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- Garey Newton
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1 s Come usare le tecnologie di IP Communication p er migliorare la p roduttiv itа della PA e sv ilup p are nuov i serv iz i p er cittadini ed imp rese Sergio GIANOTTI Direttore Tecnico erca to P u b b l ica A m m inis tra z ione C is co S y s tem s g ia nott@ cis co. com 1
2 I o t i v i d e lla C o n v e r g e n z a P rod u ttiv itа P roces s i B u s ines s Tra s f orm B u s ines s a z ione Valore Riduzione dei C os t i F is s i Riduzione dei C os t i V a r ia b il i a g g ior e A f f ida b il it а e C ont r ol l o P r odut t iv it а e P r oc es s i I nnov a t iv i Valore T ot ale 2
3 L i m p o r t a n z a d i u n a p p r o c c i o i n t e g r a t o PB X D i g i t a le I P PB X VV oic e aa il II VV R UU II VV R DD NN SS CC aa ll ll CC ont rr ol Directory SS erv ices TT DD SS ww it cc hh ing FF aa bb rr ic LLLL ine TT rr unk CCCC aaaa rrrr ds ds CC aa rr ds PSTN PIATTAFORE CC AL LL CC ONTR OL RETE IP CC aa ll ll CC on trol / SS II P P PP rox y Directory/ SS ecu rity PP ol icy V SY ST E AP PP LL IC IC AZ IONI PSTN LL oca ll iz - zz aa zz ion e EE tt hh SS ww cc hh FF aa bb r U r U NN DD U N T E CISCO er net Directory it ing Si ic IF IE CO ICA ION S SY ST LL ine VV oic e ob il itа/ CO INF GG aa RR tt ew ASTR U aa yy N GG ICA aa UU tt ew TTU aa yy T RR PP res A ION en zz aa S TE RR INAL I I P 3
4 R i d u r r e i C o s t i F i s s i Valu e Costi F issi I ns t a l l a zione f onia a nut enzione f onia (h w, s w ) U p g r a de f onia C a b l a g g io int eg r a t o P ot enzia m ent o r et e da t i Riduzione t r unk v oc e C ons ol ida m ent o l inee I S D N / P S T N T el ef oni I P I nt eg r a zione v oc e/ v ideo P r oj ec t m a na g em ent S p a zio f is ic o (uf f ic i, da t a c ent er ) O t t im izza zione t ea m di s up p or t o Riduzione dei C os t i F is s i Riduzione dei C os t i V a r ia b il i a g g ior e A f f ida b il it а B us ines s P r odut t iv it а e P r oc es s i I nnov a t iv i V a l or e T ot a l e 4
5 G W I P e r c o r s i d e lla C o m u n i c a z i o n e A cces s o S icu rez z a S E R V E R F A R II nn tt rr aa nn ee tt L A N V id eo G a tew a y S w itch ing a tek eep er V id eo B rid g e DEC T U TEN TI O B I L I PP SS TN II SS DN D a t i V o c e V i d e o C entra l ino U TEN TI F I S S I 5
6 Lo S c e n a r i o d e lla C o n v e r g e n z a In tr a n e t es s a g g is tica C entra l ino S icu rez z a W L A N S w itch ing A cces s o S ER V ER F A R U TEN TI O B IL I P S TN I S DN R e te C o n v e rg e n te U TEN TI F IS S I 6
7 R i d u r r e i C o s t i V a r i a b i li Costi O p e r a tiv i G t s t a a v T r a f f r a l O b f s s l a l O b f s s b a O b f s es ione is em udio/ ideo ob il it а ic o int -a zienda e ut ound is o-f is o oc e ut ound is o-f is o int er ur no ut ound is o-m ob il e Valu e Riduzione dei C os t i F is s i Riduzione dei C os t i V a r ia b il i a g g ior e A f f ida b il it а B us ines s P r odut t iv it а e P r oc es s i I nnov a t iv i V a l or e T ot a l e 7
8 A r c h i t e t t u r a IP C o m m u n i c a t i o n s T r a f f i c o V o c e II nn tt ern et II P P PP LL SS VV oce/ VV id eo/ Da ti PP SS TT NN II SS DD NN ob ii le 8
9 Cisco U nif ied Communications S y stem: ob ilitа La obilitа d e i P r of ili A u d io e V id e o l 5 og6 18in IP l5 og6 18in S ed e P erif erica S ed e P erif erica C is c o S y s te m s, In c. A ll r ig h ts r e s e r v e d C o u rs e a c r o n y m v x. x #-9
10 E s t e n d e r e l A f f i d a b i li t а A f f id a b il itа b u sin e ss a p p a r a t a r c h t a l D a s t r y P r l c a A a t m l P r s t t t a r a t a Ridonda nza di o Ridonda nza it et ur e is er ec ov er ot ezione del e om unic zioni ut ent ic zione er ina i/ ut ent i ot ezione dei is em i Rep or is ic int eg Valu e Riduzione dei C os t i F is s i Riduzione dei C os t i V a r ia b il i a g g ior e A f f ida b il it а B us ines s P r odut t iv it а e P r oc es s i I nnov a t iv i V a l or e T ot a l e 10
