Driving Insurance Profitable Growth Using CRM On Demand. Oracle Capital Markets Solutions Footprint
|
|
- Dustin Benson
- 8 years ago
- Views:
Transcription
1 Driving Insurance Profitable Growth Using CRM On Demand Oracle Capital Markets Solutions Footprint
2 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.
3 Agenda Oracle s Insurance CRM On Demand Solution Set Trend Business Issues Oracle s Solution Value Proposition
4 Top Business Issues for Insurers How to grow business profitably is one of the top issues for carriers Top Business Issues Ways for Carriers to: Grow premium revenue: Expand the product line Build new distribution channels Optimized existing distribution channels Be more profitable: Controlling cost Build straight through processing Outsource business & technology services Source: Celent Analysis
5 How Can Oracle Helps Insurers Achieve Profitable Growth Objectives? Suppliers Financial Intermediaries Clearinghouses Exchanges Other Complex Relationship Goods & Services Providers Insurance Companies & Reinsurance Finance Companies Brokers Regulators Fulfillment Providers Oracle Can: Optimized existing distribution channels Deliver straight through processing solution Product Providers Banks Agents Capital Markets Firms Consu mer Reduce IT cost and complexity Business Channels Customers
6 Attracting and Retaining Good Producers is Key Independent Producers Priorities in Selecting Carriers Commission rates is NOT the top priorities. New business and UW support, UW speed, marketing & sales support are top 3 priorities in choosing carriers Key Capabilities: Automate the quote, application and UW process Integrate producer sales tools into a unified agent desktop Source: Celent Survey In 69% of cases, a partner is predisposed to recommend a specific brand. 96% of cases, the customer accepted the recommendation. Dataquest / Reality Research
7 Different Strategy for Different Distribution Channels Carriers Carriers would like to align the product with the right channels to deliver the right product at the right time for the right customer. Key Capabilities: Analytical tools to perform profitability analysis by channel Segmentation analysis by both customer and channel Independent Channels (Agents & Brokers) Growth 23% Affiliated Channels (Captive Agents) Growth 17% Direct Channels Growth 10% Banking and life insurance executives, in particular, place a high priority on aligning internal resources and distribution networks with key customer segments. Tillinghast Towers Perrin s Financial Services Industry CEO Report
8 One Customer Experience Across All Touch Points Customer Producer Call Center Oracle Facilitates more effective selling and servicing of prospects and customers, as well as more efficient cross-selling and campaign management. Improve customer satisfaction, retention and overall premium growth and profitability. Web Broker Key Capabilities: Analytical tools to perform cross channel insight Cross selling & Campaign management tools Unified customer master
9 Straight Through Processing Business Value Passport to Insurers Competitive Advantage Insurers Benefits Reduced Opportunities for Error Lower Risks Lower Costs per Transaction Quicker Cycle Time in Processing More Efficient Processing Improved Customer Service Increased Revenue Product/ Campaign Lead/ Opportunity Independent Agents Quote Application U/W Policy Service Large Producers Insurers For executives in the property/casualty insurance sector, employing technology effectively to create distinctive value is the top distribution-related priority. Tillinghast Towers Perrin s Financial Services Industry CEO Report
10 Why Siebel CRM OnDemand? Comprehensive hosted sales, marketing, and service... CRM OnDemand Web-Native UI Multi-Industry Data Model Multi-Channel Support Extended Application Access Integrated Analytics Pre-Built Hybrid Support Cross-Application Integration Siebel 7.x CRM Capabilities Robust Hosted CRM Platform Fast, easy, and affordable Easy to use Fast deployments No hardware, no software, and no additional IT required Other Hosted Vendors Monthly subscription model Immediate results Designed for hosted CRM Built on existing technology and Web Services standards Operates on proven Siebel Data Model Provides seamless integration & migration from hosted to OnPremise Embeds industry-leading customer analytics
