2 OCTOBER 2014 MONTREAL, CANADA

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1 ICAO GLOBAL AVIATION COOPERATION SYMPOSIUM 2 OCTOBER 2014 MONTREAL, CANADA ANGELA GITTENS DIRECTOR GENERAL ACI WORLD 1

2 ICAO GLOBAL AVIATION COOPERATION SYMPOSIUM 2 OCTOBER 2014 MONTREAL, CANADA ANGELA GITTENS DIRECTOR GENERAL ACI WORLD 2

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4 Middle East 6% Africa 2% North America 22% Asia-Pacific 27% Latin America and Caribbean 5% Europe 38% 4

5 improvement fees (or Passenger facility charge) 2% Ground handling services (excluding fuel charges) 4% Security charges 8% Other 15% Passenger charges 36% Landing charges 23% Terminal rentals paid by airlines for space utilization 12% 5

6 Food & Beverage 5% Advertising 4% Other 15% Retail concessions 29% Car parking 20% Property and real estate income or rent 20% Rental car concession 7% 6

7 13% 14% 18% 11% 16% 13% -6% <1m 1-5m 5-15m 15-25m 25-40m >40m World Size (Passengers) 7

8 4.9% 6.8% 8.5% 7.4% 5.5% 5.9% -1.1% <1m 1-5m 5-15m 15-25m 25-40m >40m World Size (Passengers) 8

9 Advanced Economies 14% Emerging Markets 86% Emerging markets 51% Advanced economies 49% Source: International Monetary Fund *The term emerging markets is used throughout to refer to the IMF classification emerging markets and developing economies. 9

10 Emerging aviation markets 33% Emerging aviation markets 45% Rest of the world 55% Rest of the world 67% 10

11 Jan-00 May-00 Sep-00 Jan-01 May-01 Sep-01 Jan-02 May-02 Sep-02 Jan-03 May-03 Sep-03 Jan-04 May-04 Sep-04 Jan-05 May-05 Sep-05 Jan-06 May-06 Sep-06 Jan-07 May-07 Sep-07 Jan-08 May-08 Sep-08 Jan-09 May-09 Sep-09 Jan-10 May-10 Sep-10 Jan-11 May-11 Sep-11 Jan-12 May-12 Sep-12 Jan-13 May-13 Index Dot-Com Recession & 9-11 SARS Outbreak Great Recession Eyjafjallajokull Eruption Euro area Crisis Emerging/Developing Economies Advanced Economies 11

12 City, Country 2013 PAX (millions) % Chg Rank 2013 Rank 2012 Rank 2003 Atlanta GA, USA Hartsfield-Jackson Atlanta International 94.4 m Beijing, China (People's Republic of China) Beijing Capital International 83.7 m London, United Kingdom Heathrow 72.4 m Tokyo, Japan Tokyo International (Haneda) 68.9 m Chicago IL, USA O'Hare International 66.8 m Los Angeles CA, USA Los Angeles International 66.7 m Dubai, United Arab Emirates Dubai International 66.4 m Paris, France Dallas/Fort Worth TX, USA Jakarta, Indonesia Aéroport de Paris-Charles de Gaulle Dallas/Ft Worth International Soekarno-Hatta International 62.1 m m m

13 City, Country 2013 PAX (millions) % Chg Rank 2013 Rank 2012 Rank 2003 Atlanta GA, USA Hartsfield-Jackson Atlanta International 94.4 m Beijing, China (People's Republic of China) Beijing Capital International 83.7 m London, United Kingdom Heathrow 72.4 m Tokyo, Japan Tokyo International (Haneda) 68.9 m Chicago IL, USA O'Hare International 66.8 m Los Angeles CA, USA Los Angeles International 66.7 m Dubai, United Arab Emirates Dubai International 66.4 m Paris, France Dallas/Fort Worth TX, USA Jakarta, Indonesia Aéroport de Paris-Charles de Gaulle Dallas/Ft Worth International Soekarno-Hatta International 62.1 m m m

14 City, Country 2013 PAX (millions) % Chg Rank 2013 Rank 2012 Rank 2003 Atlanta GA, USA Hartsfield-Jackson Atlanta International 94.4 m Beijing, China (People's Republic of China) Beijing Capital International 83.7 m London, United Kingdom Heathrow 72.4 m Tokyo, Japan Tokyo International (Haneda) 68.9 m Chicago IL, USA O'Hare International 66.8 m Los Angeles CA, USA Los Angeles International 66.7 m Dubai, United Arab Emirates Dubai International 66.4 m Paris, France Dallas/Fort Worth TX, USA Jakarta, Indonesia Aéroport de Paris-Charles de Gaulle Dallas/Ft Worth International Soekarno-Hatta International 62.1 m m m

15 City, Country 2013 PAX (millions) % Chg Rank 2013 Rank 2012 Rank 2003 Atlanta GA, USA Hartsfield-Jackson Atlanta International 94.4 m Beijing, China (People's Republic of China) Beijing Capital International 83.7 m London, United Kingdom Heathrow 72.4 m Tokyo, Japan Tokyo International (Haneda) 68.9 m Chicago IL, USA O'Hare International 66.8 m Los Angeles CA, USA Los Angeles International 66.7 m Dubai, United Arab Emirates Dubai International 66.4 m Paris, France Dallas/Fort Worth TX, USA Jakarta, Indonesia Aéroport de Paris-Charles de Gaulle Dallas/Ft Worth International Soekarno-Hatta International 62.1 m m m

16 City, Country 2013 PAX % Chg Rank Rank Rank (millions) Hong Kong, China Hong Kong International 59.6 m 6.3% Frankfurt, Germany Frankfurt International 58 m 0.9% Singapore Changi International 53.7 m 5.0% Amsterdam, Netherlands Schiphol International 52.6 m 3.0% Denver CO, USA Denver International 52.5 m -1.1% Guangzhou, China Guangzhou Baiyun International 52.4 m 8.6% Bangkok, Thailand Suvarnabhumi International 51.4 m -3.1% Istanbul, Turkey New York NY, USA Istanbul Ataturk International John F. Kennedy International 51.3 m 13.7% m 2.3% Kuala Lumpur, Malaysia Kuala Lumpur International 47.5 m 19.1%

17 CUSTOMER SERVICE EXCELLENCE ENVIRONMENTAL STEWARDSHIP ECONOMIC VITALITY SAFETY AND SECURITY SUSTAINABILITY TRAINING AND SUCCESSION PLANNING 17

18 APEX IN SAFETY REVIEWS Seattle, USA (SEA) Toronto, Canada (YYZ) Athens Greece (ATH) Medina, Saudi Arabia (MED) Cluj, Otopeni, Benaesa - Bucharest, Romania (CLUJ, OTP & BBU) Beijing, China (PEK) San Pedro Sula, Honduras (SAP) Quito, Ecuador (UIO) Nouakchott, Mauritania (NKC) St. Johns, Antigua (ANU) Abidjan, Cote d Ivoire (ABJ) Abu Dhabi UAE (AUH) Lome, Togo (SALT) Pilot Lusaka, Zambia (LUN) Jakarta, Indonesia (CGK) Maputo, Mozambique (MPM) Mahebourg, Mauritius (MRU) Kolkata Chennai, Ahmedabad, Guwahati - India (CCU; MAA; AMD & GAU)

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28 Leading, representing and serving the global airport community 28

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