WELCOME TO GEMPLERS.COM

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1 WELCOME TO GEMPLERS.COM Get the most from your online account Create An Account Register Sign In Sign Out My Invoices View and Manage Invoices Manage Invoice Preferences My Orders Order History Track Orders GEMPLERS.com customer guide get the most from your ONLINE ACCOUNT My Wish Lists Create Wish List Manage Wish List Access Wish List Later List My Account Manage Payment Manage Addresses Manage Subscription Preferences Manage Password Ordering Products Using Product Menu Search by Keyword or Item Number Express Order Product Reviews Special Pricing

2 Welcome to GEMPLERS.com get the most from your ONLINE ACCOUNT Using gemplers.com is a fast and easy way to buy the products you need, whenever you need them. This guide shows you how to use our website to take advantage of all the convenient features your account has to offer. Benefits of Your gemplers.com Account Track Orders View Order History for easy reordering Save products to Wish Lists Manage multiple shipping/billing addresses View and manage invoices Write Product Reviews Contract customers can view account-specific special pricing

3 CREATE AN ACCOUNT REGISTER Registering on our website is the first step in setting up your online account. Once registered, you will have access to time-saving features like Order History, Wish Lists and more, plus you won t have to re-enter your personal information each item you shop, so you can checkout faster. Registering for an Account Click the Register link ( Enter information in the required fields Click the Register button

4 CREATE AN ACCOUNT sign in Every time you visit gemplers.com, it s a good idea to sign in, even if you re just browsing. That way you always have access to your account features. Plus, if you find items you need, you can quickly checkout or add them to your Wish Lists. Signing into Your Account Click Sign In ( Enter information into required fields Click Sign In button

5 CREATE AN ACCOUNT sign OUT After browsing or shopping on gemplers.com, sign out to keep your personal information protected. Signing out of Your Account Click Sign Out (

6 My Invoices view AND MANAGE invoices No need to dig through paperwork. Access your previous invoices online! Note: you will only see invoices for online orders. Viewing Your Invoices from the My Account page, click View and Manage Invoices ( Select dates Click Search

7 My Invoices MANAGE Invoice preferences Choose how you want to receive your GEMPLER S invoices via postal mail or . Managing Your Invoice Preferences From the My Account page, click Manage Invoice Preferences ( Select Yes to receive Invoices via . Select No to receive Invoices via postal mail. Click the Update Preferences button

8 My orders order history Quickly see what you ordered through gemplers.com and when. It s a fast way to reorder products that you use regularly. View Your Order History from the My Account page, click Order History ( Click an Order Number to view order details Click the Express Reorder button to reorder all items on a previous order (optional). Note: Express Reorder will not be an option if any of the items on your previous order have been discontinued.

9 My orders TRACK ORDERS Check to see where your order is in the process and when you can expect it to be delivered. Note: we are able to track orders for in-stock items only. Items shipped from the manufacturer s location (drop-shipped items) are not trackable. Track an Order from the My Account page, click Order Tracking or click Track Orders in the page header at any time ( Enter your order or reference number Click the Track Order button

10 My WISH LISTS CREATE WISH LIST There are things you need today, and there are things you don t but you might need them next time. Don t lose track add them to a Wish List for purchase later. Create a Wish List Using Item Numbers From the My Account page, click Create New Wish List or click Wish Lists from the page header at any time Enter a List Name Enter an item number. Select size/color if applicable. Change quantity (optional) 4 Click the Save This List button 4 Create a Wish List While Browsing From any Product Page, click Add to Wish List

11 My WISH LISTS manage WISH LIST You can make changes to your Wish List at any time. Managing a Wish List From the My Account page, click Manage Wish Lists or click Wish Lists from the page header at any time Click the name of the list you want to manage Click Rename List to change the list name 4 Click Delete List to delete the list 5 Click List to this list to yourself or someone else 6 To add additional items, enter item number and quantity, then click the Add to List button 4 5 6

12 My WISH LISTS ACCESS WISH LIST LATER It s easy to access Wish Lists you ve created previously and then add needed items to your cart for purchase. To Access Your Wish List from the My Account page, click Manage Wish Lists or click Wish Lists from the page header at any time Click the name of the Wish List you want to open Click the check boxes next to any items you want to add to your cart for purchase, or click Select All 4 Click the Add to Cart button 4

