Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit

Transcription

1 Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care

2 First published 2010 ISBN Department of Training and Workforce Development All rights reserved. Western Australian Department of Training and Workforce Development materials, regardless of format, are protected by copyright law. Permission, however, is granted to Trainers, Assessors and Registered Training Organisations to use, reproduce and adapt the material (third party material excluded) for their Recognition of Prior Learning (RPL) assessment activities. This permission is subject to the inclusion of an acknowledgement of the source. Permission does not extend to the making of copies for hire or sale to third parties, and provided it is not used for commercial use or sale. Reproduction for purposes other than those indicated above requires the prior written permission of the Western Australian Department of Training and Workforce Development. Published by and available from WestOne Services 1 Prospect Place WEST PERTH WA 6005 Tel: (08) Fax: (08) [email protected] Website: Acknowledgements This work has been produced with the assistance of funding provided by the Council of Australian Governments (COAG) National Reform Initiative (NRI). This resource contains units of competencies, performance criteria and elements from the CHC08 Community Services Training package CHC40308 Certificate IV in Disability Work and CHC40108 Certificate IV in Aged Care, Commonwealth of Australia, used under the AEShareNet-FfE licence. Disclaimer Whilst every effort has been made to ensure the accuracy of the information contained in this RPL Assessment Tool Kit, no guarantee can be given that all errors and omissions have been excluded. No responsibility for loss occasioned to any person acting or refraining from action as a result of the material in this RPL Assessment Tool Kit can be accepted by the Western Australian Department of Training and Workforce Development.

3 RPL Assessment Tool Kit Contents Recognition of Prior Learning (RPL) Assessment Tool Kit 7 Overview of the Recognition Process 9 PART 1 11 Section 1 Assessor s Information 11 Introduction 13 Explanation of RPL documents 14 Section 2 List of competencies in this RPL Assessment Tool Kit 15 Qualification Rules 17 List of competencies in this RPL Assessment Tool Kit 19 covered in this RPL Assessment Tool Kit 19 Section 3 Interview Question Bank and Recording Sheets 23 Cluster 1 Support clients 25 Cluster 2 Work within the organisational/legislative framework 39 Cluster 3 Provide specialist disability support 49 Cluster 4 Provide specialist aged care support 57 Cluster 5 Maintain an environment to empower people with disabilities 67 Cluster 6 Implement interventions with older people at risk of falls 73 Cluster 7 Facilitate links with other services 79 Cluster 8 Coordinate information systems 83 Cluster 9 Supervise work 87 Section 4 Practical Tasks and Observation Recording Sheets 93 Practical tasks 95 Cluster 1 Support clients 97 Task 1 Client care plan 97 Instructions for the candidate 97 Demonstration/Observation Checklist 99 Instructions for the Assessor 99 Task 2 Community-based project 103 Instructions for the candidate 103 Demonstration/Observation Checklist 105 Instructions for the Assessor 105 Task 3 Client skills 109 Instructions for the candidate 109 Demonstration/Observation Checklist 111 Instructions for the Assessor 111 Cluster 2 Work within the organisational/legislative framework 115 Task 4 OHS training for new staff 115 Page 3 of 402 Department of Training and Workforce Development 2010

4 RPL Assessment Tool Kit Instructions for the candidate 115 Demonstration/Observation Checklist 117 Instructions for the Assessor 117 Task 5 Hazard and risk assessment 121 Instructions for the candidate 121 Demonstration/Observation Checklist 123 Instructions for the Assessor 123 Task 6 Performance appraisal 127 Instructions for the candidate 127 Demonstration/Observation Checklist 129 Instructions for the Assessor 129 Task 7 Advocacy 133 Instructions for the candidate 133 Demonstration/Observation Checklist 135 Instructions for the Assessor 135 Cluster 3 Provide specialist disability support 139 Task 8 Augmentative and alternative communication strategies 139 Instructions for the candidate 139 Demonstration/Observation Checklist 141 Instructions for the Assessor 141 Task 9 Plan and provide advanced behaviour support 145 Instructions for the candidate 145 Demonstration/Observation Checklist 147 Instructions for the Assessor 147 Cluster 4 Provide specialist aged care support 151 Task 10 Dementia care plan 151 Instructions for the candidate 151 Demonstration/Observation Checklist 153 Instructions for the Assessor 153 Cluster 5 Maintain an environment to empower people with disabilities 157 Task 11 Provide opportunities for clients to follow their own interests 157 Instructions for the candidate 157 Demonstration/Observation Checklist 159 Instructions for the Assessor 159 Cluster 6 Implement interventions with older people at risk of falls 163 Task 12 Falls risk assessment 163 Instructions for the candidate 163 Demonstration/Observation Checklist 165 Department of Training and Workforce Development 2010 Page 4 of 402

5 RPL Assessment Tool Kit Instructions for the Assessor 165 Cluster 7 Facilitate links with other services 169 Task 13 Collaborative consultation 169 Instructions for the candidate 169 Demonstration/Observation Checklist 171 Instructions for the Assessor 171 Cluster 8 Coordinate information systems 175 Task 14 Staff checklist 175 Instructions for the candidate 175 Demonstration/Observation Checklist 177 Instructions for the Assessor 177 Cluster 9 Supervise work 181 Task 15 Conduct staff training and performance review 181 Instructions for the candidate 181 Demonstration/Observation Checklist 183 Instructions for the Assessor 183 PART Section 5 Candidate s Information and Self-Evaluation Forms 187 What is Recognition of Prior Learning (RPL)? 189 How to prepare for your RPL assessment 190 The four steps in the RPL assessment process 192 Candidate s Information Form 195 Candidate s Employment History Form 197 Candidate s Self-Evaluation Form 199 Cluster 1 Support clients 201 Cluster 2 Work within the organisational/legislative framework 205 Cluster 3 Provide specialist disability support 207 Cluster 4 Provide specialist aged care support 209 Cluster 5 Maintain an environment to empower people with disabilities 211 Cluster 6 Implement interventions with older people at risk of falls 213 Cluster 7 Facilitate links with other services 215 Cluster 8 Coordinate information systems 217 Cluster 9 Supervise work 219 Section 6 Third Party Report and Supporting Documentation 221 Third Party Report 223 Supporting Documentation 225 Assessor s Evidence Summary Sheet for CHC40308 Certificate IV in Disability 235 Assessor s Evidence Summary Sheet for CHC40108 Certificate IV in Aged Care 237 Page 5 of 402 Department of Training and Workforce Development 2010

6 RPL Assessment Tool Kit Section 7 Mapping of Assessment Tools 239 Mapping document for Cluster Evidence Matrix 243 Mapping document for Cluster Evidence Matrix 293 Mapping document for Cluster Evidence Matrix 323 Mapping document for Cluster Evidence Matrix 343 Mapping document for Cluster Evidence Matrix 363 Mapping document for Cluster Evidence Matrix 371 Mapping document for Cluster Evidence Matrix 381 Mapping document for Cluster Evidence Matrix 387 Mapping document for Cluster Evidence Matrix 395 Department of Training and Workforce Development 2010 Page 6 of 402

7 RPL Assessment Tool Kit Recognition of Prior Learning (RPL) Assessment Tool Kit CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care This RPL Assessment Tool Kit has been developed by the Western Australian Department of Training and Workforce Development, in consultation with industry, as a resource to assist RPL Assessors by providing a set of quality assessment tools, which can be used to conduct whole-of-qualification RPL. This kit also contains information which can be provided to the candidate. This kit should be customised to suit the needs of the candidate, employer/industry or Assessor and should reflect the purpose for which it is being used. It is recommended that prior to using this kit for the first time, and after any modifications or contextualisation, this RPL Assessment Tool Kit be validated by the user to ensure it meets the required Australian Qualification Training Framework Standards (AQTF), relevant Training Package requirements and Registered Training Organisation (RTO) policies. A task-based model for RPL A process for RPL has been developed that promotes holistic, task-based assessment, and which focuses on relating assessment activities to actual job tasks. The intention of this model is to streamline and simplify recognition processes for prospective candidates. This RPL Assessment Tool Kit has been developed to support this task-based model. The focus of the new streamlined holistic assessment process is to focus on demonstrated skills and knowledge and is not reliant on documentary evidence as the main source of evidence. Page 7 of 402 Department of Training and Workforce Development 2010

8 RPL Assessment Tool Kit Page intentionally blank Department of Training and Workforce Development 2010 Page 8 of 402

9 RPL Assessment Tool Kit Overview of the Recognition Process Candidate Enquiry Candidate s Information Form STEP 1 Candidate Self-Evaluation If not ready for RPL, the candidate is to be provided with training options. STEP 2 Interview and Questioning STEP 3 Demonstration/ Observation of Practical Tasks Gap Training (if required) STEP 4 Supporting Evidence/Third Party Report (if required) Issue Qualification Statement of Attainment By RTO Page 9 of 402 Department of Training and Workforce Development 2010

11 Section 1 Assessor s Information PART 1 Section 1 Assessor s Information It is important that you complete both Steps 2 (Interview/Questioning) and 3 (Practical Tasks) when completing RPL Assessment using this kit. The RPL process is a streamlined process which does not rely solely on documentary evidence. It uses a combination of questioning, practical assessment and supporting evidence to provide evidence of the candidate s competence. Page 11 of 402 Department of Training and Workforce Development 2010

12 Section 1 Assessor s Information Page intentionally blank Department of Training and Workforce Development 2010 Page 12 of 402

13 Section 1 Assessor s Information Introduction Welcome to the CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care. This RPL Assessment Tool Kit contains ten (10) core units of competency plus five (5) electives needed for CHC40308 Certificate IV in Disability and eleven (11) core units of competency and four (4) electives needed for CHC40108 Certificate IV in Aged Care. It is simply set out, with a covering comprehensive list of instructions at the front of each document, as well as covering instructions for each step of the process, as found in the notes for the Assessor, and notes for the candidate. Included in this kit are the following documents: Assessor s Information Explanation of RPL documents Qualification Rules and list of units of competency contained in this kit separated into clusters for assessment Tool Kits for each cluster: Interview Question Bank and Recording Sheets Practical Tasks and Observation Recording Sheets Candidate s Information Candidate s Self-Evaluation Form (incorporating Third Party Verification) Mapping documents (including Dimensions of Competency and Employability Skills) for all the units of competency included in this kit. Page 13 of 402 Department of Training and Workforce Development 2010

14 Section 1 Assessor s Information Explanation of RPL documents a) Interview Question Bank and Recording Sheets (Section 3): The interview question bank is the second stage of the process, in which the Assessor and the candidate confirm the knowledge by discussing a series of questions. Each of these questions includes a series of Key Points, which may assist the Assessor in guiding the discussions. b) Practical Tasks and Observation Recording Sheets (Section 4): These tools are designed to guide the Assessor and candidate through a workplace observation, proving the candidate s ability to conduct the specific tasks and skills required for recognition of competence in the particular area. c) Candidate s Information and Self-Evaluation Forms (Section 5): This document is for the candidate to assess their suitability for RPL process, by asking them to consider each of the points and assessing their ability against the task. It has been broken into smaller skill groups, clustering like activities together to enable ease of completion. It is then reinforced by the candidate s supervisor s comments, both against tasks and as a summary for each group. This serves as third party validation of the candidate s claims. d) Third Party Report and Supporting Documentation (if applicable) (Section 6): The third party verification report is provided for referees, for example the supervisor, to confirm the candidate s skills and experience in the qualification/occupation. This is particularly useful in addressing employability skill requirements. It is important to note that third party reports are not always available and it is recommended that Assessors use their professional judgement to determine if this is a requirement. List of suggested supporting documentation (if applicable): A list of suggested industry specific evidence or supporting documentation (in addition to the generic documentation) is provided to assist the candidate in collecting evidence to support their application. e) Mapping Document (Section 7): This tool demonstrates how each of the documents reflects the units of competency in the particular cluster. f) Employability Skills: This qualification has embedded employability skills. The interview and demonstration/observation tasks have been mapped against the employability skills for this qualification, to assist the Assessor in identifying the target areas. Department of Training and Workforce Development 2010 Page 14 of 402

15 RPL Assessment Tool Kit Section 2 List of competencies in this RPL Assessment Tool Kit Page 15 of 402 Department of Training and Workforce Development 2010

17 Qualification Rules CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care RPL Assessment Tool Kit CHC40308 Certificate IV in Disability Entry to qualifications and progression advice The following information has been extracted from CHC40308 Certificate IV in Disability contained in the Community Services Training Package CHC08 published in 2008 by NTIS. Requirements Successful completion of a total of fifteen (15) units of competency made up of: ten (10) compulsory units of competency five (5) elective units of competency. Note: There are no entry requirements for CHC40308 Certificate IV in Disability. CHC40108 Certificate IV in Aged Care Requirements Successful completion of a total of fifteen (15) units of competency made up of: eleven (11) compulsory units of competency four (4) elective units of competency. Note: Entry requirements To gain entry into CHC40108 Certificate IV in Aged Care, a candidate must be recognised as competent through a recognised training program or recognition process against the following compulsory units from CHC30208 Certificate III in Aged Care (or equivalent): CHCAC318A Work effectively with older people CHCAC319A Provide support to people living with dementia CHCCS411A Work effectively in the community sector CHCICS303A Support individual health and emotional wellbeing CHCPA301B Deliver care services using a palliative approach HLTAP301A Recognise healthy body systems in a health care context. This kit does not provide tools for assessing competence against the prerequisite units of competency. Page 17 of 402 Department of Training and Workforce Development 2010

19 RPL Assessment Tool Kit List of competencies in this RPL Assessment Tool Kit This section identifies the units contained in this kit. covered in this RPL Assessment Tool Kit Candidates may select any clusters which appropriately reflect their skills and experience. Cluster 1 Support clients Unit Code CHCDIS301A CHCDIS410A Unit Title Work effectively with people with a disability Facilitate community participation and inclusion Core/Elective Certificate IV in Disability Core Core Core/Elective Certificate IV in Aged Care Elective Elective CHCICS402A Facilitate individualised plans Core Core CHCDIS405A CHCICS401A Facilitate skills development and maintenance Facilitate support for personal care needs Core Elective Cluster 2 Work within the organisational/legislative framework Unit Code Unit Title Core/Elective Certificate IV in Disability Elective Core Core/Elective Certificate IV in Aged Care HLTOHS300A Contribute to OHS process Core Core CHCCS400A CHCCS411A Work within a relevant legal and ethical framework Work effectively in the community sector Core Core Core Elective CHCAD401D Advocate for clients Elective Core Cluster 3 Provide specialist disability support Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCDIS411A Communicate using augmentative and alternative communication Core Elective CHCICS404A Plan and provide advanced behaviour support Core Elective Page 19 of 402 Department of Training and Workforce Development 2010

20 RPL Assessment Tool Kit Cluster 4 Provide specialist aged care support Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCAC412A Provide services to older people with complex needs (Note: prerequisite CHCAC318A) Elective Core CHCAC416A Facilitate support responsive to the specific nature of dementia Elective Core Cluster 5 Maintain an environment to empower people with disabilities Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCDIS302A Maintain an environment to empower people with disabilities Core Cluster 6 Implement interventions with older people at risk of falls Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCAC417A Implement interventions with older people at risk of falls Elective Core Cluster 7 Facilitate links with other services Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCNET404A Facilitate links with other services Elective Core Cluster 8 Coordinate information systems Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCINF403C Coordinate information systems Elective Core Cluster 9 Supervise work Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCORG406A Supervise work Elective Core Department of Training and Workforce Development 2010 Page 20 of 402

21 RPL Assessment Tool Kit To complete Certificate IV in Disability as a stand-alone qualification, a candidate would have to complete the following: Cluster 1 Cluster 2 Cluster 3 Cluster 5 then choose from Clusters 4, 6, 7 or 9 so that an additional three (3) elective units are achieved. To complete Certificate IV in Aged Care as a stand-alone qualification, a candidate would have to complete the following: Cluster 1 Cluster 2 Cluster 4 Cluster 6 Cluster 7 Cluster 8 Cluster 9. Page 21 of 402 Department of Training and Workforce Development 2010

23 Section 3 Interview Question Bank and Recording Sheets Section 3 Interview Question Bank and Recording Sheets This section contains questions the Assessor may ask the candidate while documenting their conversation during the RPL interview. Assessor s Instructions It is not intended that every question for each competency be asked or discussed during the conversation. Only questions related to those competencies that the initial documentary review has failed to fully address are required. Each question provides key points to look for in the candidate s responses. You may wish to use these key points to formulate questions of your own, contextualise, or rephrase the suggested questions to suit the candidate s particular work situation. On the Recording Sheets, place a tick next to each key point as it is addressed by the candidate during the conversation. By doing this, you are recording what you have heard the candidate say during the interview. Use the Assessor s Comments section next to each question to provide further details about the context of the discussion or other key points and examples the candidate has discussed that may be relevant in confirming competence. It is important to remember that the notes taken during the questioning interview are important evidence and should be retained as part of the candidate s assessment records. Page 23 of 402 Department of Training and Workforce Development 2010

24 Section 3 Interview Question Bank and Recording Sheets Page intentionally blank Department of Training and Workforce Development 2010 Page 24 of 402

25 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 1 Support clients Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 25 of 402 Department of Training and Workforce Development 2010

26 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Question 1 Explain your understanding of the delivery of quality services including your capacity to support the rights, interests and needs of people with disabilities. Key points to be addressed by the candidate Issues facing people with disabilities Policies, regulatory compliance, legislative and legal requirements Commitment to access and equity Consideration of personal attitude and values Impact of specific disabilities, including acquired or developmental disabilities Strategies that assist people with disabilities to exercise their rights and independence Duty of care Knowledge of physical and psychological stages of human development including those that enhance or inhibit development Understanding and application of support practices for a range of types of disabilities Client strengths OHS Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 26 of 402

27 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Infection control Role of guardianship, advocate Stereotyping Current practices Resources Question 2 Describe how you communicate effectively with people with a disability/in aged care. Key points to be addressed by the candidate Purpose of personal care needs Specific communication needs, eg techniques, devices and aids, interpreters Referrals to other staff, manager or specialist services Identifying needs, eg hearing, speech Occasions where additional people have been included, eg friends, caseworkers, family Communication that has been effective in situations of mistrust or conflict Giving positive feedback Yes No Assessor s notes Page 27 of 402 Department of Training and Workforce Development 2010

28 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Identifying options for action by listening to the person with a disability and acting on their decisions and preferences Self-introduction Trust Cultural interests Techniques to encourage and motivate Possible barriers, eg associated with cognitive deficits Problem-solving Discussion regarding worker, client and carer role Question 3 Describe how you can work to foster and enhance the independence and self-determination of a person with a disability/in aged care. Key points to be addressed by the candidate Encouraging colleagues to promote the independence of people with disabilities Identifying and providing ongoing support to promote individual strengths and capacities through the use of compensatory aids, modifications to the environment Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 28 of 402

29 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Strategies for supporting independent action and thinking, ie the right to participate, contribute and be heard in committees, conferences and open meetings Principles of person-centred care Principles of strengths-based practice Principles of active support Concepts of self-advocacy Motivation Stereotyping Question 4 Explain how you contribute to the development, review and implementation of policies and procedures in your workplace. Key points to be addressed by the candidate Understanding of the legislative processes related to the rights of people with disabilities Research and contribution to policies on empowerment, including encouraging people with a disability and/or their advocate to express their view about policies, legislation and empowerment Principles of lobbying Yes No Assessor s notes Page 29 of 402 Department of Training and Workforce Development 2010

30 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Social justice principles Reporting of non-compliance with legislation and/or policy and protocols Principles and practices of public speaking Use of appropriate workplace policies and procedures Contribution to the review of legislation and policy within your role and responsibility Principles of support Question 5 Describe how you plan, facilitate, implement and review the development of an individual plan. Key points to be addressed by the candidate Understanding of client assessment process, including processes that support individual clients strengths, interest, health, emotional wellbeing and self-determination (preferences) Procedures for completing a care plan Development of a plan to include community participation and/or social aspects Client referral Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 30 of 402

31 Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans Client goals Client consent Access and equity Breakdown of tasks Duty of care Availability of resources, eg mobility aids, transport, personnel Finance and budgeting Facilitation of others in planning and monitoring Monitoring and responding to support requirements and procedures Response to client personal care and preferences Issues relating to adult and childhood learning styles Implementing monitoring and reporting on the plan Difficulties to meet specified needs Confidentiality CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care Section 3 Interview Question Bank and Recording Sheets CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Page 31 of 402 Department of Training and Workforce Development 2010

32 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Role of carer Strategies to minimise risk Question 6 Describe the processes used in your organisation for documentation. Key points to be addressed by the candidate Gathering information Completing documentation Maintenance of documentation Reporting Confidentiality, ie privacy, dignity Yes No Assessor s notes Question 7 Describe how you manage and respond to situations of risk. Key points to be addressed by the candidate Location assessment/environment/ assessing ability/safety and security Activity assessment/matching with activity or group/client specific Discussion with client Uncharacteristic or inappropriate behaviour/de-motivators/blocks Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 32 of 402

33 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Use of technology/equipment Health risks Reporting risk situations Indications of possible abuse or neglect Strategies to minimise risk Non-acceptance Policies and procedures to reduce or remove risk Question 8 Describe your roles and responsibilities and those of your organisation. Key points to be addressed by the candidate Staff training Duty of care Working within your job description Working with others, eg health professionals, colleagues Oral communication Literacy requirements within the workplace Numeracy requirements within the Yes No Assessor s notes Page 33 of 402 Department of Training and Workforce Development 2010

34 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs workplace Supporting co-workers Being a role model Referral when outside job role Recognising own limitations Providing informal learning Task analysis Liaising with other agencies Reporting Liaising with client/carer OHS Client confidentiality, privacy and dignity Networking Question 9 Describe how you facilitate community participation and inclusion. Key points to be addressed by the candidate Building on client skills Client consultation Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 34 of 402

35 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Identifying networks that share the client s interests Information regarding client s neighbourhood, eg bus services, accessibility, kerbs, ramps, lighting, aged groups, community centres clubs, churches, sports and recreations Work groups Identifying barriers Promote community awareness, eg education Coordination of community activities Feedback Aids and equipment Question 10 What strategies can you use to minimise isolation? Key points to be addressed by the candidate Environmental modification Communication Transport Yes No Assessor s notes Page 35 of 402 Department of Training and Workforce Development 2010

36 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Prompting and reinforcers during training Support worker Families Question 11 How do you develop, implement and review skills development/maintenance plans with your client? Key points to be addressed by the candidate Identifying skills development/maintenance Assessment of skills Learning strategies/opportunities to meet client goals Developing plan Implementing plan Equipment Incidental learning to enhance skills Task analysis Monitoring/reviewing/documentation/ evaluation Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 36 of 402

37 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 37 of 402 Department of Training and Workforce Development 2010

39 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 39 of 402 Department of Training and Workforce Development 2010

40 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Question 1 Describe how you plan, conduct and participate in work safety issues. Key points to be addressed by the candidate Relevant legislations, standards, codes of practice and guidance Identifying and reporting hazards (the planning stage as well) OHS housekeeping Training Own stress and fatigue levels Support co-workers, coaching and guiding, sharing information, documentation Risk assessments Reporting identified hazards and inadequacies to manage risk Taking action to control an emergency, ie nature and scope, implementation of response within own training Using personal protective equipment (PPE) Common workplace hazards, eg chemicals, bodily fluids, noise, manual handling, work postures, equipment, clients Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 40 of 402

41 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Question 2 How do you contribute to OHS processes? Key points to be addressed by the candidate Raising issues Contributing during meetings/development and implementations of control measures Workplace inspections Providing assistance to other staff Roles and responsibilities of employees, supervisors, managers, OHS representatives and committees Hierarchy of control Emergency signals and alarms Providing feedback Basic fire safety, emergency response and security Yes No Assessor s notes Page 41 of 402 Department of Training and Workforce Development 2010

42 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Question 3 Describe how you comply with relevant legal and ethical work practices. Key points to be addressed by the candidate Organisational requirements Understanding of legal responsibilities including clients and co-workers rights and responsibilities Ethical guidelines Duty of care Ethical complexity of work role Ethical issues and dilemmas Working within relevant policies, procedures, standards and codes of practice Accreditation Contribution to identifying, developing and reviewing of policies/work practices Personal values/attitudes/non-judgemental practice Reporting breaches Compliance with duty of care principles Legal responsibilities Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 42 of 402

43 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Confidentiality Disclosure of information Respecting rights and responsibilities of clients/employer/co-workers Conflicts of interest Problem-solving/conflicting values Own job role/seeking clarification when unsure of scope of practice or instructions Accepting responsibility for own actions Complaint management Social justice principles Maintaining professional knowledge of changing legislative requirements Question 4 Describe a time when you recognised and responded to a client whose rights and interests were not being protected. Key points to be addressed by the candidate Understanding client rights Client centred Client assessment Providing relevant information Yes No Assessor s notes Page 43 of 402 Department of Training and Workforce Development 2010

44 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Supporting client/advocating to identify and express concerns Initiating, negotiating and implementing strategies Referral to appropriate service, eg advocacy Reviewing progress and developing further action as appropriate Recognising and reporting signs of abuse and neglect Recognising and responding to diversity Non-judgemental Community resources and referral options Differences between negotiation, advocacy, mediation and conciliation Question 5 How do you communicate effectively in the workplace? Key points to be addressed by the candidate Assessing own communication skills Maintaining confidentiality Workplace protocols Adjusting communication for client differences Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 44 of 402

45 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Using communication to enhance person-centred/community-centred approach Effective conflict resolution Managing team communication channels Question 6 Describe how you work effectively in the community sector. Key points to be addressed by the candidate Differing sectors involved in community work and their roles in service delivery Respecting other professionals Current community issues Underpinning values and philosophy Access and equity Personal values and attitudes Positive response to workplace changes Identifying and reporting mandatory notification issues, ie abuse Reflecting on, and identifying own work practice Yes No Assessor s notes Page 45 of 402 Department of Training and Workforce Development 2010

46 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Identifying relevant training/initiating action for this training Attending compulsory training Prioritising work goals Undertaking self-evaluation/seeking feedback from co-workers Accepting feedback constructively Job description Referring Workplace function specific to work area Responding to challenging situations/behaviour Working on own/team Department of Training and Workforce Development 2010 Page 46 of 402

47 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 47 of 402 Department of Training and Workforce Development 2010

49 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 3 Provide specialist disability support Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 49 of 402 Department of Training and Workforce Development 2010

50 Section 3 Interview Question Bank and Recording Sheets Cluster 3 Provide specialist disability support Candidate s name CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Question 1 Describe your understanding of the influence and purpose of behaviour. Key points to be addressed by the candidate Influences Purpose/types of behaviour Communicative function Strategies to support behaviour changes/challenging behaviours Behaviour support plans Team consultation Social model of disability Individual principles and practices Workplace procedures Principles of behaviour response plans Yes No Assessor s notes Question 2 Explain how you contribute to behaviour assessment, develop individual support and response plans, and monitor their effectiveness. Key points to be addressed by the candidate Data collection/summary/analysis Functional/cognitive assessment Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 50 of 402

51 Cluster 3 Provide specialist disability support Candidate s name CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Observation triggers, environment, emotional wellbeing, health status, medications that cause risk Consultation with client and others in assessment/planning process Proactive support strategies Constraint Plans that reflect respect, dignity, rights, personal choices, strengths, preferences and goals of individual Plans that address impaired social/decision-making capacity Directives to limits/boundaries Developing, implementing, monitoring, recording, reviewing and modifying behaviour plans/interventions Intrusive strategies Duty of care/legal and ethical requirements/workplace policies and procedures Reactive strategies Crisis response plans/support for client after the episode. CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care Section 3 Interview Question Bank and Recording Sheets Page 51 of 402 Department of Training and Workforce Development 2010

52 Section 3 Interview Question Bank and Recording Sheets Cluster 3 Provide specialist disability support Candidate s name CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Strategies for monitoring effectiveness, reduction of risk or harm, level of intrusion on person s dignity/self-esteem Social devaluation Question 3 Describe the processes used in your organisation for documentation. Key points to be addressed by the candidate Workplace reporting requirements/policies/procedures Maintenance of documentation Filing Reporting incidents Legislation for documentation, eg privacy, confidentiality Yes No Assessor s notes Question 4 Describe how you communicate with clients who have complex communication needs. Describe how you use effective augmentative and alternative communication strategies. Key points to be addressed by the candidate Identifying communication ability Identifying client needs, history and preferences Collaboration with others including family Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 52 of 402

53 Cluster 3 Provide specialist disability support Candidate s name CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Referrals professionals/service providers outside own job role Your understanding, knowledge of causes, influence of communication on behaviour Individualised strategies prompting, independence, reinforcers, motivators, common de-motivators and blocks Relevant tools and programs, task breakdown Differing communication styles, strategies and devices The participation model Cultural protocols Impact on community participation Documentation records Reinforcing communication: the environment; timely, appropriate responses; opportunities to increase vocabulary; incidental learning Identifying and responding to client within job role Sharing information, training, maintaining contact with other users task analysis CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care Section 3 Interview Question Bank and Recording Sheets Page 53 of 402 Department of Training and Workforce Development 2010

54 Section 3 Interview Question Bank and Recording Sheets Cluster 3 Provide specialist disability support Candidate s name CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Recording, monitoring, reporting and reviewing strategies Barriers identifying and overcoming Implementing modifications Effective communication skills rapport, active listening, adjusting own communication techniques Department of Training and Workforce Development 2010 Page 54 of 402

55 Section 3 Interview Question Bank and Recording Sheets Cluster 3 Provide specialist disability support Candidate s name CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 55 of 402 Department of Training and Workforce Development 2010

57 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 4 Provide specialist aged care support Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 57 of 402 Department of Training and Workforce Development 2010

