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4 1t-p CONDTONAL F AGRMNT AND CONDTONS (Pursuant To Th Lgal Sntncing And Punishmnt Of Offndrs Act 2012 And Th Conditional F Agrmnts Ordr 2013) ngland And Wals Agrmnt Dat: W, th solicitor/s Solicitors Ltd You, th clint MrfHrman This agrmnt is a binding lgal contract btwn you and your solicitor/s. Bfor you sign, plas rad vrything carfully. This agrmnt must b rad in conjunction with th Schduls and th Law Socity Conditions attachd. What is cov6rd by th Agrmnt o Your claim against Mr Mick or any othr party who subsqunfly pays damags for prsonal injury to you or is considrd liabl as a rsult of th accidnt suffrd on , or on any othr dat that subsquntly transpirs, from th sam caus of action.. Any application for pr-action or non-party disclosur. Any appal you mak against an intrim ordr or an assssmnt of costs.. Any procdings you tak to nforc a judgmnt, ordr or agrmnt.. Any appal by your opponnt.. Ngotiations about and/or a court assssmnt of th costs of this claim. What is not covrd by this Agrmnt. Any appal you mak against th finaljudgmnt ordr.. Any countrclaim against you. Paying u6 if you win lf you win your claim, you pay our basic chargs, our xpnss and disbursmnts and a succss f togthr with th prmium for any insuranc you tak out. You ar ntitld to sk rcovry from your opponnt of part or all of our basic chargs and our xpnss and disbursmnts, but not th succss f or any insuranc prmium. Th ovrall amount w will charg you for our bastc chargs, succss fs, xpnss and disbursmnts is limitd as st out in Schdul 2 blow. t may b that your opponnt maks a formal offr to sttl your claim which you rjct on our advic, and your claim for damags gos ahad to trial whr you rcovr damags that ar lss than that otfr. lf this happns, w will not add our succss f to th basic chargs for th work don aftr w rcivd notic of th offr or paymnt. ln ths circumstancs, you may b ordrd to pay your opponnt's costs, but only up to th amount of damags and intrst awardd to you. You can insur against having to pay ths costs. xpnss and Disbulmnts lf you rciv intrim damags, w may rquir you to pay our xpnss and disbursmnts at that point and a rasonabl amount for our futur xpnss and disbursmnts. lf you rciv provisional damags, w ar ntitld to paymnt of our basic chargs, our xpnss and disbursmnts and succss f at that point. lf you win ovrall but on th way los an intrim haring, you may b rquird to pay your opponnt's chargs of that haring, but usually only up to th amount of damags awardd to you. a Srnl\^, $r'" rrp; *lr t^clll V YN 'Y"

5 1v lf on th way to winning or losing you ar awardd any costs, by agrmnt or court ordr, thn w ar ntitld to paymnt of thos costs, togthr with a succss f on thos chargs if you win ovrall. What do pay if los? lf you los you will normally hav th bnfit of Qualifid On-Way Cost Shifting so th court will not usually nforc an ordr for costs against you, unlss:. th procdings hav bn struck out; or. th claim is fundamntally dishonst; or. th claim includs a claim for th financial bnfit of somon ls. lf you los, you do not pay our chargs but w may rquir you to pay our xpnss and disbursmnts. You can insur against having to pay ths costs. Th Succss F Th succss f is st out in Schdul 1. Basic Chargs Dtails of our basic chargs ar st out in Schdul 2. nding this agrmnt lf you hav a right to cancl this agrmnt undr Schdul 3 (s blow) and do so within th 7 day tim limit, you will pay nothing, OthMis if you nd this agrmnt bfor you win or los, you pay our basic chargs and xpnss and disbursmnts. lf you go on to win, you also pay a succss f. W may nd this agrmnt bfor you win or los, with th consquncs st out in th Law Socity Conditions. Othr points Dfinitions of words usd in this CFA ar xplaind in th Law Socity Conditions. You hav th right to cancl this agrmnt in th circumstancs st out in Schdul 3. W add VAT, at th rat that applis whn th work is don, to th total of th basic chargs and succss f. Our VAT Rgistration Numbr is You ar allowd to tak out an insuranc policy against th risk of paying xpnss and disbursmnts (but not our chargs) if you los, or som or all of your opponnt's costs vn if you win. You will b rsponsibl for paying th insuranc prmium for this if you win. lf you los th prmium is not payabl. Full dtails ar containd in th insuranc policy documnts and also Schdul 4. Th partis acknowldg and agr that this agrmnt is not a Contntious Businss Agrmnt within th trms of th Solicitors Act SGNATURS Rf: 17544lCBlCB

6 FORM OF AUTHORTY FOR TH RLAS OF MDCAL RCORDS Vcs^ta. -t t )b Hospital Rcords To: Th Mdical Rcords Dpartmnt Hospital: Addrss: Gnral Practitionr To: Doctor: Addrss: GP Tlphon No: Patint Dtails Nam of patint: Hrman Addrss Dat of Birth: National lnsuranc No: Addrss to whr rcords should b snt: Solicitors Ltd l, Mr Frdrick Alxandr Hrman, hrby authoris you to rlas to th abov copis of all nots, rcords and x-rays hld by you in rlation to tratmnt of m following an accidnt on th:- Dat of Accidnt: 1Oth Octobr 2013 and all my pr-accidnt mdical documntation also. confirm that no action is intndd against th Practic or Hospital, its Srvants or Agnts. SGND: DATD: THS RCORDS AR RQUSTD PURSUANT TO TH ACCSS TO HALTH RCORDS ACT 1990 Any invoics in rlation to th production of ths rcords should b snt to Solicitors Ltd

7 T Schdul { Succss f Th succss f is st at 100% of our basic chargs Th succss f prcntag rflcts th following: (a) th fact that if you los, w will not arn anything; (b) our assssmnt of th risks of your cas; (c) any othr appropriat mattrs; (d) th fact that if you win w will not b paid our basic chargs until th nd of th claim; () our arrangmnts with you about paying xpnss and disbursmnts, namly that w w,ll fund ths during th claim. (f) th arrangmnts about paymnt of our costs if your opponnt maks a Part 36 offr or paymnt which you rjct on our advic, and your claim for damags gos ahad to trial whr you rcovr damags that ar lss than that offr or paymnt. Th Succss F cannot b mor than 100% of th basic chargs in total. Cap on th amount of Succss F which you will pay us in th vnt of Succss in procdings at fir5t instanc Thr is a maximum limit on th amount of th succss f which w can rcovr from you. That maximum limit is 25% of th total amount of any: (i) gnral damags for pain suffring and loss of amnity; and (ii) damags for pcuniary loss, othr than futur pcuniary loss; which ar awardd to you in th procdings covrd by this agrmnt. Th maximum limit is applicabl to ths damags nt of any sums rcovrabl by th Compnsation Rcovry Unit of th Dpartmnt of Work and Pnsions. Th maximum limit is inclusiv of any VAT which is chargabl. Th maximum limit includs any succss f payabl to a barristr who has a CFA with us. Howvr, this maximum limit applis only to a succss f for procdings at first instanc and not to a succss f on othr procdings (such as, for xampl, an appal against a final judgmnt or ordr). W will provid you with a copy of any rlvant judgmnt or of our calculation of any sttlmnt showing how much of your damags should b attributd to Gnral Damags and Past Pcuniary Loss, nt of any sums rcovrabl by th Compnsation Rcovry Unit. You also hav th right to apply to th court for assssmnt of our costs, including our succss f.

