Performance Management for ADP Workforce Now. Automatic Data Processing, LLC ES Canada

Transcription

1 Performance Management for ADP Workforce Now Automatic Data Processing, LLC ES Canada

2 INSTRUCTOR GUIDE ADP s Trademarks The ADP Logo, ADP, ADP Workforce Now and IN THE BUSINESS OF YOUR SUCCESS are registered trademarks of ADP, LLC Third-Party Trademarks Global Crossing and Ready-Access are registered trademarks of Global Crossing Holdings, Ltd. in the United States and other countries. Microsoft, Excel, and Word are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners ADP, LLC and its licensors. All rights reserved ADP, LLC v W8010_ILT_ WFN80V01_0415

3 INSTRUCTOR GUIDE Contents Course Introduction Course Purpose... 1 Course Objectives... 1 Course Agenda... 2 Module 1: Defining Performance Management Module 1 Introduction Performance Management Overview The Performance Review Process Completed Performance Review Module 1 Summary Module 2: Setting Up Performance Management Module 2 Introduction Setting Up Job Competencies Demonstration: Creating Job Competencies Demonstration: Assigning Job Competencies Competency Weightings Setting Up Goals Locked and Unlocked Organizational Goals Demonstration: Creating Performance Goals Setting Up Rating Scales Demonstration: Creating a Rating Scale Setting Up Questions Demonstration: Creating Performance Review Questions Setting Up Templates Demonstration: Creating a Performance Review Template Setting Up Performance Review Policies Demonstration: Creating a Performance Review Policy Demonstration: Setting Up a Performance Review Activity Results: Setting Up a Performance Review Module 2 Summary Module 3: Using Performance Management Module 3 Introduction Assigning Goals ADP, LLC vi W8010_ILT_ WFN80V01_0415

4 INSTRUCTOR GUIDE Demonstration: Mass Assigning a Performance Goal Conducting Performance Reviews Demonstration: Mass Scheduling a Performance Review What Is Starting a Review? Demonstration: Starting a Review Completing a Review Form Demonstration: Completing a Self Assessment Review Form Demonstration: Completing a Review Form as a Manager Releasing a Performance Review Generating Performance Review Reports Module 3 Summary Course Closing Support after Class ADP Client Service Centre ADP Workforce Now Support Centre The Bridge Course Closing Appendix 2015 ADP, LLC vii W8010_ILT_ WFN80V01_0415

5 INSTRUCTOR GUIDE Estimated Time Module 1: Defining Performance Management Topic Performance Management Overview The Performance Review Process Completed Performance Review Total Module 1 Duration Module 2: Setting Up Performance Management Topic Setting Up Job Competencies Demonstration: Creating Job Competencies Setting Up Goals Locked and Unlocked Organizational Goals Demonstration: Creating Performance Goals Setting Up Rating Scales Demonstration: Creating a Rating Scale Setting Up Questions Demonstration: Creating Performance Review Questions Setting Up Templates Demonstration: Creating a Performance Review Template Setting Up Performance Review Policies Demonstration: Creating a Performance Review Policy Demonstration: Setting Up a Performance Review Activity Results: Setting Up a Performance Review Total Module 2 Duration 2015 ADP, LLC viii W8010_ILT_ WFN80V01_0415

6 INSTRUCTOR GUIDE Module 3: Using Performance Management Assigning Goals Topic Demonstration: Mass Assigning A Performance Review Conducting Performance Reviews What Is Starting a Review? Demonstration: Starting a Review Completing a Review Form Demonstration: Completing a Self Assessment Review Form Demonstration: Completing a Review Form as a Manager Releasing a Performance Review Generating Performance Review Reports Total - Module 3 Duration Total Course: TBD 2015 ADP, LLC ix W8010_ILT_ WFN80V01_0415

7 INSTRUCTOR GUIDE Course Preparation On the day of class before the class begins: Create a job in the Validation Table for Public Relations Specialist: Code = PSRP Search for the employees Peter Biggins and Edward Bonner (People>Employment>Employment Profiles) and change the Job Title field to PSRP - Public Relations Specialist Add a Performance Goal called Social Media for Public Relations as described on page 2-8 Assign the Performance Review to either Peter Biggins or Edward Bonner, employees in the test system. Complete the Performance Review as either Peter Biggins or Edward Bonner 2015 ADP, LLC x W8010_ILT_ WFN80V01_0415

8 Performance Management for ADP Workforce Now Course Introduction Automatic Data Processing, LLC ES Canada

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10 Course Introduction Welcome Welcome to Performance Management for ADP Workforce Now. Let me introduce myself. Does everyone have a copy of the handout manual? You'll refer to it throughout the course. The following paragraph is for VC only. To minimize background noise, use your phone's mute function or on your phone's keypad, press *6 to mute the line and *7 to un-mute the line. Be sure to state your name before speaking. Do not place your phone on hold. Present the following information by referencing the slides and handout manual as indicated. Introductions and Expectations (ILT and VC). Administrative (ILT and VC) Norms Course Purpose This course will prepare you to use ADP Workforce Now Performance Management. You will learn how to perform various tasks with regards to the employee. As we progress through the various tasks, the hands on activities will enhance your knowledge and understanding. Course Objectives Upon completion of this course, participants will be able to: Define Performance Management Set Up Performance Management Use Performance Management 2015 ADP, LLC 1 W8010_ILT_ WFN80V01_0415

11 PERFORMANCE FOR ADP WORKFORCE NOW COURSE INTRODUCTION Course Introduction Course Purpose This course will prepare you to use ADP Workforce Now Performance Management. You will learn how to perform various tasks to define and set up the Performance Management module so you can create performance reviews. Course Objectives Upon completion of this course, participants will be able to: Define Performance Management Set Up Performance Management Use Performance Management 2015 ADP, LLC 1 W8010_ILT_ WFN80V01_0415

12 Course Agenda Say: During this course, we will explore several topics. Each topic and module within the ADP Workforce Now training is designed to build upon the previous topic/module. Upon completion of the training, you will have a complete picture of how each individual module functions, and how they work together to create a complete solution. During this course you will explore the following topics: Module 1: Defining Performance Management Module 2: Setting Up Performance Management Module 3: Using Performance Management Module 4: Course Closing This class is designed to provide basic knowledge of Performance Management Information. There are several topics specific courses (learning bytes, WBT's) that will enhance your knowledge upon completion of this course. As we progress through the modules, we will provide you with more details ADP, LLC 2 W8010_ILT_ WFN80V01_0415

13 PERFORMANCE FOR ADP WORKFORCE NOW COURSE INTRODUCTION Course Agenda During this course, we will explore several topics. Each topic and module within the ADP Workforce Now training has been designed to build upon the previous topic/module. Upon completion of the training, you will have a complete picture of how each individual module functions, and how they works together to create a complete solution. In addition ADP provides three different online resource tools that are designed to support your learning after class. During this course you will explore the following topics: Module Module 1: Defining Performance Management Topic Performance Management Overview The Performance Review Process Completed Performance Review Module 2: Setting Up Performance Management Setting Up Job Competencies Demonstration: Creating Job Competencies Demonstration: Assigning Job Competencies Competency Weightings Setting Up Goals Locked and Unlocked Organizational Goals Demonstration: Creating Performance Goals Setting Up Rating Scales Demonstration: Creating a Rating Scale Setting Up Questions Demonstration: Creating Performance Review Questions Setting Up Templates Demonstration: Creating a Performance Review Template Setting Up Performance Review Policies Demonstration: Creating a Performance Review Policy Demonstration: Setting Up a Performance Review Activity Results: Setting Up a Performance Review 2015 ADP, LLC 2 W8010_ILT_ WFN80V01_0415

14 Course Agenda Table continued from previous page. Module Topic Module Module 3: Using Performance Management Topic Assigning Goals Demonstration: Mass Assigning a Performance Goal Conducting Performance Reviews Demonstration: Mass Scheduling a Performance Review Starting a Review Demonstration: Starting a Review Completing a Review Form Demonstration: Completing a Self Assessment Review Form Demonstration: Completing a Review Form as a Manager Releasing a Performance Review Generating Performance Review Reports Module 4: Course Closing Support after Class ADP Client Service Centre ADP Workforce Now Support Centre The Bridge Course Closing 2015 ADP, LLC 3 W8010_ILT_ WFN80V01_0415

15 PERFORMANCE FOR ADP WORKFORCE NOW COURSE INTRODUCTION Module Module 3: Using Performance Management Topic Assigning Goals Demonstration: Mass Assigning a Performance Goal Conducting Performance Reviews Demonstration: Mass Scheduling a Performance Review Starting a Review Demonstration: Starting a Review Completing a Review Form Demonstration: Completing a Self Assessment Review Form Demonstration: Completing a Review Form as a Manager Releasing a Performance Review Generating Performance Review Reports Module 4: Course Closing Support after Class ADP Client Service Centre ADP Workforce Now Support Centre The Bridge Course Closing 2015 ADP, LLC 3 W8010_ILT_ WFN80V01_0415

16 Performance Management for ADP Workforce Now Module 1: Defining Performance Management Automatic Data Processing, LLC ES Canada

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18 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Module 1 Introduction Purpose Review the information in the handout manual. Objectives Refer to the previous slide ADP, LLC 1-1 W8010_ILT_ WFN80V01_0415

19 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Module 1 Introduction Purpose This module prepares you to define the ADP Workforce Now Performance Management feature and the performance review process. Objectives Upon completion of this module, you will be able to: Define performance management and the elements that make up a performance review in Workforce Now Describe the performance review process at a high level Identify what a completed performance review looks like in Workforce Now 2015 ADP, LLC 1-1 W8010_ILT_ WFN80V01_0415

20 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Performance Management Overview Overview Assess prior knowledge of the participants by asking the participants what experiences they have had regarding performance reviews. Summarize the discussion and outline the key benefits of having performance reviews: Identifying performance gaps on both an individual and organizational level Promotion Compensation Employee Development Communication & Visibility Motivation Continuous Improvement Future Planning and forecasting Elements of a Performance Review Refer participants to the handout manual. Important Information Refer participants to the handout manual. Additional Resources Refer participants to the handout manual ADP, LLC 1-2 W8010_ILT_ WFN80V01_0415

21 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Performance Management Overview Overview You can use the ADP Workforce Now Performance Management feature to complete the steps of the performance review process. You can use the Performance Management feature to set up review policies and review form templates to help manage performance reviews. Performance Management Performance Management is a feature of ADP Workforce Now that allows you to better manage your performance review process and data while significantly reducing the risks and disadvantages associated with a paper-based system. It enables you to set up and manage performance reviews and report on performance review data. It is the process of providing feedback to employees about their performance to develop them into increasingly productive contributors to the organization. If you wish, your employees and managers can access, update, and submit performance review forms. You need to assign the appropriate rights to enable managers and employees to participate in the performance review process. Elements of a Performance Review Supervisor Assessment Employee self-assessment Peer assessment Goal setting Development Goals Important Information Managers and employees will need to be assigned the appropriate rights to participate in the performance review process. Additional Resources For more information about assigning workflow rights to managers and employees, take the Workflow Management for ADP Workforce Now course. Register at ADP, LLC 1-2 W8010_ILT_ WFN80V01_0415

