HEADLINES. The 2016 ACI Global Training calendar is here 3

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1 HEADLINES The 2016 ACI Global Training calendar is here 3 Global ACI- ICAO Airport Management Professional Accreditation Programme (AMPAP) Graduates from North America recognized at the 2015 ACI-NA Annual Conference and Exhibition 2015 AMPAP Graduate Mr. Maximilian Hartwig from Flughafen München GmbH comments on the AMPAP programme 4 7 ACI Global Training Photo Gallery 8 Featured course: EASA Implementing Rules for Aerodromes 13 Featured course: Airport Air Service Development 14 Meet our faculty: Andre J. Bergeron 15 Online Training Increases Team Strength and Motivation 18 The OLC launches a new Certificate in Project Management 19 Course calendar, November December

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3 The 2016 ACI Global Training calendar is here Dear airport colleagues, ACI Global Training Newsletter - October 2015 ACI Global Training is pleased to announce the release of our 2016 calendar. The calendar includes dates for our industry leading programmes such as, the Airport Executive Leadership Programme, ACI-ICAO AMPAP electives, the Global Safety Network Diploma Programme along with many other classroom and online courses. Our mission is to design and provide education programmes that assist airports in developing their staff, managers and leaders to meet the ever changing needs of the airport business. The methodical yearly planning process ensures that we continue to respond to our members' and industry stakeholders' educational needs. Our planning process is driven by insightful data and feedback received from our training centres, ACI regions, our faculty, our bi-annual ACI Training Needs Survey, and by our world and regional standing committees. I trust that you will find the 2016 calendar a valuable planning tool to help develop our most important resource, our people! I look forward to welcoming you to one of our ACI Global Training courses in the near future. Kevin Caron Head, Global Training and DNA Assistance Programmes ACI World Click here to visit our 2016 ACI Global Training calendar 3

4 Global ACI- ICAO Airport Management Professional Accreditation Programme (AMPAP) Graduates from North America recognized at the 2015 ACI-NA Annual Conference and Exhibition Photo (from left): Mr. Kevin Burke, President & CEO, ACI North America; Mr. Rolf Reichmann, Manager, Jacksonville Aviation Authority (JAA); and Ms. Angela Gittens, Director General, ACI World). This year, AMPAP had one of its largest graduating classes 120 graduates to date consisting of 115 International Airport Professionals (IAP) and 5 AMPAP associate diplomas. Mr. Rolf Reichmann from Jacksonville Aviation Authority (JAA) was one of the fifteen AMPAP graduates from North America in About Mr. Rolf Reichmann Mr. Riechmann has worked in the aviation industry for 14 years. Three years were spent with Southwest Airlines in Outside Operations and 11 years with the JAA in Airport Operations, Business Development and Airport Management. In 1999, Mr. Riechmann joined Southwest Airlines as an Outside Operations Training Coordinator at JAX. Training all new hires in various operations of B737 including weight and balance, pushing/parking/towing and other duties. 4

5 Global ACI- ICAO Airport Management Professional Accreditation Programme (AMPAP) Graduates from North America recognized at the 2015 ACI-NA Annual Conference and Exhibition (continued) After 9/11, Southwest enacted a hiring freeze at which time Mr. Riechmann left the company, earned his Master of Public Administration from the University of North Florida and was hired as an Airport Operations Specialist with the JAA. After four (4) years in Airport Operations at JaxEx, Mr. Riechmann spent an additional four (4) years in Business Development writing/managing leases and other items for JaxEx Airport, Cecil Airport and Herlong Recreational Airport along with cargo, warehouse, FBO s and other pertinent leases at JAX. Mr. Riechmann has been in his current position for over three years at Herlong and oversees a staff of nine (9) and approximately 180 based tenants. Prior to entering the aviation world in 1999, Mr. Riechmann worked as an All-Lines Insurance Adjuster and played professional golf for ten (10) years prior to that. When not at work, Rolf enjoys spending time with his wife Meghan and five (5) year old twins Riley and Parker. 5

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7 2015 AMPAP Graduate Mr. Maximilian Hartwig from Flughafen München GmbH comments on the AMPAP programme Photo: from left Mr. Maximilian Hartwig, IAP, Manager Traffic and Infrastructure Planning at Munich Airport and Ms. Angela Gittens, Director General, ACI World. My career in the aviation industry began in 2005 with a dual-practice oriented study programme specialised in Economics/Business Administration and Airport/Aviation Management (diploma s degree) in cooperation with Munich Airport. Through this programme, I gained a deep appreciation of the specific challenges in our sector, as well as a greater understanding of the systemic point of view in aviation management. After being trained and certified in more expert level courses, I received the opportunity to apply for AMPAP in My overall experience and the most important benefits of AMPAP in my opinion, can be summarized with two capital privileges. The first of which is the chance to highly broaden my knowledge in the aviation industry in general and more specifically in airport management. The second would have to be the opportunity of gaining an in-depth view into practical experiences/ best practices from all over the world by other aviation experts, with whom we globally network during and beyond this programme. Therefore I m convinced that every AMPAP student can benefit from this global network of experts and instructors! In terms of my professional development, all the significant AMPAP course contents as well as the acquired global network, helped me very much in my daily business projects and responsibilities. Furthermore, the programme enabled me to challenge myself every day and prepared me for my own prospective business career in a globally operating aviation world. So for all these mentioned reasons I can highly recommend this unique and high-class programme to every player in aviation management. 7

8 ACI Global Training Photo Gallery ACI Global Training Newsletter - October 2015 Here are just a few photos from ACI Global Training courses recently held for the third quarter of Contact us today at training@aci.aero if you want any of these courses to be held at your airport! Developing a Customer Service Culture at Airports July 2015 I Abu Dhabi, UAE Airport Collaborative Decision Making August 2015 I Kuala Lumpur, Malaysia 8

