Role Description for Hospital Afterhours - Clinical Care Coordinator / Afterhours Nurse Unit Manager

Transcription

1 Role Description for Hospital Afterhours - Clinical Care Coordinator / Afterhours Nurse Unit Manager Business unit: Integrated Care Stream Division: Clinical Services Position ID: Location: Ipswich Hospital Classification: Nurse Grade 7 Contact: Nicola Ross Salary: $ $56.18 per hour Telephone: Employment status: Vacancy reference: Permanent Part Time, up to 64 hrs WM Closing date: Thursday, 17 December 2015 Applications will remain current for 12 months. About this role The Hospital Afterhours program at Ipswich Hospital was introduced to ensure all patients that are either on shift during day, afternoon or night are cared for by the right person with the right skills at the right time, optimising patient safety and ensuring that this service delivers patient centred care aligned to the values within the health service. The Hospital Afterhours program consists of two parts; the Hospital at Night program and the Afterhours Nurse Unit Manager (NUM). The Hospital at Night program was introduced in May 2014 to ensure patients who are admitted after hours were in a safe system of care that focuses on reducing variation, standardising practice and providing multi-disciplinary clinical and operational leadership at night. The Grade 7 Clinical Care Coordinator provides nursing leadership, clinical governance, case management and complex clinical care and support for patients within a multi-disciplinary Hospital at Night Team at Ipswich Hospital. The role includes the key coordination functions of complex evidence based care delivery across a continuum, business and materials management, and education provision for patients and their family / carers and staff from 20:00Hrs to 06:30Hrs seven days a week. The Grade 7 Afterhours NUM is part of the Hospital Afterhours program at Ipswich Hospital who provides nursing leadership, clinical care coordination, case management and review of complex clinical care and support for patients and staff rostered afterhours. The role involves the Afterhours NUM being a clinical resource person, helping with problem solving to resolve complex patient situations and provide clinical leadership and mentorship from 13:00-21:30hrs, Monday to Friday throughout Integrated Care Stream and Saturday and Sunday throughout all of Ipswich Hospital. The key accountabilities of the role are: Provide an expert clinical opinion, consultancy, advice, and direct care for patients and their family/carer afterhours at Ipswich Hospital. Lead the Hospital at Night Program and the After-hours NUM role including joint medical, nursing and operational staff clinical handover, safety briefs and routine scheduled rounds of Ipswich Hospital in partnership with the Central Patient Flow Unit s Nurse Manager. Provide direction and prioritisation of clinical care to hospital at night response team consisting on nursing and medical staff in partnership with the identified Medical Clinical Care Coordinator. Provide senior support and guidance to the nursing staff, increasing and maintaining staff s knowledge and skills relating to the care of designated client group through the provision of just-in-time and scheduled education and access to appropriate and contemporary learning resources. Model nursing leadership within nursing and inter-professional teams by aligning decisions and resource utilisation with vision, goals and evidence which supports effective patient-centred care, service planning and development, and fiscal integrity afterhours. Work within the Central Patient Flow Unit Team in a collaborative partnership model with the Nurse Manager for Patient Flow. Ability to respond and manage emergent environment, patient and staff safety risk after hours. Provide clinical governance, safety, quality and value to consumers and the organisation through compliance with relevant standards and frameworks and continuous improvement initiatives. Maintain the patient of concern list and provide responsive care requirements to support the inpatient teams to respond to activation of Ryan s Rule by patients family/carers. Actively contribute to maintaining a safe workplace that values the health and safety of co-workers, clients or visitors. Actively contribute to developing and maintaining a culture where staff are vigilant to risks to themselves, their co-workers, clients or visitors (including health and safety, business and operational risks).