8 ,-1 /1 5D Schdul 2 Basic chargs Ths ar for work don from now until this agrmnt nds. Ths ar subjct to rviw. How w calculat our basic chargs Ths ar calculatd for ach hour ngagd on your mattr. Routin lttrs and tlphon calls will b chargd as units of on tnth of an hour. Othr lttrs and tlphon calls will b chargd on a tim basis. Th hourly rats ar: Hourly Rat 1. Solicitors with ovr ight yars post qualification xprinc including at last ight yars litigation xprinc. Grad of F arnr 2. Solicitors and lgal xcutivs with ovr four yars post qualification L xprinc including at last four yars litigation xprinc. 3. Othr solicitors and lgal xcutivs and f arnrs of quivalnt xprinc 4. Train solicitors, para lgals and othr f arnrs W rviw th hourly rat in Ocmbr ach yar and w will notify you of any chang in th rat in writing. Th abov rats ar st by Guidlin hourly rats by th rcommndation from th Advisory Committ on Costs. Fixd Fs/Costs Th abov hourly rats may not apply if your claim is subjct to a spcific fixd f arrangmnt agrd btwn us. lf a spcific fixd f arrangmnt has bn agrd with you it is st out blow and that f plus xpnss payabl by you will b th amount of lgal costs payabl by you lss any amount rcovrd from your opponnt. Spcific Fixd F Arrangmnts Road Traffic Accidnts, Public Liability Accidnts and mployrs Liability Accidnts whr th valu of your claim is btwn f1, and f25, will b subjct to th Ministry of Justic Fixd Rcovrabl costs rgim.

9 ]q Schdul 4 Th insuranc policy ln all th circumstants and on th information currntly availabl to us, w bliv that a contract of insuranc with Financial & Lgal is appropriat to covr your opponnfs chargs and disbursmnts in cas you los. This is bcaus w fl that such an insuranc policy with Financial & Lgal will atford you adquat covr for th purpos of your prsonal injury claim, as wll as bing on of th most comptitivly pricd in th marktplac. Significant Faturs and Bnfits Lgal Costs and Disbursmnts Covr is providd up to 25,000.00, if you los your claim and hav to pay your opponnfs costs and disbursmnts as wll as your solicitors own disbursmnts. lnsuranc Prmium Covr is providd to pay your insuranc prmium if you do not rcovr any damags or compnsation. Right to Cancl You hav th right to cancl th policy at any tim. Road Traffic Accidnt Policy Cost of Policy C74.20 mployrs Liability Policy Cost of Policy t Public Liability Policy Cost of Policy f ln addition w hav alrady ascrtaind that you do not hav th bnfit of Bfor th vnt insuranc covr. ln th vnt you alrady hold Lgal Covr, plas fomard copis of your policy documnts so that may chck to s if this covrs you for this accidnt. W ar not howvr insuranc brokrs and cannot giv advic on all products which may b availabl. Any corrspondnc to Financial and Lgal should b addrssd to: No. 'l Laksid Chadl Royal Businss Park Chadl SK8 3GW

10 Qo LAW SOCTY CONDTONS Th Law Socity Conditions blow ar part of this agrmnt. Any amndmnts or additions to thm will apply to you. You should rad th conditions carfully and ask us about anything you flnd unclar. 1. Our rsponsibilitis W musti. Always act in your bst intrsts, subjct to our duty to th courtj. xplain to you th risks and bnfits of taking lgal action;. Giv you our bst advic about whthr to accpt any offr of sttlmnt;. Giv you th bst information possibl about th likly costs of your claim for damags. 2. Your rsponsibilitis You must :. Giv us instructions that allow us to do our work proprly;. Not ask us to work in an impropr or unrasonabl way;. Not dlibratly mislad us;. Co-oprat with us;. Go to any mdical or xprt xamination or Court haring. 3. Daling with costs if you win. you ar liabl to pay all our basic chargs, our xpnss and disbursmnts and th succss f (up to th maximum limit) togthr with th prmium of any insuranc policy you tak out. o Normally, you can claim part or all of our basic chargs and our xpnss and disbursmnts from your opponnt,. You provid us with your irrvocabl agrmnt to pursu such a claim on your bhalf. Howvr, you cannot clarm from your opponnt th succss fs or th prmium of any insuranc policy you tak out,. lf w and your opponnt cannot agr th amount, th court will dcid how much you can rcovr. lf th amount agrd or allowd by th court dos not covr all our basic chargs and our xpnss and disbursmnts, thn you pay th diffrnc. o You, not your opponnt, pay our succss f and any insuranc prmium.. You agr that aftr winning, th rasons for sfting th succss f at th amount statd may b disclosd to th court and any othr prson rquird by th court.. lf your opponnt is rciving Community Lgal Srvic funding, w ar unlikly to gt any mony from him or hr. So if this happns, you hav to pay us our basic chargs, xpnss and disbursmnts and succss f. W ar allowd to kp any intrst your opponnt pays on th chargs. You agr to pay into a dsignatd account any chqu rcivd by you or by us from your opponnt and mad payabl to you. Out of th mony, you agr to lt us tak th balanc of th basic chargs; succss f; th insuranc prmium; our rmaining xpnss and disbursmnts; and VAT, You tak th rst. lf your opponnt tails to pay monis du to you lf your opponnt dos not pay any damags or chargs owd to you, w hav th right to tak rcovry action in your nam to nforc a judgmnt, ordr or agrmnt. Th chargs of this action bcom part of th basic chargs. 4, Paymnt for advocacy

