Developing Human Resource Capabilities for Public Service Executives NEW. The Singapore Public Service: Integrity Service Excellence

Transcription

1 Developing Human Resource Capabilities for Public Service Executives NEW The Singapore Public Service: Integrity Service Excellence

2 HR WSQ Framework The Human Resource Workforce Skills Qualifications (HR WSQ) framework is a competency framework developed through a rigorous process of international research and consultation with HR practitioners, industry associations and economic agencies. It was launched in 2008 by the HR Manpower, Skills and Training Council (MSTC), and was updated in late 2010 to incorporate the latest developments in the HR industry. HR Professionals now have greater access to modular competency-based training that leads to the attainment of nationally recognised HR certifications and qualifications. This helps to facilitate career enhancement for HR Professionals. HR Administration Programme for Public Sector Executives (HAPPE) In partnership with Human Capital Singapore, these programmes help to equip Division 2 and 3 officers with the necessary skills to do well in HR in the public service. You may be an officer performing a HR function in your organisation or a non-hr officer who is interested in developing your capabilities in HR management. Course Code HRQ01 HRQ02 HRQ03 HRQ04 Module Name WSQ Administer Recruitment and Selection Process WSQ Administer Performance Review Process WSQ Provide Training Administration Services WSQ Support Organisational Events

3 Course Code : HRQ01 WSQ Administer Recruitment and Selection Process Objectives By the end of the programme, you would be able to: Manage recruitment and selection administrative requirements Check that all documentation and resources to support recruitment and selection activities are available for employees to access Record and retrieve documentation and information of recruitment and selection activities as required by employees and management Ensure confidentiality of administrative systems containing information relating to recruitment and selection Advise on recruitment and selection process Advise managers on the tools and resources available to support recruitment and selection activities Provide managers and employees with all necessary information and resources to conduct recruitment and selection activities Provide accurate information in response to enquiries regarding recruitment and selection processes Review recruitment and selection documentation Check that required documentation relating to recruitment and selection has been received and take appropriate actions to ensure completeness Generate reports on the outcomes of recruitment and selection activities Suggest improvements or efficiencies to the administration of the recruitment and selection process Venue Human Capital Singapore Fees $ per participant [Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)] Absentees will be charged the full course fee.

4 Course Code : HRQ02 WSQ Administer Performance Review Process Objectives By the end of the programme, you would be able to: Manage performance management administrative requirements Check that all tools and resources to support performance reviews are available for employees to access Record and retrieve results of performance reviews as required by employees and management Ensure confidentiality of administrative systems containing information relating to performance reviews Advise on performance management processess Advise managers on the tools and resources available to support performance reviews Provide managers and employees with all necessary support to conduct performance reviews Provide accurate information in response to enquiries regarding performance review processes Venue Human Capital Singapore Fees $ per participant [Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)] Absentees will be charged the full course fee. Review performance management documentation Check that required performance review documentation has been received and take appropriate actions to ensure submission where appropriate Generate reports on the outcomes of performance reviews Suggest improvements or efficiencies to the administration of the performance review process Ensure ongoing maintenance and adequacy of systems to store data or documentation from performance reviews

5 Course Code : HRQ03 WSQ Provide Training Administration Services Objectives By the end of the programme, you would be able to: Distribute training information Check that all information required to support the dissemination of training programmes are available for employees to access Communicate information regarding training programmes to appropriate employees Respond to employees queries and specific requirements regarding training programmes Arrange venue & resources Identify resources required to deliver training programmes Manage bookings of resources required to deliver training programmes Confirm resource bookings with trainers Venue Human Capital Singapore Fees $ per participant [Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)] Absentees will be charged the full course fee. Process training documentation and records Check that required documentation has been submitted in accordance with organisational requirements Generate reports on the outcomes of training programmes Suggest improvements to the administration of training systems Ensure ongoing maintenance and adequacy of system to store data or documentation from training programmes