58 Section 3 Interview Question Bank and Recording Sheets Cluster 4 Provide specialist aged care support Candidate s name CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Question 1 Describe how you evaluate and prioritise the needs of an older person with complex care needs. Include dementia. Key points to be addressed by the candidate Physiology and psychology of aging Principles of assessment Understanding dual/multiple health needs when identifying and prioritising needs Understanding of dementia Indicators and symptoms of dementia Assessment of environment Assessment of client with other health professionals Assessment tools Strategies when conducting assessments Networking when analysing and interpreting assessment data within own job role Impact of complex issues on carer Person-centred approach Cultural and individual differences Indicators of abuse or neglect Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 58 of 402

59 Section 3 Interview Question Bank and Recording Sheets Cluster 4 Provide specialist aged care support Candidate s name CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Changing needs Impact on family Working within own job role Referral to other health professionals as required Question 2 Describe how you liaise and negotiate with the appropriate personnel to develop a service delivery plan. Key points to be addressed by the candidate Best practice guidelines Role and function of various health professionals Carer Negotiating/establishing goals with client/significant other Accessing resources Utilising community support agencies Using appropriate workplace policies and procedures OHS Yes No Assessor s notes Page 59 of 402 Department of Training and Workforce Development 2010

60 Section 3 Interview Question Bank and Recording Sheets Cluster 4 Provide specialist aged care support Candidate s name CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Question 3 Describe how you coordinate the delivery, monitoring, evaluation and review of the service plan. Key points to be addressed by the candidate Social model of disability Social devaluation on an individual s quality of life Delegating to appropriately skilled workers and/or supervising Recognising when service/care is no longer providing the appropriate level of service Providing support/respite to carers Processes when developing and managing service plans Case conferences Reporting Feedback from client/service providers Networking with relevant health professionals Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 60 of 402

61 Section 3 Interview Question Bank and Recording Sheets Cluster 4 Provide specialist aged care support Candidate s name CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Question 4 Describe how you plan and provide support for a client with dementia. Key points to be addressed by the candidate Care plan Progression and impact on client and family Planning and facilitating activities to maintain independence Using existing and familiar skills Appropriate to individual likes and dislikes, cognitive abilities Risk-taking Safety and comfort of client Involvement of family, carers, team members and volunteers Appropriate resources Client reminiscences and routines Physical, social and emotional environment Supporting family to understand what is happening to their loved one Current research Relevant activities Yes No Assessor s notes Page 61 of 402 Department of Training and Workforce Development 2010

62 Section 3 Interview Question Bank and Recording Sheets Cluster 4 Provide specialist aged care support Candidate s name CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Communication verbal/non-verbal Responding to challenging behaviour Question 5 Describe the strategies you develop and implement to help minimise the impact of dementia. Key points to be addressed by the candidate Behaviours Physical and emotional health Environment Tasks Communication reminiscences Past history, eg social and employment history Creative least restrictive Adapting activities Impact of behaviours on others Range of options for care plan Strategies to minimise the impact of behaviours Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 62 of 402

63 Section 3 Interview Question Bank and Recording Sheets Cluster 4 Provide specialist aged care support Candidate s name CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Review of strategies Services available Question 6 Describe how you provide guidance and support to workers in implementing the client s plan. Key points to be addressed by the candidate Assisting in understanding the purpose of individual care plan Support in accordance with duty of care, legal and ethical requirements Respect for client s preferences and history Monitoring progress of/feedback on plan Training and evaluating carer to implement plan including the use of equipment Monitoring self-care ability of workers, eg stress management Yes No Assessor s notes Question 7 Describe the processes used in your organisation for documentation. Key points to be addressed by the candidate Workplace reporting requirements/policies/procedures Maintenance of documentation Yes No Assessor s notes Page 63 of 402 Department of Training and Workforce Development 2010

64 Section 3 Interview Question Bank and Recording Sheets Cluster 4 Provide specialist aged care support Candidate s name CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Filing Reporting incidents Legislative requirements for documentation Department of Training and Workforce Development 2010 Page 64 of 402

65 Section 3 Interview Question Bank and Recording Sheets Cluster 4 Provide specialist aged care support Candidate s name CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 65 of 402 Department of Training and Workforce Development 2010

67 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 5 Maintain an environment to empower people with disabilities Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 67 of 402 Department of Training and Workforce Development 2010

68 Section 3 Interview Question Bank and Recording Sheets Cluster 5 Maintain an environment to empower people with disabilities Candidate s name Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities Question 1 Describe how you encourage and foster independence and self-determination in clients with disabilities. Key points to be addressed by the candidate Strategies to support independence Identifying actions for relevant issues Developing strategies considering differences Consultation Listening and acting Providing assistance Ongoing support Person-centred Encouraging other staff to promote independence Encouraging participation in forums Providing necessary information/skills Utilising appropriate aids Modifying environment Promoting individual strengths Workplace policies and procedures Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 68 of 402

69 Section 3 Interview Question Bank and Recording Sheets Cluster 5 Maintain an environment to empower people with disabilities Candidate s name Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities OHS issues Negotiation and mediation skills Implementing education (sexuality) Question 2 Describe how you encourage clients with a disability to contribute to the development and review of relevant policies and services. Key points to be addressed by the candidate Encouragement to express their views Reporting non-compliance to appropriate person Contributing to/reviewing legislation/policy framework Providing feedback to client Role and responsibilities when contributing to review of policies Networking as a team member on research Contributing to policies on empowerment Public speaking Yes No Assessor s notes Page 69 of 402 Department of Training and Workforce Development 2010

70 Section 3 Interview Question Bank and Recording Sheets Cluster 5 Maintain an environment to empower people with disabilities Candidate s name Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities Question 3 Describe the relevant legislative processes related to clients with a disability. Key points to be addressed by the candidate Client rights to contribute and be heard Lobbying Self-advocacy Own job role Impact of personal values and attitudes when providing services Social justice principles Diversity in relationships/sexual expression Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 70 of 402

71 Section 3 Interview Question Bank and Recording Sheets Cluster 5 Maintain an environment to empower people with disabilities Candidate s name Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 71 of 402 Department of Training and Workforce Development 2010

73 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 6 Implement interventions with older people at risk of falls Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 73 of 402 Department of Training and Workforce Development 2010

74 Section 3 Interview Question Bank and Recording Sheets Cluster 6 Implement interventions with older people at risk of falls Candidate s name Unit of competency CHCAC417A Implement interventions with older people at risk of falls Question 1 Describe how you prepare and conduct an assessment for a client at risk of falls. Key points to be addressed by the candidate Working within job description Confirming assessment in collaboration with relevant health professionals/supervisor Involving client/carer Consent Respect dignity, privacy, wishes and beliefs Communication client s concerns, how client copes Code of ethics Understanding of aging and other health related issues Providing information to relevant people, eg client, health professionals Assessment tools Lifestyle Physical/psychological contributors normal postures and recognising deviations Risk factors Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 74 of 402

75 Section 3 Interview Question Bank and Recording Sheets Cluster 6 Implement interventions with older people at risk of falls Candidate s name Unit of competency CHCAC417A Implement interventions with older people at risk of falls Identifying clients needs and issues Evaluating level of risk Question 2 Describe how you implement and monitor strategies to minimise risks to clients at risk of falls. Key points to be addressed by the candidate Identifying, explaining options to identified risks Working with older person/carer to identify strategies Safety needs, priorities and specific requirements Medical causes Implementing and monitoring a range of strategies Indicators of increased risks Providing support to carers Network as required Assessing the outcomes of falls minimisation Reassessing as required Identifying other strategies Evaluating strategies Yes No Assessor s notes Page 75 of 402 Department of Training and Workforce Development 2010

76 Section 3 Interview Question Bank and Recording Sheets Cluster 6 Implement interventions with older people at risk of falls Candidate s name Unit of competency CHCAC417A Implement interventions with older people at risk of falls Question 3 Describe how you would follow your workplace policies and procedures. Key points to be addressed by the candidate Reporting Assessing Documentation Access of supervision Referral to policies and procedures to clarify requirements Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 76 of 402

77 Section 3 Interview Question Bank and Recording Sheets Cluster 6 Implement interventions with older people at risk of falls Candidate s name Unit of competency CHCAC417A Implement interventions with older people at risk of falls Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 77 of 402 Department of Training and Workforce Development 2010

79 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 7 Facilitate links with other services Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 79 of 402 Department of Training and Workforce Development 2010

80 Section 3 Interview Question Bank and Recording Sheets Cluster 7 Facilitate links with other services Candidate s name Unit of competency CHCNET404A Facilitate links with other services Question 1 Describe how you facilitate links with other services. Key points to be addressed by the candidate Information on relevant services Range of services Communication verbal and non-verbal Networking working relationships inter-agency meetings Referral Responding to requests from other organisations Knowledge of support in own workplace Providing information Ensuring currency of information community issues Feedback Diversity cultural, linguistic backgrounds Promoting and negotiation Working within own job description OHS Using/coordinating information technology Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 80 of 402

81 Section 3 Interview Question Bank and Recording Sheets Cluster 7 Facilitate links with other services Candidate s name Unit of competency CHCNET404A Facilitate links with other services Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 81 of 402 Department of Training and Workforce Development 2010

83 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 8 Coordinate information systems Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 83 of 402 Department of Training and Workforce Development 2010

84 Section 3 Interview Question Bank and Recording Sheets Cluster 8 Coordinate information systems Candidate s name Unit of competency CHCINF403C Coordinate information systems Question 1 Describe how you gather and record information according to workplace specifications. Key points to be addressed by the candidate Identifying, accessing and collecting client needs, specific workplace needs, organisational needs Integrity of information Confidentiality Security Relevant, accurate and consistent Collating Prioritising Storage Workplace policies and procedures Interviewing Report writing Oral and written communication Internal and external Appropriate documents Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 84 of 402

85 Section 3 Interview Question Bank and Recording Sheets Cluster 8 Coordinate information systems Candidate s name Unit of competency CHCINF403C Coordinate information systems Question 2 Describe how you prepare and present reports according to your workplace guidelines. Key points to be addressed by the candidate Audience/client needs Organisational guidelines Conclusions Recommendations Appropriate technology OHS Circulating report Appropriate person Yes No Assessor s notes Question 3 Describe how you collect, collate and store information according to workplace requirements. Key points to be addressed by the candidate Information systems Developing solutions Training Advice to staff Processes for information requests and exchanges Legislative requirements Yes No Assessor s notes Page 85 of 402 Department of Training and Workforce Development 2010

86 Section 3 Interview Question Bank and Recording Sheets Cluster 8 Coordinate information systems Candidate s name Unit of competency CHCINF403C Coordinate information systems Additional notes from conversation Assessor s signature Outcome (Please circle) Assessor s name Date Department of Training and Workforce Development 2010 Page 86 of 402 S (Satisfactory) NYS (Not Yet Satisfactory)

87 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 9 Supervise work Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 87 of 402 Department of Training and Workforce Development 2010

88 Section 3 Interview Question Bank and Recording Sheets Cluster 9 Supervise work Candidate s name Unit of competency CHCORG406A Supervise work Question 1 Describe how you induct, review and monitor staff. Key points to be addressed by the candidate Orientation process Job description/work plan/expectations/performance goals Staff training Information re organisation, work group Strategies for staff development Resources, support and networks for job role Organisation s mission Relevant legislation Workplace awards/union documents Networking and information exchange Performance reviews Areas of conflict Career options/progression Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 88 of 402

89 Section 3 Interview Question Bank and Recording Sheets Cluster 9 Supervise work Candidate s name Unit of competency CHCORG406A Supervise work Question 2 Describe how you clarify and review work plans within the work group. Key points to be addressed by the candidate Expectations Potential issues Identified objectives organisational values, standards and guidelines Work role Review Supporting staff with work-related issues Yes No Assessor s notes Question 3 Describe your leadership role within the team. Key points to be addressed by the candidate Supporting and encouraging the team Maintaining and improving cooperation Barriers to team effectiveness Strategies to enhance team Identifying and working towards goals Industrial relations Legal requirements Communication Yes No Assessor s notes Page 89 of 402 Department of Training and Workforce Development 2010

90 Section 3 Interview Question Bank and Recording Sheets Cluster 9 Supervise work Candidate s name Unit of competency CHCORG406A Supervise work Providing mentoring opportunities Question 4 Describe the technology and equipment you use in your workplace. Key points to be addressed by the candidate Computers and associated technology Mobile phones Hoists Copiers Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 90 of 402

91 Section 3 Interview Question Bank and Recording Sheets Cluster 9 Supervise work Candidate s name Unit of competency CHCORG406A Supervise work Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 91 of 402 Department of Training and Workforce Development 2010

93 Section 4 Practical Tasks and Observation Recording Sheets Section 4 Practical Tasks and Observation Recording Sheets This section contains practical assessment tasks that the candidate will complete to assist you in determining their skills and knowledge. Assessor s Instructions Use the Observation Recording Sheets for each of the practical tasks to document the skills and knowledge demonstrated by the candidate in completing each of the required tasks. These practical tasks may be modified to suit the context of the candidate s workplace, job role or their work environment. Not all tasks need to be completed. The Assessor should select only those tasks that will provide the required evidence to prove competence by the candidate. For a whole qualification it may be necessary to perform all tasks. It is important to remember that the notes made by the Assessor during the observation of the practical demonstration are important evidence and should be retained as part of the candidate s assessment records. Page 93 of 402 Department of Training and Workforce Development 2010

94 Section 4 Practical Tasks and Observation Recording Sheets Page intentionally blank Department of Training and Workforce Development 2010 Page 94 of 402

95 Practical tasks CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care Section 4 Practical Tasks and Observation Recording Sheets While performing the various practical tasks, it is important that the principles of Occupational Health and Safety, and workplace safety requirements be met at all times. Assessors need to ensure that the specifications for materials/resources used in the practical tasks are consistent with those in the critical aspects of evidence. (Refer to the Mapping of Assessment Tools document for more information.) Cluster 1 Support clients Task 1 Client care plan The candidate is to prepare a care plan for an aged client or a client with a disability. Task 2 Community-based project The candidate is to facilitate community involvement for a client. Task 3 Client skills The candidate is to monitor and review a client s skills. Cluster 2 Work within the organisational/legislative framework Task 4 OHS training for new staff The candidate is to conduct orientation and induction in OHS for a new member of staff. Task 5 Hazard and risk assessment The candidate is to conduct a hazard and risk inspection and make recommendations for change. Task 6 Performance appraisal The candidate is to be involved in a performance appraisal. Task 7 Advocacy The candidate is to provide advocacy assistance on behalf of a client. Cluster 3 Provide specialist disability support Task 8 Augmentative and alternative communication strategies The candidate is to demonstrate their understanding of the needs of a client with complex communication needs (CCN). Task 9 Plan and provide advanced behaviour support The candidate is to complete a behaviour support plan (BSP) and make recommendations for strategies to be used. Page 95 of 402 Department of Training and Workforce Development 2010

96 Section 4 Practical Tasks and Observation Recording Sheets Cluster 4 Provide specialist aged care support Task 10 Dementia care plan The candidate is to complete a care plan for a client with dementia. Cluster 5 Maintain an environment to empower people with disabilities Task 11 Provide opportunities for clients to follow their own interests The candidate is to identify and describe a situation where a client can be encouraged and supported to take responsibility for their own actions in an activity they want to pursue. Cluster 6 Implement interventions with older people at risk of falls Task 12 Falls risk assessment The candidate is to conduct a falls risk assessment on a client. Cluster 7 Facilitate links with other services Task 13 Collaborative consultation The candidate is to provide information on occasions when consultation with other services has been undertaken. Cluster 8 Coordinate information systems Task 14 Staff checklist The candidate is to prepare a checklist to give to members on the whereabouts of all relevant OHS documentation and resources. Cluster 9 Supervise work Task 15 Conduct staff training and performance review Part A The candidate is to conduct training for a new member of staff. Part B The candidate is to conduct a performance review with a staff member. Department of Training and Workforce Development 2010 Page 96 of 402

97 Section 4 Practical Tasks and Observation Recording Sheets Cluster 1 Support clients Task 1 Client care plan Instructions for the candidate Note: If appropriate, Task 1 can be incorporated into Task 10 and/or Task 14. The specific requirements for each task must be met to satisfy the assessment for all three tasks. Please advise your Assessor if you are combining this task with others. Outline of task For this task you are to complete a care plan for an aged client or a client with a disability. You will need to provide a copy of the completed care plan with the client s personal details removed. You will be assessed on your ability to: complete a care plan that incorporates all aspects of communication needs, development and maintenance of personal and social skills, preferences of services, services to meet all areas of needs and assistance, documentation of client progress and daily activities, and referrals to other health professionals. The care plan should be prepared in consultation with the client to ensure that all needs and preferences are met. You are to provide a summary and evaluation to demonstrate your understanding of organisational processes and the outcome of the strategies that have been developed in the care plan. Page 97 of 402 Department of Training and Workforce Development 2010

99 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Assessor s name Supervisor s name (if applicable) Demonstration/Observation Checklist Cluster 1 Support clients Task 1 Client care plan Work activity The candidate is to prepare a client care plan. Cluster 1 Units of competency Assessment location Date of demonstration CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Time Instructions for the Assessor The candidate is to prepare a care plan for either an aged care client or a client with a disability, incorporating all aspects of communication needs, development of personal and social skills, preferences of services, services to meet all areas of needs and assistance, documentation of client progress and daily activities, referrals to other health professionals. The care plan should be prepared in consultation with the client to ensure all needs and preferences are met. This will be demonstrated through a summary and evaluation by the candidate indicating their understanding of organisational processes. Resources required for this task appropriate workplace for assessment to take place customised organisational care plan organisational policies, protocols and procedures equipment and resources normally used in the workplace health care checklists, equipment and resources Page 99 of 402 Department of Training and Workforce Development 2010

101 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Demonstration/Observation Checklist Cluster 1 Support clients Task 1 Client care plan During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Demonstrate an understanding of the delivery of quality services to people with a disability. Communicate effectively with clients, co-workers, other health professionals and family. Demonstrate the ability to support the rights, interests and needs of the client. Understand the need to provide support across a range of differing disabilities. Recognise and respond to situations of risk in the work role. Show an understanding of the underpinning values and philosophies of the sector, eg education, delivery of appropriate services, commitment to meeting the needs and rights of clients. Demonstrate access and equity. Demonstrate knowledge and understanding of underpinning philosophies and values including: social model of disability social devaluation person-focused practices holistic, client-centred approach. Show consideration for clients within duty of care Demonstrate an understanding of the varying emotional, relationship-building, dependence and independence issues in relation to differing life stages of the client/clients. Page 101 of 402 Department of Training and Workforce Development 2010

102 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Demonstration/Observation Checklist Cluster 1 Support clients Task 1 Client care plan During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Provide examples of appropriate client/carer relationships. Understand the importance of identifying appropriate goals, interventions and evaluation of client plans. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Candidate s signature Date Department of Training and Workforce Development 2010 Page 102 of 402

103 Section 4 Practical Tasks and Observation Recording Sheets Cluster 1 Support clients Task 2 Community-based project Instructions for the candidate Note: If appropriate, Task 2 can be incorporated into Task 3 and/or Task 11. The specific requirements for each task must be met to satisfy the assessment for all three tasks. Please advise your Assessor if you are combining this task with others. Outline of task For this task you are to facilitate a community involvement for a client. You are to provide relevant documentation with the client s personal details removed. You will be assessed on your ability to: enable the client to engage in social networks and other activities in the wider community this activity should be designed to minimise isolation and promote their integration into activities in the community. You are to provide a report on the outcome of the activity in which the client has been engaged. Page 103 of 402 Department of Training and Workforce Development 2010

105 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Assessor s name Supervisor s name (if applicable) Demonstration/Observation Checklist Cluster 1 Support clients Task 2 Community-based project Work activity The candidate is to facilitate community involvement for a client. Cluster 1 Units of competency Assessment location Date of demonstration CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Time Instructions for the Assessor The candidate is to facilitate community involvement for a client, which will enable the client to engage in social networks and other activities in the wider community. This activity should be designed to minimise isolation and promote their integration into activities in the community. Resources required for this task appropriate workplace for assessment to take place organisational policies, protocols and procedures equipment and resources normally used in the workplace industry OHS guidelines Page 105 of 402 Department of Training and Workforce Development 2010

107 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Demonstration/Observation Checklist Cluster 1 Support clients Task 2 Community-based project During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Show consideration for client s needs and rights within duty of care. Demonstrate a holistic and client-centred approach. Provide community education and opportunity for capacity building. Demonstrate commitment to meet the needs and rights of clients. Encourage self-determination within clients. Provide support that focused on client s strengths. Encourage and respect client empowerment. Support client s rightful place in the community. Respect and maintain confidentiality. Demonstrate access and equity in all actions. Recognise issues of discrimination. Recognise stereotypical attitudes. Page 107 of 402 Department of Training and Workforce Development 2010

108 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Demonstration/Observation Checklist Cluster 1 Support clients Task 2 Community-based project Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) Candidate s signature Date Department of Training and Workforce Development 2010 Page 108 of 402 S (Satisfactory) NYS (Not Yet Satisfactory)

109 Section 4 Practical Tasks and Observation Recording Sheets Cluster 1 Support clients Task 3 Client skills Instructions for the candidate Note: If appropriate, Task 3 can be incorporated into Task 2 and/or Task 11. The specific requirements for each task must be met to satisfy the assessment for all three tasks. Please advise your Assessor if you are combining this task with others. Outline of task For this task you are to identify and develop a strategy to follow that will enable the client to learn new skill/s that will enhance their daily activities. You are to provide relevant documentation with the client s personal details removed. You will be assessed on your ability to: identify and implement the strategy review and document their progress to demonstrate that the outcomes have been achieved. Page 109 of 402 Department of Training and Workforce Development 2010

111 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Assessor s name Supervisor s name (if applicable) Demonstration/Observation Checklist Cluster 1 Support clients Task 3 Client skills Work activity The candidate is to monitor and review a client s skills. Cluster 1 Units of competency Assessment location Date of demonstration CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Time Instructions for the Assessor The candidate is to identify and develop a strategy that will enable the client to learn new skill/s that will enhance their daily activities. The candidate is to implement the strategy, review and document the client s progress. Resources required for this task appropriate workplace for assessment to take place organisational policies, protocols and procedures equipment and resources normally used in the workplace industry OHS guidelines Page 111 of 402 Department of Training and Workforce Development 2010

113 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Demonstration/Observation Checklist Cluster 1 Support clients Task 3 Client skills During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Conduct an assessment on a client and identify skills that could be developed and maintained. Identify other staff or specialist services that may be involved. Complete relevant assessment forms and documents. Identify equipment and resources that will be used. Start their client on the path to learn the new skill. Advise colleagues of the skill development/maintenance plan to ensure consistency. Gauge client progress towards achieving client goals. Implement changes to accommodate levels of ability and achievement. Identify opportunities for the client to use their new skill across a range of applications. Establish the progression to independence. Encourage the client to learn skills that will enhance their lifestyle and personal success. Maintain records to demonstrate the client s achievements. Page 113 of 402 Department of Training and Workforce Development 2010

114 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Demonstration/Observation Checklist Cluster 1 Support clients Task 3 Client skills During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Document any changes to ensure a positive outcome. Implement strategies to ensure client maintains current level of skills to promote autonomy. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Candidate s signature Date Department of Training and Workforce Development 2010 Page 114 of 402

115 Section 4 Practical Tasks and Observation Recording Sheets Cluster 2 Work within the organisational/legislative framework Task 4 OHS training for new staff Instructions for the candidate Note: If appropriate, Task 4 can be incorporated into Task 15. The specific requirements for each task must be met to satisfy the assessment for both tasks. Please advise your Assessor if you are combining these tasks. Outline of task For this task you are to conduct orientation and induction with a new employee in the workplace. You will be assessed on your ability to: provide evidence that describes how you made sure that the new employee was trained in the following: o o o o o o the meaning and application of safety signs correct use of PPE recognising and reporting hazards, and completing incident/accident forms duty of care managing stress and fatigue response and training for emergency situations. Page 115 of 402 Department of Training and Workforce Development 2010

117 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 2 Work within the organisational/legislative framework Task 4 OHS training for new staff Candidate s name Assessor s name Supervisor s name (if applicable) Work activity The candidate is to conduct orientation and induction in OHS for a new member of staff. Cluster 2 Units of competency Assessment location Date of demonstration HLTOHS300A Contribute to OHS processes CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Time Instructions for the Assessor The candidate is to conduct orientation and induction with a new employee in the workplace. The candidate must provide evidence that describes how they ensured the new employee was trained in the following: the meaning and application of safety signs correct use of PPE recognising and reporting hazards, completing incident/accident forms duty of care managing stress and fatigue response and training for emergency situations. During this assessment the candidate is to demonstrate their ability to work within a legal and ethical framework that supports duty of care requirements. Resources required for this task appropriate workplace for assessment to take place organisational policies, protocols and procedures equipment and resources normally used in the workplace industry OHS guidelines Page 117 of 402 Department of Training and Workforce Development 2010

119 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Demonstration/Observation Checklist Cluster 2 Work within the organisational/legislative framework Task 4 OHS training for new staff During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Identify safety signs and explain their meanings including: personal protective equipment emergency equipment dangerous goods signs specific hazards, eg sharps, radiation. Demonstrate correct use of PPE for all aspects of job role to be filled by new employee. Explain the difference between a hazard and a risk. Explain workplace requirements for reporting hazards, incidents and accidents, and correct lodgement of forms when completed. Explain where to find OHS information in the workplace; describe reasons for accessing OHS from outside the organisation, eg emergency services, training, audit. Explain common workplace hazards, eg chemicals, bodily fluids, noise, manual handling, work postures, hazards underfoot, moving parts of machinery and equipment. Explain the use of emergency signals and alarms and the responses required for each. Explain the principles of basic risk assessment. Explain the use of hierarchy of control and its application in the workplace. Explain roles and responsibilities of employees, supervisor and managers in the workplace. Explain roles and responsibilities of OHS representatives and OHS committees. Page 119 of 402 Department of Training and Workforce Development 2010

120 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Demonstration/Observation Checklist Cluster 2 Work within the organisational/legislative framework Task 4 OHS training for new staff During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Explain duty of care requirements relevant to OHS. Provide information on managing stress and fatigue in the workplace. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Candidate s signature Date Department of Training and Workforce Development 2010 Page 120 of 402

121 Section 4 Practical Tasks and Observation Recording Sheets Cluster 2 Work within the organisational/legislative framework Task 5 Hazard and risk assessment Instructions for the candidate Outline of task For this task you are to demonstrate your ability to participate in OHS in your workplace including how you identify hazards, conduct risk assessment and implement risk control strategies. You will be assessed on your ability to: use an itemised checklist to conduct an inspection of the workplace to check for hazards and risks identify i) hazardous and ii) risk situations and make recommendations for managing each of the situations that you have identified identify and report residual risk situations and make recommendations for further action to be taken describe the process that you must follow to ensure that your findings are actioned describe the outcome of your hazard and risk management recommendations. Page 121 of 402 Department of Training and Workforce Development 2010

123 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 2 Work within the organisational/legislative framework Task 5 Hazard and risk assessment Candidate s name Assessor s name Supervisor s name (if applicable) Work activity The candidate is to conduct a hazard and risk inspection and make recommendations for change. Cluster 2 Units of competency Assessment location Date of demonstration HLTOHS300A Contribute to OHS processes CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Time Instructions for the Assessor The candidate is to conduct a hazard and risk inspection of the workplace and make recommendations for change. During this assessment, the candidate is to demonstrate their ability to work within a legal and ethical framework that supports duty of care requirements. Resources required for this task appropriate workplace for assessment to take place organisational policies, protocols and procedures equipment and resources normally used in the workplace industry OHS guidelines Page 123 of 402 Department of Training and Workforce Development 2010

125 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Demonstration/Observation Checklist Cluster 2 Work within the organisational/legislative framework Task 5 Hazard and risk assessment During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Use an itemised checklist to check for workplace hazards and risks. Assess hazards and make recommendations for changes. Assess risks and make recommendations for changes. Complete forms and documents to ensure that all risks and hazards are reported correctly. Ensure recommended changes are implemented and provide follow-up to review changes for effectiveness and efficiency. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Candidate s signature Date Page 125 of 402 Department of Training and Workforce Development 2010

127 Section 4 Practical Tasks and Observation Recording Sheets Cluster 2 Work within the organisational/legislative framework Task 6 Performance appraisal Instructions for the candidate Outline of task For this task you are to be involved in a performance appraisal. Specific issues to be addressed during the performance appraisal must include and be demonstrated in: your ability to work ethically at all times your skills in communicating effectively across a range of issues how you work effectively within the community services system, including working with Aboriginal and Torres Strait Islander people your commitment to relevant values and philosophies in the sector the manner in which you maintain work standards at all times personal skill development opportunities reflection of your own work practice. You will be assessed on your ability to demonstrate that you: work ethically in your work role and responsibilities including decision-making; duty of care; confidentiality; respect for rights and responsibilities of others; workplace policies and procedures; OHS; access and equity; and employment awards communicate effectively providing written and oral information; reporting incidents; interpersonal communication with others including individual and cultural differences; and resolving conflict work effectively within community services knowledge of different sectors; understanding of the roles of various organisations; demonstrating respect for workers from different sectors, levels and agencies; maintaining awareness of current issues in service delivery including issues for Aboriginal and Torres Strait Islander people demonstrate commitment to relevant values and philosophies in the sector having consideration for, and understanding of, the values and philosophy in the sector; commitment to access and equity; ability to account for own personal values and attitudes; knowledge of responsibilities in relation to child protection and other mandatory reporting as relevant maintain work standards supporting accreditation and quality improvement; procedures for fire, emergency response and security; achieving organisational goals and Page 127 of 402 Department of Training and Workforce Development 2010

128 Section 4 Practical Tasks and Observation Recording Sheets objectives; issues requiring mandatory notification; knowledge of requirements and scope of practice within own work role pursue personal skill development seek advice; undertake training; organisational skills reflect on your own practice self-evaluation; share information with others; give and receive feedback; participation in ongoing skill development. Department of Training and Workforce Development 2010 Page 128 of 402