11 (1 Th cost of advocacy and any othr work by us, or by any solicitor agnt on our bhalf, forms part of our basic chargs. W shall discuss with you th idntity of any barristr instructd, and th arrangmnts mad for paymnt. Banistrs who hav a conditional f agrmnt with us lf you win, you ar normally ntitld to rcovr thir f from your opponnt, but not thir succss f. Th barristr's succss f is shown in th sparat conditional f agrmnt w mak with th barristr. You must pay th barristr's succss f shown in th sparat conditional f agrmnt w mak with th barristr. W will discuss th barristr's succss f with you bfor w instruct him or hr. lf you los, you pay th barristr nothing. Baristrs who do not hav a conditional f agrmnt with us lf you win, thn you will normally b ntitld to rcovr all or part of thir f from your opponnt. lf you los, thn you must pay thir f. 5. What happns whn this agrmnt nds bfor your claim for damags nds? (a) Paying us if you nd this agrmnt You can nd th agrmnt at any tim. Unlss you hav a right to cancl this agrmnt undr Schdul 3 and do so within th 7 day tim limit w thn hav th right to dcid whthr you must:. pay our basic chargs and our xpnss and disbursmnts including barristrs' fs but not th succss f whn w ask for thm; or o pay our basic chargs, and our xpnss and disbursmnts including barristrs'fs and succss fs if you go on to win your claim for damags. (b) Paying us if w nd this agrmnt (i) W can nd this agrmnt if you do not kp to your rsponsibilitis. W thn hav th right to dcid whthr you must:. pay our basic chargs and our xpnss and disbursmnts including barristrs'fs but not th succss f whn w ask for thm; or. pay our basic chargs and our xpnss and disbursmnts including barristrs' fs and succss fs if you go on to win your claim for damags. (ii) W can nd this agrmnt if w bliv you ar unlikly to win. lf this happns, you will only hav to pay our xpnss and disbursmnts. Ths will includ barristrs' fs if th barristr dos not hav a conditional f agrmnt with us. (iii) W can nd this agrmnt if you rjct our opinion about making a sttlmnt with your opponnt. You must thn: o pay th basic chargs and our xpnss and disbursmnts, including barristrs' fs;. pay th succss f if you go on to win your claim for damags. lf you ask us to gt a scond opinion from a spcialist solicitor outsid our firm, w will do so. You pay th cost of a scond opinion. (iv) W can nd this agrmnt if you do not pay your insuranc prmium whn askd to do so. (c) Dath This agrmnt automatically nds if you di bfor your claim for damags is concludd. W will b ntitld to rcovr our basic chargs up to th dat of your dath from your stat. lf your prsonal rprsntativs wish to continu your claim for damags, w may offr thm a nw conditional f agrmnt, as long as thy agr to pay th succss f on our basic chargs from th bginning of th agrmnt with you. 6. what happns aftr thia agrmnt nds

12 Aftr this agromnt nds, w may apply to hav our nam rmovd from th rcord of any court procdings in which w ar acting unlss you hav anothr fom offunding and ask us to work br you. W hav $ right to prcsrv our lin unlss anothr solicitor working for you undrtak* b pay us what w ar o d including a succ ss f if you win.

13 b1l xplanation of worda usd lal Advocacy: Apparing for you at court harings. (b) Basic chargs: Our chargs for th lgal work w do on your claim for damags as st out in Schdul 2. lcl Claim: Your dmand for damags for prsonal injury whthr or not court procdings ar issud. (d) Countrclaim.'A claim that your opponnt maks against you in rspons to your claim. () Damags: Mony that you win whthr by a court dcision or sttlmnt. (f) Our xpnss and disbursmnts,' Paymnts w mak on your bhalf such as:. court fsi. xprts'fs;. accidnt rport fs;. travlling xpnss. lgl lntrlm damags: Mony that a court says your opponnt must pay or your opponnt agrs to pay whil waiting for a sttlmnt or th court's final dcision. lhl lntim hfing.'a court haring that is not final. (i) Lin: Our right to kp all paprs, documnts, mony or othr proprty hld on your bhalf until all mony du to us is paid. A lin may b applid aftr this agrmnt nds. 0) Los.' Th court has dismissd your claim or you hav stoppd it on our advic. (kl Formal Offr fo Stt ; An offr to sttl your claim mad in accordanc with Part 36 of th Civil Procdur Ruls. lll Provisional damags: Mony ihat a court says your opponnt must pay or your opponnt agrs to pay, on th basis that you will b abl to go back to court at a futur dat for furthr damags if: o you dvlop a srious disas; or o your condition dtriorats; in a way that has bn provd or admiftd to b linkd to your prsonal injury claim. (ml Qualifid On*Way Cost Shfting: Th ruls in rspct of costs payabl if you los a prsonal injury claim st out in [Part 44 Sction ll of th Civil Procdur Ruls. (n) Succss f; Th prcntag of basic chargs that w add to your bill if you win your claim for damags (o) Trial: Th final contstd haring or th contstd haring of any issu to b trid sparatly and a rfrnc to a claim concluding at trial includs a claim sttld aftr th trial has commncd or a judgmnt. (p) Win: Your claim for damags is finally dcidd in your favour, whthr by a court dcision or an agrmnt to pay you damags or in any way that you driv bnfit from pursuing th claim. 'Finally' mans that your opponnt:. is not allowd to appal against th court dcision; or. has not appald in tim; or. has lost any appal.

14 Notic of Right to cancl this Agrmnt Schdul 3 This only applis if you sign th Conditional F Agrmnt: (i) At your hom, workplac or at somon ls's hom; or (ii) At our offics but following a visit by us (or by somon acting on our bhalf) to your hom, workplac or somon ls's hom; or (iii) At our offics but following a mting btwn us away from our offics. You hav th right to cancl this contract if you wish and can do so by dlivring, snding (including lctronic mail) a cancllation notic to th prson mntiond blow at any tim within 7 days starting with th day of rcipt of this Notic. (Complt, dtach and rturn this form ONLY lf YOU WSH TO CANCL TH CONTRACT) To: Mr Barri Solicitors Grov Hous Wilmslow Road Wilmslow Road Manchstr M2O 2DR hrby giv notic that wish to cancl this Agrmnt covring my claim against Mr Mick for an accidnt suffrd on th '10/10/20'1 3, or on any othr dat that subsquntly transpirs, from th sam caus of action. Rf: 17544lCBlCB