11 Oracle Siebel CRM On Demand Solutions Enabling Insurers to Achieve Profitable Growth Objectives Increase Understanding of Customers, Market & Distribution Manage Complex Distribution & Enable Sales Best Practices Support Balanced Marketing Campaigns Across Agents & Brokers Enable Excellent Service for Distribution Partners Analytics Partner/ Sales Management Intelligent Marketing Call Center Customer Knowledge Channel Profitability Product Profitability Contact/ Household Mgmt. Sales Process Mgmt. Rapid Product Rollout Book of Business Customer Segmentation Channel Marketing Results Tracking Caller Profiles Automated Screen Pops Interaction Logging Escalation Mgmt. Comprehensive Distribution Insight and Management
12 ..With Lower Cost & Complexity Provide faster ROI and lower TCO Traditional $$$$$$$$ months to deploy Hardware IVR, ACD, PBX, workstations Software CRM, , CTI Implementation Integration, workflow, training Maintenance Business changes, Upgrades Hosted Solution With Plug-Ins $$$$$$ 6-12 months to deploy Hosted CRM API Toolkit 3 rd Party Hosted Contact Center Maintenance Custom Training Siebel CRM On Demand Solution Include pre-built Integration: IVR, CRM, , CTI $$$$ Weeks/Months to deploy Siebel Call Center On Demand Seamless Support Example of Call Center Implementation
13 Oracle Insurance Solutions for Profitable Growth Insurance A turnkey On Demand solution that enables Insurers to Achieve Profitable Growth Delivers comprehensive distribution management solution Helps insurers optimized existing distribution channel Reduces IT cost and complexity
Oracle and Telephony@Work
Oracle and Telephony@Work Acquisition Announcement Customer and Partner Presentation June 13, 2006 Expands Oracle On Demand with Leading IP-based Contact Center Solution THIS DOCUMENT IS FOR INFORMATIONAL
More informationOracle Business Intelligence Applications: Complete Solutions for Rapid BI Success
1 Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success Lara Chedid Associate Project Manager Youssef Halawi Sales Consulting Manager Safe Harbor Statement
More information10 Questions to Ask Your On-Demand Contact Center Provider. An Oracle White Paper September 2006
10 Questions to Ask Your On-Demand Contact Center Provider An Oracle White Paper September 2006 10 Questions to Ask Your On-Demand Contact Center Provider EXECUTIVE OVERVIEW Building and maintaining a
More informationCUSTOMER SERVICE: WHAT IF YOU COULD.
CUSTOMER SERVICE: WHAT IF YOU COULD. Bill Marshall, Director, Pegasystems 1 BILL MARSHALL HEALTHCARE PRINCIPAL PEGA HEALTHCARE What if you could Excel in the Customer Journey 3 Excel in the Customer Journey
More informationDigital Marketplace - G-Cloud
Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We
More informationFundGUARD. On-Demand Sales and Marketing Optimization for Mutual Funds and Wealth Management
FundGUARD On-Demand Sales and Marketing Optimization for Mutual Funds and Wealth Management Angoss FundGUARD is the only solution that provides sales leaders and marketing professionals with predictive
More informationORACLE ADVANCED INBOUND TELEPHONY
ORACLE ADVANCED INBOUND TELEPHONY KEY FEATURES Oracle Advanced Inbound Telephony is an application that COMPREHENSIVE CTI AND TELEPHONY SUPPORT Support enterprise-wide, multi-site contact centers Support
More informationProven Enterprise Results
Proven Enterprise Results 20% faster decision making on approvals 3% improvement in net margin rate year 1 $5.5MM in contribution margin Days into seconds (time to produce large proposals) 75% reduction
More informationSIEBEL CONTACT CENTER AND SERVICE APPLICATIONS
SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS Deliver a great customer experience that sets you apart, improves efficiency and drives profitability with Oracle s Siebel Contact Center and Service applications.
