AccessInternet. Get Started. Internet The Way You Want It

Transcription

1 AccessInternet Get Started Internet The Way You Want It 1

2 Important Numbers 24/7 Customer Service For all customer care & billing inquiries, to set up new services, change existing services or for product information Press 1 Reporting trouble with existing services Press 2 For office hours, retail locations or to speak to our receptionist Press 3 AccessInternet With speed and service upgrades, 24/7 Internet Help Desk hours, friendly local customer service and free service calls (no matter which product you choose), AccessInternet has the right package to fit your needs. Includes Great Features The following features come standard with every AccessInternet Package: New web-based Free spam blocking Free Wireless Fax (Head Office) For general customer service inquiries customer.care@myaccess.coop The Access Advantage For Internet related questions help@myaccess.coop Wireless Network Wireless Password Address 2 3

3 Packages Package Download Upload Included Data AccessHyperSpeed 100 Addresses - 10 F-Secure - FREE AccessHyperSpeed 50 Addresses - 10 F-Secure - FREE AccessHyperSpeed 20 Addresses - 10 F-Secure - FREE AccessHighSpeed Platinum Addresses - 10 F-Secure - FREE AccessHighSpeed Gold Addresses - 5 F-Secure - $3.95/mth AccessHighSpeed Silver Addresses - 3 F-Secure - $3.95/mth AccessHighSpeed Bronze Addresses - 3 F-Secure - $3.95/mth 100 Mbps 5 Mbps 500 GB 50 Mbps 3 Mbps 400 GB 20 Mbps 2 Mbps 200 GB 10 Mbps 1 Mbps 150 GB 5 Mbps 1 Mbps 100 GB 2.5 Mbps 512 Kbps 50 GB 1.25 Mbps 128 Kbps 20 GB Included Data Included data allowances are to maximize network performance. Each package has different included data allowances & speeds to allow you flexibility and choice to decide the most appropriate package based on your required speeds & household usage. Internet usage during the off-peak hours are NOT included and do not count towards your included data usage. We encourage you to schedule your download and upload activities during the off peak hours of 1:00 am to 8:00 am. Included Data AccessHighSpeed Bronze AccessHighSpeed Silver AccessHighSpeed Gold AccessHighSpeed Platinum 20 GB/mth 50 GB/mth 100 GB/mth 150 GB/mth Internet speeds and availability vary by market. Visit for packaging and pricing in your community. Access services and pricing are subject to terms of use and occasionally amended. Minimum system requirements apply. **Data usage allowances apply on a monthly basis and vary by plan. Charges may apply for additional data used in the future. AccessHyperSpeed 20 AccessHyperSpeed 50 AccessHyperSpeed GB/mth 400 GB/mth 500 GB/mth How To View Your Data Usage We recommend that you view your data usage on Access Account Online Click on the Internet Service icon. If you are not set up you can register online, or contact our Customer Care support at and choose option 2, 2. You can view your usage online in detail by monthly, daily and in 10 minute increments. 4 5

4 AccessHyperSpeed Equipment Guidelines The type of equipment you have in your home can affect your download speeds. That s why we have created a chart to help you determine what AccessHyperSpeed package is best for you. It shows the equipment variations, achievable download speeds, and the best AccessHyperSpeed package based on your equipment. Have multiple devices in your home? Speed (bandwidth) is shared between devices so you may still wish to choose the faster AccessHyperSpeed package even if your equipment does not support it. So go ahead and update your status while downloading that movie! Not sure what wireless network your computer is running? For PC, check under the Control Panel - Network & Internet - Network Connections - Change Adapter Settings. For Mac, click on the Apple icon - About This Mac - More Info - System Report - Wifi (on the left hand side, listed under Supported PHY Modes ). Equipment Guidelines Equipment Download Speeds Recommendation Wired Full Speeds HyperSpeed 20, 50 or 100 Wireless N SBG6580 modem or wireless N router with Windows 7 or newer, Mac OS, *NIX Wireless N with Windows Vista** Wireless G with Windows 7 or newer, Mac OS, *NIX Wireless G with Windows Vista** Up to 80 Mbps Up to 60 Mbps Up to 25 Mbps Up to 15 Mbps HyperSpeed 20, 50 or 100* HyperSpeed 20, 50 or 100* HyperSpeed 20, 50 or 100* HyperSpeed 20, or 50* Note: Our Motorola SBG 900/901 wireless modems come with just one single wired port. Our Motorola 6580 and Arris DG860P wireless modems have 4 wired ports at the back. *Results based on secured testing environment. If you have more than one wireless device in your home, you may wish to choose AccessHyperSpeed 50 or 100 as the speeds will be distributed between them. For example, if you have Wireless G with multiple devices, you may wish to choose AccessHyperSpeed 50 as this will allow for both devices (eg: laptop and an ipad) to receive up to 25 Mbps at the same time. ** Operating systems older than Windows Vista are not supported. Recommendations to receive highest speeds: Wired or Wireless N Network, Windows 7 or newer operating systems. Test your AccessInternet speed: speedtest.myaccess.ca 6 7