129 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 2 Work within the organisational/legislative framework Task 6 Performance appraisal Candidate s name Assessor s name Supervisor s name (if applicable) Work activity The candidate is to be involved in a performance appraisal. Cluster 2 Units of competency Assessment location Date of demonstration HLTOHS300A Contribute to OHS processes CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Time Instructions for the Assessor The candidate is to be involved in a performance appraisal. Issues specifically associated with working effectively in community work with clients, carers, staff, visitors, suppliers and others must be demonstrated at the performance appraisal. Resources required for this task appropriate workplace for assessment to take place organisational policies, protocols and procedures equipment and resources normally used in the workplace industry OHS guidelines Page 129 of 402 Department of Training and Workforce Development 2010

131 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Demonstration/Observation Checklist Cluster 2 Work within the organisational/legislative framework Task 6 Performance appraisal During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Demonstrate an ability to work within values, principles and ethics at all times including: responsibilities within their workplace and their work role duty of care, client safety confidentiality, privacy person-centred support and services community work access and equity breaches of ethical responsibilities and potential ramifications. Demonstrate skills in communicating effectively across a range of issues including: written and oral skills interpersonal communication reporting incidents. Demonstrate how they work effectively within the community services system including working with Aboriginal and Torres Strait Islander people, including: knowledge of different sectors in the community working effectively within community work respect for others understanding of current issues. Demonstrate a commitment to relevant values and philosophies in the sector, including: OHS anti-discrimination child protection and mandatory reporting where relevant. Maintain work standards at all times, including: Page 131 of 402 Department of Training and Workforce Development 2010

132 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Demonstration/Observation Checklist Cluster 2 Work within the organisational/legislative framework Task 6 Performance appraisal During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes compliance with accreditation following policies and procedures understanding of professional boundaries. Undertake personal skill development opportunities, including: seeking advice on personal skill development initiating opportunities for skill development undertaking training demonstrating organisational skills. Reflect on own work practice and recognises opportunities for improvement, including: self-evaluating in conjunction with supervisors or peers providing and receiving feedback seeking constructive feedback personal values and attitudes. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Candidate s signature Date Department of Training and Workforce Development 2010 Page 132 of 402

133 Section 4 Practical Tasks and Observation Recording Sheets Cluster 2 Work within the organisational/legislative framework Task 7 Advocacy Instructions for the candidate Outline of task For this task you are to provide advocacy assistance on behalf of a client. Information and relevant documentation must be provided to demonstrate the action that was taken and the outcomes achieved. You are to provide relevant documentation with client s personal details removed. You will be assessed on your ability to: describe an occasion when you assisted a client to recognise that their needs and rights were not being met (include answers to the following questions): o o o o What was the situation? How did you ensure that the client would be able to manage the issue by themselves? What information were you able to give the client to ensure they contacted the right people? What was the outcome of your assistance? describe an occasion when a client asked for your assistance to act as an advocate on their behalf (include answers to the following questions): o o o o o o o What was the situation? Describe the way you discussed the situation with your client and determined the most appropriate course of action on their behalf. Who were the most appropriate people/organisations you needed to contact to make representation for your client in this situation? How did you negotiate/mediate on behalf of your client to ensure that the matter could be resolved in their favour? How did you ensure your client s confidentiality was maintained at all times? Describe how you kept the client informed of the progress of the matter and discussed further action that could be taken if the need arose. What was the outcome of the assistance you gave to your client? Page 133 of 402 Department of Training and Workforce Development 2010

134 Section 4 Practical Tasks and Observation Recording Sheets describe an occasion when you advocated for a client who was not able to do so for themselves (include answers to the following questions): o o o o o What was the situation? Who did you contact? What strategies were you able to initiate and implement on behalf of your client? How did you ensure that your own personal beliefs and values did not influence the way you advocated for your client? What was the outcome of your action to advocate on behalf of your client? Department of Training and Workforce Development 2010 Page 134 of 402

135 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 2 Work within the organisational/legislative framework Task 7 Advocacy Candidate s name Assessor s name Supervisor s name (if applicable) Work activity The candidate is to provide advocacy assistance on behalf of a client. Cluster 2 Units of competency Assessment location Date of demonstration HLTOHS300A Contribute to OHS processes CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Time Instructions for the Assessor The candidate is to provide advocacy assistance for a client. The candidate is to assist a client through all steps of advocacy including recognising the appropriate services, and following policies and procedures while using effective communication strategies. During this assessment, the candidate is to demonstrate their ability to work within a legal and ethical framework that supports duty of care requirements. Resources required for this task appropriate workplace for assessment to take place Page 135 of 402 Department of Training and Workforce Development 2010

137 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 2 Work within the organisational/legislative framework Task 7 Advocacy Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Recognise organisations and services relevant to the nature of the client s needs. Demonstrate their awareness of referral options and resources that were available to the client. Follow their organisation s policies and procedures. Observe relevant legal and other rights or limitations. Demonstrate commitment to social justice principles. Demonstrate an understanding of the differences between: negotiation advocacy mediation conciliation (including cross-cultural issues). Demonstrate the ability to: negotiate mediate advocate on behalf of clients use a client-centred approach document the issue. Page 137 of 402 Department of Training and Workforce Development 2010

138 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 2 Work within the organisational/legislative framework Task 7 Advocacy Candidate s name Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) S (Satisfactory) Candidate s signature Date Department of Training and Workforce Development 2010 Page 138 of 402 NYS (Not Yet Satisfactory)

139 Section 4 Practical Tasks and Observation Recording Sheets Cluster 3 Provide specialist disability support Task 8 Augmentative and alternative communication strategies Instructions for the candidate Outline of task For this task you are to demonstrate your understanding of the needs of a client with complex communication needs (CCN). You are to provide relevant documentation with the client s personal details removed. You will be assessed on your ability to: conduct an assessment on a client with CCN and provide information on the following: o o o o o o identify and describe the patterns of communication and the way in which the client is able to participate in communicating with others identify and describe the way family and peers communicate with the client evaluate the effectiveness of the client s ability to communicate successfully in a range of situations identify the barriers that are significantly reducing the client s ability to communicate with others develop and implement strategies that will improve the communication outcomes for the client including consultation with others review the strategies that have been implemented and provide a report to determine the effectiveness of the approach, making recommendations for changes to ensure ongoing effective communication. Page 139 of 402 Department of Training and Workforce Development 2010

141 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 3 Provide specialist disability support Task 8 Augmentative and alternative communication strategies Candidate s name Assessor s name Supervisor s name (if applicable) Work activity The candidate is to demonstrate their understanding of the needs of a client with complex communication needs (CCN). Cluster 3 Units of competency Assessment location Date of demonstration CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Time Instructions for the Assessor The candidate is to demonstrate their understanding of the needs of a client with complex communication needs (CCN). (More than one plan may be required.) During this assessment, the candidate is to demonstrate their ability to work within a legal and ethical framework that supports duty of care requirements. Resources required for this task a relevant workplace or an appropriately simulated environment a client situation requiring specialist communication strategies Page 141 of 402 Department of Training and Workforce Development 2010

143 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 3 Provide specialist disability support Task 8 Augmentative and alternative communication strategies Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Demonstrate their abilities within the principles and practices of augmentative and alternative communication. Assess the client appropriately for using augmentative and alternative communication. Understand different levels of communication and recognise different communication styles of individuals. Demonstrate communication skills relevant to the particular individual, eg signing. Demonstrate knowledge of the cause of the communication impairment. Acknowledge cross-cultural communication protocols. Understand how communication influences behaviour. Understand how communication level impacts on community participation. Understand the role and function of professionals in developing, implementing and maintaining augmentative and alternative communication strategies and devices. Understand communication aids available and how they are used. Use augmentative and alternative communication strategies correctly to match the individual s level of communication. Page 143 of 402 Department of Training and Workforce Development 2010

144 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 3 Provide specialist disability support Task 8 Augmentative and alternative communication strategies Candidate s name Understand the need for consistency with communication at all times including their role and responsibilities in supporting augmentative and alternative communication. Analyse the task/s required and break down into achievable steps. Understand situations that can be used to motivate and situations that can lead to demotivation. Use positive reinforcement and opportunities for incidental learning. Encourage independence. Use appropriate prompting. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) S (Satisfactory) Candidate s signature Date Department of Training and Workforce Development 2010 Page 144 of 402 NYS (Not Yet Satisfactory)

145 Section 4 Practical Tasks and Observation Recording Sheets Cluster 3 Provide specialist disability support Task 9 Plan and provide advanced behaviour support Instructions for the candidate Outline of task For this task you are to complete a behaviour support plan (BSP) for a client with inappropriate behaviours. You are to provide a copy of the completed BSP with client s personal details removed. You will be assessed on your ability to: assess the behaviour/s and determine what influences the inappropriate behaviour/s and why it occurs identify strategies to provide proactive support for the client in managing the behaviour/s and implement these with the client monitor and record actions and results review the support plan, consult with appropriate staff and make modifications as necessary describe the outcome of the strategies that have been put in place for the client. Page 145 of 402 Department of Training and Workforce Development 2010

147 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Assessor s name Supervisor s name (if applicable) Demonstration/Observation Checklist Cluster 3 Provide specialist disability support Task 9 Plan and provide advanced behaviour support Work activity The candidate is to complete a behaviour support (BSP) plan and make recommendations for strategies to be used. Cluster 3 Units of competency Assessment location Date of demonstration CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Time Instructions for the Assessor The candidate is to complete a behaviour support plan and make recommendations for strategies to be used. During this assessment, the candidate is to demonstrate their ability to work within a legal and ethical framework that supports duty of care requirements. Resources required for this task access to all relevant resources commonly provided in the disability service setting including: o relevant organisational policy and procedure manuals, legislation and standards o organisational mission statement, strategic and business plan. other documentation relevant to the work context such as: o individual routines o staff routines o neuropsychological reports o behaviour support plans o data collection techniques o specific communication tools o skills development plans o accident and incident forms o referral forms o lifestyle review package o functional assessment tools. Page 147 of 402 Department of Training and Workforce Development 2010

149 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 3 Provide specialist disability support Task 9 Plan and provide advanced behaviour support Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Use their knowledge of organisational policy and procedures relating to behaviour management, OHS, critical incidents, accident and incident reporting, dignity of risk and duty of care. Demonstrate an understanding of the social model of disability. Demonstrate how social devaluation impacts on an individual s quality of life observing circumstances that have an adverse impact on people. Collect relevant data for functional and cognitive assessment of the client. Observe the client s behaviour in an objective, non-judgemental manner. Develop an individual response strategy and crisis response strategy. Manage advanced crisis situations. Demonstrate reinforcement strategies. Use advanced self-protective strategies, eg passive self-defence. Use strategies that avoid behaviour escalation. Page 149 of 402 Department of Training and Workforce Development 2010

150 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 3 Provide specialist disability support Task 9 Plan and provide advanced behaviour support Candidate s name Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) Candidate s signature Date Department of Training and Workforce Development 2010 Page 150 of 402 S (Satisfactory) NYS (Not Yet Satisfactory)

151 Section 4 Practical Tasks and Observation Recording Sheets Cluster 4 Provide specialist aged care support Task 10 Dementia care plan Instructions for the candidate Note: If appropriate, Task 10 can be incorporated into Task 1 and/or Task 14. The specific requirements for each task must be met to satisfy the assessment for all three tasks. Please advise your Assessor if you are combining this task with others. Outline of task For this task you are to complete a care plan for a client with dementia or a client with complex and/or special needs. You are to provide relevant documentation with the client s personal details removed. You will be assessed on your ability to complete the care plan and, from information provided in the care plan, explain/prepare a report on the following: specific needs that have been identified for the client strategies that have been developed to meet the specific needs of the client goals that aim to achieve maximum quality of life for the client consultation with various health professionals to ensure ongoing quality of care coordination of the monitoring, evaluation and review of the care plan the outcome of the strategies that have been put in place for the client to ensure their needs are being met. Page 151 of 402 Department of Training and Workforce Development 2010

153 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Assessor s name Supervisor s name (if applicable) Demonstration/Observation Checklist Cluster 4 Provide specialist aged care support Task 10 Dementia care plan Work activity The candidate is to complete a care plan for a client with dementia. Cluster 4 Units of competency Assessment location Date of demonstration CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Time Instructions for the Assessor The candidate is to complete a care plan for a client with dementia or a client with complex and/or special needs. Resources required for this task appropriate workplace where assessment can take place Page 153 of 402 Department of Training and Workforce Development 2010

155 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 4 Provide specialist aged care support Task 10 Dementia care plan Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Identify communication techniques that are effective. Adhere to workplace policies and procedures. Develop a good relationship with the client and others. Consult with others as appropriate. Respect cultural sensitivity. Conduct assessment for the care plan that takes into consideration all aspects of client needs and preferences. Develop the care plan that takes into consideration all aspects of client needs. Make recommendations for inclusion in the care plan to address various issues of behaviour management, skills enhancement, preferences, etc. Identify actual or potential aspects of elder abuse and deal with these appropriately. Demonstrate an understanding of the issues facing people with dementia and/or complex needs including the impact on their lives. Page 155 of 402 Department of Training and Workforce Development 2010

156 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 4 Provide specialist aged care support Task 10 Dementia care plan Candidate s name Demonstrate an ability to conduct/contribute to a case conference for a client. Demonstrate an understanding of the health issues associated with the onset of cognitive impairment and resulting complex needs. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) Candidate s signature Date Department of Training and Workforce Development 2010 Page 156 of 402 S (Satisfactory) NYS (Not Yet Satisfactory)

157 Section 4 Practical Tasks and Observation Recording Sheets Cluster 5 Maintain an environment to empower people with disabilities Task 11 Provide opportunities for clients to follow their own interests Instructions for the candidate Note: If appropriate, Task 11 can be incorporated into Task 2 and/or Task 3. The specific requirements for each task must be met to satisfy the assessment for all three tasks. Please advise your Assessor if you are combining this task with others. Outline of task For this task you are to demonstrate strategies that support and encourage clients to take responsibility for choices in regard to an activity they wish to pursue. You are to provide the opportunity for the client to follow their own interests. You are to offer support to ensure the successful realisation of the client s goals. You are to provide relevant documentation with the client s personal details removed. You are to assess the situation and report on the following: the activity that can be undertaken by the client and the suitability of the activity to meet the client s needs, taking into consideration the client s own abilities and strengths the way in which the client will be encouraged to participate in the activity the level of support that will be required to ensure that the client succeeds with the activity feedback from the client documentation of the client s care plan to support the client s involvement in the activity a report on their progress at a client care meeting or similar encouragement of the implementation of activities for all clients which build on self-determination, independence and strengths a description of the outcome that has been achieved by providing the client with the opportunity to participate in the activity. Page 157 of 402 Department of Training and Workforce Development 2010

159 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 5 Maintain an environment to empower people with disabilities Task 11 Provide opportunities for clients to follow their own interests Candidate s name Assessor s name Supervisor s name (if applicable) Work activity Cluster 5 Unit of competency The candidate is to identify and describe a situation where a client can be encouraged and supported to take responsibility for their own actions in an activity they want to pursue. CHCDIS302A Maintain an environment to empower people with disabilities Assessment location Date of demonstration Time Instructions for the Assessor The candidate is to demonstrate strategies that support and encourage clients to take responsibility for choices in regard to an activity they wish to pursue. Resources required for this task an appropriate workplace where assessment can take place relevant organisational policy, protocols and procedures equipment and resources normally used in the workplace Page 159 of 402 Department of Training and Workforce Development 2010

161 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 5 Maintain an environment to empower people with disabilities Task 11 Provide opportunities for clients to follow their own interests Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Adhere to own work role, and follow workplace policies and procedures. Respect the legal rights of the client. Demonstrate awareness of their own personal attitudes and values in relation to fostering self-determination, independence and strengths in clients. Promote the self-determination and empowerment of the client, including their independent action and thinking and their right to be heard. Adhere to basic principles and concepts of person-centred practice, strengths-based practice, active support, social justice and self-advocacy. Consult with others as required. Respond to challenging situations. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Candidate s signature Date Page 161 of 402 Department of Training and Workforce Development 2010

163 Section 4 Practical Tasks and Observation Recording Sheets Cluster 6 Implement interventions with older people at risk of falls Task 12 Falls risk assessment Instructions for the candidate Outline of task For this task you are to conduct a falls risk assessment with a client. The falls risk assessment tool (FRAT) used by your organisation is to be completed for this task. The completed FRAT is to be submitted and the following information provided (the client s personal details are to be removed): You will be assessed on your ability to: explain the purpose of the falls risk assessment for the client describe how the client was consulted with, and informed about, the assessment demonstrate the findings of the assessment including the falls risks that have been identified demonstrate strategies that have been developed and implemented to minimise the risk of falls for the client document the ongoing monitoring of the client and implementation of further strategies to ensure falls are minimised demonstrate the outcome of the strategies that have been put in place to reduce the client s risk of falls. Page 163 of 402 Department of Training and Workforce Development 2010

165 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 6 Implement interventions with older people at risk of falls Task 12 Falls risk assessment Candidate s name Assessor s name Supervisor s name (if applicable) Work activity Cluster 6 Unit of competency The candidate is to conduct a falls risk assessment on a client. CHCAC417A Implement interventions with older people at risk of falls Assessment location Date of demonstration Time Instructions for the Assessor The candidate is to conduct a falls risk assessment on a client. Resources required for this task an appropriate workplace where assessment can take place relevant organisational policy, protocols and procedures Page 165 of 402 Department of Training and Workforce Development 2010

167 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 6 Implement interventions with older people at risk of falls Task 12 Falls risk assessment Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Communicate effectively with the client to develop a trusting relationship and provide appropriate information. Adhere to own work role and follow organisation s policies and procedures. Obtain consent for the assessment from the client and respect the client s concerns in relation to the outcome of the falls risk assessment. Maintain confidentiality at all times. Demonstrate an understanding of the ageing process and how it may affect the risk of falls for older people. Demonstrate an understanding of the physical and psychological effects of falls on older people and their carers Identify factors that contribute to falls and their impact on older people and their carers. Recognise deviations in normal posture, gait and balance. Recognise medical causes of falls and explain the significance of medical causes to older people and their carers, and suggest actions to take to prevent falls. Interpret physical indicators of falls. Page 167 of 402 Department of Training and Workforce Development 2010

168 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 6 Implement interventions with older people at risk of falls Task 12 Falls risk assessment Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Interpret the results of tests and measurements in relation to falls. Evaluate the older person s level of risk of falls. Implement a range of strategies to reduce the risk of falls for the client. Evaluate the strategies and make changes as necessary. Refer to, and consult with, others as appropriate. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Candidate s signature Date Department of Training and Workforce Development 2010 Page 168 of 402

169 Section 4 Practical Tasks and Observation Recording Sheets Cluster 7 Facilitate links with other services Task 13 Collaborative consultation Instructions for the candidate Outline of task For this task you are to liaise with other community services to obtain local service information and complete an up-to-date, relevant contact form. Relevant documentation is to be provided. Occasions such as ACAT referral, allied health professionals, case conferencing, interagency meetings, community consultative committees, joint projects or any relevant links with other services can be used to demonstrate your participation in facilitating links with other services. You will be assessed on your ability to provide the following information: an outline of the organisation s referral policy when engaging/collaborating with other services a description of the situation and the reason for referral to/from another service details of meetings held and information shared at these meetings arrangements made for services to be provided. Page 169 of 402 Department of Training and Workforce Development 2010

171 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Assessor s name Supervisor s name (if applicable) Demonstration/Observation Checklist Cluster 7 Facilitate links with other services Task 13 Collaborative consultation Work activity Cluster 7 Unit of competency The candidate is to provide information on occasions when consultation with other services has been undertaken. CHCNET404A Facilitate links with other services Assessment location Date of demonstration Time Instructions for the Assessor The candidate is to liaise with other community services to obtain local service information and complete an up-to-date. relevant contact list. Resources required for this task an appropriate workplace where assessment can take place relevant organisational policy, protocols and procedures Page 171 of 402 Department of Training and Workforce Development 2010

173 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 7 Facilitate links with other services Task 13 Collaborative consultation Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Access relevant information. Follow workplace protocol for referral to/from other networks. Demonstrate awareness of a range of community services and how to access these as necessary. Communicate effectively using appropriate community services language. Demonstrate their ability to contribute to effective working relationships within community services and the general community. Maintain confidentiality and privacy at all times. Demonstrate knowledge specific to working with people from culturally and linguistically diverse backgrounds. Demonstrate their skills in: questioning active listening verbal and non-verbal communication referral Page 173 of 402 Department of Training and Workforce Development 2010

174 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 7 Facilitate links with other services Task 13 Collaborative consultation Candidate s name participating and conducting interagency meetings promotion of services negotiation of services liaison and networking with others. Recognise and adhere to own limitations and organisational boundaries. Develop and provide information as required. Adhere to OHS in the use of information technology. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) Candidate s signature Date Department of Training and Workforce Development 2010 Page 174 of 402 S (Satisfactory) NYS (Not Yet Satisfactory)

175 Section 4 Practical Tasks and Observation Recording Sheets Cluster 8 Coordinate information systems Task 14 Staff checklist Instructions for the candidate Outline of task For this task you are to prepare a checklist to give to members on the whereabouts of all relevant OHS documentation and resources, including a short report for management. The checklist is to be completed in accordance with the organisation s requirements for collecting data. You will be assessed on your ability to describe and explain the following: the manner in which the information is obtained and the purpose for obtaining the information how the information is used and accessed by relevant people in the organisation an outline of the recommendations and processes to be followed in providing care for the client feedback from the client and action taken to incorporate the client s requirements feedback obtained from staff technology training provided to staff, eg electronic records, mobile phone, , text messaging occasions where specific issues have been raised and how these were managed through consultation and advice given to staff/client storage and confidentiality of information. Page 175 of 402 Department of Training and Workforce Development 2010

177 Section 4 Practical Tasks and Observation Recording Sheets Candidate s name Assessor s name Supervisor s name (if applicable) Demonstration/Observation Checklist Cluster 8 Coordinate information systems Task 14 Staff checklist Work activity Cluster 8 Unit of competency The candidate is to prepare a checklist to give to members on the whereabouts of all relevant OHS documentation and resources. CHCINF403C Coordinate information systems Assessment location Date of demonstration Time Instructions for the Assessor The candidate is to prepare a checklist to give to new staff members on the whereabouts of all relevant OHS documentation and resources. The candidate is to include a short report written for management. Resources required for this task an appropriate workplace Page 177 of 402 Department of Training and Workforce Development 2010

179 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 8 Coordinate information systems Task 14 Staff checklist Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Use available sources of information. Adhere to organisational policies and procedures relating to reporting and record systems. Demonstrate research method and information gathering. Demonstrate interview methods. Demonstrate knowledge of report writing which is required by the organisation for internal and external purposes. Use appropriate documents. Demonstrate ability to collect, collate and store information. Prepare and present in a format to meet the needs of clients. Demonstrate skills in: report writing oral and written communication research Page 179 of 402 Department of Training and Workforce Development 2010

180 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 8 Coordinate information systems Task 14 Staff checklist Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes safe and effective use and coordination of relevant technology in line with OHS. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Candidate s signature Date Department of Training and Workforce Development 2010 Page 180 of 402

181 Section 4 Practical Tasks and Observation Recording Sheets Cluster 9 Supervise work Task 15 Conduct staff training and performance review Instructions for the candidate Note: If appropriate, Task 15 can be incorporated into Task 4. The specific requirements for each task must be met to satisfy the assessment for both tasks. Please advise your Assessor if you are combining these tasks. Outline of task For this task you are to demonstrate how you provide supervision and support in the workplace. Part A You will be assessed on your ability to: plan and conduct induction and orientation for a new employee/s in the workplace. You are to provide a comprehensive report detailing the induction of new staff and the process that is followed to ensure that all new staff receive full and adequate information and training to carry out their work role efficiently and safely. You should refer to the organisation s existing induction program for new employees and ensure that the following requirements are met during the induction process: an outline of the organisation s mission statement and philosophy, and how these relate to the work role organisational structure explanation of the job description form and duty statement, including employment award and conditions occupational health and safety (including manual handling training) legislation and laws relating to the organisation policies, procedures and workplace guidelines full training, supervision and support in the work role being undertaken. (If your organisation does not have a formal induction protocol for new employees, you are to develop an induction program that will ensure that all new employees receive a full induction to the workplace before they commence their work role. You must submit a copy of the induction program that has been developed.) Page 181 of 402 Department of Training and Workforce Development 2010

182 Section 4 Practical Tasks and Observation Recording Sheets Part B You will be assessed on your ability to: conduct a performance appraisal with an employee. This is to be submitted to demonstrate your level of involvement and ability to provide information and advice as necessary including opportunities for advancement/further education/training (the personal details of the employee are to be removed). Alternatively, you are required to review an employee s work and provide feedback to ensure that the employee is informed of the standard of their performance in the workplace including opportunities for improvement, training and advancement. Relevant documentation/evidence must be submitted. Department of Training and Workforce Development 2010 Page 182 of 402

183 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 9 Supervise work Task 15 Conduct staff training and performance review Candidate s name Assessor s name Supervisor s name (if applicable) Work activity Cluster 9 Unit of competency The candidate is to conduct staff training and review staff performance. CHCORG406A Supervise work Assessment location Date of demonstration Time Instructions for the Assessor Part A The candidate is to conduct training for a new member of staff. Part B The candidate is to conduct a performance review with a staff member. Resources required for this task an appropriate workplace Page 183 of 402 Department of Training and Workforce Development 2010

185 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 9 Supervise work Task 15 Conduct staff training and performance review Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Support effective team processes and work functions. Address legal, legislative and industrial requirements. Monitor work performance and provide support to individual workers and work groups. Manage work-related issues. Demonstrate skills in the following: team building time management and prioritising work planning and evaluation effective communication and interpersonal relationships oral and/or written report writing as required for the job networking negotiation providing feedback. Demonstrate the ability to assess skill levels required by person being supervised Page 185 of 402 Department of Training and Workforce Development 2010

186 Section 4 Practical Tasks and Observation Recording Sheets Demonstration/Observation Checklist Cluster 9 Supervise work Task 15 Conduct staff training and performance review Candidate s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor s Notes Use information technology and workplace equipment in accordance with OHS guidelines. Assessor s general comments/observations Assessor s name Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Candidate s signature Date Department of Training and Workforce Development 2010 Page 186 of 402

187 Section 5 Candidate s Information and Self-Evaluation Forms PART 2 Section 5 Candidate s Information and Self-Evaluation Forms It is recommended that candidates be provided with this information before applying for RPL. Page 187 of 402 Department of Training and Workforce Development 2010

188 Section 5 Candidate s Information and Self-Evaluation Forms Page intentionally blank Department of Training and Workforce Development 2010 Page 188 of 402

189 Section 5 Candidate s Information and Self-Evaluation Forms What is Recognition of Prior Learning (RPL)? RPL is the acknowledgment of skills and knowledge obtained through learning achieved outside the formal education and training system and includes work and life experience including paid and volunteer work and skills attained through leisure pursuits such as musical, mechanical or linguistic abilities. RPL recognises any prior knowledge and experience and measures it against the qualification in which students are enrolled. The individual may not need to complete all of a training program if he or she already possesses some of the competencies taught in the program. Why you should apply for RPL If you apply for RPL and your application is successful you could: reduce or eliminate the need for any training in skills and knowledge you already have save time by not needing to attend any or a reduced number of classes and completing unnecessary work save money because you will not have to buy textbooks and other learning material complete your qualification in a shorter time advance to a higher level qualification in a shorter time if desired. Some terms you need to understand It is important that you understand the following term to assist you with your RPL application. Competence Competence is the demonstration of skills and knowledge that you have gained through life and work experiences as well as any training that you have successfully completed that can be matched against a set of industry performance standards referred to as units of competency. These units are grouped together to form a specific industry qualification, within the Australian Quality Training Framework (AQTF). Each unit of competency is divided into elements (a set of activities that lead to an overall achievement or demonstration of competence). Each of these elements is further broken down into a set of performance criteria which give a more detailed description of the skills and knowledge you need to be able to demonstrate. Matching your evidence against each of the elements/performance criteria will help you to reach your qualification more quickly. Page 189 of 402 Department of Training and Workforce Development 2010

190 Section 5 Candidate s Information and Self-Evaluation Forms How to prepare for your RPL assessment In order for your skills to be formally recognised as part of a national qualification, Assessors must make sure that you (the candidate) have the required skills and knowledge to meet the industry standard as specified in the relevant Training Package. You must be involved in the RPL process so that all the experience, skills and knowledge you have gained over time can be correctly identified and suitably demonstrated. This evidence is gathered and used in recognition of all or some of the units for the qualification you wish to gain. All assessment requirements will be discussed with you in advance and you will be given the opportunity to ask questions and clarify requirements. Being prepared for the assessment process and knowing what you need to provide can save you valuable time and ensure that the RPL assessment is as simple and stress-free as possible. Here are some tips to make the application process and interview easier for you. 1. Your Assessor will ask you to talk about your work roles and your employment history. Bring a copy of your résumé. You might like to write down any work you have done in the past (paid or unpaid) and where this took place. 2. If you have certificates from any training courses you have completed, bring along either certified copies or the originals to the interview with the Assessor and they can make a copy of them. 3. Bring along any other documentation that you think would support your claim that you have done this work over time. The following is a list of some of the documents you can provide as examples of your work history: brief CV certificates/results of assessment any licences tickets held, eg forklift, crane photographs of work undertaken diaries/task sheets/job sheets/logbooks site training records site competencies held record membership of relevant professional associations hobbies/interests/special skills outside work references/letters from previous employers/supervisors industry awards any other documentation that may demonstrate your trade or industry experience or support your claim. Department of Training and Workforce Development 2010 Page 190 of 402

