NetSupport products are there so you don t have to be! February 2008

Transcription

1 NetSupport Manager NetSupport DNA NetSupport Helpdesk NetSupport School NetSupport Protect NetSupport Notify For the last 18 years NetSupport has been at the forefront of developing innovative solutions to aid in the management of desktop computers and their users. NetSupport products are available in over 60 countries worldwide and currently support over 7 million desktops, servers and mobile devices. The complete range of NetSupport solutions are Vista compatible. All of our products are available to download and try in your own environment without obligation and we will be happy to assist you with any questions you might have. NetSupport products are there so you don t have to be! February 2008

2 NetSupport Manager - Multi-platform Remote Control NetSupport Manager - Remote Control The latest evolution in Remote PC support and desktop management. Monitor multiple systems in a single action, deliver hands on remote support or interactive training. Gather real-time inventory and system data. NetSupport Manager provides the ability to support Windows, Mac, Linux, Solaris and mobile devices all from a single console. Designed to operate over your network, via mobile communications or the internet securely without the need for firewall configuration, NetSupport Manager provides a single solution for remote support. Adding to traditional Remote Control capabilities, NetSupport Manager also provides a range of supporting tools to aid in support, including dynamic Hardware and Software Inventory reports, Systems Management tools, full Audio support and even the ability to show an Operator s screen in real-time to any number of connected systems as an integrated training tool. With full support for 32bit and 64bit Vista systems since March 2007.

3 NetSupport Manager - Remote Control - Features for Windows systems NetSupport Manager offers comprehensive multi-platform support for Windows, Linux, MAC, Solaris, CE, Pocket PC and Windows Mobile systems, providing complete compatibility to match today s business environment. In addition NetSupport Manager now offers support for 64 bit Intel and AMD platforms, including Windows XP 64 and Windows The support is available for x64-based systems. For Microsoft based systems NetSupport Manager supports : DOS, Windows 95, 98, ME, NT 4.0, 2000, 2003, XP and Vista Features available for all Windows devices include: Environment Browse, locate and connect to all systems across your LAN or WAN. Fully intergrated remote deployment utility. Connect over TCP/IP, IPX/SPX, NETBIOS, NETBEUI or HTTP protocols. Communicate over LAN, WAN, Internet, PSTN, ISDN, CAPI/TAPI, GSM, GPRS, 3G or Wireless connections. Support for 64 bit Intel and AMD processors. Communicate seamlessly between systems that are all located behind different firewalls using the included NetSupport Internet Gateway component. Remote Control Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour resolution, network protocol or operating system. Optimize the Remote Control colour quality when managing systems over very slow connections. Monitor the screens of all connected systems with real time thumbnails of each connected system. Mouse over a selected PC to Zoom your view. Scan multiple systems, Cycle through one or multiple workstations displaying their screens on your control console. Show your screen, a selected Monitor or just a selected application to any number of connected computers for real-time instruction. Annotate your screen with a range of drawing tools during a Remote Control session or Show session. Full Text Chat and Messaging between two or multiple systems. Full Audio Chat during a Remote Control session. To both aid training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session. Support Tools Gather a full Hardware and Software inventory from the remote PC. Gather details of all hotfixes installed on the remote PC. View and Control Apps, Processes and services running on the client. Remotely edit the registry of a Remote system. Launch a local Command Prompt from the Remote System locally. Remotely Power On / Off, Log On/ Off or Reboot a remote PC. Request Help - users can create help requests that can be direct to all or specific Control systems based on custom criteria. Move Information Transfer Files between the Control and Client computer, syncronise folders and more. File Distribution - copy files from the Control PC to any number of connected systems in a single action. Remotely launch applications on remote computers. Capture and redirect the remote PC Print Queue to the Control PC. Powerful Scripting and Scheduling suite to automate frequent tasks. Flexibility Seamless desktop integration with explorer allowing you to launch key functionality direct from your system without needing to first start NetSupport. Connect back to a known PC from any Web-browser using the Active- X based Control. Security Full data encryption options from 56bit DES to 256bit AES encryption. User acknowledgements and encrypted passwords. Security keys to make your copy of NetSupport unique and incompatible with other copies. Integrate directly with NT admin and validate connections directly. AD Integration and templates provided for group wide policy management. Profiled functionality allowing specific features to be disabled depending on which User is attempting to connect to a selected PC. Full event and history logs including integration with OS event logs. No Extra Cost All features in NetSupport Manager are included as standard. Internet Gateway included as standard. NetSupport School - Instruction and Training suite provided F.O.C.

