Simplify SaaS and On-Premises Integration by Using Oracle Fusion Middleware

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2 Simplify SaaS and On-Premises Integration by Using Oracle Fusion Middleware Srikant Subramaniam Director, Fusion Middleware Product Management Nandita Saigal Director, Application Architecture & Solution Design Ricoh Americas Corporation Copyright 2014, Oracle and/or its affiliates. All rights reserved. 2

3 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. Copyright 2014 Oracle and/or its affiliates. All rights reserved.

5 Challenges with Cloud Integration 1 in 2 Abandoned a cloud app in last 3 years due to integration problems 54% Of businesses have missed project deadlines in last 6 months due to cloud integration problems Have seen a data security breach in their department directly associated with cloud applications 42% Half Of cloud adopters have tried and failed at cloud integration Source: Dynamic Markets Cloud for Business Managers: the Good, the Bad, the Ugly, 2013 Copyright 2014 Oracle and/or its affiliates. All rights reserved. 5

6 New Requirements Lead To Increased Complexity? Platform: Mobile Integration 73 Platform: Cloud Integration Platform: Internet of Things Integration Platform: On-premise Integration Copyright 2014 Oracle and/or its affiliates. All rights reserved.

9 Accidental Cloud Architecture Before: Point-to-point connectivity Bypass On-premise IT SaaS Logistics SaaS CRM IaaS SaaS HR PaaS Sales Marketing Shipping HR R&D Financials Legacy ERP Mainframe Copyright 2014 Oracle and/or its affiliates. All rights reserved. 9

10 Bridging the Gap On-Premise to Cloud Unify integration with Oracle Fusion Middleware Sales Marketing Oracle SOA Suite & Oracle Identity Management Financials Legacy ERP Mainframe Copyright 2014 Oracle and/or its affiliates. All rights reserved. 10

11 Oracle Cloud Adapter Ongoing Rollout Started in February 2014 Reduce Cloud Integration Complexity Graphical API discovery Security Session management Optimization of operations Inbound and outbound SDK to extend Released Coming next On roadmap On roadmap Copyright 2014 Oracle and/or its affiliates. All rights reserved.

12 On-Premises Application Adapters Over 300 applications and data sources supported Comprehensive coverage Deep introspection of application data within Oracle SOA Suite Oracle E-Business Suite Support for enterprise applications including SAP, Siebel, J.D. Edwards Mainframe application support for legacy applications while you modernize with new cloud applications Simplifies integration and reduces errors Copyright 2014 Oracle and/or its affiliates. All rights reserved.

13 IDENTITY AND ACCESS MANAGEMENT SaaS to On-Premise Integration MOBILE SUITE SOA SUITE MOBILE SUITE WEBLOGIC SUITE BPM SUITE MAINFRAME/ CUSTOM/OTHER APPS Pre-built adapters and APIs for cloud, on-premise, 3rd party apps and data Point and click connectivity between different Oracle Cloud services Templates and accelerators to compose and optimize your own process flows Federated single-sign on for onpremise, cloud apps Proven open standards & tools for all integrations Copyright 2014 Oracle and/or its affiliates. All rights reserved. 13

14 Is Cloud Integration Only About the Connection? SaaS Connection Sales Marketing A First Step Additional Considerations Security Exception management End-to-end transaction visibility Data enrichment Service lifecycle management Incorporating into enterprise processes Quality of service Copyright 2014 Oracle and/or its affiliates. All rights reserved.

15 Cloud Integration Introducing Oracle Managed File Transfer 12c PR Company Media Distributors Catalogs Supply Chain Orders Manufacturing Product Specs Legal Firm Contracts HR Employee Records Regain control of your file exchanges Centralized file transfer infrastructure Global visibility into all files exchanges Integrated with enterprise security Highly-available, clusterable Integrated to WebLogic Server and Oracle Enterprise Manager Support for encryption Tight integration with SOA/BPM/B2B for advanced workflows & formats Copyright 2014 Oracle and/or its affiliates. All rights reserved.

17 Service Delivery at AcmeCo Customer Files incident on mobile phone Customer Service Rep Assigns task to Technician Field Service Technician Updates service request on mobile phone LOG INCIDENT REVIEW INCIDENTS PERFORM SERVICE COMPLETE WORK ORDER Copyright 2014 Oracle and/or its affiliates. All rights reserved. 17

18 IDENTITY AND ACCESS MANAGEMENT Behind the Scenes SaaS to On-Premise Integration at AcmeCo Simplify integration for SaaS and On-Premise apps Mobile enable enterprise apps and services Shield front-end channels from backend changes Provide consistent role management, single sign-on and governance ORCHESTRATION SOA SUITE SERVICE VIRTUALIZATION ORACLE SERVICE BUS Copyright 2014 Oracle and/or its affiliates. All rights reserved. 18

20 Who is Ricoh? Ricoh Americas Corporation Americas Headquarters Malvern, USA Ricoh Europe PLC European Headquarters London, UK Ricoh Company, Ltd. Global Corporate Headquarters Tokyo, Japan Ricoh Asia Pacific Pte Ltd Asia Pacific & China HQ Singapore Ricoh Japan Corporation Japan Headquarters Tokyo, Japan Founded in 1936 ISO 9001:2008 Cert no: FS Quality Management System BS OHSAS 18001:2007 Cert no: OHS Occupational Health & Safety Management System ISO 27001:2005 Cert no: IS 'Information & Data Security Management System ISO 14001:2004 Cert no: EMS Environmental Management System 107,000+ employees worldwide 200 countries and territories Worldwide sales of $21.7B year end March 2014 Industry leader in document management Fortune 500 global company

21 Business Drivers Sales A well integrated CRM platform providing complete insight to customers, forecasting, planning, sales territory optimization Facilitate Configuration, Pricing, Services opportunity workflows and quoting integration Centralized Sales tool for Reps - Visibility into Quota and Commissions Enhance collaboration capabilities and productivity Service Service Help Desk consolidation Improve service workforce productivity Enhance customer service & meeting SLAs Enable employees and customers with right data at anytime anywhere 2014 Ricoh Americas Corporation. All Rights Reserved.