15 qy 24lh January 2014 Mndl 1 SOLCTORS LTD Hrman Our Rf: 17544lCBlCB Dar Mr Hrman R: Your accidnt on 1Oth Octobr 2013 Plas not th third party hav rqustd th following information - 1. Nam and addrss of th third party drivr. 2. Vhicl rgistration of th third party vhicl. 3. Mak modl and colour of th third party vhicl. 4. Dscription of th drivr of th third party vhicl. 5. How dtails wr xchangd following th accidnt. would apprciat it if you could rturn this to m as soon as possibl. Yours sincrly Miss Chlo Boon Solicitors Ltd Dirct Dial: mail: [email protected]. uk ffitffi Wilmslow Road, Grov Hous, Manchstr, M20 2DR t: f: g: [email protected] www-mndll-solicitors. co.u k SRA ld: Rgistrd Numbr: Rgistrd Addrss: Wilmslow Road, Grov Hous, l\itanchstr, M20 2DR Rgistrd in ngland Dirctor: B Rgulatd by th Solicitors Rgulatory Authority

16 _ Transcript of Brachs 14.x s tabl "Summary ot facts of th disput") Phon call dat and tim: Hllo Hi, good morning, is this Mr Hrman, it is m, Mohammd, how ar you? OK thanjks Good to know, you ar wlcom, just a courtsy call about th car accidnt that happnd to you and Rivka. Did th sign up gnt com ystrday, did h com down? Ys, a guy cam round who gathr workd for 360 Rspons or Rspons 360 whatvr it was. H cam round with th paprwork from Solicitors. Solicitors, ys. Thy had alrady snt m som stuff -n th post actually, which had got, thy did not put on my study dsk at hom, so it was not clar that thy had com, but noticd latr that thy had alrady snt somthing, from thm, and th, um, h happnd; sorry, go on. Sorry, plas carry on. But th guy happnd to com, h had a, a guy was hr for a mting to do with work, so did not hav much tim, and it is quit a lot of papmork that h snt m, so askd him if w, if could rad it latr and post it back, and h chckd from sombody from his mobil, from his offic, and thy said it was OK to post back to that addrss up in Wilmslow for thm. Lt m just chck th addrss hr for thm. lt is on th paprwork thy gav m. hav th addrss t is on th bits of paprwork h gav m. Sur Snd it back to... it is going to b on th last on isn't it. Snd it back to... Snd it back to Solicitors, Grov Hous, Wilmslow Road Manchstr, M20 2DR, is that right? Ys, this is th right on. Plas mak sur that you, if you can do m a fiavour, would b rally obligd, if you could snd it by Rcordd Dlivry, would that b possibl for you. Ys, can do that. All right, bcaus post is gtting lost and all that, so to nsur that w rciv th post ntir, so if you can do m a favour and mak sur that it a Rcordd Dlivry would b obligd. Yp, yp. Ar you snding thm today? don't know, am sitting hr with my wif, for work, am sitting hr 7 Llb with thr contracts up on my scrn and hav a bit of a nightmar with that at th momnt. will gt to it as soon as can, but bcaus of this nightmar of work that hav got, it might b two or thr days, hav got to dal with this nightmar. No worris at all, bcaus, you know, Mr Hrman, vrything is rady at our nd, and th bst thing w can do in your cas as you know, bfor, lik, liabilitis ar in, if any mor, so hopfully within working days you will b compnsatd, bcaus law changs in April 2013, which says liability is not an issu in any cas, thn cas should b issud for iniury within l0-30 working days, so, as soon as you snd th paprwork out to us, obviously th soonr w will b abl to procd th cas, start working on th cas and all. [ OK Can call you on Friday to s if you rturnd th paprwork. Yup, OK, what day ar w today. Wdnsday. Mayb Monday, might b bttr. will giv you a call. No problm. All right. [unclar] What's your numbr just in cas. OK, plas, not it down, thank you, it is And my nam is Mohammd Ali. Transcript of phon calls 22nd Jan 2014 to 1st Fb 2014

17 Of swift claims Ys, that is right. Good. Any qustions? No, thats OK think, goodby. Good by. Transcript of Brachs 15.x s tabl "Summary of facts of th disput") Phon call dat and tim: (answring machin) Hllo [Mohammd Ali's voic] Hllo Good morning (answring machin) Plas lav a mssag Transcript of Brachs 16.x s tabl "Summary of facts of th disput") Phon call dat and tim: Ruth Hrman Hllo Hllo, hi thr, it is m, Mohammd Ali, how ar you. Ruth Hrman OK You rmmbr th car accidnt. Ruth Hrman My husband is busy at th momnt as you can har. xactly. Would you mind lik if ask you a qustion. Did h post th paprwork back? Ruth Hrman rally don't know as hav noting to do with it, h is daling with it. Can you call back in half and hour. By Transcript of Brachs 17.x s tabl "Summary of facts of th disput") Phon call dat and tim: no far party Transcript of Brachs 18.x s tabl "Summary of facts of th disput") Phon call dat and tim: (can har Mohammd Ali's voic spaking to answring machin) Hllo, hllo 2 qi Transcript of Brachs 19.x s tabl "Summary of facts of th disput") Phon call dat and tim: 29/ Hllo Good vning Mr Hrman, how ar you? OK, OK Good to know, tt is m, Mohammd Ati Hllo thr. Funnily nough hav just, you ar calling up about th paprs and things. Yah, xactly, about th car accidnt. So hav just got thm all out on my dsk at th momnt, am looking at thm now. So lhopto, um, Post thm back tomorrow. Tomorrow, first class. hop to do it tomorrow, latr tomorrow, hav thm all out in front of m. OK, Mr Hrman, if you hav any concrns you can contact m back on this numbr. Right and hopfully will b thr for you. And scondly would it b fin if can Phon tomorrow? lf you do m a favour, Transcript of phon calls 22nd Jan 2014 to '1st Fb 2014