4 NetSupport Manager - Remote Control - Features for Mac, Linux and Solaris systems NetSupport Manager provides full remote control capabilities for Apple Mac systems. The NetSupport Manager Mac client supports OS 10.3 and later and provided as full Mac universal binaries including support for all new Intel based systems. Key Features when connecting to a Apple Mac system include: Browse and Discover systems across your network Full Remote Control of the MAC System. Scan Multiple client systems, allowing you to monitor multiple systems (max 16) at a time. Two way Chat between the Control and Client Systems. Send Messages to one, selected or all Client Systems. An easy to use Client Configurator. Remotely Power On or Off a MAC System. Remotely Reboot a System. View realtime thumbnails of all connected systems. Dynamically gather a full real-time Hardware and Software inventory from any MAC to aid in problem resolution. Connectivity via TCP/IP or HTTP via the included NetSupport Internet Gateway. Configurable Data encryption from 56 bit DES to 256 bit AES. Restict Connections by IP Address, User Names and Passwords. Fully configurable security allowing all features to be enabled or disabled. A powerful diagnostics tool providing all system information needed should support be required. NetSupport Manager provides full Remote Control capabilities for Linux and Solaris systems. The NetSupport Manager Linux client supports SuSE 9 and later, Red Hat 9 / Enterprise and Fedora distributions. Key Features when connecting to a Linux system include: Browse and Discover systems across your network. Full Remote Control of the Linux System. Scan Multiple clients, allowing you to monitor multiple systems (max 16) at a time. Two way Chat between the Control and Client Systems. Send Messages to one, selected or all Client Systems. An easy to use Client Configurator. Remotely Power On or Off a Linux System. Remotely Reboot a System. View realtime thumbnails of all connected systems. Dynamically gather a full real-time Hardware and Software inventory from any Linux system to aid in problem resolution. Connectivity via TCP/IP or HTTP via the included NetSupport Internet Gateway. Configurable Data encryption from 56 bit DES to 256 bit AES. Restict Connections by IP Address, User Names and Passwords. Fully configurable security allowing all features to be enabled or disabled. A powerful diagnostics tool providing all system information needed should support be required. Key Features when connecting to a Solaris (SUN SPARC) system include: Full Remote Control of the Solaris System. Two way Chat between the Control and Client Systems. Send Messages to one, selected or all Client Systems. Remotely Power On or Off a Linux System. View realtime thumbnails of all connected systems Connectivity via TCP/IP or HTTP via the included NetSupport Internet Gateway.

5 NetSupport Manager - Remote Control - Features for CE, Pocket PC and Mobile systems NetSupport Manager provides full Remote Control capabilities for Windows CE (4.2 and later), Pocket PC (2003 and later) and Windows Mobile (5.0 and later) devices. The latest mobile platform support provides a wealth of new uses : Connect back to the office server from your PDA and perform an update or restart. Access information directly on your office PC while on the road. Provide a seamless way of managing your Pocket PC, CE and Windows Mobile devices from a central location. Deliver updates or changes to your salesforces smartphones. Deliver remote support of your POS or inventory gathering devices. Key Features when connecting to a Windows CE or Pocket PC device include: Key Features when connecting from a Pocket PC device include: Browse and Discover systems across your network. Full Remote Control of the remote system (any supported platform). Two way Chat between the Control and Client Systems. Send Messages to one, selected or all Client Systems. Send Ctrl+Alt+Del to remote system. Remotely Power On or Off a remote system. Remotely Reboot a remote system. Scale remote screen to fit on mobile device. Apply security keys to make your version of NetSupport unique. Connectivity via TCP/IP or HTTP via included NetSupport Gateway. Access over LAN, WAN, Internet, Wireless, GSM, GPRS or 3G. Browse and Discover systems across your network. Full Remote Control of the device. Automatically scale the remote screen. Downsample color depth transmission for optimised performance. Scan Multiple clients, allowing you to monitor multiple systems. Two way Chat between the Control and Client Systems. Send Messages to one, selected or all Client Systems. Full Two-way File Transfer. An easy to use Client Configurator. Remotely Power On or Off a CE device. Gather a dynamic Inventory of the connected device. Monitor remote Battery Life and Signal strength. View realtime thumbnails of all connected systems. Connectivity via TCP/IP or HTTP via included NetSupport Gateway. Access over LAN, WAN, Internet, Wireless, GSM, GPRS or 3G. Connect directly via Active-Sync connection. Configurable Data encryption from 56 bit DES to 256 bit AES. Apply security keys to make your version of NetSupport unique. Restict Connections by IP Address, User Names and Passwords. Fully configurable security allowing features to be enabled or disabled.

6 NetSupport Manager - Remote Control - Control user interface ( showing real-time remote system thumbnails ).

7 NetSupport DNA- Asset Management NetSupport DNA - Asset Management NetSupport DNA (Dynamic Network Administration) facilitates central management of your enterprise PCs in a secure, coordinated and efficient manner. Combining powerful Hardware and Software Inventory with Software Distribution, Application and Internet Metering, Web based Helpdesk and PC Remote Control, NetSupport DNA ensures compliance with corporate configuration standards whilst simultaneously reducing the Total Cost of Ownership (TCO) of your Windows and Linux systems. NetSupport DNA provides a modular format to allow easy and cost-effective implementation of required functionality across any network environment, with a focus on ease of installation and use. The suite is available in English, French, German, Spanish and Italian. does a great job of making a system administrator s job easier... NetSupport DNA shines when it comes to inventory - Network World Magazine

