CAIRNS CENTRAL YHA. Services and Facilities

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1 CAIRNS CENTRAL YHA Thank you for your enquiry regarding group accommodation at Cairns Central YHA. This resort style hostel is just a short stroll from Cairns Esplanade and a stone s throw from Cairns Central Shopping Centre, Train Station and only blocks away from the Pier Bus Terminal. Cairns Central YHA is the perfect base for your group to explore Tropical North Queensland. We can comfortably accommodate groups of all shapes, sizes and ages; 24 hours a day, 7 days a week, 365 days a year. Our specifically trained and helpful group s team are easily contactable and available to discuss your requirements, 7 days a week. Services and Facilities Exclusive area - Group Centre Comfortable 4, 6 or 10 share ensuite rooms Private twin/double ensuite rooms 24 Hour access Reception from 6:30am to 11pm and night supervisor after hours Lockers in all shared rooms Room card keys for security Information desk and tour booking service Internet and access Reading room Secure off street parking Communal kitchen facilities Continental breakfast Swimming pool and 2 spas Laundry facilities Large TV lounge Luggage storage available Things to do at Cairns Central We have specially trained, well-travelled and local staff eager to show you why Cairns Central YHA is the ideal place to discover the wonder of Tropical North Queensland. Explore the majestic World Heritage - Listed Daintree Rainforest and jump in to experience one of the 7 wonders of the world, The Great Barrier Reef. Ask us for special Group discounts on a wide range of tours, activities, attractions and transport options. Have a day off and want to relax? Is the weather not as you ordered? No problem, watch a DVD in our funky TV room (free hire available) or enjoy the tranquillity of our cosy reading room. Comfy hammocks perfect for lounging overlook our pristine pool and board games are also available for hire. If you're feeling creative, don an apron and brush making your mark on the graffiti wall for the ultimate lasting memory. Cairns Central YHA McLeod Street, Cairns 4870 Phone: (07) Fax: (07) [email protected] yhagroups.com.au Page 1

2 YHA s Commitment to your Group To ensure your requirements are met, expectations exceeded, and your groups stay is as comfortable and enjoyable as possible, we have a specially trained and dedicated Groups Co ordinator. YHA will take all reasonable precautions to ensure the safety and security of your group and their property. YHA staff are trained and capable of handling emergency situations. A member of staff will be available 24 hours a day and can be called upon to help with any emergencies. You will be allocated separate group bedrooms and will not be expected to share with other guests not in your group. If your group comprises of children under 18 years old your group leaders, including the coach driver and any other accompanying adults will be allocated separate rooms from the group. These rooms will be allocated as close as possible to the rest of the group to facilitate effective supervision. If however you have a group of a young age and prefer to be in the same room as them, this can be arranged. Free of charge Itinerary Planning and Activity Booking Service. Risk Management Cairns Central YHA is pro-active in taking preventative measures at its property to ensure we maintain the highest possible standards in the field of risk management. YHA staff are trained and capable of handling emergency situations. A comprehensive risk assessment is available on our website at yhagroups.com.au Nearest Medical Centre 24 Hour Medical Centre Cnr Florence & Grafton Street Cairns Ph: (07) Nearest Hospital Cairns Base Hospital The Esplanade Cairns Ph: (07) Page 2

3 The Accommodation We understand how important convenience is for groups, and that s why all linen is included free of charge, with towels available for a small fee. Our clean and well maintained communal bathroom facilities are located on each floor of the hostel. Please be advised that dependant on the size, requests, and requirements of your group, groups may be required to share bathroom facilities with other hostel guests. Cairns Central YHA considers Safety and Security of the utmost importance, so whilst (depending on your group requirements) your group s rooms may be located on different levels of the property, all rooms within the building require swipe keys for access and a duplicate set can be provided for leaders to access all rooms allocated to your group. Dorm Rooms Group members are comfortably accommodated in private and spacious 4, 6, or 10 share dormitory style rooms with ensuites. Each group member that is allocated to a dormitory room will have access to their own locker. Padlocks are available for purchase at Reception. Supervisor and Driver rooms Our Groups Coordination Centre offers the ideal meeting room and dining facility for up to 40 group members. This fantastic exclusive facility also sleeps up to 4 leaders in air-conditioned comfort. The spacious apartmentstyle room features 1 double and 1 twin room with fresh linen, towels and bathroom amenities. A private bathroom and fully self-contained kitchen completes this versatile option. Group Rates 1 st Jan st Dec 2016 Multi share* - per person per night Twin /Double* - based on double occupancy per night Groups Centre 2 private rooms based on twin occupancy $36.00 $82.00 $ :20 FOC for Australian primary and high school teachers only (based on twin share) FOC Coach Captain applies to Australian primary and high schools only FOC Coach Captain All rates are in Australian dollars, include GST and are subject to change without notice Please see the terms and conditions for payment schedules Group Membership Groups booking accommodation at any YHA must hold a current group membership. Benefits of joining YHA include special group rates at YHA hostels in Australia and around the world with access to discount-priced travel services for groups. Group membership covers 10 or more persons travelling as part of a registered group. Group membership is available for $25 and is valid for 12 months worldwide. Meals Continental breakfast is included in the Group rate, please advise us of any special dietary requirements at least 21 days prior to arrival. The Group Centre houses a small kitchen but Groups are also welcome to utilise our main guest kitchen. Please note, however, that other guests will be sharing this area during meal times. Alternatively, Cairns is brimming with a wide range of restaurants and cafes serving breakfast, lunch and dinner all within easy walking distance of the hostel. Page 3