18 snd it via Rcordd Dlivry, plas th paprwork. did try a fw tims. Hllo \t OK So can s thn that lik if rciv th papmork on tim and all that. Alight. So what tim should call you tomorrow to confirm that you hav snt th paprwork. Um, hav somthing on in th morning, mayb in th aftrnoon. Mayb in th aftrnoon. All right, no worris. And what is your mobil no. Mr Hrman. don't normally us that. us this no. if am availabl, am on this no.. Sorry to tak your tim, but altrnat numbr always bcoms handy to hlp a bit if somthing gos wrong. am too old, too old fashiond to b using a mobil ik all th tnagrs, OK, will carry on with it now, hav all of th paprs hr and vrything linkd from you through to Solicitors and lik to rcord vrwhing. Good. Anyway, hop to gt it all in th post tomorrow. Mr Hrman, in cas if you hav any concrns plas contact us, hopfully w will b thr for you right. OK All right Did you call arlir today, saw lots of missd calls, was that from you or from sombody ls. OK am not sur about th othrs. OK Yah axcatly, Thanks by by Good by. Hav a good vning. Transcript of phon call aftr cut off dat for starting to compos lttr of 1st Fb 2014 Phon call dat and tim: 30/ Hllo, good morning. (you can har Mohammd Ali's voic talking bfor h raliss that h has rachd an answring machin). Transcript of phon call aftr cut off dat for starting to compos lttr of 1st Fb 2014 Phon call dat and tim: 30/ Good vning Mr Hrman, it is m, Mohammd Ali, how ar you? Hllo thr. Hi thr. OK, OK That's it Go on, did not gt th stuff otf today, but workd on it, so am hoping to gt it off tomorrow to thm. You did not snd it today. No, but workd on it, it is going to tak just a littl bit longr, so hop to gt it off to thm tomorrow. So whn is th bst tim that can call you back to s if you hav rturnd it. Um, to b saf think, not sur if thr is any nd, but probably bttr on Monday should think. Monday, chas you on Monday again? All right, bbcaus it has alrady bn a wk. You know how important this cas is. And nd of th day, rgarding liability admission and all that, w ar just waiting for your papmork to st this up and gt this on sttld. can tll that you hav bn rally busy, but obviously this thing is rally important and gtting your mony as wll. Ys, no, it is an important mattr. am awar of that. W want to gt it Transcript of phon calls 22nd Jan 2014 to 1st Fb 2014

19 right and gt it don proprly and stuff. But dfinitly going to b writing to thm. hav startd it, but it is going to b a bit, um, a bit... Wll if you want Mr Hrman, what can do, can always arrang for sombody to visit you tomorrow and hlp you out, compiling it up, what do you say. lf you hav any concrns obviously th prson will b abl to hlp you out thr and thn. Hlp you out in filling out all th papr\/vork. No asy for you. No, th right thing to do at this stag, givn th situation, is for m to writ to. narly got it down today, but to b ralistic, it is not going to b tonight now obviously, but it will b tomorrow that writ to thm so am sur that will gt it don tomorrow. Ya Mr Hrman. rally apprciat your tim that you hav takn and so hop that you will rturn. OK Thanks. Hav a good vning. Transcript of phon call aftr cut off dat for starting to compos lttr of 1st Fb 2014 Phon call dat and tim: 01/ Outgoing call to (tlphon numbr givn in call of frcm ) to s if this was a propr businss numbr: Th prson at xtnsion at xtnsion is unavailabl, plas lav a mssag aftr th ton. [Dos not sound alik a businss tlphon numbrl 4 t1 Transcript of phon calls 22nd Jan 2014 to 1st Fb 2014

20 Hrman 5o Solicitors Ltd Grov Hous Wilmslow Road Manchstr M2O 2DR st Fbruary 20 4 Dar Sir Ovrviw am writing to you as hav bn cold calld on my hom tlphon numbr f by you, whn my numbr has bn on th Tlphon Prfrnc Srvic "do not call" list. am claiming for damags for this from you as among othr laws this cold calling was in contravntion ofth Privacy and lctronic Communications (C Dirctiv) Rgulations 2003 as amndd by th Privacy and lctronic Communications (C Dirctiv)(Amndmnt) Rgulations 201 l. My nam and addrss ar as th lttrhad abov. Your dtails, as th potntial dfndant, ar Solicitors Ltd, Grov Hous, Wilmslow Road, Manchstr M20 2DR Summary of facts of th disput (dtaits of th cold calls) My tlphon numbrf is on th Tlphon Prfrnc Srvic (TPS) rgistr and has bn for many yars. Many yars is much longr than th 28 day grac priod undr Th Privacy and lctronic Communications (C Dirctiv) Rgulations 2003 to comply with th "do not call" rquirmnt. t is illgal to cold call numbrs on th Tlphon Prfrnc Srvic rgistr. Du to th quantity ofcalls th Summary of facts ofth disput information is listd in th tabular form nclosd. To sav spac in th tabl lt m summaris hr in rlation to ach cold call that it was ithr from you, furthr and altmativly th cold call was instigatd by you, furthr and altmativly th cold call was instigatd by sombody working on your bhalf. Howvr, th law is clar that th bnficiary or instigator is th rsponsibl party, in this cas it provd to b Solicitors Ltd. could not objct to th call as had bn lid to, illgally th callr had not idntifid a ral organisation, and so had no countr-party to say that objcl to bing calld and to say not to call m back. Thr was no positiv link until, aftr som l3 cold tlphon calls, was to har from Solicitors Ltd thmslvs. Tlphon Prfrnc Srvic Lgal points Th Tlphon Prfrnc Srvic (TPS) stats that "Th Tlphon Prfrnc Srvic is a cntral opt out rgistr whrby individuals can rgistr thir wish not to rciv unsolicitd sals and markting tlphon calls. t is a lgal rquirmnt that companis do not mak such calls to numbrs rgistrd on th TpS.,' Th original lgislation was introducd in May t has subsquntly bn updatd and now th rlvant lgislation is th Privacy and lctronic (C Dirctiv) Rgulations htto:// uk/tps/whatistos.html