8 NetSupport DNA- Asset Management - Hardware and Software Inventory Hardware Inventory If decisions on upgrades and the roll out of new technology are to be taken from an informed position, then information is key. With this in mind, NetSupport DNA provides one of the most comprehensive and detailed Hardware Inventory modules available on the market today. A wealth of information for specific PCs is provided ranging from CPU types and BIOS to memory and memory slots used including those available for future expansion. Information is presented summarised by category, such as PCs by Operating System, CPU type or Memory. Inventory reports are displayed either for a single PC, a selected Department, condition based Dynamic Group or for the Company overall. Hardware Inventory frequency can be configured to run at different time intervals. Specific settings can be set for the overall Company or for separate departments. Furthermore, the DNA Operator is able to run a quick Inventory outside of the pre-selected settings whereby all current hardware information from an individual Client, Department or the Company can be updated on demand. NetSupport DNA will dynamically retrieve inventory information from those Windows and Linux PCs with a DNA Client installed, there will however be instances where peripheral equipment, such as routers, will not be identified or even in the case of remote PCs where they are unconnected to the network. Ensuring the most accurate information is always available, DNA provides the option to add details of non-scanned items manually, or provide a standalone Inventory scan of a PC for subsequent import into the central system. NetSupport DNA offers multi-platform support. With the latest version, together with full support for all Windows systems from 98 and above, Red Hat 9, Red Hat Enterprise, SuSE 9 and Fedora Core 6 Linux distributions are also supported. Software Inventory Without effective asset management, the costs for supporting the IT infrastructure can often spiral out of control especially when factoring in the cost of non-compliance. With NetSupport DNA, organisations can reduce the legal risks by maintaining compliance with software licence agreements, improve the accuracy of budget forecasting by removing over-spend on software assets and ensure the IT function is supporting the overall organisational objectives. Featuring a detailed summary of all applications detected on a target PC, NetSupport DNA displays this information (with supporting application icon) either on a PC by PC basis or as a group where overall totals (with drill down functionality) for each application are shown. Recognising that often there are many different versions of a common application in use, DNA provides the ability to create customised Application Groups, where all such versions are grouped together for more effective reporting. Application Groups also offer the ability to monitor license levels within an organisation. By inputting the number of licenses for each application, software usage levels can be identified whenever a software inventory is executed. As well as appearing within the Software Inventory listings, this license information can also be displayed within the DNA Application Metering section. Inventory reports are displayed either for a single Client, Department, Dynamic Group or for the overall Company. NetSupport DNA offers multi-platform support. With the latest version, together with full support for Windows 98 and above, Red Hat 9, Red Hat Enterprise, SuSE 9 and Fedora Core 6 Linux distributions are supported. Software Inventory frequency can be configured to run at different time intervals. Specific settings can be set for the overall Company or for separate departments. NetSupport DNA also provides a File Scan option whereby files of certain types can be identified eg. How many MP3 files are located on user computers.

9 NetSupport DNA- Asset Management - History and Alerting features. History Effective Asset Management not only relates to knowing what assets are currently located on the network but also to being able to identify historical changes. The History option enables you to track changes to a Clients Hardware and Software. Each time DNA gathers Inventory data it compares the current details against information already held on the server and if there are any differences they are recorded in the History. The History component provides a full chronological summary of all activities recorded by NetSupport DNA for all of the primary inventory based components. These include :- Hardware History - full summary by PC and Hardware item detailing previous and current inventory data and all changes detected for a given period. If a PCs performance has deteriorated, using the Hardware history an Operator can identify in seconds any changes to the specific PC that have occurred previously. Software History - a full summary for all PCs of applications installed, removed and updated for a given period. Quickly identify which new applications have been installed on a users PC, and review those that have been uninstalled over a given period. User History - a full summary of all changes made to both standard and custom user details within DNA. Identify changes to user contact details or maintenance agreements in force. Alert History - a full summary of all Alerts triggered for a given period. With support notes on the resulting resolution and assigned DNA Operator details. All Historical information stored within NetSupport DNA can be archived and exported for storage and future use on a component by component basis. Alerting & Reporting System Alerts - (Win 98, ME, NT, 2000, 2003 and XP Clients) Identify any changes within the data gathered by NetSupport DNA across the overall enterprise, including alerts for: New PCs Added. Changes in key Hardware Inventory (i.e. Memory / CPU change). Application installation or removal. Application licensing warnings (i.e. exceeds company license limit). Changes to user details. Internet and Application Metering (access to restricted sites or applications attempted). Software Distribution delivery alerts (i.e. delivery fail). PC Alerts - (Win 2000, 2003 and XP Clients) Identify real-time changes or conditions that occur on a specific PC, including alerts for: CPU or Network alerts (i.e.utilisation exceeds 90% for X mins). Process alerts. Disk space alerts (i.e. Free Disk space below X Gb or Y %). Application and Services alerts (i.e. Alert if AV service is stopped). File size change alerts. Print spooler alerts (number of outstanding jobs). Security alerts - failed login attempts. Security alerts - USB device activation alerts. Security alerts - New drive mappings alert. Security alerts - CD / DVD disk insertion alert. Windows systems event logs - Alert based on new entries posted in the windows event log for either application, security or system categories. Alerts can be configured to trigger based on their recorded status of Error, Warning, Information, Audit Success, Audit Failure or All. PC alerts can also be grouped into user-defined profiles (i.e. server alerts, desktop alerts) to allow for easy allocation to enterprise systems. All alerts can be assigned on either an enterprise or departmental basis with variable priority levels. Alert notifications can be directed to specified recipients and/or active console users (on a per alert basis, so the nature of the alert may dictate which operators are notified). In addition outstanding alerts are identified against matching PCs on the main company hierarchy tree view. Once Alerts have been identified, suitable action notes are added by the Console Operator and the Alert is subsequently closed and a full history of all PC alerts is then accessible from the History component.