11 R i d o n d a n z a, A f f i d a b i li t а e In t e g r a z i o n e 1 II nn tt ern et II P P PP LL SS VV oce/ VV id eo/ Da ti 2 PP SS TT NN II SS DD NN S C C P S I P 11
12 S ic u r e z z a E s te s a C is c o I nt er net I nt r a net In f ra s t ru t t u ra Si Si S eg m enta z ione V L A N Ges P rotez t ionione e C L h a iay erm 2 a t e F H irew a l l / I DS a rd ened O S Term Q os e s og C ertifin icaa l tii ld ieig ita l i CV I m P ertif m N a S ica g icu initire s d ofig twita a l ire ApTel S f irmicu rez z a irel p efl ica oni i es sti u W tentica tea z a ion PG S rotez a estewnas a aione S v R G oca TPA TLR / l TL ip S s Sicu ri eg l g a y g z iione inis ione L DA P S AC egms A m nainteg l a z tra ione p rotetta ra z to u S l ti-l iv el l S os L ena b l ed TL Directory C P ifrotez f rod S ir TP ra tu ione ra v oce h ttp s l iz z a ta G es tione centra P ia tta f orm e H a rd ened S eg na l a z ione h e S I P 12
13 G S i c u r e z z a IP C o m m u n i c a t i o n s P art e d i u n a S t rat eg i a d i S i c u rez z a C om p let a In tt ern et A p p l ica z ioni N etw ork Des k top A p p l ica z ioni Term ina l i C a l l a na g er a t ew a y es s a g i ng A p p l i c a z i one IP Phone I nf ra s tru ttu ra C a l l a na g er C i s c o h a d i m o s t r a t o d i e s s e r e i n g r a d o d i c o s t r u i r e u n a r e t e V o I P c h e h a c k e r s o f i s t i c a t i n o n s o n o s t a t i i n g r a d o d i p e n e t r a r e o d i s t u r b a r e - iercom 13
14 i g li o r a r e la P r o d u t t i v i t а e d i P r o c e s s i Valu e V a n ta g g i Com p e titiv i T a v P r t p p l a X L l c l a b a h, v U s a g C t I a c t N w k C g F s P r ob il it а el el or o odut iv it а (A ic zioni ) ig ior e ol or zione (r ic -m edia ideo) nif ied es ing us om er nt er ion et or onv er enza is o- ob il e es enc e Riduzione dei C os t i F is s i Riduzione dei C os t i V a r ia b il i a g g ior e A f f ida b il it а B us ines s P r odut t iv it а e P r oc es s i I nnov a t iv i V a l or e T ot a l e 14
15 Prob lema: Come D are le G iuste Inf ormaz ioni, al omento G iusto, nel odo G iusto alla Persona G iusta B A N C A Si lo s o p e r a t i v i No i n t e r o p e r a b i li t а No c o lla b o r a z i o n e C o s t o s o : s o lo R a d i o R e t i p r o p r i e t a r i e EE ss ee mm pp ii o o :: PP uu bb bb li cc aa SS ii cc uu rr ee zz zz aa C i s c o S y s t e m s, I n c. A l l r i g h t s r e s e r v e d. C o u r s e a c r o n y m v x. x #-1 5
16 C i s c o IP IC S In S i n t e s i 1 2 C i s c o I PI C S i n d i r i z z a l i n t e r o p e r a b i li t а R a d i o L i n t e r o p e r a b i li t а v o c e c o m p le t a c o n s e n t e i l Pu s h t o Ta lk o v u n q u e e d e s t e n d e i s i s t e m i r a d i o a lle r e t i I P 3 I l g e s t o r e d e lle e m e r g e n z e e d e l c o o r d i n a m e n t o c o n s e n t e i n t e r o p e r a b i li t а d i n a m i c a, a f f i d a b i li t а e a u d it tr a il 4 A r c h ite ttu r a p r e d is p o s ta a d in te g r a r e d a t i, v i d e o, m e s s a g i n g, s e n s o r i e d a lt r i t i p i d i in fo r m a z io n e C is c o S y s te m s, In c. A ll r ig h ts r e s e r v e d. C o u rs e a c r o n y m v x. x #-1 6