21 Ofcom Ofcom stats that "Companis basd ovrsas who call UK consumrs on bhalf of UK-basd organisations must comply with UK law. This mans that thy must scrn thir call lists against th TPS rgistr bfor making unsolicitd sals and markting calls.... Th TPS also mak thir rgistr availabl to ovrsas-basd companis oalling on thir own bhatfso thy know who not to tlphon. Howvr, it is likly that som ovrsas companis who tlphon th UK on thir own account from ovrsas do so to avoid lgal and slfrgulatory rstrictions so do not mak us ofth TPS rgistr." Soitis immatrial ifany ofth calls happnd to b ftom th UK or abroad. As illgally th idntity was not rvald, this information is not known. 5(. Furthr Ofcom stats that abandond calls should not b mad htto ://stakholdrs.ofoo Th Privacy and lctronic Gommunications (C Dirctiv) Rgulations 2003 htto:// n.odf: Claus 30 Procdings for compnsation for failur to comply with rquirmnts ofth Rgulations (l) A prson who suffrs damag by rason ofany contravntion ofany ofth rquirmnts ofths Rgulations by any othr prson shall b ntitld to bring procdings for compnsation from that othr plson for that damag. Ctaus 2l ( 1) A prson shall nithr us, nor instigat th us of, a public lctronic communications srvic [sic, i.. a phon] for th purposs of making unsolicitd calls for dirct markting purposs whr- (a)th calld lin is that ofa subscribr who has prviously notifid th callr that such calls should not for th tim bing b mad on that lin; or (b)th numbr allocatd to a subscribr in rspct ofth calld lin is on listd in th rgistr kpt undr rgulation 26 [i.. numbr rgistrd on th Tlphon Prfrnc Srvic (TPS), as contractd by Ofcom] (2) A subscribr shall not prmit his lin to b usd in contmvntion ofparagraph (l). Claus 26 - (1) A prson shall nithr us, nor instigat th us of, a public lctronic oommunications srvic for th purposs of making unsolicitd calls for dirct markting purposs whr.... (b) th numbr allocatd to a subscribr in rspct ofth calld lin is on listd in th rgistr kpt undr rgulation 26 [i.. numbr rgistrd on th Tlphon Prfrnc Srvic (TPS), as contractd by Ofcom]. Th lnformation Commissionr's Offic Th nformation Commissionr's Offrc stats th following information to companis wishing to sll on th phon at: oranisations/orivacy_and_lctronic communicationsah suid/tlphon marktins You [i.. th company doing th calling] must idntifr yourslfwhn making a tlsals call. faskd, you must provid a valid businss addrss or Frphon tlphon numbr at which you can b contactd. Whn using a subcontractol, th subcontractor's call cntr staff must idntiry th instigator ofth call (that is, th organisation on whos bhalfthy ar making th call) (Rgulation 24(1)(b) applis). [Th information continus in a qustion and answr format:] Q. W pay a subcontractor to mak th calls for us. sn't it thir rsponsibility to mak sur w don't brak th ruls? A. No, undr th Rgulations it's your rsponsibility as th instigator ofth call. Thy may b contractually obligd to mak sur you don't brak th ruls but ifthy lt you down, you ar rsponsibl undr th Rgulations as th prson who instigatd th call. f w wr to tak nforcmnt action, w would usually tak it against you not your subcontractor. You should chck you hav appropriat contracts to guard against such failurs. fyour subcontractor's failurs caus you to brak th ruls, sk lgal advic about an action for brach of contract and find anothr subcontractor who will mak sur vou don't brak th ruls.

22 Q. Do th ruls man our call cntr staff hav to giv out thir nams? A. No. Th ruls man thy hav to giv out th nam ofth company whos products or srvics thy ar promoting. faskd, thy must also provid a valid addrss or Frphon numbr at which th company can b contactd with an opt-out rqust. ('t )L Q. fth subcontractor is making th calls on our bhalf, do thy hav to provid thir idntity or ours? A. Thy must provid your idntity bcaus you hav instigatd th call; th call would not b mad unlss you paid for it to b mad. faskd, your subconhactor or thir call cntr staff must provid a valid addrss or Frphon numbr at which you can b contactd with an opt-out rqust. Q. W dlt numbrs from our databas whnvr w gt an opt-out rqust Ar w doing nough? A. No. You must supprss dtails whn you rciv an opt-out rqust, not dlt thm. fyou dlt thm, you hav no rcord to sh;w that you should not call that numbr. You or your subcontractor might collct it again from a list brokr. Th only way you can lgally call that numbr again is ifth subscribr tlls you dirctly that thy hav changd thir mind and ar now happy to har from you again. fyou us subconfactols, you must mak sur thy don't call numbrs on your supprssion list or numbrs rgistrd on th TPS. Brachs 1. Th Privacy and lctronic Communications (G Dirctiv) Rgulations 2003 Th Privacy and lctronic Communications (C Dirctiv) Rgulations 2003 as amndd byth Privacy and lctronic Cornrnunications (C Dirctiv)(Amndmnt) Rgulations 2011 (th "Rgulations"). Th nformation Commissionr's Offic statmnts ofwhat th law rquirs is at organisalions/privacy and lctronic communications/-/mdia/documnts/library/priv acv and-lctronic/practical-application/guid to privacv and lctronic communications.ashx Du to th quantity of calls and information th summary and brachs ar listd in a tabular form nclosd. To fit into th tabular form th wordings of ach brach hav bn abbrviatd, th full wording ofach brach is as blow. Brach 1..1.x Solicitors Ltd or thir subcontractor calld my numb"r lon th givn dat and tim whn my numbr was listd on th Tlphon Prfrnc Srvic and had-bn so for mor lhan 28 days. lfthy did chck th numbr thy did not do it accuratly; thy did not tak such car in all th circumstancs as was rasonably rquird to comply with th rquirmnt not to call numbrs rgistrd on Tlphon Prfrnc Sruic. n th spradsht this is abbrviatd to " calld illgally whn no. was listd on Tlphon Prfrnc Srvic" Brach 1.2.x Notwithstanding that fact that Solicitors Ltd or thir subcontractor calld my numbron th givn dat and tim and that call should not hav bn mad thy did not idntiry thmslvs as Solicitors Ltd. fusing a subcontractor, th subcontractor's call cntr sta.ff must idntify th instigator ofth call (that is, th organisation on whos bhalfthy ar making th call. Rgulation 24(l)(b) applis). Thy did not tak such car in all th circumstancs as was rasonably rquird to comply with th rquirmnt to idntifu thmslvs. n th spradsht this is abbrviatd to "Did not idntiry thmslvs as Solicitors Ltd". Brach 1.3.x Notwithstanding that fact that Solicitors Ltd or thir subcontactor calld my numbrf on th givn dat and tim and that catl should not hav bn mad th callr did not idntify thmslvs with thir ral nam but gav th nam in this column. Thy did not tak such car in all th circumstancs as was rasonably rquird to comply with th rquirmnt to idntify thmslvs. n th spradsht this is abbrviatd to "Did not idntift with ral nam"

