Accessing Your Buckeye Broadband Online Account and Detailed Express Phone Bill.

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1 Accessing Your Buckeye Broadband Online Account and Detailed Express Phone Bill. You can now view and pay your Buckeye Broadband bill online by visiting and clicking on the View and Pay link from the home page. This link also provides event detail for your residential phone service (for example, 411, operator assistance calls or toll charges). To Login you will need: An Internet connection A Web browser such as Microsoft Internet Explorer, with cookies enabled. (In most cases, cookies are enabled by default-if you can not access your Buckeye Broadband account, please access your browser s help application for instructions on how to verify cookies are enabled) A PDF reader application, such as Adobe Acrobat Reader Your log-in information (see instructions under initial login and password) Upon logging in, you will have the ability to view the following: View Bills - View/download/print the last three months of bills. Long Distance Call Log - View your long distance call activity. Account Balance - View your current account balance. Make a Payment - Make a credit card payment to your Buckeye Broadband account. Online Payment Log - View the last five on-line payments made to your account. Log Out - Log out of your current session. Account Number and Secret Code: We have made logging into your Buckeye Broadband account quick and easy. You can log in using either of the following two methods: 1. Use your MY ACCOUNT username/password: If you are a Buckeye Express customer, you can use your Member Services username and password by entering this information in the appropriate fields. If you do not remember your MY ACCOUNT username/password, contact an Internet Support Technician at Use your Buckeye Broadband account number and unique password: Your Account Number will be the main 6 to 8 digits of your account number (found in the upper right-hand portion of your Buckeye Broadband bill), and will be similar to one of the examples below. As shown in the following examples, do not include the first one or two zeros, or the -1 at the end. Example A: No leading zeros in your account number Use all 8 main numbers. Login would be: Example B: One leading zero in your account number Use the 7 main numbers. Login would be: Example C: Two leading zeros in your account number Use the 6 main numbers. Login would be:

2 Your Security Code can be found on the upper right hand corner of your bill. How to Log In: Make sure your Internet Browser has Cookies enabled. Go to and click on the View and Pay link in the upperright hand corner. Enter your Login and Password (see page 1 of this document for more information) Once logged in, you will be directed to a page containing details for the past months of phone bills (if available), displayed by month. Clicking on a button will open a PDF file for that month in your PDF reader application. Please note this is a rolling list, so the oldest month will be replaced when a new bill is available. To ensure you always have access to each month s detailed bill, we encourage you to download and save a copy of each PDF to your computer, plus print hard copies for your records. Please refer to Reading Your hone Bill on the following pages to learn more about the information contained in the PDF file.

3 Reading Your Express Phone Detailed Bill: 1. Overview of Charges Billing Period Summary for Previous and Current Charges Total Will Match Line Item on Buckeye Broadband Bill The following pages highlight important areas of your Express Phone detailed bill which can be accessed online at Some information on this detailed bill (where indicated) will be summarized on the Buckeye Broadband bill you receive in the mail. If you notice any discrepancies, please contact Customer Service at (NW Ohio and SE Michigan) or (Erie County).

4 2. Subscriber Summary Summary of Customer Phone Charges Summary of Phone Line(s) Charges

5 3. Local Service Summary Summary of Phone Line(s) Charges

6 4. Local Service Detail Package Summary and Features

7 5. Long Distance Service Summary Summary of Long Distance Charges

8 6. Long Distance Service Detail Long Distance Phone Call Details

9 6. Long Distance Service Detail (cont.) Summary of Long Distance Surcharges and Taxes

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