191 Section 5 Candidate s Information and Self-Evaluation Forms Depending on where you have worked and what the work may have included, you may or may not have documentary evidence. Do not be put off if you do not have documentary evidence, as the Assessor will work with you during the assessment process. 4. Think about whom you would consider to be your workplace contact or referee. Is your employer happy to support your aim to become qualified? Would you feel comfortable if the Assessor contacted your current workplace or previous workplace/s to validate your skills and spoke to your supervisor/s or employer/s? 5. You will need to supply the contact details of work referees who can confirm your skills in the industry. Think about whom the best person to confirm your skill level would be. Think about current or recent supervisors or employers who have observed your work and who would be able to confirm your previous work skills and experience. The Assessor will need to contact them. 6. You can speak with your Assessor about other ways you can show your skills for the trade or industry in which you are seeking recognition. These could include letters from employers, records of any training courses or professional development sessions attended, employers or clients in related industries or government agencies, acknowledgements, workplace forms (as long as there are no confidentiality issues see below) or any other relevant documents. Confidentiality issues It is important that sensitive information is not included as part of your Supporting Documentation (as identified in Section 6 and any other documentation you wish to use as evidence). You may need authorisation from your supervisor to use some of your evidence, so it is always best to check the privacy and confidentiality policies of the organisation. Client names should be deleted and financial figures or other personal details should be blacked out and made unidentifiable. Page 191 of 402 Department of Training and Workforce Development 2010

192 Section 5 Candidate s Information and Self-Evaluation Forms The four steps in the RPL assessment process Once your training organisation has provided you with the information you need to apply for RPL, you need to follow these four steps in order to complete the process. Before you decide to apply for RPL you need to assess your current competence for one or several units of competency. Complete the candidate information and self-evaluation forms provided with as much information of your previous work experience as you can. This will allow for an initial assessment of your experience and a check to see whether you can demonstrate the required skills and knowledge. You can discuss this with an RPL Assessor if you want. You must be able to provide evidence against the elements/performance criteria for the relevant unit/s of competency. It is not enough to simply state that you possess the skills and knowledge required. You must be able to demonstrate competence. This is your opportunity to provide as much proof as you can of the variety of experience you have had. You should supply examples of your work history if you have any. (See Tip 3 above.) Step 1 Self-Evaluation Depending on the trade or industry you have worked in, you may or may not have documentary evidence available. This should not deter you from seeking RPL, as your Assessor will work with you throughout the RPL process. You will also need to supply the contact details of work referees who can confirm your skills in the industry. By asking your supervisor to complete their part of your self-evaluation, they will be providing valuable evidence confirming the work experience, skills and knowledge you have demonstrated in the performance of your work duties. You will also be provided with a list of suggested evidence that you could use to demonstrate that you are competent in a particular unit or units of competency. This list is a guide only. If you have other suitable evidence to support your claim for RPL then you are encouraged to share this with your Assessor. If you do not believe that you have any suitable evidence, then you should discuss your options with your Assessor. Once you have completed the self-evaluation and made the decision that you would like to continue with the RPL process, make an appointment for an interview and enrol for RPL. Note: It is possible to gain RPL for an entire qualification. Department of Training and Workforce Development 2010 Page 192 of 402

193 Section 5 Candidate s Information and Self-Evaluation Forms An interview with an Assessor who understands your industry will be organised for you. They will review usually with you the information and supporting documentation you have provided and match up your skills to the units/subjects in the qualification. During your RPL interview, your Assessor will discuss with you your self-evaluation and any evidence you have provided. Step 2 Enrolment and interview with the Assessor It is at this point that you will be able to identify any previous work experience and discuss this with your Assessor. During this conversation, you will be required to answer questions relating to your work experience. This questioning forms part of the assessment, as it will identify your current knowledge and skills regarding the area of industry in which you are applying for recognition. If you are currently enrolled in a training course relating to this qualification, it is important that you let your Trainer know that you intend to apply for RPL, then nominate the units you have selected for RPL so that the required documentation can be processed and your application can go ahead. It is at this stage that a decision will be made whether you are able to proceed to the next step or whether you need to undergo gap training. Your Assessor will organise with you and your employer to conduct a practical skills test at your workplace (if appropriate) or other suitable location. Step 3 Practical demonstration of your skills This is your opportunity to demonstrate your level of competence on a practical level. The assessment will focus on the skills required in the work activities which relate to the qualification in which you are applying for recognition. Your Assessor will identify the skills they want you to demonstrate by asking you to complete certain tasks. Step 4 Provision of further supporting evidence Your Assessor will need to confirm your previous work experience with someone (such as your supervisor or employer) who can vouch for your skills over a period of time. They will contact the referees you have provided as part of the candidate information. Your Assessor may ask you to give your selected workplace contacts or previous employers the Third Party report to complete. Authentication of these reports by the Assessor would then be required. Page 193 of 402 Department of Training and Workforce Development 2010

194 Section 5 Candidate s Information and Self-Evaluation Forms After the assessment After the assessment, your Assessor will advise you of the units of competency you have successfully completed. You will also be advised whether you have gained the full qualification or if gaps have been identified during the recognition process. If you do have skill gaps, these may be addressed through additional training. If you have any questions during the RPL process, you should contact your Assessor.. Department of Training and Workforce Development 2010 Page 194 of 402

195 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s Information Form (You may find it easier to provide the information for the following by attaching a résumé.) Qualification/Industry in which you are seeking recognition CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care Personal details Surname First name/s Any other name/s used Home address Postal address (if different from above) Telephone numbers address Home: Mobile: Work: Fax: Are you a permanent resident of Australia? Yes No Do you need an interpreter to help you with an interview? Yes No Do you have a disability which we should be aware of? Yes No Will you need special aids if you are required to undertake a practical assessment? Please provide details of special needs so that we can assist you if required. Current employment Are you currently employed? Yes No If yes, in which occupation are you currently employed? What is your current job title? Who is your current employer? Yes No How long have you worked in this job approximately? year/s month/s Is this occupation in the same industry as the industry in which you are applying for recognition? Yes No If no, go to the next page. Page 195 of 402 Department of Training and Workforce Development 2010

196 Section 5 Candidate s Information and Self-Evaluation Forms If yes, list some of the main tasks you perform as part of your work that you think are relevant to your RPL application. If you have further recent industry experience relevant to your application, please attach another sheet or your current résumé. Rate your knowledge and skills against the qualification/industry relevant to your RPL application. Industry area: Disability/Aged Care Yes No Possibly I think my experience is of a high level. I think I am skilled to do this job. I know how to do the work tasks really well. I can explain my experience and provide documentary evidence. I have undertaken much of this work without supervision. Further training I have attended training courses in this area of work. If yes, what training did you undertake? Include date training completed (month, year). Is there any further information you wish to give in support of your application? Professional referees (relevant to work situation if not already listed on your résumé) Name Position Organisation Address of organisation Phone number Mobile number address Department of Training and Workforce Development 2010 Page 196 of 402

197 Section 5 Candidate s Information and Self-Evaluation Forms Professional referees (relevant to work situation if not already listed on your résumé) Name Position Organisation Address of organisation Phone number Mobile number address Candidate s Employment History Form (You may attach a current résumé in place of completing this section.) Name, address and phone number of employers Period of employment (DD/MM/YYYY) From To Position/s held Full-time Part-time Casual Description of major duties Attach additional sheet if required. Declaration I declare that the information contained in this application is true and correct and that all documents are genuine. Candidate s signature Date Page 197 of 402 Department of Training and Workforce Development 2010

199 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s Self-Evaluation Form Completion instructions The purpose of completing the Self-Evaluation Form is to enable candidates who believe that they already possess the competencies, to assess their skills and knowledge against the qualification. Complete the following pages and identify your capacity to perform the tasks described. Be honest in your appraisal. By completing this self-evaluation you will be identifying the areas where you may be able to apply for recognition. NB: If this self-evaluation is being used as evidence, your supervisor must evaluate your ability to perform the work tasks. Your supervisor is also asked to comment on your ability to perform these work tasks and verify this by signing each section. If this self-evaluation is being used only so that you and your assessor can decide if you should proceed, then it doesn t have to be verified. Identify your level of experience in performing each competency/task by using the following: not well I do the task but not well. well I do the task well. very well I do the task really well. See example below. Competency/Task I have performed these tasks Supervisor Evidence to support claim Frequently Never Sometimes Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference) Using a computer to enter or change work information or data. Not Well Not Well Using personal protective equipment as appropriate to conduct my work safely and in accordance with site and legal requirements. Well Well 1 Copy of Company Personal Protective Equipment Requirements for my job role. Page 199 of 402 Department of Training and Workforce Development 2010

201 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s Self-Evaluation Cluster 1 Support clients Candidate s name Date completed CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Cluster 1 I have performed these tasks Competency/Task Frequently Never Sometimes Supervisor s Evaluation Doc No. Evidence to support claim Documentation provided (Number and name the document you are providing for easy reference.) 1. Identifying client s needs for personal care support. 2. Developing, implementing and reviewing individualised care support plans. 3. Assessing the risks associated with providing personal care and responding to these risks. 4. Providing and monitoring personal support. 5. Reporting and documenting client support and care. 6. Supporting clients to identify and engage in social networks within the community. 7. Assisting clients and other relevant personnel to develop/implement an individual community support plan. 8. Implementing strategies to minimise isolation. 9. Assessing the risks associated with community participation and inclusion. 10. Providing support across a range of disabilities. Page 201 of 402 Department of Training and Workforce Development 2010

202 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s name Date completed CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Cluster 1 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 11. Supporting the client s rights, interests and needs. 12. Using effective communication techniques to facilitate client s needs. 13. Delivering quality services to clients, taking into consideration the regulatory, legislative and legal requirements of the industry. 14. Establishing and maintaining an appropriate relationship with clients. 15. Providing clients with information regarding the planning of services. 16. Assessing the learning ability and needs of clients with a disability. 17. Developing, implementing and evaluating a person-centred skill development and maintenance plan. 18. Using incidental learning opportunities to enhance skills development. Department of Training and Workforce Development 2010 Page 202 of 402

203 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s name Date completed CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Cluster 1 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) Supervisor s comments (Please provide a comment on the candidate s ability to perform the above work task/s.) Supervisor s name Position Supervisor s signature Date Page 203 of 402 Department of Training and Workforce Development 2010

205 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s Self-Evaluation Cluster 2 Work within the organisational/legislative framework Candidate s name Date completed HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Cluster 2 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 1. Following ethical guidelines when undertaking work with ethical complexity. 2. Referring any breach or non-compliance to the appropriate personnel. 3. Recognising and addressing any conflicts of interest. 4. Reporting incidents according to workplace policies and procedures. 5. Working as part of a team. 6. Taking responsibility for own actions. 7. Undertaking self-evaluation and accepting feedback from co-workers. 8. Assisting clients to identify and represent their own rights and needs. 9. Advocating for a client. Page 205 of 402 Department of Training and Workforce Development 2010

206 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s name Date completed HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Cluster 2 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 10. Planning and conducting work safely. 11. Supporting others to work safely. 12. Reporting hazards or risks. 13. Participating in emergency OHS situations. 14. Working within the identified standards policies and practices of the workplace. 15. Recognising and responding when the client s rights are not being protected. Supervisor s comments (Please provide a comment on the candidate s ability to perform the above work task/s.) Supervisor s name Position Supervisor s signature Date Department of Training and Workforce Development 2010 Page 206 of 402

207 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s Self-Evaluation Cluster 3 Provide specialist disability support Candidate s name Date completed CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Cluster 3 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 1. Assessing the communication ability and needs of clients. 2. Developing and implementing augmentative and alternative communication strategies. 3. Monitoring, reporting and reviewing communication strategies. 4. Assessing a client with problem behaviour. 5. Developing individual behaviour support plans. 6. Monitoring the effectiveness of client behaviour response plans. 7. Completing documentation according to organisational policies and procedures. Page 207 of 402 Department of Training and Workforce Development 2010

208 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s name Date completed CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Supervisor s comments (Please provide a comment on the candidate s ability to perform the above work task/s.) Supervisor s name Position Supervisor s signature Date Department of Training and Workforce Development 2010 Page 208 of 402

209 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s Self-Evaluation Cluster 4 Provide specialist aged care support Candidate s name Date completed CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Cluster 4 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 1. Evaluating and prioritising complex care needs for clients. 2. Developing service delivery plans with the appropriate personnel. 3. Coordinating the delivery of service delivery plans. 4. Monitoring and reviewing client service delivery plans. 5. Developing a support plan for a client with dementia. 6. Implementing strategies to minimise behaviour systems of dementia. 7. Supporting staff to implement client plans. 8. Completing documentation according to workplace policies and procedures. Page 209 of 402 Department of Training and Workforce Development 2010

210 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s name Date completed CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Cluster 4 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) Supervisor s comments (Please provide a comment on the candidate s ability to perform the above work task/s.) Supervisor s name Position Supervisor s signature Date Department of Training and Workforce Development 2010 Page 210 of 402

211 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s Self-Evaluation Cluster 5 Maintain an environment to empower people with disabilities Candidate s name Date completed Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities Cluster 5 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 1. Encouraging and supporting independence and self-determination of clients with a disability. 2. Fostering the independence of a person with a disability. 3. Contributing to the development and review of policies and legislation that relate to disabilities and disability services. Supervisor s comments (Please provide a comment on the candidate s ability to perform the above work task/s.) Supervisor s name Position Supervisor s signature Date Page 211 of 402 Department of Training and Workforce Development 2010

213 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s Self-Evaluation Cluster 6 Implement interventions with older people at risk of falls Candidate s name Date completed Unit of competency CHCAC417A Implement interventions with older people at risk of falls Cluster 6 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 1. Preparing assessment for clients at risk of falls. 2. Monitoring falls minimisation strategies. 3. Completing documentation according to workplace policies and procedures. Supervisor s comments (Please provide a comment on the candidate s ability to perform the above work task/s.) Supervisor s name Position Supervisor s signature Date Page 213 of 402 Department of Training and Workforce Development 2010

215 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s Self-Evaluation Cluster 7 Facilitate links with other services Candidate s name Date completed Unit of competency CHCNET404A Facilitate links with other services Cluster 7 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 1. Identifying and maintaining links with other relevant services. 2. Providing information to other services. 3. Working with and supporting other organisations to enhance service delivery. Supervisor s comments (Please provide a comment on the candidate s ability to perform the above work task/s.) Supervisor s name Position Supervisor s signature Date Page 215 of 402 Department of Training and Workforce Development 2010

217 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s Self-Evaluation Cluster 8 Coordinate information systems Candidate s name Date completed Unit of competency CHCINF403C Coordinate information systems Cluster 8 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 1. Gathering and recording workplace information. 2. Preparing and presenting workplace reports. 3. Providing training for staff on the use of relevant technology. 4. Dealing with information requests. 5. Supervising the collection, use, storage and dissemination of information. Supervisor s comments (Please provide a comment on the candidate s ability to perform the above work task/s.) Supervisor s name Position Supervisor s signature Date Page 217 of 402 Department of Training and Workforce Development 2010

219 Section 5 Candidate s Information and Self-Evaluation Forms Candidate s Self-Evaluation Cluster 9 Supervise work Candidate s name Date completed Unit of competency CHCORG406A Supervise work Cluster 9 Competency/Task Frequently Never Sometimes I have performed these tasks Evidence to support claim Supervisor s Evaluation Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 1. Inducting or orientating staff. 2. Clarifying and reviewing work plans with co-workers or work group. 3. Completing workplace appraisals on staff. 4. Supporting staff with their work roles. 5. Providing leadership to the work team. 6. Supporting other workers to plan their career paths. Supervisor s comments (Please provide a comment on the candidate s ability to perform the above work task/s.) Supervisor s name Position Supervisor s signature Date Page 219 of 402 Department of Training and Workforce Development 2010

221 Section 6 Third Party Report and Supporting Documentation Section 6 Third Party Report and Supporting Documentation It is recommended that the Assessor verify the third party report with the person who completes the form to confirm the candidate s skills in different contexts over time. This information may be provided at, and form part of, the interview. Page 221 of 402 Department of Training and Workforce Development 2010

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223 Section 6 Third Party Report and Supporting Documentation Third Party Report (Referee testimonial) All people who verify your work are to complete the details below to ensure validity. (You may need multiple copies of this form.) CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care Candidate s name Referee s name (Name of person providing this evidence) Position/title Workplace Workplace address Telephone numbers address This report was completed Interview conducted by (if applicable) Date of interview Instructions To whom it may concern via interview by Assessor independently by referee As part of the assessment for the Certificate IV in Disability/Certificate IV in Aged Care, the candidate requires evidence from a third party (employer, supervisor or equivalent). This evidence will be used to validate the candidate s skills and experience. A letter of support from the organisation validating a range of tasks performed by the candidate over a period of time is useful in identifying competence. Re: who is a. (insert candidate s name) (insert industry/job title) I certify that the above-named person has: worked at for a period of (insert name of workplace) (insert length of time). I understand the evidence/tasks the candidate has performed on which I am required to comment. I am willing to be contacted if further verification of my statements is required. If you would like further information or would like to discuss any of the above, I can be contacted on (insert phone number). Yours sincerely Signature: Date: Yes No Page 223 of 402 Department of Training and Workforce Development 2010

225 Section 6 Third Party Report and Supporting Documentation Supporting Documentation The following tables provide guides of additional evidence sources to support your claim for Recognition of Prior Learning. If you have other evidence, you are encouraged to provide this to your Assessor. If you do not have all this evidence, you are not excluded from applying for recognition and you should discuss options with your Assessor. If you are providing documents as evidence then it is a good idea to number each document for easy identification. Place the number of the relevant document against the evidence listed below. Candidate s name: Date: 1. Additional sources of evidence for Cluster 1 Support clients may include: Document number 1. Client assessment tools 2. Service delivery plan 3. Policy and procedures for service delivery 4. Referral data 5. Feedback process 6. Continuous improvement process 7. Case conferencing 8. Relevant health documentation 9. Family or advocate conferences 10. Rights and responsibilities documentation 11. Care plan and interim care plan 12. Social screening 13. Individual specific care plan 14. Documentation of assigning care needs to the relevant persons or service providers 15. Skills development/maintenance plan 16. Right to refuse policy 17. Continuous improvement/feedback Page 225 of 402 Department of Training and Workforce Development 2010

226 Section 6 Third Party Report and Supporting Documentation Candidate s name: Date: 1. Additional sources of evidence for Cluster 1 Support clients may include: Document number 18. Suggestions and/or complaints process 19. Workplace policies and procedures 20. Job description 21. Hazard management documentation Department of Training and Workforce Development 2010 Page 226 of 402

227 Section 6 Third Party Report and Supporting Documentation Candidate s name: Date: 2. Additional sources of evidence for Cluster 2 Work within the organisational/legislative framework may include: Document number 1. Workplace inspection reports/checklist 2. Continuous improvement/feedback 3. Workplace policies and procedures 4. Hazard management documentation 5. Hazard, incident and injury reporting 6. Emergency response procedures 7. Staff induction, training, employee handbook 8. Manual handling processes/documentation 9. Infection control processes/documentation 10. Material safety data sheets and registers 11. Manufacturers manuals and specifications 12. Minutes of meetings 13. Hazard and Incident investigation reports 14. Job safety analyses and risk assessments 15. Information from OHS representative 16. Reports from OHS committee 17. Job checklist schedules 18. Performance appraisal 19. Workplace protocols 20. Home and community care standards 21. Disability service standards 22. Housing regulations and standards 23. Federal and state legislations 24. Quality management documentation 25. Accreditation standards Page 227 of 402 Department of Training and Workforce Development 2010

228 Section 6 Third Party Report and Supporting Documentation Candidate s name: Date: 2. Additional sources of evidence for Cluster 2 Work within the organisational/legislative framework may include: Document number 26. Employment awards 27. Access and equity/equal opportunity documentation 28. Client documentation/progress notes/case notes 29. Confidentiality processes/documentation 30. Complaints procedure 31. Code of conduct, practice and ethics 32. Advocacy agencies/legal organisations/persons 33. Police clearance Candidate s name: Date: 3. Additional sources of evidence for Cluster 3 Provide specialist disability support may include: Document number 1. Organisational policies and procedures 2. Client care plans 3. Assessment tools 4. Communication aids, symbols, strategies and techniques or methods 5. Consultation with health professionals 6. Behaviour support plan 7. Monitoring notes Department of Training and Workforce Development 2010 Page 228 of 402

229 Section 6 Third Party Report and Supporting Documentation Candidate s name: Date: 4. Additional sources of evidence for Cluster 4 Provide specialist aged care support may include: Document number 1. Case conference notes 2. Client care plans 3. Client assessment tools 4. Dementia training 5. Consultation with health professionals 6. Alternative and divisional therapies 7. Activities program 8. Complex and special needs assessment 9. Health records 10. Aids and equipment information Candidate s name: Date: 5. Additional sources of evidence for Cluster 5 Maintain an environment to empower people with disabilities may include: Document number 1. Client care plan 2. Client assessment tool 3. Consultation with health professionals 4. Organisational policies and procedures 5. Code of ethics 6. Organisational standards 7. Equal opportunity documentation 8. Minutes of meetings Page 229 of 402 Department of Training and Workforce Development 2010

230 Section 6 Third Party Report and Supporting Documentation Candidate s name: Date: 6. Additional sources of evidence for Cluster 6 Implement interventions with older people at risk of falls may include: Document number 1. Falls risk assessment tool 2. Client care plans 3. Consultation with health professionals/supervisor 4. Case notes/monitoring notes 5. Recommendations/strategies for managing falls 6. Client confidentiality processes/documentation 7. Health records 8. Hazard risk analysis 9. Health factors contributing to falls 10. Rehabilitation documentation 11. Equal opportunity/access and equity information Candidate s name: Date: 7. Additional sources of evidence for Cluster 7 Facilitate links with other services may include: Document number 1. Organisational policies and procedures 2. Referral processes 3. Collaboration with other services 4. Equal opportunity/access and equity documentation 5. Minutes of meetings 6. Documentation specific to client needs 7. Networking information 8. Staff development and training Department of Training and Workforce Development 2010 Page 230 of 402

231 Section 6 Third Party Report and Supporting Documentation Candidate s name: Date: 8. Additional sources of evidence for Cluster 8 Coordinate information systems may include: Document number 1. Organisational policies and procedures 2. Client care plans 3. Records of interview 4. Documentation/progress notes/case notes 5. Use of technology documentation 6. Records storage processes/documentation 7. Confidentiality processes/documentation 8. Case conferences/minutes of meetings 9. Consultation with health professionals Page 231 of 402 Department of Training and Workforce Development 2010

232 Section 6 Third Party Report and Supporting Documentation Candidate s name: Date: 9. Additional sources of evidence for Cluster 9 Supervise work may include: Document number 1. Staff induction/employee handbook 2. Workplace policies and procedures 3. Mission statement/philosophy/values 4. Organisational structure 5. Employment award 6. Job description and duty statement 7. Staff training records 8. Legislation documentation 9. Duty of care processes/documentation 10. Organisational standards and guidelines 11. Manual handling processes/documentation 12. Work place equipment specific training 13. Material safety data sheets 14. Use of technology documentation 15. Equal opportunity/access and equity 16. Organisational forms and documents 17. Staff performance review/performance appraisal Department of Training and Workforce Development 2010 Page 232 of 402

233 Section 6 Third Party Report and Supporting Documentation Candidate s name: Date: CHC40308/CHC40108 required documentary evidence Document number Page 233 of 402 Department of Training and Workforce Development 2010

235 Section 6 Third Party Report and Supporting Documentation Assessor s Evidence Summary Sheet for CHC40308 Certificate IV in Disability The Assessor completes this table during the assessment to record the evidence collected. It is expected that this evidence summary sheet (or similar) is attached to the evidence. Candidate s name Date Evidence collected Unit Code Unit Title Questions Practical Third Party Report Other evidence Competency demonstrated Core units CHC40308 Certificate IV in Disability CHCDIS301A CHCDIS410A CHCICS402A CHCDIS405A HLTOHS300A CHCCS400A CHCCS411A CHCDIS411A CHCICS404A CHCDIS302A Work effectively with people with a disability Facilitate community participation and inclusion Facilitate individualised plans Facilitate skills development and maintenance Contribute to OHS process Work within a relevant legal and ethical framework Work effectively in the community sector Communicate using augmentative and alternative communication Plan and provide advanced behaviour support Maintain an environment to empower people with disabilities Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Page 235 of 402 Department of Training and Workforce Development 2010

236 Section 6 Third Party Report and Supporting Documentation Evidence collected Unit Code Unit Title Questions Practical Third Party Report Other evidence Competency demonstrated Elective units CHC40308 Certificate IV in Disability CHCICS401A CHCAD401D CHCAC412A CHCAC416A CHCAC417A CHCNET404A CHCINF403C CHCORG406A Facilitate support for personal care needs Advocate for clients Provide services to older people with complex needs (Note: prerequisite CHCAC318A) Facilitate support responsive to the specific nature of dementia Implement interventions with older people at risk of falls Facilitate links with other services Coordinate information systems Supervise work Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Assessor s signature Assessor s name Date Department of Training and Workforce Development 2010 Page 236 of 402

237 Section 6 Third Party Report and Supporting Documentation Assessor s Evidence Summary Sheet for CHC40108 Certificate IV in Aged Care The Assessor completes this table during the assessment to record the evidence collected. It is expected that this evidence summary sheet (or similar) is attached to the evidence. Candidate s name Date Evidence collected Unit Code Unit Title Questions Practical Third Party Report Other evidence Competency demonstrated Core units CHC40108 Certificate IV in Aged Care CHCICS402A CHCICS401A HLTOHS300A CHCCS400A CHCAD401D CHCAC412A CHCAC416A CHCAC417A CHCNET404A CHCINF403C CHCORG406A Facilitate individualised plans Facilitate support for personal care needs Contribute to OHS process Work within a relevant legal and ethical framework Advocate for clients Provide services to older people with complex needs (Note: prerequisite CHCAC318A) Facilitate support responsive to the specific nature of dementia Implement interventions with older people at risk of falls Facilitate links with other services Coordinate information systems Supervise work Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Page 237 of 402 Department of Training and Workforce Development 2010

238 Section 6 Third Party Report and Supporting Documentation Evidence collected Unit Code Unit Title Questions Practical Third Party Report Other evidence Competency demonstrated Elective units CHC40108 Certificate IV in Aged Care CHCDIS301A CHCDIS410A CHCDIS405A CHCCS411A CHCDIS411A CHCICS404A Work effectively with people with a disability Facilitate community participation and inclusion Facilitate skills development and maintenance Work effectively in the community sector Communicate using augmentative and alternative communication Plan and provide advanced behaviour support Yes No Yes No Yes No Yes No Yes No Yes No Assessor s signature Assessor s name Date Department of Training and Workforce Development 2010 Page 238 of 402

239 Section 7 Mapping of Assessment Tools Section 7 Mapping of Assessment Tools This section contains tables with mapping of each of the Assessment Tools provided, against the requirements of the units of competency for the qualification that makes up this RPL Assessment Tool Kit. It is important to note that this section is used for validation purposes only. Whilst all effort is made to ensure that all the unit requirements for each unit are covered, the developers do not give any warranty nor accept any liability in relation to the mapping provided. Note: It is recommended that these Assessment Tools be validated prior to using them for the first time or after any customisation has been made, to ensure they meet the requirements of the organisation and meet AQTF Standards. Page 239 of 402 Department of Training and Workforce Development 2010

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241 Section 7 Mapping of Assessment Tools Mapping document for Cluster 1 Using this document This document is mapped to the direct sources of evidence required to satisfy competence in this particular cluster. Each of the columns reflects the particular tool in use, and the numbers relate to the question numbers in that tool which support the relevant performance criteria, critical aspects of evidence or required knowledge and skills in this cluster. Note: The final column, Supplementary evidence, refers to any suggested sources of documentary evidence that the candidate may use to support their application for RPL. Page 241 of 402 Department of Training and Workforce Development 2010

243 Section 7 Mapping of Assessment Tools Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria, underpinning skills, knowledge, dimensions of competency and employability skills. Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS301A Work effectively with people with a disability Element 1 Demonstrate an understanding of the delivery of quality services for people with disabilities 1.1 Demonstrate understanding of key issues facing people with disabilities and their carers. 1.2 Work with understanding of the context of policy, regulatory, legislative and legal requirements as they apply to the area of disability work. Q1 Task 1 1.1, 1.14 Q1 Task 1 1.3, 1.10, Demonstrate commitment to access and equity principles. Q1 Task Take into account personal values and attitudes regarding disability when planning and undertaking work with people with disabilities. Q1 Task Demonstrate understanding of different impacts on clients of specific disabilities, including acquired and developmental disabilities. Q1 Task Element 2 Communicate effectively with people with a disability 2.1 Identify specific communication needs of people with a disability including, where appropriate: identifying and using techniques, devices and aids specific to each person with a disability translation and language interpreters Q2 Task 1 1.1, 1.11 Page 243 of 402 Department of Training and Workforce Development 2010

244 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS301A Work effectively with people with a disability cultural interpreters referral to specialists. 2.2 Identify areas of mistrust or conflict that may require conflict resolution. Q2 Task 1 1.7, Identify need to include additional people including trusted friends, case workers, family members or adults. Q2 Task Select from a range of appropriate communication strategies and employ to: establish rapport exchange information facilitate resolution of issues defuse potentially difficult situations. Q2 Task 1 1.1, Apply effective communication where appropriate to provide a brief intervention. Q2 Task Give feedback and advice in a way which reflects current identified good practice. Q2 Task Show due regard to individual differences, needs and rights in communicating with clients and colleagues. Q2 Task Communicate referrals to other staff, manager or specialist services as appropriate to ensure duty of care responsibilities are met in situations where breakdowns in communication occur. Q2 Task Department of Training and Workforce Development 2010 Page 244 of 402

