Stenden Hogeschool Leeuwarden in Co-operation with London Metropolitan University

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1 International Foundation for Quality Assurance in Higher Education FIBAA BERLINER FREIHEIT D BONN Programme Qualification awarded on completion: Intended length of programme Type of programme Higher education institution (HEI): Master of International Leisure and Tourism Studies Master in International Leisure and Tourism Studies (MILTS) und M.A. Master of Arts in International Leisure and Tourism Studies (London Metropolitan University) 12 Months Full-time Faculty/Department Rengerslaan CG Leeuwarden Niederlande Contact Stenden Hogeschool Leeuwarden in Co-operation with London Metropolitan University German Team Telephone Fax Accredited by deutschland@stenden.com Date of accreditation November 25 th, 2010 Foundation for International Business Administration Accreditation (FIBAA) Period of accreditation November 25 th, 2010 until November 25 th, 2015 Conditions imposed Stenden Hogeschool 1. demonstrates that it has strengthened the international contents of the curriculum; The condition is fulfilled. FIBAA-Accreditation Commission 30 th September lays down a transparent description of common criteria and their use for the admission of students other than with a prior degree in Economics or Business Studies; The condition is fulfilled. FIBAA-Accreditation Commission 30 th September alters the study regulations so that the awarding of ECTS grades is provided for. The condition is fulfilled. FIBAA-Accreditation Commission 30 th September

2 Peer Prof. Dr. Karlheinz Wöhler Leuphana University of Luneburg Luneburg, Germany Prof. Dr. Raija Seppälä-Esser Kempten University of Applied Sciences Kempten, Germany Dr. Robert Datzer ift Freizeit- und Tourismusberatung GmbH, CEO Cologne and Potsdam, Germany Inge Vogt Student of Economics Cologne University, Germany Profile of course Prof. Dr. Jean-Pierre I. van der Rest Hotelschool Den Haag The Hague, The Netherlands The Master of International Leisure and Tourism Studies (MILTS) of Stenden Hogeschool, Leeuwarden (NL) is grounded in an integrated leisure concept and is approached from the economic service management perspective. The emphasis is on the sustainable development of leisure and tourism, with of community life serving as an important frame of reference. The programme uses a holistic, interdisciplinary approach and is oriented towards public policy and planning. The general aims for the MILTS programme are: a. Academic aims To develop the student s intellectual skills and competencies i.e. to assist the student to develop, in the field of services, a way of independent thinking and working, based on academic, professional, and international expertise. b. Professional aims To provide students with in-depth knowledge and specialised skills necessary to prepare them for playing a significant role within the development of the international service industry. c. Personal aims To encourage the development of the student s personal qualities. This includes the development of above-average interpersonal skills, a high degree of self-confidence, initiative and enterprise, and an appropriate attitude to work. The HEI then operationalises these general aims into programme specific competencies for the MILTS programme in the following areas 1. General competencies 2

3 2. Conceptual reasoning 3. Strategic analysis 4. Quality questioning and social responsibility 5. Research competency 6. International orientation 7. Making a difference to practice 8. Service Management competence The curriculum is structured into 8 modules and the Master s thesis, equalling a total of hrs student workload. In the Netherlands, one European Credit (EC) equals 28 study hours. The modules are devided into four units of 10 weeks respectively, thus resulting in an average workload of 42 hrs per week and a summer holiday period. With a view to the relation between contact hours and self study, the workload for the modules excluding the Master s thesis equals hrs, 512 hrs (40%) of which the students spend in class (64 hrs per module). Stenden Hogeschool awards 60 EC after successfully completing the programme. The Programme is offered in full-time mode with a duration of 12 months. All modules have to be passed on aggregate. This means that the results of the exam/report and possible presentation will be summed up. The admission set a Bachelor s degree of 210 or more European Credits (EC) in Economics, Business Studies, Social Sciences, Leisure, Tourism, Hospitality or a study related to this study programme. Furthermore, students have to produce proof of oral and written proficiency in English either through a TOEFL (minimum score of 550 paper based or 213 computer based) or IELTS (minimum score of 6.0) test results. Foreign students from outside the EU, Australia, Canada, Japan, Monaco, New Zealand, the USA or Switzerland are required to have a valid visa, the International Office supports these students in the application process. In case of an applicant s Bachelor s degree in a field of study other than Economics or Business Studies, Stenden Hogeschool applies a selection procedure. The tuition fee currently is 9.750,- per academic year, excluding literature (ca. 500,-) and study trip (ca. 500,-), former Stenden students receive a discount. In the year 2008/09, the programme was run with 11 members of staff and a further 6 lecturers from the Bachelor s programmes in part-time. The given lecturer has: a Master s Degree of preferably a PhD; management or other experience in the working field of the 3

