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2 Contents WELCOME... 3 TEKFILTER OVERVIEW... 3 MANAGE DOMAIN- WIDE SPAM PREFERENCES... 4 VIEW DOMAIN- WIDE SPAM STATISTICS... 6 REVIEW LOGS... 7 MANAGE INDIVIDUAL USER SPAM PREFERENCES... 8 MANAGE OTHER ISSUES... 9 CUSTOMER SUPPORT... 9 Page 2 of 9

3 Welcome Welcome and thank you for partnering with TekLinks to improve your business. We look forward to providing you with unique IT solutions that allow you to keep your focus on the business that you do best, while we handle your IT needs. TekLinks designs, implements and supports solutions from only the leading providers of technology, including Cisco, Microsoft, EMC, Citrix, and VMware. By focusing on these industry leaders and trendsetters, we are able to deliver a high level of expertise that is unparalleled in the region. We have dedicated professionals working with this choice list of manufacturers to ensure that our engineers are experts in the products we sell. TekLinks employs over 70 Systems Engineers who carry the highest levels of engineering certifications from each of our chosen manufacturers, including certification combinations that are only matched by approximately 300 individuals worldwide. For more information about other TekLinks managed services, please see our website or contact your customer service representative. TekFilter Overview TekFilter blocks spam and quarantines that may be illegitimate, thus allowing you to decide whether to allow it through while passing legitimate through to your inbox. This sophisticated system is not dictionary-based, is updated throughout the day, and filters tens of millions of messages per day. The continual honing of your preferences allows the system to adapt and become increasingly efficient at blocking the s you don t want, while allowing the s you need. TekFilter Standard allows you to manage domain-wide spam preferences, while TekFilter Advanced allows each user to manage their individual spam preferences. Use the instructions below to manage preferences and view statistics. Page 3 of 9

4 Manage Domain-Wide Spam Preferences Note: We recommend that you do NOT add large domains such as Yahoo or Gmail to a safe list. This will allow a large amount of spam to get through. 1. Go to: 2. Click Login on the Main Menu. 3. Enter your domain name and password that have been provided by TekLinks. 4. Click Login. 5. Click Domain Options on the Main Menu. 6. For Information on domain-wide Spam preferences, click Setup. To make changes to these preferences, contact TekLinks at (205) for urgent requests or at hosting@teklinks.com for normal priority requests. Page 4 of 9

5 7. For information regarding any alias domains that are affected by the domain-wide Spam preferences, click Alias Domains. To add an alias domain, please contact TekLinks. 8. To view current Safe List or Block List entries for your domain, click the appropriate tab. 9. Use these steps to add an address, IP address or domain name to your domainwide Safe or Block List: a. Click Add List Entry. b. Select Safe or Block from the drop-down menu. c. Select Address, Domain or IP Address from the drop-down menu. d. Enter an appropriate safe list or block list entry. e. Click Add Entry. Page 5 of 9

6 View Domain-Wide Spam Statistics 1. Click Spam Stats. 2. For domain specific statistics, your stats will be displayed as follows: Pie chart representing the current day. Pie chart representing the current month. Numerical statistics for the current day and previous six days. Numerical statistics for the current month and previous three months. 3. To compare your domain specific statistics with our current global statistics, click Global Stats. 4. To draw a graph of trends for the current week, the current month, the previous month, the current year, or the last two years, click Trending and use the drop-down menus and Graph button to draw graphs as appropriate. Page 6 of 9

7 Review Logs 1. Click Logs. 2. Select the date from the drop-down menu. Logs are available for the current day and previous six days. For older messages, please contact TekLinks for support options. Any support request searching for a message must include the date the message was sent, the sender s address and the address of the intended recipient. 3. Select Accepted or Rejected from the drop-down menu. 4. Enter at least a sender or a recipient. For best results, enter both. 5. If the message shows as Accepted, TekLinks accepted responsibility for the message and the message continued to process. If the user did not receive the message, it may have been Quarantined or Blocked during additional message inspection. See below for additional information or contact TekLinks. 6. If the message appears as Rejected, the sender s server should have generated an NDR message to his or her mailbox. Click on the message in Logs to display a Denied by and Reason. 7. If the message does not appear as Accepted or Rejected, TekLinks did not receive the message in question and this likely indicated a message delivery issue on the sender s end. Please contact TekLinks for a final confirmation before relaying this information to your end user or the original sender. Page 7 of 9

8 Manage Individual User Spam Preferences TekFilter Advanced users will receive an End User Digest message up to six times per day. End User Digests are generated automatically at the following times: 12 AM, 6 AM, 8 AM, 12 PM, 4 PM and 6 PM. This Digest Schedule is set at a global level and cannot be modified on a-per domain or per-user basis. These Digest Messages will be sent from scanner@tekfilter.com. End User Digest Messages do not require the creation of a TekFilter Advanced account. In the event that an end user does not have a TekFilter Advanced account, their Digest Message will include links to the following: Request New End User Digest Generate the most current End User Digest. This new Digest will include all currently quarantined messages, rather than just a list of those quarantined since the last scheduled Digest. Create My Account This option allows you to save personal safe list preferences. You will be prompted for your name, address and password. Help Release any new Quarantined Messages Release a quarantined message for immediate delivery to the End User s mailbox. End User Digest Messages for users who have created a TekFilter Advanced account will also include the following links: View This will require you to log on with your password to view the Quarantined Message in a web browser before Releasing the message or Safe-listing the sender. Safelist This option adds the sender to an end user s personal Safelist. Additional messages from the same address will not be quarantined in the future. Request Safe/Blocked Senders List Generates an message that includes the End User s personal Safe and Block Lists. Manage My Account Allows you to log into the TekFilter Advanced interface and perform password resets, edit Safelist entries, etc. Page 8 of 9

9 Manage Other Issues For issues that are not outlined above, please contact TekLinks Customer Support at (205) or via at These issues may include the following: Messages that are Accepted at but are neither delivered nor quarantined. Messages that are neither Accepted nor Rejected at Messages that are Quarantined, but are not delivered after clicking Release in a Digest Message. End User password resets. Customer Support The two fastest methods for acquiring assistance from our support team are: Send an to hosting@teklinks.com which will automatically create a service ticket in our system, or Call , or to speak to a member of our support team. For Emergency and Urgent Response after hours, call the telephone number above and leave a voice message. The On-Call Engineer will return your call quickly. Page 9 of 9