4 Transport and getting to Cairns Central YHA Location and Transport Located at McLeod Street, Cairns, the hostel is nestled in the heart of the city with a wide range of facilities on our doorstep. Opposite the main Shopping Centre, it's just a matter of minutes to grocery stores, post offices, souvenir shops and banks. For entertainment, a melting pot of exciting restaurants, shops and bars are in close proximity. Great Barrier Reef trips depart just a short stroll away and local and national Bus Terminals are within 10 minutes walk. By Train As far as hostels in Cairns, Australia go, Cairns Central YHA is extremely convenient. Cairns Railway Station is across the road, only 50m away! Queensland Rail Services to/from Brisbane depart from Cairns Railway Station. Kuranda Scenic Railway and Skyrail rainforest journeys also depart from Cairns Railway Station. By Car The distance to Cairns by the most direct route is 1700 km from Brisbane, 2700 km from Sydney, 2800 km from Darwin, 3100 km from Melbourne. Parking Limited secure parking is available onsite. Please enquire prior to arrival to avoid disappointment. Taxis offer 24 hour service and are conveniently located across the road. Please do not hesitate to contact me if you require any further information or would like a hostel inspection. We look forward to having you stay with us! Hannah Durrant Deputy Manager/Group Co-ordinator Phone: (07) Fax: (07) [email protected] yhagroups.com.au Page 4

5 Group Booking Terms & Conditions Making a group booking is conditional upon there being sufficient capacity at the hostel to accommodate the booking and the booking being accepted by YHA on behalf of the hostel. Settlement and Payment When a booking is made the group must pay a deposit of 30% of the total booking amount to YHA no later than 14 days from the date of the invoice. The final balance must be paid 21 days prior to arrival. If booking payments are not received on time, YHA reserves the right to sell the accommodation to other guests. Refunds and Cancellations For cancellations of all or part of the group booking: - More than 6 weeks prior to arrival: YHA will refund 90% of the cancelled accommodation cost. Full refund on catering. - Between 21 and 42 days prior to arrival: YHA will refund 70% of the cancelled accommodation cost. Full refund on catering. - Between 15 and 20 days prior to arrival: YHA will refund 50% of the cancelled accommodation cost. Full refund on catering. - Between 8 and 14 days prior to arrival: YHA will refund 25% of the cancelled accommodation cost and refund 75% on catering. - Within 7 days of arrival: No refund. Notice of Liability The group leader must agree to ensure that their group will abide by the YHA requirements listed below and any reasonable instructions made by the hostel manager or staff. The group leader must undertake: 1. To accept responsibility for proven damage or loss caused by the group to hostel building or equipment including safety and security systems and to recompense YHA for any such loss or damage. 2. To abide by the conditions of payment for a booking, including the cancellation policy as detailed above. 3. To ensure that any children in the group are supervised at all times. Children must be supervised in public areas that may include elevators, swimming pools and rooftop areas. 4. To agree that YHA does not accept responsibility for accidents which may occur to any group member, or for any damage or theft of property whilst using YHA hostels. 5. Not to drink alcohol excessively at the hostel. If members of the group are under 18, to agree not to bring alcohol onto the hostel premises or to return to the premises in an intoxicated state. Leaders are particularly responsible for ensuring any group member under 18 years of age abides by YHA's policies baring smoking and consumption of alcohol. 6. To follow all parking and other specific requests of the hostel management. General Obligations YHA undertakes to provide the agreed services at the agreed times by the Hostel. This obligation does not apply under circumstances beyond the control of YHA such as: If the group does not arrive. If the group fails to pay the deposit or balance on time. Additional Provisions 1. Standard hostel policies will be clearly displayed or made available to all guests within the hostel. Group members are expected to comply with such hostel policies. 2. A cash bond may be required from group guests at the Manager s discretion. 3. YHA reserves the right at all times and without prior notice to stop accommodating a group if one or more group members contravenes hostel policies. No refunds will be given in these circumstances. Cancellation by YHA YHA reserves the right to terminate a booking without any obligation to pay compensation if there is sufficient cause to believe that the nature of the group s meeting at the hostel is different than could reasonably have been expected, based on the group s request or on the character of the group, and that YHA would not have entered into the agreement had it known the true nature of the intended meeting. Should YHA choose to exercise this right after such meeting has commenced at the Hostel, the group s payment for the services rendered to that point will be retained and the balance paid will be refunded. Group Membership To stay at YHA hostels, groups must be members of YHA. Australian groups join YHA in their home state. Non Australian groups join YHA/HI in their home country. Group Membership can also be arranged at the time of booking. Disclaimer I hereby warrant YHA Ltd and its member hostel that I am authorised to enter into this agreement and as such accept full personal responsibility for the group s adherence to the Group Booking Conditions and undertake to ensure that the group in my charge abides by those Conditions. Name Signature Date