More informationSafe Harbor Statement
Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment
More informationIP Contact Center: Realize the Full Business Potential of IP Contact Centers
IP Contact Center: Realize the Full Business Potential of IP Contact Centers WHITEPAPER The joint solution from Cisco and IBM provides people, processes, and technology needed to maximize the return on
More informationAdvanced Multichannel Order Management Solutions That Optimize Sales Performance
Advanced Multichannel Order Management Solutions That Optimize Sales Performance Analytics that help you make accurate, informed decisions Scalable and Vendor-Neutral; work with any service provider Over
More informationSAP CRM RAPID DEPLOYMENT SOLUTION. Package Overview
SAP CRM RAPID DEPLOYMENT SOLUTION Package Overview Agenda About Acorel Introduction of Rapid deployment Solution RDS for SAP CRM Overview Solution RDS - Timeline Implementation Costs RDS - Summary 2 3
More informationOracle Sales Cloud Configuration, Customization and Integrations
WINTER 15 Oracle Sales Cloud Configuration, Customization and Integrations Oracle's standards-based, open and flexible platform makes it easy to rapidly build and deploy rich applications or integrate
More informationORACLE CRM ON DEMAND INSURANCE DISTRIBUTION MANAGEMENT SOLUTION
ORACLE CRM ON DEMAND INSURANCE DISTRIBUTION MANAGEMENT SOLUTION For many insurance carriers, sales through indirect channels form the largest proportion of their business. However, most carriers do not
More informationWorkforce Optimization, Workflow Automation & Workforce Management
Highly Affordable and Unified Solutions in Workforce Optimization, Workflow Automation & Workforce Management for both Front Office Call Centers & Back Office Functions Delivered as On-Premise Software,
More informationSCALABLE ENTERPRISE CRM SERVICES
SCALABLE ENTERPRISE CRM SERVICES Scalable Systems Email: info@scalable-systems.com A majority of customer relationship management solutions have been designed and tested to solve yesterday's problems and
More informationOracle PeopleSoft CRM Integration into the Contact Center. Technical Integration Brief
Oracle PeopleSoft CRM Integration into the Contact Center Technical Integration Brief Table of Contents Table of Contents... 2 Introduction... 3 Integration Overview... 4 Customer Need... 5 Process Scenario...
More informationSIEBEL HEALTHCARE SOLUTIONS
SIEBEL HEALTHCARE SOLUTIONS Oracle s Siebel Healthcare offers rich relationship management solutions designed specifically for health insurance, employee benefits, and care delivery organizations. It enables
More informationContact Central OnDemand
Contact Central OnDemand A CRM solution without the risk of capital investment Contact Central OnDemand Benefits 2 Sales 4 Service 5 Marketing 6 Analytics 7 Why BT? 8 CRM without risk Rapid start-up, swift
More informationThe Three Waves of Customer Care
White Paper The Three Waves of Customer Care What You Will Learn This white paper, intended for business decision makers, describes the three major waves of innovation experienced in the customer care
More informationPIVOTAL CRM. CRM that does what you want it to do BROCHURE
PIVOTAL CRM CRM that does what you want it to do BROCHURE THE PIVOTAL CRM PHILOSOPHY THE PIVOTAL ADVANTAGE Today s business world is a fast moving and dynamic environment one in which your teams expect
More informationCisco Unified Intelligent Contact Management Enterprise 7.2
Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise-an integral component of the Cisco Unified Communications system-delivers an integrated
More informationREDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH
REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy
More informationOracle CPQ Cloud Product Overview. Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014
Oracle CPQ Cloud Product Overview Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014 Copyright 2014 Oracle and/or its affiliates. All rights reserved. Oracle Confidential
More informationI want customers to selfservice. place orders online
I need to support the products and services we sell I need quoting for subscription, recurring charges and bundles I want customers to selfservice problems and place orders online I want effective product
More informationCisco Unified Intelligent Contact Management Enterprise 7.5
Cisco Unified Intelligent Contact Management Enterprise 7.5 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration
More informationContact Center Trends and Future
Contact Center Trends and Future The Dynamic Contact Center Keith Pearce & Tamal Islam Consistent experience Internet integration Limit hold times Customer Experience New channels web, chat, SMS Differentiated
More informationTurning Knowledge into Profit
Turning Knowledge into Profit Bill Docherty, VP of Product Management, Skillsoft Brian Dressler, Manager, Business Systems, Magento 10/28/2015 Today s Speakers Brian Dressler Manager, Business Systems,
More informationAnalytical CRM solution for Banking industry
Analytical CRM solution for Banking industry Harbinger TechAxes PVT. LTD. 2005 Insights about What are the reasons and freq. for a customer contact? What are my product holding patterns? Which of my are
More information10 Steps to a Multichannel Strategy and an Exceptional Customer Experience
10 Steps to a Multichannel Strategy and an Exceptional Customer Experience Jesús Hoyos CRM industry analyst and advisor Brad Herrington Principal Solutions Architect Interactive Intelligence, Inc. Contents
More informationIntroducing Oracle Integration Cloud Service Simplify Integration to Cloud and Mobile
Introducing Oracle Integration Cloud Service Simplify Integration to Cloud and Mobile Herb Stiel Vice President Service Integration & ICS Engineering Axel Allgeier Vice President Integration Cloud Service
More informationSage CRM I White Paper. Enhance Your Business Relationships With Sage CRM
I White Paper Enhance Your Business Relationships With Accelerate Your Performance With True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell him a new product.
