Path to the Cloud: Order Management

Transcription

1 Path to the Cloud: Order Management Kathy McAndrew Oracle Corporation Mid Atlantic Oracle Applications User Group Meeting November 14, 2014

2 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 2

3 Cloud Order Management Trends, Opportunities, Challenges Order Management Overview Roadmap Summary Oracle Confidential Internal/Restricted/Highly Restricted 3

4 Order Management Trends Channel Proliferation Increased Fulfillment Complexity Reduced Time to Market Tech Savvy Users 4

5 Information Technology (I.T.) Challenges Shrinking Budgets Process Innovation Mobile Applications Security System Upgrades System Integrations

6 Cloud is becoming a New Platform for Digital Supply Chains 2020 $133 billion 2013 $52 billion SaaS Market Oracle Confidential Internal/Restricted/Highly Restricted 6

7 Cloud s Business Impact Speed Transform Innovate Benefits

8 Channel & Process Integration Options Co-Existing with the Cloud Cloud Web Call Center Direct Mobile EDI Quotes & Orders Order Management & Distributed Order Orchestration Fulfillment Warehouse Mfg Partner 3PL Webstore Commerce On-premise Web Call Center Direct POS Kiosk Mobile EDI Quotes & Orders Fulfillment Warehouse Mfg Partner Store 3PL

9 Order Management Overview Order Capture Capture customer demand Price Order Visibility Configure Tax Channels for Web, Mobile, Call Center, Direct Sales, Partners Catalogs, pricing, availability, order status Select Order Capture Change Order Fulfillment Orchestrate & monitor fulfillment Coordination with Purchasing, Manufacturing, Logistics, etc. to fulfill orders Social, Mobile, Analytic Insight Enrich Source & Promise Return Order Fulfillment Fulfillment Visibility Route Reporting & analytics Update Copyright 2014, Oracle and/or its affiliates. All rights reserved.

10 Order Management Roadmap Now Next Calendar Year Late Next Calendar Year Future Fulfillment Enhancements Quote-to-cash Order Management Global Order Promising Order Management Configuration Pricing Integrated SCM Processes Commerce Integration Integrated SCM Processes Social

11 Distributed Order Orchestration & Global Order Promising One order hub for all channels Dynamic rules & processes Unified promising & allocation Flexible Integration

12 Distributed Order Orchestration & Global Order Promising One Order Hub for all Channels Stores Call Center ecommerce Sites Mobile Distributed Order Orchestration Stores Warehouses Drop-Ship Vendors Billing / Fin.

13 Distributed Order Orchestration & Global Order Promising One order hub for all channels Dynamic rules & processes Unified promising & allocation Flexible Integration Sourcing Rule 1 Stores Call Center ecommerce Sites Mobile 1 Zone 1 Store1 Distributed Order Orchestration 2 Store 2 Sourcing Rule 2 1 Customer1 Zone 2 Stores Warehouses Drop-Ship Vendors Billing / Fin. Store 3 2 Store4 Customer 2

14 Distributed Order Orchestration & Global Order Promising One order hub for all channels Dynamic rules & processes Unified promising & allocation Flexible Integration Sourcing Rule 1 Stores Call Center ecommerce Sites Mobile 1 Zone 1 Store1 Distributed Order Orchestration 2 Store 2 Sourcing Rule 2 1 Customer1 Zone 2 Stores Warehouses Drop-Ship Vendors Billing / Fin. Store 3 2 Store4 Customer 2

15 Distributed Order Orchestration & Global Order Promising One order hub for all channels Dynamic rules & processes Unified promising & allocation Flexible Integration Sourcing Rule 1 Stores Call Center ecommerce Sites Mobile 1 Zone 1 Store1 Distributed Order Orchestration 2 Store 2 Sourcing Rule 2 1 Customer1 Zone 2 Stores Warehouses Drop-Ship Vendors Billing / Fin. Store 3 2 Store4 Customer 2

16 Order Fulfillment (DOO) Enhancements Backlog Management Mass scheduling/reservations Consumable Business Events Cross line coordination (e.g. enhanced returns) Parallel Processes

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19 Cloud Quote-to-Cash CPQ Integration Points Quotes Standard / ATO Items, kits & multi Level PTO configurations, recurring services New, revise, cancel Orders Status updates CPQ OM/GOP Quote View, Source, Process Order Management & Global Order Promising Search & view sales orders Fulfillment process visibility Pro-active notification of potential problem orders Predefined actions to fix problem orders Supply visibility & Selection of optimal fulfillment source Lead-time, ATP, CTP, and PTP promising What-if analysis of alternate scenarios with cost and deliverytime metrics Mass update operations to manage backlog and rescheduling Pre-integration with CPQ, Oracle Cloud Inventory & Finance Logistics Finance Ship & Fulfill Bill & Collect

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27 Order Management Roadmap Order Visibility Configure Price Tax Add capture functions to enable direct order creation and change Integrated cloud SCM processes Select Order Capture Change Multiple quote/order creation points Enrich Source & Promise Return Order Fulfillment Fulfillment Visibility Route Reporting & analytics Update

28 Dashboard

29 Create Pricing Availability Returns

30 Create Pricing Availability Returns

31 Create Pricing Availability Returns

32 Configure

33 Process Fulfillment Status Holds Errors

34 Process Fulfillment Status Holds Errors

35 Process Fulfillment Status Holds Errors

36 Cloud Order Management Summary Lower Upfront Cost Support of cross channel order processes through cloud deployment and pre-integrated cloud based quote-to-cash solutions. Cloud Order Management Faster Time to Market Pre-integration to popular ERPs and simplified cloud based integration tools for integration with existing on-premise or cloud based selling and fulfillment applications. Reduced IT Budget Complete end-to-end managed cloud services for Oracle hardware and software across the entire operations lifecycle deployment, management, monitoring, patching, security, and upgrade services. Increased Customer Sat Consistent responses to order inquires across channel touch points on a 24/7 global to keep tech savvy users happy.

37 Oracle Value Chain Summit Enabling Agents of Change Why Attend? Hear Exciting Speakers: NFL Legend Steve Young, Co-Author of Green to Gold Andrew Winston and Aerobatic Pilot Sean Tucker are in the lineup. Learn from the Experts: Listen to case studies from leading companies and speak with top partners who have championed change. Expand Your Network: With attendees, this summit is a networking bonanza. Improve Your Skills: Enhance your expertise by joining NEW hands-on training sessions. January 26-28, 2015 San Jose McEnery Convention Center More than 150 sessions across: Maintenance Manufacturing Procurement Product Value Chain Value Chain Execution Value Chain Planning Cross Value Chain Learn more: OracleValueChainSummit.com Join the conversation: #OVCS Copyright 2014, Oracle and/or its affiliates. All rights reserved.

38 Questions?

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