10 NetSupport DNA- Asset Management - Internet and Application Metering. Application Metering Knowing how frequently a specific application is being used, will allow for both effective trimming of software budgets and a realistic prediction of future software investments. NetSupport DNA offers an Application Metering component which reports back all applications used on a target PC, detailing the time the application was both started and finished and the actual time in use. Additionally, when the data is viewed at department level, summaries by frequency of use or by duration are shown. Application usage can be restricted on target PCs by time of day, for all users or usage can be limited to specific nominated PCs. This information can be shown for any preferred time-scale and also allows for further customisation whereby the collection frequency of activity information can be specified. In essence, Application Metering enables the Operator to perform the following critical functions: Monitor and Report current license usage levels of selected applications. To improve management effectiveness by controlling and restricting application usage throughout the enterprise. To ensure that application usage complies with corporate policy. Lists of Approved and Restricted applications together with apply time frames for when restrictions apply, can be created and enforced by the Operator. Analysis and reporting by PC or Logged On User. Internet Metering Similar to Application Metering, NetSupport DNA provides a detailed summary of Internet (or Intranet) activity on a users PC, allowing for effective monitoring of current URL viewing levels across the enterprise. Reporting: Start and Finish time of each URL visited. Active time spent viewing each website. Page analysis within a specific URL. Quick URL link provided for reviewing specific URL s. Internet Metering information detailed by Client, Department, Dynamic Group or overall Company. Analysis and Reporting by PC or Logged On User. Restrictions: To ensure that Internet usage complies with corporate standards, lists of Approved and Restricted URL s together with apply time frames for when restrictions apply, can be created and enforced by the Operator. Use the Filter option and enter a keyword used to identify a website or a generic theme of sites to be Approved or Restricted. Internet usage restrictions can be applied by time of day, available for complete enterprise or on a per dept basis. Internet activity information can be ignored if active for less than a preset configurable time period. Metering records are print optimised and available in multiple predefined report formats.

11 NetSupport DNA- Asset Management - Software Distribution. Distribution: Software Distribution over Local and Wide Area networks NetSupport DNA provides a multi-delivery option for Software Distribution. Firstly, an Operator will define a software package to be deployed, either a collection of Files and Folders specified with appropriate action parameters once successfully delivered to a target system or by recording and scripting any user prompts required during an application install so that the package can be deployed onto a users system without the need for intervention. Once created, the application package can be automatically Pushed to the target PCs for deployment or alternatively Published centrally on the DNA server. Once published, a user can check to see which applications are available for their PC, based on their departmental membership and install these on demand. However, when initiating large scale deployments, the need to minimise network traffic congestion becomes a priority. In this case, NetSupport DNA allows a Client PC, ideally local to the target machines, to be nominated as a Distribution Warehouse. When the package is deployed, rather than distributing the package individually to each PC, it delivers the package directly to the Warehouse Client which then takes over and distributes it to the target PCs on its local LAN segment. Schedule When operating across a range of locations and networks, the timing of any major package deployment is critical as this may result in a detrimental effect on other critical applications and services, in terms of performance degradation. To reduce this threat, NetSupport DNA offers a Scheduling facility, whereby a specific date and time can be scheduled by an Operator for initiating the package deployment - usually out of core office hours when network traffic is at its lowest. To further simplify the package deployment process, NetSupport DNA includes an Application Packager, designed for situations where the application to be rolled out does not include its own silent install routine. The Packager enables the operator to record and playback a 3rd party installer, including all the necessary keystrokes and movements. These are stored in a script which is then replayed back at the Client PC without the need for user intervention.

12 NetSupport DNA- Asset Management - Reporting. User Details: Locate and Manage your Users NetSupport DNA provides a range of features to locate and Manage PCs and Users within a networked environment. Not only does DNA store key user data (Name, Telephone etc.) but it also provides detailed storage of supporting Asset, Lease and Maintenance data. In addition DNA provides the customer with the ability to customise the data to be gathered and collated from each user. DNA also provides the mechanism to create Dynamic groups, these are added to the main Company Tree view and can contain PCs from any number of departments. A typical group might be all PCs with Windows XP and more than 256Mb of Ram. Custom Reporting The DNA Query Tool for those users who would rather view information from NetSupport DNA in their own reports, then the NetSupport DNA Query tool provides an easy interface for defining limitless reports covering all of the available data within the DNA database. Once created, these reports (Queries) can be assigned to specific components within the DNA console, such as the Hardware Inventory or User Details components and are then available to all operators in a single click from within the main console view. Other supporting Tools include Connection Statistics, Find User, Chat, Message and a powerful Data Query Tool. DNA also keeps a history of changes to the data entered in User Data. Changes to Custom User Details are recorded including the following fields: Employee Number, Location, Asset Tag and Owner. Reporting On Screen and Print optimised Reporting One of the main principles of NetSupport DNA, is to offer the means for capturing comprehensive enterprise information, ensuring administrators are fully informed in order to make effective decisions. However, the data gathered must be made available in an intuitive and user friendly format or else the efficiency benefits gained from implementing NetSupport DNA will be cancelled out by the time spent filtering this information and manipulating it into a useable format. With this in mind, NetSupport DNA offers two Styles of Reporting. 1) On Screen reports which are provided with supporting Bar and Pie charts and drill down capabilities on all key summary data. 2) Print Optimised reports which are powered by a Crystal Report engine that provides the Administrator with additional pre-defined management reports. All reports include the option to print or export to PDF, DOC and XLS.