245 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS301A Work effectively with people with a disability Element 3 Demonstrate the capacity to support rights, interests and needs of people with disabilities 3.1 Demonstrate understanding of strategies that assist people with disabilities to exercise their rights and independence. 3.2 Acknowledge different client requirements and adapt approach to address specific requirements of each person, using positive practices in all interactions with people with disabilities. Q1 Task Q5 Task 1 1.1, 1.11, Comply with legal responsibilities and duty of care. Q1 Task , Report situations that may pose health or safety issues according to organisation procedures. Q7 Task , Apply different models for working in the sector as required to meet client needs. Q7 Task 1 1.2, 1.3 Element 4 Demonstrate the capacity to provide support across a range of disability types 4.1 Apply fundamental knowledge of physical and psychological stages of human development. 4.2 Apply fundamental knowledge of factors that may enhance or inhibit human development. Q1 Task 1.1, 1.12 Q1 Task 1 1.1, Demonstrate understanding of a range of support practices for people with an intellectual disability, sensory disability, neurological impairment, acquired brain injury, physical disability or developmental delay. Q1 Task 1 1.3, Demonstrate understanding and application of support practices for a range of types of disability. Q1 Task 1 1.6, 1.7 Page 245 of 402 Department of Training and Workforce Development 2010

246 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS301A Work effectively with people with a disability Element 5 Respond to situations of risk or potential risk to people with disabilities 5.1 Identify and respond to situations of risk and report to appropriate people. Q7 Task , Report uncharacteristic or inappropriate behaviour. Q7 Tasks 1, 2 1.1, Report situations of risk which may adversely affect the health of people with disabilities. Q7 Tasks 1, 1.19, Identify indications of possible abuse and/or neglect and report according to organisation policy and protocol. Q7 Tasks 1, , 1.20 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions. The workplace context should be taken into consideration when looking at consistency in performance. Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include fundamental knowledge of: stages of biological and psychological development of the human being throughout the lifespan. Q1 Task 1 Department of Training and Workforce Development 2010 Page 246 of 402

247 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS301A Work effectively with people with a disability Required knowledge (continued) Varying emotional, relationship-building and dependence and independence issues and responses associated with differing life stages. Q1 Tasks 1, 2 A range of developmental and acquired disabilities, including: intellectual disability neurological impairment Q1 Tasks 1, 2 acquired brain injury developmental delay physical disability sensory disability, including hearing, vision impairment cognitive disability speech/language disability autism spectrum disorder. Different types of requirements likely to be associated with different disabilities. Q1 Tasks 1, 2 Networks in the disability sector. Q1 Tasks 1, 2 Consumer needs and rights including duty of care. Q1, 6 Tasks 1, 2 Communication needs, strategies and resources in relation to people with disabilities. Q2 Tasks 1, 2 Page 247 of 402 Department of Training and Workforce Development 2010

248 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCDIS301A Work effectively with people with a disability Required knowledge (continued) Underpinning philosophies and values, including: the social model of disability the impact of social devaluation on an individual s quality of life competency and image enhancement as a means of addressing devaluation practices which focus on the individual person holistic and client-centred approach community education and capacity building delivery of person-centred services commitment to meeting the needs and upholding the rights of clients self-determination strengths-based support commitment to empowering clients rightful place in the community. Q1, 2 Tasks 1, 2 Principles and practices of: empowerment/disempowerment in relation to people with disabilities access and equity confidentiality. Q2 Tasks 1, 2 Department of Training and Workforce Development 2010 Page 248 of 402 Supplementary Evidence

249 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS301A Work effectively with people with a disability Required knowledge (continued) Awareness of discriminatory actions. Q2 Tasks 1, 2 Common risks to safety. Q7 Tasks 1, 2 Role of guardianship board, public trustee and independent advocate. Q1 Tasks 1, 2 Awareness and understanding of consent and strategies utilised to determine ability to consent. Q5 Tasks 1, 2 Indicators of abuse and/or neglect in relation to people with disabilities. Q7 Tasks 1, 2 Relevant legislation, regulations and policies, including legalities associated with using restrictive and prohibitive practices. Q1 Tasks 1, 2 Required skills It is critical that the candidate demonstrate understanding of: the rights and responsibilities of people with disabilities stereotypes that may exist about people with disabilities the impact of own attitudes on working with people with disabilities responding to situations of risk or potential risk making informed observations and reporting appropriately. Q1 Tasks 1, 2 In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. Q2 Tasks 1, 2 Page 249 of 402 Department of Training and Workforce Development 2010

250 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCDIS301A Work effectively with people with a disability These include the ability to: Required skills (continued) communicate effectively with people with a range of different disabilities apply skills in interpersonal communication with clients and other stakeholders. Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Department of Training and Workforce Development 2010 Page 250 of 402 Supplementary Evidence

251 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS410A Facilitate community participation and inclusion Element 1 Support the person with a disability to identify and engage in social networks within the broad community 1.1 Work with the person with a disability to identify their strengths, interests, abilities and support requirements so they may engage with a social network. 1.2 Work with the person to identify an appropriate social network and to clarify the support they will need to actively engage with this network. Q9 Task 2 1.1, 1.12 Q9 Task 2 1.7, Work with the person to identify any possible barriers to participation and inclusion. Q7, 9 Task 2 1.9, Work with the person to develop strategies to manage potential barriers. Q7, 9 Task Promote and raise awareness of community inclusion through community education and involvement of people with disability. Q9 Task 2 1.7, Research, identify and network with relevant services to explore community inclusion opportunities. Q9 Task 2 1.1, Match relevant services and networks to the requirements of person with disability. Q9 Task 2 1.1, 1.2, Identify and access appropriate resources according to organisation policy and protocols. Q9 Task 2 1.3, Provide information about options available to person with a disability and/or their advocate/carer. Q9 Task 2 1.7, Recognise and accommodate individual choices and spiritual/cultural differences. Q5, 9 Task 2 1.7, 1.10, 1.12 Page 251 of 402 Department of Training and Workforce Development 2010

252 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS410A Facilitate community participation and inclusion Element 2 Assist the person with a disability and relevant others to develop and implement individualised community support plan 2.1 Support the person to develop a person-centred individualised plan to participate in the community. 2.2 Assist the person to establish their requirements in order to maximise their participation in community life. 2.3 Assist the person, if appropriate, to become an active member of their neighbourhood and local community. Q5, 9 Task Q9 Task Q9 Task Assist the person to develop strategies to address barriers to participation, and include them in the individualised plan. Q9 Task Assist the person to identify and access community options that will meet their needs as identified in the individualised plan. Q9 Task Assist the person to access opportunities to establish connections through shared interests with other community members. Q9 Task , Provide the person with necessary supports for participation, according to the individualised plan. Q5 Task Assist the person to select activities that will enhance inclusion. Q9 Task 2 1.1, 1.12, Give support in a manner that provides a positive role model and promotes development and/or maintenance of the person s skills. Q8 Task Department of Training and Workforce Development 2010 Page 252 of 402

253 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS410A Facilitate community participation and inclusion 2.10 Where appropriate, support other workers to implement the individualised community support plan. Q5 Task Identify aspects of worker involvement in the individualised plan outside scope of knowledge, skills and/or job role and respond accordingly. Q8 Task Identify strategies for community participation and inclusion that may require review and consult with the person. Q9 Task Element 3 Develop strategies to minimise isolation for person with a disability 3.1 Identify requirements for support, devices, aid and environmental modification and develop strategies to deal with these in conjunction with person and/or their advocate(s)/carer. 3.2 Identify support or devices required to assist with communication. Q10 Task 2 1.1, 1.7 Q2, 10 Task Assess physical barriers to participation and identify solutions with involvement of person with disability. Q2, 10 Task Recognise own limitations in addressing issues and seek advice when necessary. Q8 Task , Where appropriate, identify and assess barriers to communication/social participation caused by cognitive deficits associated with acquired brain injury and develop solutions. Q2 Task 2 1.1, Discuss travel and transport issues with person and identify strategies to address these. Q10 Task 2 1.1, 1.3, 1.13 Page 253 of 402 Department of Training and Workforce Development 2010

254 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS410A Facilitate community participation and inclusion 3.7 Put in place processes to evaluate ongoing success of strategies. Q9, 10 Task 2 1.5, 1.17 Element 4 Determine risks associated with supporting community participation and inclusion 4.1 Conduct location or activity risk assessment specific to the person s circumstances. 4.2 Discuss elements of risk with the person and appropriate others. Q7 Task 2 1.1, 1.21 Q7 Task 2 1.7, Work with the person and appropriate others to identify strategies to remove or reduce risk. Q7 Task 2 1.7, Develop strategies to remove or reduce risk according to organisation policy and procedures and legislative requirements. Q7 Task , 1.21 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. It is recommended that assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situation and settings. Department of Training and Workforce Development 2010 Page 254 of 402

255 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS410A Facilitate community participation and inclusion Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge and understanding of: relevant policies, protocols and practices of the organisation in relation to work role Q1 Task 2 legislative processes related to the rights and responsibilities of people with disability Q1 Task 2 elements of best practice in the area of community inclusion Q9 Task 2 the social model of disability and the impact of social devaluation on an individual s quality of life Q7 Task 2 competency and image enhancement as a means of addressing devaluation Q7 Task 2 principles of active support Q4 Task 2 broad understanding of lifespan development Q8, 9, 10 Task 2 strengths-based and person-centred practice Q5 Task 2 the impact of stigma Q7 Task 2 Page 255 of 402 Department of Training and Workforce Development 2010

256 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCDIS410A Facilitate community participation and inclusion Required knowledge (continued) principles of risk assessment and mitigation Q7 Task 2 duty of care requirements Q1, 5 Task 2 strategies for: o identifying psychosocial interests, abilities and requirements of people with disability Q2, 9 Task 2 o matching options, networks and services to the requirements of people with disability Q2, 9 Task 2 o creating independence Q2, 9 Task 2 o providing community education Q2, 9 Task 2 o communication to assist with community participation Q9 Task 2 programs and agencies that support community inclusion Q9 Task 2 financial supports to assist with accessing the community Q9 Task 2 worker role in assisting the client with financial management Q9 Task 2 transport services available for people with various types of disabilities Q10 Task 2 aids and equipment used to facilitate community inclusion Q9 Task 2 group dynamics Q9 Task 2 Department of Training and Workforce Development 2010 Page 256 of 402 Supplementary Evidence

257 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS410A Facilitate community participation and inclusion Required knowledge (continued) working with families and family systems Q10 Task 2 role of carers Q8 Task 2 task analysis Q8 Task 2 prompting, principles of prompting and fading prompting Q10 Task 2 reinforcers Q10 Task 2 motivators to learn and common de-motivators and blocks Q3 Task 2 maintenance techniques and generalisation Q8 Task 2 incidental learning. Q8 Task 2 Required skills It is critical that the candidate demonstrate the ability to: promote community inclusion to enhance the psychosocial well being of people with disability Q5, 9 Task 2 develop individualised community support plans Q5 Task 2 uphold rights and responsibilities of people with disability through community inclusion Q1 Task 2 educate the community in a way that promotes a positive image of the person/people with disability Q9 Task 2 coordinate a wide range of activities for facilitation of community inclusion Q9 Task 2 Page 257 of 402 Department of Training and Workforce Development 2010

258 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCDIS410A Facilitate community participation and inclusion Required skills (continued) network Q9 Task 2 support other workers to implement strategies that support community participation and inclusion Q8 Task 2 develop strategies that minimise the impact of stigma Q7 Task 2 collaborate and network with a variety of personnel in order to achieve learning and development objectives Q9 Task 2 demonstrate appropriate task breakdown Q5 Task 2 apply communication techniques that encourage and motivate Q2 Task 2 use appropriate prompting and application of reinforcers during training session Q10 Task 2 demonstrate appropriate use of incidental learning opportunities Q8 Task 2 develop communication strategies to address identified needs or issues. Q2 Task 2 In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: demonstrate understanding of and adherence to own work role and responsibilities Q2 Task 2 Department of Training and Workforce Development 2010 Page 258 of 402 Supplementary Evidence

259 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS410A Facilitate community participation and inclusion Required skills (continued) follow organisation policies, protocols and procedures Q2 Task 2 liaise and report appropriately to agencies Q8 Task 2 communicate effectively with people with disability and their carers Q2 Task 2 apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service. This requires a level of skill that enables the worker to follow and give work-related instructions and directions and the ability to seek clarification and comments from clients, colleagues, health professionals and other service providers. Industry work roles will require workers to possess a literacy level that will enable them to read and write client s service delivery plans, record in health records, complete assessment tools, and write reports and submissions. Q8 Task 2 apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation. This requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues. Industry work roles will require workers to possess effective verbal and non-verbal communication skills that will enable them to ask questions, clarify understanding and meaning, Q2 Task 2 Page 259 of 402 Department of Training and Workforce Development 2010

260 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCDIS410A Facilitate community participation and inclusion Required skills (continued) recognise and interpret non-verbal cues, adapt communication styles to meet specific needs, provide information and express encouragement and support. apply problem-solving skills that require negotiation and medication skills to resolve problems of a difficult nature within organisation protocols Q2 Task 2 collaborate and network with a variety of stakeholders in order to achieve service objectives Q5, 9 Task 2 apply aids and equipment as required to facilitate community inclusion. Q9 Task 2 Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Department of Training and Workforce Development 2010 Page 260 of 402 Supplementary Evidence

261 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS410A Facilitate community participation and inclusion Self-management Learning Technology Page 261 of 402 Department of Training and Workforce Development 2010

262 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS402A Facilitate individualised plans Element 1 Establish and maintain appropriate relationship with the client 1.1 Introduce oneself appropriately. Q1 Task Demonstrate courtesy towards the client. Q1 Task Conduct interpersonal exchanges in a manner that develops, and maintains trust. Q1 Task Maintain confidentiality and privacy of the person within organisation policy and protocols. Q1, 4, 6 Task Conduct interpersonal exchanges in a manner that respects cultural sensitivities and needs. Q2 Task Support the interests, rights and decision-making of the person in all dealings Q1, 5 Task , 1.19 Element 2 Provide information about the planning process 2.1 Explain the purpose of the planning process identifying and using techniques, devices and aids specific to each person with a disability. Q2 Task 1 1.3, Discuss different planning options with the client. Q2 Task 1 1.3, Work with the client to select most appropriate planning option. Q2 Task 1 1.3, 1.7 Department of Training and Workforce Development 2010 Page 262 of 402

263 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS402A Facilitate individualised plans Element 3 Facilitate development of the individualised plan 3.1 Work with the client to determine readiness for the development of an individualised plan. 3.2 Work with the client to determine stakeholders to be included in the planning process. Q5 Tasks 1, 2 1.3, 1.7 Q5 Tasks 1, 2 1.3, Determine the place and time for planning that best meets client needs. Q5 Tasks 1, 2 1.3, Organise venue and provide invitations and necessary background material to relevant stakeholders. Q5 Tasks 1, 2 1.3, Follow process requirements of the planning tool or template. Q5 Tasks 1, Prepare relevant documents prior to the planning session. Q5 Tasks 1, Conduct any required assessments or liaise with the Assessor prior to the planning session. Q5 Tasks 1, 2 1.1, 1.7, Conduct planning session in a manner that respects the client s perspective, fosters their strengths and capacities and promotes their participation. Q5 Tasks 1, 2 1.7, Manage any conflict or differences with regard for the client s perspective. Q6 Tasks 1, Clearly record the planning activities and summarise and provide details for feedback. Q5 Tasks 1, 2 1.1, 1.5, 1.13 Page 263 of 402 Department of Training and Workforce Development 2010

264 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS402A Facilitate individualised plans Element 4 Determine risks associated with supporting the individualised plan 4.1 Conduct environmental risk assessment for functions associated with supporting the plan. 4.2 Conduct risk assessment specific to client s circumstances. Q7 Tasks 1, 2 1.1, 1.21 Q7 Tasks 1, 2 1.1, Discuss elements of risk with the client. Q7 Tasks 1, 2 1.1, 1.7, Work with the client to identify strategies to remove or reduce risk. Q7 Tasks 1, 2 1.1, 1.7, Develop strategies to remove or reduce risk according to organisation policy and procedures and legislative requirements. Q7 Tasks 1, 2 1.1, 1.7, 1.19, Identify other risks to the person and report accordingly. Q7 Tasks 1, 2 1.1, 1.7, 1.21 Element 5 Implement and review individualised plan 5.1 Provide information and support to assist client to monitor their plan. 5.2 Provide information and support to relevant others to implement the plan. Q5 Tasks 1, 2 1.1, 1.2, 1.7 Q5, 8 Tasks 1, 2 1.7, Respond to reports of variation in client s circumstances that could affect the support requirements. Q5 Tasks 1, 2 1.2, Work with client and relevant others to make any required adjustments to the individualised plan. Q5 Tasks 1, 2 1.7, Facilitate discussion with client and supervisor to identify areas of the individualised plan that require review. Q5, 8 Tasks 1, 2 1.7, 1.9 Department of Training and Workforce Development 2010 Page 264 of 402

265 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS402A Facilitate individualised plans 5.6 Facilitate discussion with the client and supervisor in a manner that acknowledges the client as their own expert. Q2, 8 Tasks 1, 2 1.7, Facilitate discussion with the client and supervisor in a manner that supports client self-determination. Q2, 5 Tasks 1, 2 1.7, 1.9 Element 6 Complete documentation, including writing or amending an individualised plan 6.1 Comply with the organisation s reporting requirements. Q5, 6 Tasks 1, Complete documentation according to organisation policy and protocols. 6.3 Maintain documentation in a manner consistent with reporting requirements. Q6 Tasks 1, Q6 Tasks 1, File documentation organisation policy and protocols. Q4, 6 Tasks 1, Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. It is recommended that assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings. This unit will most probably be assessed in the workplace under the normal range of conditions. Where, for reasons of safety, space or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible. Page 265 of 402 Department of Training and Workforce Development 2010

266 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCICS402A Facilitate individualised plans Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge of: roles and responsibilities of self and others in the organisation Q8 Tasks 1, 2 client assessment process Q2, 5 Tasks 1, 2 a range of individualised planning processes that support person s strengths, interests, health and emotional wellbeing and self-determination Q5 Tasks 1, 2 duty of care requirements when supporting an individualised plan Q5, 8 Tasks 1, 2 contemporary social aspects of ageing and disability Q5, 8 Tasks 1, 2 factors contributing to a person s ability to participate in the community Q1, 5 Tasks 1, 2 principles and practices of strengths-based support Q5 Tasks 1, 2 role of carers Q1 Tasks 1, 2 safety and security risks associated with ageing and disability Q5, 8 Tasks 1, 2 Department of Training and Workforce Development 2010 Page 266 of 402 Supplementary Evidence

267 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS402A Facilitate individualised plans Required knowledge (continued) strategies for minimising risk Q7 Tasks 1, 2 principles and practices for establishing and maintaining appropriate relationships with older people and people with disabilities Q7 Tasks 1, 2 resources that will support the individualised plan Q7 Tasks 1, 2 processes and practices that support skill development and/or maintenance Q1, 2, 8 Tasks 1, 2 occupational health and safety (OHS) and infection control policy, procedures and legislative requirements Q5 Tasks 1, 2 basic training and assessment principles and practices Q1 Tasks 1, 2 documentation and reporting requirements and procedures Q1 Tasks 1, 2 principles and practices of confidentiality and privacy. Q8 Tasks 1, 2 Depending on the work role or services provided, specific knowledge of particular groups or issues may be required in the range statement. Q6 Tasks 1, 2 Page 267 of 402 Department of Training and Workforce Development 2010

268 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCICS402A Facilitate individualised plans Required skills It is critical that the candidate is able to: facilitate involvement of people (and carers) in the planning and monitoring process Q2, 5 Tasks 1, 2 match a person s support requirements with support procedures Q2, 5 Tasks 1, 2 monitor the effectiveness of support procedures Q5 Tasks 1, 2 implement and monitor an individualised plan Q5 Tasks 1, 2 respond to person s preferences Q5 Tasks 1, 2 apply physical and psychosocial aspects of the person in supporting their individualised plan Q2, 5 Tasks 1, 2 identify and respond to risks associated with supporting the individualised plan Q7 Tasks 1, 2 liaise and report appropriately to supervisor and/or other health professionals Q8 Tasks 1, 2 provide specific training to a worker Q8 Tasks 1, 2 interact appropriately with the client assessment process and assessors Q5 Tasks 1, 2 make informed observations and report immediately Q5 Tasks 1, 2 Department of Training and Workforce Development 2010 Page 268 of 402 Supplementary Evidence

269 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS402A Facilitate individualised plans Required skills (continued) write and make appropriate amendments to an individualised plan. Q5, 6 Tasks 1, 2 In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: follow organisational policies and protocols Q5, 6 Tasks 1, 2 adhere to own work role and responsibilities Q8 Tasks 1, 2 apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service. This requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from clients and colleagues. Industry work roles will require workers to possess a literacy level that will enable them to interpret international safety signs, read clients delivery plans, make notations in clients records and complete workplace forms and records. Q8 Tasks 1, 2 apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation. This requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues. Q8 Tasks 1, 2 Page 269 of 402 Department of Training and Workforce Development 2010

270 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCICS402A Facilitate individualised plans Required skills (continued) Industry work roles will require workers to possess oral communication skills that enable them to: Q2, 8 ask questions, clarify understanding, recognise and interpret non-verbal cues, provide information and express encouragement Q2, 8 Tasks 1, 2 apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation Industry work roles will require workers to be able to perform basic mathematical functions such as addition and subtraction up to three-digit numbers, and multiplication and division of single and double-digit numbers. apply basic problem-solving skills to resolve problems of limited difficulty within organisational protocols Q8 Tasks 1, 2 Q5, 8 Tasks 1, 2 work effectively with clients, colleagues and supervisors Q8 Tasks 1, 2 Dimensions of competency demonstrate safe and effective use of workplace technology in line with OHS guidelines. Q7 Tasks 1, 2 Task skills Task management skills Contingency management skills Job/role environment skills Department of Training and Workforce Development 2010 Page 270 of 402 Supplementary Evidence

271 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS402A Facilitate individualised plans Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Page 271 of 402 Department of Training and Workforce Development 2010

272 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS405A Facilitate skills development and maintenance Element 1 Assess learning ability and needs of person with disability 1.1 Work with the person with a disability and other relevant personnel and within job role boundaries, to assess person s skill development/maintenance needs using recognised assessment/planning tools. Q11 Task 3 1.1, 1.2, 1.3, 1.19, Identify skills development and/or maintenance opportunities for inclusion in individualised plans. Q11 Task Document assessment outcomes in line with organisation guidelines. Q6 Task 3 1.3, 1.19, 1.4 Make referrals to other staff or specialist services as appropriate. Q8 Task Element 2 Develop person-centred skill development/maintenance plan 2.1 Using appropriate communication techniques, engage the person with a disability in identifying their learning goals. 2.2 Identify and describe a range of learning strategies and opportunities to address person s goals. Q2 Task 3 1.5, 1.7 Q11 Task Develop formal person-centred skills development/maintenance plans using appropriate methodology and, where appropriate, in conjunction with other relevant personnel. Q11 Task Document person-centred skills development/maintenance plans in the person s support plan. Q6 Task Department of Training and Workforce Development 2010 Page 272 of 402

273 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS405A Facilitate skills development and maintenance Element 3 Implement skills development/maintenance plan 3.1 Work with the person with a disability to implement skills learning and maintenance strategies in a manner that is motivating and empowering and demonstrates respect for the person. 3.2 Inform colleagues and relevant of the person-centred skills development/maintenance plans and provide guidance to ensure they are implemented in a consistent way. Q6 Task 3 1.9, 1.10, 1.19, 1.20 Q6, 8 Task Access and utilise equipment and resources as required to facilitate the learning process. Q11 Task 3) Maintain records to demonstrate achievements against person-centred skills development or maintenance plan and assist with monitoring and review. Q11 Task Element 4 Evaluate skills development and review plan 4.1 Monitor progress and provide feedback to person with a disability and/or their advocate/s regarding progress towards learning objectives. 4.2 Review records as a basis for evaluating effectiveness of person-centred skills development/maintenance plan and make changes as required. Q11 Task 3 1.5, 1.9 Q11 Task 3 1.1, Identify opportunities to maintain and enhance skills in an ongoing way. Q11 Task 3 1.1, 1.13 Page 273 of 402 Department of Training and Workforce Development 2010

274 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS405A Facilitate skills development and maintenance Element 5 Use incidental opportunities to enhance skills development 5.1 Identify situations as potential informal learning opportunities and encourage learning. 5.2 Withdraw support to an appropriate level as directed in order to encourage experiential learning. Q11 Task Q11 Task Provide appropriate constructive advice and feedback to person with a disability as soon as possible in appropriate format. Q11 Task 3 1.1, Provide encouragement when person with a disability takes initiative in learning situation. Q11 Task Identify and describe a range of informal learning opportunities in context of organisation policies and procedures. Q11 Task 3 1.3, 1.7, 1.19 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. This unit will be most appropriately assessed in the workplace or in a simulated workplace under the normal range of conditions. It is recommended that the assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings. Department of Training and Workforce Development 2010 Page 274 of 402

275 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS405A Facilitate skills development and maintenance Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge of: current practices, philosophies and theories, including: Q1 Task 3 o the social model of disability Q1 Task 3 o the impact of devaluation on an individual s quality of life Q1 Task 3 o competency and image enhancement as a means of addressing devaluation Q1 Task 3 o practices which focus on the individual person Q1 Task 3 o strengths-based practice Q1 Task 3 o active support Q1 Task 3 o person-centred practice Q1 Task 3 o rightful place in community Q1 Task 3 o community education and capacity building Q1 Task 3 o self-determination Q1 Task 3 Page 275 of 402 Department of Training and Workforce Development 2010

276 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCDIS405A Facilitate skills development and maintenance Required knowledge (continued) social, sexual, emotional, psychological and cognitive development across the lifespan Q5 Task 3 overview of adult and childhood learning theories Q5 Task 3 assessment processes relating to skills development and maintenance Q11 Task 3 tools, equipment and other resources utilised in the learning process Q11 Task 3 various teaching and learning strategies Q11 Task 3 strategies for identifying and maximising informal learning opportunities Q11 Task 3 services and resources available to people with special learning needs Q11 Task 3 task analysis Task 3 prompting, principles of prompting and fading prompting Q1, 11 Task 3 strategies to create independence Q11 Task 3 reinforcers Q11 Task 3 motivators to learn Q3 Task 3 common de-motivators and blocks Q3 Task 3 Department of Training and Workforce Development 2010 Page 276 of 402 Supplementary Evidence

277 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS405A Facilitate skills development and maintenance Required knowledge (continued) understanding of maintenance techniques and generalisation Q3 Task 3 understanding of incidental learning. Q11 Task 3 Required skills It is critical that the candidate demonstrate the ability to: understand and adhere to own work role and responsibilities Q8 Tasks 1, 2, 3 follow organisation policies and protocols Q8 Tasks 1, 2, 3 liaise and report to relevant personnel Q8 Tasks 1, 2, 3 apply knowledge of learning and development in order to assess, determine, implement, monitor and evaluate skills development of a person with a disability Q11 Tasks 1, 2, 3 collaborate and network with relevant people in order to achieve learning and skills development and maintenance objectives Q8 Tasks 1, 2, 3 break tasks down appropriately Q8 Tasks 1, 2, 3 apply communication techniques that encourage and motivate Q11 Tasks 1, 2, 3 use appropriate prompting during training session Q2 Tasks 1, 2, 3 apply reinforcers appropriately during training session Q2 Tasks 1, 2, 3 Page 277 of 402 Department of Training and Workforce Development 2010

278 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCDIS405A Facilitate skills development and maintenance Required skills (continued) use incidental learning opportunities appropriately Q11 Tasks 1, 2, 3 use communication techniques/devices that meet the client s communication needs. Q11 Tasks 1, 2, 3 In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: Q2 demonstrate reading and writing skills to fulfil work role in a safe manner and as specified by the organisation/service. This requires a level of skill that enables the worker to follow and give work-related instructions and directions and the ability to seek clarification and comments from clients, colleagues, health professionals and other service providers. Industry work roles will require workers to possess a literacy level that will enable them to, read and write client s service delivery plans, record in health records, complete assessment tools and write reports and submissions. Q8 Tasks 1, 2, 3 Department of Training and Workforce Development 2010 Page 278 of 402 Supplementary Evidence

279 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS405A Facilitate skills development and maintenance Required skills (continued) apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation. This requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues. Industry work roles will require workers to possess effective verbal and non-verbal communication skills that will enable them to ask questions, clarify understanding and meaning, recognise and interpret non-verbal cues, adapt communication styles to meet specific needs, provide information and express encouragement and support. Q2, 8 Tasks 1, 2, 3 apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation. Industry work roles will require workers to be able to perform mathematical functions, such as addition and subtraction up to three-digit numbers, and multiplication and division of single and double-digit numbers. Q8 Tasks 1, 2, 3 apply problem-solving skills that require negotiation and mediation skills to resolve problems of a difficult nature within organisation protocols. Q11 Tasks 1, 2, 3 Page 279 of 402 Department of Training and Workforce Development 2010

280 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCDIS405A Facilitate skills development and maintenance Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Department of Training and Workforce Development 2010 Page 280 of 402 Supplementary Evidence

281 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS401A Facilitate support for personal care needs Element 1 Determine a person s personal care support requirements 1.1 Review referral and other information to gain an indication of the client s personal care support requirements. 1.2 Discuss the purpose of a personal care needs assessment with the client. Q5 Task 1 1.1, 1.2 Q2 Task Work with client (and carer) to identify existing skills. Q8, 11 Task Work with client (and carer) to determine areas of personal care that require support. Q5 Task 1 1.2, Determine the level of personal support required by the person. Q5 Task Determine the level of support provided by the carer. Q5 Task Determine a client s preferences for personal care support. Q5 Task 1 1.1, Gather information about personal need support requirements in a manner that respects personal esteem and dignity. Q5 Task 1 1.7, 1.10, 1, Gather information according to organisation policy and procedures. Q6, 8 Task 1 1.3, 1.19 Page 281 of 402 Department of Training and Workforce Development 2010

