address: The data for Extension Auto Configuration (LP600 only) (e.g. MACTEL.xls) User ID: The range of extension to be exported. (Keep both empty for selecting all) Office ID: The Office ID will be exported. Device Type: The Device Type will be exported. After the system generate the required file, you will able to get the export data file in zip format. Download and save it. (Reference Appendix 2 for File format) Gateway The PSTN gateway is used to setup the FXO, E1/T1 or SIP Gateway in order to call out to PSTN world. Start Path: Enhance Service > Gateway SIPPBX 6200S/GS Release User Guide

97 Figure SIPPBX 6200S/GS Release User Guide

98 Modify Click the Gateway you want to modify: Figure Parameter Description: Web Password: Password used only for web access only Device Type: Gateway device type - Gateway: Gateway (e.g. trunk gateway or FXO gateway) - Gateway/RTP: Welltech WG5250/WG Proxy/RTP: Welltech SIPPBX SIP Proxy: SIP proxy server - IVR/VMS: IP IVR or VMS server - IVR/VMS/RTP: Welltech IVR or VMS server - Recorder: Welltech Recorder - Outbound Caller: Outbound Caller - Register UAC: Register user agent client User Agent ID: User agnet ID in UAC Caller Info: Display calling parting information Caller TEL No: Display original caller ID Registered TEL No: Registered UAC user ID Caller Display Name: SIP display name for original caller - LCS Server: Microsoft LCS Server - MWI Server: SIP Message Waiting Indicator Server - Presence Server: Presence Server - RTP Server: RTP Server SIPPBX 6200S/GS Release User Guide

99 - VMS (Diversion): The voice mail server which support diversion header as draft-levy-sip-diversion-08.txt. - Web Caller: It is used for Welltech Web call service. Welltech will provide OCX and sample code for integrating into the customer s Web server (Web call license is required). It can be used for click to call or web 800 calls. - Exchange Fax: Allow to provide the fax feature for Exchange Regular T.38 device can work with Exchange 2007 UMS when using this exchange fax user (Additional license is required). - Diversion/VMS/RTP: This device type is used only for Welltech IPcentrx It will be able to greatly reduce the usage of RTP resource. - Gateway/RTP/Fax: This device type is dedicated for Wellgate Service: Click the Gateway > service to modify telephony service for the selected gateway. Figure Parameter Description: Personal Screening Service: Personal ANI Screening: Personal ANI screening can be used to filter the caller based on caller ID. For all TEL are set to allow (full match), only on-list ANI can get through. For all TEL are set to disallow, only on-list ANI will be screened. Otherwise, disallow has higher priority than allow. Personal DNIS Screening: Personal DNIS screening can be used to limit the called prefix. For all TEL are set to allow (prefix match), only on-list DNIS can get through. For all TEL are set to disallow, only on-list DNIS will be screened. Otherwise, disallow has higher priority than allow Subscriber Service ANI Replacement: Replace calling number for Gateway or all subscriber - Replace ANI: Replace calling number. It is used to integrate PSTN number into VOIP number. Thus the receiver will get the corresponding PSTN SIPPBX 6200S/GS Release User Guide

100 number for call back. To use this function, normally need PSTN provider s permission to send the caller ID. - Replace Type: Whether to replace the calling number when send the call to gateway only or not. - PSTN Number: This number will be handled as a PSTN number. It will work like you have a second number in SIPPBX will look at the PSTN number first. Display Name: Change SIP display name to the set name. Server Transfer: The server will do the transfer instead of send to CPE. It is recommended to use it only when CPE doesn t support call transfer features. It is only happened when the user is transferred party. Security Disable Un-Register All: Disable Un-Register all Disable RADIUS Billing Send: Disable RADIUS Billing Send Trust Network: Show the trunk the real caller number. When the user uses the anonymous method, if the SIPPBX 6200 is enable the Trust Network, the trunk will know the real caller but will hide the real caller number for the called part. This will enhance the security. Misc Sync to Address: Set SIP to header. Response to Sending Port: Response to CPE sending port instead of public contact port. Response to Top Via: Response SIP message to the top via IP address and port. CTI: Computer Telephony Integration (reserved item) Internal use only Disable Qop: Disable sending qop tag in SIP 401 and 407 authentication header. Register Event Log: The system will trigger a system event when the subscriber is registered and unregistered. For a predefine user, the system will also fire a system event when the predefined user is no response and responding. IXC Service (Internet Exchange Center Service) Incoming Call Matched Prefix: The SIPPBX 6200 will ask to add this prefix for every call dialed to the trunk. Disable Remove Prefix: the SIPPBX 6200 will not allow removing the added prefix Outgoing Call Outgoing Added Prefix: The SIPPBX 6200 will add this prefix for all calls dialed out from the trunk Parameter Button Copy: Copy service setting from a subscriber Mask: Set the subscriber visual view of the service. If you uncheck the mask of SIPPBX 6200S/GS Release User Guide

101 UAC a service, the subscriber login will not able to see it. SIPPBX 6200 can register to another proxy server as a standard SIP UAC (User Agent Client). You can have hieratical SIP proxy architecture by using UAC settings. Once you define the UAC here, you also need to create a gateway which device type is UAC for routing purpose. Start Path: Enhance Service > UAC Modify: Select the item you want to modify: Figure Parameter Description: User Agent ID: Identifier used for subscriber setting (type UAC) Register ID: SIP registrar user ID Register TEL No: SIP register user telephone number Register Password: SIP registrar user password Register Realm: SIP registrar realm (domain) Register IP: SIP registrar IP address Register Port: SIP registrar UDP port number Register TTL: The registration maximum time to live setting when registered to the SIP registrar Outbound Proxy TEL No: SIP outbound proxy server user telephone number Outbound Proxy User ID: SIP outbound proxy server user ID Outbound Proxy Password: SIP outbound proxy server user password Outbound Proxy IP: SIP outbound proxy server IP address Outbound Proxy Port: SIP outbound proxy server port number Description: Description Encrypt: The device for UAC is encrypted or not. To set a gateway as a register client, choose register type to "register UAC". Then SIPPBX 6200S/GS Release User Guide

102 you can use this gateway Tel number for prefix hunting. Broadcast Group The administrator can setup different broadcasting group to simplify the broadcasting behavior. To start a broadcasting service, dial the broadcasting prefix + broadcasting group ID. If you only dial the broadcasting prefix, the office default broadcasting group will be used. Specified CPE device is required to accept the broadcasting service request. Start Path: Enhance Service > Broadcast Group Figure Parameter Description: Group ID: The broadcast group ID Description: The description Click the Detail button: Figure Parameter Description: User ID: The user to be broadcasted. Broadcaster: Whether the user ID can start the broadcast or not. Listener: Whether the user ID is the listener or not. Toll Restriction Toll restriction can be used to restrict the called destination for a extension. You can restrict such as international call prefix (e.g. 00), long distance call (e.g. 0) etc. Also it can be used to active the call restriction only for a certain time in a day based on a weekday. To active the toll restriction, it is required to specify the toll restriction group for a extension. Start Path: Enhance Service > Toll Restriction, click Modify button SIPPBX 6200S/GS Release User Guide

103 Figure Click the Detail, then selected one of records and click Modify button: Figure Figure Parameter Description: Group ID: Toll Restriction Group ID Prefix Code: The called number prefix to be matched for restriction Matched Length: This is the additional condition for filter. When it is greater than 0, the system will match those calls with the length and prefix together. 0 is used for ignore this parameter. SIPPBX 6200S/GS Release User Guide

104 Engaged Time ID: Only those time was enabled in this group are allow to make this called prefix. You need to create a engaged time id and specify the allowed time in order to select here. Select Always to allow to call this prefix any time. Action Type: Support the following call restrict types - All Allow: Allow to call this called prefix during the engaged time. - Talk Time Restriction: Allow to call this called prefix during the engaged time with limited call time. For example, you can call mobile (09) for up-to 3 minutes. - Disallow: Disallow to call this called prefix any during the engaged time. Max Talk Time: This is the max call (talk) time when the action type is set to Talk Time Restriction. Description: Description Click the Engaged Time (Figure ) button: Figure Selected one of the records, Click the Modify button: SIPPBX 6200S/GS Release User Guide

105 Figure Parameter Description: Engaged Time ID: Applied time Description: Description Select All: Select 24 hours a day and 7 days a week. Unselect All: Unselect 24 hours a day and 7 days a week. SUN to SAT : Click for select / for unselect all day(24 hours) 00:00 to 23:30 : Click for select / for unselect all week of this time section. Function Button Description: Copy: Use Copy button to duplicate an existing engaged time id. It is useful to save your time to create a similar engaged time. Batch: Batch to select or unselect a period of time for selected weekdays Apply: Apply the changes Cancel: Undo the change Back: Back to previous page Voice Mail Access After a subscriber login to the SIPPBX 6200 to retrieve your voice mail, the subscriber owned voice mail will be showed up. If the Administrator login, all system voice mail will be displayed. Start Path: Enhance Service > Voice Mail Access Figure Parameter Description: TEL NO: TEL NO Calling ID: The Calling telephone number Called ID: The Called telephone number Message Time: The time of leaving message State: The state of the message,read or not You can click to listen to the message on net. FAX Access User can login to SIPPBX 6200 to retrieve their personal fax message through web interface. For Administrator, all fax message will be display. The use need have PDF reader in order to view the fax message. SIPPBX 6200S/GS Release User Guide

106 Start Path: Enhance Service > FAX Access Figure Parameter Description: TEL NO: TEL NO Calling ID: The Calling telephone number Called ID: The Called telephone number Fax Time: Fax receive date & time You can click to view the received FAX message. SIPPBX 6200S/GS Release User Guide

107 Announcement The mapped reason code Announcement information with multiple languages can be edited by you. It will be easier to add the SIPPBX 6200 into your IE trust host to make this working. Note: To enable the announcement to work, you have to add the SIPPBX IP address into your IE s trust host list as follows: Click Tools > Internet Options... > Security > Trusted sites as figure Figure Click Sites button, then enter the SIPPBX IP address and click Add button as figure Figure Start Path: Enhance Service > Announcement SIPPBX 6200S/GS Release User Guide

108 Figure Announcement editor please refer to Description Voice File You can manage your customized voice file here. Start Path: Enhance Service > Voice File Figure Parameter Description: Stop, Pause, Play: Click Stop or Pause button to stop record, and click Play button to listen the voice prompt. Save: Click Save button to saving the voice. Save the file to a new name can be use Save As ( ) Save Remote File: Click Save Remote File to saving the voice file to remote server. Save the file to a new name can be use Save Remote File As ( ) Open Remote File: Click Open Remote File button to open voice file Open: Click Open button to open local host voice file Close: Click Close button to close the voice file Copy: Select the desired voice range and click Copy button Paste: Click Paste button to paste the voice range Cut: Select the desired voice range and click Cut button SIPPBX 6200S/GS Release User Guide

109 Undo: Click Undo button to return modification Redo: Refer Section Undo Zoom Zoom in Zoom Out: Select the desired voice range click Zoom button, it will show the zoom out voice file range Delete Remote file: Click Delete Remote file button to delete remote voice file. CDR Report Call Detail Report This provides a CDR report for an extension. Start Path: Enhance Service > CDR Report > Call Detail Report Input the condition you want to query and then click the Query button, the items display as figure : Figure Parameter Description: Office: We can query the call detail report via office ID. Department: We can query the call detail report via department ID Connected Time: We can query the call detail report via the connected time range Call Type: We can query the call detail report via the call type We can query the call detail report via the call result Extension: We can query the call detail report via the extension number Formatted Talk Time: Whether to show the call detail report talk time in a formatted form or not Office: The office ID belonged Department: The department belonged Extension: The extension number queried Called TEL: The called TEL no Calling TEL: The calling TEL no Talk Time (sec): The talk time in seconds SIPPBX 6200S/GS Release User Guide

110 Connect: The connect time Disconnect: The disconnect time Cause: The state code for the call Call Type: The call type Total Calls: The total calls count that satisfied the queried condition Total Connected Calls: The total connected calls count that satisfied the queried condition Total Talk Time: The total talk time that satisfied the queried condition Total Non-Connected Calls: The total disconnected calls count that satisfied the queried condition Extension Summary This report provides the extension CDR summary report. Start Path: CDR > CDR Report > Extension Summary Input the condition you want to query and then click the Query button, the items display as figure : Figure Parameter Description: Office: We can query the call summary report via office ID. Department: We can query the call summary report via department ID Connected Time: We can query the call summary report via the connected time range Call Type: We can query the call summary report via the call type We can query the call summary report via the call result Extension: We can query the call summary report via the extension number Formatted Talk Time: Whether to show the call detail report talk time in a formatted form or not Office: The office ID belonged Department: The department belonged Extension: The extension number queried Connected Calls: The connected calls count that satisfied the queried SIPPBX 6200S/GS Release User Guide

111 condition Non-Connected Calls: The disconnected calls count that satisfied the queried condition Total Talk Time (sec): The total talk time that satisfied the queried condition Department Summary This report provides the department call summary report. Start Path: CDR > CDR Report > Department Summary Input the condition you want to query and then click the Query button, the items display as figure : Figure Parameter Description: Office: The office ID belonged Department: The department belonged Connected Calls: The connected calls count that satisfied the queried condition Non-Connected Calls: The disconnected calls count that satisfied the queried condition Total Talk Time (sec): The total talk time in seconds that satisfied the queried condition SIPPBX 6200S/GS Release User Guide

112 Chapter 7 Call Flow Editor Call Flow Editor is used to edit the call behavior including Auto Attendant, VMS etc. It requires Java run time to run. Auto Attendant call flow is used for welcome message and not-connected extension return back. Voice Mail Retrieve is used for extension to retrieve their voice mail by voice. Start Path: Enhance Service > Call Flow Editor Call Flow Menus and Tools Menus: Figure Figure File Menu: The file menu is similar to file menus in virtually all Windows based applications. If you select "File", this pull down menu is displayed as figure Figure Clear: Clear - Open: Open an existing flow - Close: Close the call flow - Save: Save the call flow - Import: Import the selected file into a new call flow - Export: Export the call flow into a flat file - Print: Print SIPPBX 6200S/GS Release User Guide

113 - Exit: Quit the system Edit Menu: Figure Cut, Copy, Paste: Let you cut and copy icon to the clipboard which can then be copied or pasted into the call flow - Delete: Remove the selected icons - Snap to Grid: Automatically align the icon with grid line or not Search Menu: Figure Find: Search component by component ID or component type View Menu: Figure Zoom: Zoom in and zoom out to make your call flow diagram larger or smaller - View Grid: Toggle on/off the gridlines - ToolBar: Toggle on/off the icon palettes for Menu Toolbar - Component ToolBar: Toggle on/off the icon palettes for component Toolbar Grid Menu: Set the Grid size Figure Window Menu: select another call flow from the menu Window Menu: Jump between opened call flows by selecting another call flow from the menu SIPPBX 6200S/GS Release User Guide

114 Call Flow Tools: Figure Figure Description: Clear: Clear the call flow Open existing file: Open existing call flow from SIPPBX 6200 Save file: Save a call flow in SIPPBX 6200 Cut data: Cut a component Copy data: Copy a component Paste data: Paste a component Snap to Grid: Snap to Grid All Function: Show all component table Select Component: Select the component at call flow workspace Draw lines: Lines to Connecting 2 components together Draw curve lines: Curve lines Scroll Display: Scroll the call flow workspace Display Grid: Display Grid or not Zoom in/out data: Zoom in or zoom out the workspace Auto Attendant & VMS Functions Figure Right click the component to bring up the component propriety to setup SIPPBX 6200S/GS Release User Guide

115 parameter: : Auto Attendant Begin This is first component for auto attendant service. Figure Headquarter: - AA Next Goto: Next component to be executed if the prefix/called number matched headquarter TEL number. - VMS Leave Message Next ID: Next component to be executed if some one want to leave voice mail message to the extension of Headquarter Branch Office: - AA Next Goto: Next component to be executed if the prefix/called number matched Branch Office TEL number. - VMS Leave Message Next ID: Next component to be executed if someone wants to leave a voice mail message to the extension of Branch Office. - Modify: Modify the next component to field of existed branch offices : Prompt voice file SIPPBX 6200S/GS Release User Guide

116 Figure Prompt: Messages or variable prompt to be played. Check Var when the file name is stored at a variable - Interrupted by key: Stop play when user press any key - Clear Digits before start: To clear the digit buffer before start to play - Next Goto: Next component to be executed if the operation is successful : Prompt and collect digits Figure Prompt: Messages or variable prompt to be played. Check Var when it is stored at a variable - Max Collect Digits: Maximum number of collect digits - Min Collect Digits: Minimum number of collect digits - First Digit Timeout: The maximum time for waiting the first digit SIPPBX 6200S/GS Release User Guide