2 Actively participate in the Health Service Performance Planning and Appraisal and Individual Development Planning processes. Staffing and budget responsibilities The position is accountable for the operational nursing workforce and resource utilisation within the Hospital Night Team and the Afterhours NUM role, including the Grade 6 Hospital at Night Response Nurses. In conjunction with the Patient Flow Nurse Manager, participate in the performance appraisal and individual development processes, or performance improvement processes, for staff within the designated clinical / portfolio area. Within operational role functions, the role is accountable for identifying the quantum of resources required for service delivery and the effective and efficient utilisation of resources to support key performance indicators and fiscal imperatives. There will be a requirement to rotate between the Hospital at Night Clinical Care Coordinator position which is a night duty position to lead the Hospital at Night Team and to provide expert senior nursing skills to support staff and provide direct clinical care after hours from 20:00hrs seven days a week and the Afterhours NUM role from 13:00-21:30hrs Monday Sunday. There may be a requirement to rotate into the Nurse Manager of the Nursing & Midwifery Resource Team that operates Monday to Friday 07:30-16:00Hrs. There may be a requirement to rotate into the Patient Flow Nurse Manager role which operates on a 24 hour clock with 12 hour shifts. Attributes required for effective performance in this role The information in this section is used to assess candidate suitability to perform effectively in the role. Mandatory Qualifications / Professional Registration: Appointment to this position requires proof of qualifications and registration or membership with the appropriate registration authority or association. Certified copies of the required information must be provided to the appropriate supervisor/manager prior to the commencement of clinical duties. Completion of Advanced Life Support and Paediatric Life Support. Demonstrated competence and clinical experience within the relevant clinical specialty preference to critical care background or at an advanced level for a minimum of five years. While not mandatory, a relevant qualification (e.g. Advanced Clinical Nursing; Health Management / Leadership; Education) will be well regarded. This position is required to support consumers and staff within a designated clinical specialty across the hospital and Health Service. As a result, the possession of a licence to operate a class C motor vehicle is mandatory, as the incumbent is expected to deliver these services at the most appropriate facility. Key capabilities required for this role: Demonstrated emotional intelligence, personal learning and growth Demonstrated skills and application of data analysis; outcome evaluation; service improvement and development skills. Demonstrated customer focus and engagement to achieve positive outcomes. Demonstrated advanced and effective interpersonal and written communication skills to enable accurate, complete, and timely information transfer to patients; their family / carers; nurses; or interprofessional team members to support patient-centred care and staff s professional development. Demonstrated advanced skills to lead a multi-disciplinary team including medical, nursing and operational staff. Demonstrated knowledge and skills relating to human resource management and financial literacy and their application to the healthcare environment Demonstrated legislation / policy knowledge and the ability to develop documents supporting the application of same within healthcare workplaces. How to apply for this role To apply for this role please provide the following documents: Your current resume including the name and contact details of at least two referees; and A short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key accountabilities and meet the key capabilities. The Health Service prefers candidates to apply for roles online through If you apply online you can track your application during the selection process, maintain your personal details and contact details and withdraw your application if necessary. If you are unable to apply online, please contact our Recruitment and Establishment Team on (07) or wm.recruitment@health.qld.gov.au and we will assist you. We are not able to accept hand delivered applications.