22 MODULE 1: DEFINING PERFORMANCE MANAGEMENT The Performance Review Process Overview Identify the key components in a performance management system. Have the class brain storm what is required in order to setup a performance review Expected responses: Job description Objectives System to record the reviews Goals Competencies Vs skills Rating Supervisors A Practitioner An Employee Security Accesses to Performance Reviews Guide the participants through the process of viewing and verifying the security settings for performance review. Setup > Security > Access Permissions > Menu Access: 1. Manager > Standard Manager > My Team > Talent > Performance Review & Performance Goals 2. Employee > Standard Employee > Myself > Talent > Performance Review & Performance Goals 2015 ADP, LLC 1-3 W8010_ILT_ WFN80V01_0415

23 MODULE 1: DEFINING PERFORMANCE MANAGEMENT The Performance Review Process Overview When setting up and using the Performance Management feature, you need to follow a series of stages in the performance review process. The stages that you complete depend upon the components that you use. Security Accesses to Performance Reviews Both Managers and Employees require the appropriate security access to performance reviews. You can verify that an employee has the appropriate security access to performance reviews through the Workforce Now menu. Starting Point: Setup > Security > Access Permissions > Menu Access: Step Action 1 To verify security access for a Manager, go to Manager > Standard Manager > My Team > Talent > Performance Review & Performance Goals. 2 To verify security access for an Employee, go to Employee > Standard Employee > Myself > Talent > Performance Review & Performance Goals ADP, LLC 1-3 W8010_ILT_ WFN80V01_0415

24 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Stages and Descriptions Display the performance review process flow diagram from online Help and refer participants to the handout manual. The stages in the performance review process are divided into two parts: 1. Setting up performance management 2. Using performance management 2015 ADP, LLC 1-4 W8010_ILT_ WFN80V01_0415

25 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Stages and Descriptions The following table describes the stages of the performance review process: Stage Setting Up Performance Management Description 1. Create job competencies Create job competencies based on your job analysis. 2. Assign competencies to jobs Assign job competencies to the applicable jobs. 3. Create performance goals Create goals based on required skills and job requirements. 4. Create rating scales Create rating scales to quantify employee performance. 5. Create performance review questions Create performance review questions to consider when evaluating employees. You can also create categories to better organize your questions. 6. Create performance review templates Create performance review templates to determine whether you will include job competencies, performance review questions, and comments as part of the review. 7. Create performance review policies Create policies that define how reviews are scheduled, the review templates used, who contributes to the review form, and the rating scale. Using Performance Management 8. Schedule performance review Schedule the review for filtered groups of employees or for an individual employee. 9. Start performance review Start the review by releasing the review form to the contributors you select. 10. Complete performance review Compile contributor feedback and select ratings to complete the performance review and then share it with the employee ADP, LLC 1-4 W8010_ILT_ WFN80V01_0415

26 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Completed Performance Review Briefly and at a very high level, review the sections of the completed performance review example in the handout manual. Explain that performance reviews will vary based on the elements that they incorporate. This slide sequence shows all of the sections of the Performance Review. Completed Performance Review Top Section Review the graphic in the handout manual ADP, LLC 1-5 W8010_ILT_ WFN80V01_0415

27 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Completed Performance Review The following two graphics show an example of a completed performance review. Completed Performance Review Top Section 2015 ADP, LLC 1-5 W8010_ILT_ WFN80V01_0415

28 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Completed Performance Review Bottom Section Review the graphic in the handout manual ADP, LLC 1-6 W8010_ILT_ WFN80V01_0415

29 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Completed Performance Review Bottom Section 2015 ADP, LLC 1-6 W8010_ILT_ WFN80V01_0415

30 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Debrief Review the module using SIGA processing questions: S: How do you feel about the Performance Management feature? I: What do you understand better about the performance review process? G: How would you summarize what we just discussed? A: How will you use this back at the job? Module 1 Summary Review the slide contents ADP, LLC 1-7 W8010_ILT_ WFN80V01_0415

31 MODULE 1: DEFINING PERFORMANCE MANAGEMENT Module 1 Summary In this module, you learned how to: Define performance management and the elements that make up a performance review in Workforce Now Describe the performance review process at a high level Identify what a completed performance review looks like in Workforce Now 2015 ADP, LLC 1-7 W8010_ILT_ WFN80V01_0415

32 Performance Management for ADP Workforce Now Module 2: Setting Up Performance Management Automatic Data Processing, LLC ES Canada

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34 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Module 2 Introduction Purpose Review the information in the handout manual. Objectives Refer to the previous slide ADP, LLC 2-1 W8010_ILT_ WFN80V01_0415

35 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Module 2 Introduction Purpose This module prepares you to set up the various elements of the performance review when using the Performance Management features of ADP Workforce Now. Objectives Upon completion of this module, you will be able to: Set up Job Competencies Set up Goals Set up Rating Scales Set up Questions Set up Performance Review Templates Set up Performance Review Policies 2015 ADP, LLC 2-1 W8010_ILT_ WFN80V01_0415

36 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Job Competencies Overview Refer participants to the handout manual. Job Competencies Review the contents of the previous slide and refer participants to the handout manual. Example Refer participants to the handout manual ADP, LLC 2-2 W8010_ILT_ WFN80V01_0415

37 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Job Competencies Overview Creating job competencies and assigning competencies to jobs are the first two stages of the performance review process in ADP Workforce Now Performance Management. Job Competencies Job competencies are clusters of related knowledge, skills, abilities, and other personal characteristics that are necessary to be successful in a particular job. Each competency is correlated with job performance and can be measured. A competency weighting is a percentage value that you assign to a job competency. Example Adaptability, which Geneva Entertainment defines as "adapts to change and is open to new ideas and responsibilities," is a key job competency for Geneva Entertainment's staff ADP, LLC 2-2 W8010_ILT_ WFN80V01_0415

38 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating Job Competencies Say: I will now demonstrate how to create a job competency. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. To follow along during the demonstration, please refer to the activity located in the handout manual. Scenario Geneva Entertainment specializes in public relations. Each Public Relations Specialist is expected to have certain key job competencies. These job competencies are stored in the Job Competency validation table. Practitioners are responsible for setting up job competencies. Activity: Creating Job Competencies Guide the class as they proceed through the activity. Step 3: Type Collaboration. Skip step 4 to conserve time. Step 5: Accept Specific Jobs as the default selection. Step 6: Click Done. When a competency is assigned to specific jobs, the text in the Scope column changes to a hyperlink that displays those jobs ADP, LLC 2-3 W8010_ILT_ WFN80V01_0415

39 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating Job Competencies We will now demonstrate the process of creating job competencies. Scenario Geneva Entertainment specializes in public relations. Each Public Relations Specialist is expected to have certain key job competencies. These job competencies are stored in the Job Competency validation table. Practitioners are responsible for setting up job competencies. Activity: Creating Job Competencies Starting Point: Setup > Tools > Validation Tables Step Action 1 In the Validation Table list, select Job Competency. 2 Click the Add button. 3 Click the arrow beside the Edit Name button, and select English (CA). In the Name field, enter Collaboration for the competency name. Click Done. 4 In the Description field, click the arrow beside the Other Languages button, and select English (CA). Enter the following description for the competency: Working with other Associates to meet common objectives and get the job done more efficiently Click Done. 5 Accept Specific Jobs as the default selection. The Specific Jobs option limits the competency to this specific job. If you select All Jobs, the competency is applied to all jobs and cannot be modified for a specific job. 6 For the Status field, select Active to immediately activate the job competency in the system. 7 Click Done ADP, LLC 2-3 W8010_ILT_ WFN80V01_0415

40 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Assigning Job Competencies Say: I will now demonstrate how to assign a job competency. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. To follow along during the demonstration, please refer to the activity located in the handout manual. Scenario A practitioner assigns competencies to the Public Relations Specialist job for Geneva Entertainment. The practitioner just created the Collaboration job competency, and now needs to assign it to the Public Relations Specialist job. Activity: Assigning Job Competencies Guide the class as they proceed through the activity ADP, LLC 2-4 W8010_ILT_ WFN80V01_0415

41 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Assigning Job Competencies We will now demonstrate the process of assigning a job competency. Scenario A practitioner assigns competencies to the Public Relations Specialist job for Geneva Entertainment. The practitioner just created the Collaboration job competency, and now needs to assign it to the Public Relations Specialist job. Activity: Assigning Job Competencies Starting Point: Setup > Tools > Validation Tables Step Action 1 In the Validation Tables list, under Position, select Job Title. 2 In the Code column, select PRSP. Result: The Edit Job page is displayed. 3 Expand the Competencies section. 4 Click Assign Competencies to this Job. 5 Select the Collaboration competency: 6 Set the weightings for all the competencies listed to 20%: Collaboration Communication Customer Service Interpersonal Skills Teamwork 7 Click Done ADP, LLC 2-4 W8010_ILT_ WFN80V01_0415

42 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Competency Weightings Overview Review the slide contents and refer participants to the handout manual. Example Display the slide and refer participants to the handout manual. Important Information Refer participants to the handout manual ADP, LLC 2-5 W8010_ILT_ WFN80V01_0415

43 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Competency Weightings Overview A competency weighting is a percentage value that you assign to a job competency. The weighting reflects the competency's contribution to job performance for a specific job. The total of all competency weightings for a job must equal 100 percent. Example Geneva Entertainment's Public Relations Specialist position includes five core job competencies with the following weightings: Job Competency Weighting Collaboration 20% Communication 20% Customer Service 20% Interpersonal Skills 20% Teamwork 20% Total 100% Important Information When you assign a competency to a job, the weighting defaults to zero. Each time you assign or remove competencies from a job, you need to adjust the weightings so that the total equals 100 percent ADP, LLC 2-5 W8010_ILT_ WFN80V01_0415

44 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Goals Overview Refer participants to the handout manual. Performance Goals Overview Review the contents of previous slide and refer participants to the handout manual. Example Display the slide and refer participants to the handout manual. Types and Descriptions Review the slide contents and refer participants to the handout manual. Background information: Although practitioners can use a filtered group to assign goals to the members of a manager's team, it is not really a team goal because managers cannot access or manage the goals. Important Information Refer participants to the handout manual ADP, LLC 2-6 W8010_ILT_ WFN80V01_0415

45 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Goals Overview Creating performance goals is the third step of the performance review process in ADP Workforce Now Performance Management. Performance Goals Overview A performance goal is a target level of performance expressed as a tangible, measurable objective, against which to compare actual achievement. In ADP Workforce Now Performance Management, you can create goals and track employees' progress toward completing them. When goals are created at the organizational level, they are automatically attached to Performance Reviews. Practitioners can also specify that an organizational performance goal is excluded from Performance Reviews. Performance goals created at the team and personal levels are also automatically attached to Performance Reviews by default. When managers are assigning performance goals, they have the option to create a new Performance Goal or select one of the pre-defined organizational goals. Example Geneva Entertainment recognizes the importance of actively and persuasively creating and sharing content through blogs and other social media, especially for Public Relations Specialists. Each Public Relations Specialist is encouraged to enroll in a continuing education course related to social media for Public Relations. In turn, Geneva Entertainment creates a performance goal for this objective, and assigns it to all Public Relations Specialists. Types and Descriptions The following table describes the three types of performance goals: Goal Type Created By and Access Pathway Assigned By Organizational Team Personal Practitioners Setup > Tools > Validation Tables > Performance Goals Managers My Team > Talent > Performance Goals Managers My Team > Talent > Performance Goals Employees Myself> Talent > Performance Goals Practitioners Managers (to individual direct reports) Employees (self-assign) Managers (to all direct reports) Managers (to individual direct reports) Employees (self-assign) Important Information A new manager cannot access team goals that a former manager had created. The new manager must re-create all team goals ADP, LLC 2-6 W8010_ILT_ WFN80V01_0415