13 NetSupport DNA Helpdesk - ITIL based solution. NetSupport DNA - Asset Management Reduce the TCO (Total Cost of Ownership) by decreasing the number of vendors you are managing, improving help desk support, enforcing configuration standards and effectively migrating to new technologies. Track and manage licenses using the inventory and application metering functionality. Identify illegal and unused software, providing the necessary knowledge to purchase the optimum number of licenses for your enterprise. Developed in accordance with the ITIL Service Desk function described in OGC s ITIL Service Support book. Ensure compliance with corporate configuration standards using the software metering capability to identify and maintain standard desktop configurations and those that fall out of compliance even during server downtimes. Plan and budget for migrations, ensuring that any desktop changes needed to support an upgrade are effected. DNA allows you to procure the components in advance, plan the work and ensure the installation team is fully prepared at the point of upgrade. Virus prevention and remedial activities are essential for any enterprise. As DNA works independently of your server, periodic updates can be distributed to your users even during a virus crisis.

14 NetSupport DNA Helpdesk - ITIL based solution. Features Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Requests. NetSupport Helpdesk features advanced implementation of ITIL processes. Ticket Management Automatic assignment of tickets to operators based on pre-defined customer rules based on either Problem Type or User Type. Automatic escalation of ticket status based on customer specific rules. Structured notes history for a ticket with source identifiers (telephone, and more) for each additional entry within the ticket lifecycle. Full Hardware and Software Inventory information for each user s system (when used with NetSupport DNA). Attach, store and associate files to a Ticket. Automatic priority assignment for new tickets. Record time spent when updating tickets, and view total time usage in the main ticket record. Prioritised Help Requests for users and ticket types together with easy operator allocation. Help Request Logging with customisable categories for easy input. End users can raise help requests on-line and review current status in real time. Automated Incoming/Outgoing processing. User Management Active Directory synchronisation. Allow end users to generate Helpdesk logon Accounts or restrict generation of end user accounts to Administrators and Helpdesk operators. Importing user departments and companies from other systems into the NetSupport Helpdesk. Integration Direct integration with DNA Inventory and departmental information. Direct integration with Remote control. Customisation Custom Data Designer allowing for customised data fields. Profiled Operator access and customised functionality. Streamlined creation of a solutions database to aid future help requests. intuitive design tool available to administrators to add custom data items to trouble ticket records. Multilingual user interface. Reporting Real Time Corporate Status reports - Total Calls in, Status of Calls, Average resolution time and more. Ongoing history by user for all previous support requests. Real Time Dashboard showing a rolling display of current ticket statistics. Escalations & Notifications Send Notifications using fully customisable templates. Automatic escalation of ticket based on customer specific rules. The latest enhancements in DNA Helpdesk Version 2.7 include: New Style User Interface Incoming Processing - DNA Helpdesk can now integrate with a mail server enabling incoming s to be processed based on pre-set criteria. Outgoing enhancements - Operators now have the option to trigger an outgoing when adding comments to a ticket. Active Directory Synchronisation - Replacing the current AD Import option, Helpdesk can now be configured to search a list of domains to find user details and automatically update the helpdesk with changes from Active directory. Solutions - Solutions now need to be published before they can be viewed by Users. A new publish solution permission enables you to restrict access to this feature, ensuring only valid solutions are made available for use. The text of a solution is now saved in HTML format allowing you to have rich text solution documents. File attachments can now be associated with a solution. When adding a solution to a ticket, the search facility will automatically look for solutions based on the ticket type. Escalations - Multiple conditions and actions can now be applied to an escalation rule. The escalation process can now take into account your Helpdesks working hours and holidays. Ticket Types - The hierarchy now supports multiple levels of Ticket Types. Organisational Structure - A department can now have subdepartments added beneath it. Custom Data - Enhanced custom fields and form options now available. Ticket Search - Commonly used searches can now be saved to the menu.

15 NetSupport School - Classroom Management. NetSupport School: Classroom Management NetSupport School is a class leading training software solution, providing Teachers with the ability to instruct, monitor and interact with their Students either individually, as a pre-defined group or to the overall class. Combining advanced classroom PC monitoring, real-time Presentation and Annotation tools, with an innovative customised Testing suite, Internet and Application control, automated Lesson Plans, Printer Management, Instant Messenger control, Content Monitoring and Desktop Security, this latest version of NetSupport School rises to the challenge and requirements of today s modern classroom. Schools looking for a complete classroom management solution need look no further than NetSupport School as it is, quite literally, in a class of its own. With NetSupport School, Teachers and Trainers can improve the efficiency of classroom instruction by centrally instructing Students on their computer, keep Students on task by monitoring application and web usage, improve support through online help and chat requests, and save time by quickly polling the class and showing instant results. Teachers and Trainers can also record all screen, keyboard and mouse activity on a Student workstation to review later or to replay to the class.