9 ACI Global Training Photo Gallery (continued) ACI Global Training Newsletter - October 2015 Accident and Incident Investigation August 2015 I Sint Maarten GSN 5: Advanced Safety Management Systems 31 August 04 September 2015 I Johannesburg, South Africa 9

10 ACI Global Training Photo Gallery (continued) ACI Global Training Newsletter - October 2015 GSN 2: Airside Safety and Operations September 2015 I Johannesburg, South Africa Airport Master Planning September 2015 I Incheon, South Korea 10

11 ACI Global Training Photo Gallery (continued) ACI Global Training Newsletter - October 2015 Airport Enterprise Risk Management September 2015 I Bucharest, Romania GSN 5: Advanced Safety Management Systems September 2015 I Bloemfontein, South Africa 11

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13 Featured course: EASA Implementing Rules for Aerodromes The European Commission Regulation for Aerodromes (EU) No 139/2014 was published in the Official Journal of the EU on 12th February 2014 and came into effect on 6th March This course aims to provide EU and EEA Member States clear guidance and understanding of the Implementing Rules (IRs) and their Annexes to ensure a smooth transition from their existing national aerodrome regulations to the new regulation, while maintaining a high level of civil aviation safety and compliance, and reflecting best practices in the field of aerodromes, taking into account the applicable ICAO Standards and Recommended Practices (SARPs). For more information, click here. Upcoming sessions: Dates Location Member/WBP Non-Member December 2015 Istanbul, Turkey US$1,450 US$2, February 2016 Athens, Greece US$1,500 US$2, July 04 August 2016 Abu Dhabi, UAE US$1,500 US$2,170 13

14 Featured course: Airport Air Service Development A well-developed route network not only improves the function of an airport as a connecting point for the local economy to the rest of the world, but is the underlying factor that permits an airport s commercial success. Incoming and outgoing air services, which builds cargo and passenger streams, will stimulate direct revenues and increase non-aeronautical revenues as well as the airport s overall market value as a place to undertake airport / non-airport related business activities. Within this context, the course provides participants with the understanding of how to effectively approach and support airline decisions to serve your airport. Upcoming session: Dates Location Member/WBP Non-Member December 2015 Incheon, South Korea US$950 US$1,400 14

15 Meet our faculty: Andre J. Bergeron Courses: Airport Non-Aeronautical Revenues and Managing Airport Service Quality Mr. Bergeron provides consulting services focusing on travel retail development and has been involved in numerous projects in Canada, the United States, the Caribbean Islands, Europe, Asia and the Middle East. Some of these projects have included tendering, evaluating current and future concession potential for acquisition purposes, evaluating and forecasting for the concession programs at airports. He has also been contracted by ACI to develop and deliver conference sessions dealing with airport commercial and revenue management to audiences worldwide Andre has an intimate and detailed knowledge of the duty free concession business, airport retail (tax paid and duty free) and airport commercial revenue development. Prior to his current role, Mr. Bergeron was a Vice-President and General Manager with a multi airport Canadian duty free operator where he managed and controlled the financial, marketing, sales and operational aspect of the business. Andre is currently working on the conceptualization of a new Commercial Management course which will address topics such as: airport concession management and planning, contract continuity and review, fraud and loss prevention and the concession management structure. Look for this course in 2016! 15

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17 ACI Global Training Newsletter - October

18 Online Training Increases Team Strength and Motivation Dublin Airport have witnessed an increase in bench strength of the team but also the self-worth and motivation of the staff member after training their staff with ACI s Online Learning Centre. Grainne Murphy, Airside Safety Compliance Training Manager at Dublin Airport Authority, says our courses are an effective way to get industry knowledge and best practice amongst the operational team." Murphy revealed Dublin Airport chose to train online because staff can do the course at their own pace." Her personnel love the course content because it both supplements and broadens their knowledge base of their work environment. Interested in training your personnel? Find out more about training online here or check out our diverse course catalogue 18

19 The OLC launches a new Certificate in Project Management Project Management knowledge and skills are vital in today s rapidly expanding airport industry. Whether you are responsible for small or large projects or are simply interested in a career in project management, our Certificate in Project Management will equip you with the skills to properly manage projects from start to finish. This comprehensive online course, developed by McGill University of Continuing Studies, is fully aligned with A Guide to Project Management Body of Knowledge (PMBOK Guide) 5th edition. Consisting of 14 online modules, this course contains case studies, quizzes, live webinars led by McGill s project management experts, as well as practical tips and advice provided by experienced project management professionals. On successful completion of the course, you will receive an attestation from McGill s School of Continuing Studies indicating that you have earned 35 contact hours of formal project management education required to be eligible to apply to take Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification exams. USD: $ Duration: Approximately 35 hours Click here to register 19

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21 Course calendar, November December 2015 Date Month Course Language Member Price US$ Non-member Price US$ Location Country November Managing Aerodrome Works English Abu Dhabi UAE November Passengers with Reduced Mobility Workshop English Athens Greece November Airport Revenue Generation* English Beijing November November November GSN 6 - Aerodrome Auditing and Compliance English Abu Dhabi Airport Collaborative Decision Making (A-CDM) English Istanbul GSN 2 - Airside Safety and Operations English Bucharest China UAE Turkey Romania November ACI/ICAO Aerodrome Certification* English Bangkok Thailand Nov - Dec Developing a Customer Service Culture at Airports* English Nashville December Airport Air Service Development English Incheon December EASA Implementing Rules for Aerodromes English Istanbul USA South Korea Turkey *This course can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP) To view the full 2015 calendar click here To view the full 2016 calendar click here or send us an at training@aci.aero Click here to register for a course. 21