Office 365 ProPlus FAQ

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1 Office 365 ProPlus FAQ Who can get Office ProPlus All Faculty and Staff on Creighton owned Windows computers After install Office ProPlus it shows Office 2013 Microsoft did that by design but you still have Office ProPlus installed How do I know if I am running Office 2013 or Office ProPlus? Open an Office application then click on File > Account or Office Account. Under the Product Information section on the right it should say Microsoft Office 365 ProPlus Will Classrooms and Labs get Office ProPlus Not at this time. We are working on how licensing will work in those areas What Operating Systems can run Office ProPlus? Windows only I have a Mac, can I get Office ProPlus The Mac equivalent of Office ProPlus is called Office 2016 for Mac. You can download it by logging into click on the gear icon in the upper right hand corner and select Office 365 Settings. Then click on Software and Install at the bottom of the page. I have a red bar saying my product is not licensed/activated Verify you are connected to the internet then close the application and launch it again I use Access databases, can I upgrade? Before upgrading it is recommended that you make a copy of your database and test on a separate machine first. Once it is verified that the database will work all users that use the database will want to upgrade. Will my Excel Macro s continue to work after upgrading? Depending on the amount of customizations made to the Macro some features may not work until updated to work with the new version of Office. Recent file list erased Office ProPlus uses the recent file list from OneDrive so the local recent file list will be erased Shortcuts gone after upgrading You will need to recreate any shortcuts you had for previous versions of Office How do updates work Updates happen automatically Downloaded directly from Microsoft Machine needs to be connected to an internet connection and powered on

2 Not all machines will be updated at the same time o Some users may not get an update for 30 days after it is released Schedule o Weekly 3:00 AM every Sunday, Tuesday and Friday o At log on 15 minutes after log on 30 minutes after log on Can be manually run from within the Office application o File > Account > Office Updates > Update Now My coworkers Office ProPlus updated with new features that I don t have yet Microsoft can take up to 30 days to roll out new updates to all customers. You can manually check for updates to try to update sooner Install Limit Reached If have installed Office ProPlus on more than 5 devices you will see a message that the install limit has been reached. This can happen if you received a new computer or if you logged into another users computer and activated Office. Solution: Click the Go to your account link o Select a device to Deactivate o This will not uninstall office but remove the license from that device for you only o After clicking on yes your Office application will display the following message

3 o Updating Office Forced Update If you haven t updated in several months you may be forced to install an update. Office will prompt you to save your work then to close all Office applications so it can run the update. Manually check for updates You can manually check for updates by opening an Office program, click on File > Account or Office Account then select Update Options and Update Now. If no updates are available you will see this message.

4 Office is busy This message will appear when an update is installing and you attempt to launch an Office program. Wait about one minute then try the application again. Activation issues System Clock incorrect Solution: Adjust Date/Time then close the office application and launch again Known issues Items in the Outlook Outbox are removed after upgrading Install fails if previous ProPlus applications are installed; uninstall prior to installing the new version Adobe Acrobat Pro 10 and older will no longer have the PDF option on the toolbar o Office now has the ability to save a document as a PDF o Alternative is to upgrade to Acrobat Pro 11

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