46 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Locked and Unlocked Organizational Goals Overview Review the information in the handout manual. Types and Descriptions This is a two-slide sequence. Display each slide as you review the content in the handout manual. Important Information Review the information in the handout manual ADP, LLC 2-7 W8010_ILT_ WFN80V01_0415

47 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Locked and Unlocked Organizational Goals Overview Goals are either locked or unlocked. Locked Goals are considered company-wide goals that are referred to as organizational goals. You also have the option to unlock the goals. A change that is made to an unlocked goal, only affects the employee record that is being updated and does not affect the other records that have the same goal. Types and Descriptions The following table describes each type of organizational goal: Locked goal Unlocked goal Type Description Only practitioners can unlock or modify Modifications display to all assignees, affect all records assigned to that goal Managers can only assign to individual direct reports as personal goals Managers can modify and assign as team or personal goals Employees can modify when self-assigning Any modifications that practitioners make display only for employees who are later assigned the goal Important Information A new manager cannot access team goals that a former manager had created. The new manager must re-create all team goals ADP, LLC 2-7 W8010_ILT_ WFN80V01_0415

48 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating Performance Goals Say: I will now demonstrate how to create a performance goal. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. To follow along during the demonstration, please refer to the activity located in the handout manual. Scenario Geneva Entertainment expects its Public Relations Specialists to be current on industry trends. Social media represent important channels for fostering and maintaining good public relations with existing and prospective clients. A practitioner in the company creates a locked goal to capture the importance of this performance goal for the Public Relations Specialists. Activity: Creating Performance Goals Guide the class as they proceed through the activity ADP, LLC 2-8 W8010_ILT_ WFN80V01_0415

49 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating Performance Goals We will now demonstrate the process of creating a performance goal. Scenario Geneva Entertainment expects its Public Relations Specialists to remain current on industry trends. Social media represent important channels for fostering and maintaining good public relations with existing and prospective clients. A practitioner in the company creates a locked goal to capture the importance of this performance goal for the Public Relations Specialists. Activity: Creating Performance Goals Starting Point: Setup > Tools > Validation Tables Step Action 1 In the Validation Tables list, under Performance, select Performance Goals. 2 Click the Add button. 3 Click the arrow beside the Edit Name button, select English (CA), in the Name field, type Social Media for Public Relations, click Done. 4 In the Goal Category field, select Education - Education. 5 In the Status field, select Active. 6 In the Goal Type field, select Locked. 7 In the Goal Detail field, select the arrow beside the Edit Description button, select English (CA), type Complete 10 hours of job-related training, and click Done. 8 In the Goal Detail field, select the arrow beside the Edit Description button, select English (CA), in the Name field, type Complete 10 hours of job-related training. 9 Click Done ADP, LLC 2-8 W8010_ILT_ WFN80V01_0415

50 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Rating Scales Overview Refer participants to the handout manual. Rating Scales Review the contents of the previous slide and refer participants to the handout manual. Tell participants about the ability to use Points along with a Rating Threshold. This feature is newly introduced in Version 6.0. If you select the option to Use Points when you set up a rating scale, you can enter both the points and the corresponding rating threshold. Point out the online help and open the Add a Rating Scale topic. Step # 7 includes information on setting up rating thresholds. You can create an unlimited number of rating scales. Example Refer participants to the handout manual ADP, LLC 2-9 W8010_ILT_ WFN80V01_0415

51 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Rating Scales Overview Creating rating scales is the fourth stage of the performance review process in ADP Workforce Now Performance Management. Rating Scales Rating scales are standards by which to evaluate performance. You have the option to assign point values from low to high for each rating in a scale. You also have the option to assign rating thresholds to associate a range to the rating points on the scale. Rating points are displayed as a bar graph on the review form. You can choose to display the bar graph with the associated rating threshold, or hide the rating threshold ADP, LLC 2-9 W8010_ILT_ WFN80V01_0415

52 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating a Rating Scale Say: I will now demonstrate how to create a rating scale. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. To follow along during the demonstration, please refer to the activity located in the handout manual. As of May 7, 2014, the Rating Threshold functionality was not behaving as expected in the Workforce Now Refresh Console. Therefore, the Rating Threshold has not been incorporated into these exercises. Scenario A practitioner for Geneva Entertainment creates a new rating scale that uses point values. Activity: Creating a Rating Scale, Part 1 Enter Summary- Level Data Guide the class as they proceed through the activity ADP, LLC 2-10 W8010_ILT_ WFN80V01_0415

53 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating a Rating Scale We will now demonstrate the process of creating a rating scale. Scenario Geneva Entertainment uses the Ability Scale to evaluate how well newly hired Public Relations Specialists are adapting to the role and developing core competencies. A practitioner for Geneva Entertainment creates this introductory rating scale. Activity: Creating a Rating Scale, Part 1 Enter Summary-Level Data Starting Point: Setup > HR & Talent > Performance Reviews > Rating Scales Step Action 1 Click the Add button. 2 Beside the Name field, click the arrow beside the Edit Name button, and select English (CA). Enter PR - New for the rating scale name. 3 In the Description field, click the arrow beside the Edit Description button, and select English (CA). Enter the following text for the description: Introductory rating scale to evaluate how well newly hired Public Relations Specialists are adapting to the role and developing core competencies. 4 Click Done. 5 In the Use Points field, select Yes. 6 In the Status field, select Active ADP, LLC 2-10 W8010_ILT_ WFN80V01_0415

54 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Creating a Rating Scale, Part 2 Create Ratings Guide the class as they proceed through the activity. Activity: Creating a Rating Scale, Part 3 - Re-order Ratings Guide the class as they proceed through the activity. Important Note: Ask participants to save the Rating Scale after re-ordering the ratings, then open the Rating Scale again to enter the Points and Threshold Ratings. The Instructional Design Team has identified a defect where the threshold ratings do not behave as expected when the ratings are re-ordered. This items has been submitted to the Development team for further investigation and resolution. Important Information Refer participants to the handout manual. We'll discuss the review form, review policies, and scheduled reviews in more detail later in the course ADP, LLC 2-11 W8010_ILT_ WFN80V01_0415

55 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Creating a Rating Scale, Part 2 Create Ratings This activity continues from the previous activity. Step Action 1 Click the Add button above the empty Ratings table. 2 For the first rating highlighted in the scenario, type the following information: In the Rating Name column, enter Exceeds expectations. In the Description column, enter Exceeds expectations. Click Ok. 3 To enter the next rating, click the Add button and type the following information: In the Rating Name column, enter Meets expectations. In the Description column, enter Meets expectations. Click Ok 4 To enter the last rating, click the Add button and type the following information: In the Rating Name column, enter Does not meet expectations. In the Description column, enter Does not meet expectations. Click Ok. 5 Click Done. Activity: Creating a Rating Scale, Part 3 Re-order Ratings This activity continues from the previous activity. Step Action 1 Click the checkbox beside the Does not meet expectations rating. 2 Position the cursor over the grid beside the Does not meet expectations rating until it becomes a crosshatch. 3 Drag and drop the Does not meet expectations rating to the top of the list, and click in the checkbox beside the rating again to de-select it when you are done. 4 Repeat steps 2 to 4 to re-order the rating Exceeds expectations to the bottom of the list. Important Information Rating scales are displayed as a bar graph on the review form. To display the bar graph with the correct score, you must enter points from the lowest to the highest ratings. Once you assign a rating scale to a review policy or use it in a scheduled review, you can no longer edit or delete it ADP, LLC 2-11 W8010_ILT_ WFN80V01_0415

56 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Creating a Rating Scale, Part 4 Add Points and Corresponding Rating Thresholds Refer participants to the handout manual ADP, LLC 2-12 W8010_ILT_ WFN80V01_0415

57 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Creating a Rating Scale, Part 4 Add Points and Corresponding Rating Thresholds This activity continues from the previous activity. Step Action 1 In the Points column, enter the following numeric point values for the ratings: Exceeds expectations = 5 Meets expectations = 3 Does not meet expectations = 1 2 Click the To Threshold column beside the Does not meet expectations rating. 3 Enter 2.4 for the To Threshold. Therefore, any employees that receive a score between 1 and 2.4 will achieve the Does not meet expectations rating. 4 Click the To Threshold column beside the Meets expectations rating. 5 Enter 4.4 for the To Threshold. Therefore, any employees that receive a score between 2.6 and 4.4 will achieve the Meets expectations rating. Similarly, any employees that receive a score between 4.5 and 5 will achieve the Exceeds expectations rating. 6 Click Done ADP, LLC 2-12 W8010_ILT_ WFN80V01_0415

58 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Questions Overview Refer participants to the handout manual. Performance Review Questions Review the contents of previous slide and refer participants to the handout manual. Poll Do you also use the Recruitment feature in ADP Workforce Now? Take a minute to answer this question. Show results. If you use Recruitment, you may notice that setting up performance review questions is very similar to setting up recruitment prequalification questions ADP, LLC 2-13 W8010_ILT_ WFN80V01_0415

59 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Questions Overview Creating performance review questions is the fifth stage of the performance review process in ADP Workforce Now Performance Management. Performance Review Questions Performance review questions are questions about an employee's job performance that you want reviewers to answer. Adding a Question That Requires a Rating Questions with ratings are associated with a rating scale that is set up on the Add Rating Scale page. Question bank of both rated and non-rated questions for a performance review can be set up. Assign the questions from the master question bank to the performance review in the questions section of the Add Template page ADP, LLC 2-13 W8010_ILT_ WFN80V01_0415

60 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Answer Types and Descriptions Refer participants to the handout manual. The answer types may look familiar if you use the Recruitment feature ADP, LLC 2-14 W8010_ILT_ WFN80V01_0415

61 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Answer Types and Descriptions Each question must have an answer type. The following table describes each answer type: Answer Type Description Example Coded menu Combo menu Comment For information where one item is chosen from a list of options, such as multiple choice, with values for each option For information where one item is chosen from a list of options; multiple choice For information that needs to be entered as a large block of text Average daily production: (High) (Average) 0-49 (Low) Average daily production: Describe how the employee performed against this competency Date field For information that needs to be in date format Date of infraction Drop list Money field Multi-select menu Number field Percent field Phone number Rating scale Text field For information where one item is chosen from a list of options; a user can only select an item from the list For information that needs to be entered in Canadian dollars For information where one or multiple items are chosen from a list of options For information that needs to be entered in numerical format For information that needs to be entered in percentage format For information that needs to be entered in phone number format For information that needs to be expressed in terms of the review scale assigned to the policy For information that can be entered without any format; these fields can hold text, numbers, punctuation, or symbols Customer service representative average calls in queue expressed in ranges (such as 0-5 or 6-10) Sales for the review period Languages spoken Units sold during review period Percent of quota achieved Alternate phone number Numbered rating system Next job title in career plan Yes/no buttons For information that requires a yes or no answer Willing to relocate 2015 ADP, LLC 2-14 W8010_ILT_ WFN80V01_0415

62 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating Performance Review Questions Say: I will now demonstrate how to create a performance review question. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. To follow along during the demonstration, please refer to the activity located in the handout manual. Scenario Geneva Entertainment wants reviewers of the Public Relations Specialists to provide input on different areas of achievement during the review period. Questions to assess the reviewers' input are attached to the relevant performance review templates. A practitioner at Geneva Entertainment creates two performance review questions for the Public Relations Specialist. Activity: Creating Performance Review Questions We're already on the Performance Reviews page. Have a participant complete the steps in the handout manual. Call on volunteers to create the two questions ADP, LLC 2-15 W8010_ILT_ WFN80V01_0415