117 - Inter Digit Timeout: The maximum time for waiting between two digits - Stop Key: Stop key - Remove Stop Key: Remove stop key from collected digits. - Prompt Interrupted by key: Stop play when user press any key - Clear Digit before start: To clear the digits before start to play - Success Goto: Next component to be executed if the operation is successful - Fail Goto: Next component to be executed if an error is occurred : Logical relationship Judgment to branch to different route Figure True Goto: Next component to be executed if the result is true - False Goto: Next component to be executed if the result is false : Allow the user to go to different flow based on input value. Figure Compare Source: Source variable to be used for comparison. - Compare Field: Compare value SIPPBX 6200S/GS Release User Guide

118 - Matched Goto: Next component to be executed if compare source is equal to compare field - Others Goto: Next component to be executed if not matched : Scheduled Greeting Figure Prompt: Greetings or variable prompt to be played. Check Var when it is stored at a variable - Start Date: Start date and time (yyyy/mm/dd hh:mm:ss) for the greeting - Stop Date: Stop date and time (yyyy/mm/dd hh:mm:ss) for the greeting - Interrupted by key: Stop play when user press any key - Clear Digits before start: To clear the digits before start to play - Next Goto: Next component to be executed : Variable Operation SIPPBX 6200S/GS Release User Guide

119 Figure Next ID: Next component ID Operation description: - ++: Plus : Minus 1 - =: Equal - +=: Plus x. Fox example, variable Intcom1 +=3 means Intcom1 plus =: Minus x. Fox example, variable Intcom1 -=3 means Intcom1 minus 3 Clear Digit Buffer( CollectDigits): Clear the system variable CollectDigits to null. : The Text component is used for remark. The text will appear on the screen at the location where the pointer was when you opened the text input screen. Figure : Using Working Time component to decide whether the current time is working time or not. Figure Non-Working Prompt: Prompt for the non-working time SIPPBX 6200S/GS Release User Guide

120 - Holiday Prompt: Prompt for the holiday time - Lunch Break Prompt: Prompt for the lunch break time - Interrupted by key: Stop play when user press any key - Clear Digits before start: To clear the digits before start to play - At Working Time Goto: Next component to be executed when the current time is the working time - Holiday Goto: Next component to be executed when the current time is the holiday time after play the holiday prompt - Non-Working Time Goto: Next component to be executed when the current time is the non-working time after play the no-working prompt - Lunch Break Goto: Next component to be executed when the current time is the lunch break time after play the lunch break prompt : VMS Leave message This component is used to caller to leave their voice message. Figure Start Prompt: Prompt for start to leave message - Confirm Prompt: Prompt for confirming the leaved message - Confirm Error Prompt: Prompt if not confirm the leaved message by user - Over Retry Limit Prompt: Prompt for over retry limit number - User Not Exist Prompt: Prompt when user not exist - Assigned VM Account: When enable this, it allow the Auto Attendant SIPPBX 6200S/GS Release User Guide

121 directly go to voice mail leaving procedure immediately. For example, you can assign a public voice mail account after working hours, thus a caller will able to leave the message in auto attendant. - Max Record Time: Maximum time to be recorded - Max Retry: The maximum retry times for leave message - No limit: No max retry limitation - DTMF Receive Timeout: The maximum time to receive confirm from user - Replay Key: Replay key - Re-Record Key: Re-record key - Record Beep Tone: Play beep tone for recording or not - Interrupted by key: Stop play when user press any key - Clear Digits before start: To clear the digits before start to play - Success Goto: Next component to be executed if the operation is successful - Fail Goto: Next component to be executed if an error is occurred : Call Transfer component is used to transfer a call to another extension number SIPPBX 6200S/GS Release User Guide

122 Figure Prompt: Messages or variable prompt to be played. Check Var when it is stored at a variable - Transfer With: Directly start the transfer to the defined number or variable. The system will not play the extension announcement - Error Retry Prompt: Prompt for error retry - Stop keys: Stop keys - Remove Stop Key: Remove stop key from collected digits. - First Digit Timeout: The maximum time waiting for the first digit - Inter Digit Timeout: The maximum waiting time between two digits - Max Retry Times: The maximum retry times - No limit: No max retry limit - With Transfer Prompt: When defined, the system will play this prompt and do the transfer directly. - Repeat Destination Prompt: Repeat destination number before transfer or not - Prompt Interrupted by key: Stop play when user press any key - Clear Digits before Start: To clear the digits before start to play - Office Subscriber Only: Only allow to transfer to same office s subscriber/user or not. Collect Digits - Digit: The 0-9 prefix - Min: The minimum length of digits to be collected for the prefix. If it is 0, it indicates no limitation. If it is -1, it indicate the prefix is disabled - Max: The maximum length of digits to be collected for the prefix Telephone Operator - Timeout to operator: When the Auto Attendant doesn t receive any digit input and it is enabled, the auto attendant will go to operator. - Short key: Short key for the operator number, e.g.9 - Operator Number: Operator s telephone number - Operator Unavailable Prompt: Prompt when operator unavailable Sub Language - Sub Language short key: Short key of sub language (secondary language) in voice menu Hold Music: Use the system hold tone or customized hold tone. - Hold Music File: The hold music file Transfer Failed - User Busy Prompt: Prompt for user busy - No Answer Prompt: Prompt for no answer prompt - Not Available Prompt: Prompt for not available (user does not register) - User Not Existed Prompt: Prompt for user not existed - Others Prompt: Prompt for others - Success Goto: Next component to be executed if the operation is successful SIPPBX 6200S/GS Release User Guide

123 - Failed Goto: Next component to be executed if it is failed - Error Goto: Next component to be executed if an error is occurred : Call Transit This component will enable the caller from auto attendant to call the PSTN after passed the PIN code authentication. Figure Transit Call Prompt: Voice prompt for collect transit call number. Check V when it is stored in a variable instead of hard code here. - Transit With: Directly start the transit the call to the defined number or variable. When you check it, the system will skip the Transit call collection prompt. - PIN Code prompt: The prompt for input the Transit PIN. - PIN Code with Var: Assign a PIN code with user define value or variable. The system will skip the Transit call collection prompt. - Error Retry Prompt: Prompt for error retry - Max Retry Times: The maximum retry times. No limit: No max retry limit - First Digit Timeout: The maximum time for waiting the first digit SIPPBX 6200S/GS Release User Guide

124 - Inter Digit Timeout: The maximum time for waiting between two digits - Max Error Retry: The max times when input error. No limit: No max retry limit - Stop keys: Stop keys - Remove Stop Key: Remove stop key from collected digits. - Prompt Interrupted by key: Stop play when user press any key - Clear Digits before Start: To clear the digits before start to play - Hold Music: Use the system hold tone or customized hold tone. - Hold Music File: The hold music file Collect Digits - Digit: The 0-9 prefix - Min: The minimum length of digits to be collected for the prefix. If it is 0, it indicates no limitation. If it is -1, it indicate the prefix is disabled - Max: The maximum length of digits to be collected for the prefix Transfer Failed - User Busy Prompt: Prompt for user busy - No Answer Prompt: Prompt for no answer prompt - Not Available Prompt: Prompt for not available (user does not register) - User Not Existed Prompt: Prompt for user not existed - Others Prompt: Prompt for others - Success Goto: Next component to be executed if the operation is successful - Failed Goto: Next component to be executed if it is failed - Auth Error Goto: Next component to be executed if the RADIUS authentication is failed. - Collect Error Goto: Next component to be executed if the collect number is error. : Music Wait This component can be used to play the hold music to the subscriber. You might use this to wait a specified time. Figure SIPPBX 6200S/GS Release User Guide

125 - Music Prompt: The music to be played to caller - Wait Time (msec): The time to play the hold music. - Interrupted by key: Enable to press any key to stop the music or not. - Next Goto: The next component to be executed : Call flow stop Disconnect the call AA & VMS Leave MSG Sample Call Flow as figure Example Description: Components Start Component ID: Route for Auto Attend Prompt Component ID:1005 Figure Contents AA Next Goto:1005 VMS Leave Message Next Goto:1020 Prompt File: aaheadquartertitle Next Goto:1004 SIPPBX 6200S/GS Release User Guide

126 (Headquarter entry point) Prompt Component ID:1039 Working Time Component ID:1004 Variable Operation Component ID:1008 Call Transfer Component ID:1002 If Component ID:1038 Variable Operation Component ID:1037 Prompt Component ID:1017 Prompt File: aabranchofficetitle Next Goto:1004 (Branch Office entry point) At Working Time Goto:1008 Holiday Goto:1008 Non-Working Time Goto:1008 Lunch Break Goto:1008 Variable IntCom1=0 Next Goto:1002 Success Goto:1003 Failed Goto:1038 Error Goto:1017 Whether the Variable IntCom1>3 True Goto:1017 False Goto:1037 Variable IntCom1+1 Next Goto:1002 Prompt File: aatransfererrorbye Next Goto:1003 End Component ID: Route for VMS Prompt Component ID:1020 Variable Operation Component ID:1024 Prompt and Collect Digits Component ID:1021 Prompt File: VMSReasonCodePrompt (Please Reference Note A) Next Goto:1024 Variable IntCom2=0 Next Goto:1021 Prompt File: VMSorTransfer Success Goto:1022 Fail Goto:1025 SIPPBX 6200S/GS Release User Guide

127 Variable Branch Component ID:1022 If Component ID:1025 Variable Operation Component ID:1026 Prompt Component ID:1027 Prompt Component ID:1029 VMS Leave Message Component ID:1012 Prompt Component ID:1015 Compare Source: CollectDigits Compare Field:* Matched Goto:1012 Others Goto:1002 Whether the Variable IntCom2>3 True Goto:1029 False Goto:1026 Variable IntCom2+1 Next Goto:1027 Prompt File: Input Error Next Goto:1021 Prompt File: OverRetryBye Next Goto:1001 Success Goto:1001 Failed Goto:1015 Prompt File: unknowerror Next Goto:1019 End Component ID:1001 Note: Reason Code prompt(english) File Name (WAV) Description rcbusy The extension you dialed is busy. rcnoanswer The extension you dialed is No Answer rccallednotfound The extension you dialed does not exist. rccalledunavail The extension you dialed is not available rcdonotdisturb Do not Disturb rcaniscreening The extension you dialed is busy rcdnisscreening The extension you dialed is busy rctimeout Request time out, please contact your administrator rcannbefforward The call will be forwarded rcothererror System Errors, Please contact your administrator SIPPBX 6200S/GS Release User Guide

128 AA & VMS Leave MSG Sample Call Flow: Auto Attendant &VMS Begin VMS Leave message (1020) Auto Attendant Headquater (1005) Auto Attendant Branch Office (1039) Prompt Play reason prompt for into VMS Prompt Play company title Announce Prompt Play company title Announce A Collect Failed (1024) Variable Operation Reset Intcom2 for Leave voice message error count (1021) Prompt and Collect Digits Play Prompt and collect user choice for leave voice message or tranfer to another Extension Collect Success (1004) Working Time Play each time Announce (1008) Variable Operation Reset IntCom1 For transfer error count (1002) Failed If (1038) IntCom1>3 (Over error retry time) False (1037) Variable Operation IntCom1 plus 1 (error count +1) True Prompt Play transfer error prompt Call transfer Collect Extension number then transfer (1025) If IntCom2 > 3 (Over error retry time) (1022) Error (1017) False Variable Branch Digit *"for Leave Voice mail others for Transfer to another Extension others Prompt Play transfer error prompt True (1026) *" Success (1003) (1029) Prompt Play over retry and say BYE Variable Operation Intcom2 plus 1 (error count+1) (1012) VMS Leave Message User can recond, rerecond and confirm voice message End (1001) (1027) Failed (1015) End Prompt Play Input error Success Prompt Play Error prompt (1001) A End SIPPBX 6200S/GS Release User Guide

129 Voice Mail Retrieve Functions Figure 7.3-1,,,,,,,,,, Please refer to Auto Attendant & VMS Functions for above components used in Voice Mail Call Flow. : VMS Access Begin This component is the first running component when user is dialing to voice mail access code. Figure Default Language: The default language when user language is not set. SIPPBX 6200S/GS Release User Guide

130 - Access Code 1 Goto: It is used when the user is calling from his phone and would like to access the voice mail. The system will only ask for VMS password. - Access Code 2 Goto: It is used when the user is not calling from his phone but would like to access his voice mail. The system will ask for voice mail account and password. : VMS Personal Greeting record This component is used for caller to record their owned personal greeting by phone-set. Figure Start Prompt: Prompt for start to leave message - Auto-Replay Prompt: Prompt for auto-replay - Confirm Prompt: Prompt for confirming the leaved message - Confirm Error Prompt: Prompt if not confirm the leaved message by user - Max Record Time: Maximum time to be recorded - Max Retry: The maximum retry times for leave message - DTMF Receive Timeout: The maximum time to receive confirm from user - Stop Key: Stop key - Confirm Key: Confirm key - Re-Record Key: re-record key - Record Beep Tone: Record after beep tone - Auto-Replay: Auto replay or not - Interrupted by key: Stop play when user press any key - Clear Digits before start: To clear the digits before start to play - Success Goto: Next component to be executed if the operation is SIPPBX 6200S/GS Release User Guide

131 successful - Fail Goto: Next component to be executed if an error is occurred : VMS Authentication This component is used to authenticate the caller to access their voice mail. Figure User Name Prompt: Voice prompt for input voice mail account. - User Name with Var: If it is checked, the user name (voice mail account) will be taken directly from this field. Check V when it is stored in a variable. - Password Prompt: Prompt for collecting voice mail password - Password with Var: If it is checked, the password will be taken directly from the field. Check V when it is stored in a variable. - Error Retry Prompt: Prompt for error retry - First Digit Timeout: The maximum time for waiting the first digit - Inter Digit Timeout: The maximum time for waiting between two digits - Max Error Retry Times: The maximum retry times for authentication error - Interrupted by key: Stop play when user press any key - Clear Digits before start: To clear the digits before start to play - True Goto: Next component to be executed if the result is true - False Goto: Next component to be executed if the result is false SIPPBX 6200S/GS Release User Guide

132 : VMS Listen message This component is used for user to retrieve their voice mail by phone-set Figure Main Menu Prompt: Prompt for main menu - User Not Exist Prompt: Prompt for user not exist - You have Prompt: Prompt for you have, before the number of voice mail prompt - Error Report Prompt: Prompt for input error - Old Message Prompt: Prompt for old message - Empty Message Prompt: Prompt for empty message - Message AT Prompt: Prompt for message time - New Message Prompt: Prompt for new message - No Next Prompt: Prompt for no more message - From Prompt: Prompt for message from - No Previous Prompt: Prompt for no more message when press previous message - DTMF Receive Timeout: The maximum time for DTMF receive - Max Error Retry Times: The maximum retry times for listening - Message Detail: Play message detail regarding to date, time and from etc. - Interrupted by key: Stop play when user press any key - Clear Digits before start: To clear the digits before start to play - Success Goto: Next component to be executed if the operation is successful - Failed Goto: Next component to be executed if it is failed SIPPBX 6200S/GS Release User Guide

133 Voice Mail Retrieve Sample Call Flow as figure Example Description: Components VMS Begin Component ID:1000 VMS Authentication Component ID:1002 Prompt Component ID:1007 VMS Authentication Component ID:1006 Figure Contents Access Code 1 Goto: Calling from caller s extension. Required Password only. The User ID is assigned from Calling telephone number. Access Code 2 Goto: Calling from any Extension. Required to input User ID and Password both. User Name Prompt File: vmsusername Password Prompt File: vmspassword True Goto:1012 False Goto:1007 Prompt File: VmsAuthErrorBye Next Goto:1001 User Name: ANI Password Prompt: vmspassword True Goto:1012 False Goto:1007 SIPPBX 6200S/GS Release User Guide

134 Variable Operation Component ID:1012 Prompt and Collect Digits Component ID:1008 If Component ID:1010 Variable Operation Component ID:1014 Prompt Component ID:1017 Variable Branch Component ID:1013 Prompt Component ID:1016 Variable IntCom1=0 Next Goto: 1008 Prompt File: VmsListenOrRecord Success Goto:1013 Fail Goto:1010 Whether the Variable IntCom1>3 True Goto:1016 False Goto:1014 Variable IntCom1+1 Next Goto: 1017 Prompt File: InputError Next Goto:1008 Compare Source: CollectDigits Compare Field:1 Matched Goto:1005 Compare Field:2 Matched Goto:1009 Others Goto:1010 Prompt File: ErrorBye Next Goto:1003 VMS Listen Component ID:1005 VMS Personal Greeting Record Component ID:1009 Prompt Component ID:1004 Success Goto: 1012 Failed Goto: 1004 Success Goto: 1012 Failed Goto: 1004 Prompt File: SystemErrorBye Next Goto:1003 End Component ID:1001 End Component ID:1003 SIPPBX 6200S/GS Release User Guide

135 Voice Mail Retrieve Sample Call Flow: SIPPBX 6200S/GS Release User Guide

136 Service Setting Functions These functions are used for creating service setting call flow. Service settings is used when a user need to setup their service through a phone, although it is more convenience to setup it through web interface. Figure 7.4-1,,,,,,,,,, : Please refer to Auto Attendant & VMS Functions for above components used in Service Setting Flow. : Service Setting Begin This component is used for checking the caller is in Extension list or not. SIPPBX 6200S/GS Release User Guide