More informationLenovo System x servers achieve top customer satisfaction scores in 1Q15. May 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C.
Lenovo System x servers achieve top customer satisfaction scores in 1Q15 May 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. System x customer satisfaction scores surpass those of Dell and
More informationComprehensive software solutions for insurance
Innovation Simplicity Customer Experience Comprehensive software solutions for insurance Let our targeted solutions improve your margins and increase user engagement, throughout the insurance value chain.
More informationedynamic edynamic Customer Relationship Management Capabilities www.edynamic.net
Customer Relationship Management Capabilities Blending Creativity and Technology to Deliver Better Business Solutions New York. Portland. Toronto. Dubai. New Delhi Introduction to About : ( ) is a Global
More informationCustomer Relationship Management (CRM) Rob Lepanto, AppCentric
Customer Relationship Management (CRM) Rob Lepanto, AppCentric About the Presenter Rob Lepanto has been working with the Oracle Apps for over 10 years, with a focus on customer-facing applications. Rob
More informationIntelligent Contact Management with. Flexible cloud services from VoltDelta. Contact centre Self service Customer insight
R Intelligent Contact Management with Flexible cloud services from VoltDelta >> >> >> Contact centre Self service Customer insight Contact centre out of the cloud Intelligently manage every contact channel
More informationCHECKLIST: IS YOUR CRM EVOLVED?
CHECKLIST: IS YOUR CRM EVOLVED? Consumer expectations are rising. They expect each interaction with your organization whether via marketing, sales, service or operations to be seamless, straightforward
More informationCustomer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs
Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high
More informationTransforming Utility & Energy Sector with Dynamic CRM
Transforming Utility & Energy Sector with Dynamic CRM INDUSTRY OVERVIEW The changing global energy market and regulatory environment have focused a harsh spotlight on operational risks, health, safety,
More informationAutomating the Global Leasing Process. Presenter s Name Presenter s Title
Automating the Global Leasing Process Presenter s Name Presenter s Title Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes
More informationCall Center Solutions for Financial Institutions
Finance Industry White Paper Call Center Solutions for Financial Institutions Compaq s best-of-breed partners, pretested components, and skilled implementation teams ensure successful call centers 3 Introduction
More informationContinuous Customer Dialogues
Continuous Customer Dialogues STRATEGIES FOR GROWTH AND LOYALTY IN MULTI-CHANNEL CUSTOMER-ORIENTED ORGANIZATIONS whitepaper TABLE OF CONTENTS: PAGE Overview...3 The Continuous Customer Dialogue Vision...4
More informationThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,
More informationMicrosoft Dynamics CRM. Customer Launch
Microsoft Dynamics CRM Customer Launch How Do We Define CRM? Customer Facing Sales, marketing, service and other activities Business Process Driven Workflow drives consistent execution across business
More informationEffectively Migrating from Salesforce.com to Oracle CRM On Demand
Effectively Migrating from Salesforce.com to Oracle CRM On Demand Ed Ahearn, CRM Practice Manager Jenn Ardery, Marketing Programs Manager 1 Agenda Project Background Software as a Service (SaaS) Oracle
More informationOracle Knowledge Solutions for Insurance. Answers that Fuel Growth
Oracle Knowledge Solutions for Insurance Answers that Fuel Growth When seeking to boost market share and customer retention rates, having answers makes all the difference. Timely answers help brokers and
More informationSIEBEL CRM ON DEMAND SERVICE
SIEBEL CRM ON DEMAND SERVICE The success of a business depends, in large part, on the quality of customer service that business provides. Siebel CRM On Demand Service gives you the tools you need to enhance
More information<Insert Picture Here> Evènement partenaires CRM Oracle 12 mai 2010