63 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating Performance Review Questions We will now demonstrate the process of creating performance review questions. Scenario Geneva Entertainment wants reviewers of the Public Relations Specialists to provide input on different areas of achievement during the review period. Questions to assess the reviewers' input are attached to the relevant performance review templates. A practitioner at Geneva Entertainment creates two performance review questions for the Public Relations Specialist. Activity: Creating Performance Review Questions Starting Point: Setup > HR & Talent > Performance Reviews > Questions Step Action 1 Click the Add button. 2 In the Category field, click the Add button. In the Code field, type ONBRD. In the Description field for English (CA), type Onboarding New Hire. The Performance Question Category is activated by default. Click Done, 3 Click the arrow in the Category field, and select ONBRD - Onboarding New Hire. 4 In the Answer Type field, select Percent Field. 5 In the Question Text drop-down box, select English (CA). In the Question Text field, type Quality score achieved when setting up accounts. Leave the default Status of Active. 6 Click the Add Another link to add another question. 7 Repeat steps 3-5 to create a second question with the following elements: Category: ONBRD - Onboarding New Hire Answer type: Number Field Question text: Service quality score from clients 8 Click Done ADP, LLC 2-15 W8010_ILT_ WFN80V01_0415

64 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Templates Overview Refer participants to the handout manual. Performance Review Templates Review the contents of the previous slide and refer participants to the handout manual. Information and Sections Refer participants to the handout manual. Customized Templates Refer participants to the handout manual. Important Information Refer participants to the handout manual. Example Refer participants to the handout manual ADP, LLC 2-16 W8010_ILT_ WFN80V01_0415

65 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Templates Overview Creating performance review templates is the sixth stage of the performance review process in ADP Workforce Now Performance Management. Performance Review Templates A performance review template determines what the performance review form will look like. The template may include instructions for the reviewers, questions to be answered, and whether comments are required. Information and Sections The performance review form template indicates the information and sections to be included on the performance review form, such as: Specific instructions Job Competencies Questions Goals Overall comments ADP Workforce Now provides one default performance review template for an annual performance review. You can modify this default template if you wish. Customized Templates Customized Templates can be created for different types of reviews: Employee Self - Assessment Template can be created that contains non-rated questions and/or Template can be created for manager reviews that contain questions that require a rating Important Information The performance review form template indicates the information and sections to be included on the performance review form, such as: Create questions before the Template is set up Set up Competencies and Goals before the Performance Review if they are to be included in the performance review 2015 ADP, LLC 2-16 W8010_ILT_ WFN80V01_0415

66 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating a Performance Review Template Say: I will now demonstrate how to create a performance review template. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. To follow along during the demonstration, please refer to the activity located in the handout manual. Scenario Geneva Entertainment wants to create template for annual reviews of its Public Relations Specialists. The template includes instructional text for reviewers, requires each reviewer to enter comments about the employee's competencies, and includes review questions that must be answered. Once the elements of the template are determined, a practitioner creates a performance review template for annual performance reviews of the Public Relations Specialist. Activity: Creating a Performance Review Template, Part 1 Define General Template Settings Guide the class as they proceed through the activity. After completing part 1, say: When you select Competencies and Goals, it only means that the review will include them. You will not see the specific competencies and goals until you start the review. Activity: Creating a Performance Review Template, Part 2 Select Performance Questions Guide the class as they proceed through the activity. When completing step 4, say: The weighting of values that we discussed regarding competencies also applies to performance questions. The question with the higher weight has a larger impact on the overall review score. After completing the procedure, point to one or more field Help icons and say: You may have noticed the blue question marks next to some fields. Click these icons for field Help. Important Information Refer participants to the handout manual ADP, LLC 2-17 W8010_ILT_ WFN80V01_0415

67 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating a Performance Review Template We will now demonstrate the process of creating a performance review template. Scenario Geneva Entertainment wants an annual review template for its Public Relations Specialists. The template includes instructional text for reviewers, requires each reviewer to enter comments about the employee's competencies, and includes review questions that must be answered. Once the elements of the template are determined, a practitioner creates a performance review template for annual performance reviews of the Public Relations Specialist. Activity: Creating a Performance Review Template, Part 1 Define General Template Settings Starting Point: Setup > HR & Talent > Performance Review > Templates Step Action 1 Click the Add button. 2 In the Template Name field, type PR Specialist. In the Status field, select Active. 3 In the Sections to be Included section, select the following: Overall Comments Competencies Goals Activity: Creating a Performance Review Template, Part 2 Select Performance Questions Step Action 1 Expand the Questions section. 2 Click Assign Rated Questions. 3 Select both questions and then click Done. Click Reset Weighting. 4 In the Weight % column, type the following values: 1st Question: 70 2nd Question: 30 Note: The weights that you assign must add up to 100 percent. 5 Click Assign Non-Rated Questions. 6 Select both questions you set up for the onboarding review. 7 Click Done. Important Information To assign a weight percentage, the question must use the rating scale answer type, and the scale must use points ADP, LLC 2-17 W8010_ILT_ WFN80V01_0415

68 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Performance Review Policies Overview Refer participants to the handout manual. Performance Review Policies Review the contents of the previous slide and refer participants to the handout manual. Review policies pull all of your Performance Management elements together. Once you set up policies, your company can begin to use the feature to schedule, start, and complete reviews. Example Refer participants to the handout manual. Default Review Policies and Descriptions Review the slide contents and refer participants to the handout manual ADP, LLC 2-18 W8010_ILT_ WFN80V01_0415

69 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Setting Up Performance Review Policies Overview Creating performance review policies is the seventh stage of the performance review process in ADP Workforce Now Performance Management. Performance Review Policies The Performance Review Policy is to determine the standards at a company level by which an employee s performance will be evaluated. It determines how a review is conducted. The policy may include scheduling details and due dates, the role of the review owner, the templates and rating scales to use, and the roles of the review contributors. Example Geneva Entertainment has a quarterly review policy for all staff. All employees are reviewed on the same date. Although the direct manager is responsible for the review, other managers contribute to it. Default Review Policies and Descriptions ADP Workforce Now provides default review policies. If you wish, you may modify these polices by assigning rating scales, contributors, and review templates. Table Head Annual Review Common Review Date Annual Review Hire Date Manual Table Head Used to schedule performance reviews for all employees on the same date. In the Review Due Date field, enter the number of days (before or after) you want to allow the owner of the review to complete the review. Used to schedule performance reviews on each employee's service anniversary date. In the Review Due Date field, enter the number of days (before or after) you want to allow the owner of the review to complete the review. Manually Schedule the review date Important Information To delete a policy, it must not be associated with an in-progress performance review. Tip Use the Acknowledgement tab to enter acknowledgement instructions for employees ADP, LLC 2-18 W8010_ILT_ WFN80V01_0415

70 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating a Performance Review Policy Say: I will now demonstrate how to create a performance review policy. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. To follow along during the demonstration, please refer to the activity located in the handout manual. Scenario A practitioner creates a policy to review Geneva Entertainment's Public Relation Specialists. Activity: Creating a Performance Review Policy, Part 1 Policy Name and Scheduling Guide the class as they proceed through the activity. Activity: Creating a Performance Review Policy, Part 2 Owner and Ratings Guide the class as they proceed through the activity ADP, LLC 2-19 W8010_ILT_ WFN80V01_0415

71 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Creating a Performance Review Policy We will now demonstrate the process of creating a performance review policy. Scenario A practitioner creates a policy to review Geneva Entertainment's Public Relation Specialists. Activity: Creating a Performance Review, Part 1 Policy Name and Scheduling Starting Point: Setup > HR & Talent > Performance Review > Policies Step Action 1 Click the Add button. Click on Edit Name, select English (CA). 2 In the Name field, type PR Specialist - Annual Review, and click Done. The Policy Description field is optional. 3 In the Scheduling Options fields, select the Common Review Date as the first day of the next month. 4 In the Review Due Date field, type 30 and select After Review Date. 5 In the Automatically Schedule Next Review field, select Yes. Activity: Creating a Performance Review, Part 2 Owner and Ratings This activity continues from the previous activity. Step Action 1 In the Owner field, select Direct Manager. 2 In the Owner Template field, select Annual Performance Review 3 In the Initial Reminder to Owner field, type In the Second Reminder to Owner field, type In the Rating Scale field, select Annual Review Scale. 6 In the Calculate Rating field, select Yes. 7 In the Weighting fields, type the following: Competencies: 50 Questions: 30 Goals: 20 8 In the Display Rating field, select Bar Graph with Score. This option displays the threshold rating assigned to an employee 2015 ADP, LLC 2-19 W8010_ILT_ WFN80V01_0415

72 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Creating a Performance Review Policy, Part 3 Release, Contributors, and Templates Guide the class as they proceed through the activity. Does anyone know what release means? Explain the various options while leveraging field Help ADP, LLC 2-20 W8010_ILT_ WFN80V01_0415

73 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Creating a Performance Review, Part 3 - Release, Contributors and Templates This activity continues from the previous activity. Step Action 1 In the Release to Employee field, select Release Manually. 2 Select Employee Acknowledgement. 3 In the Acknowledgement Reminder to employee field, type 5. 4 In the Contributor Role Selection section: Clear the Practitioner selection Select Employee (Self Assessment) and then select Annual Performance Review Select Peers and then select Annual Performance Review Note: If the review owner is the practitioner, Direct Manager displays as the first contributor role. 5 Click Done ADP, LLC 2-20 W8010_ILT_ WFN80V01_0415

74 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Setting Up a Performance Review Say: I will now demonstrate how to set up a performance review. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. To follow along during the demonstration, please refer to the activity located in the handout manual. Scenario Geneva Entertainment needs to set up a performance review policy for Public Relations Specialists. A practitioner sets up the performance review policy. You need to have employees acknowledge their reviews and, in addition, peers, other managers, and the employee will contribute to each review. Activity: Setting Up a Performance Review, Part 1 - Set Up Review Questions Guide the class as they proceed through the activity. Practice Login Information Review the slide contents. In your handout manual, write down your login information ADP, LLC 2-21 W8010_ILT_ WFN80V01_0415

75 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Demonstration: Setting Up a Performance Review We will now demonstrate the process of setting up a performance review, which includes all of the elements we've discussed so far when setting up a performance review. Scenario Geneva Entertainment needs to set up a performance review policy for Public Relations Specialists. A practitioner sets up the performance review policy. You need to have employees acknowledge their reviews and, in addition, peers, other managers, and the employee will contribute to each review. Activity: Setting Up a Performance Review, Part 1 - Set Up Review Questions Starting Point: Setup > HR & Talent > Performance Reviews > Questions Step Action 1 Click the Add button. 2 In the Category field, choose applicable category. 3 In the Answer Type field, select Percent Field. 4 In the Question Text drop-down box, select English (CA). In the Question Text field, type Quality score from client interactions. Click Done. 5 Click the Add Another link to add another question. 6 Repeat steps 1-4 to create a second question with the following elements: Category: select appropriate item Answer type: Yes/No buttons Question text: Would the client recommend the PR Specialist to others? 7 Click Done ADP, LLC 2-21 W8010_ILT_ WFN80V01_0415