16 NetSupport School - Features Summary. Classroom Management NetSupport School provides a wealth of features to streamline classroom management these include : Power On or Off all classroom computers from the Tutor PC. Perform a Remote Log off on all PCs. Send a Remote Log in to all Student PCs at the beginning of class. Blank Student Screens to gain attention. Lock the Students Mouse and Keyboard when instructing. Create custom classroom layouts so the Tutor PC represents the layout of the physical classroom. Create individual profiles to deliver the specific features needed by each Teacher. Interactive Lesson Planner Pre-schedule activities for a class within an existing or new lesson plan. Simple and easy to use drag and drop operation.. Track current lesson plan and pending activities on screen in real-time. Share Lesson plans with other teachers. Printer Management Prevent Students printing in the classroom. Set thresholds for automatically pausing / deleting jobs Automatically delete duplicate jobs Limit printer usage by number of pages. Require Teacher authorisation prior to printing. Prevent Printers being added, deleted or modified. Device Management Prevent data being copied to or from USB storage devices. Prevent data being copied to or from CDR / DVD devices. Automatically enable / disable the Audio on classroom computers. Student Register NetSupport School offers Student Registration where additional user information can be captured. Request information from each Student at the start of class. Save an attendance register for future reporting. View a contact summary for each Student at any point during a lesson by using a mouse over of the Student icon. Use customised icons for individual or groups of Students. Student Information bar NetSupport School now features a Student Information bar, neatly located at the top of each Student Screen. This can be set to be always visible or to auto-hide. The information bar provides feedback to the student on the current lesson, time remaining, current websites and applications that are available, the status of messenger and keyboard monitoring and quick access to request help. The information bar is fully configurable by the Teacher. Hand out and Collect Files With NetSupport School you can distribute files and data from the Tutor PC to multiple Student workstations. Transfer files to and from a selected PC in a single action. Distribute files to multiple PCs in a single action. Hand out files to all Students and automatically collect them at the end of the lesson with each Students details appended to their file. Lesson Timer Portable Tutor NetSupport School Tutor can be run directly from any portable USB device in any location. Auto Reconnect Students Real Time Instruction (Show Mode) Show the Tutor s screen to selected Students. Show a specific desktop to selected Students. Show just a selected application to selected Students. Show a Replay file (previous screen recording) to selected Students. Broadcast a Video file to selected Students. Deliver your presentations optimised for Wireless networks. Leave a recording of your Show, including Audio, on the Students PC for future review. Apply Internet restrictions to Tutor PC during show to prevent accidental web content being displayed. Key Show Visually highlights when key combinations are used ( i.e CTRL + P for print.) Screen Highlighter and drawing tools (Annotate) NetSupport School provides as standard a wealth of screen annotation tools to aid in presenting. These include Line Tools, Arrows, Shapes, Text Highlighters and more.

17 NetSupport School - Features Summary cont. View Student Screens in Real-time (Monitor Mode) Monitor the entire class in a single view. Scan through sets of Student PCs in pre-defined multiples. Overlay additional information including : Active App or Active website. Zoom for optimised high definition Student thumbnails. Instant Messenger Monitoring NetSupport School extends its application control features with the availability of Messenger Monitoring. In addition to the ability to prevent Messenger applications running within the classroom, NetSupport School also provides real-time monitoring of specific Messenger applications presenting the Teacher with a real time view of chat activity and content. Support includes MSN Messenger, Live Messenger, Yahoo Messenger and AOL Messenger. Real-Time Keyboard Monitoring New to NetSupport School is Keyboard monitoring. Designed to be used in conjunction with application control, this component provides Teachers with a real-time insight into Student activity and topic understanding. During a lesson, while all Students are working using any approved application, the Teacher can monitor the entire class and see quickly and easily their typed content and activity levels. Application Metering and Control Monitor all Student Application use. View background applications running on all PCs. Open and Close applications on all selected PCs in a single action. Record a full history of application use for the class. Allow the use of all applications. Prevent restricted applications from running. Allow only approved applications to run. Internet Metering and Control Monitor all Student Internet use. View background websites open on all PCs. Open and Close websites on all selected PCs in a single action. Record a full history of internet use for the class. Allow access to all websites. Prevent access to any websites. Prevent access to restricted websites. Allow access to approved websites only. Allow access to only selected pages on a website. Prevent FTP access. Internet SafeSearch SafeSearch feature overrides the search settings for most leading search engines and prevents inappropriate content being returned within search results. Powerful Remote Control Watch, share or control the screen, keyboard and mouse of any Student workstation in the class on a 1:1 basis irrespective of color depth, resolution or operating system at either end. Virtual WhiteBoard Full page White Board integrated directly within the Tutor supported by a wealth of drawing tools for improved collaboration within the classroom. Internet Co-Browse Allows a Teacher to open selected websites and synchronise this with the browser on each Student PC. As a Teacher navigates across a website the Student PCs will follow. Group Leaders Anominated Student can be assigned certain Tutor rights and act as a Group Leader until such privileges are revoked. Group or 1:1 Chat Open a discussion session that all or selected Students can join, enter their comments and share with the rest of the class. Audio Broadcast Audio to the class or transmit the Tutor s voice during a presentation. Audio support is included in all Show Screen, Remote Control and Chat sessions. Exhibit (Student Screen) Allows a Teacher to select a Students computer and broadcast their screen to the rest of the class. Perfect for highlighting achievement or sharing Student feedback. Student Surveys Find out if your Students have understood the content covered during the lesson by conducting an instant survey. Create an instant survey using pre-supplied or custom responses See instantly all Student responses and a summary for the class Create groups dynamically based on Student responses