137 Figure Extension Go To: Next Component to be execute when the caller is in Extension list. - Not in Extension Go To: Next Component to be execute when the caller is not in Extension list. : Service Setting Apply This component is used to collect necessary service setting information and apply it to the system. SIPPBX 6200S/GS Release User Guide

138 Figure Service Type Code: The Service Type Code to be applied*. Please Refer Appendix 9 Service Type List - Collect Valid Time: Collect the timing information or not - Start Time Prompt ID: Prompt for collecting Start Time.* - Stop Time Prompt ID: Prompt for collecting Stop Time.* - Collect Number: Collect telephone number information or not. - Collect Number Prompt ID: Prompt for collecting phone number.* - Collect Count Pre-Announce Prompt ID: When you have multiple parameters to be collect, this is the prompt for the number. In Chinese, this will be the 第 and in English this will be Parameter. - Collect Count Unit Prompt ID: This is prompt to be played after the number. In Chinese, it could be 組. In English, it could be a silence. - Max Collect Digits: Maximum digits to be collected - Min Collect Digits: Minimum digits to be collected - Repeat Collect: Repeat the collected number, start time and stop time that you entered before apply it. - Repeat Start Time Prompt ID: Prompt for playing The Start time you entered is.* SIPPBX 6200S/GS Release User Guide

139 - Repeat Stop Time Prompt ID: Prompt for playing The Stop time you entered is.* - Repeat Collect Number Prompt ID: Prompt for playing The number you entered is.* - Max Retry Time: Maximum Retry time of collection. - Confirm or Cancel Prompt ID: Prompt for confirm or cancel the information that you entered.* - Error Retry Prompt ID: Prompt for Error Retry* - Over Retry Prompt ID: Prompt for Over Maximum Retry Time* - First Digit Timeout: The maximum time for waiting the first DTMF digit - Inter Digit Timeout: The maximum time for waiting between two DTMF digits after first digit is collected. - Max Error Retry Times: The maximum retry times for authentication error - Interrupted by key: Stop playing when user press any key - Clear Digits before start: To clear the digits buffer before start this component - Applying Prompt ID: Prompt for applying the service setting information you entered.* - Apply Success Prompt ID: Prompt for applied successful.* - Apply Failure Prompt ID: Prompt for applied failure.* - Apply Success Goto: Next component to be executed if the apply is succeed. - Apply Fail Goto: Next component to be executed if the apply is failed. - Collect Failure Goto: Next component to be executed if the required information is not able to be collected. * Check V when it is stored in a variable SIPPBX 6200S/GS Release User Guide

140 Service Setting Sample Call Flow as figure Example Description: Components S.S.B. Component ID:1000 Prompt Component ID:1013 Figure Contents Extension Goto: 1016 Not in Extension Goto: 1013 Prompt File: ssoutofscope Next Goto:1012 End Component ID:1012 Variable Operation Component ID:1016 Prompt Component ID:1001 Variable IntCom6=0 IntCom6 used for input error count. Next Goto: 1001 Prompt File: sstitle Next Goto:1052 SIPPBX 6200S/GS Release User Guide

141 Variable Operation Component ID:1052 Prompt and Collect Digits Component ID:1002 Variable Branch Component ID:1032 If Component ID:1015 Variable Operation Component ID:1014 Prompt Component ID:1019 Prompt Component ID:1017 Variable StrCom1 = empty Next Goto: 1002 Prompt File: ssselect Success Goto:1032 Fail Goto:1015 Compare Source: CollectDigits Compare Field:0~7 Matched Goto:1023 Compare Field:* Matched Goto:1002 Others Goto:1015 Whether the Variable IntCom6<3 True Goto:1014 False Goto:1017 Variable IntCom6+1 Next Goto: 1019 Prompt File: InputError Next Goto:1002 Prompt File: ssoverretrybye Next Goto:1018 End Component ID:1018 Variable Operation Component ID:1023 Prompt and Collect Digits Component ID:1024 Variable Branch Component ID:1003 If Component ID:1037 Variable StrCom1= CollectDigits Variable IntCom6=0 Next Goto: 1024 Prompt File: ssonoff Success Goto:1003 Fail Goto:1037 Compare Source: CollectDigits Compare Field:1~2 Matched Goto:1035 Compare Field:# Matched Goto:1052 Others Goto:1015 Whether the Variable IntCom6<3 True Goto:1036 False Goto:1038 SIPPBX 6200S/GS Release User Guide

142 Variable Operation Component ID:1036 Prompt Component ID:1040 Prompt Component ID:1038 Variable IntCom6+1 Next Goto: 1040 Prompt File: InputError Next Goto:1024 Prompt File: ssoverretrybye Next Goto:1039 End Component ID:1039 Variable Operation Component ID:1035 Variable Branch Component ID: Enable Call Waiting 02 Disable Call Waiting 11 Enable Don't Disturb 12 Disable Don't Disturb 21 Enable Unconditional Fwd 22 Disable Unconditional Fwd 31 Enable No Answer Fwd 32Disable No Answer Fwd Variable Operation Component ID:1007 Variable Operation Component ID:1008 Variable Operation Component ID:1009 Variable Operation Component ID:1010 Variable StrCom1+= CollectDigits Next Goto: 1025 Compare Source: StrCom1 Compare Field:01 Matched Goto:1007 Compare Field:02 Matched Goto:1008 Compare Field:01 Matched Goto:1009 Compare Field:02 Matched Goto:1010 Compare Field:01 Matched Goto:1011 Compare Field:02 Matched Goto:1027 Compare Field:01 Matched Goto:1028 Compare Field:02 Matched Goto:1029 Others Goto:1041 Variable StrCom2=34 Next Goto: 1006 Variable StrCom2=35 Next Goto: 1006 Variable StrCom2=15 Next Goto: 1051 Variable StrCom2=16 Next Goto: 1006 SIPPBX 6200S/GS Release User Guide

143 Variable Operation Component ID:1011 Variable Operation Component ID:1027 Variable Operation Component ID:1028 Variable Operation Component ID:1029 Service Setting Apply Component ID:1006 Service Setting Apply Component ID:1051 Service Setting Apply Component ID:1050 Variable StrCom2=5 Next Goto: 1050 Variable StrCom2=6 Next Goto: 1006 Variable StrCom2=7 Next Goto: 1050 Variable StrCom2=8 Next Goto: 1006 Service Type Code=StrCom2 Apply directly Apply Success Goto: 1021 Apply Failure Goto: 1021 Collect Failure Goto: 1021 Service Type Code=StrCom2 Collect Valid Time Apply Success Goto: 1021 Apply Failure Goto: 1021 Collect Failure Goto: 1021 Service Type Code=StrCom2 Collect TEL Number Apply Success Goto: 1021 Apply Failure Goto: 1021 Collect Failure Goto: 1021 End Component ID:1021 Variable Branch Component ID: Enable Busy Fwd 42 Disable Busy Fwd 51 Enable Unavailable Fwd 52 Disable Unavailable Fwd 61 Enable Find Me 62 Disable Find Me 71 Enable VMS 72 Disable VMS Compare Source: StrCom1 Compare Field:41 Matched Goto:1030 Compare Field:42 Matched Goto:1042 Compare Field:51 Matched Goto:1043 Compare Field:52 Matched Goto:1044 Compare Field:61 Matched Goto:1045 Compare Field:62 Matched Goto:1046 Compare Field:71 Matched Goto:1047 Compare Field:72 Matched Goto:1048 Others Goto:1026 SIPPBX 6200S/GS Release User Guide

144 Variable Operation Component ID:1030 Variable Operation Component ID:1042 Variable Operation Component ID:1043 Variable Operation Component ID:1044 Variable Operation Component ID:1045 Variable Operation Component ID:1046 Variable Operation Component ID:1047 Variable Operation Component ID:1048 Prompt Component ID:1026 Service Setting Apply Component ID:1004 Service Setting Apply Component ID:1005 Variable StrCom2=9 Next Goto: 1004 Variable StrCom2=10 Next Goto: 1049 Variable StrCom2=11 Next Goto: 1004 Variable StrCom2=12 Next Goto: 1049 Variable StrCom2=13 Next Goto: 1005 Variable StrCom2=14 Next Goto: 1049 Variable 1049=21 Next Goto: 1049 Variable StrCom2=22 Next Goto: 1049 Prompt File: ssretry Next Goto:1052 Service Type Code=StrCom2 Collect TEL Number Apply Success Goto: 1022 Apply Failure Goto: 1022 Collect Failure Goto: 1022 Service Type Code=StrCom2 Collect Valid Time Collect TEL Number Apply Success Goto: 1022 Apply Failure Goto: 1022 Collect Failure Goto: 1022 SIPPBX 6200S/GS Release User Guide

145 Service Setting Apply Component ID:1049 Service Type Code=StrCom2 Apply directly Apply Success Goto: 1022 Apply Failure Goto: 1022 Collect Failure Goto: 1022 End Component ID:1022 SIPPBX 6200S/GS Release User Guide

146 Service Setting Sample Call Flow: Service Setting Flow (1000) (1013) Prompt Play Caller out of scrope End (1012) Not Extension go to Service Setting Begin (1052) Variable Operation Set StrCom1 to empty Extension go to (1001) Prompt Play Service Setting Title (1016) Variable Operation Set IntCom6=0 * (1002) (1019) (1014) # Collect Success Prompt and Collect Digits Play main menu and collect user choice of which sevice Prompt Play Input error Variable Operation IntCom6 plus 1 (Error count +1) Collect Failed (1032) Variable Branch Digit 1~7"and *" Other If (1015) intcom6>3 (over error retry time) 1~7" (1023) True Variable Operation Store Digit into StrCom1, Set IntCom6=0 (1020) (1024) (1017) Prompt Play over retry and say bye (1040) False (1018) End (1036) Collect Success Prompt and Collect Digits Play sub-menu and collect disable or enable service Prompt Play Input error Variable Operation IntCom6 plus 1 (Error count +1) Collect Failed (1003) Variable Branch Digit 1,2"and #" 1,2" (1035) Other If (1037) intcom6>3 (over error retry time) True (1038) Prompt Play over retry and say bye False End (1039) Variable Operation Store Digit into StrCom1 Variable Branch StrCom1 contains 01,02, 11,12, 21,22, 31,32 Jump to 01,02, 11,12, 21,22, 31,32 Other Variable Branch (1041) StrCom1 contains 41,42,51,52,61,62, 71,72 Jump to 41,42,51,52 61,62,71,72 Other (1026) (1025) Prompt Play Retry prompt Jump to 1052 SIPPBX 6200S/GS Release User Guide

147 (1007) 01 Enable Call Waiting 02 Disable Call Waiting 11 Enable Don't Disturb 12 Disable Don't Disturb 21 Enable Unconditional Fwd 22 Disable Unconditional Fwd 31 Enable No Answer Fwd 32Disable No Answer Fwd 01,02, 11,12, 21,22, 31, Variable Operation Set StrCom2=34, (1008) Variable Operation Set StrCom2=35 (1009) Variable Operation Set StrCom2=15 (1010) Variable Operation Set StrCom2=16 (1011) Variable Operation Set StrCom2=5 (1027) Variable Operation Set StrCom2=6 Go To 1006 Go To 1006 Go To 1051 Go To 1006 Go To 1050 Go To 1006 Service Setting Apply Service Type Code =StrCom2 Apply Directly Service Setting Apply Service Type Code =StrCom2 Collect valid Time (1006) (1051) (1050) Service Setting Apply Service Type Code =StrCom2 Collect TEL number (1021) End (1028) 31 Variable Operation Set StrCom2=7 Go To 1050 (1029) 32 Variable Operation Set StrCom2=8 Go To 1006 (1030) 41 Enable Busy Fwd 42 Disable Busy Fwd 51 Enable Unavailable Fwd 52 Disable Unavailable Fwd 61 Enable Find Me 62 Disable Find Me 71 Enable VMS 72 Disable VMS Variable Operation Set StrCom2=9 (1042) Variable Operation Set StrCom2=10 (1043) Variable Operation Set StrCom2=11 Go To 1004 Go To 1049 Go To 1004 (1004) Service Setting Apply Service Type Code =StrCom2 Collect TEL number 41,42 51,52 61,62 71, (1044) Variable Operation Set StrCom2=12 (1045) Variable Operation Set StrCom2=13 Go To 1049 Go To 1005 (1005) Service Setting Apply Service Type Code =StrCom2 Collect TEL number And valid Time (1022) End (1046) (1049) Variable Operation Set StrCom2=14 (1047) Variable Operation Set StrCom2=21 Go To 1049 Go To 1049 Service Setting Apply Service Type Code =StrCom2 Apply Directly (1048) 72 Variable Operation Set StrCom2=22 Go To 1049 SIPPBX 6200S/GS Release User Guide

148 Chapter 8 System Control System Start path: Control > System Welltech Computer Co., Ltd. Figure Parameter Description: Soft Reset: Soft Reset at SIPPBX 6200 Soft Reset(Enhance service Only): Soft Reset at Enhance service only of SIPPBX 6200 Maintenance: When doing this, the system will stop all services and go into the maintenance mode which will only allow using FTP and Telnet service. Please contact Welltech if you necessary to do this. Restore to Factory: Restore to factory setting except the network and the license. Restart: Restart the SIPPBX 6200 Shutdown: Shutdown the SIPPBX 6200 System Time Time Zone Setting Step 1: If you would you to use Time Zone, click Time Zone button to setup the system time zone as figure Figure Standard: Step 2: Select the Standard option to setup the system predefined time zone as figure SIPPBX 6200S/GS Release User Guide

149 Figure Parameter Description: Time Zone: Standard: Use a predefined standard time zone(refer to section Timezone to Country Mapping List ) Customize: Use a user defined time zone Auto Daylight Saving: Auto adjust daylight saving timer or not User defined timezone: Step 2: Select the Customized option and enter the time zone bias to set a user defined timezone as figure Figure Parameter Description: Daylight Bias: The offset added to the Bias when the time zone is in daylight saving time Daylight Start: The date that a time zone enters daylight time - Month: 01 to 12 - Week Day: Sunday to Saturday - Apply Week(Day:01 to 05,Specifies the occurrence of day in the month;01=first occurrence of day,02=second occurrence of day, and 05 = Last occurrence of day) - Hour:00 to 23 Standard Start: The date that a time zone enters daylight time - Month: 01 to 12 - Week Day: Sunday to Saturday - Apply Week(Day:01 to 05,Specifies the occurrence of day in the month; 01 = First occurrence of day,02 = Second occurrence of day, and 05 = Last occurrence of day) - Hour:00 to 23 Step 3: If you would like to use SNTP to sync time with a SNTP V4 Server, click Time Sync button to setup it as figure SIPPBX 6200S/GS Release User Guide

150 Figure Parameter Description: SNTP Server: The SNTP server list. You can use; or, to have multiple SNTP server. Polling interval (second): How long the SNTP will synchronize the time from the SNTP server in seconds. Min Retry Interval (second): This is the initial retry interval. Each retry will multiple 2. For example, the Min Retry Interval is 10 and Max Retry Interval is 600. The retry sequence will be 10, 20, 40, 80, 160, 320 seconds. Max Retry Interval (second): This is the max time to wait before attempting a retry. Max Adjust Time (second): If this is zero, the SNTP client will be willing to apply any size time adjustment. If this is non-zero, then any time adjustment greater than this will be considered an error. NTP Server Port: This is the port number the SNTP client will attempt to connect to on the time server. The default value is 123. Local NTP Port: This is the port number that will use to listen for replies from the server. The default value of 0 means use a random port number. Packet Error Check: If this is disabled, then the validity checks are suppressed. The default value is enabled. Network SIPPBX 6200 has 2 network interfaces: - WAN interface: SIP Service Internet (for voice gateway mode, it is for WAN interface) - LAN interface: Used &connected only for voice gateway mode. Step 1: After successfully logon to the system, we need to change the network configuration. Click Control > Network to setup the WAN Interface parameters as figure SIPPBX 6200S/GS Release User Guide

151 Figure Step 2: Enter the deserved IP address, Submask and default gateway. Apply the change by clicking apply button as figure Figure Parameter Description: IP Address: The server IP address IP Netmask: The server IP netmask IP Gateway: The server default gateway Step 3: When screen shows Change network configuration may cause server disconnected, are you sure? click on OK button to changes IP address as figure Figure Step 4: When screen shows After configuration changed, please re-login system with new IP address and execute Soft-Reset! click OK button as figure Figure Step 5: Follow Step 1 to 4 to change LAN interface network configuration as figure SIPPBX 6200S/GS Release User Guide