4 specific Master s course; broad experience in the field of applied research, proven by recent publications (academic or other); proven ability as a lecturer, as a personal coach and as a thesis coach; proven intercultural competencies. Summary of assessment by the agency The educational concept is based on a constructivist approach, which focuses on competencies, i.e. high level skills in understanding and performance, incorporating knowledge, attitudes and conduct. In this concept, the teacher does not act as a pure knowledge transmitter who only accepts one true answer to his/her problem but as a coach or facilitator offering thought provoking suggestions for solving the tasks given. Students are expected to use their own experience to solve a problem as a group using different ways and methods. Bringing in elements from professional practice into teaching is an important aspect of Stenden s educational approach; learning processes are created around the theoretical interpretation of cases from professional practice. Following methods are used: Lectures, seminars, workshops/skill labs, field trips, case studies, projects, independent self-study, (research) presentations, roleplays, personal coaching and thesis. The programme is fully intended towards teaching, research and employability on the global market. As laid down in the description of qualifications, the ability to develop a critical vision on the globalisation process and the role of multinational service companies and to develop communication skills in general and intercultural communication skills in particular as well as ability to act in an international environment or organisation are intended learning outcomes of the programme. The programme introduces students to a general framework and to concepts of the international service industry. In addition, it provides international research projects in the specific work fields. The Master s programme Master of International Leisure and Tourism Studies of Stenden Hogeschool, Leeuwarden (NL) in collaboration with London Metropolitan University, London (UK) meets the for Master programmes with three exceptions and has been accredited by FIBAA. The accreditation procedure has verified that the programme fulfills most of the elements required of a Master programme. The degree course is a post graduate programme. It has a modular structure, is based on the ECTS, has a particularly applicationoriented profile and leads in line with Dutch legislation to the academic degree of "Master". It is a double degree programme with a Dutch degree being awarded by Stenden Hogeschool and a British degree being awarded by the London Metropolitan University. The reviewers' assessment takes into account the self-assessment and the results of the site visit. Taking into consideration, in 4

5 particular, the strategy and objectives, the design, resources and services plus the assurance, this programme in general meets the. The panel members sees the strength of the programme in its international student cohort, the use of Englisch and in safeguarding an adequate language competence through admission, in the student examination, in the aspects of social and leadership skills fostered by the programme, in the teaching methods, in the student support by teaching staff, the facilities and in the management regarding the programme. The panel sees potential for development with regard to the programme title, international contents, admission for graduates of programmes other than economics, the study and exam regulations and the coherence of information on the study programme. As a result of the above findings, the panel advises the FIBAA- Akkreditierungskommission (FIBAA Accreditation Council) to positively decide on the accreditation of the Master of International Leisure and Tourism Studies on condition of meeting the following three : Stenden Hogeschool 1. demonstrates that it has strengthened the international contents of the curriculum; 2. lays down a transparent description of common criteria and their use for the admission of students other than with a prior degree in Economics or Business Studies; 3. alters the study regulations so that the awarding of ECTS grades is provided for. Proof of complying with these conditions should be supplied by March 31st,

6 Quality Profile Higher Education Institution (HEI): Stenden Hogeschool Master Programme: Master of International Leisure and Tourism Studies Quality Ratings Exceptional Exceeds Meets qualitiy Does not meet n.o. 1 n.r STRATEGY AND OBJECTIVES 1.1 Programme Objectives 1.1.1* Logic and Transparency of Programme Objectives Rationale for Qualification Title Programme Profile (only relevant for Master Programmes in Germany) n.r * Competence Goals 1.2 Positioning of Programme Positioning on Education Market Positioning on Job Market (Employability of Graduates) Positioning within HEI's overall Strategy 1.3 International Dimension of the Programme Internationality of Programme Design (if relevant) Internationality of Student Community Internationality of Teaching Staff International Content Condition Intercultural Content Structural and/or Content Indicators for Internationality Foreign Language 1.4 Cooperation and Language Skills Cooperation with HEIs and other Academic Institutions/Networks Cooperation with Enterprises and other Organisations 1.5 Equal Opportunities 1 not observable 2 not available 3 not relevant * marks Asterisk-Criteria, which have to be graded as Meets qualitiy in order to gain accreditation. 6