5 Wireless Internet Wireless Internet is included with all of our Internet packages. Our modems support a single wired connection and multiple wireless connections so you can have the whole family online at the same time. If you need to make any changes or help setting up your system, we also offer free professional installation. MyAccessMail Access your when you re not at home by going to Type in your user name and password for your myaccess.ca address. The password was given to you when the account was created. You get: A wireless modem with one wired port Security set-up and monitoring Your wireless password for our fully secure wireless network (you will need this to connect any new computers, gaming systems, etc.) 24/7 support including remote diagnosis Professional installation from one of our friendly technicians, we will get the modem installed and will set up one computer to make sure it is all working for you To Change Addresses and Passwords You can also change your password & address by logging into and clicking on Preferences then Change Password. We suggest that you update or change your password and record it in a safe place for security purposes. MyAccessMail Address: MyAccessMail Assigned Password: 8 9

6 Account Online Access Account Online Gives You Control Over Your Account Sign up now: With your Access bill handy, visit myaccess.ca After selecting your community, in the top right hand corner click on Your Account Login Click SIGN UP NOW and fill in the required fields. Change Your Wireless Password All wireless devices connected to your wireless modem use a password. Now you can quickly and easily change your password online. Click the Wireless Settings button, then enter your personal password in the Password area and click Change Settings. That s it! Your modem will restart and use the password you provided. It s that easy! Online Billing (ebill) Having e-bills is a great way to help the environment and it s easy to use. View current and past history of your bills on your home computer or even your mobile wireless device. An notification is sent when your bill is ready; click to view. There s even a quick link to your bank s website for easy payment. Manage Accounts Did you know you can add, remove, and modify your Access accounts online? Simply click on the Manage button to see a list of your current accounts. Click the gold key icon next to any existing user name to change your password, or New User to add a new account. Check Your Internet Usage Check your monthly data usage by clicking the Internet Services button, then AccessInternet Data Usage. This will show the last 30 days of usage on your modem; by clicking the individual dates, you can see the daily breakdown by hour. Access F-Secure uses the latest technology to provide easy-to-use protection against all Internet threats. With award-winning anti-virus, a personal firewall, antispyware, filters for spam and phishing attempts, parental controls and new technology that constantly monitors your computer, Access F-Secure is a complete security solution. F-Secure File Levels of Protection Virus Protection Personal Firewall Service Parental Controls Spam Control Spyware Protection Minimum system requirements apply. Windows Vista or higher with 1GHz processor and at least 256 MB of RAM. Not recommended for Windows 98SE and ME. Unavailable for Windows 95 and 98, Linux or Macintosh

7 FAQs How to install a cable modem (wired & wireless) Installing a cable modem is a very easy procedure that does not even require you to open the case of your computer. Here s how to do it: 1. Plug your cable modem into the wall outlet and connect your cable TV connection from the wall into the back of your modem. The connector on the back of your modem for the TV cable looks just like the TV cable connector on the back of a television. 2. Once you plug in your cable modem to the wall outlet and the TV cable, you are ready to connect the modem to your computer via an Ethernet cable. Plug either end of the Ethernet cable into your computer and the other end into the jack on the cable modem that looks like a large telephone plug. 3. Wireless modems connect the same way except you are not required to connect an Ethernet cable to every device. When the technician installs the wireless modem (or if you pick one up at our retail store) you will be given a wireless password that will allow you to securely surf the web wirelessly. 4. You are now ready to use your cable modem and browse the Internet. Enjoy! What You Need: Cable Internet access Cable modem Computer Cable TV outlet Ethernet cable to connect the modem to your computer How do I sync MyAccessMail with my mobile device? Apple ios Devices Syncing Mail Use IMAP with MyAccessMail. Ensure that you use IMAP and not POP the POP protocol is not suitable for multiple devices accessing the same mailbox. Ensure that outbound mail is set to use port 587 and password authentication. Syncing Contacts For your contacts, to add a sync account, go to Settings, scroll to find Mail, Contacts, Calendars and then choose Add Account. Select Other from the bottom of the list of providers. Then select Add CardDAV Account and fill in the details as appropriate. Syncing Calendar For your calendar, is the same as above for syncing contacts. Go into the Calendar app to control which of the synced calendars is displayed, and assign colours to them. Android Devices Syncing Mail Use either IMAP with MyAccessMail or K-9 Mail (which is the suggested option and is free of charge through Google Play: Select IMAP as the account type. Security can be left set to None, but if you prefer encryption for the communication between the device and our server, STARTTLS (Always) should be chosen

8 Syncing Contacts Addresses To sync contacts between an Android device and the MyAccessMail, it is necessary to add CardDAV support to Android. This requires an add-on purchased for minimal cost from Google Play: store. Once this add-on has been installed, begin adding a new account from the system settings, and choose CardDAV as the type. From there you can select your contact folders. You can also name your contact folder. Also be sure to remove the checkmark from Sync from server to phone only if you want to be able to add and edit contacts on the phone. Please ok to bypass the warning. Syncing Calendar To sync the MyAccessMail calendar with an Android device, another add-on must be purchased from Google Play: Adding a CalDAV account to an Android device is very similar to syncing contacts. You may notice that each calendar appears twice in the list to choose which calendars to sync; be sure to select only one instance of the desired calendar(s). The same warning about twoway sync may appear; simply press OK. Blackberry Devices Syncing MyAccessMail with Blackberry devices is currently not available. For other important FAQs visit us at under Customer Care 14 15

9 Build the plan that s right for you. myaccessca 16 24/7 Customer Service Regina (Head Office) 2250 Park Street Estevan th Street Humboldt 645 Main Street La Ronge 712 Finlayson Street Melfort 620 Saskatchewan Avenue SE North Battleford Street Weyburn th Avenue SE Yorkton 22 Sixth Avenue N WL/04/14/ /