Documentation. The iq.suite Quarantine. Dealing with quarantined s. Access via Notes client
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1 Documentation The iq.suite Quarantine Dealing with quarantined s. Access via Notes client
2 Content CONTENT 1 The Quarantine Category What is the Quarantine? Functions in der Menu Bar Possibilities for Accessing Quarantined s Direct Access via iq.suite User Portal Access via Quarantine Summary Notification Access via Quarantine Link Functions in Opened Quarantined s Blacklists and Whitelists Functions for Blacklists and Whitelists Adding the Sender to a Blacklist or Whitelist IQ.SUITE USER PORTAL FOR LOTUS DOMINO PAGE 1
3 THE QUARANTINE CATEGORY - WHAT IS THE QUARANTINE? 1 The Quarantine Category 1.1 What is the Quarantine? The quarantine is part of the iq.suite User Portal of the management software iq.suite for Lotus Domino 1. If an is identified as unsolicited from the management software, the is blocked and quarantined. To keep your mailbox well-arranged and to save disc space, quarantined s are not delivered to you. For some s such as newsletters, it is not clear whether they are desired or unsolicited. You can therefore access and check your quarantined s. When Due required, you can deliver a desired to your mailbox. to safety reasons, you do not have access on s that are potentially dangerous such as s with viruses. By opening and delivering quarantined s the security of your computer is not endangered. You can access quarantined s at least by one of the following possibilities: Direct access via iq.suite User Portal. Access via quarantine summary notification. Access via quarantine link. 1. This is a sofware from the manufacturer GROUP Business Software. Refer to IQ.SUITE USER PORTAL FOR LOTUS DOMINO PAGE 2
4 THE QUARANTINE CATEGORY - FUNCTIONS IN DER MENU BAR 1.2 Functions in der Menu Bar You can deal with quarantined s in various ways with the buttons in the menu bar of the QUARANTINE category or within an opened quarantined . Depending on your rights, some or all of the following functions are available: IQ.SUITE QUARANTINE Provides information on the database currently selected. If your administrator has defined more than one database, you can switch from one database to another by clicking on NEXT DATABASE. PRINT Prints the current view. DELIVER TO ME The selected quarantined is delivered to your own mailbox and marked with an icon in the quarantine. This does neither mean that it is removed from the quarantine nor does it have any effect on future incoming s 2. Depending on the rights granted, one or more additional functions may be available: RESEND The quarantined is delivered to your own mailbox and/or to another recipient available in the address book. This does neither mean that the is removed from the quarantine nor does it have any effect on future incoming s. The is simply resent and marked with an icon in the quarantine. DENY The is locked, i.e. prevented from being resent. A locked is marked in the quarantine with an icon. REMOVE DENY 2. If you have the required rights, for a permanent solution you can put such a sender address on a so-called whitelist. Refer to Blacklists and Whitelists on page 9. PAGE 3 IQ.SUITE USER PORTAL FOR LOTUS DOMINO
5 THE QUARANTINE CATEGORY - FUNCTIONS IN DER MENU BAR The is cleared again, i.e. it can be resent through the Notes client. To return to the starting page, click on the logo corner of the function bar (available in Notes client only). in the upper left If at least one of the following buttons is displayed, you have rights to deal with blacklists and/or whitelists: TO MY WHITELIST TO MY BLACKLIST TO GLOBAL WHITELIST TO GLOBAL BLACKLIST For further information on blacklists and whitelists please refer to Functions for Blacklists and Whitelists on page 9. IQ.SUITE USER PORTAL FOR LOTUS DOMINO PAGE 4
6 THE QUARANTINE CATEGORY - POSSIBILITIES FOR ACCESSING QUARANTINED S 1.3 Possibilities for Accessing Quarantined s Usually, you can access quarantined s with one of the following possibilities Direct Access via iq.suite User Portal If you are allowed to directly access the quarantine database via the iq.suite User Portal, the database icon iq.suite User Portal and/or iq.suite Quarantine is displayed in the workspace tab of your Notes client. Your own representation might differ from the one in the following image: Double-click on one of these icons to open the quarantine database. When the database is opened for the first time, it may take some time: The QUARANTINE category is divided into several subcategories (TODAY, BY SEN- DER, etc.), which allows to select different views and sorting options for your quarantined s. For instance, to view all quarantined s that you have PAGE 5 IQ.SUITE USER PORTAL FOR LOTUS DOMINO
7 THE QUARANTINE CATEGORY - POSSIBILITIES FOR ACCESSING QUARANTINED S received within a week, select the subcategory THIS WEEK. Double-click on an entry to display the quarantined s individually. Refer to Functions in Opened Quarantined s on page 8. When you are the deputy of an absent co-worker, you may have access on his quarantined s. If so, under BY RECIPIENT you can see your own quarantined s and those of the absent co-worker Access via Quarantine Summary Notification The so-called quarantine summary notification informs you about new quarantined s and is periodically sent to you by . This summary notification contains a list of all of your quarantined s as hyperlinks. Simply click on the hyperlink to open the . Open the quarantine summary notification in your mailbox. Your own representation might differ from the one in the following image: The list contains all of your quarantined s that have been quarantined since the last quarantine summary notification. Possible actions: IQ.SUITE USER PORTAL FOR LOTUS DOMINO PAGE 6