7 Quality Ratings 2. ADMISSION (REQUIREMENTS AND PROCEDURE) 2.1 Admission Requirements Exceptional Exceeds Meets qualitiy Condition Does not meet n.o. 1 n.r Selection Procedure (if Relevant) n.r. 2.3 Professional Experience (* for Master Programmes of the "further Education" Type) 2.4 Ensuring Foreign Language Competence n.r. 2.5* Logic and Transparency of Admission Procedure 2.6* Transparency of Admission Decision 3. PROGRAMME DESIGN 3.1 Structure Structural Construction of the Programme (Core Subjects/ if appropriate Specialisations (Compulsory Electives) / further optional Electives/ practical Content) 3.1.2* Application of the "European Credit Transfer and Accumulation System (ECTS)" and the Mocularisation 3.1.3* Study and Examination Regulations Condition 3.2 Content 3.2.1* Logic, conceptual Coherence and Transparency of Programme / Curriculum Field-specific Core Subjects Offered Field-specific Specialisations ("Compulsory Electives") Offered Field-specific Electives Offered (if relevant) n.r Integration of Theoretical and Practical Content Interdisciplinary Methodological Competence and Academic Work Teaching based on Academic Work Assessment and Examinations Thesis 1 not observable 2 not available 3 not relevant * marks Asterisk-Criteria, which have to be graded as Meets qualitiy in order to gain accreditation. 7

8 Quality Ratings Excepti onal Exceeds Meets qualitiy Does not meet n.o. 1 n.r Generic Skills Acquisition of Skills for Applicationoriented and/or Research-oriented Tasks (only for Master programmes) Additional Learning Opportunities Social Behaviour, ethical Aspects and Conduct Leadership Skills Management Concepts Communication and Public-speaking Skills Teamwork and Conflict-Handling 3.4 Teaching and Learning Methods Logic and Transparency of Teaching and Learning Methodology Diversity of Methods Practical Projects and Case Studies Teaching and Learning Materials Guest Lecturers Student Assistants involved in Teaching 3.5* Employability 4. RESOURCES AND SERVICES 4.1 Programme Teaching Staff 4.1.1* Structure and Number of Teaching Staff in Relation to Curricular Requirements 4.1.2* Teaching Staff's Academic Qualifications Teaching Staff's Pedagogical / Didactical Qualifications Teaching Staff's Business Experience Internal Cooperation Provision of Student Support / Coaching by Teaching Staff n.r. 1 not observable 2 not available 3 not relevant * marks Asterisk-Criteria, which have to be graded as Meets qualitiy in order to gain accreditation. 8

9 Quality Ratings Excepti onal Exceeds Meets qualitiy Does not meet n.o. 1 n.r Programme Management Workflow Management for Programme Management and the Decision-Making Process Programme Directors 4.2.3* Administrative Support for Students and Teaching staff Advisory Body (Advisory Board) and its Structure and Responsibilities 4.3 Programme Documentation 4.3.1* Programme Descriptions Documentation of Activities during academic Year 4.4 Facilities 4.4.1* Quantity, Quality and IT and Media Facilities of Teaching Rooms Acces to the required Literature Library Opening Hours Number of Technical Equipement at Library Workstations for Students 4.5 Additional Services Careers Advice and Placement Service Alumni Activities Student Counselling and Welfare Services 4.6 Financial Planning and Financing of Programme 4.6.1* Logic and Transparency of Financial Planning Basic Founding 4.6.3* Financial Stability of Programme 1 not observable 2 not available 3 not relevant * marks Asterisk-Criteria, which have to be graded as Meets qualitiy in order to gain accreditation. 9

10 Quality Ratings 5. QUALITY ASSURANCE 5.1* Quality Assurance Enhancement in the HEI of Programme Development and the Cooperation between the HEI's Management and the Faculty / Department as well as the Programme Directors 5.2 Quality Assurance and Enhancement of Programme Content, Processes and Outcomes 5.3 Instruments for Quality Assurance Exceptional Exceeds Meets qualitiy Does not meet n.o. 1 n.r Evaluation by Students Quality Assurance by Teaching Staff External Evaluation by Alumni, Employers and third Parties 1 n.o.: not observable 2 n.a.: not relevant 1 not observable 2 not available 3 not relevant * marks Asterisk-Criteria, which have to be graded as Meets qualitiy in order to gain accreditation. 10