18 NetSupport School - Features Summary cont. Student Testing and Quiz Design tests and examinations with the minimum of effort, including text, picture, audio and video questions. Create a library of resources and questions that can be shared with other educators. Create any number of Tests using questions from your library. Now utilise any of 8+ different question styles. Set examination Grading levels ( i.e. over 75% = A grade). Track Student progress in real time and see question success or failure in real time. Auto-mark the entire test so results are available as soon as the test is completed. Display individual results back to each Student. Deliver results summaries (including highlighting the correct answers) to the class. Share content and resources with other teachers with the online NetSupport School resource centre. Wireless environments Connect to Computers over a Wireless connection. Optimise performance to match access point speeds. Create predefined class lists to connect to non-static computers.. Work effectively with Laptop and Tablet computers. Publish a class and allow Students to join on demand. Student Locator Allowing wireless student laptops to be located across a WAN, identify their current network details and ensure easy connection from a Teachers class list. Typically classroom management solutions can only browse and locate student computers on the same subnet, with NetSupport School, your students can be anywhere on campus. SYSTEM REQUIREMENTS: 65Mb free disk space NetSupport School runs on : Win 95/8, Win ME, Win 2000, 2003,Win XP & Windows Vista. IPX/SPX, NetBEUI and TCP/IP. COMPONENTS SUPPLIED: The Tutor is the PC that views/takes over a PC. The Student is the PC that is viewed or taken over. Synchronised Multimedia Player for WAV, MOV, AVI, MPG, etc. files

19 NetSupport Protect - Desktop Security NetSupport Protect - Desktop Security NetSupport Protect is the number one choice of IT administrators and technology coordinators to protect Windows operating systems and desktops from unwanted or malicious changes. NetSupport Protect provides a secure, reliable and productive computer environment. With its extensive list of security features and intuitive format, IT administrators can use NetSupport Protect to guarantee that users are getting the most beneficial use of their computing experience, while safeguarding both the configuration and content on their systems. NetSupport Protect prevents users from deleting critical files and applications, making unauthorized changes to the desktop, saving or using unauthorized programs and harming the operating system. With NetSupport Protect, you can feel confident that unauthorized changes to a system, whether accidental or malicious, won t become an issue or impact on the productivity of your office PCs or computer lab. Now with integrated hard disk protection and roll back technology.

20 NetSupport Protect - Desktop Security Education As schools continue to provide better access to computer hardware, networks and web resources, district IT staff and classroom teachers face new challenges. IT staff must manage the challenges posed by computer labs and school networks as well as control software deployment and user issues. Teachers need to manage students who are using computers in a lab or multi-desktop classroom to ensure that they are learning and spending time on their assigned tasks. Children want to learn, and often the best way is to experiment. Unfortunately lab computers may be used four or five times a day for different classes, so they really can t afford to endure too much practical experimentation. Corporate NetSupport Protect provides a proactive, rather than a reactive, solution to the challenges faced. The philosophy of the product is to prevent changes to the desktop environment and avoid the need to rely on repair based solutions that are more costly and have a greater maintenance overhead. Using NetSupport Protect, IT staff can create a secure desktop environment where system configuration and access from external sources are protected, where users can utilise available applications but are shielded from system resources and the temptation of investigating the workings of the desktop. A successful product is one that can be implemented and maintained with the minimum of effort and provides a clear summary of the security in place, this is NetSupport Protect. Key feature highlights in NetSupport Protect are: Prevent copying, deletion and renaming of files and folders. Hide folders and restrict creation of defined file types. Restrict changes to the desktop, taskbar and system settings. Restrict shutdown, logoff, lock and password changes. Protect the operating system and computer settings. Lock control panels, task manager, command prompt and registry. Restrict user-defined applications from running. Restrict available network drives, drive mappings and network neighbourhood. Prevent access to windows systems tools. Prevent web browsers from running. Restrict creation and deletion of system printers. Control access to USB and CD/DVD devices. Either disable USB storage devices, allow read only or prevent application launch. Prevent users from installing unauthorized software. Apply policies to all users, or exclude specified accounts. Share security configurations across a network. Centrally deploy NetSupport Protect across your LAN/WAN to all computers. Centrally manage and update security configurations. Benefits Using NetSupport Protect, IT administrators can prevent unwanted changes to the OS, control the creation of content, restrict unwanted file downloads and control application usage. With easy to adopt end point security, administrators can avoid the introduction of harmful or unwanted content from external sources, yet retain the flexibility to utilise existing technology. Traditional policy based security provides for inflexible ON / OFF lockdown. NetSupport Protect allows useful technologies, such as portable storage devices, to still be utilised but in a constructive manner with controls over functionality. Simple to use, safe, and secure, NetSupport Protect is the ideal choice of IT administrators and technology coordinators. Presented in a simple and intuitive interface, system control can be configured in minutes and allows either individual or central control of security settings.