17 W OO WW m C u s t o m e r In t e r a c t i o n N e t w o r k : P i щ S t r u m e n t i p e r i l C u s t o m e r S e r v i c e eb E-m aa il CC onta ct CC enter uu t-ta ss kk ing CC ii tt tt ad ii nn ii Tel ef ono Dati I n teg r ati R et e IP C on v ergen t e AA gg ente RR em oto FF aa xx VV id eo irel es ss CC onta ct CC enter FF orm aa ll e II nterno B e n e f i c i p e r i l C i t t a d i n o : AAA sss aaa sss sss ppp uuu uuu cces o i erv iz iz i em re e com nq e AAA cces sss o sss econd o lll e mm od aaa lll itа ppp ref erite ddd aaa lll cl iente CCC aaa ddd sss CCC VVV PPP l l l ppp sss fff s ons is is tenz el erv iz iz io is is co oice orta er el -s erv ice A m m i n i s t raz i on e P u b b li c a Cisco IPCC CV P C i s c o S y s t e m s, I n c. A l l r i g h t s r e s e r v e d. C o u r s e a c r o n y m v x. x #-1 7
18 C on c lu s i on e 18
19 W W IP P h o n e c o m m e r c i a li z z a t i per Synergy Research Group WW IP Phone Shipments: Units K u nits A lc a t e l A v a y a C i s c o i t e l N E C N o r t e l S i e m e n s 3 C o m F onte: S y nerg y R es ea rch, N ov em b re
20 G li O b i e t t i v i C i s c o Ef f ica cia C ol l a b ora z ione A p ertu ra R i m a n e r e p r o t o c o l a g n o s t i c s t i m o la n d o e s u p p o r t a n d o l e v o lu z i o n e d e g li s t a n d a r d a s s i m i z z a r e la p r o t e z i o n e d e g li i n v e s t i m e n t i d e i c li e n t i H , S C C P, G C P, S I P, P I / J P I, Q. S I G, N S S, A I S, S TA TA DP -A DI F ocu s s u l l e neces s itа I p r ot oc ol l i s ono v eic ol i dei s er v izi S em p l ic it а di m ig r a zione S up p or t o m ul t ip r ot oc ol l o I nt er w or k ing f r a p r ot oc ol l i P r o p o r r e a p p li c a z i o n i e p r o d o t t i i n n o v a t i v i c h e i n d i r i z z i n o le e s i g e n z e d e g li u t e n t i 7900 Series I P P h o n es C isc o u n if ied V id eo A d v a n t a g e eet in g P l a c e E v o lv e r e g a t e w a y s, c a ll p r o c e s s i n g, t e r m i n a li, r e t e e a p p li c a z i o n i v e r s o g li S t a n d a r d 20
21 C i s c o : Le a d e r s h i p i n S IP Ef f ica cia C ol l a b ora z ione A p ertu ra I n ter f ac c e E v o l u te S I P S I P G atew ay, S er v ic e P r o v id er C al l A g en t, T el ef o n i S I P d i B as e S u p p o r to N ativ o p er T el ef o n i S I P in C is c o C al l an ag er e C al l an ag er E x p r es s R ic h ed ia C o n f er en c in g C is c o eetin g P l ac e S I P S o f h o n C l C c o I P C o m m u n r, A p p l n 3 P tp e ien t is ic ato ic az io i ze ar ti C al l C o n tr o l S I P 3 ze P ar ti p er C o n tac t C en ter e A p p l ic az io n i S I P S u r v iv ab l e R em o te S ite T el ep h o n y ( S R S T ) T r u n k -s id e E n ter p r is e C al l A g en t e A p p l ic az io n i C is c o C al l an ag er, C is c o C al l an ag er E x p r es s C is c o U n ity, C is c o eetin g P l ac e Cisco h a cost r u it o l e b a si con S I P g a t e w a y e se r v iz i S I P p e r se r v ice p r ov id e r. Cisco st a or a ca p it a l iz z a n d o q u e st a e sp e r ie n z a of f r e n d o S I P I P T f in o a i t e l e f on i. 21
22 $ 5 00 D a # 6 a # 1 i n E n t e r p r i s e V o i c e! W W E n t erp ris e & S B V oic e Sh ip m en t s : R ev en u e N o r tel S iem en s A v ay a A l c atel Cisco N E C 1 00 itel Q Q Q Q Q Q Q Q Q Q Q Q Q 3 3 C o m F onte: S y nerg y R es ea rch, N ov em b re
23 U n S i s t e m a In t e g r a t o E s t e n d e i B e n e f i c i a T u t t a l A m m i n i s t r a z i o n e F unziona l it а A dv a nc ed T ec h nol og y I P C om m a na g em ent W ir el es s S t or a g e S ec ur it y Tec n ol ogie Av a n z a t e B enef ic io di I nt eg r a zione a g g ior e A f f ida b il it а & S ic ur ezza ig l ior i P r es t a zioni C os t i inor i I m p ieg o P iщ V el oc e F unziona l it а F ounda t ion T ec h nol og y Rout ing O p t ic a l S w it c h ing Te c n o lo g i e d i B a s e I n t e g r a t e In Tu t t i i L u ogh i d el l a P A O s p ed a l i C om u n i A m m. n i C en tra l i A g en z ie T el el a v oro 23
24 G raz i e 24
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