23 Service Systems OTM

24 Integration Use Cases Elements of Integration Cast EDI Iron Cast Iron Cloud to Cloud Buy OOB connectors v/s build? Does middleware need to be on premise or point to point? Server Cast to Iron Server Cast File based Iron Cast UI Mashups Iron FTP/ Cast STP Iron Cast APIs Iron Cast Mobile Iron Cloud to On Premise On premise to On premise Security, type/size of data,data mapping Device Standard / Mobile Middleware in cloud or on premise? Standard protocol v/s custom integration pattern File transfer v/s sharing file system Standard adapters v/s build Push v/s pull Modes of Integration Real time Near Real time: Event driven; Frequent jobs Batch Machine to Machine Network security Centralized data collection Transport protocol / technology Filter noise 2014 Ricoh Americas Corporation. All Rights Reserved.

25 Evolution Multiple Legacy Middleware Oracle SOA Oracle SOA Past Create integration governance Standardize interface development Standardize integration approach for Cloud/SAAS Application, partners & vendors. Strive for reusability and agility Point to Point Highly available mode Ability to handle huge payloads effectively Improve error handling and notification Consolidate and standardize the integration platform components Point to Point Cast Iron Now

26 Integration Technology Landscape Customers/ Dealers/ Hosted & SaaS Applications Social Media & Mobile Cloud Services/Hosted Application Partners Firewall Middleware Service Virtualization, Integration and Mediation (Oracle SOA Suite) Contracts Field Service HRMS Financials SCM istore& isupport Install Base Quoting &Order Mgmt On-Premise Applications Vertex 2014 Ricoh Americas Corporation. All Rights Reserved.

27 11g SOA FMW Components SOA Suite ( ) Service Bus ( ) Business rules ( ) BPEL process manager ( ) B2B( ) Business Activity Monitor ( ) Business intelligence ( ) Identity management (10.1.3)

29 Service Gateway Example Enabling Channels

31 Take Away Benefits Quicker time to market Reduction in effort by 50%-70% Re-usable Scalable, secure solution Lessons Learned Exception/error handling & restart Separate domains based on load Purging Need for stress/load testing Challenges Cloud Session limits 10g=> 11g AS1 B2B 10g=> 11g UMS adapter inbound Enterprise Manager performance Build v/s buy Future Roadmap Native Cloud adapters (SFDC, Rightnow, TOA) Managed File transfer Upgrade to 12c Business Activity Monitoring 2014 Ricoh Americas Corporation. All Rights Reserved.

32 Oracle AppAdvantage Framework and Solution Enhance interactions with Multi-Channel Enablement Explore new business models with SaaS to On-Premise Integration Oracle Apps Enterprise Apps Unlock potential and achieve efficiencies with Platform Optimization and Consolidation Copyright 2014 Oracle and/or its affiliates. All rights reserved. 32

33 IDENTITY MANAGEMENT SYSTEMS MANAGEMENT Oracle Fusion Middleware The Cloud Platform for Digital Business Web Mobile Social DIGITAL ENGAGEMENT Internet of Things Complete and Integrated Best-in-Class BUSINESS PROCESS MANAGEMENT CONTENT & COLLABORATION BUSINESS ANALYTICS Open Standards APPLICATION & DATA INTEGRATION On-Premise and Cloud APPLICATION INFRASTRUCTURE & TOOLS Foundation for AppAdvantage On-Premise Cloud Copyright 2014 Oracle and/or its affiliates. All rights reserved.

34 AppAdvantage/Integration Key Sessions Session When Where CON7736: Service Integration Product Strategy: Oracle SOA Suite 12c, the Cloud, and API Management CON7528: Mobilize Oracle E-Business Suite with Oracle Mobile Platform CON8011: Customer Panel - Oracle SOA Suite Cloud Integration: Simple, Fast and Secure 11:45am Moscone South :00pm Moscone West :15pm Moscone South GEN8238: Enable Applications for Cloud, Mobile and Beyond 3:45pm Moscone West CON8363: Bridging Mobile and Desktop: Enabling Multichannel Access to Oracle Applications 10:45am Moscone West CON7857: Exploring Oracle Service Bus 12c 2:00pm Moscone South Copyright 2014, Oracle and/or its affiliates. All rights reserved.

35 2014 ORACLE FUSION MIDDLEWARE: CELEBRATE THIS YEAR'S MOST INNOVATIVE CUSTOMER SOLUTIONS 2014 Oracle Excellence Award Ceremony for Fusion Middleware Innovation Tuesday, September 30, :00-5:45pm YBCA Theater (next to Moscone North) Session ID: CON7029 Copyright 2014, Oracle and/or its affiliates. All rights reserved.

36 Join the Community Connect with Oracle on Social /FusionMiddleware /OracleFusionMiddle #AppAdvantage #FMW OR connect via the web Oracle AppAdvantage blog blogs.oracle.com/fusionmiddleware Oracle AppAdvantage Home Page oracle.com/appadvantage Copyright 2014, Oracle and/or its affiliates. All rights reserved. 36

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