282 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS401A Facilitate support for personal care needs Element 2 Develop and implement personal care support plan 2.1 Discuss with client the need to maintain their existing relevant skills, and/or increase skills. 2.2 Identify and discuss options with client for personal care support that maintains existing skills, and/or increases other skills. Q8 Task 1 1.2, 1.7, 1.11, 1.15 Q8 Task 1 1.2, 1.7, 1.11, Check that the client (and carer) understand options. Q8 Task 1 1.2, 1.7, 1.11, Discuss the worker role in personal care support, the client s role and the carer s role and check that details are appropriate. Q2 Task 1 1.2, 1.7, 1.11, 1.15, 1.19, Describe to client (and carer) necessary processes, equipment and aids. Q2 Task 1 1.2, Describe health care requirements and associated support activities within organisation policies, protocols and procedures. Q8 Task 1 1.2, 1.3, Clarify with client difficulties in meeting their needs and address with organisation protocols. Q5 Task 1 1.2, 1.3, Provide people with information to assist them in meeting their personal needs. Q5 Task 1 1.2, 1.3, Implement personal care support plan and record and analyse outcomes. Q5 Task 1 1.2, 1.3, 1.7 Department of Training and Workforce Development 2010 Page 282 of 402

283 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS401A Facilitate support for personal care needs 2.10 Maintain client confidentiality, privacy and dignity within organisation policy and protocols. Q6, 8 Task , Work with client (and carer) to document plan according to organisation policies, protocols and procedures. Q6, 8 Task 1 1.7, 1.19, 1.20 Element 3 Determine risks associated with providing personal care support 3.1 Conduct environmental risk assessment for functions associated with personal care needs. 3.2 Conduct risk assessment specific to client s circumstances relevant to personal care needs. Q7 Task 1 1.1, 1.19, 1.21 Q7 Task 1 1.1, 1.19, Discuss elements of risk with client (and carer). Q7 Task 1 1.1, Work with client (and carer) to identify strategies to remove or reduce risk. Q7 Task , Develop strategies to remove or reduce risk according to organisation policy and procedures and legislative requirements. Q7 Task 1 1.6, 1.19, Identify other risks to client and report accordingly. Q7 Task 1 1.6, 1.19, Adjust personal care support plan to include strategies to remove or reduce risk. Q5, 7 Task 1 1.6, 1.19, 1.21 Page 283 of 402 Department of Training and Workforce Development 2010

284 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS401A Facilitate support for personal care needs Element 4 Provide and monitor personal care support 4.1 Provide information and support for client to monitor their own personal care requirements where appropriate. 4.2 Respond to variations in client s circumstances that could affect the personal care needs support requirements. Q5 Task 1 1.1, 1.2, 1.3 Q5 Task 1 1.1, 1.2, Work with client (and carer/support worker where appropriate) to make any required adjustments to personal care support. Q5 Task 1 1.1, 1.2, Where required, assist client with: showering bed bathing shaving dressing, undressing and grooming toileting and the use of continence aids eating and drinking using appropriate feeding techniques oral hygiene mobility and transfer including in and out of vehicles and falls recovery techniques. Q5 Task 1 1.1, 1.2, 1.3, Provide support or assistance with technical care activities according to the personal care support plan and organisation policies, protocols and procedures. Q5 Task 1 1.1, 1.2, 1.3, 1.8 Department of Training and Workforce Development 2010 Page 284 of 402

285 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS401A Facilitate support for personal care needs Element 5 Complete reporting and documentation 5.1 Comply with the organisation s reporting requirements including reporting observations to supervisor. 5.2 Complete documentation according to organisation policy and protocols. Q6 Task 1 1.3, 1.19 Q6 Task 1 1.3, Maintain documentation in a manner consistent with reporting requirements. Q6 Task 1 1.3, File documentation organisation policy and protocols. Q6 Task 1 1.3, 1.19 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. It is recommended that the assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings. The unit will be most appropriately assessed in the workplace under the normal range of workplace conditions. Where, for reasons of safety, space or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible. Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. Page 285 of 402 Department of Training and Workforce Development 2010

286 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCICS401A Facilitate support for personal care needs Required knowledge (continued) These include: understanding of own work role and responsibilities Q8 Task 1 processes and strategies to support client s personal care needs Q5 Task 1 knowledge of planning processes and requirements Q5 Task 1 basic principles associated with the assessment of personal care support requirements Q5 Task 1 knowledge to develop an individualised plan for personal care support, including terminology, basic anatomy and physiology, goals, objectives, actions Q5 Task 1 basics of body care and grooming Q5 Task 1 personal safety and security risks associated with providing personal care support Q7 Task 1 strategies to minimise personal safety and security risks associated with personal care support Q7 Task 1 role of carers Q8 Task 1 a range of equipment and aids utilised in the delivery of personal care support Q5 Task 1 principles and practices of confidentiality and privacy Q8 Task 1 Department of Training and Workforce Development 2010 Page 286 of 402 Supplementary Evidence

287 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS401A Facilitate support for personal care needs Required knowledge (continued) principles and practices in undertaking technical skills associated with supporting/assisting people to meet personal needs Q8 Task 1 occupational health and safety (OHS) and infection control policy, procedures and legislative requirements Q8 Task 1 significance of service setting including specific context of providing personal care support in residential care setting and specific context of providing personal care in the client s private home. Q5 Task 1 Required skills It is critical that the candidate demonstrate the ability to: follow organisation policies and protocols Q8 Task 1 facilitate involvement of clients (and carers) in the planning and monitoring process Q5 Task 1 undertake observation and reporting Q5 Task 1 liaise and report appropriately to supervisor and/or health professionals Q8 Task 1 adhere to own work role and responsibilities Q8 Task 1 develop a personal care support plan as part of a wider individualised plan Q5 Task 1 apply physical and psychosocial aspects of the client in supporting/assisting personal care needs Q5 Task 1 Page 287 of 402 Department of Training and Workforce Development 2010

288 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCICS401A Facilitate support for personal care needs Required skills (continued) identify and respond to a client s personal preferences Q5 Task 1 facilitate a client s direction and participation in personal care activities Q5 Task 1 provide general hygiene and grooming including physical ability to perform personal care tasks Q5 Task 1 use personal care support processes, aids and equipment appropriately Q5 Task 1 communicate effectively with client requiring support with personal care Q5 Task 1 identify variations to personal care support requirements Q5 Task 1 identify and respond to risks associated with providing personal care support. Q7 Task 1 In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service: This requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues. Q8 Task 1 Department of Training and Workforce Development 2010 Page 288 of 402 Supplementary Evidence

289 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS401A Facilitate support for personal care needs Required skills (continued) Industry work roles will require workers to possess a literacy level that will enable them to interpret international safety signs, read client s service delivery plans, make notations in client s records and complete workplace forms and records. apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation. This requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues. Industry work roles will require workers to possess oral communication skills that will enable them to ask questions, clarify understanding, recognise and interpret non-verbal cues, provide information and express encouragement. Q2, 8 Task 1 apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation. Industry work roles will require workers to be able to perform mathematical functions, such as addition and subtraction up to three-digit numbers, and multiplication and division of single and double-digit numbers. Q8 Task 1 apply basic problem-solving skills to resolve problems of limited difficulty within organisational protocols Q8 Task 1 work effectively with clients, colleagues and supervisors Q8 Task 1 demonstrate safe and effective use of workplace technology in line with OHS guidelines. Q8 Task 1 Page 289 of 402 Department of Training and Workforce Development 2010

290 Section 7 Mapping of Assessment Tools Cluster 1 Support clients CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks CHCICS401A Facilitate support for personal care needs Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Department of Training and Workforce Development 2010 Page 290 of 402 Supplementary Evidence

291 Section 7 Mapping of Assessment Tools Mapping document for Cluster 2 Using this document This document is mapped to the direct sources of evidence required to satisfy competence in this particular cluster. Each of the columns reflects the particular tool in use, and the numbers relate to the question numbers in that tool which support the relevant performance criteria, critical aspects of evidence or required knowledge and skills in these clusters. Note: The final column, Supplementary evidence, refers to any suggested sources of documentary evidence that the candidate may use to support their application for RPL. Page 291 of 402 Department of Training and Workforce Development 2010

293 Section 7 Mapping of Assessment Tools Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria, underpinning skills, knowledge, dimensions of competency and employability skills. Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence HLTOHS300A Contribute to OHS process Element 1 Plan and conduct work safely 1.1 Plan work in accordance with relevant provisions of OHS legislation, standards, codes of practice/compliance codes and guidance material. Q1 Tasks 4, 5 2.1, 2.3, Identify hazards as part of work planning and work process. Q1 Tasks 4, 5 2.1, 2.3, 2.4, 2.5, Address identified hazards prior to starting work using judgement within defined scope of responsibilities. Q1 Task 5 2.1, 2.3, 2.4, 2.5, Report residual risk according to organisation procedures. Q1 Task 5 2.1, 2.3, 2.4, 2.5, Report incidents and injuries in line with organisation policies and procedures. Q1 Tasks 4, 5 2.1, 2.3, 2.4, 2.5, Undertake OHS housekeeping in work area. Q1 Task 5 2.1, 2.3, 2.4, 1.5, Maintain and update own knowledge of OHS issues as they apply to workplace systems, equipment and processes. Q1 Task 5 2.1, 2.3, 2.4, 2.5, Manage own levels of stress and fatigue to ensure ability to work safely. Q1 Task 4 2.1, 2.3, 2.4, 2.5, 2.7 Page 293 of 402 Department of Training and Workforce Development 2010

294 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence HLTOHS300A Contribute to OHS process Element 2 Support others in working safely 2.1 Share information on safe work practices and work procedures with members of the work group. Q1 Task 4 2.1, 2.3, 2.4, 2.5, Check the OHS practices of less experienced members of the work group. Q1 Task 4 2.4, 2.7, 2. 16, Provide guidance and coaching to less experienced members of the workgroup to support them in working safely. Q1 Task 4 2.4, 2.7, 2. 16, Support members of the workgroup to accurately record incidents and complete associated workplace documentation according to organisation procedures. Q1 Task 4 2.4, 2.7, 2. 16, 2.18 Element 3 Contribute to OHS participative processes 3.1 Raise OHS issues in accordance with organisation procedures. 3.2 Contribute to workplace meetings, workplace inspections or other consultative activities in a constructive manner to improve safety. Q2 Tasks 4, , 2.13, 2.15, 2.16, 2.19 Q2 Task , 2.13, 2.15, 2.16, Provide assistance to work group members to contribute to workplace safety. Q2 Task , 2.13, 2.15, 2.16, Apply knowledge of roles and responsibilities of OHS representatives and OHS committees. Q2 Task , 2.13, 2.15, 2.16, 2.19 Element 4 Contribute to hazard identification, OHS risk assessment and risk control activities 4.1 Report identified hazards and inadequacies in risk controls. 4.2 Check the workplace for hazards using itemised checklist(s) in accordance with work procedures. Q2 Task 5 2.1, 2.13, 2.14, 2.16 Q2 Task 5 2.1, 2.13, 2.14, 2.16 Department of Training and Workforce Development 2010 Page 294 of 402

295 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence HLTOHS300A Contribute to OHS process 4.3 Contribute to risk assessments. Q1 Task 5 2.1, 2.13, 2.14, Provide input to development and implementation of control measures, with reference to the hierarchy of control. Q2 Task 5 2.1, 2.13, 2.14, 2.16 Element 5 Participate in the control of emergency situations 5.1 Identify emergency signals and alarms and respond to them appropriately. 5.2 Take initial action to control/confine emergency according to organisation procedures, and taking account of the nature and scope of the emergency. Q2 Task 4 2.6, 2.7, 2.18 Q1 Task 4 2.6, 2.7, Implement emergency response procedures within scope of training and competence. Q1 Task 4 2.6, 2.7, 2.18 Critical aspects of evidence To demonstrate competence in this unit, a candidate must be able to provide evidence of contribution to OHS processes in the workplace. This includes: addressing their own health and safety Q1, 2 Tasks 4, 5 addressing that of others who may be affected by their actions Q1, 2 Tasks 4, 5 supporting members of the work group who may be less experienced in the workplace in regard to OHS matters Q1, 2 Tasks 4, 5 taking some initiative to address hazards and manage risks at a systematic level. Q1, 2 Tasks 4, 5 Page 295 of 402 Department of Training and Workforce Development 2010

296 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks HLTOHS300A Contribute to OHS process Evidence gathered by an Assessor to determine competence will include practical demonstration of competence, including: Q1, 2 Tasks 4, 5 workplace demonstration, simulation exercise, scenario or role play Q1, 2 Tasks 4, 5 indirect evidence from workplace or supervisor reports, workplace documentation, and written responses to problems, scenarios and case studies. Q1, 2 Tasks 4, 5 Evidence of workplace performance over time must be obtained to inform a judgement of competence. Q1, 2 Tasks 4, 5 Required knowledge Safety signs and their meanings, including signs for: Q1 Tasks 4, 5 personal protective equipment emergency equipment dangerous goods class signs specific hazards such as sharps, radiation. The difference between hazard and risk. Q1 Tasks 4, 5 Sources of OHS information within the workplace with knowledge of external sources of OHS information. Q2 Tasks 4, 5 Nature of common workplace hazards such as chemicals, bodily fluids, noise, manual handling, work postures, underfoot hazards and moving parts of machinery. Q1 Tasks 4, 5 Basic hazard identification procedures such as workplace inspections and review of workplace data. Q2 Tasks 4, 5 Department of Training and Workforce Development 2010 Page 296 of 402 Supplementary Evidence

297 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence HLTOHS300A Contribute to OHS process Required knowledge (continued) Standard emergency signals, alarms and required responses. Q2 Tasks 4, 5 Principles of basic risk assessment. Q2 Tasks 4, 5 Hierarchy of control and its application. Q1 Tasks 4, 5 PPE requirements including use, storage and maintenance. Q2 Tasks 4, 5 Roles and responsibilities of employees, supervisors and managers in the workplace. Q1 Tasks 4, 5 Roles and responsibilities of OHS representatives and OHS committees. Q2 Tasks 4, 5 Workplace specific information including: hazards of the particular work environment Q2 Tasks 4, 5 hazard identification procedures relevant to the hazards in their workplace Q1, 2 Tasks 4, 5 designated person/s for raising OHS issues Q2 Tasks 4, 5 organisation and work procedures particularly those related to performance of own work, specific hazards and risk control, reporting of hazards, incidents and injuries and OHS issue resolution, consultation, use of PPE and emergency response Q1, 2 Tasks 4, 5 potential emergency situations, alarms and signals and required response. Q1 Tasks 4, 5 The legal rights and responsibilities of the workplace parties. Q1, 2 Page 297 of 402 Department of Training and Workforce Development 2010

298 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks HLTOHS300A Contribute to OHS process Required skills It is critical that the candidate demonstrate the ability to: check the workplace for hazards and risks using an itemised checklist Q1, 2 Task 5 provide advice and feedback in a constructive and supportive manner. Q1, 2 Task 5 Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Department of Training and Workforce Development 2010 Page 298 of 402 Supplementary Evidence

299 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS400A Work within a relevant legal and ethical framework Element 1 Demonstrate an understanding of legislation and common law relevant to work role 1.1 Demonstrate in all work, an understanding of the legal responsibilities and obligations of the work role. 1.2 Demonstrate key statutory and regulatory requirements relevant to the work role. Q3 Tasks 4, 5, 6, , 2.23, 2.33 Q3 Tasks 4, 5, 6, , 2.23, Fulfil duty of care responsibilities in the course of practice. Q3 Tasks 4, 5, 6, , 2.23, Accept responsibility for own actions. Q3 Tasks 4, 5, 6, , 2.23, Maintain confidentiality. Q3 Tasks 4, 5, 6, , 2.23, Where possible, seek the agreement of the client prior to providing services. Q3 Tasks 4, 5, 6, , 2.23, 2.33 Element 2 Follow identified policies and practices 2.1 Perform work within identified policies, protocols and procedures. 2.2 Contribute to the review and development of policies and protocols as appropriate. Q3 Tasks 4, 5, 6, 7 2.7, 2.19, 2.24, 2.25, 2.33 Q3 Tasks 4, 5, 6, 7 2.7, 2.19, 2.24, 2.25, Work within position specifications and role responsibilities. Q3 Tasks 4, 5, 6, 7 2.7, 2.19, 2.24, 2.25, Seek clarification when unsure of scope of practice as defined by position description or specific work role requirements. Q3 Tasks 4, 5, 6, 7 2.7, 2.19, 2.24, 2.25, Seek clarification of unclear instructions. Q3 Tasks 4, 5, 6, 7 2.7, 2.19, 2.24, 2.25, 2.33 Page 299 of 402 Department of Training and Workforce Development 2010

300 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS400A Work within a relevant legal and ethical framework Element 3 Work ethically 3.1 Protect the rights of the client when delivering services. Q3 Tasks 4, 5, 6, , 2. 21, 2.23, 2.31, Use effective problem solving techniques when exposed to competing value systems. Q3 Tasks 4, 5, 6, , 2. 21, 2.23, 2.31, Ensure services are available to all clients regardless of personal values, beliefs, attitudes and culture. Q3 Tasks 4, 5, 6, , 2. 21, 2.23, 2.31, Recognise potential ethical issues and ethical dilemmas in the workplace and discuss with an appropriate person. Q3 Tasks 4, 5, 6, , 2. 21, 2.23, 2.31, Recognise unethical conduct and report to an appropriate person. Q3 Tasks 4, 5, 6, , 2. 21, 2.23, 2.31, Work within boundaries applicable to work role. Q3 Tasks 4, 5, 6, , 2. 21, 2.23, 2.31, Demonstrate effective application of guidelines and legal requirements relating to disclosure and confidentiality. Q3 Tasks 4, 5, 6, , 2. 21, 2.23, 2.31, Demonstrate awareness of own personal values and attitudes and take into account to ensure non-judgemental practice. Q3 Tasks 4, 5, 6, , 2. 21, 2.23, 2.31, Recognise, avoid and/or address any conflict of interest. Q3 Tasks 4, 5, 6, , 2. 21, 2.23, 2.31, 2.33 Department of Training and Workforce Development 2010 Page 300 of 402

301 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS400A Work within a relevant legal and ethical framework Element 4 Recognise and respond when client rights and interests are not being protected 4.1 Support the client and/or their advocate/s to identify and express their concerns. 4.2 Refer client and/or their advocate/s to advocacy services if appropriate. Q4 Tasks 4, 5, 6, , 2.29, 2.30, 2.31, 2.32, 2.33 Q4 Tasks 4, 5, 6, , 2.29, 2.30, 2.31, 2.32, Follow identified policy and protocols when managing a complaint. Q3 Tasks 4, 5, 6, , 2.29, 2.30, 2.31, 2.32, Recognise witnessed signs consistent with financial, physical, emotional, sexual abuse and neglect of the client and report to an appropriate person as required. Q4 Tasks 4, 5, 6, , 2.29, 2.30, 2.31, 2.32, Recognise and respond to cultural/linguistic religious diversity, for example providing interpreters where necessary. Q4 Tasks 4, 5, 6, , 2.29, 2.30, 2.31, 2.32, 2.33 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. The unit will be most appropriately assessed in the workplace under the normal range of workplace conditions. It is recommended that the assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings. Page 301 of 402 Department of Training and Workforce Development 2010

302 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks CHCCS400A Work within a relevant legal and ethical framework Required knowledge It is critical that the candidate demonstrate knowledge of: specific principles underpinning duty of care and associated legal requirements Q1, 3, 4 Tasks 4, 5, 6, 7 outline of common legal issues relevant to the workplace Q1, 3, 4 Tasks 4, 5, 6, 7 overview of relevant legislation in the sector and jurisdictions Q1, 3, 4 Tasks 4, 5, 6, 7 relevant standards and codes of practice in the sector Q1, 3, 4 Tasks 4, 5, 6, 7 rights and responsibilities of clients Q1, 3, 4 Tasks 4, 5, 6, 7 rights and responsibilities of workers Q1, 3, 4 Tasks 4, 5, 6, 7 principles and practices for upholding the rights of the client Q1, 3, 4 Tasks 4, 5, 6, 7 strategies for managing complaints Q1, 3, 4 Tasks 4, 5, 6, 7 principles and practices of confidentiality Q1, 3, 4 Tasks 4, 5, 6, 7 importance of ethics in practice Q1, 3, 4 Tasks 4, 5, 6, 7 distinction between ethical and legal problems Q1, 3, 4 Tasks 4, 5, 6, 7 strategies for addressing common ethical issues Q1, 3, 4 Tasks 4, 5, 6, 7 strategies for contributing to the review and development of policies and protocols Q1, 3, 4 Tasks 4, 5, 6, 7 occupational health and safety (OHS) requirements. Q1, 3, 4 Tasks 4, 5, 6, 7 Department of Training and Workforce Development 2010 Page 302 of 402 Supplementary Evidence

303 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS400A Work within a relevant legal and ethical framework The candidate must also be able to demonstrate relevant knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria, such as knowledge of: overview of the legal system Q3. 4 Tasks 4, 5, 6, 7 types of law Q3. 4 Tasks 4, 5, 6, 7 principles and practices for upholding the rights of the children and young people Q3. 4 Tasks 4, 5, 6, 7 principles of ethical decision-making Q3. 4 Tasks 4, 5, 6, 7 types of abuse experienced by client (including systems abuse) Q3. 4 Tasks 4, 5, 6, 7 Required knowledge (continued) strategies for managing abuse of a client Q3. 4 Tasks 4, 5, 6, 7 reporting mechanisms for suspected abuse of a client. Q3. 4 Tasks 4, 5, 6, 7 Required skills It is critical that the candidate demonstrate the ability to: understand and adhere to own work role and responsibilities Q3, 4 Tasks 4, 5, 6, 7 follow organisation policies, protocols and procedures Q3, 4 Tasks 4, 5, 6, 7 work within legal and ethical frameworks. Q3, 4 Tasks 4, 5, 6, 7 Page 303 of 402 Department of Training and Workforce Development 2010

304 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks CHCCS400A Work within a relevant legal and ethical framework In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation Q3, 4 Tasks 4, 5, 6, 7 apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation. Q3, 4 Tasks 4, 5, 6, 7 apply problem-solving skills that require negotiation to resolve problems of a difficult nature within organisation protocols Q3, 4 Tasks 4, 5, 6, 7 consult with a variety of stakeholders in order to achieve service objectives. Q3, 4 Tasks 4, 5, 6, 7 Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Department of Training and Workforce Development 2010 Page 304 of 402 Supplementary Evidence

305 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS400A Work within a relevant legal and ethical framework Initiative and enterprise Planning and organising Self-management Learning Technology Page 305 of 402 Department of Training and Workforce Development 2010

306 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS411A Work effectively in the community sector Element 1 Work ethically 1.1 Follow ethical guidelines in decision-making in all work undertaken with an awareness of potential ethical complexity in own work role. Q3 Task , 2.29, 2.30, 2.31, 2.32, Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken. Q3, 4 Task , 2.29, 2.30, 2.31, 2.32, Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel. Q3 Task , 2.29, 2.30, 2.31, 2.32, Maintain confidentiality of any client matter in line with organisation policy and procedure, regulatory requirements and/or code of practice. Q3, 4 Task , 2.29, 2.30, 2.31, 2.32, Show respect for rights and responsibilities of others through considered application of work practices. Q3 Task , 2.29, 2.30, 2.31, 2.32, Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken. Q3 Task 2.27, 2.29, 2.30, 2.31, 2.32, Recognise, avoid and/or address any conflict of interest. Q3 Task , 2.29, 2.30, 2.31, 2.32, 2.33 Department of Training and Workforce Development 2010 Page 306 of 402

307 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS411A Work effectively in the community sector Element 2 Communicate effectively in a community work or service delivery setting 2.1 Develop, review and revise personal skills in communication as an ongoing priority to address work role requirements. 2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters. Q5 Task , 2.29, 2.30, 2.31, 2.32, 2.33 Q5 Task , 2.29, 2.30, 2.31, 2.32, Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received. Q5 Task , 2.29, 2.30, 2.31, 2.32, Recognise individual and cultural differences and make any adjustments in communication needed to facilitate the achievement of identified outcomes. Q5 Task , 2.29, 2.30, 2.31, 2.32, Conduct interpersonal communication with clients and colleagues in a manner that enhances a person-centred or community-centred approach consistent with work role requirements. Q5 Task , 2.29, 2.30, 2.31, 2.32, Take appropriate measures to resolve conflict and interpersonal differences in the workplace. Q5 Task , 2.29, 2.30, 2.31, 2.32, 2.33 Page 307 of 402 Department of Training and Workforce Development 2010

308 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS411A Work effectively in the community sector Element 3 Work effectively within the community services system 3.1 Develop knowledge of different sectors involving community work and/or service delivery and how inter-relationships between these sectors affect own work. Q6 Task , 2.27, 2.28, 2.29, 2.31, Work with awareness of the roles of various organisations involved in community work and/or service delivery. Q6 Task , 2.27, 2.28, 2.29, 2.31, Demonstrate respect for workers from different sectors, levels and agencies within the industry. Q6 Task , 2.27, 2.28, 2.29, 2.31, Gain and maintain awareness of current issues influencing community work and/or service delivery, including issues for Aboriginal and Torres Strait Islander peoples. Q6 Task , 2.27, 2.28, 2.29, 2.31, 2.33 Element 4 Demonstrate commitment to relevant values and philosophy underpinning work in the sector 4.1 Demonstrate consideration and understanding of the underpinning values and philosophy of the sector and the work area. 4.2 Demonstrate a commitment to access and equity principles in work in the sector. Q6 Task , 2.31, 2.33 Q6 Task , 2.31, Identify personal values and attitudes and take into account when implementing work activities. Q6 Task , 2.31, 2.33 Department of Training and Workforce Development 2010 Page 308 of 402

309 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS411A Work effectively in the community sector Element 5 Maintain work standards 5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel. Q3 Task 6 2.3, 2.23, 2.24, 2.25, Contribute to identifying and implementing improved work practices. Q3 Task 6 2.3, 2.23, 2.24, 2.25, Comply with relevant accreditation and standards applying to work undertaken. Q3 Task 6 2.3, 2.23, 2.24, 2.25, Demonstrate understanding and focus on achieving organisation goals and objectives in all work undertaken. Q3 Task 6 2.3, 2.23, 2.24, 2.25, Respond positively to changes to improve work practices and procedures in accordance with organisation requirements. Q3 Task 6 2.3, 2.23, 2.24, 2.25, Identify issues requiring mandatory notification and report to supervisor and/or an appropriate authority. Q6 Task 6 2.3, 2.23, 2.24, 2.25, Reflect and identify own scope of practice within each work context. Q6 Task 6 2.3, 2.23, 2.24, 2.25, 2.33 Page 309 of 402 Department of Training and Workforce Development 2010

310 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS411A Work effectively in the community sector Element 6 Take responsibility for personal skill development 6.1 Seek advice from appropriate persons on areas for skill and knowledge development. 6.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager. Q6 Task 6 2.3, 2.19, 2.33 Q6 Task 6 2.3, 2.19, Undertake designated skill and knowledge development and maintenance activities of the organisation. Q6 Task 6 2.3, 2.19, Identify and prioritise personal work goals in accordance with organisation requirements. Q6 Task 6 2.3, 2.19, 2.33 Element 7 Reflect on own practice 7.1 Undertake self-evaluation in conjunction with supervisors and/or peers. Q6 Task 6 2.3, 2.18, Provide and receive open and evaluative feedback to and from co-workers. Q6 Task 6 2.3, 2.18, Actively seek constructive feedback relevant to work role and accept it non-defensively. Q6 Task 6 2.3, 2.18, 2.33 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. The unit will be most appropriately assessed in the workplace under the normal range of workplace conditions. The workplace environment, the worker s role and responsibilities in the workplace should be taken into consideration when looking at consistency in performance. Department of Training and Workforce Development 2010 Page 310 of 402

311 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS411A Work effectively in the community sector Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge of: own responsibilities within the workplace Q6 Task 6 meaning of duty of care, confidentiality of information and ethical decision-making in relation to specific work role duties and responsibilities, as well as understanding of what constitutes a breach of these and potential ramifications of such a breach Q3 Task 6 values, principles and ethics underpinning work in the sector including: o holistic and person-centred support and services o community work o people s needs and rights including duty of care o principles of access and equity and human rights o principles of client safety broad knowledge of legal and ethical framework in community work and/or service delivery, including: o occupational health and safety (OHS) o access and equity o anti-discrimination Q2, 3, 6 Task 6 Q3 Task 6 Page 311 of 402 Department of Training and Workforce Development 2010

312 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks CHCCS411A Work effectively in the community sector Required knowledge (continued) o privacy o responsibilities in relation to child protection and other mandatory reporting requirements where relevant role, function and objectives of the organisation, and relevance to specific work role Q6 Task 6 broad understanding of relevant organisation procedures, policies, awards, standards and legislation and how to access them Q3 Task 6 organisation procedures relating to: o safety issues and prevention in community services work, including basic home fire o safety o emergency response o security purpose of accreditation process and quality improvement practice and their application in specific work area Q2 Task 6 Q3 Task 6 basic knowledge of contemporary employment terms and conditions in the workplace Q6 Task 6 contemporary approaches to work in the industry, associated rationales and supporting behaviours Q6 Task 6 Department of Training and Workforce Development 2010 Page 312 of 402 Supplementary Evidence

313 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS411A Work effectively in the community sector Required knowledge (continued) current issues facing people and the sector Q6 Task 6 CS, JRE) awareness of own biases, beliefs and emotional issues Q6 Task 6 understanding of difference and diversity in relation to individual needs, discrimination and social vulnerability Q6 Task 6 knowledge and understanding of professional boundaries and need to refer appropriately. Q6 Task 6 Required skills It is critical that the candidate demonstrate: knowledge of the ramifications of breaches of duty of care, confidentiality, ethical guidelines and other relevant policies and legislation Q3, 6 Task 6 ability to identify own responsibilities and role within the workplace. Q3, 6 Task 6 In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: demonstrate communication skills as required by specific work role, including: Q3, 6 Task 6 o interpreting and following verbal and/or written instructions Q5 Task Page 313 of 402 Department of Training and Workforce Development 2010