76 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Setting Up a Performance Review, Part 2 - Set Up Rating Scales Guide the class as they proceed through the activity. Activity: Setting Up a Performance Review, Part 3 Create Ratings Guide the class as they proceed through the activity. Activity: Setting Up a Performance Review, Part 4 Re-order Ratings Guide the class as they proceed through the activity ADP, LLC 2-22 W8010_ILT_ WFN80V01_0415

77 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Setting Up a Performance Review, Part 2 - Set Up Rating Scales Starting Point: Setup > HR & Talent > Performance Reviews > Rating Scales Step Action 1 Click the Add button. 2 Beside the Name field, click the Edit Name button, and select English (CA). Enter PR Specialist - Annual Review for the rating scale name. 3 In the Description field, click the Edit Description button, and select English (CA). Enter Annual review for the Public Relations Specialist for the description, and click Done. 4 In the Use Points field, select Yes. In the Status field, select Active. Activity: Setting Up a Performance Review, Part 3 Create Ratings This activity continues from the previous activity. Step Action 1 Click the Add button. 2 In the Rating Name column, enter Exemplary for the name in English(CA). 3 In the Description column, enter Exemplary for the description in English(CA), and click OK. 4 In the Points column, enter 3 for the numeric point value. 5 Repeat steps 1-4 to create the following two additional ratings: Satisfactory with a numeric point value of 2 Unsatisfactory with a numeric point value of 1 Activity: Setting Up a Performance Review, Part 4 Re-order Ratings This activity continues from the previous activity. Step Action 1 Click the checkbox to select the Exemplary rating. 2 Position the cursor over the grid beside the rating to be re-ordered until it becomes a crosshatch. 3 Drag and drop the rating to the bottom of the list. 4 Click the checkbox to select the Unsatisfactory rating. 5 Drag and drop the rating to the top of the list. Click Done ADP, LLC 2-22 W8010_ILT_ WFN80V01_0415

78 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Setting Up a Performance Review, Part 5 - Define General Template Settings Guide the class as they proceed through the activity. Activity: Setting Up a Performance Review, Part 6 Select Performance Questions Guide the class as they proceed through the activity ADP, LLC 2-23 W8010_ILT_ WFN80V01_0415

79 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Setting Up a Performance Review, Part 5 Define General Template Settings Starting Point: Setup > HR & Talent > Performance Review > Templates Step Action 1 Click the Add button. 2 In the Template Name field, type PR Specialist. In the Status field, select Active. 3 In the Sections to be Included section, select the following: Overall Comments - Comments Required Competencies - Comments Optional Goals - Comments Optional Activity: Setting Up a Performance Review, Part 6 Select Performance Questions Step Action 1 Expand the Questions section. 2 Click Assign Rated Questions. 3 Select the following questions and then click Done: Did you have all the tools required to perform your tasks? Did you meet all your goals? 4 In the Weight % column, type 50 for both questions. 5 Click Assign Non-Rated Questions. 6 Select the following questions: Service quality score from clients Quality score achieved when setting up accounts 7 Click Done ADP, LLC 2-23 W8010_ILT_ WFN80V01_0415

80 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Setting Up a Performance Review, Part 7 - Assign Policy Name and Scheduling Guide the class as they proceed through the activity. Activity: Setting Up a Performance Review, Part 8 Assign Owner and Ratings Guide the class as they proceed through the activity ADP, LLC 2-24 W8010_ILT_ WFN80V01_0415

81 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Setting Up a Performance Review, Part 7 Assign Policy Name and Scheduling Starting Point: Setup > HR & Talent > Performance Review > Policies Step Action 1 Click the Add button. Click on Edit Name, select English (CA). 2 In the Name field, type PR Specialist - Annual Review. Click Done. 3 Set Status set to Active. 4 In the Scheduling Options fields, select the Common Review Date and the first day of the next month. 5 In the Review Due Date field, type 30 and select After Review Date. 6 In the Automatically Schedule Next Review field, select Yes. Activity: Setting Up a Performance Review, Part 8 Assign Owner and Ratings Step Action 1 In the section that begins with the Owner field, enter the following information: In the Owner field, select Direct Manager In the Owner Template field, select PR Specialist In the Initial Reminder to Owner field, type 20 In the Second Reminder to Owner field, type 10 2 In the section that begins with the Rating Scale field, enter the following information: In the Rating Scale field, select Public Relations Specialist. In the Calculate Rating field, select Yes. In the Weighting fields, type the following: a. Competencies: 60 b. Questions: 30 c. Goals: 10 In the Display Rating field, select Bar Graph with Score ADP, LLC 2-24 W8010_ILT_ WFN80V01_0415

82 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Setting Up a Performance Review, Part 9 - Assign Release Contributors and Owners Guide the class as they proceed through the activity. Practice Login Information In your handout manual, write down your login information ADP, LLC 2-25 W8010_ILT_ WFN80V01_0415

83 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity: Setting Up a Performance Review, Part 9 - Assign Release, Contributors and Templates Step Action 1 In the section that begins with the Release to Employee field, select Release Manually. 2 Check Employee Acknowledgement. 3 In the Acknowledgement Reminder to employee field, type 7. 4 In the Contributor Role Selection section: Clear the Practitioner selection Select Employee (Self Assessment) and then select PR Specialist from the dropdown Select Peers and then select the PR Specialist template 5 Click Done. Practice Login Information Record your login information here: 2015 ADP, LLC 2-25 W8010_ILT_ WFN80V01_0415

84 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity Results: Setting Up a Performance Review Refer participants to the handout manual ADP, LLC 2-26 W8010_ILT_ WFN80V01_0415

85 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Activity Results: Setting Up a Performance Review 2015 ADP, LLC 2-26 W8010_ILT_ WFN80V01_0415

86 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Debrief Review the module using SIGA processing questions: S: How do you feel about setting up performance management? I: What do you understand better about performance review templates and policies? G: How would you summarize what we just discussed? A: How will you use this back at the job? Module 2 Summary Objectives Review the slide contents. In this module, you reviewed many of the steps necessary to set up the Performance Management feature ADP, LLC 2-27 W8010_ILT_ WFN80V01_0415

87 MODULE 2: SETTING UP PERFORMANCE MANAGEMENT Module 2 Summary Objectives Upon completion of this module, you will have an understanding of: Setting Up Job Competencies Setting Up Goals Setting Up Rating Scales Setting Up Questions Setting Up Templates Setting Up Performance Review Policies 2015 ADP, LLC 2-27 W8010_ILT_ WFN80V01_0415

88 Performance Management for ADP Workforce Now Module 3: Using Performance Management Automatic Data Processing, LLC ES Canada

89

90 MODULE 3: USING PERFORMANCE MANAGEMENT Module 3 Introduction Purpose Review the information in the handout manual. Objectives Refer to the previous slide ADP, LLC 3-1 W8010_ILT_ WFN80V01_0415

91 MODULE 3: USING PERFORMANCE MANAGEMENT Module 3 Introduction Purpose This module prepares practitioners, managers and employees to use the Performance Management feature during the performance review process, and provides instructions on generating performance review reports. Objectives Upon completion of this module, you will be able to: Assign Goals as a practitioner Conduct Performance Reviews as a manager and as an employee Generate Performance Review Reports as either a practitioner or a manager 2015 ADP, LLC 3-1 W8010_ILT_ WFN80V01_0415

92 MODULE 3: USING PERFORMANCE MANAGEMENT Overview of the Performance Review Process In the previous module, we set up all of the elements needed for the performance review. Now, we're going to walk through using the Performance Management module from the perspective of each role involved in this process: - Practitioners for mass assigning performance goals, mass scheduling of performance reviews, and running Performance Review reports for the organization - Managers for starting reviews on behalf of employees, completing a review form as a manager, and generating performance review reports for the team if the manager has the appropriate access rights - Employees for completing the self-assessment review form The scenario used in the demonstration will help you understand how all the elements of the performance review come together, and how the various roles in your organization work collaboratively to complete the performance review process from setup to completed review forms. Not all of the elements of the scenario will be demonstrated, but all elements will be touched upon in this module ADP, LLC 3-2 W8010_ILT_ WFN80V01_0415

93 MODULE 3: USING PERFORMANCE MANAGEMENT Overview of the Performance Review Process There are numerous elements that make up the Performance Review process. This section summarizes how the various roles within an organization contribute to the Performance Review process within ADP Workforce Now. Practitioners are responsible for setting up all of the elements of the Performance Review. The access permissions given to practitioners allow them to create all types of performance goals, including organizational goals, team goals and personal goals. The practitioner role is the only role able to create all types of performance goals. Practitioners mass assign performance goals, and mass schedule performance reviews. They also run Performance Review reports for the organization. Managers can create both team and personal goals. Managers also start reviews on behalf of their employees. When providing feedback for a performance review, managers complete a review form as a manager. If managers have the appropriate access permissions, they can also generate performance review reports for their team. Employees are responsible for completing the self-assessment review form, and may also be asked to provide feedback for their peers during the performance review cycle ADP, LLC 3-2 W8010_ILT_ WFN80V01_0415

94 MODULE 3: USING PERFORMANCE MANAGEMENT Assigning Goals Overview Refer participants to the handout manual. What Is Assigning Goals? Review the contents of the previous slide and refer participants to the handout manual. Example Refer participants to the handout manual ADP, LLC 3-3 W8010_ILT_ WFN80V01_0415

95 MODULE 3: USING PERFORMANCE MANAGEMENT Assigning Goals Overview Practitioners set up all of the elements required to conduct performance reviews. Once a performance review is set up, practitioners, direct managers, and employees can set goals in ADP Workforce Now Performance Management. The following tables summarize the roles, and pathways to set up the various types of performance goals: For Practitioners: Pathway Setup > Tools > Validation Tables > Performance Goals Organizational Goal Team Goal Yes No No People > Talent > Performance Goals No Yes Yes Personal Goal For Managers: Pathway Organizational Goal Team Goal My Team > Talent > Performance Goals No Yes Yes Personal Goal For Employees: Pathway Organizational Goal Team Goal Myself> Talent > Performance Goals No No Yes Personal Goal What Is Assigning Goals? When you assign a goal, the employee is expected to work toward achieving it. Once assigned, practitioners, direct managers, and employees can view the goal and update progress. You can mass assign goals or assign them to groups or to individuals. You can also exclude goals from performance reviews in progress if they are no longer being pursued. Example Geneva Entertainment requires all Public Relations Specialists to complete the Social Media for Public Relations training sessions by December 31 and to update their progress in Performance Management ADP, LLC 3-3 W8010_ILT_ WFN80V01_0415

96 MODULE 3: USING PERFORMANCE MANAGEMENT Demonstration: Mass Assigning a Performance Goal Say: I will now demonstrate how to mass assign a performance goal. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. If you would like to follow along during the demonstration, please refer to the activity located in the handout manual. Scenario Donald East, the HR Practitioner for Geneva Entertainment assigns a training goal to the Public Relations Specialists of Geneva Entertainment..Samuel Barbato is the Manager of the Public Relations Specialists team. Peter Biggins and Edward Bonner are on Samuel Barbato's team. Activity: Mass Assigning a Performance Goal, Part 1 Select Goal and Dates Guide the class as they proceed through the activity.. Activity: Mass Assigning a Performance Goal, Part 2 Apply Filter and Assign Goal To assign this goal only to Public Relations Specialists, you need to create a filter. Guide the class as they proceed through the activity ADP, LLC 3-4 W8010_ILT_ WFN80V01_0415