152 Figure Step 6: Enter correct DNS server IP address, host name, domain name and dynamic DNS registration to Yes. Apply change by click Apply button as figure Figure Parameter Description: Primary DNS Server: Primary DNS Server IP network Secondary DNS Server: Secondary DNS Server IP network Host Name: Host name used to register to DNS Server Domain Name: Domain name used to Dynamic DNS Registration: Enable Dynamic DNS registration or not Voice Gateway Setting: Voice gateway mode needs 2 network legs. SIP service Ethernet leg need to be on WAN side and management interface Ethernet leg will be used for private IP leg. This feature is private IP leg. This feature provides NAT server and voice only firewall functions. Step 1: Select System Core > System > Voice Gateway to Yes. Apply change by click Apply button as figure SIPPBX 6200S/GS Release User Guide

153 Figure Step 2: Select Control > Network > LAN, click Route button as figure New the routing table: Figure Figure Parameter Description: Destination: Destination server IP address Netmask: Subnet mask of destination server Gateway: Gateway of destination server Metric: Resource spending of the routing In Private IP Ethernet leg, SIPPBX 6200 can also provides routing command for LAN to route their IP traffics. It is useful for those companies had different LAN or VPN network. Voice gateway service example: LAN WAN PBX Public Network Private Network SIPPBX 6200S/GS Release User Guide

154 ** If the system is configured as voice gateway mode, don t forget to connect both Ethernet port during the startup. Otherwise, the system will not in service. Note: 1. Routing Table only available when you turn the Voice Gateway mode on. 2. Network control takes around 5-second to apply the new network configuration. Please logon again with new IP address after 5 seconds. SNMP Start path: Control > SNMP > Community Figure Parameter Description: Community Name: Community name for network manager system accessing Access Rights: Giving access right to the community Start path: Control > SNMP > Trap Figure Parameter Description: Trap Community: Trap community name for NMS Trap Host: Trap host IP address Note: It takes around 1-minute to update SNMP configuration and display successful message. DHCP SIPPBX 6200 provides a dedicate DHCP server for auto configurable device (LP600N). It is recommended to use VLAN tag to separate the voice and data network. Start path: Control > DHCP SIPPBX 6200S/GS Release User Guide

155 Click the Range button: Figure Figure Field Description: Range: The range of IP address for DHCP server address pool. Subnet Mask: Subnet mask offered Default Gateway: Default Gateway IP Address offered DNS Server 1: DNS server 1 IP Address offered DNS Server 2: DNS server 2 IP Address offered Lease Time: DHCP Lease Time for each DHCP request Account Manager You can manage (Modify, Add and Delete) the login user account as follows: Start path: Control > Account Manager Click the Modify button: Figure Figure Field Description: User ID: Login User ID Password: Login Password Confirm Password: Confirm new password again Ownership: The ownership of the web management - Admin: super user - Monitor: view only Language: The language of web user interface for the user. Note: The system provides 2 USER ID by default: User 1: root Password: root User 2: admin Password: admin Provisional IP SIPPBX 6200 can be integrated with other system, such billing system, web server etc, by using provisional interface. To implement the provisional interface, high security communication protect is required. However, to SIPPBX 6200S/GS Release User Guide

156 minimize the developing effort, the trusted provisional host can be defined in here. For those host/ip defined here, it will communicate without any security protect for provisional. Step 1: Click Control > Provisional IP to upgrade the software as figure Figure Field Description: Trust IP: Trust provisional host IP Enable: - Yes: enabled - No: disabled Service Define whether to enable the SNMP service or FTP service. Step 1: Click Control > Service to enable the service. Figure Field Description: SNMP Service: Enable the SNMP service or not FTP Service: Enable the FTP service or not Upgrade SIPPBX 6200 provide upgrade new version at remote side. You can upgrade it from Welltech technical support web page by yourself. Step 1: Click Control > Upgrade to upgrade the software as figure Figure Field Description: File Name: Upload the software file name Upload: Remote Upload the software at SIPPBX 6200 Logout Step 1: Click Control > Logout to logout SIP PBX 6200 as figure SIPPBX 6200S/GS Release User Guide

157 Figure Chapter 9 System Monitor It provides a way to monitor the system status. Subscriber Status Show subscriber users status. Start Path: Monitor > Subscriber Status > Monitor button key-in the TEL No. and click Apply button to be controlled. Figure Figure See the Subscriber Detail: Select a subscriber and double-click to Subscriber Detail as figure SIPPBX 6200S/GS Release User Guide

158 Figure Field Description: TEL NO: registered TEL number Register: Registered or not Call Count: number of concurrent calls for the user Call status: Detail is showed for subscriber Summary only is used for gateway user. Contact: Registered contact URI NAT: NAT IP address Register Time: Register time TTL: Register time to live Registrar: Registrar IP address and port number Unreg: You can make the subscriber unregistered by click Unreg button as figure Call Statistics Figure Show total call statistics records. Start Path: Monitor > Call Statistics SIPPBX 6200S/GS Release User Guide

159 Figure Parameter Description: Time: statistic period in 24 hours format Peak Call: In this period, the max call reached. Total Call: The total call processed in the period Peak Connected Call: The max connected call in the period Total connect call: The total connected call in this period Register: For the current period, this field showed real time registered count. For the past period, this field showed the register count for last seconds. For example, if current time is 10:30, the time period show the real time registered call and the 9-10 time period show registered count right on 10:00. Peak Register: The max registered count RTP Status Show RTP resource server status. At least the SIPPBX 6200 itself will be showed here as an internal RTP resource server when have no extra RTP resource server is defined. Start Path: Monitor > RTP Status RTP Statistics Show RTP count statistics Start Path: Monitor > RTP Statistics Figure SIPPBX 6200S/GS Release User Guide

160 Figure Parameter Description: Time: statistic period in 24 hours format Max NAT: The NAT resource capacity NAT Peak Call: The max NAT call in this period NAT Total Call: Total NAT calls in this period NAT Fail Call: NAT failed call in this period. It might be indicating the resource is exhausted. Server Status Show current proxy server status. Start Path: Monitor > Server Status SIPPBX 6200S/GS Release User Guide

161 Figure Parameter Description: Proxy Status Application: System application Version: Application version Status: Server status Call Attempt: The number of concurrent call attempt NAT Call: The number of concurrent NAT Calls NAT Fail Call: The counter to those calls cannot get NAT resource. If it is over 0, it indicates that you might need more RTP resource. Max Call: Max current call Current Call: Used call Max Transaction: Max transaction Used Transaction: Used transaction Memory Pool: Max memory pool Used Memory: Used memory pool Register: The number concurrent Register clients Service Status Application Name: System application Version: Application version Startup Time: System startup time Universal Channel: The total number of channels Max conference Room: The maximum number of conference room Reserved Auto Attendant & VMS Channels: The reserved channels for SIPPBX 6200S/GS Release User Guide

162 auto attendant and VMS service Used Auto Attendant & VMS Channels: The used channels for auto attendant and VMS service Reserved Conference Channels: The reserved channels for conference Used Conference Channels: The used conference channels Reserved CRBT/Announcement Channels: The reserved channels for CRBT or announcement service Used CRBT/Announcement Channels: The used channels for CRBT or announcement service Used Conference Room: The number of concurrent conference rooms Used Conference Participant: The number of concurrent conference participants Min Wakeup Call: The minimum reserved channels for wakeup call service Max Wakeup Call: The maximum reserved channels for wakeup call service Used Wakeup Call: The used channels for Wakeup Call service Min Setting IVR: The minimum reserved channels for Service Setting IVR Used Setting IVR: The used channels for Service Setting IVR Min FAX Count: The minimum reserved channels for FAX service Max FAX Count: The maximum reserved channels for FAX service Used FAX Count: The used channels for FAX service Server Version Web Version: The version of the web page H/W Version: The version of the hardware DHCP Status (used for auto configurable device only) It shows DHCP Client (support LP600N only) status information. Start Path: Monitor > DHCP Status Figure Parameter Description: IP Address: The DHCP Client IP Address MAC Address: The DHCP Client MAC Address Lease Obtained Time: The Lease Start Time of the client Lease Expires Time: The Lease Expires Time of the client Line Overview Show channel used status. There are 30/120 universal channels can be used for enhanced service of SIPPBX 6200, and the different color express the different service. SIPPBX 6200S/GS Release User Guide

163 Start Path: Monitor > Enhance Service > Line Overview Figure Parameter Description: AA: Channel used for auto attendant VMS Listen: Channel used for voice mail retrieve CRBT: Channel used for coloring ring back Announce: Channel use for announce VMS Leave Message: Channel used for voice mail leave message Conference: Channel used for conference IDLE: Idle channel Wakeup Call: Channel used for wakeup call Server Broadcast: Channels used for broadcasting service Service Setting: Channels used for Service Setting IVR FAX IN: Channels used for FAX service Conference Room Show conference room status. Start Path: Monitor > Enhance Service > Conference Room Parameter Description: Figure SIPPBX 6200S/GS Release User Guide

164 : Conference room number. You can tell whether it is a virtual conference or not by prefix of the conference room : Conference creator : Conference established time : Number of participants Conference detail by clicking the conference room Event Show system event log status. Start Path: Monitor > Event Parameter Description: Date: Event created date Time: Event created time Event ID: Event Log Type: Event Log type - Information - Warring - Error Source: Executable program Description: Description Figure Note: You can click Clear button to clear all event log. See the detail event log: Click the event log or select the log and click detail to see the log detail. Event Code List: Figure SIPPBX 6200S/GS Release User Guide

165 There are 4 types of application owner as follows: PBX Enhance Code Description Note 9500 PBX Enhance Service started APP_Info 9502 PBX Enhance Service on the fly change APP_Info 9503 Interface Max-Ver = xx APP_Info 9504 IP (xxx.xxx.xxx.xxx) is binded APP_Info 9505 PBX Enhance Service in Service APP_Info Mode= IP= 8700 Failed to bind IP (xxxx.xxx.xxx.xxx). Retrying APP_WARN 8000 Unrecoverable System Error APP_ERR VMS Notify Code Description Note 9500 Voice Message Notify Service Started APP_Info Server (xxx.xxx.xxx.xxx) is ready APP_Info 8000 Failed to connect to Server APP_ERR PBXMWI Code Description Note 9500 Message Waiting Indicator Service started APP_Info 9502 IP (xxx.xxx.xxx.xxx) is binded APP_Info 8700 Failed to bind IP (xxxx.xxx.xxx.xxx). Retrying APP_WARN CDRMGR Code Description Note 9500 CDR Manger started APP_Info 9502 CDR Client Accepted APP_Info 8700 Over Max CDR Internal queue APP_WARN 8000 Get User time out APP_ERR 8001 Get Password out APP_ERR 8002 Auth Error APP_ERR Debug Info Shows detail trace level messages. Start Path: Monitor > Debug Info Filed Description: Figure SIPPBX 6200S/GS Release User Guide

166 Get Log: Get debug logs (-1~999) Clear: Clear logs Ping Welltech Computer Co., Ltd. You can use the Ping to check an IP is active or not. Start Path: Configuration > Ping Figure Field Description: Host IP Address: The IP address to ping SIPPBX 6200S/GS Release User Guide

167 Chapter 10 Telnet & RS-232 Configuration SIPPBX 6200 also can support to be managed by Telnet or Console port (RS-232) for basic operations. Interface: Network: TCP/IP Telnet (i.e. telnet ) RS232: - Connect using: COM1 - Baud Rate: Data bits: 8 - Parity: None - Stop bits: 1 - Flow Control: None - Wire: Null modem line (crossed) Logon SIPPBX 6200 by Telnet Use Windows build-in Hyper Terminal or other telnet terminal emulator to login (e.g. telnet :10086). User ID & password will be required for login (default login user id: admin, password: admin & user id: root, password: root). Command List: Command Description echo Auto echo on or off eventlog Clean or show system log message exit Quit the current session ipconfig Configure or show network1,2 information ping Check an IP address is available or not reboot Reboot reset Soft-reset shutdown Shutdown time Reset or show system time. timezone Setup or show system timezone useradmin Manage user account. help &? View command list Echo: auto echo on or not Command Purpose [root#]echo? Usage: echo on/off Example: echo on [root#]echo on Echo is on [root#]echo off Echo is off (default ralue) Eventlog: show system log message SIPPBX 6200S/GS Release User Guide

168 Command [root#]eventlog? [root#]eventlog Purpose Usage: eventlog [-clear] Example: eventlog eventlog -clear Show system eventlog: Eventlog example: [root#] eventlog Time: :07:34 Event ID: 9501 Type: Information Source : sippd Description: [14:07:34-461][Information]: SIPPD on the fly change Time: :01:12 Event ID: 9500 Type: Information Source : sippd Description: [14:01:12-141][Notice]: SIPPD Started(ver 2.02) Time: :57:32 Event ID: 9500 Type: Information Source : sippd Description: [13:57:32-054][Notice]: SIPPD Started(ver 2.02) Press any key to continue or press 'Q' to quit [root#]eventlog -clear Press any key to continue or press 'Q' to quit Clear all event log Exit: Quit the current session Command Purpose [root#]exit Quit the current session Ipconfig: Configuration or show network information Command Purpose [root#] ipconfig? Usage: ipconfig [-network boardno][-delete dns] [-dhcp] [-dns IPAddress1 IP Address2 ] [-ip IPAddress -mask Mask -gateway Gateway] Example: ipconfig -network 1 -ip mask gateway example : ipconfig -network 1 -dhcp example : ipconfig -network 1 -dns example : ipconfig -network 1 -delete dns [root#]ipconfig Show current network configuration [Network 1] Local Area Connection USE FIXED IP (or DHCP) IP Address : Subnet Mask : Default Gateway : DNS Servers : [Network 2] Local Area Connection 2 USE FIXED IP IP Address : Subnet Mask : Default Gateway : DNS Servers : [root#]ipconfig network 1 Delete the DNS servers setting delete dns [Network 1] Local Area Connection USE FIXED IP SIPPBX 6200S/GS Release User Guide

169 [root#]ipconfig 1 dhcp network [root#]ipconfig network 1 ip mask gateway [root#]ipconfig network 1 ip [root#]ipconfig network 1 dns IP Address : Subnet Mask : Default Gateway : DNS Servers : Enable DHCP [Network 1] Local Area Connection USE DHCP IP Address : Subnet Mask : Default Gateway : DNS Servers : Use fixed network configuration [Network 1] Local Area Connection USE FIXED IP IP Address : Subnet Mask : Default Gateway : DNS Servers : Changes IP address only. [Network 1] Local Area Connection USE FIXED IP IP Address : Subnet Mask : Default Gateway : DNS Servers : Changes DNS configuration only. [Network 1] Local Area Connection USE FIXED IP IP Address : Subnet Mask : Default Gateway : DNS Servers : Ping: Check an IP address is available or not Command Purpose [root#] ping? Usage: ping IP. Example: ping [root#]ping Ping result Reply from bytes=64 time=1ms TTL=29 Reply from bytes=64 time=1ms TTL=29 Reply from bytes=64 time=1ms TTL=29 Reply from bytes=64 time=1ms TTL=29 Reboot: Command [root#] reboot? [root#]reboot Are You Sure?(Y/N)y Purpose Reboot System Are You Sure? (Y/N) SIPPBX 6200 are rebooting Shutdown: Command [root#] shutdown? Shutdown System Purpose SIPPBX 6200S/GS Release User Guide

170 [root#]shutdown Are You Sure?(Y/N)y Are You Sure? (Y/N) SIPPBX 6200 are shutting down Reset: Command [root#] reset? [root#]reset Are You Sure?(Y/N)y Time: Reset or show system time Command Soft reset System Are You Sure? (Y/N) Purpose Purpose [root#] time? Usage : time YYYY-MM-DD HH:NN:SS Example : Time :00:00 [root#]time [root#]time :14:53 Show current time The current time is :17:30 Change system bios time Timezone: Setup or show system timezone Command Purpose SIPPBX 6200S/GS Release User Guide

171 [root#] timezone? Fixed Zone List: 01. Afghanistan Standard Time 03. Arab Standard Time 05. Arabic Standard Time 07. AUS Central Standard Time 09. Azores Standard Time 11. Cape Verde Standard Time 13. Cen. Australia Standard Time 15. Central Asia Standard Time 17. Central European Standard Time 19. Central Standard Time 21. Dateline Standard Time 23. E. Australia Standard Time 25. E. South America Standard Time 27. Egypt Standard Time 29. Fiji Standard Time 31. GMT Standard Time 33. Greenwich Standard Time 35. Hawaiian Standard Time 37. Iran Standard Time 39. Korea Standard Time 41. Mexico Standard Time Mountain Standard Time 45. N. Central Asia Standard Time 47. New Zealand Standard Time 49. North Asia East Standard Time 51. Pacific SA Standard Time 53. Romance Standard Time 55. SA Eastern Standard Time 57. SA Western Standard Time 59. SE Asia Standard Time 61. South Africa Standard Time 63. Taipei Standard Time 65. Tokyo Standard Time 67. US Eastern Standard Time 69. Vladivostok Standard Time 71. W. Central Africa Standard Time 73. West Asia Standard Time 75. Yakutsk Standard Time 02. Alaskan Standard Time 04. Arabian Standard Time 06. Atlantic Standard Time 08. AUS Eastern Standard Time 10. Canada Central Standard Time 12. Caucasus Standard Time 14. Central America Standard Time 16. Central Europe Standard Time 18. Central Pacific Standard Time 20. China Standard Time 22. E. Africa Standard Time 24. E. Europe Standard Time 26. Eastern Standard Time 28. Ekaterinburg Standard Time 30. FLE Standard Time 32. Greenland Standard Time 34. GTB Standard Time 36. India Standard Time 38. Israel Standard Time 40. Mexico Standard Time 42. Mid-Atlantic Standard Time 44. Myanmar Standard Time 46. Nepal Standard Time 48. Newfoundland Standard Time 50. North Asia Standard Time 52. Pacific Standard Time 54. Russian Standard Time 56. SA Pacific Standard Time 58. Samoa Standard Time 60. Singapore Standard Time 62. Sri Lanka Standard Time 64. Tasmania Standard Time 66. Tonga Standard Time 68. US Mountain Standard Time 70. W. Australia Standard Time 72. W. Europe Standard Time 74. West Pacific Standard Time SIPPBX 6200S/GS Release User Guide