21 NetSupport Protect - Disk Protection and Recovery Integrated hard disk protection and roll back technology NetSupport Protect now includes as standard integrated hard disk protection and roll back technology. In addition to the existing functionality that keeps users on task by locking down desktop configuration, the product now also effortlessly protects your operating system and associated files from accidental or malicious deletion and provides a mechanism for automatic restoration on re-boot. When the new hard-disk recovery feature is enabled, all system files and folders will be continuously monitored and, when required, the system will restore back to a previous point in time quickly and transparently. NetSupport Protect s recovery functionality also allows you to specify folders that are excluded from rollback monitoring and, as such, are always preserved. Whether it s a complete software failure requiring total restoration or specific files, the new recovery feature provides complete flexibility. Needless to say, system administrators can also install, manage and perform software restoration remotely. Benefits: Saves countless hours of troublesome and unnecessary service calls. Works in a fraction of the time of other re-imaging/restoration products. Gives teachers more time to teach by eliminating careless or malicious activity. Saves valuable network disk space when images need to be stored. Reduces or eliminates technical intervention for OS and softwarerelated problems. Makes all user PCs look and behave the same. Simply reboot to restore. Unlike alternative disk protection systems, NetSupport Protect monitors the disk for changes rather than initially taking a complete snapshot of a computer system. This process results in the almost instantaneous creation and restoration of an image. NetSupport Protect now offers twice the level of desktop security and protection - desktop lockdown and hard disk protection and recovery - in a single and easy-to-use package. Summary of key features: Instantly restores your hard disk to an earlier point in time. Offers do-it-yourself disaster recovery. Helps users stay productive - even if their operating system will not boot. Rescues and restores lost or damaged files, folders and corrupted programs. Works with your existing security products such as anti-virus programs. Provides a secure test platform. Restrict user-defined applications from running. Uses minimal system resources and hard drive storage. Easy to install and centrally manage.

22 NetSupport Notify - Desktop Alerting Solution NetSupport Notify - Desktop Alerting Solution NetSupport Notify is a specially developed solution allowing instant and reliable delivery of notifications and alerts across a LAN or WAN to both Windows and Mac desktops. The philosophy of NetSupport Notify is to provide a simple and effective solution to allow administrators within an organisation to reliably deliver key notifications to staff and pupils across an enterprise without concern for network topology and to provide accurate records of message delivery and acknowledgement. Unlike typical LAN-based messaging solutions, NetSupport Notify provides a dedicated notification gateway(s) that allow seamless message delivery across multiple network segments or dispersed sites without the need for network modifications or switch configuration. A true, multi-platform mass notification system.

23 NetSupport Notify - Desktop Alerting Solution - overview Education In recent months the issue of delivering reliable and effective messaging to students across a campus has never been more essential as part of the day-to-day management of a school infrastructure. With students potentially utilising a mixture of hardware and technology including desktops, laptops and Mac systems, the ability to simply and quickly deliver messages direct to their devices provides a number of benefits to the faculty. NetSupport Notify allows an administrator to deliver within seconds a clear and concise message and instruction to all connected computers across a campus. Each message can carry a priority level and a request for acknowledgement. The delivered message automatically takes screen focus on recipient computers and can be accompanied by an audible alert. In addition, all delivered messages are recorded in the system event log, registering both the time the message was delivered and acknowledged by the user. Corporate Corporate communication increasingly relies on the ability to deliver notifications via or existing telephony facilities when communicating with staff within an office building. NetSupport Notify provides a low-cost, high-speed notification system allowing messages and alerts to be delivered instantly to all computer users while removing the potential delays experienced with s entering an already busy In Box. For some organisations, NetSupport Notify also provides a welcome backup for existing technology failures, such as , and an effective tool for delivering staff alerts and guidance, such as the mail server will be off at 5pm or we are experiencing difficulties with our file server. NetSupport Notify guarantees user attention by delivering an audible alert with each message received and taking foreground position on a user s desktop. With its notification gateway component, a single message can be delivered to staff across many sites or locations in a single action, again with full delivery/receipt logging.

24 NetSupport Notify - Desktop Alerting Solution - features Simple to use, fast and reliable, NetSupport Notify is the perfect choice for low-cost messaging and alerting across a LAN or WAN. Easy to implement and utilise, alerts carrying varying priorities and audibility can be delivered in seconds across the enterprise. Key feature highlights in NetSupport Notify are: Support for Windows and Mac desktops, including Vista Notification gateway for delivery of messages across multiple subnets No need for router changes or support for broadcast UDP Prioritise messages and alerts with clear and concise message types (eg, message, alert and critical) Send alerts to one or multiple notification gateways simultaneously Supports unlimited number of connected user desktops Audit log of message receipt and acknowledgement Audible alerts Easy to install with MSI installer Enterprise installation utilising supplied deployment utility or Active Directory Available in a range of localised languages Notification Server redundancy Unique Security codes limiting access to only authorised Agents and Consoles. Integrate within existing systems via the supplied browser based notification Console. The latest version of NetSupport Notify also now includes: Targeted alerts to selected departments Support for Terminal Server / Citrix clients Agent configuration can now be centrally managed via Active Directory (AD) policies or similar Support for clickable URLs in alerts Control ability to send alerts by AD policy Utilise the Notification gateway for existing NetSupport Manager clients Notification Server NetSupport Notify is based around its unique Notification Server technology. Installed on any Windows 2000, 2003, XP or Vista desktop or Windows 2000 / 2003 Server, the Notification Server manages connections to all desktop agents and ensures immediate delivery of all alerts. NetSupport Notify also includes redundancy, allowing multiple Notification Servers to be implemented and ensuring if that one is unavailable at any time, agent connections will automatically switch to the next available server. The Notification Server also controls all agent and console connections and authenticates these against a unique user defined security key ensuring the system is only used by authorised staff.

25 NetSupport Manager NetSupport DNA NetSupport Helpdesk NetSupport School NetSupport Protect NetSupport Notify

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