6 Course Code : HRQ04 WSQ Support Organisational Events Objectives By the end of the programme, you would be able to: Participate in event planning and setup Identify costs and resource requirements associated with event, including any special requirements of participants, for review by the event manager Develop a detailed action plan, including contingency plans, for review by the event manager Participate in set-up of event and equipment as identified in the action plan Conduct Promotional activities Develop a communication and engagement plan to generate publicity and interest in the event using appropriate communication channels Conduct communication and engagement activities in accordance with policies and procedures Track responses for the event and recommend follow up actions if required Venue Human Capital Singapore Fees $ per participant [Inclusive of Course Fee ($220), CSC Administration Fee ($60) and 7% GST)] Absentees will be charged the full course fee. Follow up with post event activities Assist in the implementation of event activities Gather feedback and complete event close-out activities Report on success of events to appropriate supervisors and event managers and complete an event report

7 Allan Koh Has experience with consulting, implementation and training in various organizations including Tan Tock Seng Hospital, Land Transport Authority and Singapore Technologies Group of Companies. Was previously with Mobil Oil Singapore as the Regional Human Resource Advisor and was the Deputy Director of JTC Academy, where he was responsible for operations of Training, Personnel, and the Human Resource Office. He was also involved in organizational restructuring, which included job re-design and restructuring of sales, production and purchasing departments. Has a Master of Arts in Human Resource Management from the University of Hull, UK and is certified as a career coach and counsellor by the University of Wollongong/Sydney Worklife Career Counseling Centre (Australia). He is also certified with a full Advanced Certificate in Training Assessment (ACTA). Our Facilitators

8 Our Facilitators Anthony Mok Founder and Principal Consultant for the MINDEF Innovation and Transformation Office at the Ministry of Defence (MINDEF), creating the MINDEF Innovation Framework, MINDEF Innovation Pipeline, and Jumpstart, the change management programme that brought creativity, innovation and entrepreneurship into the Ministry and the Singapore Armed Forces. He is also the designer and developer of the MINDEF Innovation Game and Innovation Dive, which were some of the key interventions in Jumpstart. Has also designed consultation and facilitation tools and processes, and delivered these as organisational appropriate engagements to obtain the intended outcomes. Has in depth knowledge and experience in the field to conduct talks, create and deliver experiential based workshops and training programmes to participants from different levels of an organisation, and coaching them into delivering the desired outcomes at their workplace. Other key training competencies include performance management, conflict management, change management, creative thinking skills, personal effectiveness, strategic management, marketing and sales management, leadership development, team development and facilitation, communication and interpersonal skills, and supervisory skills. Certified behavioral consultant for DiSC, and a certified Extended DISC practitioner with the Extended DISC North America, Inc. An accredited administrator, profiler and trainer for MBTI, and for a range of Margerison-McCann Team Management Systems profiles: Team Management Profile, Linking Skills Profile, Team Performance Profile, Window On Work Values, and Opportunity-Obstacle Quotient.

9 Jagjit Gill Has vast experience in developing training and on-boarding programmes, having done so for the 12 countries in which Kelly Services Asia-Pacific operates. Has also developed learning and development strategies and aligned training programmes in the same 12 countries, and launched multiple learning systems, tools and programmes across the region for trainer administration and management. Awarded the prestigious Kelly Golden Circle award for outstanding performance, for being one of the top 10 highest individual performers throughout all of Kelly Services office worldwide. Regional Training Manager Asia Pacific, Kelly Services (S) Pte Ltd ( )Developed and implemented learning and development strategies, identified opportunities to improve services and provided leadership, training and coaching to trainers across the Asia-pacific. Has extensive experience in training local and overseas companies. Senior Manager Country Operations, Kelly Services (S) Pte Ltd ( ) Primary leadership force of Kelly Services Singapore, responsible for managing a professional consulting and solution services organization and employees across the country and for achieving financial results. Managed the strategic and diversification plans of the company. Managed revenue of more than $75 million. Area Manager Staffing Services, Manpower Staffing Services (S) Pte Ltd ( ) Managing Consultant, ECK Employment Services Pte Ltd ( ) HR (Training) Executive, Rank Xerox U.K. Ltd (Uxbridge, England) ( ) Our Facilitators

10 Registration Nominations should be made through the hardcopy registration form at Terms and Conditions apply. Dates Please refer to our website at for the latest course dates. Contact Us Website: Information correct as at 10 Jan Subject to change without prior notice. (S)

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12 The Heart of Learning Excellence and Development for the Singapore Public Service For further information, please visit our website at