3 Employment related information Pre-employment screening Pre-employment screening including criminal history and discipline history checks may be undertaken on candidates recommended for employment. Roles providing health, counselling and support services mainly to children will require a Blue Card unless an exemption applies. The recommended candidate is required to disclose if they have been subject to serious disciplinary action during any public sector employment. Candidates are also required to declare any factors which could prevent them from effectively fulfilling the requirements of the role. All health professionals are responsible for maintaining their level of capability in the provision of health care and must comply with their reporting obligations in this regard. Please refer to the document Information for Applicants for further information about pre-employment screening and other requirements. Health professional roles involving delivery of health services to children and youth All health professionals (including nurses and medical officers) who, in the course of their duties, formulate a reasonable suspicion that a child or youth has been abused or neglected in their home/community environment, have a legislative and a duty of care obligation to immediately report such concerns to Child Safety Services, Department of Communities. Salary Packaging For information about the Public Hospital Fringe Benefits Tax (FBT) Exemption Cap please refer to the Salary Packaging Information Booklet for Department of Health employees available from our salary packaging provider RemServ at Questions about salary packaging can be directed to the RemServ Customer Care Centre on Disclosure of Previous Employment as a Lobbyist Candidates appointed to the Health Service are required to give a statement of any previous employment as a lobbyist within one (1) month of taking up the appointment. Details are available at Probation Employees who are permanently appointed to the Health Service may be required to undertake a period of probation. For further information about probation requirements, please refer to Probation HR Policy B2 Please refer to the document Information for Applicants for further employment related information. About West Moreton Hospital and Health Service West Moreton Hospital and Health Service has a long and proud history of caring for the communities of Ipswich, Boonah, Esk, Laidley and Gatton. The hospital and health service is one of the largest employers in the region, employing more than 2,800 staff. West Moreton Hospital and Health Service delivers health services in a mix of metropolitan and small rural community settings and services a population of about 260,000 people. The Health Service catchment is the third fastest growth area in Australia, with the population forecast to increase by 77 per cent to 450,000 people by 2026 (based on information available at April 2015). The projected increase in population is the largest of any Hospital and Health Service in Queensland. The Health Service has excellent prospects for growth which makes it an ideal employer for those seeking to develop their career. The Hospital and Health Service delivers health services across the continuum of care: preventative and primary health care services, ambulatory services, acute care, sub-acute care, oral health and mental health and specialised services (including Offender Health and Alcohol Tobacco and Other Drugs). WMHHS also has a major teaching role, providing both undergraduate and postgraduate clinical experience for members of the multi-disciplinary healthcare team and has accountability for state wide research and learning facilities for mental health. Our Health facilities include: Ipswich Hospital Ipswich Community Health Plaza Boonah Health Service Esk Health Service Gatton Health Service Laidley Health Service Goodna Community Health The Park Centre for Mental Health, Treatment, Research and Education Ipswich Community Dental Clinic Prison Health Services

4 Visit the Area/Hospital and Health Service/Division website: For more information on the Division/Unit please refer to the Role specific information in the appendices of this role description (if applicable). To find out more about Queensland Health, visit: West Moreton Hospital and Health Service Core Values Really care: Every day we are proud of how we care for our patients, how we work together and how we deliver our work. You matter: We are part of the community we serve. What is important to our community is important to us. We respond to your feedback about our work, our attitude, the services we provide and the way we provide them. We deliver: Our patients, their families, our colleagues, our staff, our partners and our community can be confident in our people and our services. We honour our commitments. Be the best: We are here to make our patients healthcare experience the very best it can be. We aspire to realise our vision and be proud to deliver healthcare excellence. West Moreton Hospital and Health Service is committed to delivering patient centred highly reliable care through excellent health, excellent care and excellent value. About Clinical Services Division The Clinical Services Division brings together the acute, community and rural health services of West Moreton Hospital and Health Service. Clinical Services is made up of four Clinical Streams. Each Clinical Stream brings together Service Lines and is a structure based on the needs of the patient. The Clinical Streams within Clinical Services includes: Integrated Care Coordinated Care Ambulatory Care About Integrated Care The Integrated Care Stream is inclusive of the Sub and Post-Acute Care Stream and the Acute Care Stream. The Acute Care Stream aligns the provision of care to the needs of patients requiring essential hospital and health care services. Acute care covers the intensive nature of acute care and has organised interventions and treatment services that can only be provided in an acute care hospital by specialised multi-disciplinary teams. The goals of acute care are rapid access, speciality intervention and support, and stabilisation to facilitate effective patient flow and access: Intensive Care Unit Emergency Department/ Adult Short Stay Unit Coronary Care Unit, Acute Chest Pain Service and Heart Health Services Central Patient Flow Unit Nursing and Midwifery Resource Team Acute Medical Unit Nursing Informatics Nursing Recruitment Medical Imaging Nursing Services

5 Organisation chart Page 5 of 5