8 THE QUARANTINE CATEGORY - POSSIBILITIES FOR ACCESSING QUARANTINED S Open with Notes or Open with Browser : Opens the quarantine database of the iq.suite User Portal. The quarantine database contains all your s classified as unsolicited. mail to me : Delivers the quarantined from the quarantine to your mailbox. resend : Delivers the quarantined from the quarantine to another address. add sender to my whitelist or add sender to my blacklist : Adds the sender address to your whitelist or blacklist. Refer to Blacklists and Whitelists on page Access via Quarantine Link If your personal mailbox is extended with a quarantine link, you can access your quarantined s anytime. By clicking on the link the quarantine database (here: iq.suite Quarantine) is opened. Your own representation might differ from the one in the following image: PAGE 7 IQ.SUITE USER PORTAL FOR LOTUS DOMINO
9 THE QUARANTINE CATEGORY - FUNCTIONS IN OPENED QUARANTINED S All quarantined s are ordered by date. The latest quarantined s are listed on top of the list. Double-click on the desired entry to open the quarantined . To answer or forward a quarantined , the must be available in your mailbox. Use the SEND TO ME button to deliver the quarantined as a regular to your mailbox. 1.4 Functions in Opened Quarantined s Certain functions that are available in the iq.suite User Portal are available in an opened quarantined as well (e.g. to add the sender to your whitelist or to deliver the to your mailbox). For a full description of the functions please refer to Functions in der Menu Bar on page 3. IQ.SUITE USER PORTAL FOR LOTUS DOMINO PAGE 8
10 THE QUARANTINE CATEGORY - BLACKLISTS AND WHITELISTS 1.5 Blacklists and Whitelists The following description is only relevant when one or several of the following functions are available in the menu bar of the QUARANTINE category or within opened quarantined s. In this case, you have rights to deal with blacklists and/or whitelists. If these functions are not displayed, you can skip this chapter Functions for Blacklists and Whitelists If s are often classified as unsolicited and quarantined although they are desired, you can use whitelists to ensure that such s are treated correctly in the future. In the reverse case, if spam or other unsolicited s are not identified as unsolicited, you can use a blacklist to provide a permanently correct classification. TO MY WHITELIST The sender of the is added to your whitelist and now belongs to the trustworthy sender addresses. s from this sender will be automatically delivered to you. TO MY BLACKLIST The sender of the is added to your blacklist and now belongs to the untrustworthy sender addresses. s from this sender will be automatically blocked, quarantined and not delivered to you. TO GLOBAL WHITELIST The sender of the is added to the company s global whitelist. This means that s from this sender are systematically accepted by all potential recipients within the company. Typically, a global whitelist applies to an entire domain or several user groups within your company. TO GLOBAL BLACKLIST The sender of the is added to the company s global blacklist. This means that s from this sender are systematically rejected by all potential recipients within the company. Typically, a global blacklist also applies to an entire domain or several user groups within your company. The s PAGE 9 IQ.SUITE USER PORTAL FOR LOTUS DOMINO
11 THE QUARANTINE CATEGORY - BLACKLISTS AND WHITELISTS from senders listed in the global blacklist are quarantined for all users involved Adding the Sender to a Blacklist or Whitelist To add the address of a specific sender to your whitelist or blacklist, you can either select the QUARANTINE category or open the quarantined . Once added to a list, the sender is automatically considered undesirable (blacklist) or trustworthy (whitelist) and treated accordingly without further spam analysis. Please note that the only sender addresses you have to add to a whitelist or blacklist are those that have not been classified correctly for you and for which you need a permanent solution. Proceed as follows: 1. Open the quarantined whose sender address is to be added to a list or select it under the QUARANTINE category. 2. Click on TO MY WHITELIST or TO MY BLACKLIST. After the sender has been added to the list specified, the following message is displayed: Confirm the message with OK. In case you want to add a sender address to a whitelist, however, this address has already been added to your whitelist, the following message is displayed: IQ.SUITE USER PORTAL FOR LOTUS DOMINO PAGE 10
12 THE QUARANTINE CATEGORY - BLACKLISTS AND WHITELISTS Addresses cannot be added to a list more than once. If you want to add a sender address to a blacklist, however, this address has already been added to a blacklist, the same message is displayed. Confirm the message with OK. If you want to add a sender address to a whitelist, however, this address has already been added to a blacklist, another message is displayed. Confirm the message with OK and consult your administrator for removing the entry from the blacklist. In the reverse case, if you want to add a sender address to a blacklist, however, this address has already been added to a whitelist, the same message is displayed. PAGE 11 IQ.SUITE USER PORTAL FOR LOTUS DOMINO
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