23 Brach 1.4.x Notwithstanding that fact that Solicitors Ltd or thir subcontmotor calld my numbr on th givn dat ard tim and that call should not hav bn mad th callr did not giv ithr th addrss ofth prson or a tlphon numbr on which h can b rachd fr ofcharg. Thy did not tak such car in all th circumstancs as was rasonably rquird to comply with th rquirmnt to idntify thmslvs. Amongst othrs Claus 24 (2)(b) applis. n th spradsht this is abbrviatd to "Did not giv addrss or tlphon numbr on which can b rachd fr of charg" >) Brach 1.5.x Notwithstanding that fact that Solicitors Ltd or thir subcontractor calld my numbr on th givn dat and tim and that call should not hav bn mad th callr did not giv ithr th addrss ofth prson or a tlphon numbr on which h can b rachd fr ofcharg. Th point ofthis claus is so that th company can b contactd back. By giving a tlphon numbr that was not answrd thy did not tak such car in all th circumstancs as was rasonably rquird to comply with th rquirmnt to idntiry thmslvs. Amongst othrs Claus 24 (2)(b) applis. n this spradsht this is abbrviatd to "gav fals numbr that was uncontactabl" Brach 1.6.x Notwitlstanding that fact that Solicitors Ltd or thir subcontractor catld my numbron th givn dat and tim and that call should not hav bn mad th callr did not giv ithr th addrss ofth prson or a tlphon numbr on which h can b rachd fr ofcharg. Th point ofthis claus is so that th company can b contactd back. By giving a tlphon numbr that was not answrd in a normal businss mannr thy did not tak such car in all th circumstancs as was rasonably rquird to comply with th lquircmnt to idntifu thmslvs. Amongst othrs Claus 24 (2)(b) applis. n th spradsht this is abbrviatd to "gav numbr but not a propr businss numbr". Brach 1.7.x Notwithstanding that fact that Solicitors Ltd or thil subcontractor calld my numbrfon th givn dat and tim and that call should not hav bn mad th callr did not idntiry thmslvs vn by showing a callr D. On might infr that thy wr trying to hid th origin ofth call. Thy did not tak such car in all th circumstancs as was rasonably rquird to comply with th rquirmnt to idntify thmslvs. n th spradsht this is abbrviatd to "no callr id" 2. Oral agrmnts Furthr and altmativly Brach 2.1.x Brach of implid trm not to incit th customr, m, into lying. Notwithstanding that fact that Solicitors Ltd or thir subcontractor calld my numbrf on th givn dat and tim and that call should not hav bn mad th callr trid to incit m into lying. h th spradsht this is abbrviatd to "mplid trm not to incit m into lying". Brach 2.2.x Brach ofyour own, or your own agnt's agrmnt and or statmnt. n th spradsht this is abbrviatd to "Brach of your own agrmnt or statmnt". Brach 2.3.x Brach of implid trm not to act illgally. n th spradsht this is abbrviatd to "mplid trm not to inoit m to act illgally". 3. Conduct of Authorisd Prsons Ruls 2013 Solicitors Rgulation Authority Solicitors Ltd is rgulatd by th Solicitors Rgulation Authority. Th Solicitors Rgulation Authority says at that "thos involvd in providing lgal advic ard rprsntation hav long hld th rol oftrustd advisr. Thr ar fiduciary dutis arising from this rol and obligations owd to othrs. No cod can fors or addrss vry issu or thical dilmma which may aris. You must stdy to uphold th intntion ofth Cod as wll as its lttr." n th Cod "th l0 mandatory Principls al

24 all-prvasiv,, and "dfin th fundamntal thical and plofssional standards that [th Solicitols Rgulation Authorityl xpcts ofall firms" and "whn providing lgal srvios you should always hav rgard to th Principls". Th Solicitors Rgulation Authority says that solicitors must: )\ Furthr and altmativly 1. Uphold th rul oflaw and th propr administration ofjustio; Brach Solicitors Ltd did not oprat in accordanc with this. Solicitors Ltd has not uphld th rul of law and th propr administration ofjustic as dtaild lswhr in this lttr, including but not limitd to calling or instigatingcalis illgally whn th frson calld is on th Tlphon Prfrnc Srvic do not call list, and-not comllyirig with th Privacy oflctronic Dirotiv) Rgulations 2003 about disclosing who is"instilating th calls, not complying with rquirmnts ofth Financial Conduct Authority and asking m to li. Loss f,50 Furthr and altrnativly 2. Act with intgrity Brach Mindll Solicitors Ltd did not oprat in accordanc with this. Solicitors Ltd has not conductd businss with intgrity, it has actdillgally as dtaitd lswhr in this lttr, including but not limitd to calting or instigating calls illgally whn th pison calld is on th Tlphon Prfrnc Srvic -do not call list, and-not comllying with th Privacy oflitonic Communications (C Dirctiv) Rgulations 2003 about disclosing who is^instilating th calls, not complying with rquirmnts ofth Financial Conduct Authorif and asking mi to li. As this is th scond spat whirby hav ndurd a squnc ofcold calls as.in my lttr of Auguit 2013, this shows Solicito$ Ltd has not mt this pdncipl, dspit Solicitorc Ltd's protstations to th conhary in rspons to my contacting Solicitors Ltd at that tim' Loss f,50 Furthr and altrnativly 4. Act in th bst intrsts ofach clint Brach Solicitors Ltd did not oprat in accordanc with this. As dtaild lswhr in this lttr Solicitors Ltd put its own bnfit in trying to find nw clints illgally ahad ofth intrsts of its clints and prospctiv customrs by for xampl but limitd to contacting m whn my tlpbon numbr was on th Tlphon Prfrnc Srvic do not c;ll list, and not training staffthat cold calling is illgal (for xampl, call with Andy). Loss!100 Furthr and altrnativly 5. Provid a propr standard of srvic to your clints Brach Mindll Solicitors Ltd did not oprat in accordanc with this. Solicitors Ltd did not provid a propr standaf,d of srvic to m, thir clint or furthr or altmativly thir prospctiv clint as dtaild ilswhr in this lttr, including but not limitd making sur that th Tlphon Prfrnc Srvic do not call list rquirmnts wr mt with, and that th Pdvacy oflctronic Communications (C Dirctiv)Rgulations 2003 rlquirmnts ar complid with and not training staffthat cold oalling is illgal (as xampls, what Bamaby said and th call with Andy). As this is th scond spat whrby hav ndurd a squnc ofcold calls as in my lttr ofaugust 2013, this shows Solicitors Ltd has not mt this principl, dspit Solicitors Ltd's protstations to th contrary in rspons to my contacting Solicitors Ltd at that tim. Loss f,l00 Furthr and altrnativly 6. Bhav in a way that maintains th t ust th public placs in you and in th provision of lgal srvics Brach Solioitors Ltd did not oprat in accordanc with this. Solicitors Ltd has not bhavd in a way that maintains th trust th public would xpct to plac in thmslvs and in th provision of lgal srvics by acting illgally as dtaild lswhr in this lttr, for xampl but not limitd to with rgard to not complying with th Tlphon Prfrnc Srvic do not call list rquirmnts, and th rquilmnts ofth Privacy oflictronic Communications (C Dirctiv)Rgulations 2003, and inciting popl that thy calld, or instigatd oatts to li. As this is th scond spat whrby hav ndurd a squnc ofcold calls as in my lttr of