172 [root#]timezone [root#]timezone 40 n [root#]timezone -custom +08:00-01: Useradmin: Manager User account Command [root#] useradmin? [root#]useradmin [root#]useradmin -list Usage1 : timezone Zone (1 to 75) AutoDaylight (Y or N) Example1 : timezone 1 Y Usage2 : timezone -custom Bias DaylightBias DaylightStart StandardStart Bias : -12:00 to +13:00 DaylightBias : -12:00 to +13:00 DaylightStart : MM (Month: 01 to 12) ; WD (Day of week: 00 to 06) DD (Day:01 to 05 ;Specifies the occurrence of day in the month; 01 = First occurrence of day, 02 = Second occurrence of day,..., 05 = Last occurrence of day HH (Hour:00 to 23) StandardStart : MM (Month: 01 to 12) ; WD (Day of week: 00 to 06) DD (Day:01 to 05 ;Specifies the occurrence of day in the month; 01 = First occurrence of day, 02 = Second occurrence of day,..., 05 = Last occurrence of day HH (Hour:00 to 23) Example2 : timezone -custom +08:00-01: SIPPBX 6200S/GS Release User Guide Show current timezone info Time Zone : (40) Mexico Standard Time (GMT -06:00) Daylight Bias : -01:00 Daylight Start : :00 Standard Start : :00 Auto Daylight : Y Use pre-defined timezone Time Zone : (40) Mexico Standard Time (GMT -06:00) Daylight Bias : -01:00 Daylight Start : :00 Standard Start : :00 Auto Daylight : n Use customized timezone Time Zone : (99) Customized (GMT 08:00) Daylight Bias : -01:00 Daylight Start : :00 Standard Start : :00 Auto Daylight : Y Purpose Usage: useradmin [-add User] [-delete User] [-password User] Example: useradmin -add irene Show the current login user account root Show the current user account list admin root irene

173 [root#] useradmin -add irene Password : irene Confirm : irene Add user Success. [root#] useradmin -delete 1111 Are You Sure?(Y/N)y [root#] useradmin -password root New Password : 1234 Confirm : 1234 Add the new user account: irene Delete the user: 1111 Change the user: root s password. SIPPBX 6200S/GS Release User Guide

174 Chapter 11 LCD Display Configuration SIPPBX 6200 provides a front panel LCD for basic operations. Button List: Button List Enter ESC Description When the SIPPBX 6200 is ready, the LCD screen shows as blow Ready Press Enter to select command Event Log IP Config Quit the current command Up or previous edit mode Next or previous edit mode Command Tree: Main Menu Event Log Show system log message IP Config Reboot Reset PWD Soft Reset Network 1 Network 2 Yes No Yes No Yes No Show IP Info Use DHCP Use Fixed IP SIPPBX 6200S/GS Release User Guide

175 Event Log: Configure Enter ESC ESC IP Config: Configure Enter Enter Enter ESC ESC Reboot: Configure Enter ESC ESC Reset: Configure Enter ESC ESC Shut Down Yes No LCD Display Previous event log Next event log Show detail event log Previous line Next line Quit detail event log viewing Quit to main menu LCD Display Select Network1 or Network2 configuration Select Network1 or Network2 configuration Configure Network1 or Network2 Select Network configuration Select Network configuration Configure Network Increase the digit apply to network setting Decrease the digit apply to network setting Apply change to network information Quit network setting Quit to main menu LCD Display Select Reboot or not Select Reboot or not Reset user: root s (or admin) user password Quit Reboot configure Quit to main menu LCD Display Select user to change password Select user to change password Change user password Increase the alphabet apply to user password setting Decrease the alphabet apply to user password setting Quit Reset configure Quit to main menu Soft Reset: SIPPBX 6200S/GS Release User Guide

176 Configure Enter ESC ESC Select Reset or not Select Reset or not Reset or not Quit Reset configure Quit to main menu LCD Display Shutdown: Configure Enter ESC ESC LCD Display Select Shutdown or not Select Shutdown or not Shutdown or not Quit Shutdown configure Quit to main menu SIPPBX 6200S/GS Release User Guide

177 Appendix 1 CDR Format There are three types of CDR Format: Full, Type1, Type2 or Type3 (Type2 as same as Type3) - Full CDR Format: Filed Delimiter: Field 1: Call Identification Field 2: Extension Owner Field 3: Called Number Field 4: Calling Number Field 5: Called IP Address Field 6: Calling IP Address Field 7: Call Duration Time Field 8: Call Setup Time Field 9: Call Connect Time Field 10: Call Disconnect Time Field 11: Call Disconnect Cause Code Field 12: Call Type 0:off-net call, 1:on-net call without charge, 2:on-net call charged, 3:off-net call without charge Field 13: Service Type 1:Normal, 2:Forward, 3:Pickup call Field 14: Device Information 0:Subscriber to Subscriber, 1:Subscriber to Gateway, 2:Gateway to Subscriber, 3:Gateway to Gateway - Type1 CDR Format: Filed Delimiter: Field 1: Called Number Field 2: Calling Number Field 3: Call Duration Time Field 4: Call Setup Time Field 5: Call Connect Time Field 6: Call Disconnect Time Field 7: Call Disconnect Cause Code Field 8: Call Type 0:off-net call, 1:on-net call without charge, 2:on-net call charged, 3:off-net call without charge Field 9: Device Information 0:Subscriber to Subscriber, 1:Subscriber to Gateway, 2:Gateway to Subscriber, 3:Gateway to Gateway Type2 or Type3 CDR Format: Filed Delimiter: Field 1: Call Identification SIPPBX 6200S/GS Release User Guide

178 Field 2: Extension Owner Field 3: Called Number Field 4: Calling Number Field 5: Called IP Address Field 6: Calling IP Address Field 7: Call Duration Time Field 8: Call Setup Time Field 9: Call Connect Time Field 10: Call Disconnect Time Field 11: Call Disconnect Cause Code Field 12: Call Type 0:off-net call, 1:on-net call without charge, 2:on-net call charged, 3:off-net call without charge Field 13: Service Type 1:Normal, 2:Forward, 3:Pickup call Field 14: Device Information 0:Subscriber to Subscriber, 1:Subscriber to Gateway, 2:Gateway to Subscriber, 3:Gateway to Gateway SIPPBX 6200S/GS Release User Guide

179 Appendix 2 Exported file format SIPPD_DMG.txt [SIPD_DMG] Column 1 Column 2 DM Group ID DM Group Description [SIPPD_DMD] Column 1 Digit Manipulation Group ID Column 2 Match Prefix for ANI or DNIS Column 3 Operation Target: 1: ANI, 2: DNIS Column 4 Start Position to DM Column 5 Stop Position to DM Column 6 Replace Value Column 7 Active (1) or Inactive (0) SIP_DNIS_ScreenG.txt [SIPPD_DNIS_ScreenG] Column 1 Column 2 [SIPPD_DNIS_ScreenD] Column 1 Column 2 Column 3 Column 4 SIPPD_Emergency_G.txt [SIPPD_Emergency_G] Column 1 Column 2 [SIPPD_Emergency_CallD] Column 1 Column 2 Column 3 SIPPD_NAT_Group.txt [SIPPD_NAT_Group] Column 1 Column 2 [SIPPD_NAT_Detail] Column 1 Column 2 Column 3 Screen Group ID Screen Group Description Screen Group ID Screen Target: 0: ANI, 1: DNIS Screen Prefixed 0: disallow, 1: allowance Emergency Called Group Emergency Called Group Description Emergency Called ID Emergency Called Number Route Destination Number NAT Group ID Description NAT Group ID IP Address Submask SIPPBX 6200S/GS Release User Guide

180 SIPPD_Prefix_Route.txt [SIPPD_Prefix_Route] Column 1 Column 2 Column 3 answer), answer) Column 4 Column 5 Column 6 setting Column 7 Column 8 Column 9 Prefix Matched Matched User Group -1: apply to all Hunting Method: 1: Round Rabin, 2: Priority, 4: Max idle time5: Parallel (First Ring), 6: Parallel (First Answer) 11: Round Rabin (no 12: Priority (no answer), 14: Max idle time (no Auto Remove Prefix or not, 0: Disable, 1: Enable Active/Inactive Flag, 0: Inactive, 1:Active No Answer Time-out 0: based on subscriber >0 use group setting First Response Time Out: 0: Use system setting >0: use prefix setting Match Length 0: Don t compare >0: Compare DNIS Length Prefix Group Description [SIPPD_Prefix_Detail] Column 1 Column 2 all Column 3 Column 4 Column 5 Prefix Matched Matched User Group -1: apply to Route to User ID or SIP URI Route priority Matched Length SIPPD_RTP_Host.txt [SIPPD_RTP_Host] Column 1 Column 2 Column 3 SIPPD_UAC.txt [SIPPD_UAC] Column 1 Column 2 Column 3 Column 4 Column 5 Column 6 RTP Host ID Host Description RTP Host IP User Agent ID User ID User Password Register Realm Register IP Register Port SIPPBX 6200S/GS Release User Guide

181 Column 7 Column 8 Column 9 Column 10 Column 11 SIPPD_UserG.txt [SIPPD_UserG] Column 1 Column 2 Column 3 Column 4 Column 5 Column 6 [SIPPD_Service_Code] Column 1 Column 2 Column 3 Default Register Time to Live 0: no register, >0 register Outbound User ID Outbound Password Outbound IP Outbound Port User Group ID User Group Description DM Group ID (-1: none) SMTP Server Host Subject Missed Call Bit 0: DNIS Screening per subscriber setting User Group ID Enhance Service Code Service Type: 1: Global Pickup 3: Group Pickup SIPPD_UserM.txt [SIPPD_UserM] Column 1 Column 2 Column 3 Column 4 Column 5 Column 6 0: Subscriber, 1: Gateway, 2: Virtual User 3: WG5200/5250, 4:SIPPBX 6200, 5: SIP Proxy Server 6: VMS, 7: Conference, 8: Coloring Ring Back, 9: IP Recorder, 10: Announcement Server, 11: Instant Massager Server SIPPBX 6200S/GS Release User Guide User Group ID User ID Active or inactive flag 0: inactive, 1: active Screen Group ID (-1: none) User Password User Type: 12: Register UAC 13: External Dialer Column 7 Dynamic Register or Predefined User Column 8 Enhance Service Bit: 0: Ani_screen, 1: Dnis_screen, 2: unconditional, 3: no answer forward, 4: busy forward, 5: unavailable forward 6: Find Me, 7: Do not Disturb 8: Coloring Ring Back 9: VMS 10: ANI Replacement 1: predefined 0: dynamic

182 Column 9 Column 10 Column 11 Welltech Computer Co., Ltd. SIPPBX 6200S/GS Release User Guide : Missed Call 12: Announcement Service 13: instant message 14: Group pickup (picker) 15: Global pickup (picker) 16: IP recorder 17: Short Code, 18: Group pickup (picked), 19: Global pickup (picked), 20: IP Authenticate, 21: Subscriber Expired 22: Remove To Tag, 24: Allow Register From NAT Enable Service First Reponses Time: 0: system wide >0 use this setting No Answer Timer: 0: System Setting >0 user setting Column 12 RTP proxy Mode 0: No, 1: Yes 2: Auto Column 13 NAT Partition Group(reference to SIPPD_NAT_GROUP Column 14 Authentication Mode - 0: none, 1: register only, 2: Register Invite Column 15 Call Authorization Mode: 0: none, 2: external AAA Column 16 Call Forking Method 1: Sequential 2:Parallel(ringing) 4: Parallel (answer) Column 17 Call ID privacy 0: inhibit 1: transparent Column 18 Predefined URI Column 19 Secondary Predefined URI Column 20 Unconditional Forward URI Column 21 No Answer Forward Column 22 Busy Forward URI Column 23 Unavailable Forward URI Column 24 Max Register Time for a public network Column 25 Max Register Time for a NAT user Column 26 Authenticate IP Address Prefix Column 27 Locate Service URI Column 28 Locate Time HHMM-HHMM (24H format) Column 29 Locate Service URI Column 30 Locate Time HHMM-HHMM (24H format) Df: 0000:2400 Column 31 Locate Service URI Column 32 Locate Time HHMM-HHMM (24H format) Df: 0000:2400 Column 33 Locate Service URI Column 34 Locate Time HHMM-HHMM (24H format) Df: 0000:2400 Column 35 Locate Service URI

183 Column 36 Locate Time HHMM-HHMM (24H format) Df: 0000:2400 Column 37 HHMM-HHMM (24H format) Start Time-Stop Time Column 38 HHMM-HHMM (24H format) Start Time-Stop Time Column 39 Coloring Ring Back Tone URI Server Column 40 Replaced ANI Value Column 41 Replace ANI Type: 1: Gateway Only 2: All Column 42 Missed Call Notify Method: 1: SIP CPE(reserved) 2: 3: SMS (Reserve) Column 43 Miss Call Parameters Column 44 VMS URI for VMS Service Access (reserved) Column 45 Instant Message URI Column 46 Announcement Device URI Column 47 IP Recorder URI Column 48 Max Contact allowed (1-5) Column 49 Used for master mode (local DB) Column 50 User Specified Option: Bit-wise 1. Use Sender IP/Port instead of Contact when from Public IP Column 51 Short Dial Code in Group Column 52 Emergency group Column 53 Web Access Password, used only for Web Access Column 54 Preferred RTP Resource ID -1: system decide Column 55 Account for register & Web Login Column 56 Subscriber Expired Date(yyyymmdd-yyyymmdd) Column 57 Display name Column 58 Pickup Group ID Column 59 Transport_Type1 Column 60 Transport_Type2 Column 61 Device_1 Column 62 Device_2 Column 63 Call_Validation Column 64 Max_Call Column 65 LCS_URI Column 66 Description Column 67 Over_Max_Contact_Rule Column 68 AAA_Sending_Stage [SIPPD_Screening] Column 1 Column 2 Screen Prefixed SIPPBX 6200S/GS Release User Guide

184 Column 3 Column 4 [SIPPD_PickupG] Column 1 Column 2 [Enhance_UserM] Column 1 Column 2 Column 3 Column 4 Column 5 Column 6 Column 7 Column 8 Column 9 Column 10 Column 11 Column 12 Column 13 Column 14 Column 15 Column 16 Column 17 Column 18 Column 19 Column 20 Column 21 Column 22 Screen Target: 0: ANI, 1: DNIS 0: disallow, 1: allowance Pickup ID Description User ID Active or inactive flag 0: inactive, 1: active VMS Access Type 0: All 1: Web access only 2: Voice access only VMS Password Max Keeping VMS/FAX Message Default VMS Language ID User ID VMS Personal greeting active flag 0: inactive 1: active VMS/FAX Notice 0: none 1: notice User Option,Bit define 0: 0=Disable, 1=Enable Device Password Sync 1: 0=Disallow, 1=Allow Start All Broadcast group Remark DB_ACTION_TYPE Virtual Conference Active Mode 0: De-active 1: Active Office ID Transit Call Mode 0:Disable 1:Enable OTHER_OPTION Virtual Conference Join PIN code Department ID Transit Call PIN code Toll Restriction Group ID -1:Allow All -2:Incoming only -3:Talk Time Restriction >=0: Toll Restriction Group ID Talk Time Restriction Duration Service Flag, Bit define 0: 0=Disable, 1=Enable FAX IN feature 1: 0=Disable, 1=Enable FAX OUT feature//skip SIPPBX 6200S/GS Release User Guide

185 MACTEL.xls Column 1 Column 2 Column 3 Column 4 Column 5 Column 6 Column 7 Column 8 MAC: Phone Device MAC Address TEL: The Telephone Number of the Phone Device OFFICE ID: The office ID of the extension Reference (Enhance Service -> Office Profile) 0: Headquarter >0: branch office Department ID: The belonged Department ID Reference(Enhance Service->Department Profile) 0: Default Department. >=0: Department Group ID Pickup Group ID: The Pickup Group ID Reference (Enhance Service->Office Profile-> Pickup) -1: none >=0: Group ID Language ID: The Default VMS Language ID Reference: (Enhance Service-> Language) 0: English 1: Chinese 2: Japan VMS Password: The Password of VMS service. VMS: Enable /Disable VMS service. 0: Disable VMS 1: Enable VMS SIPPBX 6200S/GS Release User Guide