314 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks CHCCS411A Work effectively in the community sector Required skills (continued) o seeking clarification of tasks Q5 Task 6 o providing information Q5 Task 6 o reporting incidents in line with organisation requirements accurately follow organisation procedures relevant to own role Q5 Task 6 Q3 Task 6 address safety issues relevant to own work role Q2 Task 6 apply decision-making and problem solving skills as required to constructively achieve identified outcomes in line with work role Q6 Task 6 use initiative in responding to challenging situations and individuals Q5 Task 6 demonstrate interpersonal communication with people Q6 Task 6 work as part of a team or as a sole worker Q5 Task 6 participate in appropriate professional development activities on an ongoing basis, including: Q6 Task 6 o maintaining own skills and knowledge and ongoing development o being open to learning new ideas and techniques in a range of settings Q6 Task 6 Q6 Task 6 o sharing workplace information with others. Q6 Task 6 Department of Training and Workforce Development 2010 Page 314 of 402 Supplementary Evidence

315 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCCS411A Work effectively in the community sector Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Page 315 of 402 Department of Training and Workforce Development 2010

316 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAD401D Advocate for clients Element 1 Assist clients to identify their rights and represent their own needs 1.1 Assist client to identify their own needs and rights and to determine if their rights are being infringed or are not being met. 1.2 Undertake an assessment with the client, and if necessary with significant others and colleagues to identify client s ability to advocate for self. Q4 Task , 2.21, 2.23, 2.28, 2.31, 2.32, 2.33 Q4 Task , 2.21, 2.23, 2.28, 2.31, 2.32, Provide client with information about available options for meeting their needs and assist them to identify their preferred option, and to make contact and negotiate with relevant people and agencies where appropriate. Q4 Task , 2.21, 2.23, 2.28, 2.31, 2.32, Ensure information provided to clients about client rights and responsibilities is researched, relevant and timely. Q4 Task , 2.21, 2.23, 2.28, 2.31, 2.32, 2.33 Element 2 Advocate on behalf of clients on request 2.1 Initiate, negotiate and implement relevant strategies for addressing client needs. Q4 Task , 2.21, 2.23, 2.28, 2.31, 2.32, On request from the client and in ongoing consultation with the client, identify and contact the most appropriate individuals or organisations and represent the client s point of view clearly to optimise outcomes for the client. Q4 Task , 2.21, 2.23, 2.28, 2.31, 2.32, Ensure information is kept in confidence unless authorisation is given to release it. Q3 Task , 2.21, 2.23, 2.28, 2.31, 2.32, Discuss progress and outcomes with the client and take further action as necessary. Q4 Task , 2.21, 2.23, 2.28, 2.31, 2.32, 2.33 Department of Training and Workforce Development 2010 Page 316 of 402

317 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAD401D Advocate for clients Element 3 Advocate for clients 3.1 Where assessment indicates the client requires advocacy support: raise issues with the most appropriate person/people in a way that upholds the rights and supports reasonable expectations of the client initiate and implement strategies for addressing client needs in consultation with appropriate personnel identify and redress potential conflict of interest. Q4 Task , 2.21, 2.23, 2.28, 2.31, 2.32, 2.33 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. Assessment may be conducted on one or more occasions, but should include the normal range of workplace activities. Required knowledge It is critical that the candidate demonstrate knowledge of: organisations and services relevant to the nature of client service Q3 Task 7 referral options and resources available to community Q4 Task 7 organisation policies and procedures Q3 Task 7 relevant legal and other rights/limitations. Q3 Task 7 Page 317 of 402 Department of Training and Workforce Development 2010

318 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks CHCAD401D Advocate for clients The candidate must also be able to demonstrate relevant knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria, such as knowledge of: social justice principles Q3 Task 7 difference between negotiation, advocacy, mediation and conciliation. Q4 Task 7 Required skills It is critical that the candidate demonstrate the ability to: negotiate Q4 Task 7 advocate on behalf of clients Q4 Task 7 use a client-centred approach Q4 Task 7 demonstrate a non-judgemental approach to clients Q4 Task 7 maintain documentation as required. Q4 Task 7 In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to apply skills in: mediation Q4 Task 7 representation Q4 Task 7 dealing with cross-cultural issues. Q4 Task 7 Department of Training and Workforce Development 2010 Page 318 of 402 Supplementary Evidence

319 Section 7 Mapping of Assessment Tools Cluster 2 Work within the organisational/legislative framework HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAD401D Advocate for clients Dimensions of competency Employability skills Task skills Task management skills Contingency management skills Job/role environment skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Page 319 of 402 Department of Training and Workforce Development 2010

323 Section 7 Mapping of Assessment Tools Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria, underpinning skills, knowledge, dimensions of competency and employability skills. Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS411A Communicate using augmentative and alternative communication Element 1 Identify the current communication ability and needs of the person 1.1 Work in collaboration with relevant others to identify the communication needs of person with a disability. 1.2 Use appropriate tools to identify the level of their current communication ability, in line with own work role and organisation requirements. Q4 Task 8 3.1, 3.2, 3.3, 3.5 Q4 Task 8 3.1, 3.2, 3.3, Document the outcomes of this process in line with organisation procedures. Q4 Task 8 3.1, 3.2, 3.3, Identify the need to consult with additional people including family members. Q4 Task 8 3.1, 3.2, 3.3, Make appropriate referrals to professionals and other service providers as required. Q4 Task 8 3.1, 3.2, 3.3, 3.5 Element 2 Develop effective augmentative and alternative communication strategies 2.1 Apply understanding of augmentative and alternative communication. 2.2 Develop communication strategies to meet individual needs and level of communication. 2.3 Take into account the person s history and preferences when developing communication strategies. 2.4 Adjust available tools and programs to address individual needs and preferences. Q4 Task Q4 Task Q4 Task Q4 Task Page 323 of 402 Department of Training and Workforce Development 2010

324 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS411A Communicate using augmentative and alternative communication 2.5 Seek advice from other staff and relevant others. Q4 Task Element 3 Implement augmentative and alternative communication strategy 3.1 Demonstrate the use of different strategies and devices in augmentative and alternative communication. 3.2 Apply understanding of participation model as a communication strategy. Q4 Task , 3.3, 3.4, 3.5, 3.7 Q4 Task , 3.3, 3.4, 3.5, Document communication strategies in the person s communication support plan or person-centred plan. Q4 Task , 3.3, 3.4, 3.5, Organise the environment to optimise communication opportunities. Q4 Task , 3.3, 3.4, 3.5, Reinforce communication by timely and appropriate response. Q4 Task , 3.3, 3.4, 3.5, Identify difficulties experienced by the person communicating and respond to difficulties within own work role and responsibilities. Q4 Task , 3.3, 3.4, 3.5, Communicate difficulties outside own role and responsibilities to appropriate person. Q4 Task , 3.3, 3.4, 3.5, Contribute to consistent use of the communication strategy by following established directions, by providing information and training and by maintaining contact with other users or support persons. Q4 Task , 3.3, 3.4, 3.5, Set up and maintain recording system to assist with monitoring and review. Q4 Task , 3.3, 3.4, 3.5, 3.7 Department of Training and Workforce Development 2010 Page 324 of 402

325 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS411A Communicate using augmentative and alternative communication Element 4 Monitor, report and review communication strategies 4.1 Review recordings to monitor success of communication strategies and make changes as required. 4.2 Identify barriers to the effective use of augmentative and alternative communication strategies and devices. Q4 Task , 3.3, 3.4, 3.5, 3.7 Q4 Task , 3.3, 3.4, 3.5, Work with other relevant people to overcome the barriers. Q4 Task , 3.3, 3.4, 3.5, Implement any modifications to communication strategies and devices. Q4 Task , 3.3, 3.4, 3.5, Identify opportunities to increase communication vocabulary. Q4 Task , 3.3, 3.4, 3.5, Maintain records according to established directions and within organisation protocols. Q4 Task , 3.3, 3.4, 3.5, 3.7 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. The candidate must demonstrate the use of five different strategies/aids used for AAC in a range of different environments. Assessment of this unit must occur in a real or simulated workplace. Such an environment must provide a typical range of augmentative and alternative communication requirements. The specific assessment context will be defined by the workplace. Page 325 of 402 Department of Training and Workforce Development 2010

326 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks CHCDIS411A Communicate using augmentative and alternative communication Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible The competencies described need to be assessed over time and events, under normal workplace conditions. Assessment should not require a higher level of communication competency than that required by work responsibilities. Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge of: principles and practices of augmentative and alternative communication Q4 Task 8 the process for assessing for the use of augmentative and alternative communication Q4 Task 8 understanding of the different levels of communication Q4 Task 8 recognition of communication styles of individuals Q4 Task 8 Department of Training and Workforce Development 2010 Page 326 of 402 Supplementary Evidence

327 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS411A Communicate using augmentative and alternative communication Required knowledge (continued) different communication skills relevant to client group, eg signing Q4 Task 8 basic knowledge of causes of communication impairment Q4 Task 8 cross-cultural communication protocols Q4 Task 8 understanding of the influence of communication on behaviour Q4 Task 8 understanding of the person s communication level and its impact on skill development Q4 Task 8 understanding of the person s communication level and its impact on their active community participation Q4 Task 8 roles and functions of different professionals in the development, implementation and maintenance of augmentative and alternative communication strategies and devices Q4 Task 8 available range of communication aids and their correct use augmentative and alternative communication strategies and their correct use for the person s level of communication the total communication environment and the need for consistency Q4 Task 8 Q4 Task 8 Q4 Task 8 Page 327 of 402 Department of Training and Workforce Development 2010

328 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks CHCDIS411A Communicate using augmentative and alternative communication Required knowledge (continued) role and responsibility as part of a team that supports augmentative and alternative communication Q4 Task 8 task analysis Q4 Task 8 prompting, principles of prompting and fading prompting Q4 Task 8 strategies to create independence Q4 Task 8 reinforcers Q4 Task 8 motivators to learn Q4 Task 8 common de-motivators and blocks Q4 Task 8 understanding of maintenance techniques and generalisation Q4 Task 8 understanding of incidental learning. Q4 Task 8 Department of Training and Workforce Development 2010 Page 328 of 402 Supplementary Evidence

329 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS411A Communicate using augmentative and alternative communication Required skills It is critical that the candidate demonstrate the ability to: participate in a multi-disciplinary team Q4 Task 8 follow established augmentative and alternative communication strategy interaction guidelines Q4 Task 8 use augmentative and alternative communication strategies and devices Q4 Task 8 respond appropriately to each individual s augmentative and alternative communication strategy Q4 Task 8 identify barriers to effective communication using augmentative and alternative communication strategies/devices Q4 Task 8 monitor effective communication using augmentative and alternative communication strategies/aids Q4 Task 8 use observation skills Q4 Task 8 apply techniques to work with specialists and relevant others Q4 Task 8 use effective communication skills including: o development of rapport o active listening o make reasonable adjustments to own communication techniques to meet individual needs Q4 Task 8 Page 329 of 402 Department of Training and Workforce Development 2010

330 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks CHCDIS411A Communicate using augmentative and alternative communication Required skills (continued) collaborate and network with a variety of personnel in order to achieve learning and development objectives Q4 Task 8 demonstrate appropriate task breakdown Q4 Task 8 apply communication techniques that encourage and motivate Q4 Task 8 use appropriate prompting and application of reinforcers during training session Q4 Task 8 demonstrate appropriate use of incidental learning opportunities. Q4 Task 8 Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Department of Training and Workforce Development 2010 Page 330 of 402 Supplementary Evidence

331 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS411A Communicate using augmentative and alternative communication Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Page 331 of 402 Department of Training and Workforce Development 2010

332 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS404A Plan and provide advanced behaviour support Element 1 Demonstrate understanding of the influence and purpose of behaviour 1.1 Apply understanding of what influences an individual s behaviour. 1.2 Demonstrate awareness of the purpose of an individual s behaviour. Q1 Task 9 3.1, 3.2, 3.3, 3.5, 3.6 Q1 Task 9 3.1, 3.2, 3.3, 3.5, Identify the communicative function of the behaviour. Q1 Task Element 2 Assess problem behaviour 1.4 Identify proactive strategies to support behavioural change Develop proactive strategies to support behavioural change and/or to manage challenging behaviours. 1.6 Consult with appropriate team members regarding the development of behaviour support plans. 1.7 Identify setting events and take appropriate action to adapt/redirect. 2.1 Identify specific behavioural stimuli/function for data collection. 2.2 Select most appropriate method of data collection for recording behaviour. 2.3 Collect and summarise data related to individual behaviour. 2.4 Observe and record type, frequency and triggers of behaviour likely to put the person and/or others at risk of harm. Q1 Task Q1 Task Q1 Task Q1 Task Q2 Task Q2 Task Q2 Task Q2 Task Observe and record environmental context of behaviour likely to put the person and/or others at risk of harm. Q2 Task Department of Training and Workforce Development 2010 Page 332 of 402

333 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS404A Plan and provide advanced behaviour support 2.6 Observe and record person s emotional wellbeing in the context of behaviour likely to put the person and/or others at risk of harm. Q2 Task Observe and record person s health status in the context of behaviour likely to put the person and/or others at risk of harm. Q2 Task Observe and record person s medication in the context of behaviour likely to put the person and/or others at risk of harm. Q2 Task Appropriately facilitate the involvement of others in the assessment process. Q2 Task Facilitate the process of functional and/or cognitive assessment for individuals. Q2 Task Element 3 Develop multi-element support plans to meet individual needs 3.1 Analyse data and observations. Q2 Task Appropriately identify proactive support strategies. Q2 Task Ensure support plans reflect respect, dignity, rights and personal choices and preferences and goals of the individual. Q2 Task Where required, ensure plans address impaired social judgement and decision-making capacity and use a directive approach to setting limits/boundaries. Q2 Task Effectively consult with team and stakeholders. Q2 Task Page 333 of 402 Department of Training and Workforce Development 2010

334 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS404A Plan and provide advanced behaviour support 3.6 Develop formalised support plan. Q2 Task Implement, monitor and record support plan. Q2 Task Element 4 Develop an individual response plan 3.8 Review support plans and modify as required in consultation with appropriate staff. 4.1 Use data and other information to develop an individual response plan. Q2 Task Q2 Task Identify active strategies as a part of the response plan. Q2 Task Identify the least intrusive effective active strategy, eg redirect the person wherever possible. 4.4 Identify reactive strategies according to duty of care, ethical and legal requirements. 4.5 Identify reactive strategies that maintain the dignity of the person. 4.6 Identify crisis response plans according to duty of care, ethical and legal requirements. 4.7 Include in the plan appropriate support for the person after the episode. 4.8 Follow organisation policies and procedures related to behaviour support. Q2 Task Q2 Task Q2 Task Q2 Task Q2 Task Q2 Task Element 5 Monitor effectiveness of response plan 5.1 Monitor strategies to determine effectiveness in developing and maintaining positive and adaptive responses. Q2 Task Department of Training and Workforce Development 2010 Page 334 of 402

335 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS404A Plan and provide advanced behaviour support 5.2 Monitor strategies to determine reduction of risk of harm to the person and others. Q2 Task Monitor strategies to determine level of intrusion on person s dignity and self-esteem. Q2 Task Element 6 Complete documentation 6.1 Comply with the organisation s reporting requirements. Q3 Task Complete documentation according to organisation policy and protocols. Q3 Task Maintain documentation in a manner consistent with reporting requirements. Q3 Task File documentation organisation policy and protocols. Q3 Task Page 335 of 402 Department of Training and Workforce Development 2010

336 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks CHCICS404A Plan and provide advanced behaviour support Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. Assessment should be conducted on more than one occasion to cover a variety of circumstances to establish consistency. A diversity of assessment tasks is essential for holistic assessment. Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge and understanding of: principles and practices which focus on the individual person Q1 Task 9 the social model of disability Q1 Task 9 the impact of social devaluation on an individual s quality of life competency and image enhancement as a means of addressing devaluation organisation policies and procedures relating to behaviour management (including restrictions on the use of aversive procedures), occupational health and safety, critical incidents, accident and incident reporting, dignity of risk and duty of care and use of least restrictive alternative Q2 Task 9 Q2 Task 9 Q1 Task 9 ( Department of Training and Workforce Development 2010 Page 336 of 402 Supplementary Evidence

337 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS404A Plan and provide advanced behaviour support Required knowledge (continued) evidence-based behavioural intervention Q2 Task 9 strengths-based support Q2 Task 9 principles of effective communication Q2 Task 9 purpose and function of behaviour and what influences behaviour Q1 Task 9 duty of care consideration Q2 Task 9 ethical considerations when dealing with other people s behaviour Q2 Task 9 legal considerations, especially in regard to constraint, imprisonment and abuse Q2 Task 9 principles of behaviour response plans Q1 Task 9 reporting procedures for incidents and accidents Q3 Task 9 referral procedures for specialist services Q2 Task 9 individual rights and equality. Q2 Task 9 Page 337 of 402 Department of Training and Workforce Development 2010

338 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks CHCICS404A Plan and provide advanced behaviour support Required skills It is critical that the candidate demonstrate the ability to: apply knowledge and application of organisation policies and procedures relating to behaviour management, occupational safety and health, critical incidents, accident and incident reporting, dignity of risk and duty of care Q1 Task 9 identify strategies to remove or avoid the situations leading to aggression or violence, disinhibition or other inappropriate behaviour Q2 Task 9) identify strategies to promote appropriate behaviour and engage client in activities (addresses lack of motivation or initiation, withdrawal, non-compliance) Q2 Task 9 observe a person s behaviour in an objective, non-judgemental manner Q2 Task 9 observe circumstances that have an adverse impact on people Q2 Task 9 demonstrate mastery of techniques such as data collection, generating hypothesis and functional assessment Q3 Task 9 apply advanced crisis management strategies Q2 Task 9 develop an individual response plan Q2 Task 9 Department of Training and Workforce Development 2010 Page 338 of 402 Supplementary Evidence

339 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS404A Plan and provide advanced behaviour support Required skills (continued) develop a crisis response plan Q2 Task 9 monitor the effectiveness of a response plan Q2 Task 9 demonstrate well-developed, problem-solving skills Q2 Task 9 Dimensions of competency demonstrate application of knowledge and skills in: o reinforcement strategies including, sampling, menus, individualisation of schedules and differential reinforcement schedules o use of advanced self protective strategies (eg passive self defence) o strategies that avoid behaviour escalation (advanced) o advanced proactive strategies based on functional and cognitive assessment. Q2 Task 9 Task skills Task management skills Contingency management skills Job/role environment skills Page 339 of 402 Department of Training and Workforce Development 2010

340 Section 7 Mapping of Assessment Tools Cluster 3 Provide specialist disability support CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Element Performance Criteria Question Practical Tasks CHCICS404A Plan and provide advanced behaviour support Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Department of Training and Workforce Development 2010 Page 340 of 402 Supplementary Evidence

343 Section 7 Mapping of Assessment Tools Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria, underpinning skills, knowledge, dimensions of competency and employability skills. Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC412A Provide services to older people with complex needs Element 1 Evaluate and prioritise the needs of an older person with complex care issues 1.1 Demonstrate understanding of the impact of dual/multiple diagnosis can have on identifying and prioritising needs. 1.2 In collaboration with a health professional, determine whether this person requires high level assessment prior to undertaking any evaluation activities. Q1 Task Q1 Task Utilise purpose designed tools to assess specific problems of the older person according to job role and responsibilities. Q1 Task Seek advice from health professionals as required to analyse and interpret assessment data. Q1 Task Seek advice from appropriate personnel as required to determine service issues associated with assessment information. Q1 Task Recognise the impact of complex care issues on the carer/s. Q1 Task Identify indicators of elder abuse or neglect and respond appropriately in line with organisation guidelines. Q1 Task Page 343 of 402 Department of Training and Workforce Development 2010

344 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC412A Provide services to older people with complex needs Element 2 Liaise and negotiate with appropriate personnel in the development of a service delivery plan 2.1 Utilise best practice guidelines when choosing strategies to address complex and/or special needs. 2.2 Liaise with relevant experts when developing service delivery plans. 2.3 Negotiate and establish goals with the older person, their advocate/s and/or their significant other/s, aiming to achieve maximum quality of life. Q2 Task , 4.2, 4.3, 4.5, 4.8, 4.9, 4.10 Q2 Task , 4.2, 4.3, 4.5, 4.8, 4.9, 4.10 Q2 Task , 4.2, 4.3, 4.5, 4.8, 4.9, Access and/or negotiate resources in order to deliver identified services. Q2 Task , 4.2, 4.3, 4.5, 4.8, 4.9, Access community support agencies to facilitate the achievement of established goals. Q2 Task , 4.2, 4.3, 4.5, 4.8, 4.9, 4.10 Element 3 Coordinate the delivery of the service delivery plan 3.1 Delegate services and care activities to appropriately skilled workers. 3.2 Recognise when a service and/or care worker is no longer able to provide the level of service required. Q3 Task Q3 Task Provide support and respite for the carer/s. Q3 Task Determine all service providers understanding of the service delivery plan and their roles and responsibilities within that plan. Q3 Task Department of Training and Workforce Development 2010 Page 344 of 402

345 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC412A Provide services to older people with complex needs Element 4 Coordinate the monitoring, evaluation and review of the service delivery plan 4.1 Determine all service providers understanding of the mechanism/s for providing feedback on the effectiveness of the service delivery plan. 4.2 Seek feedback from all service providers when evaluating effectiveness of the service delivery plan and re-prioritising care needs. Q3 Task Q3 Task Seek feedback from the older person and/or their advocate when evaluating effectiveness of the service delivery plan. Q3 Task Seek advice and assistance from relevant health professionals when the older person s goals are not being reached. Q3 Task Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. The unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. It is recommended that the assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings. Where, for reasons of safety, space or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible. Page 345 of 402 Department of Training and Workforce Development 2010

346 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks CHCAC412A Provide services to older people with complex needs Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge of: own work role and responsibilities Q1, 2, 3 Task 10 basic physiology and psychology of ageing and principles of assessment in determining, monitoring and evaluating the service needs of the older person with complex or special needs as it relates to the work role Q1, 2, 3 Task 10 relevant policies, protocols and practices of the organisation in relation to unit descriptor and work role Q1, 2, 3 Task 10 the social model of disability Q1, 2, 3 Task 10 the impact of social devaluation on an individual s quality of life Q1, 2, 3 Task 10 competency and image enhancement as a means of addressing devaluation Q1, 2, 3 Task 10 aspects of elder abuse, including: Q1, 2, 3 Task 10 o indications of neglect or abuse o emotional impact of abuse o appropriate management of abuse Department of Training and Workforce Development 2010 Page 346 of 402 Supplementary Evidence

347 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC412A Provide services to older people with complex needs Required knowledge (continued) manifestations and presentation of common health problems associated with ageing, appropriate actions in response to these problems and when to refer Q1, 2, 3 Task 10 impact of cultural and individual differences on service plan development and delivery Q1, 2, 3 Task 10 role and function of various health professionals Q1, 2, 3 Task 10 types of community services and the services each provides Q1, 2, 3 Task 10 role of carers Q1, 2, 3 Task 10 principles and practices of assessment of individuals with complex and/or special needs Q1, 2, 3 Task 10 strategies for conducting assessment of older people with complex and/or special needs Q1, 2, 3 Task 10 assessment tools used in the assessment of complex and/or special needs Q1, 2, 3 Task 10 strategies for analysing and interpreting data in accordance with requirements of work role Q1, 2, 3 Task 10 processes and practices in developing and managing service delivery plans Q1, 2, 3 Task 10 principles of delegation and supervision Q1, 2, 3 Task 10 Page 347 of 402 Department of Training and Workforce Development 2010

348 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks CHCAC412A Provide services to older people with complex needs Required knowledge (continued) strategies for conducting effective case conferences Q1, 2, 3 Task 10 principles and practices of case management. Q1, 2, 3 Task 10 Required skills It is critical that the candidate demonstrate the ability to: follow organisation policies and protocols Q1, 2, 3 Task 10 liaise and report to appropriately persons/agencies Q1, 2, 3 Task 10 adhere to own work role and responsibilities, and recognise own limitations and the need for assistance Q1, 2, 3 Task 10 work collaboratively with colleagues, health professionals and other services Q1, 2, 3 Task 10 apply basic knowledge of physiology and psychology of ageing and principles of assessment in determining, monitoring and evaluating the service needs of the older person with complex or special needs as it relates to the work role Q1, 2, 3 Task 10 prioritise and manage the changing service needs of clients with complex and special care needs Q1, 2, 3 Task 10 respond appropriately to indications of neglect or abuse. Q1, 2, 3 Task 10 Department of Training and Workforce Development 2010 Page 348 of 402 Supplementary Evidence

349 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC412A Provide services to older people with complex needs Required skills (continued) In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service: This requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues. Industry work roles will require workers to possess a literacy level that will enable them to interpret international safety signs, read client s service delivery plans, make notations in client s records and complete workplace forms and records. Q2 Task 10 apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation. This requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues. Industry work roles will require workers to possess effective verbal and non-verbal communication skills that will enable them to ask questions, clarify understanding and meaning, recognise and interpret non-verbal cues, adapt communication styles to meet specific needs, provide information and express encouragement and support. Q2 Task 10 Page 349 of 402 Department of Training and Workforce Development 2010

350 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks CHCAC412A Provide services to older people with complex needs Required skills (continued) apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation. Industry work roles will require workers to be able to perform mathematical functions, such as addition and subtraction up to three-digit numbers, and multiplication and division of single and double-digit numbers. Q2 Task 10 apply problem-solving skills that require negotiation and mediation skills to resolve problems of a difficult nature within organisation protocols Q2 Task 10 collaborate and network with a variety of stakeholders in order to achieve service objectives Q2 Task 10 safely use and coordinate the use of relevant technology effectively in line with occupational health and safety (OHS) guidelines. Q2 Task 10 Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Department of Training and Workforce Development 2010 Page 350 of 402 Supplementary Evidence

351 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC412A Provide services to older people with complex needs Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Page 351 of 402 Department of Training and Workforce Development 2010

352 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC416A Facilitate support responsive to the specific nature of dementia Element 1 Prepare to plan support requirements for people impacted by dementia 1.1 Demonstrate an understanding of dementia. Q1 Task Identify current best practice in the support of people with dementia. 1.3 Assess physical, social and emotional aspects of the person s environment to determine how well it supports the person with dementia. Q2 Task Q1 Task Review the impact that the dementia has on family carers and significant others. Q1 Task Identify signs consistent with financial, physical or emotional abuse or neglect of the client and appropriate response in line with organisation requirements. Q1 Task Element 2 Plan support requirements 2.1 Plan for and facilitate activities which aim to maintain independence and use familiar and existing skills and activities. Q4 Task Plan for and facilitate activities that are appropriate to the individual, reflecting their likes and dislikes to maximise their enjoyment. Q4 Task Plan for and facilitate activities that provide focus on ensuring the safety and comfort of the client balanced with autonomy and risk taking. Q4 Task Plan for and facilitate activities that ensure the safety and comfort of the person. Q4 Task Department of Training and Workforce Development 2010 Page 352 of 402

353 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC416A Facilitate support responsive to the specific nature of dementia 2.5 Involve family carers and significant others, team members and volunteers appropriately as resources to assist in developing appropriate activities by accessing information about client reminiscences and routines. Q4 Task Identify and implement appropriate adaptations to the environment to support the person. Q4 Task Provide guidance and support to family carers and significant others, where appropriate, to assist their understanding of the disease, its impact on the person and some approaches to providing care. Q4 Task Element 3 Develop and implement strategies which minimise the impact of behavioural and psychological symptoms of dementia 3.1 Observe and document behaviours to determine triggers which may be related: physical and emotional health environmental tasks communication past history. Q5 Task Consider the potential impact of the behaviours on the person or other clients in determining an appropriate response. Q5 Task 10 (TS, CS) Consider a range of options when developing effective responses for inclusion in the client s care plan. Q5 Task 10 (TMS, CS, JRE) Page 353 of 402 Department of Training and Workforce Development 2010

354 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC416A Facilitate support responsive to the specific nature of dementia 3.4 Implement best practice strategies which minimise the impact of behaviours. Q5 Task Regularly review strategies that are implemented to ensure maximum effectiveness. Q5 Task Element 4 Provide guidance and support workers and carers to implement plan 4.1 Assist workers and/or carers to understand the purpose of an individual s care plan and supports identified in it. 4.2 Guide workers and/or carers to provide the support identified in the plan according to duty of care, ethical and legal requirements and in a manner that respects the person s self-esteem and dignity and maximises their participation. Q6 Task Q6 Task Guide workers and/or carers to provide the support identified in the plan in a manner that respects the person s preferences and history. Q6 Task Guide workers and/or carers, where appropriate to monitor progress against the plan. Q6 Task Evaluate ability of worker and/or carers to implement requirements of the individualised plan, including processes, procedures and the use of equipment. Q6 Task Monitor implementation of the plan and provide feedback and/or make revisions to care plan as required. Q6 Task Monitor self-care ability of workers and carers and provide support and guidance where appropriate. Q6 Task Department of Training and Workforce Development 2010 Page 354 of 402

355 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC416A Facilitate support responsive to the specific nature of dementia Element 5 Complete documentation 5.1 Comply with the organisation s reporting requirements. Q7 Task , 4.2, 4.3, 4.5, 4.8, Complete documentation according to organisation policy and protocols. Q7 Task , 4.2, 4.3, 4.5, 4.8, Maintain documentation in a manner consistent with reporting requirements. Q7 Task , 4.2, 4.3, 4.5, 4.8, File documentation organisation policy and protocols. Q7 Task , 4.2, 4.3, 4.5, 4.8, 4.9 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. The unit is most appropriately assessed in the workplace under the normal range of workplace conditions but partial assessment could be undertaken under simulated conditions. Assessment may include observations, questioning and evidence gathered from the workplace on more than one occasion. Where, for reasons of safety, space or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible. Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. Page 355 of 402 Department of Training and Workforce Development 2010