97 MODULE 3: USING PERFORMANCE MANAGEMENT Demonstration: Mass Assigning a Performance Goal We will now demonstrate the process of mass assigning a performance goal. Scenario Donald East, the HR Practitioner for Geneva Entertainment, mass assigns the Performance Goal to the Public Relations Specialist team. Samuel Barbato is the Manager of the Public Relations Specialists team. After Donald East assigns the performance goal to him and his team, he needs to assign this goal to the Public Relations Specialists of Geneva Entertainment. Peter Biggins and Edward Bonner are on Samuel Barbato's team. Activity: Mass Assigning a Performance Goal, Part 1 Select Goal and Dates Starting Point: Process > Talent > Performance Goals Log in to Workforce Now as a practitioner. Step 1 Click Assign/Unassign. Select Assign. Action 2 In the Performance Goal field, select Increase Customer Satisfaction by 10%. 3 In the Target Completion Date field, select December 31 of the current year. Activity: Mass Assigning a Performance Goal, Part 2 Apply Filter and Assign Goal This activity continues from the previous activity. Step Action 1 Click the Manage My Lists link beside the Filter property. 2 Click the Add button. 3 In the List Name field, type PR Specialists, and leave the default list Public as Public. 4 For Include Future New Hires, leave as No default. 4 In the Field Name field, select Job Title. 5 In the Comparison field, select is equal to. 6 In the Field Value field, select PSRP - Public Relations Specialist. 7 Click Done and then click Return. 8 From the Manage My Lists window, select the filter that you created. 9 Click Done ADP, LLC 3-4 W8010_ILT_ WFN80V01_0415

98 MODULE 3: USING PERFORMANCE MANAGEMENT Tip Refer participants to the handout manual. Additional Resources Refer participants to the handout manual ADP, LLC 3-5 W8010_ILT_ WFN80V01_0415

99 MODULE 3: USING PERFORMANCE MANAGEMENT Tip Each time you mass assign performance goals, a file log is created. To view the file log to see who has been assigned the goal, click View Results. Note: Deleting the file log does not delete the goal assignments. Additional Resources For more information about viewing and updating goals, refer to the Viewing and Updating Performance Goals job aid in the appendix ADP, LLC 3-5 W8010_ILT_ WFN80V01_0415

100 MODULE 3: USING PERFORMANCE MANAGEMENT Conducting Performance Reviews Overview Refer participants to the handout manual. What Is Scheduling Performance Reviews? Review the contents of previous slide and refer participants to the handout manual. Example Refer participants to the handout manual. Mass Scheduling Performance Reviews Refer participants to the handout manual ADP, LLC 3-6 W8010_ILT_ WFN80V01_0415

101 MODULE 3: USING PERFORMANCE MANAGEMENT Conducting Performance Reviews Overview After practitioners set up performance reviews in ADP Workforce Now Performance Management, all of the roles that participate in the Performance Review process are ready to complete the final stages of the performance review process. The performance review process includes scheduling, starting, and completing performance reviews. What Is Scheduling Performance Reviews? Scheduling a performance review is the process of selecting a review policy and the employees to include in the review. You can schedule reviews for everyone, for groups, or for individual employees. Example All employees of Geneva Entertainment must complete a scheduled annual review on March 15. Mass Scheduling Performance Reviews Mass Scheduling tool can be used to schedule a performance review for a selected group. Specify a filter to filter the employee list, and then include or exclude employees from the mass-schedule list Use the same procedure to remove a group of employees from a scheduled performance review. Note: Only performance reviews with a status of Not Started can be removed from the schedule ADP, LLC 3-6 W8010_ILT_ WFN80V01_0415

102 MODULE 3: USING PERFORMANCE MANAGEMENT Demonstration: Mass Scheduling a Performance Review Say: I will now demonstrate how to mass schedule a performance review. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. If you would like to follow along during the demonstration, please refer to the activity located in the handout manual. Scenario Donald East, the HR Practitioner for Geneva Entertainment, will schedule reviews for the Public Relations Specialists. In the previous activity Mass Assigning a Performance Goal, he created a list for the Public Relations Specialist. He will use this list to filter the employees for which the review is to be scheduled. Activity: Mass Scheduling a Performance Review Guide the class as they proceed through the activity. Important Information Review the information in the handout manual. Additional Resources Review the information in the handout manual ADP, LLC 3-7 W8010_ILT_ WFN80V01_0415

103 MODULE 3: USING PERFORMANCE MANAGEMENT Demonstration: Mass Scheduling a Performance Review We will now demonstrate the process of mass scheduling a performance review. Scenario Donald East, the HR Practitioner for Geneva Entertainment, will schedule reviews for the Public Relations Specialists. In the previous activity Mass Assigning a Performance Goal, he created a list for the Public Relations Specialist. He will use this list to filter the employees for which the review is to be scheduled. Activity: Mass Scheduling a Performance Review Starting Point: Process > Talent > Performance Reviews Step 1 Select Schedule/Unschedule. Action 2 In the Performance Policy field, select Introductory Review. 3 In the Select List field, select the Public Relations Specialist private list you created in the previous activity. 4 Click Start. Click View Results. 5 Verify that Peter Biggins and Edward Bonner are returned in this list. Important Information ADP Workforce Now creates a log file each time you mass schedule performance reviews. To view who is scheduled for and excluded from the review, click View Results. Deleting the log file does not delete the performance review information. If the policy's scheduling option is set to manual, you cannot mass schedule performance reviews. Additional Resources For more information about scheduling a performance review for an individual employee, refer to the following job aids in the appendix: Scheduling an Individual Performance Review as a Practitioner Scheduling an Individual Performance Review as a Manager 2015 ADP, LLC 3-7 W8010_ILT_ WFN80V01_0415

104 MODULE 3: USING PERFORMANCE MANAGEMENT k Starting a Review Review the slide contents and refer participants to the handout manual. Who owns a review? Answer: A practitioner or the direct manager Example Review the information in the handout manual ADP, LLC 3-8 W8010_ILT_ WFN80V01_0415

105 MODULE 3: USING PERFORMANCE MANAGEMENT Starting a Review After scheduling a review, the review owner must start the review. To start a review, the review owner: Modifies the review dates (if necessary) Selects individual contributors Selects goals to insert into the review (if necessary) Inserts any necessary attachments Releases the review forms to the contributors Example Geneva Entertainment's Public Relations department manager starts the review process for his direct reports by selecting peer and employee self-assessments, inserting training goals, and releasing the review forms to contributors ADP, LLC 3-8 W8010_ILT_ WFN80V01_0415

106 MODULE 3: USING PERFORMANCE MANAGEMENT Demonstration: Starting a Review Say: I will now demonstrate how to start a performance review. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. If you would like to follow along during the demonstration, please refer to the activity located in the handout manual. Scenario One of your managers checks the Message Center and sees a notification that direct reports are scheduled for a review. The manager logs on to start the first employee's review Activity: Starting a Review Guide the class as they proceed through the activity ADP, LLC 3-9 W8010_ILT_ WFN80V01_0415

107 MODULE 3: USING PERFORMANCE MANAGEMENT Demonstration: Starting a Review We will now demonstrate the process of starting a review. Scenario One of your managers, Samuel Barbato, checks the Message Center and sees a notification that direct reports are scheduled for a review. He logs on to start the first employee's review. Activity: Starting a Review Starting Point: My Team > Talent > Performance Reviews Step Action 1 In the employee record for Edward Bonner, click the Action icon and select Start Review. 2 In the Add Contributors field, select Employee (Self-Assessment). 3 In the Assign Due Date field, enter the date by when contributors must complete and submit the review form. 4 In the Send Reminder field, enter the date on which to send a reminder notification to the contributors. 5 Click Add Goals to Review. 6 Select the goals to include in the review and click Done. 7 Click Save ADP, LLC 3-9 W8010_ILT_ WFN80V01_0415

108 MODULE 3: USING PERFORMANCE MANAGEMENT Important Information Review the information in the handout manual. Additional Resources Refer participants to the handout manual ADP, LLC 3-10 W8010_ILT_ WFN80V01_0415

109 MODULE 3: USING PERFORMANCE MANAGEMENT Important Information Practitioners and review owners can modify review dates, contributors, and goals until the review owner submits the review to contributors. You may wish to attach additional instructions, guidelines, and other documents to assist contributors during the review process. Additional Resources For more information about starting reviews as a practitioner, refer to the Starting a Review as a Practitioner job aid in the appendix ADP, LLC 3-10 W8010_ILT_ WFN80V01_0415

110 MODULE 3: USING PERFORMANCE MANAGEMENT Completing a Review Form Overview Review the information in the handout manual. Description Refer to the contents of the previous slide and the information in the handout manual. Example Refer participants to the handout manual ADP, LLC 3-11 W8010_ILT_ WFN80V01_0415

111 MODULE 3: USING PERFORMANCE MANAGEMENT Completing a Review Form Overview When contributors complete the review form, they enter comments, answer questions, and select ratings to evaluate the employee. Description Contributors will receive a review form to complete through the Message Center. Contributors can complete the review form in one session, or they can save it and return later to complete it. Once completed, contributors submit the form back to the review owner and can no longer make changes. Contributors can view and print the review form at any time. Example Manager, Samuel Barbato, releases Peter Biggins' review form to Peter to complete a selfassessment and to Edward Bonner to complete a peer review. Peter and Edward enter comments, answer questions, and select ratings for Peter's performance and then return the review forms to Samuel ADP, LLC 3-11 W8010_ILT_ WFN80V01_0415

112 MODULE 3: USING PERFORMANCE MANAGEMENT Demonstration: Completing a Self-Assessment Review Form Say: I will now demonstrate how to complete a self-assessment review form. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. If you would like to follow along during the demonstration, please refer to the activity located in the handout manual. Scenario An employee must complete a self-assessment and submit it for approval. Activity: Completing a Self-Assessment Review Form Guide the class as they proceed through the activity ADP, LLC 3-12 W8010_ILT_ WFN80V01_0415

113 MODULE 3: USING PERFORMANCE MANAGEMENT Demonstration: Completing a Self-Assessment Review Form We will now demonstrate the process of completing a self-assessment review form. Scenario Edward Bonner must complete a self-assessment and submit it for approval. Activity: Completing a Self-Assessment Review Form Starting Point, after logging on as Edward Bonner: Myself > Talent > Performance Reviews Step Action 1 In the Current Reviews, click the Action icon next to Employee (Self-Assessment) and select Perform Self-Assessment. 2 Complete the requested information for all of the following sections if applicable: Competencies Questions: both rated and non-rated questions Goals Overall Performance Rating 3 Click Submit Self-Assessment ADP, LLC 3-12 W8010_ILT_ WFN80V01_0415

114 MODULE 3: USING PERFORMANCE MANAGEMENT Demonstration: Completing a Review Form as a Manager Say: I will now demonstrate how to complete a review form as a manager. Upon completion of the demonstration, you will have the opportunity to complete the exercise yourself. If you would like to follow along during the demonstration, please refer to the activity located in the handout manual. Scenario A manager has received contributor feedback and is ready to complete and submit the review for approval. Activity: Completing a Review Form as a Manager Guide the class as they proceed through the activity ADP, LLC 3-13 W8010_ILT_ WFN80V01_0415

115 MODULE 3: USING PERFORMANCE MANAGEMENT Demonstration: Completing a Review Form as a Manager Scenario Samuel Barbato has received contributor feedback for both Peter Biggins and Edward Bonner. He is ready to complete and submit the review for approval. Log in as Samuel Barbato. Activity: Completing a Review Form as a Manager Starting Point: My Team > Talent > Performance Reviews Step Action 1 Navigate to the employee record for Peter Biggins or Edward Bonner. 2 Click the Action icon and select Perform Review. 3 Where available, type comments into comments fields and select ratings. 4 Click Submit Review ADP, LLC 3-13 W8010_ILT_ WFN80V01_0415