186 Appendix 3 SIPPBX 6200 Status Code SIP Code Reason Description 200 OK Success Bad Request Forbidden Calling ID is not Registered ANI Screened DNIS Screened Close Group Group DNIS Screened From header is not a Trust host or gateway User ID Expired 404 Not Found Not SIP service IP Calling ID is not Existed Called ID is not Exist DNIS is empty User ID or Tel is empty Host Address is empty Empty Host Address Fail (VIA) 423 Interval too Brief Register expire < Proxy default register TTL Temporarily Unavailable Call Leg/ Transaction Does not Existed No RTP Resource Remote Party no Response No Response Time out Trying Called ID is not Registered 486 Busy here User Busy 487 Request Terminate Cancel Response Call Leg/ Transaction Does not Existed SIPPBX 6200S/GS Release User Guide

187 Appendix 4 Debug Log Tool EasyLogV3.exe can be use to debug or trace purpose which can be downloaded from Welltech web side. You can turn on the required debug model from debug web page and use logclient.exe to retrieve the log. Please use it only for debug purpose, or the system performance will be impacted. Start Path: Setting > setting Setting: Server IP: SIPPBX 6200 IP address Port: SIPPBX 6200 log port (don't change it) default User ID: Login user ID (same as proxy) Password: Login user password (same as proxy) Go Back No: Go back n log records Sleep MS: Keep it 10 Save Log to File: Save debug log to file or not Click OK button and select View > Show Result and Active > Connect to connecting. SIPPBX 6200S/GS Release User Guide

188 Appendix 5 Build-in Voice Prompt Index A. Reason Code prompt(english) File Name (WAV) Description rccrbt Announce or Color Ring Back Tone rcbusy The extension you dialed is busy. rcnoanswer The extension you dialed is No Answer rccallednotfound The extension you dialed does not exist. rccalledunavail The extension you dialed unavailability rcdonotdisturb Do not Disturb rcaniscreening The extension you dialed is busy rcdnisscreening The extension you dialed is busy rctimeout Request time out,please contact your administrator rccallednumblocked Called Number Blocked rcaccountdisabled Account Disabled rcnumberchange Number Change rcannbefforward The call is been forwarded rccallpark Announce or Music for Call Park rcothererror System Errors. Please contact your administrator rcconfwait Welcome to the conference service you are the first participant of this conference room, please wait rcnull System Errors. Please contact your administrator rccreateorjoin The conference room is not started yet. If you are an authorized creator, please press 0 to start it. If you are a regular participant, please dial 1. rcgetcreatepin Please enter your creator PIN code, then press pound rcgetjoinpin Please enter your join PIN code, then press pound rcpinerror The PIN code is not correct. rcinputerror Input error. rcovermaxerror Over maximum retry count. Thanks for your calling. Bye rcconfnotexist The conference is not existed. Please contact the system administrator. rcvconfwait Welcome to the conference service, please wait for conference room start. rcyousetupa The alarm have been set on rcyousetupca The alarm have been set after rccountdownalertok Minutes rcalertsetupfail The alarm information is not correct. Please try latter. Bye. rccancela The alarm have been canceled SIPPBX 6200S/GS Release User Guide

189 rccancelca rccallouta rccalloutca vrcbusy vrccalledunavail vrcdonotdisturb vrcnoanswer vrcnull vrcothererror rcdisablenoanswerforward rcenablenoanswerforward rcdisableunconditionalforward rcensableunconditionalforward rcdisablebusyforward rcensablebusyforward rcdisableunavailableforward rcenableunavailableforward rcdisablefindme rcenablefindme rcdisabledontdisturb rcenabledontdisturb rcdisablecrbt rcenablecrbt rcdisableannounce rcenableannounce rcdisablevms rcenablevms rcdisablenotify rcenablenotify rcdisableprivilegeaccess rcenableprivilegeaccess rcdisablecallwaiting rcenablecallwaiting rcdisablecallerid rcenablecallerid rchideani rcshowani rcresultok rcresultfail rcsetting rcfrom rcto rcnumberis The alarm have been canceled This is the call for your alarm, thanks This is the call for your alarm, thanks The extension you dialed is busy. The extension you dialed unavailability Do not Disturb The extension you dialed is No Answer System Errors. Please contact your administrator System Errors. Please contact your administrator Disable No Answer Forwarding Enable No Answer Forwarding Disable Unconditional Forwarding Enable Unconditional Forwarding Disable Busy Forwarding Enable Busy Forwarding Disable Unavailable Forwarding Enable Unavailable Forwarding Disable Find Me Enable Find Me Disable Don t Disturb Enable Don t Disturb Disable Color Ring Back Tone Enable Color Ring Back Tone Disable Announcement Service Enable Announcement Service Disable Voice Mail Enable Voice Mail Disable Missed Call Notification Enable Missed Call Notification Disable Privilege Access Enable Privilege Access Disable Call Waiting Enable Call Waiting Disable Caller ID Enable Caller ID Hide Calling Number Show Calling Number Success Failure Setting From To The Number is SIPPBX 6200S/GS Release User Guide

190 B. Reason Code prompt( 中 文 ) 檔 案 名 稱 (WAV) 說 明 rccrbt 彩 鈴 音 樂 rcbusy 對 不 起, 此 號 碼 忙 線 中 rcnoanswer 對 不 起, 此 號 碼 無 人 接 聽 rccallednotfound 對 不 起, 無 此 號 碼 rccalledunavail 對 不 起, 此 號 碼 無 法 接 通 rcdonotdisturb 請 勿 干 擾 rcaniscreening 對 不 起, 此 號 碼 忙 線 中 rcdnisscreening 對 不 起, 此 號 碼 忙 線 中 rctimeout 逾 時 rccallednumblocked 被 叫 號 碼 閉 鎖 rcaccountdisabled 帳 號 已 取 消 rcnumberchange 本 號 碼 已 改 號 rcannbefforward 轉 接 中 請 稍 候 rccallpark 通 話 駐 留 等 候 音 樂 rcothererror 其 他 錯 誤, 請 洽 管 理 員 rcconfwait 歡 迎 使 用 多 方 會 議 服 務 你 是 第 一 位 與 會 者 請 稍 候 rcnull 其 他 錯 誤, 請 洽 管 理 員 rccreateorjoin 會 議 室 尚 未 建 立, 如 果 您 是 授 權 過 的 建 立 者, 請 按 0 建 立, 如 果 您 是 一 般 與 會 者, 請 按 1 加 入 rcgetcreatepin 請 輸 入 會 議 室 建 立 密 碼, 結 束 請 按 # 字 鍵 rcgetjoinpin 請 輸 入 會 議 室 加 入 密 碼, 結 束 請 按 # 字 鍵 rcpinerror 密 碼 錯 誤 rcinputerror 輸 入 錯 誤 rcovermaxerror 超 過 重 試 次 數, 請 稍 候 再 撥, 再 見 rcconfnotexist 您 撥 打 的 會 議 室 不 存 在, 請 洽 系 統 管 理 者 rcvconfwait 歡 迎 使 用 多 方 會 議 服 務, 請 稍 候, 會 議 室 即 將 開 始 rcyousetupa 您 已 經 成 功 設 定 鬧 鈴 於 rcyousetupca 您 已 經 成 功 設 定 倒 數 鬧 鈴 於 rccountdownalertok 分 鐘 後 啟 動 rcalertok 啟 動 rcalertsetupfail 鬧 鈴 設 定 失 敗, 請 稍 候 再 撥, 再 見 rccancela 倒 數 鬧 鈴 已 取 消 rccancelca 鬧 鈴 已 取 消 rccallouta 現 在 是 倒 數 鬧 鈴 服 務 rccalloutca 現 在 是 鬧 鈴 服 務 vrcbusy 對 不 起, 此 號 碼 忙 線 中 vrccalledunavail 對 不 起, 此 號 碼 無 法 接 通 vrcdonotdisturb 請 勿 干 擾 SIPPBX 6200S/GS Release User Guide

191 vrcnoanswer vrcnull vrcothererror rcdisablenoanswerforward rcenablenoanswerforward rcdisableunconditionalforward rcensableunconditionalforward rcdisablebusyforward rcensablebusyforward rcdisableunavailableforward rcenableunavailableforward rcdisablefindme rcenablefindme rcdisabledontdisturb rcenabledontdisturb rcdisablecrbt rcenablecrbt rcdisableannounce rcenableannounce rcdisablevms rcenablevms rcdisablenotify rcenablenotify rcdisableprivilegeaccess rcenableprivilegeaccess rcdisablecallwaiting rcenablecallwaiting rcdisablecallerid rcenablecallerid rchideani rcshowani rcresultok rcresultfail rcsetting rcfrom rcto rcnumberis 對 不 起, 此 號 碼 無 人 接 聽 其 他 錯 誤, 請 洽 管 理 員 其 他 錯 誤, 請 洽 管 理 員 取 消 未 應 答 轉 接 啟 用 未 應 答 轉 接 取 消 無 條 件 轉 接 啟 用 無 條 件 轉 接 取 消 忙 線 轉 接 啟 用 忙 線 轉 接 取 消 無 條 件 轉 接 啟 用 無 條 件 轉 接 取 消 隨 身 碼 啟 用 隨 身 碼 取 消 勿 干 擾 啟 用 勿 干 擾 取 消 音 樂 彩 鈴 啟 用 音 樂 彩 鈴 取 消 語 音 截 答 啟 用 語 音 截 答 取 消 語 音 信 箱 啟 用 語 音 信 箱 取 消 未 接 來 電 郵 件 通 知 啟 用 未 接 來 電 郵 件 通 知 取 消 特 權 存 取 啟 用 特 權 存 取 取 消 話 中 插 撥 啟 用 話 中 插 撥 取 消 發 話 號 碼 顯 示 啟 用 發 話 號 碼 顯 示 單 次 隱 藏 發 話 號 碼 單 次 顯 示 發 話 號 碼 成 功 失 敗 設 定 從 到 號 碼 是 SIPPBX 6200S/GS Release User Guide

192 C. Reason Code prompt(japanese) ファイル 名 (WAV) 説 明 rccrbt rcbusy ダイヤルしたの 内 線 番 号 は 通 話 中 です rcnoanswer ダイヤルしたの 内 線 番 号 は 応 答 しないです rccallednotfound ダイヤルしたの 内 線 番 号 は 存 在 してありませ ん rccalledunavail ダイヤルしたの 内 線 番 号 は 利 用 不 可 です rcdonotdisturb ダイヤルしたの 内 線 番 号 は 着 信 拒 否 を 設 定 し てます rcaniscreening ダイヤルしたの 内 線 番 号 は 通 話 中 です rcdnisscreening ダイヤルしたの 内 線 番 号 は 通 話 中 です rctimeout タイムアウト 管 理 者 に 連 絡 してください rcannbefforward 転 送 中 です rccallpark rcothererror システムエラー 管 理 者 に 連 絡 してください rcconfwait 電 話 会 議 サービスです あなたは 最 初 の 利 用 者 ですから 少 々お 待 ちください rcnull システムエラー 管 理 者 に 連 絡 してください rccreateorjoin The conference room is not started yet. If you are an authorized creator, please press 0 to start it. If you are a regular participant, please dial 1. rcgetcreatepin Please enter your creator PIN code, then press pound rcgetjoinpin Please enter your join PIN code, then press pound rcpinerror The PIN code is not correct. rcinputerror Input error. rcovermaxerror Over maximum retry count. Thanks for your calling. Bye rcconfnotexist The conference is not existed. Please contact the system administrator. rcvconfwait Welcome to the conference service, please wait for conference room start. rcyousetupa The alarm have been set on rcyousetupca The alarm have been set after rccountdownalertok Minutes rcalertok rcalertsetupfail The alarm information is not correct. Please try latter. Bye. rccancela The alarm have been canceled rccancelca The alarm have been canceled rccallouta This is the call for your alarm, thanks rccalloutca This is the call for your alarm, thanks SIPPBX 6200S/GS Release User Guide

193 vrcbusy vrccalledunavail vrcdonotdisturb vrcnoanswer vrcnull vrcothererror rcdisablenoanswerforward rcenablenoanswerforward rcdisableunconditionalforward rcensableunconditionalforward rcdisablebusyforward rcensablebusyforward rcdisableunavailableforward rcenableunavailableforward rcdisablefindme rcenablefindme rcdisabledontdisturb rcenabledontdisturb rcdisablecrbt rcenablecrbt rcdisableannounce rcenableannounce rcdisablevms rcenablevms rcdisablenotify rcenablenotify rcdisableprivilegeaccess rcenableprivilegeaccess rcdisablecallwaiting rcenablecallwaiting rcdisablecallerid rcenablecallerid rchideani rcshowani rcresultok rcresultfail rcsetting rcfrom rcto rcnumberis ダイヤルしたの 内 線 番 号 は 通 話 中 です ダイヤルしたの 内 線 番 号 は 利 用 不 可 です ダイヤルしたの 内 線 番 号 は 着 信 拒 否 を 設 定 し てます ダイヤルしたの 内 線 番 号 は 応 答 しないです システムエラー 管 理 者 に 連 絡 してください システムエラー 管 理 者 に 連 絡 してください Disable No Answer Forward Enable No Answer Forward Disable Unconditional Forward Enable Unconditional Forward Disable Busy Forward Enable Busy Forward Disable Unavailable Forward Enable Unavailable Forward Disable Find Me Enable Find Me Disable Don t Disturb Enable Don t Disturb Disable Color Ring Back Tone Enable Color Ring Back Tone Disable Announce Enable Announce Disable Voice Mail Enable Voice Mail Disable Missed Call Notify Enable Missed Call Notify Disable Privilege Access Enable Privilege Access Disable Call Waiting Enable Call Waiting Disable Caller ID Enable Caller ID Hide Calling Number Show Calling Number Success Failure Setting From To The Number is SIPPBX 6200S/GS Release User Guide

194 D. Auto Attendant & VMS Flow prompt(english) File Name (WAV) aanonworking aaholiday aalunchbreak aatransfertitle aatransfertitleec aatransfertitleej InputError aapleasewait aarepeatdestination aauserbusy aanoanswer aanotavailable aausernotexist aaothers aaoperatorunservice aatransfererrorbye aacollectnum aagetpass aagetuser aaautherror aaheadquartertitle aabranchofficetitle VMSorTransfer OverRetryBye V_R_Start V_R_Confirm V_R_ConfirmError V_R_OverRetry V_R_UserNotExist unknowerror aatccrbt Description Now is off duty Today is holiday Now is launch time Please dial extension number or 9 for operator Please dial extension number or 9 for operator, 中 文 服 務 請 按 0 Please dial extension number or 9 for operator, 日 本 語 サービスは0を 押 してください Input Error Please Wait The number you dialed is The extension you dialed is busy. The extension you dialed is no answer The extension you dialed is not unavailable. The extension you dialed does not exist. Transfer failed Operator is busy Transfer error, please try later. Thanks for your calling Bye Please enter destination number,then press pound Please enter your user id, then press pound Please enter your password, then press pound Authentication Error, please try later. Thanks for your calling Bye Thank you for calling Welltech. Thank you for calling Welltech Taipei. Press star to leave message or dial extension number directly. Operator service, please dial 9. Over maximum retry times, please try later. Thanks for your calling Bye Please start recording after beep, press pound to stop or confirm by hand up. Replay press 0, re-record press 1, Or confirm by hand up Input error Over maximum retry times,, please try later. Thanks for your calling Bye Mail box does not exist System error, Please contact your administrator. Dialing, please wait. SIPPBX 6200S/GS Release User Guide