356 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks CHCAC416A Facilitate support responsive to the specific nature of dementia Required knowledge (continued) These include knowledge of: nature of dementia as a neurological condition which is progressive Q1, 2, 4, 5 Task 10 common indicators and symptoms of dementia Q1, 2, 4, 5 Task 10 progression of dementia and potential impact on the person with dementia, their family and significant others Q1, 2, 4, 5 Task 10 current research or dementia including relevant statistics Q1, 2, 4, 5 Task 10 aspects of elder abuse, including: Q1, 2, 4, 5 Task 10 o indications of neglect or abuse o emotional impact of abuse o appropriate management of abuse support services available Q1, 2, 4, 5 Task 10 plan of care for the clients Q1, 2, 4, 5 Task 10 understanding of the principles of person-centred approach to care Q1, 2, 4, 5 Task 10 organisation protocols and policies related to own area of work Q1, 2, 4, 5 Task 10 Department of Training and Workforce Development 2010 Page 356 of 402 Supplementary Evidence

357 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC416A Facilitate support responsive to the specific nature of dementia Required knowledge (continued) the importance of the physical, social and emotional environment for people with dementia Q1, 2, 4, 5 Task 10 importance of relevant activities and communication in working with people with dementia Q1, 2, 4, 5 Task 10 limitations and legal ramifications of physical, chemical and psychological restraint Q1, 2, 4, 5 Task 10 the range of appropriate strategies to be implemented when working with people with dementia Q1, 2, 4, 5 Task 10 organisation reporting and record-keeping policy and procedures. Q1, 2, 4, 5 Task 10 Required skills It is critical that the candidate demonstrate the ability to: communicate effectively with clients with dementia Q4, 5, 6, 7 Task 10 utilise creative, least restrictive approaches to behaviours of clients with dementia assess environment and make changes that support the person. Q4, 5, 6, 7 Task 10 Q4, 5, 6, 7 Task 10 In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: Q4, 5, 6, 7 Task 10 demonstrate a broad range of communication approaches, eg reminiscences Q4, 5, 6, 7 Task 10 Page 357 of 402 Department of Training and Workforce Development 2010

358 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks CHCAC416A Facilitate support responsive to the specific nature of dementia Required skills (continued) establish and maintain a relationship that takes into account client and family individual differences, eg cognitive abilities, cultural background, language skills Q4, 5, 6, 7 Task 10 apply oral communication skills (language skills) and non-verbal communication skill, eg touch, smiling, gestures, necessary to develop a trusting relationship with a person who has dementia and their family Q4, 5, 6, 7 Task 10 use communication techniques to enhance communication and facilitate client s interaction within their environment Q4, 5, 6, 7 Task 10 adapt activities to meet individual needs Q4, 5, 6, 7 Task 10 demonstrate cultural sensitivity Q4, 5, 6, 7 Task 10 undertake observation and analysis of client needs Q4, 5, 6, 7 Task 10 respond appropriately to indications of neglect or abuse Q4, 5, 6, 7 Task 10 provide training to staff and family members Q4, 5, 6, 7 Task 10 maintain records according to organisation policy and procedures. Q4, 5, 6, 7 Task 10 Department of Training and Workforce Development 2010 Page 358 of 402 Supplementary Evidence

359 Section 7 Mapping of Assessment Tools Cluster 4 Provide specialist aged care support CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC416A Facilitate support responsive to the specific nature of dementia Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Page 359 of 402 Department of Training and Workforce Development 2010

363 Section 7 Mapping of Assessment Tools Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria, underpinning skills, knowledge, dimensions of competency and employability skills. Cluster 5 Maintain an environment to empower people with disabilities Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS302A Maintain an environment to empower people with disabilities Element 1 Work to enhance the independence and self-determination of the person with a disability 1.1 Encourage and support independent action and thinking by the person with a disability. 1.2 Identify options for action on relevant issues and discuss with the person with a disability and/or their advocate(s)/carer. Q1 Task Q1 Task Listen to and act upon decisions and/or preferred options of the person with a disability and/or their advocate/s /carer are within organisation policies and protocols. Q1 Task Provide assistance to person with a disability, their carers and significant others as appropriate to enhance communication of their needs, interests and requirements. Q1 Task Element 2 Foster the independence of a person with a disability 2.1 Develop and support strategies to promote independence, taking differences into account. 2.2 Provide ongoing support, where required, to maximise independence of person with a disability. Q1 Task Q1 Task Encourage colleagues to promote independence of people with a disability. Q1 Task Encourage people with disability to participate in appropriate forums and provide them with information and skills to do so. Q1 Task Page 363 of 402 Department of Training and Workforce Development 2010

364 Section 7 Mapping of Assessment Tools Cluster 5 Maintain an environment to empower people with disabilities Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS302A Maintain an environment to empower people with disabilities 2.5 Identify and utilise compensatory aids and modifications in the environment that promote individual strengths and capacities. Q1 Task Element 3 Contribute to the development and review of policy and legislation related to disabilities and disability services 3.1 Encourage people with disability and/or their advocate(s)/carer to express their views about policies, legislation and empowerment. 3.2 Report non-compliance with legislation and/or policy and protocols to an appropriate person. Q2, 3 Task Q2, 3 Task Contribute to review of legislation and policy frameworks. Q2, 3 Task Provide feedback from consumers through appropriate mechanisms. Q2, 3 Task Critical aspects of evidence 3.5 Work as member of team to research and contribute to policies on empowerment. The candidate must provide evidence of specified essential knowledge as well as skills. The unit will be most appropriately assessed in the workplace under the normal range of workplace conditions. It is recommended that the assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings. Q2, 3 Task Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. Department of Training and Workforce Development 2010 Page 364 of 402

365 Section 7 Mapping of Assessment Tools Cluster 5 Maintain an environment to empower people with disabilities Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS302A Maintain an environment to empower people with disabilities Required knowledge (continued) These include knowledge of: relevant policies, protocols and practices of the organisation in relation to unit descriptor and work role Q1, 2, 3 Task 11 understanding of the legislative processes related to the rights of people with disability Q1, 2, 3 Task 11 strategies for supporting independent action and thinking Q1, 2, 3 Task 11 basic principles of person-centred practice Q1, 2, 3 Task 11 basic principles of strengths-based practice Q1, 2, 3 Task 11 basic principles of active support Q1, 2, 3 Task 11 basic principles of lobbying Q1, 2, 3 Task 11 strategies for reinforcing the rights of people with disability to contribute and to be heard Q1, 2, 3 Task 11 concepts of self-advocacy Q1, 2, 3 Task 11 social justice principles Q1, 2, 3 Task 11 roles and responsibilities in contributing to the review of legislation and policy frameworks Q1, 2, 3 Task 11 principles and practices of public speaking Q1, 2, 3 Task 11 mechanisms for providing feedback to consumers. Q1, 2, 3 Task 11 Page 365 of 402 Department of Training and Workforce Development 2010

366 Section 7 Mapping of Assessment Tools Cluster 5 Maintain an environment to empower people with disabilities Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities Element Performance Criteria Question Practical Tasks CHCDIS302A Maintain an environment to empower people with disabilities Required skills It is critical that the candidate demonstrate the ability to: demonstrate understanding and adherence to own work role and responsibilities Q2, 3 Task 11 follow organisation policies, protocols and procedures Q2, 3 Task 11 liaise and report appropriately to supervisor Q2, 3 Task 11 demonstrate understanding and application of legislation and policy related to providing services in the disability sector Q2, 3 Task 11 promote the self-determination and empowerment of people with disability Q2, 3 Task 11 support strengths-based practices Q2, 3 Task 11 Required skills (continued) demonstrate understanding of impact of personal values and attitudes on providing an effective service In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to Q2, 3 Task 11 apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service. This requires a level of skill that enables the worker to follow and give work-related instructions and directions and the ability to seek clarification and comments from clients, colleagues, health professionals and other service providers. Q1, 3 Task 11 Department of Training and Workforce Development 2010 Page 366 of 402 Supplementary Evidence

367 Section 7 Mapping of Assessment Tools Cluster 5 Maintain an environment to empower people with disabilities Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCDIS302A Maintain an environment to empower people with disabilities Industry work roles will require workers to possess a literacy level that will enable them to, read and write client s service delivery plans, record in health records, and write reports and submissions. apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation: Q1 Task 11 Required skills (continued) This requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues. Industry work roles will require workers to possess oral communication skills that will enable them to ask questions, clarify understanding, recognise and interpret non-verbal cues, provide information and express encouragement and support and speak in small and large public forums. apply problem-solving skills that require negotiation and mediation skills to resolve problems of a intermediate nature within organisation protocols Q1 Task 11 work effectively with clients, colleagues and supervisors Q1, 2, 3 Task 11 implement education programs for individuals and small groups in relation to sexuality examine impact of personal values and attitudes on service delivery Q1, 2 Task 11 Q3 Task 11 support diversity in relationships and sexual expression. Q3 Task 11 Page 367 of 402 Department of Training and Workforce Development 2010

368 Section 7 Mapping of Assessment Tools Cluster 5 Maintain an environment to empower people with disabilities Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities Element Performance Criteria Question Practical Tasks CHCDIS302A Maintain an environment to empower people with disabilities Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Department of Training and Workforce Development 2010 Page 368 of 402 Supplementary Evidence

371 Section 7 Mapping of Assessment Tools Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria, underpinning skills, knowledge, dimensions of competency and employability skills. Cluster 6 Implement interventions with older people at risk of falls Unit of competency CHCAC417A Implement interventions with older people at risk of falls Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC417A Implement interventions with older people at risk of falls Element 1 Prepare for an assessment of the risk of falls 1.1 Confirm assessment requirements with supervisor or relevant health professional. 1.2 Identify assessment requirements outside scope of roles and responsibilities and report to supervisor or relevant health professional. Q1 Task Q1 Task Work with the older person and their carer to establish their involvement in the assessment and further actions. Q1 Task Provide information to clarify own role, responsibilities and accountability. Q1 Task Provide information to clarify the assessment process, information that will be obtained and stored. Q1 Task Provide information to clarify relevant others who might see the assessment results. Q1 Task Communicate in a supportive and encouraging manner that is respectful of the older person and their carer s level of understanding and cultural background. Q1 Task Obtain the older person s informed consent to the assessment process. Q1 Task Page 371 of 402 Department of Training and Workforce Development 2010

372 Section 7 Mapping of Assessment Tools Cluster 6 Implement interventions with older people at risk of falls Unit of competency CHCAC417A Implement interventions with older people at risk of falls Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC417A Implement interventions with older people at risk of falls Element 2 Conduct an assessment of the risk of falls 2.1 Conduct assessment in a manner respectful of the older person s privacy, dignity, wishes and beliefs. Q1 Task Determine the older person s concerns about falling. Q1 Task Determine how the older person has coped with any previous fall/s. Q1 Task Identify and explore factors in the older person s lifestyle that might affect their level of risk. Q1 Task Determine the older person s physical indicators of risk of falls using appropriate tools and methodologies. Q1 Task Conduct the assessment in a manner that minimises unnecessary discomfort to the older person. Q1 Task Conduct the assessment in a manner that maximises the participation of the older person. Q1 Task In collaboration with supervisor and/or or relevant health professional, determine any condition/s that the older person has that might affect their level of risk. Q1 Task Where appropriate, use the support of carers during the assessment process. Q1 Task In collaboration with supervisor and/or or relevant health professional, determine the older person s risk factors based on measurements and findings. Q1 Task Identify the older person s needs, issues and concerns outside scope of practice and refer to appropriate supervisor and health professional. Q1 Task Department of Training and Workforce Development 2010 Page 372 of 402

373 Section 7 Mapping of Assessment Tools Cluster 6 Implement interventions with older people at risk of falls Unit of competency CHCAC417A Implement interventions with older people at risk of falls Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC417A Implement interventions with older people at risk of falls Element 3 Implement fall minimisation strategies 3.1 Identify and explain options to minimise the risk of falls. Q2 Task Work with the older person and their carers to identify strategies that are consistent with their safety needs, priorities and specific requirements. Q2 Task 12) Implement strategies in a safe and effective manner. Q2 Task Implement strategies in a manner that minimises the older person s discomfort. Q2 Task Where appropriate, provide support to the carer to contribute to the strategy. Q2 Task Element 4 Monitor fall minimisation strategies 4.1 Monitor the effects of the strategies on the older person. Q2 Task Identify indicators of increased risk. Q2 Task Identify when strategies are not having the desired result and identify possible reasons for this. Q2 Task Reassess and identify more appropriate strategies. Q2 Task Work with the older person and their carers to assess the outcomes of falls minimisation strategies and discuss with supervisor and/or or relevant health professional. Q2 Task Element 5 Complete documentation 5.1 Comply with the organisation s reporting requirements. Q3 Task Complete documentation according to organisation policy and protocols. Q3 Task Maintain documentation in a manner consistent with reporting requirements. Q3 Task File documentation organisation policy and protocols. Q3 Task Page 373 of 402 Department of Training and Workforce Development 2010

374 Section 7 Mapping of Assessment Tools Cluster 6 Implement interventions with older people at risk of falls Unit of competency CHCAC417A Implement interventions with older people at risk of falls Element Performance Criteria Question Practical Tasks CHCAC417A Implement interventions with older people at risk of falls Critical aspects of evidence Required knowledge The candidate must provide evidence of specified essential knowledge as well as skills. The unit will be most appropriately assessed in the workplace or in a simulated workplace under the normal range of workplace conditions. It is recommended that the assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings. Where, for reasons of safety, space or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible. The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge of: own work role and responsibilities Q1, 2 Task 12 the ethics concerning consent and confidentiality, and the tensions which may exist between an individual s rights and the organisation s responsibility to individuals Q1, 2 Task 12 the major issues, trends and policies relating to the health and well being of older people Q1, 2 Task 12 the ageing process and how it might affect the risk of falls for older people Q1, 2 Task 12 Department of Training and Workforce Development 2010 Page 374 of 402 Supplementary Evidence

375 Section 7 Mapping of Assessment Tools Cluster 6 Implement interventions with older people at risk of falls Unit of competency CHCAC417A Implement interventions with older people at risk of falls Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC417A Implement interventions with older people at risk of falls Required knowledge (continued) the physical and psychological effects of falls on older people and their carers factors contributing to the risk of falls and their impact on older people and their carers Q1, 2 Task 12 Q1, 2 Task 12 normal posture, gait and balance and how to recognise deviations Q1, 2 Task 12 medical causes of falls and how to recognise them Q1, 2 Task 12 the importance of explaining the significance of medical causes of falls to older people and their carers and the actions they should take in response to indicators of medical causes Q1, 2 Task 12 how to interpret physical indicators of risk of falls Q1, 2 Task 12 how to interpret the results of tests and measurements in relation to the risk of falls Q1, 2 Task 12 how to evaluate the older person s level of risk of falls Q1, 2 Task 12 range of strategies that reduce the risk of falls Q1, 2 Task 12 indicators that a strategy should be halted Q1, 2 Task 12 when to make referral and seek advice. Q1, 2 Task 12 Required skills It is critical that the candidate demonstrate the ability to: follow organisation policies and protocols Q1, 2, 3 Task 12 access supervision, advice and support Q1, 2, 3 Task 12 Page 375 of 402 Department of Training and Workforce Development 2010

376 Section 7 Mapping of Assessment Tools Cluster 6 Implement interventions with older people at risk of falls Unit of competency CHCAC417A Implement interventions with older people at risk of falls Element Performance Criteria Question Practical Tasks CHCAC417A Implement interventions with older people at risk of falls interpret physical indicators of risk of falls Q1, 2, 3 Task 12 identify indicators of a medical cause for falls Q1, 2, 3 Task 12 interpret the results of tests and measurements in relation to the risk of falls Q1, 2, 3 Task 12 evaluate the older person s level of risk of falls Q1, 2, 3 Task 12 referral to appropriate other in an appropriate and timely manner Q1, 2, 3 Task 12 encourage the older person and their carers to participate in strategies and monitor their effectiveness Q1, 2, 3 Task 12 implement a range of strategies in a manner that is respectful of the older person s dignity and privacy. Q1, 2, 3 Task 12 Required skills (continued) In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: Dimensions of competency use communication strategies to: o develop a trusting relationships o provide appropriate information. Q1, 2, 3 Task 12 Task skills Task management skills Contingency management skills Job/role environment skills Department of Training and Workforce Development 2010 Page 376 of 402 Supplementary Evidence

377 Section 7 Mapping of Assessment Tools Cluster 6 Implement interventions with older people at risk of falls Unit of competency CHCAC417A Implement interventions with older people at risk of falls Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC417A Implement interventions with older people at risk of falls Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Page 377 of 402 Department of Training and Workforce Development 2010

381 Section 7 Mapping of Assessment Tools Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria, underpinning skills, knowledge, dimensions of competency and employability skills. Cluster 7 Facilitate links with other services Unit of competency CHCNET404A Facilitate links with other services Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCNET404A Facilitate links with other services Element 1 Identify and maintain links with relevant services 1.1 Gather and store information on relevant services as appropriate. 1.2 Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links. Q1 Task Q1 Task Maintain active participation in relevant networks. Q1 Task Maintain information on the organisation s range of services. Q1 Task Element 2 Provide relevant information to services 2.1 Respond to information requests from other organisations as appropriate. 2.2 Maintain knowledge of and access to internal means of support within own organisation. Q1 Task Q1 Task Provide information and resources to support community groups as appropriate. Q1 Task Ensure materials and resources provided are relevant and current. Q1 Task Seek feedback on the materials and resources and use in developing future materials and resources. Q1 Task Page 381 of 402 Department of Training and Workforce Development 2010

382 Section 7 Mapping of Assessment Tools Cluster 7 Facilitate links with other services Unit of competency CHCNET404A Facilitate links with other services Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCNET404A Facilitate links with other services Element 3 Work with and support other organisations to enhance service delivery 3.1 Define the type and level of support to be provided and negotiate with the relevant organisation. 3.2 Maintain appropriate support and contact with people referred. Q1 Task Q1 Task Provide information to services in line with organisation confidentiality, consent and privacy policies and procedures. Q1 Task Develop and negotiate longer term plans to assist services to operate self-sufficiently. Q1 Task Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. The unit is best assessed in the workplace or in a simulated workplace under the normal range of workplace conditions. The community services networking and liaison requirements within the workplace should be taken into consideration when looking at consistency in performance. Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge of: existing information systems Q1 Task 13 Department of Training and Workforce Development 2010 Page 382 of 402

383 Section 7 Mapping of Assessment Tools Cluster 7 Facilitate links with other services Unit of competency CHCNET404A Facilitate links with other services Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCNET404A Facilitate links with other services Required knowledge (continued) referral networks criteria and procedures for referral Q1 Task 13 current community services issues Q1 Task 13 language used in community services work Q1 Task 13 range of community services and how to access Q1 Task 13 confidentiality and privacy Q1 Task 13 knowledge specific to working with people from culturally and linguistically diverse backgrounds. Q1 Task 13 Required skills It is critical that the candidate demonstrate the ability to: facilitate effective working relationships within community services and within the general community. Q1 Task 13 In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: demonstrate application of skills in: o questioning o active listening o verbal and non-verbal communication o referral o participating and conducting interagency meetings o promotion Q1 Task 13 Page 383 of 402 Department of Training and Workforce Development 2010

384 Section 7 Mapping of Assessment Tools Cluster 7 Facilitate links with other services Unit of competency CHCNET404A Facilitate links with other services Element Performance Criteria Question Practical Tasks CHCNET404A Facilitate links with other services Required skills (continued) Dimensions of competency o negotiation o liaison and networking recognise own limitations and agency boundaries Q1 Task 13 develop and provide information about community services use and coordinate the use of relevant information technology effectively in line with occupational health and safety (OHS) guidelines. Q1 Task 13 Q1 Task 13 Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Department of Training and Workforce Development 2010 Page 384 of 402 Supplementary Evidence

387 Section 7 Mapping of Assessment Tools Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria, underpinning skills, knowledge, dimensions of competency and employability skills. Cluster 8 Coordinate information systems Unit of competency CHCINF403C Coordinate information systems Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCINF403C Coordinate information systems Element 1 Gather and record information 1.1 Identify, access and collect appropriate information in order to meet: client needs specific workplace needs organisation needs. Q1 Task Ensure all processes and procedures promote: confidentiality security Q1 Task integrity of the information. 1.3 Collate, prioritise and store information according to purpose of record and established procedures. Q1 Task Ensure information gathered is relevant, accurate and consistent with the organisation s values and client needs. Q1 Task Page 387 of 402 Department of Training and Workforce Development 2010

388 Section 7 Mapping of Assessment Tools Cluster 8 Coordinate information systems Unit of competency CHCINF403C Coordinate information systems Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCINF403C Coordinate information systems Element 2 Prepare and present reports 2.1 Prepare reports to meet: audience/client needs standard reporting protocols and procedures organisation criteria. Q2 Task Include conclusions and recommendations in reports that are clearly supported by the information gathered and verifiable evidence. Q2 Task In preparing reports, use appropriate technology within the operator s level of expertise and within established guidelines that promote safe working conditions for self and others. Q2 Task Circulate reports to key people, assess their feedback for relevance and incorporate into report. Q2 Task Present reports to appropriate person/s for implementation in accordance with organisation guidelines. Q2 Task Element 3 Supervise processes for collection, use, storage and dissemination of information 3.1 Monitor issues arising from day to day operation of information systems and develop solutions cooperatively. 3.2 Provide appropriate training opportunities for staff to ensure effective use of relevant technology. 3.3 Where appropriate, provide advice on complex areas of information. Q3 Task Q3 Task Q3 Task Develop processes for dealing with information requests and exchanges Q3 Task Department of Training and Workforce Development 2010 Page 388 of 402

389 Section 7 Mapping of Assessment Tools Cluster 8 Coordinate information systems Unit of competency CHCINF403C Coordinate information systems Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCINF403C Coordinate information systems Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. It is recommended that the assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings. The unit is most appropriately assessed in the workplace or in a simulated workplace under the normal range of workplace conditions. This may include the use of languages other than English and alternative communication systems. Assessment must include the normal range of information and presentation of information. Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge of: available sources of information Q1 Task 14 organisation polices and procedures relating to reporting and records systems Q1 Task 14 research methods and information gathering Q1 Task 14 interviewing methods Q1 Task 14 Page 389 of 402 Department of Training and Workforce Development 2010

390 Section 7 Mapping of Assessment Tools Cluster 8 Coordinate information systems Unit of competency CHCINF403C Coordinate information systems Element Performance Criteria Question Practical Tasks CHCINF403C Coordinate information systems Required knowledge (continued) the range of report writing which is required of the organisation for internal and external purposes appropriate documentation required for specific types of reporting. Q1 Task 14 Q1 Task 14 Required skills It is critical that the candidate demonstrate the ability to: collect, collate and store information Q1, 2, 3 Task 14 prepare and present information in a range of formats to meet the needs of the client. Q1, 2, 3 Task 14 In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: demonstrate application of skills in: o report writing o a range of oral and written communication skills o research o safe and effective use and coordination of relevant technology in line with occupational health and safety (OHS) guidelines. Q2, 3 Task 14 Department of Training and Workforce Development 2010 Page 390 of 402 Supplementary Evidence

391 Section 7 Mapping of Assessment Tools Cluster 8 Coordinate information systems Unit of competency CHCINF403C Coordinate information systems Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCINF403C Coordinate information systems Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Page 391 of 402 Department of Training and Workforce Development 2010

395 Section 7 Mapping of Assessment Tools Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria, underpinning skills, knowledge, dimensions of competency and employability skills. Cluster 9 Supervise work Unit of competency CHCORG406A Supervise work Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCORG406A Supervise work Element 1 Induct and orient staff Element 2 Clarify and review work plan with worker and/or team/work group 1.1 Establish and maintain working relationship with workers. Q1 Task , Provide new workers with information about the organisation, team/work group and their work roles and responsibilities. 1.3 Provide workers with access to resources, support and networks required in their role. 1.4 Ensure new workers have a job description and work plan Provide new workers with information about available skills development options if required. 2.1 Discuss and clarify implications, expectations and potential issues arising from work plan from the perspective of the worker, the organisation and, where appropriate, clients. 2.2 Consult with individual worker and associated work group where appropriate and clarify how work plan is to be implemented to address identified objectives in accordance with organisation values, standards and guidelines and specific work role requirements. Q1 Task , Q1 Task , Q1 Task , Q1 Task , Q1, 2 Task , Q1, 2 Task , Review work plan regularly in discussion with worker and work group, where appropriate. Q2 Task , Page 395 of 402 Department of Training and Workforce Development 2010

396 Section 7 Mapping of Assessment Tools Cluster 9 Supervise work Unit of competency CHCORG406A Supervise work Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCORG406A Supervise work 2.4 Discuss work role, functions and issues and adjust work plan if necessary. Q2 Task , Element 3 Monitor performance in consultation with worker 3.1 Identify, agree and document performance goals. Q Task , Regularly review worker s performance against agreed criteria/expectations in line with organisation guidelines. Q1 Task , Provide feedback to worker on performance and discuss. Q1 Task , Identify short and longer term skills and knowledge development needs or preferences in consultation with worker. Q1 Task , Develop and document individual training and development plans in consultation with worker. Q1 Task , Develop strategies and provide support for ongoing development of worker and/or work group. Q1 Task , Element 4 Support workers in their work role 4.1 Discuss work load and other work-related issues with workers on a regular basis. Q1 Task , Explore and implement support mechanisms to address issues in line with individual, work group and organisation requirements. Q1 Task , Support workers and work group to identify and resolve work-related issues. Q2 Task , Department of Training and Workforce Development 2010 Page 396 of 402

397 Section 7 Mapping of Assessment Tools Cluster 9 Supervise work Unit of competency CHCORG406A Supervise work Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCORG406A Supervise work 4.4 Support workers to establish and maintain effective relationships with colleagues, clients, communities and other service providers in line with requirements of their work role. Q1 Task , Identify areas of tension or conflict in relationships and take steps to address contributing factors and issues. Q1 Task , Provide coaching as required to develop and enhance workers skills and knowledge in line with work role requirements. Q1 Task , Element 5 Provide leadership to the team 5.1 Assist team to identify and work towards goals and objectives in line with organisation s values and directions. Q3 Task , Provide support and encouragement to the team and take steps to maintain or improve cooperation and cohesiveness. Q3 Task , Identify barriers to team effectiveness and potential causes or factors contributing to those barriers. Q3 Task , Put in place strategies to enhance team effectiveness by addressing identified barriers. Q3 Task , Page 397 of 402 Department of Training and Workforce Development 2010

398 Section 7 Mapping of Assessment Tools Cluster 9 Supervise work Unit of competency CHCORG406A Supervise work Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCORG406A Supervise work Element 6 Assist workers to plan career paths 6.1 Discuss worker s career options and preferences. Q1 Task , Identify opportunities for career progression or development. Q1 Task , Identify training and development needs in line with individual preferences and organisation requirements. Q1 Task , Develop and document an individual training and development plan to reflect individual and organisation requirements. Q1 Task , Assist workers to develop their skills and knowledge in line with individual and organisation guidelines. Q1 Task , Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. The unit is most appropriately assessed in the workplace or in a simulated workplace under the normal range of workplace conditions. This may include the use of languages other than English and alternative communication systems. Assessment may be conducted over one or more occasions. Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. Department of Training and Workforce Development 2010 Page 398 of 402

399 Section 7 Mapping of Assessment Tools Cluster 9 Supervise work Unit of competency CHCORG406A Supervise work Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCORG406A Supervise work Required knowledge (continued) These knowledge of include: organisation mission, philosophy, organisation structure, policies and procedures and relevant organisation guidelines, especially human resource management policies Q1, 2, 3 Task 15 legislation relevant to organisation and work carried out Q1, 2, 3 Task 15 workplace employment awards or agreements and work conditions Q1, 2, 3 Task 15 union documents/guidelines/policies and relevant unions and contacts Q1, 2, 3 Task 15 strategies and available resources to meet staff development needs Q1, 2, 3 Task 15 networking and information exchange processes Q1, 2, 3 Task 15 available workplace support mechanisms Q1, 2, 3 Task 15 industrial relations principles and current issues Q1, 2, 3 Task 15 level of underpinning knowledge as required by individual being supervised Q1, 2, 3 Task 15 effective team management. Q1, 2, 3 Task 15 Required skills It is critical that the candidate demonstrate the ability to: support effective team processes and work functions Q1, 2, 3 Task 15 Page 399 of 402 Department of Training and Workforce Development 2010

400 Section 7 Mapping of Assessment Tools Cluster 9 Supervise work Unit of competency CHCORG406A Supervise work Element Performance Criteria Question Practical Tasks CHCORG406A Supervise work address legal, legislative and industrial requirements Q1, 2, 3 Task 15 monitor work performance and provide support to individual workers and work groups Q1, 2, 3 Task 15 manage work-related issues. Q1, 2, 3 Task 15 In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to: Required skills (continued) demonstrate application of skills in: o team building o time management and prioritising o work planning and evaluation o effective communication and interpersonal relationships o oral and/or written report writing, as required to fulfil job requirements o networking o negotiation o communication o area of skill to the level required by individual being supervised utilise relevant information technology and workplace equipment effectively in line with occupational health and safety (OHS) guidelines. Q1, 2, 3, 4 Task 15 Q1, 2, 3, 4 Task 15 Department of Training and Workforce Development 2010 Page 400 of 402 Supplementary Evidence

401 Section 7 Mapping of Assessment Tools Cluster 9 Supervise work Unit of competency CHCORG406A Supervise work Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCORG406A Supervise work Dimensions of competency Task skills Task management skills Contingency management skills Job/role environment skills Employability skills Communication Teamwork Problem-solving Initiative and enterprise Planning and organising Self-management Learning Technology Page 401 of 402 Department of Training and Workforce Development 2010