13 My WISH LISTS LIST Does your supply list need approval before purchase? Do you want to send a copy of your Wish List to your inbox as a reminder? Use our Lists feature. This feature is especially handy for having your staff build a list of needed supplies and it to you for purchase. ing a Wish List After creating a Wish List, click List Enter information in the required fields Click the Send List button Note: Please be aware that any changes you make to your list between the time you send the and the time the list is opened will be reflected in the list the recipient receives. Using an ed Wish List If someone s you a Wish List, open the and click the View Wish List button Click the check boxes next to any items you want to add to your own cart for purchase, or click Select All Click the Add to Cart button

14 My ACCOUNT MANAGE PAYMENT Store your credit card information in your account to speed up future orders. You can add multiple credit cards and then choose which one to use each time you checkout. Note: no payment information is stored without this authorization. Edit Your Payment Information From the My Account page, click Manage Credit Cards ( To add a new card, click the Add New Credit Card button and fill in the required fields Click Edit to make changes to a current card 4 Click Delete to remove a current card 4

15 My ACCOUNT MANAGE ADDRESSES Need to ship or bill orders to more than one location? You can store and edit multiple addresses on your account! Manage Addresses from the My Account page, click Manage Addresses ( To add a new address to your account, click the Add New Address button and enter the required information Click the Edit button underneath any addresses that need to be corrected 4 Click the Delete button underneath any addresses that are no longer valid 4

16 My ACCOUNT MANAGE SUBSCRIPTION PREFERENCES Sign up for GEMPLER S to receive exclusive offers, new product previews and first chance at clearance and overstock sales. Subscribe to s From the My Account page, click Manage Subscription Preferences or click the Subscribe or Go button at the bottom of any page on the site ( Fill in any required fields Click the Subscribe button Unsubscribe from s from the My Account page, click Manage Subscription Preferences Click the Unsubscribe button Click the Update Subscription button

17 My ACCOUNT MANAGE PASSWORD We recommend changing your password on a regular basis to protect your personal information. Use this section for forgotten password as well. Manage Password From the My Account page, click Manage Password ( Enter information in the required fields Click the Update Password button Forgot My Password Click Sign In from the page header 4 Click Forgot Your Password? ( Enter the address associated with your account 4 Click the Submit button 5 You will quickly receive an with a link to reset your password. 5

18 ORDERING PRODUCTS USING PRODUCT MENU Navigate through our product categories to find the work supplies you need to get the job done. Using the Product Menu Hover over the word Products to make the Categories menu appear Select Subcategory(ies) until you reach a list of products Select a Product 4 Use dropdown boxes to select color/size (optional) Change Quantity (optional) 5 Click the Add to Cart button 4 5

19 ORDERING PRODUCTS SEARCH BY KEYWORD OR ITEM NUMBER If you already know what you re looking for, use our search box to find it fast! Searching for a Product Enter a keyword or item number Review and/or filter results Select a product 4 Use dropdown boxes to select color/size (optional) Change Quantity (optional) 5 Click the Add to Cart button 4 5

20 ORDERING PRODUCTS EXPRESS ORDER 4 Already have a list of products you need? Express Order is an easy way to place an order quickly so you can cross more things off your to-do list today. 5 Using Express Order Click Express Order in the page header Enter an item number Change the Quantity (optional) 4 Select the size/color if necessary 5 Click the Add to Cart button

21 PRODUCT REVIEWS Tell other customers what you think about a product with our Product Reviews feature. It helps other customers decide which product to buy, plus it provides valuable feedback on our product assortment. Writing a Review From any product page, click the Write a Review link or select the Product Reviews tab Enter information into the required fields Click Preview 4 Agree to terms 5 Click Edit Review or Submit 4 5

22 SPECIAL PRICING If you re a contract customer, see your account-specific pricing while you shop. No need to guess what your price will be we ll do the math for you! Note: If this is your first online order, account-specific pricing will not appear today; please note in the comments box at checkout what your account-specific discount should be. You will see your special pricing on all future orders. If this is not your first order, please be sure to register/ sign in with the same address you have used on previous orders. For questions or account information, please call Customer Service at Seeing your Special Pricing Click the Sign In link in the page header Enter information into required fields Click the Sign In button 4 Start shopping 5 5 See your discounted pricing on product pages and in the shopping cart 5