Evènement partenaires CRM Oracle 12 mai 2010 Virginie Croiset, CRM Sales Consultants manager, Oracle France Safe Harbor Statement The following is intended to outline our general
More informationTransforming the Way to Market, Sell and Service
Customer Relationship Management (CRM) Transforming the Way to Market, Sell and Service Agenda I. CRM definition and overview II. Getting started with CRM Initiatives 2 1 What is CRM? Customer Relationship
More informationAccelerate Innovation. Get a 360 view of customers Finacle CRM Solution
Accelerate Innovation Get a 360 view of customers Finacle CRM Solution Delight customers today, retain them tomorrow The ultimate goal for any business is to attract and retain delighted customers. Transformation
More informationTouchPoint Sales: Tools for Accelerating a Multi-Channel, Customer-Focused Sales Process. Kellye Proctor, TouchPoint Product Manager
TouchPoint Sales: Tools for Accelerating a Multi-Channel, Customer-Focused Sales Process Kellye Proctor, TouchPoint Product Manager Migrating To a Sales 2.0 Culture Changing Institutional Behavior and
More informationPivotal CRM for Small and Mid-Sized Business. Big Benefits. Small Price.
Pivotal CRM for Small and Mid-Sized Business Big Benefits. Small Price. Before Pivotal CRM, we were like an eight-cylinder car that was operating on only two cylinders. When we jumped into Pivotal CRM,
More informationCONTACT CENTER SOLUTIONS
BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your
More informationNew World of Customer Expectations
New World of Customer Expectations The Agile Enterprise The Agile Enterprise Jerry Gregoire, the CIO of Dell Computers, said it best Customer Service is the next competitive battleground. We have entered
More informationCRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty
CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and
More informationGUIDE. Unified communications (UC) is a must-have in a world in which realtime 7 KEY QUESTIONS TO ASK BEFORE MAKING A UC PURCHASE
UBM TECH BUYER S GUIDE // NOVEMBER 2013 UNIFIED COMMUNICATIONS BUYER S GUIDE 7 KEY QUESTIONS TO ASK BEFORE MAKING A UC PURCHASE Unified communications (UC) is a must-have in a world in which realtime collaboration
More informationSafe Harbor Statement
Safe Harbor Statement Statements in this presentation relating to Oracle's future plans, expectations, beliefs, intentions and prospects, are "forwardlooking statements" and are subject to material risks
More informationMoving to the Cloud Eric Tamblyn, VP Global Product Innovations
Moving to the Cloud Eric Tamblyn, VP Global Product Innovations G-Force Seattle-2012 1 What is a Cloud Solution? A Network or web-based service End-user flexibility to choose Applications & features Usage
More informationAligning Sales and Marketing with Oracle CRM On Demand and Oracle Eloqua CON9420
Aligning Sales and Marketing with Oracle CRM On Demand and Oracle Eloqua CON9420 Christopher Campbell, Senior Product Manager Caryn Reddick, Senior Director, Product Management Oracle Marketing Cloud October
More informationEverything you need to know about CRM. White Paper. The Essential Guide to CRM. What you need to know about Customer Relationship Management
White Paper The Essential Guide to CRM What you need to know about Customer Relationship Management Contents What is CRM?...1 A history of CRM...2 What are the advantages of having a customer strategy?...3
More informationCommunications as a Service
Communications as a Service Which edition is best for you? Interactive Intelligence Communications as a Service (CaaS) is a set of cloud based contact center, unified communications, and business process
More informationPortaltech Reply: A target functional architecture for successful international trading
Portaltech Reply: A target functional architecture for successful international trading Introduction The international business challenge Target architecture Recommendations Q&A Overview Portaltech enables
More informationGain Business Insight and Achieve Sales Success with CRM
Gain Business Insight and Achieve Sales Success with CRM Salesboom.com Salesboom.com looks at the challenges businesses face in their attempts to increase sales success and the On-Demand Customer Relationship
