Human Resources. Andrew Burgess

Transcription

1 Human Resources Andrew Burgess

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8 Big Data Connectivity Storage Processing Speed

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10 The robots of today CPU Physical Virtual Intelligent

11 The robots of today CPU Physical Virtual Intelligent

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17 The robots of today CPU Physical Virtual Intelligent

18 What is Robotic Process Automation? The use of flexible software tools to automate manual activities for the delivery of business processes or IT services

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20 Accounts Receivable; Billing, Dispute, Order Management automation of processing and reporting SIM card processing for mobile phone operators end to end automation of the SIM request and delivery process Automation of the completion of trades and transactions in Financial Services firms CHAPS processing Personal Loan Application Opening - Automation of process for new loan applications New customer onboarding processes Compliance Reporting automation: automated preparation of reports for the FCA Automated invoice processing Automated Fraudulent Account Closure Process - Rapid closure of compromised accounts

21 The number of days taken to close the month-end books of a Primary Health Care Trust, from 12

22 50% The amount the same firm thinks the headcount will be reduced by after three years

23 The number of minutes taken to complete a compliance audit at a major bank, from 7 hours

24 175m The reduction in bad debt provision at a global bank from automation

25 1200% The achievable ROI from automation at a medical billing company

26 Number of months required to achieve ROI at an online retailer

27 >250 The number of FTEs saved by a major UK utility company

28 The typical cost of a software agent compared to a typical offshore BPO FTE

29 The typical cost of a software agent compared to a typical onshore BPO FTE

30 The amount of hours that software robots require off for food, sleep, sickness and holiday

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32 The robots of today CPU Physical Virtual Intelligent

33 The Automation Spectrum Ruled Based Process Characteristic AI / Learning Cognitive Structured Semi-structured (patterned) Input Type Unstructured (free form)

34 AI in Insurance The most value from AI will be delivered from the additional insights that it makes available Paper contracts Scanned Analysed Tagged Paper contracts Scanned Analysed Tagged Stored LPO AI Assessed Managed Stored AI

35 AutomatingH uman Resources

36 Job Posting

37 CV Matching

38 Candidate Screening

39 Interview Scheduling

40 Employee Onboarding

41 Employee Self Service

42 Risk management and analytics

43 Automation enables organic growth, avoiding expensive enterprise systems

44 The impact on HR

45 The automation lifecycle 1. A robot/computer cannot possibly do the tasks I do. 2. OK, it can do a lot of them, but it can t do everything I do. 3. OK, it can do everything I do, except it needs me when it breaks down, which is often. 4. OK, it operates flawlessly on routine stuff, but I need to train it for new tasks. 5. OK, it can have my old boring job, because it s obvious that was not a job that humans were meant to do. 6. Wow, now that robots are doing my old job, my new job is much more fun and pays more! 7. I am so glad a robot/computer cannot possibly do what I do now. 1. A robot/computer cannot possibly do the tasks I do

46 Less human resources = less Human Resources

47 The spotlight is on the Human Resources function to demonstrate value

48 HR as Business Partners RPA can enable streamlined and accurate processes, self-service and analytics

49 The rise of the C.A.O.

50 Automation leadership

51 Implementing RPA Identify processes with appropriate characteristics Create a candidate list of potential processes Carry out pilot and build business case Roll out robots Rules based / predictable / replicable High volume / scalable Interview scheduling Payroll, revenue management, fraud management Fulfillment in multiple backend systems Automated helpdesk facilities Supported by technology, or can be Dashboard management Job posting Rely on multiple systems / not addressed by existing integration Employee Onboarding Healthcare enrollment, claims and benefits configuration Where poor quality results in high risk and/or high cost Recruitment processing Document management and related automated processes

52 Future Implications

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55 > $900bn Market Capitalisation < 190,000 Employees

56 Resistance is futile Resisting the robots is futile; they re going to keep improving, and companies are going to keep buying and deploying them. And more fundamentally, resistance is deeply misguided because it s exactly the same as resisting progress toward a post-drudgery, postsweatshop world Andrew McAfee

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58 Thank you Andrew Burgess ajburgess.com