116 MODULE 3: USING PERFORMANCE MANAGEMENT Important Information Review the information in the handout manual. Guideline Review the information in the handout manual. Additional Resources Refer participants to the handout manual ADP, LLC 3-14 W8010_ILT_ WFN80V01_0415

117 MODULE 3: USING PERFORMANCE MANAGEMENT Important Information Review owners can save partially completed review forms and return later to print the reviews at any time. However, review owners cannot edit the review after they submit it. Note: If necessary, practitioners can return completed review forms to direct managers. Guideline If your company wants to enable managers to participate in the performance review process via Self Service, you need to define your company's performance approval workflow. Additional Resources For more information about defining workflows, complete the Workflow Management for ADP Workforce Now. Register at ADP, LLC 3-14 W8010_ILT_ WFN80V01_0415

118 MODULE 3: USING PERFORMANCE MANAGEMENT Releasing a Performance Review Overview Review the information in the handout manual. Description Review the contents of the previous slide and the information in the handout manual. Example Review the information in the handout manual ADP, LLC 3-15 W8010_ILT_ WFN80V01_0415

119 MODULE 3: USING PERFORMANCE MANAGEMENT Releasing a Performance Review Overview Once a performance review form is completed, it must be released to the employee to review and acknowledge. Description Releasing a performance review allows the employee to read and acknowledge the information contained in the review. When you create a review policy, you have the option to allow the review owner to release the review manually or automatically upon final approval. You can require the employee to sign off on a review after it has been approved. Practitioners, managers, and employees can print completed reviews from the Historical Reviews tab on the Performance Reviews page. Example Samuel Barbato received notification that Donald East, the HR practitioner, approved Peter Biggins' review, so he schedules a meeting with Peter and releases the review to him ADP, LLC 3-15 W8010_ILT_ WFN80V01_0415

120 MODULE 3: USING PERFORMANCE MANAGEMENT Generating Performance Review Reports Standard Performance Review Reports Overview Review the information on the slide and in the handout manual. Example Review the information in the handout manual. Reports and Descriptions Review the information on the slide and refer participants to the handout manual. Important Information Review the information on the slide and refer participants to the handout manual ADP, LLC 3-16 W8010_ILT_ WFN80V01_0415

121 MODULE 3: USING PERFORMANCE MANAGEMENT Generating Performance Review Reports Standard Performance Review Reports Overview Standard performance review reports are preformatted reports that display performance review data based on the criteria that you select. Example As the HR Practitioner, you need to follow up with managers who are late in completing their reviews. You generate the Performance Review Assignments report, which lists all scheduled reviews that have not yet been completed. Reports and Descriptions The following table describes the performance review reports: Pathway: Reports > Standard Reports > Performance Report Performance Review Assignments Performance Reviews Working Copy Performance Reviews Final Copy Description Produces a list of reviews scheduled for one or more employees or employees who are not scheduled for a review Produces detailed information about incomplete reviews scheduled for one or more employees Produces detailed information about finalized reviews Important Information Managers with the appropriate rights can run the following performance review reports for their direct reports: My Team Performance Reviews Final Copy My Team Performance Reviews Working Copy 2015 ADP, LLC 3-16 W8010_ILT_ WFN80V01_0415

122 MODULE 3: USING PERFORMANCE MANAGEMENT Debrief Review the module using SIGA processing questions: S: How do you feel about the performance review process? I: What do you understand better about scheduling and performing reviews? G: How would you summarize what we just discussed? A: How will you use this back at the job? Module 3 Summary Review the slide contents. In this module, you reviewed many of the steps necessary to schedule performance reviews if you are a practitioner for your organization, support managers and their employees during the performance review process, and generate performance review reports ADP, LLC 3-17 W8010_ILT_ WFN80V01_0415

123 MODULE 3: USING PERFORMANCE MANAGEMENT Module 3 Summary Upon completion of this module, you will have an understanding of: Assign Goals as a practitioner Conduct Performance Reviews as a manager and as an employee Generate Performance Review Reports as either a practitioner or a manager 2015 ADP, LLC 3-17 W8010_ILT_ WFN80V01_0415

124 Performance Management for ADP Workforce Now Module 4: Course Closing Automatic Data Processing, LLC ES Canada

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126 MODULE 4: - COURSE CLOSING Support after Class Additional Online Resources Review the three different online support mechanisms. Refer to the handout manual ADP, LLC 4-1 W8010_ILT_WFN80V01_0415

127 MODULE 4: COURSE CLOSING Support after Class Additional Online Resources ADP has multiple locations to access online resources: The ADP Client Service Centre: o The Bridge: o This is an online repository where clients can locate various types of information. This is an ADP sponsored online community for ADP clients to share knowledge, skills and have questions answered by client/adp within the community. Workforce Now Support Centre: o This is an online tool built directly into Workforce Now. The tool is designed to provide users with: Step-by-Step procedures Online documentation regarding a variety of subjects Learning Bytes on a variety of subjects Let's us take a look at how each of these valuable resources can be accessed ADP, LLC 4-1 W8010_ILT_WFN80V01_0415

128 MODULE 4: - COURSE CLOSING ADP Client Service Centre Review the Client Service Centre overview with the class Accessing and Navigating in the Client Service Centre Guide the class through the access and navigation process ADP, LLC 4-2 W8010_ILT_WFN80V01_0415

129 MODULE 4: COURSE CLOSING ADP Client Service Centre The ADP Client Service Centre is an online resource available to all ADP clients. Users can access a multitude of resources using this tool: The Year End service centre, including reference materials and forms Welcome Packages, training manuals, Learning Bytes and online registration Health Tracking Program for clients who have purchased ADP Benefits Online support and service options. Accessing and Navigating in the Client Service Centre Step Action 1 Use your Internet browser to log into 2 Select the Client Service Login, located in the upper-right corner of the page. 3 Enter your company code and address, and then select Login. Result: The Client Service Centre home page displays. 4 Let's locate the Workforce Now registration area within the Client Service Centre. Select the Learning Bytes link located under the title Training. Results: The Welcome to the Learning Bytes Library page appears, and the Learning Bytes section expands to display all products that have learning bytes ADP, LLC 4-2 W8010_ILT_WFN80V01_0415

130 MODULE 4: - COURSE CLOSING Workforce Now Support Centre Review the following with the class: Users have access to this tool 24/7. This tool provides a variety of online tools: Step by Step instructional information. Learning Bytes (short 2min instructional videos) on a variety of topics. Documentation providing the user with specific details about the topic searched. Accessing and Searching within the Workforce Now Support Centre Guide the class through the process of accessing the Support Centre ADP, LLC 4-3 W8010_ILT_WFN80V01_0415

131 MODULE 4: COURSE CLOSING Workforce Now Support Centre Users have access to this tool 24/7. This tool provides a variety of online tools: Step by Step instructional information. Learning Bytes (short 2-3 min instructional videos) on a variety of topics. Documentation providing the user with specific details about the topic searched. Accessing and Searching within the Workforce Now Support Centre Step Action 1 Select the Support link, located on the top right of the screen. 2 Type Performance into the search field, and then select Enter or the "Magnifying Glass" icon to begin the search. Result: All topics with Performance in them will display. 3 Review the available resources. IF you want to: Read documentation: View Step by Step instructions: View Learning Bytes: THEN: Select Documentation, then select topic Select Knowledge, then select topic Select Training, then select topic 4 For this activity select the Training tab and select the Starting a Performance review. Results: A second window will open and the learning byte will play. 5 When completed, select the Support icon again to close ADP, LLC 4-3 W8010_ILT_WFN80V01_0415

132 MODULE 4: - COURSE CLOSING The Bridge Review the overview located in the handout manual Benefits to Registering for The Bridge: Review the benefits with the class using the handout manual. Accessing and Registering for The Bridge Guide the clients through the process ADP, LLC 4-4 W8010_ILT_WFN80V01_0415

133 MODULE 4: COURSE CLOSING The Bridge The Bridge is sponsored by ADP, and is an exclusive online community for ADP clients. This community connects HR and payroll practitioners from across Canada and provides an environment where users can ask questions, find answers, and network with peers. The community is free, always available, and is an excellent resource for support on a variety of subjects. Benefits to Registering for the Bridge: Allows payroll practitioners and HR professionals like you to connect, engage and share information in an easy-to-use, fully accessible online forum. Acts as an additional resource for support, frequently asked questions and information for ADP clients of all sizes using all products. Always on, for 24/7/365 access anywhere in Canada. Easy to use. Accessing and Registering for the Bridge Step Action 1 Use your Internet browser to log into 2 Select the Client Service Login, located in the upper-right corner of the page. 3 Enter your company code and address, and then select Login. 4 Select The Bridge, from the menu on the left. Result: An overview of what the bridge is displays. 5 Click the Visit The Bridge link located at the bottom of the overview to register. The Bridge Registration/Login Page 2015 ADP, LLC 4-4 W8010_ILT_WFN80V01_0415

134 MODULE 4: - COURSE CLOSING Course Closing Summary In this course, you reviewed many of the steps necessary to perform Performance Management tasks. Course Objectives Let s look at the course objectives. As I read them, write down the objectives that you feel have not been met or the tasks that you still feel unsure about. Please include this information in your evaluation. Training Evaluation Say: Thank you for attending this course, we look forward to seeing you in the future. Your feedback is vital to continuous improvement. Please take a moment to complete our short evaluation so that we can continue to provide you with high quality training programs. If this is a VC, do the following: Select Training Evaluation. If this is an ILT, instruct participants as follows: On your desktop, click the Training Evaluation icon and select the Performance Management for ADP Workforce Now evaluation form. For all classes: At the top of your evaluation, you should see the name of the course Performance Management for ADP Workforce Now. Please confirm that the information on your evaluation is correct. The first page asks for some profile information: In the Company Name field, enter your company name. In the Company Code field, enter your company code. In the Instructor field, select [insert your name here]. You can enter the first letter of my name to move directly to that section of the list. If you do not have any of the profile information, raise your hand. If participants have any questions about the final question on the evaluation that directs them to the sales lead Web site, instruct them as follows for information about how this site functions and what they can expect: 2015 ADP, LLC 4-5 W8010_ILT_WFN80V01_0415

135 MODULE 4: COURSE CLOSING Course Closing Summary In this module, you reviewed many of the steps necessary to prepare your Performance Management workflow and defining Performance Management. Course Objectives You now have the skills to: Define Performance Management Set Up Performance Management Use Performance Management Training Evaluation Thank you for attending this course, we look forward to seeing you in the future. Your feedback is vital to continuous improvement. Please take a moment to complete our short evaluation so that we can continue to provide you with high quality training programs ADP, LLC 4-5 W8010_ILT_WFN80V01_0415

136 Performance Management for ADP Workforce Now Appendix

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139 PERFORMANCE MANAGEMENT FOR ADP WORKFORCE NOW APPENDIX Contents Appendix Performance Management for ADP Workforce Now The Performance Review Process... 1 Assigning Performance Goals to Individual Employees Job Aid... 2 Viewing and Updating Performance Goals Job Aid... 3 Scheduling an Individual Performance Review as a Practitioner Job Aid... 4 Scheduling an Individual Performance Review as a Manager Job Aid... 5 Starting a Review as a Practitioner Job Aid... 6 Completing a Review Form as a Practitioner Job Aid... 7 Releasing a Review to an Employee as a Practitioner Job Aid ADP, LLC A-1 W8010_ILT_ WFN80V01_0415