195 E. Auto Attendant & VMS Flow prompt( 中 文 ) 檔 案 名 稱 (WAV) 說 明 aanonworking 現 在 是 下 班 時 間 aaholiday 今 天 是 休 假 日 aalunchbreak 現 在 是 午 休 時 間 aatransfertitle 請 直 撥 分 機 號 碼 或 按 九 由 總 機 為 您 服 務 aatransfertitlece 請 直 撥 分 機 號 碼 或 按 九 由 總 機 為 您 服 務,English Service please dial 0 aatransfertitlecj 請 直 撥 分 機 號 碼 或 按 九 由 總 機 為 您 服 務, 日 本 語 サービスは0を 押 してください InputError 輸 入 錯 誤 請 重 新 輸 入 aapleasewait 為 您 轉 接 中 請 稍 候 aarepeatdestination 您 輸 入 的 號 碼 是 aauserbusy 對 不 起, 此 號 碼 忙 線 中 aanoanswer 對 不 起, 此 號 碼 無 人 接 聽 aanotavailable 對 不 起, 此 號 碼 無 法 接 通 aausernotexist 對 不 起, 無 此 號 碼 aaothers 對 不 起, 轉 接 失 敗 aaoperatorunservice 總 機 忙 線 中 aatransfererrorbye 對 不 起, 轉 接 失 敗 請 稍 候 再 撥, 再 見 aacollectnum 請 輸 入 電 話 號 碼, 結 束 請 按 # 字 鍵 aagetuser 請 輸 入 使 用 者 名 稱, 結 束 請 按 # 字 鍵 aagetpass 請 輸 入 使 用 者 密 碼, 結 束 請 按 # 字 鍵 aaautherror 認 證 錯 誤, 請 稍 候 再 撥, 再 見 aaheadquartertitle 偉 僑 股 份 有 限 公 司 您 好 aabranchofficetitle 台 北 偉 僑 股 份 有 限 公 司 您 好 VMSorTransfer 留 言 請 按 * 字 鍵, 如 不 留 言 請 改 撥 其 他 分 機 號 碼 或 按 九 由 總 機 為 您 服 務 OverRetryBye 對 不 起, 超 過 重 試 次 數 請 稍 候 再 撥, 再 見 V_R_Start 請 在 嗶 聲 後 開 始 錄 音, 結 束 請 按 # 字 鍵, 確 認 請 直 接 掛 斷 V_R_Confirm 重 聽 請 按 0, 重 錄 請 按 1, 確 認 請 直 接 掛 斷 V_R_ConfirmError 輸 入 錯 誤 請 重 新 輸 入 V_R_OverRetry 對 不 起, 超 過 重 試 次 數 V_R_UserNotExist 語 音 信 箱 不 存 在 unknowerror 其 他 錯 誤, 請 洽 管 理 員, 再 見 aatccrbt 撥 號 中 請 稍 候 SIPPBX 6200S/GS Release User Guide

196 F. Auto Attendant & VMS Flow prompt(japanese) ファイル 名 (WAV) 説 明 aacompanytitle ウェルテックでこざいます aanonworking 今 は 退 勤 時 間 です aaholiday 今 日 は 休 みの 日 です aalunchbreak 今 は 昼 食 時 間 です aatransfertitle 内 線 番 号 を 押 してください 或 いは9 番 をおしてオ ペレーダへください aatransfertitleje 内 線 番 号 を 押 してください 或 いは9 番 をおしてオ ペレーダへください English Service please dial 0 aatransfertitlejc 内 線 番 号 を 押 してください 或 いは9 番 をおしてオ ペレーダへください 中 文 服 務 請 按 0 InputError 入 力 エラー もう 一 度 入 力 してださい aapleasewait 少 々お 待 ちください aarepeatdestination ダイヤルしたの 番 号 は aauserbusy ダイヤルしたの 内 線 番 号 は 通 話 中 です aanoanswer ダイヤルしたの 内 線 番 号 は 応 答 しないです aanotavailable ダイヤルしたの 内 線 番 号 は 利 用 不 可 です aausernotexist ダイヤルしたの 内 線 番 号 は 存 在 してありません aaothers 転 送 失 敗 です aaoperatorunservice オペレーダは 通 話 中 です aatransfererrorbye 転 送 エラー も 一 度 電 話 して 下 さい ご 来 電 どうも ありがどうがざいました aacollectnum 電 話 番 号 を 入 力 して 終 わったらシャープを 押 して ください aagetuser ユーザ 名 を 入 力 して 終 わったらシャープを 押 して ください aagetpass パスワードを 入 力 して 終 わったらシャープを 押 し てください aaautherror すみませんが 入 力 は 無 効 です aaheadquartertitle ウェルテックでございます aabranchofficetitle タイペーウェルテックでございます VMSorTransfer *を 押 してメッセージを 残 してください 或 は 内 線 番 号 を 押 してください オペレーダへは9 番 を 押 し てください OverRetryBye すみませんが 操 作 回 数 が 超 えました も 一 度 電 話 して 下 さい ご 来 電 どうもありがどうがざいました V_R_Start ビープ 音 の 後 に 録 音 を 開 始 してください 録 音 完 成 はシャープを 押 して 或 いは 電 話 を 切 ってください V_R_Confirm 再 生 は0 再 録 音 は1を 押 して 録 音 完 成 は 電 話 を 切 ってください V_R_ConfirmError 入 力 エラーです SIPPBX 6200S/GS Release User Guide

197 V_R_OverRetry V_R_UserNotExist unknowerror aatccrbt すみませんが 操 作 回 数 が 超 えました も 一 度 電 話 して 下 さい ご 来 電 どうもありがどうがざいました メールボックスは 存 在 してありません システムエラー 管 理 者 に 連 絡 してください 着 信 中 少 々お 待 ちください SIPPBX 6200S/GS Release User Guide

198 G. VMS Retrieve prompt(english) File Name (WAV) Description vmsusername Please enter your mailbox number, then press pound vmspassword Please enter your password then press pound vmsauthinputerror Sorry, the input you entered is not valid VmsAuthErrorBye Authentication Error, please try later. Thanks for your calling Bye VmsListenOrRecord Please press 1 to listen message, press 2 to record personal greeting. OverRetryBye Over maximum retry time, please try later. Thanks for your calling Bye SystemErrorBye System error. Please contact your administrator. VLMainMenu Repeat message press 0, Next message press 1, Previous message press 2, Delete message press 9 VLUserNotExist Mail box does not exist VLErrorRetry Input error, please try again VLYouHave You have VLEmptyMsg You don't have any message VLOldMsg Old message VLNewMsg New message VLMsgAt Message at VLNoNext No next message VLFrom From VLNoPrevious No previous message pgstart Start recording after beep, stop by press pound pgautoreplay Your personal greeting is pgconfirm Confirm press 1, re-record press 2 pgconfirmerror Input error, please try again SIPPBX 6200S/GS Release User Guide

199 H. VMS Retrieve prompt ( 中 文 ) 檔 案 名 稱 (WAV) 說 明 vmsusername 請 輸 入 語 音 郵 箱 號 碼 vmspassword 請 輸 入 語 音 郵 箱 密 碼 vmsauthinputerror 輸 入 錯 誤 請 重 新 輸 入 VmsAuthErrorBye 語 音 郵 箱 認 證 錯 誤, 請 稍 候 再 撥, 再 見 VmsListenOrRecord 聽 取 語 音 郵 箱, 請 按 1, 錄 製 個 人 宣 告 語 請 按 2 OverRetryBye 對 不 起, 超 過 重 試 次 數 請 稍 候 再 撥, 再 見 SystemErrorBye 系 統 錯 誤, 請 洽 管 理 員, 再 見 VLMainMenu 重 聽 請 按 0, 下 一 通 請 按 1, 上 一 通 請 按 2, 刪 除 留 言 請 按 9, VLUserNotExist 語 音 信 箱 不 存 在 VLErrorRetry 輸 入 錯 誤 請 重 新 輸 入 VLYouHave 你 有 VLEmptyMsg 你 沒 有 任 何 留 言 VLOldMsg 通 舊 留 言 VLNewMsg 通 新 留 言 VLMsgAt 時 間 為 VLNumber 留 言 VLNoNext 沒 有 下 一 通 留 言 VLFrom 從 VLNoPrevious 沒 有 上 一 通 留 言 pgstart 請 在 嗶 聲 後 開 始 錄 音, 結 束 請 按 # 字 鍵 pgautoreplay 錄 音 內 容 為 pgconfirm 確 認 請 按 一, 重 錄 請 按 二 pgconfirmerror 輸 入 錯 誤 請 重 新 輸 入 SIPPBX 6200S/GS Release User Guide

200 I. VMS Retrieve prompt (Japanese) ファイル 名 (WAV) vmsusername vmspassword vmsauthinputerror VmsAuthErrorBye VmsListenOrRecord OverRetryBye SystemErrorBye VLMainMenu VLUserNotExist VLErrorRetry VLYouHave VLEmptyMsg VLOldMsg VLNewMsg VLMsgAt VLNoNext VLFrom VLNoPrevious pgstart pgautoreplay pgconfirm pgconfirmerror 説 明 メールボックスの 番 号 を 入 力 して そしてシャー プを 押 してください パスワードを 入 力 して そしてシャープを 押 して ください すみませんが 入 力 は 無 効 です 認 証 エラーです も 一 度 電 話 して 下 さい ご 来 電 どうもありがどうがざいました メッセージの 残 しは1 別 の 内 線 番 号 へは2を 押 してください すみませんが 操 作 回 数 が 超 えました も 一 度 電 話 して 下 さい ご 来 電 どうもありがどうがざいま した システムエラー 管 理 者 に 連 絡 してください 再 生 は0 次 のメッセージは1 前 のメッセージ は2 メッセージの 削 除 は9を 押 してください メールボックスは 存 在 してありません 入 力 エラー もう 一 度 入 力 してください メッセージがあります メッセージがありません 古 いメッセージ 新 しいメッセージ 次 のメッセージがありません から 前 のメッセージがありません ビープ 音 の 後 に 録 音 を 開 始 して 録 音 完 成 はシャ ープを 押 してください あなたの 個 人 的 な 挨 拶 は 録 音 完 成 は1 再 録 音 は2を 押 してください 入 力 エラー もう 一 度 入 力 してください SIPPBX 6200S/GS Release User Guide

201 J. Service Setting prompt(english) File Name (WAV) Description sstitle Welcome to supplemental service setting ssselect To setup Call Waiting service press 0, Don't Disturb press 1, Unconditional Forwarding press 2, No Answer Forwarding press 3, Busy Forwarding press 4, Unavailable Forwarding press 5, Find Me press 6, VMS press 7, Replay press star ssonoff Enable press 1, Disable press 2, main menu press pound ssretry Input error, please try again ssoverretrybye You have reached the maximum retry times, please try later. Thanks for calling Bye. ssoutofscope The number is not a valid extension, please try later. Thanks for calling Bye ssstarttime Please input starting hour and minute in a 4 digits format, for example for 11 PM or 23 hours input ssstoptime Please input stop hour and minute in a 4 digits format sscollectnum Please input number and press pound sscollectcountpa Parameter sscollectcountunit ssrepeatstarttime The Start Time you entered is ssrepeatstoptime The Stop Time you entered is ssrepeatcollectnum The number you entered is ssconfirmorcancel To confirm press 1, cancel press pound ssapply Applying setting, Please wait. ssapplysuccess Application Successful. Thanks for calling Bye. ssapplyfailure Application Failed. Please try later. Thanks for calling Bye. SIPPBX 6200S/GS Release User Guide

202 K. Service Setting prompt ( 中 文 ) 檔 案 名 稱 (WAV) 說 明 sstitle 歡 迎 使 用 附 加 服 務 ssselect 設 定 話 中 插 撥 請 按 0 勿 干 擾 請 按 1 無 條 件 轉 接 請 按 2 未 應 答 轉 接 請 按 3 忙 線 轉 接 請 按 4 未 開 機 轉 接 請 按 5 隨 身 碼 請 按 6 語 音 信 箱 請 按 7 重 聽 請 按 * 字 鍵 ssonoff 啟 用 請 按 1 取 消 請 按 2 主 選 單 請 按 # 字 鍵 ssretry 輸 入 錯 誤 請 重 新 輸 入 ssoverretrybye 對 不 起, 超 過 重 試 次 數 請 稍 候 再 撥, 再 見 ssoutofscope 對 不 起, 來 話 號 碼 非 有 效 分 機, 請 查 明 後 再 撥, 再 見 ssstarttime 請 輸 入 四 碼 開 始 時 間, 例 如 23 點 請 輸 入 2300 ssstoptime 請 輸 入 四 碼 結 束 時 間 sscollectnum 請 輸 入 預 設 定 之 號 碼, 結 束 請 按 # 字 鍵 sscollectcountpa 第 sscollectcountunit 組 ssrepeatstarttime 輸 入 的 開 始 時 間 為 ssrepeatstoptime 輸 入 的 結 束 時 間 為 ssrepeatcollectnum 輸 入 的 設 定 號 碼 為 ssconfirmorcancel 確 認 請 按 1, 取 消 請 按 # 字 鍵 ssapply 設 定 中, 請 稍 候 ssapplysuccess 設 定 已 成 功, 再 見 ssapplyfailure 設 定 失 敗, 請 查 明 後 再 撥, 再 見 SIPPBX 6200S/GS Release User Guide

203 Appendix 6 Time zone to Country Mapping List Greenwich Mean Time & Country List Time Zone (GMT-12:00) International Date Line West 21. Dateline Standard Time (GMT-11:00) Midway Island, Samoa 58. Samoa Standard Time (GMT-10:00) Hawaii 35. Hawaiian Standard Time (GMT-09:00) Alaska 02. Alaskan Standard Time (GMT-08:00) Pacific Time (US & Canada); Tijuana 52. Pacific Standard Time (GMT-07:00) Mountain Time (US & Canada) 43. Mountain Standard Time (GMT-07:00) Chihuahua, La Paz, Mazatlan 41. Mexico Standard Time 2 (GMT-07:00) Arizona 68. US Mountain Standard Time (GMT-06:00) Saskatchewan 10. Canada Central Standard Time (GMT-06:00) Guadalajara, Mexico City, Monterrey 40. Mexico Standard Time (GMT-06:00) Central Time (US & Canada) 19. Central Standard Time (GMT-06:00) Central America 14. Central America Standard Time (GMT-05:00) Indiana (East) 67. US Eastern Standard Time (GMT-05:00) Eastern Time (US & Canada) 26. Eastern Standard Time (GMT-05:00) Bogota, Lima, Quito 56. SA Pacific Standard Time (GMT-04:00) Santiago 51. Pacific SA Standard Time (GMT-04:00) Caracas, La Paz 57. SA Western Standard Time (GMT-04:00) Atlantic Time (Canada) 06. Atlantic Standard Time (GMT-03:30) Newfoundland 48. Newfoundland Standard Time (GMT-03:00) Greenland 32. Greenland Standard Time (GMT-03:00) Buenos Aires, Georgetown 55. SA Eastern Standard Time (GMT-03:00) Brasilia 25. E. South America Standard Time (GMT-02:00) Mid-Atlantic 42. Mid-Atlantic Standard Time (GMT-01:00) Cape Verde Is. 11. Cape Verde Standard Time (GMT-01:00) Azores 09. Azores Standard Time (GMT) Greenwich Mean Time: Dublin, Edinburgh, Lisbon, London 31. GMT Standard Time (GMT) Casablanca, Monrovia 33. Greenwich Standard Time (GMT+01:00) West Central Africa 71. W. Central Africa Standard Time (GMT+01:00) Sarajevo, Skopje, Warsaw, Zagreb 17. Central European Standard Time (GMT+01:00) Brussels, Copenhagen, Madrid, Paris 53. Romance Standard Time (GMT+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague 16. Central Europe Standard Time (GMT+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna 72. W. Europe Standard Time (GMT+02:00) Jerusalem 38. Israel Standard Time (GMT+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius 30. FLE Standard Time (GMT+02:00) Harare, Pretoria 61. South Africa Standard Time (GMT+02:00) Cairo 27. Egypt Standard Time SIPPBX 6200S/GS Release User Guide

204 (GMT+02:00) Bucharest (GMT+02:00) Athens, Istanbul, Minsk (GMT+03:00) Nairobi (GMT+03:00) Moscow, St. Petersburg, Volgograd (GMT+03:00) Kuwait, Riyadh (GMT+03:00) Baghdad (GMT+03:30) Tehran (GMT+04:00) Baku, Tbilisi, Yerevan (GMT+04:00) Abu Dhabi, Muscat (GMT+04:30) Kabul (GMT+05:00) Islamabad, Karachi, Tashkent (GMT+05:00) Ekaterinburg (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi (GMT+05:45) Kathmandu (GMT+06:00) Sri Jayawardenepura (GMT+06:00) Astana, Dhaka (GMT+06:00) Almaty, Novosibirsk (GMT+06:30) Rangoon (GMT+07:00) Krasnoyarsk (GMT+07:00) Bangkok, Hanoi, Jakarta (GMT+08:00) Taipei (GMT+08:00) Perth (GMT+08:00) Kuala Lumpur, Singapore (GMT+08:00) Irkutsk, Ulaan Bataar (GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi (GMT+09:00) Yakutsk (GMT+09:00) Seoul (GMT+09:00) Osaka, Sapporo, Tokyo (GMT+09:30) Darwin (GMT+09:30) Adelaide (GMT+10:00) Vladivostok (GMT+10:00) Hobart (GMT+10:00) Guam, Port Moresby (GMT+10:00) Canberra, Melbourne, Sydney (GMT+10:00) Brisbane (GMT+11:00) Magadan, Solomon Is., New Caledonia (GMT+12:00) Fiji, KamChapterka, Marshall Is. (GMT+12:00) Auckland, Wellington (GMT+13:00) Nuku'alofa 24. E. Europe Standard Time 34. GTB Standard Time 22. E. Africa Standard Time 54. Russian Standard Time 03. Arab Standard Time 05. Arabic Standard Time 37. Iran Standard Time 12. Caucasus Standard Time 04. Arabian Standard Time 01. Afghanistan Standard Time 73. West Asia Standard Time 28. Ekaterinburg Standard Time 36. India Standard Time 46. Nepal Standard Time 62. Sri Lanka Standard Time 15. Central Asia Standard Time 45. N. Central Asia Standard Time 44. Myanmar Standard Time 50. North Asia Standard Time 59. SE Asia Standard Time 63. Taipei Standard Time 70. W. Australia Standard Time 60. Singapore Standard Time 49. North Asia East Standard Time 20. China Standard Time 75. Yakutsk Standard Time 39. Korea Standard Time 65. Tokyo Standard Time 07. AUS Central Standard Time 13. Cen. Australia Standard Time 69. Vladivostok Standard Time 64. Tasmania Standard Time 74. West Pacific Standard Time 08. AUS Eastern Standard Time 23. E. Australia Standard Tim 18. Central Pacific Standard Time 29. Fiji Standard Time 47. New Zealand Standard Time 66. Tonga Standard Time SIPPBX 6200S/GS Release User Guide

