Position Summary. Essential Duties and Responsibilities. Job Title:

Transcription

1 Job Title: Systems & Instructional Design Trainer Division: Technology Location: Main Office Reports To: Kurt Knettel Job Status: Full Time Pay Status: Exempt Job Grade: 617 Date Created / Revised 4/16/2015 Position Summary The Systems and Instructional Design Trainer is responsible for the design and development of training materials focused on systems software programs for field, customer service, and related internal operations. Requires creating instructional materials for classroom, computer based, job aids and other training venues. Position may also coordinate with external vendors to provide training initiatives. Essential Duties and Responsibilities SYSTEMS AND INSTRUCTIONAL DESIGN Designs instructor=led or computer based training programs for software systems including but not limited to: GIS, Harris, City Works, M Care, On Base Applies sound design, principles, and methodologies to address training needs in most efficient and effective mode of delivery Develops and updates training materials with clear and appropriate learning objectives Develops interactive training opportunities and evaluation methods to ensure learning and transfer of concepts Test, debug and conduct program testing and simulations prior to training Assists divisions with documentation of current and new processes resulting from upgrades or other changes to existing technical systems as reference source for personnel Ensures continuity and alignment of systems training curriculum with business needs and strategies Understands business processes and issues as they relate to effective and efficient use of technology systems within the organization Collaborate with subject matter experts to engage in leader led training sessions & assist with knowledge transfer Coordinate with IT Operations, Application Support and SCADA team to produce training materials Coordinate with external trainers as needed and ensure delivery supports business focus Audit training sessions to ensure documentation and materials meet objectives. Maintain training and development records and prepare periodic reports for management on training metrics GENERAL RESPONSIBILITIES

2 Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines Adhere to NBU safety guidelines and practices at all times and in all situations Maintain a clean and safe work area, office, field site and vehicle as applicable Develop & maintain effective customer service skills for communications with co workers, customers and the public in general Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents Adhere to NBU policies and procedures Exemplify NBU Core Values of Integrity, Customer Focus, Respect for s and Safety Participate in and support initiatives to reach annual NBU Performance Measures Formal Education and Work Experience Requirements Degree/Diploma Obtained Bachelors Work Experience Time Frame Over three years up to and including five years Field of Study Business 7 or more years experience working with Technology based systems in a leadership or training role may substitute for Bachelor's degree Certification and Licensures Requirements Minimum Qualifications Prior experience in training or education required Knowledge of Computer Software No Knowledge Beginner Intermediate Expert Arc GIS AutoCAD Crystal Reports Microsoft Access Microsoft Excel Microsoft Word

3 Microsoft Publisher Microsoft Powerpoint Software Knowledge Experience with Machines, tools, equipment and other work aids Physical Demands Standing Frequently Making Presentations Observing Work Site Observing Work Duties Communication with Co workers Fine Dexterity Frequently Computer Keyboard Telephone Keypad Calculator Calibrating Equipment Walking Frequently To Departments / Offices / Office Equipment Lifting Occasionally Supplies Around Worksite Equipment Files Carrying Occasionally Supplies Equipment Files Sitting Frequently Desk work Meetings Driving Reaching Occasionally For Supplies For Files Handling Occasionally Paperwork Monies

4 Kneeling Rarely Filing in Lower Drawers Retrieving Items From Lower Shelves / Ground Crawling Never Under Equipment Inside Attics / Pipes / Ditches Pushing / Pulling Rarely File Drawers Climbing Occasionally Stairs Vision Constantly Reading Equipment Tables and Chairs Hose Ladder Step Stool Onto Equipment Computer Screen Driving Observing Worksite Foot Controls Never Driving Operating Heavy Equipment Dictaphone Balancing Never On Ladder On Equipment On Step Stool Bending Occasionally Filing In Lower Drawers Retrieving Items From Lower Shelves / Ground Making Repairs Crouching Rarely Retrieving Items From Lower Shelves / Ground Filing in Lower Drawers Hearing Constantly Communicating Via Telephone / Radio, to Co Workers / Public Listening To Equipment Twisting Frequently From Computer to Telephone Getting Inside Vehicle Talking Constantly Communicating Via Telephone / Radio, to Co Workers / Public

5 Environmental Factors Never Seasonally Several Times Per Year Several Times Per Month Several Times Per Week Daily Extreme temperature (Heat, cold, extreme temp. change) Wetness and/or humidity (bodily discomfort from moisture) Respiratory Hazards (Fumes, gases, chemicals, dust, and dirt) Noise and Vibration (sufficient to cause hearing loss) Physical Hazards (High voltage, dangerous machinery, aggressive Prisoners or patients) Health and Safety Conditions Mechanical Hazards Chemical Hazards Electrical Hazards Fire Hazards Explosives Never Rarely Occasionally Frequently Constantly Never Occurs Less Than 1 hour per week 1/3 or more of the time From 1/3 to 2/3 of the time 2/3 or more of the time

6 Communicable Diseases Physical Danger or Abuse Primary Work Environment Office Environment Warehouse Shop Vehicle Outdoors Overall Strength Demands Sedentary Exerting up to 10 pounds occasionally or negligible weight frequently, mostly sitting Light Exerting up to 20 pounds occasionally, 10 pounds frequently, walking or standing often Medium Exerting pounds occasionally, pounds frequently, or 10 pounds constantly Heavy Exerting pounds occasionally, pounds frequently, or pounds constantly Very Heavy Exerting 50 pounds constantly Non-Physical Demands Frequently Occasionally Rarely Never Time Pressure Emergency Situations Frequent change of Task Irregular Schedule / Overtime Performing Multiple Tasks Simultaneously Working Closely With s as Part of a Team

7 Tedious or Exacting Work Noisy / Distracting Environment Employee Statement of Understanding THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT BETWEEN NEW BRAUNFELS UTILITIES (NBU) AND THE EMPLOYEE. Nothing in this position description restricts NBU's ability to assign, reassign or eliminate duties and responsibilities of this job at any time. I HAVE READ AND RECEIVED A COPY OF THIS JOB DESCRIPTION. Employee s Signature Date: Employee s Name (PLEASE PRINT)