More informationCRM On Demand now hosted locally in Europe. An Oracle White Paper 2011
CRM On Demand now hosted locally in Europe An Oracle White Paper 2011 Innovation, fuelled by the rapid development of new technologies, continues to drive competitive advantage in the area of customer
More informationContact Center Solutions
OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization, for your most valuable asset
More informationReduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service
Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Comprehensive Enterprise Trial Management in the Cloud Oracle Siebel CTMS Cloud Service lets you effectively
More informationPrepared for & Presented at Microinsurance Conference, 13-15, Nov 2007 Mumbai India
Prepared for & Presented at Microinsurance Conference, 13-15, Nov 2007 Mumbai India A Presentation by Karpagam Sankaranarayanan, & R Krishnaswamy, Gradatim IT Ventures AGENDA Business Value of Technology
More informationSage CRM. Communicate, Collaborate, Compete with Sage CRM
Sage CRM Communicate, Collaborate, Compete with Sage CRM FEATURES AT-A-GLANCE FOR ALL USERS Easy to use with fresh look and feel Fully customisable interactive dashboard End-user personalisation of interface
More informationFrustrated with your current NON-unified communications
Frustrated with your current NON-unified communications solution want to know how to transform and innovate your existing investment? Troy Roberts General Manager AUS/NZ CallTime Solutions Opening Question
More informationGetting Business Value from Customer Engagement. Chet Geschickter, Research Director Gartner Energy & Utilities Industries Research
Getting Business Value from Customer Engagement Chet Geschickter, Research Director Gartner Energy & Utilities Industries Research 1 How Gartner Delivers Value Gartner research helps clients review, develop,
More informationOverview and Frequently Asked Questions
Overview and Frequently Asked Questions OVERVIEW Oracle is pleased to announce that we have completed our acquisition of Siebel Systems and we are now operating as one. As the leader in customer relationship
More informationORACLE TELESALES ORACLE DATA SHEET KEY FEATURES
ORACLE TELESALES KEY FEATURES Maintain customer and contact information View of business activities across operating units Lead and opportunity management Quote and order management Forecast management
More informationOracle Business Intelligence Applications Overview. An Oracle White Paper March 2007
Oracle Business Intelligence Applications Overview An Oracle White Paper March 2007 Note: The following is intended to outline our general product direction. It is intended for information purposes only,
More informationProduct Strategy Update OTM SIG Conference
Product Strategy Update OTM SIG Conference Derek H. Gittoes Vice President, Product Strategy August 11, 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved. Program Agenda 1 2 3 4 Current
More informationFlexibility in the Cloud
Flexibility in the Cloud Dynamic Market Changes Require Adaptable Customer Support Solutions Elizabeth Herrell President Communication Initiatives Jason Alley Solutions Marketing Manager Interactive Intelligence
More informationA Whitepaper for Corporate Decision-Makers
A Whitepaper for Corporate Decision-Makers Optimizing the Monetization of a Connected Universe Leveraging a Carrier-Grade Billing Platform to Maximize Service Revenues in the New Digital & Subscription
More informationPatient Relationship Management
Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information
More informationWendy Close CRM Success Expert September 2008
Why Software as a Service? Wendy Close CRM Success Expert September 2008 About Your Host Prior to joining salesforce.com as our CRM Success Expert, Wendy Close served as CRM research director in Gartner,
More informationCloud vision and capabilities
Nov 7, 2012 Cloud vision and capabilities - N-Cloud framework - Introduction Marv Mouchawar President, Cloud Services NTT DATA Inc Kazuhiro Gomi President & CEO NTT America Steve Nola CEO, Cloud Solutions
More informationDigital Customer Experience
Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are