205 Appendix 7 Step by Step Setting for Wakeup Call Step 1: Define the minimum and maximum channels can be used for wakeup call service. Start Path: Enhance Service > Config > System Figure Parameter Description: Min Wakeup Call Channel Count: Minimum wakeup call channel will be used (reserved) during the wake up call service. Max Wakeup Call Channel Count: Maximum wakeup call channel will be used for wake up call service. Over this limit, the rest of request will be queued. Step 2: Setup the parameters for Wakeup Call Configuration Start Path: Enhance Service > Config > Wakeup Call Figure Parameter Description: Wakeup Call Prefix: Wakeup call service prefix code Max Tolerance Time (mins): Used to indicate the maximum tolerance time SIPPBX 6200S/GS Release User Guide

206 for SIPPBX 6200 to call the extension to wakeup the user, when the time exceeds the defined time here, the SIPPBX 6200 will not call the extension. Max Retry Count: The max retry times when the extension which will be waked is busy Retry Interval (secs): The interval for SIPPBX 6200 to retry the extension when it is unreachable. Wakeup Call Prompt Language: The default prompt language for the user listened Max Operation Timeout (secs): The maximum operation time in seconds. The SIPPBX 6200 will disconnect the wakeup call automatically if the extension is not hung up and when the Wakeup Greeting Report Count is set to Repeat Forever. No Answer Timeout (secs): The maximum ringing time when no person answers the wakeup call Wakeup Greeting Repeat Count: The wakeup greeting broadcast times when the extension is not hung up. If you set the count is 3, then the SIPPBX 6200 will announce the wakeup greeting 3 times and disconnect the operation automatically. - Repeat Forever: The SIPPBX 6200 will announce the wakeup greeting until the called party hang up the call or reach the max operation time. Step 3: Enable the Wakeup Call and Test 3.1 Enable or disable it through Web Browser (IE 6 or above only) Login the SIPPBX 6200 (system administrator or extension user) and click Wake Call to set it up. Select the wakeup call type and parameters for the extension as follows: Figure Parameter Description: One Time Wakeup Call: The wakeup call only work one time. For example: you set a wakeup call to 8:00am in the 10:00am, and then the wakeup call will ring tomorrow 8:00am. Wakeup Time (hh:mm): Set the wakeup time here. The format is hh:mm. SIPPBX 6200S/GS Release User Guide

207 Countdown Wakeup Call: The countdown wakeup call Countdown Minutes: Set the countdown wakeup call minutes here 3.2. Enable or Disable it through the phone set Enable Wakeup Call Dial Wakeup Call Prefix + Wakeup Time(0000~2359) from extension Example: * , Wakeup call at 23:59 Disable Wakeup Call Dial Wakeup Call Prefix from extension Example: * Enable Countdown Call Dial Wakeup Call Prefix + Countdown minutes (001~998) from extension Example: *334016, Countdown call after 16 minutes Disable Countdown Call Dial Wakeup Call Prefix from extension Example: * SIPPBX 6200S/GS Release User Guide

208 Appendix 8 Step by Step Setting for connecting to CAS2000 Billing Software Step 1: Setup the CDR parameters for CAS 2000 as follows: 1. CDR/AAA: CDR mode 2. TCP Port: Auth Mode: Enable Log in request 4. Login Prompt: USER 5. Password Prompt: PASSWORD 6. CDR Format: Full 7. CDR Send Delay (ms): Output Mode: TCP+File or TCP Step 2: Install CAS2000 (Refer to CAS 2000 user guide for detail information) and start it. Click PBX Setup as follows: SIPPBX 6200S/GS Release User Guide

209 For Setup -> PBX Setup, please select the TCP WELLTECH SIPPBX 6200 and apply it. After apply, please restart CAS Step 3: After CAS 2000 restarted, Click Setup -> Option to setup the SIPPBX connection information. SIPPBX 6200S/GS Release User Guide

210 Setup the SIPPBX 6200 parameters for CAS 2000 connection as follows: - PBX Addr1: your 6200 s IP address - PBX Port1: (mapping to 6200 CDR TCP Port) - Login Prompt: USER (mapping to 6200 CDR Login Prompt) - Password Prompt: PASSWORD (mapping to 6200 CDR Password Prompt) - Login: 6200 s login user id - Password: 6200 s login password STEP 4: Click Connect button for connecting to SIPPBX SIPPBX 6200S/GS Release User Guide

211 Appendix 9 Service Type List Service Name Service ID Addition information needed Disable No Answer Forward 8 n/a Disable Unconditional Forward 6 n/a Disable Busy Forward 10 n/a Disable Unavailable Forward 12 n/a Disable Find Me 14 n/a Disable Don't Disturb 16 n/a Disable CRBT 18 n/a Disable Announce 20 n/a Disable VMS 22 n/a Disable Notify 24 n/a Disable Privilege Access 33 n/a Disable Call Waiting 35 n/a Disable Caller ID 37 n/a Hide ANI 4 n/a Enable No Answer Forward 7 Forward number Enable Unconditional Forward 5 Forward number Enable Busy Forward 9 Forward number Enable Unavailable Forward 11 Forward number Enable Find Me 13 Number (URI) and enable time(start/stop time). Up to 5 Sets. Enable Don t Disturb 15 Enable time(start/stop time) Enable CRBT 17 n/a Enable Announce 19 n/a Enable VMS 21 n/a Enable Notify 23 n/a Enable Privilege Access 31 Password Enable Call Waiting 34 n/a Enable Caller ID 36 n/a Show ANI 25 n/a SIPPBX 6200S/GS Release User Guide

212 Appendix 10 Step by Step to Create a New Language of Prompt 1. Login to SIPPBX 6200 web and click Language item as follows: 2. Create a new language by click new, you will see as follows: SIPPBX 6200S/GS Release User Guide

213 Language ID: Select a language ID unused. (For Example = 3) Language: Language description. (English only) TTS: Use your own TTS file or not. If it is disabled, the English TTS will be used. Otherwise, you need to upload your own TTS files as Appendix Translate voice prompts and TTS from English to your language. -Voice prompts list, Please Refer Appendix 5 Build-in Voice Prompt Index. -TTS list, Please Refer Appendix 11 TTS File Index. If you don t need native TTS for your new language, you can skip it. 4. Record new voice prompts for the new language. 1. Download the English voice prompt files from 6200 by ftp 2. Re-record all files in WAV file format based on G.711 Mulaw 8K mono 3. Use ftp to put all of voice prompt files to new language path. Notes: English voice prompt location d:\voice\work\0\ New language voice prompt location d:\voice\work\x\, X= the language ID (e.g. d:\voice\work\3\) 5. Record new TTS for the new language. (can be skip if you don t need to use it) 1. Download the TTS00.zip from 6200 by ftp and unzip it. 2. After unzip you got English TTS RAW file in path \TTS00\, modify the path to \TTS03\ 2. Re-record all files extracted in G.711 Mulaw 8K raw file format. 3. ZIP all of raw files include path into TTS03.zip (e.g. Language ID: 3). 4. Use ftp to put the TTS03.zip to Note: TTSXX.zip location path \ap\binfile\ 6 Soft reset 6200 Test and enjoy your new language service. SIPPBX 6200S/GS Release User Guide

214 Appendix 11 TTS File Index TTS File List in English File Name (WAV) DAY01 DAY02 DAY03 DAY04 DAY05 DAY06 DAY07 DAY08 DAY09 DAY10 DAY11 DAY12 DAY13 DAY14 DAY15 DAY16 DAY17 DAY18 DAY19 DAY20 DAY21 DAY22 DAY23 DAY24 DAY25 DAY26 DAY27 DAY28 DAY29 DAY30 DAY31 HOUR00 HOUR01 HOUR02 HOUR03 HOUR04 HOUR05 HOUR06 HOUR07 HOUR08 HOUR09 Description First Second Third Fourth Fifth Sixth Seventh Eighth Ninth Tenth Eleventh Twelfth Thirteenth Fourteenth Fifteenth Sixteenth Seventeenth Eighteenth Nineteenth Twenty Twenty first Twenty second Twenty third Twenty fourth Twenty fifth Twenty sixth Twenty seventh Twenty eighth Twenty ninth Thirty Thirty first Zero One Two Three Four Five Six Seven Eight Nine SIPPBX 6200S/GS Release User Guide

215 HOUR10 HOUR11 HOUR12 HOUR13 HOUR14 HOUR15 HOUR16 HOUR17 HOUR18 HOUR19 HOUR20 HOUR21 HOUR22 HOUR23 MIN00 MIN01 MIN02 MIN03 MIN04 MIN05 MIN06 MIN07 MIN08 MIN09 MIN10 MIN11 MIN12 MIN13 MIN14 MIN15 MIN16 MIN17 MIN18 MIN19 MIN20 MIN21 MIN22 MIN23 MIN24 MIN25 MIN26 MIN27 MIN28 MIN29 MIN30 MIN31 MIN32 Ten Eleven Twelve Thirteen Fourteen Fifteen Sixteen Seventeen Eighteen Nineteen Twenty Twenty one Twenty two Twenty three Zero One Two Three Four Five Six Seven Eight Nine Ten Eleven Twelve Thirteen Fourteen Fifteen Sixteen Seventeen Eighteen Nineteen Twenty Twenty one Twenty two Twenty three Twenty four Twenty five Twenty six Twenty seven Twenty eight Twenty nine Thirty Thirty One Thirty Two SIPPBX 6200S/GS Release User Guide

216 MIN33 Thirty Three MIN34 Thirty Four MIN35 Thirty Five MIN36 Thirty Six MIN37 Thirty Seven MIN38 Thirty Eight MIN39 Thirty Nine MIN40 Forty MIN41 Forty One MIN42 Forty Two MIN43 Forty Three MIN44 Forty Four MIN45 Forty Five MIN46 Forty Six MIN47 Forty Seven MIN48 Forty Eight MIN49 Forty Nine MIN50 Fifty MIN51 Fifty One MIN52 Fifty Two MIN53 Fifty Three MIN54 Fifty Four MIN55 Fifty Five MIN56 Fifty Six MIN57 Fifty Seven MIN58 Fifty Eight MIN59 Fifty Nine MONTH01 January MONTH02 February MONTH03 March MONTH04 April MONTH05 May MONTH06 June MONTH07 July MONTH08 August MONTH09 September MONTH10 October MONTH11 November MONTH12 December s0## Dot S0# Pound S00 Zero S01 One S02 Two S03 Three S04 Four S05 Five SIPPBX 6200S/GS Release User Guide

217 S06 S07 S08 S09 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25 S26 S27 S28 S29 S30 S31 S32 S33 S34 S35 S36 S37 S38 S39 S40 S41 S42 S43 S44 S45 S46 S47 S48 S49 S50 S51 S52 Six Seven Eight Nine Ten Eleven Twelve Thirteen Fourteen Fifteen Sixteen Seventeen Eighteen Nineteen Twenty Twenty one Twenty two Twenty three Twenty four Twenty five Twenty six Twenty seven Twenty eight Twenty nine Thirty Thirty One Thirty Two Thirty Three Thirty Four Thirty Five Thirty Six Thirty Seven Thirty Eight Thirty Nine Forty Forty One Forty Two Forty Three Forty Four Forty Five Forty Six Forty Seven Forty Eight Forty Nine Fifty Fifty One Fifty Two SIPPBX 6200S/GS Release User Guide

218 S53 S54 S55 S56 S57 S58 S59 S60 S61 S62 S63 S64 S65 S66 S67 S68 S69 S70 S71 S72 S73 S74 S75 S76 S77 S78 S79 S80 S81 S82o S83 S84 S85 S86 S87 S88 S89 S90 S91 S92 S93 S94 S95 S96 S97 S98 S99 Fifty Three Fifty Four Fifty Five Fifty Six Fifty Seven Fifty Eight Fifty Nine Sixty Sixty One Sixty Two Sixty Three Sixty Four Sixty Five Sixty Six Sixty Seven Sixty Eight Sixty Nine Seventy Seventy One Seventy Two Seventy Three Seventy Four Seventy Five Seventy Six Seventy Seven Seventy Eight Seventy Nine Eighty Eighty one Eighty Two Eighty Three Eighty Four Eighty Five Eighty Six Eighty Seven Eighty Eight Eighty Nine Ninety Ninety One Ninety Two Ninety Three Ninety Four Ninety Five Ninety Six Ninety Seven Ninety Eight Ninety Nine SIPPBX 6200S/GS Release User Guide

219 SPACE SIPPBX 6200S/GS Release User Guide

220 Appendix 12 Step by Step to Manage LP600N s Firmware and Settings (Auto Configuration) 1. Login to SIPPBX 6200 web and click Enhance Service Config Device Auto Config item as follows: 2. Manage the Device Configuration file by click Device Cfg, you will see as follows: File Name: Device Configuration file name. File Size: Device Configuration file size. SIPPBX 6200S/GS Release User Guide

221 Last Modified Date: Last Modify Date of the Device Configuration file. 3. Upload the LP600N.cfg by click Upload, you will see as follows then selected the LP600N.cfg by click browse. Apply by click Upload 4. Manage the Device Firmware file by click Firmware File, you will see as follows:. 5. Upload the LP600N firmware file by click Upload, you will see as follows then selected the firmware file by click browse. Apply by click Upload -Please make sure the firmware file equals the device configuration firmware records (frmurl=/devcfg/xxxxxx). Refer Appendix 14 LP600N Example Configuration File. SIPPBX 6200S/GS Release User Guide

222 Appendix 13 Step by Step to Make LP600N Running (Auto Configuration) 1. Prepare the LP600N configuration file and firmware first(reference Appendix 12) 2. Setting up the DHCP Server: Login to SIPPBX 6200 web and click Control DHCP item as follows: -Please make sure the DHCP Service is Enable. Manage the DHCP IP range by click Range, you will see as follows: Then click new and entered the correct setting that base on your network architecture as below: SIPPBX 6200S/GS Release User Guide

223 3. Prepare the MACTEL.xls base on Appendix 2 EXPORTED FILE FORMAT. 4. Import the MACTEL.xls for Device Auto Configuration Click the Enhance Service Extension Then click the Import button to import the MAC Address data for Extension Auto Configuration purpose. Show as below Figure Parameter Description: Import Type: Click MAC Address for Extension Auto Configuration (ex:mactel.xls) Import File: The import data file(mactel.xls) 5. Manage the Extension Device Provision parameters by click Enhance Service Office Profile and modify the selected office that you want to modify, you will see as follows: Then have you own Extension Provision settings base on following description. SIPPBX 6200S/GS Release User Guide

224 Phone Book Refresh Time (mins): How long the LP600N will try to refresh the phone book from SIPPBX The minimum value allowed is 30 minutes. Device Config Refresh Time (mins): How long the LP600N will try to get the lp600n.cfg for parameters and firmware upgrade. The minimum value allowed is 30 minutes. Firmware Update Time: When LP600N detect a firmware upgrade is required. This is the time it will do the restart to complete the upgrade. If you set the time to Update A.S.A.P, LP600N will to the restart after it download the new firmware and there is no call is talking. 6. Click Apply to apply all of the changes. 7. Connect the network cable and power on LP600N Enjoy your LP600N without any settings. SIPPBX 6200S/GS Release User Guide

225 Appendix 14 LP600N Example Configuration File [Devconf] #Speed Dial List 1 (speedkey,dailednum;speedkey,dialednum; ) #Example: 1==>104, 2==> #sdl=1,104,2, #Speed Dial List 2 (speedkey,dailednum;speedkey,dialednum; ) #sdl2= #Supervisor user u1=supusr #Administrator u2=admin #User u3=root #Administrator password u1p=supusr #Supervisor password u2p=admin #User Password u3p=root #SIP line ID 1 audio codec priority 1,g.729 l1ac1=0 #SIP line ID 1 audio codec priority 2,g.711 mu-raw l1ac2=18 #SIP line ID 1 call waiting feature (0: disable, 1: enable) l1cwt=1 #SIP line ID 1 broadcasting answer feature enalbe (1) or disable (0) l1brcst=0 #End of Digit (0: none, 1: *, 2: #) eod=2 #Firmware VERSION #frm= #Firmware URL #frmurl= #OR #frmurl=/devcfg/lp600_ap101.bin frmurl=/devcfg/lp600n bin SIPPBX 6200S/GS Release User Guide