25 August 2013, this shows Mndtt Solicitom Ltd has not mt this principl, dspit Solicitors Ltd's pro:tstations'to th contrary in lspons to my contacting Solicitors Ltd at that tim' Loss f,200 7' Furthr and altmativly 7. Comply with your lgal and rgulatory obligations and dal with your rgulators and ombudsmn in an opn, timly and co-oprativ mannr Brach Solicitors Ltd did not oprat in accordanc with this. Solicitors Ltd has not complid with thir lgal and rgulatory obligations as dtaild lswhr in this lttr. Loss f,50 Furthr and altrnativly 8. Run your businss or carry out your rol in th businss ffctivly and in accordanc with propr govmanc and sound financial and risk managmnt principls Brach Solicitors Ltd did ;ot oprat in accordanc with this. Solioitors Ltd has not complid with th rquirmnts ofpropr govirnanc by braking th law, furthr and altmativly allowing or instigating its contractors to brak ti iaw, including but not limitd to braking th ruls and guidanc.ofth Finaicial-Conduct Authodty and th Solicitors Rgulation Authority. As this is th scond sparc whrby hav ndurd a squnc ofcoldialls as in my lttr ofaugust 2013, this shows Solicitors Ltd has not mt this principl, dspit Solicitors Ltd's protstations to th contrary in rspons to my contacting Solicitorc Ltd at that tim. Loss f,50 Furthr and altmativly Th Solicitors Rgulation Authority also stats "somtims you may b rfrrd to a solicitor by an organisation such as a trad union, insuranc company or claims managmnt company, or your solicitor may rfr you to arothr olganisation that may b abli to hlp you. fthis happns, th solicitor... must always tll you ifthy gt any bnfrt, financiat or othrwis, from that arangmni.", htlo:// Brach Solicitors Ltd did not oprat in accordanc with this. Solicitors Ltd has not complid with th rquirmnts tlling m if thy gt any bnfit financial 01 othrwis from any rfrals, ifany rfnal took plac. Lossf,50 4. Protction from Harassmnt Act 1997 Furthr and altmativly Phoning without chcking against TPS amounts to harassmnt, and undr htto:i/*rrrv.lsislation. "th prson whos cours ofconduct is in qustion ought to know that it amounts to harassmnt of anothr ifa rasonabl prson in possssion ofth sam information woutd think th cours of conduct amountd to harassmnt ofth othr." and any rasonabl prson would say that bing cold calld illgally amounts to harassmnt and this lack ofcar and or nglignc mans that suffrd a loss. fyou do not achiv your prospcts through cold calling or through cold calling bing carrid out as part of your systm, what vidnc hav you of how you did achiv ths lads? Brach Solicitors Ltd cold calld or instigatd or bnfitd ftom cold calling by cours of conduct and so harassd m and calld m mor thn l9 tims ovr a l3 day priod including l0 calls on 20th January 2014, at a frqunoy ofup to on pr minut. Loss f, Furthr losss, stand alon or contributing to thos abov as appropriat Furthr and altmativly 5.1 Mndlt Solicitors Ltd's mthod of apploach by contacting m illgally and not saying who thy wr mant thal rathr than bing abl to mitigat my loss by hanging up, had to ngag you and/or your subcontractors in discussion and to play along until Solicitors Ltd, bing th cor ofth problm and th bnficiary, was rvald. Th first call should hav and could hav statd that it was ftom Solicitors Ltd. nstad thr was a long trail that had to b gon along. This not saying who you wr which mant that you wr calling illgally,

26 mans that had to spnd much mor lim to go far nough along th procss to find out that you wr th bnficiary, which has contributd gratly to th amount of tim takn and damags claimd. Loss f200 7L Furthr and altmativly 5.2 Prparing this cas has takn m 2 days to prpar thrfor suffrd a loss Loss!100 Furthr and altmativly 5.3 Solicitors Ltd cold calld m about a road traf{ic accidnt that thy said that had had, whn in fact hav not had an accidnt. Howvr this was strssful and upstting as cousin, aunt and grat grandfathr wr all involvd in fatal road traffic accidnts. As wll as this strss, it took m away from othr work. Loss f,100 Furthr and altmatiyly 5.4 Solicitors Ltd cold calld and disturbd m at hom whn my wif and wantd pac and quit. and pay for my phon for my own us and my wif is on anti-dprssant pills thrfor suffrd loss Loss fl00 Furthr and altmativly 5.5 ach call was vry upstting, and taks som hours to gt ovr th upst ofhaving bn disturbd, spcially whn th calls wr illgal, bfor could gt back to my work. Loss fl00 Amount of claim From Solicitors Ltd am claiming f,9,990 as dtaild abov. Furthr claim intrst pursuant to sction 69 ofth County Courts Act 1984 on th sum of09,990 from th dat of ach brach at th rat of 8oZ pr annum, amounting to f,27.68 to today lst Fbruary 2014 as dtaild blow and continuing at th daily rat of 92. l9 untiljudgmnt or soonr paymnt. Du to th numbr ofphon calls and numbr ofbrachs th intrst is dtaild as part ofth attachd tabl. Furthr information Not that with rgard to rgulation th Claims Managmnt Rgulator is rsponsibl for rgulating businsss lhat handl compnsation in rlation to prsonal injury. Th Ministry ofjustic wbsit at htto:// says "Th Caims Managmnt Rgulator is rsponsibl for rgulating businsss that handl crtain typs of claims for compnsation in rlation to prsonal injury,....." but Solicitors Ltd ar not listd. Som may think that this shows lack ofcar and or nglignc has mant that as, ifyou do not rgistr with thm, th Ministry ofjustic cannot rgulat you, fyou wr rgulatd by th Ministry ofjustic, you would hav had to comply with all ofth faturs ofth Conduct ofauthorisd Prson Ruls 2013 as amndd on lsl Ap l which includ cold calling not in accordanc with th Dirct Markting Association's Dirct Markting Cod ofpraclic. For th purposs ofthis claim hav put a cut offof2gth January 2014, plas contact all th parts ofyour organisation to gt thm to stop calling m, from 6th Fbruary 2014 if am still bing calld by Mohammd Ali, or by anybody ls that culminats in Solicitors Ltd or has or is shown to b part ofth your ntwork or systm, will hav to look at starting a nw cas. giv you 2l days, until 2l st Fbruary 2014 to pay my claim. f do not har liom you will giv you on furthr waming bfor taking th maftr to court. Yours faithfully Hrman

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