More informationSAP HANA Live for SAP Business Suite. David Richert Presales Expert BI & EIM May 29, 2013
SAP HANA Live for SAP Business Suite David Richert Presales Expert BI & EIM May 29, 2013 Agenda Next generation business requirements for Operational Analytics SAP HANA Live - Platform for Real-Time Intelligence
More informationEverything you need to know about Hosted Contact Centre Solutions
Everything you need to know about Hosted Contact Centre Solutions Reference: A Global Speech Networks Whitepaper Version: 1.1 Global Speech Networks Pty Ltd Level 8, 636 St Kilda Road Melbourne, Victoria
More informationOn-Demand CRM Executive Brief
On-Demand CRM Executive Brief Grow Your Business, Not Your Support Costs Creating a cost-effective, multi-channel support operation with On-Demand CRM www.tatacommunications.com/enterprise/saas/crm.asp
More informationOPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT
OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT KEY FEATURES Manage leads, configure vehicles, prepare quotes, submit invoice and process orders Capture customer, vehicle and service
More informationRealize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP
Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers
More informationMaking Self-Service Work: the Critical Role of Content
Allen Bonde Group White Paper A Management Consulting and Strategic Advisory Firm March 2005 Making Self-Service Work: the Critical Role of Content This ABG White Paper has been developed with RightAnswers,
More informationBizzmaxx Intelligent Sales & Marketing Errol van Engelen Managing Director Errol.vanengelen@bizzmaxx.nl
Bizzmaxx Intelligent Sales & Marketing Errol van Engelen Managing Director Errol.vanengelen@bizzmaxx.nl Bizzmaxx 2012 - Internal use only Agenda About Bizzmaxx Intelligent Sales & Marketing Expertise,
More informationModule. Aperio TM Call Center For Signature A Component of Aperio Operational CRM Platform
Module Aperio TM Call Center For Signature A Component of Aperio Operational CRM Platform Delight your customers by providing them with highly effective and consistent call center experiences. Your customers
More informationSalesforce Automation
Salesforce Automation Bill Evanow Vice President, Sales salesforce.com Alana Kaselitz Principal Founder Echo Lane Jim Thompson Founder and CEO Rogue IT 1 July 16-17, 2009 Napa Valley Marriott Salesforce.com
More informationNavsya Technologies Pvt. Ltd. BlueChilli CRM
Navsya Technologies Pvt. Ltd. BlueChilli CRM Solution Agenda What is CRM? CRM SFA Overview System Features Sample Screenshots What Is CRM? How does it differ from simple contact management? Customer Facing
More informationOracle Telesales. Comprehensive Customer Management. View of Business Activities Across Operating Units
Oracle Telesales Oracle Telesales is an inside sales application, optimally designed for contact center professionals, whether they are inbound or outbound telesales agents. Oracle Telesales provides a
More informationFusion CRM Overview, Strategy, Roadmap
Fusion CRM Overview, Strategy, Roadmap Presenter Date 1 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
More informationDriving Customer Experience Excellence
Driving Customer Experience Excellence with Your Contact Center Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com 55 It s increasingly
More information<Insert Picture Here>
Oracle and MetaSolv Acquisition Announcement Delivering a leading end-to-end packaged software solution addressing the key business processes of the Communications Industry General
More informationThe Digital Transformation
The Digital Transformation Driving Multichannel Engagement in Life Sciences with Oracle Marketing Cloud Peter Rojas Sr Director Life Sciences Marilyn Cox Marketing Principal - Industry Center of Excellence
More informationBank ing. Industry. Business Challenge A C R M s o lu t i on fo r a b a nk ne e d s t o b e b u il t to su i t v a r io u s b a nk -
SOLUTION BLUEPRINT BANKING F i n a c l e C R M - S p e c i a l t y Bank ing Industry B a n k i n g Business Challenge A C R M s o lu t i on fo r a b a nk ne e d s t o b e b u il t to su i t v a r io u
More information