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141 PERFORMANCE MANAGEMENT FOR ADP WORKFORCE NOW APPENDIX Performance Management for ADP Workforce Now The Performance Review Process Overview When setting up and using the Performance Management feature, you need to follow a series of stages. The stages that you complete depend upon the components that you use. Stages and Descriptions The following table describes the stages of the performance review process. Stage Setting Up Performance Management Description 1. Create job competencies Create job competencies based on your job analysis. 2. Assign competencies to jobs Assign job competencies to the applicable jobs. 3. Create performance goals Create goals based on required skills and job requirements. 4. Create rating scales Create rating scales to quantify employee performance. 5. Create performance review questions Create performance review questions to consider when evaluating employees. You can also create categories to better organize your questions. 6. Create performance review templates Create performance review templates to determine whether you will include job competencies, performance review questions, and comments as part of the review. 7. Create performance review policies Create policies that define how reviews are scheduled, the review templates used, who contributes to the review form, and the rating scale. Using Performance Management 8. Schedule performance review Schedule the review for filtered groups of employees or for an individual employee. 9. Start performance review Start the review by releasing the review form to the contributors you select. 10. Complete performance review Compile contributor feedback and select ratings to complete the performance review and then share it with the employee ADP, LLC A-2 W8010_ILT_ WFN80V01_0415

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143 PERFORMANCE MANAGEMENT FOR ADP WORKFORCE NOW APPENDIX Assigning Performance Goals to Individual Employees Job Aid Overview You can assign goals to individual employees. You can select an existing organizational or team goal or create a new personal goal specific to the employee. Instructions Pathway for Practitioners: People > Talent > Performance Goals Pathway for Managers: My Team > Talent > Performance Goals Step Action 1 Navigate the employee record, and click the Add button. 2 IF: You are creating a Team or Personal Goal You are assigning an Organizational Goal THEN: Click the Create New radio button Click the Select from Goals List radio button For Team and Personal Goals, specify the following fields: Goal Name Goal Category Goal Level = Team or Personal Whether or not the Performance Goal is attached to Performance Reviews Goal Details Assign Due Date and Target Completion Date Select the Team Members to whom the goal applies For pre-defined Organizational Goals, the following fields are automatically populated: Category Goal Level Goal Detail Assign Date Specify the Team Members to whom the goal applies. 4 Click Done ADP, LLC A-3 W8010_ILT_ WFN80V01_0415

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145 PERFORMANCE MANAGEMENT FOR ADP WORKFORCE NOW APPENDIX Viewing and Updating Performance Goals Job Aid Overview Once assigned, practitioners, managers, and the employees to whom goals are assigned can view and update goals. Note: You must assign the appropriate rights in order for employees and managers to view and update goals. Instructions Pathway for Practitioners: People > Talent > Performance Goals Pathway for Managers: My Team > Talent > Performance Goals Pathway for Employees: Myself > Talent > Performance Goals Step Action 1 Navigate to the employee record. 2 Click the Action icon and select View/Update Progress. 3 Update any applicable fields. 4 Click Done. Important Information If necessary, you can indicate that a goal should no longer be pursued. This may result from a job change or for other reasons. This option moves the goal to the Historical Goals tab. Note: You can restore goals from the Historical Goals tab ADP, LLC A-4 W8010_ILT_ WFN80V01_0415

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147 PERFORMANCE MANAGEMENT FOR ADP WORKFORCE NOW APPENDIX Scheduling an Individual Performance Review as a Practitioner Job Aid Overview You can schedule a performance review for one employee. When you schedule an individual review, you also set the dates. Instructions Pathway: People > Talent > Performance Reviews Step 1 Navigate to the employee record. 2 Click Schedule New Review. Action 3 In the Select a Policy field, select the applicable review policy. 4 In the Review Date field, select the date of the review. 5 In the Review Due Date field, select the date that the review owner must submit it for approval. 6 In the Review Period Start Date field, select the first day of the review period. 7 In the Review Period End Date field, select the last day of the review period. 8 Click Save. 9 Click Return to List ADP, LLC A-5 W8010_ILT_ WFN80V01_0415

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149 PERFORMANCE MANAGEMENT FOR ADP WORKFORCE NOW APPENDIX Scheduling an Individual Performance Review as a Manager Job Aid Overview Managers can schedule individual reviews for their direct reports from the employee record. Instructions Pathway: My Team > Talent > Performance Reviews Step 1 Click Schedule New Review. 2 Navigate to the employee record. Action 3 In the Select a Policy field, select the applicable review policy. 4 In the Review Date field, select the date of the review. 5 In the Review Due Date field, select the date that the review owner must submit it for approval. 6 In the Review Period Start Date field, select the first day of the review period. 7 In the Review Period End Date field, select the last day of the review period. 8 Click Save. 9 Click Return to List ADP, LLC A-6 W8010_ILT_ WFN80V01_0415

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151 PERFORMANCE MANAGEMENT FOR ADP WORKFORCE NOW APPENDIX Starting a Review as a Practitioner Job Aid Overview Practitioners can start performance reviews by selecting contributors, due dates, reminders, and goals. Instructions Pathway: People > Talent > Performance Reviews Step Action 1 Navigate to the employee record. 2 Click the Action icon and select Start Review. 3 If necessary, enter new review dates. 4 In the Add Contributors field, select one of the following: IF the contributor(s) are/is: The employee The employee s manager Other employees Other Managers THEN: Select Employee (Self Assessment) Select Direct Manager 1. Select Peers 2. Select employees to contribute as peers 3. Click Save 1. Select Other Managers 2. Select employees to contribute as other managers 3. Click Save 5 In the Assign Due Date field, enter the date by which contributors must complete and submit the form. 6 In the Send Reminder field, enter the date on which to send a reminder notification to the contributors. 7 Click Add Goals to Review. 8 Select goals to include in the review and click Done. 9 Click Save ADP, LLC A-7 W8010_ILT_ WFN80V01_0415

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153 PERFORMANCE MANAGEMENT FOR ADP WORKFORCE NOW APPENDIX Completing a Review Form as a Practitioner Job Aid Overview Practitioners can complete performance reviews. Instructions Pathway: People > Talent > Performance Reviews Step Action 1 Navigate to the employee record. 2 Click the Action icon and select Perform Review. 3 Enter comments and select ratings. 4 Click Save and then select Save. 5 Click Submit Review ADP, LLC A-8 W8010_ILT_ WFN80V01_0415

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155 PERFORMANCE MANAGEMENT FOR ADP WORKFORCE NOW APPENDIX Releasing a Review to an Employee as a Practitioner Job Aid Overview Once a performance review form is completed, it must be released to the employee to review and acknowledge. Instructions Pathway: People > Talent > Performance Reviews Step 1 Navigate to the employee record. Action 2 Click the Action icon and select Release to Employee ADP, LLC A-9 W8010_ILT_ WFN80V01_0415

156 To Insert a Question Place the cursor on the first line after the page break. On the Insert menu, select the appropriate question type. ACT/Rollout Project Information Session/Course Title (40 character limit): Performance Management for ADP Workforce Now Session Name / Unit (ex. P0250 or S1AU/M): Course ID: (P0250 or 25100) MA_WFN80227 New Update ACT Project Information Job Function: RX:

157 Question number: 1 Question type: Multiple Response Graphic filename(s) and location Question text The following are setup tasks a client must complete before they can use the Performance Management feature: (select all that apply) Answer Choices a) Assign job competencies b) Create performance review questions c) Schedule the performance review d) Select performance goals Shuffle Choices? Yes No Correct Answers (Enter correct answer choices, letters only): A & B Feedback For correct answer: Correct! For incorrect answer: (Standard: One or more of your choices are incorrect.) One or more of your choices are incorrect.

158 Question number: 2 Question type: Multiple Choice Graphic filename(s) and location Question text You can assign and remove competencies: Answer Choices a) To/From the performance review template b) To/From the job c) When starting the performance review d) To/From the performance review policy Shuffle Choices? Yes No Correct Answer (Enter correct answer choice, letter only): B Feedback For correct answer: Correct! For incorrect answer: You assign or remove competencies to/from the job.

159 Question number: 3 Question type: Multiple Choice Graphic filename(s) and location Question text You can add weightings to the following. (select all that apply) Answer Choices a) Goals b) Rated questions c) Competencies d) Non-rated questions Shuffle Choices? Yes No Correct Answers (Enter correct answer choices, letters only): B & C Feedback For correct answer: Correct! For incorrect answer: (Standard: One or more of your choices are incorrect.) One or more of your choices are incorrect.

160 Question number: 4 Question type: Multiple Choice Graphic filename(s) and location Question text Which of the following statements about rating scales is/are true? (select all that apply) Answer Choices a) When assigning point values, clients must list the ratings from lowest to highest (ascending order). b) In order to use a rating scale, performance review questions must use the Rating Scale answer type. c) When using a rating scale with point values, the application will calculate scores based on the ratings the review owner selects when completing the performance review. d) Clients can edit rating scales at any time. Shuffle Choices? Yes No Correct Answers (Enter correct answer choices, letter only): A, B, & C Feedback For correct answer: Correct! For incorrect answer: (Standard: One or more of your choices are incorrect.) One or more of your choices are incorrect.

161 Question number: 5 Question type: Multiple Choice Graphic filename(s) and location Question text Performance review policies include the following settings: (select all that apply) Answer Choices a) Specific performance review questions b) Scheduling options c) Contributor roles d) Employee acknowledgement Shuffle Choices? Yes No Correct Answer (Enter correct answer choices, letters only): B & D Feedback For correct answer: Correct! For incorrect answer: (Standard: One or more of your choices are incorrect.) One or more of your choices are incorrect.

162 Question number: 6 Question type: Multiple Choice Graphic filename(s) and location Question text A client needs to generate a list of employees who are not scheduled for a review. Which report do they run? Answer Choices a) Performance Review Assignments b) Performance Reviews Working Copy c) Performance Reviews Final Review d) Performance Reviews Unscheduled Shuffle Choices? Yes No Correct Answer (Enter correct answer choice, letter only): A Feedback For correct answer: Correct! For incorrect answer: Only the Performance Review Assignments report can generate a list of employees who are not scheduled for a review.

163 Question number: 7 Question type: Multiple Choice Graphic filename(s) and location Question text Which of the following statement(s) about organizational goals is/are true? Answer Choices a) Only practitioners can make changes to locked organizational goals and the changes display to everyone who is assigned the goal. b) Anyone can make changes to unlocked organizational goals. c) Changes a practitioner makes to an unlocked organizational goal will only display to anyone assigned the goal after making the change. d) Practitioners can assign organizational goals as team goals. Shuffle Choices? Yes No Correct Answers (Enter correct answer choices, letters only): A, B, & C Feedback For correct answer: Correct! For incorrect answer: (Standard: One or more of your choices are incorrect.) One or more of your choices are incorrect.

164 Question number: 8 Question type: Selection/Matching Graphic filename(s) and location Question text Which of the following settings are included in performance review templates? (select all that apply) Answer Choices a) Specific performance review questions b) Scheduling options c) Contributor roles d) Employee acknowledgement Shuffle Choices? Yes No Correct Answer (Enter correct answer choices, letters only): A & C Feedback For correct answer: Correct! For incorrect answer: (Standard: One or more of your choices are incorrect.) One or more of your choices are incorrect.