This manual is for Windows 8.1 Pro (64 bit) only.

Transcription

1 Express5800 Series Windows 8.1 Pro Installation Guide Express5800/53Xi This manual is for Windows 8.1 Pro (64 bit) only. Microsoft, Windows, Windows Server, Active Directory and Hyper-V are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners. The information in this document is subject to change at any time. Reproduction of this document or portions thereof without prior written approval of NEC is prohibited. This document and the NEC product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product October 29 Rev.1

2 Latest editions This document was created based on the information available at the time of its creation. The screen images, messages and procedures may differ from the actual screens, messages and procedures. Substitute as appropriate when content has been modified. The most recent version of Installation Guide, as well as other related documents, is also available for download from the following website. Notations used in the text The symbols used in this document include the following: Important Indicates required actions when handling hardware or operating software. If you do not follow the procedures indicated, serious issues such as hardware faults and data loss may occur. Note Indicates points to be checked before handling hardware or operating software. Tips Indicates useful information. Optical disk drives Throughout this document, optical disk drives mean: 1. DVD-ROM drive 2. DVD Super MULTI drive Supported drives differ depending on the workstartin model

3 Contents Latest editions... 2 Notations used in the text... 2 Optical disk drives... 2 Contents Introduction Supported Models Scope of OS Editions About BIOS Supported upgrade paths Setting Up the Operating System Installing Windows Update to Windows 8.1 from Windows Before You Start Preparation for Operating System Installation Supported Mass Storage Controllers Downloads Before Starting Setup Installing Windows Update to Windows 8.1 from Windows Preparation for Update Applications Option Graphics Accelerator Driver Update procedure to Windows 8.1 from Windows Preparation for applying Starter Pack MEI Driver (Version ) Intel (R) HD Graphics Driver (Version: ) Option Graphics Accelerator Driver AUDIO Driver (Version: ) Installing Starter Pack

4 8. Setting Up Device Drivers Installing the LAN drivers LAN drivers Optional LAN board Network adapter name Setting up LAN drivers Setting link speed Wake On LAN (WOL) Graphics Accelerator Driver Option Graphics Accelerator Driver Sound Driver License Authentication Setup for Solving Problems Memory Dump (Debug Information) How to Obtain a User-mode Process Dump File Windows System Recovery Troubleshooting Windows Event Logs Document Revision History

5 1. Introduction This document provides step-by-step guidance for installing Windows 8.1 Pro on the Express5800 Series workstartins. Before you install Windows 8.1 Pro, read this document carefully. 1.1 Supported Models The following models are supported by this document. Model Names Express5800/53Xi 1.2 Scope of OS Editions You can install the following Windows operating systems (editions) with this guide. 32-bit(x86) architecture is not supported. Expression in this document Windows OS Edition name Windows 8.1 Windows 8.1 Pro 1.3 About BIOS The installation on Legacy BIOS mode is not supported. 1.4 Supported upgrade paths This workstation supports the following upgrade paths. 32-bit(x86) architecture is not supported. Before an upgrade Windows 8 Pro 64-bit After an upgrade Windows 8.1 Pro 64-bit Tips Hereafter, the upgrade from Windows 8 to Windows 8.1 will be referred to as 'Update' in this document

6 2. Setting Up the Operating System See the figure below to find a section appropriate to your OS installation. 2.1 Installing Windows 8.1 Start Chapter 3 Before You Start Chapter 4 Before Startting Setup Update BIOS Chapter 5 Installing Windows 8.1 Chapter 7 Inatalling Starter Pack Chapter 8 Setting Up Device Drivers Chapter 9 License Authentication Chapter 10 Setup for Solving Problem The installation is complete. If you need to install applications after installing the operating system, refer to the application installation guides

7 2.2 Update to Windows 8.1 from Windows 8 Start Chapter 3 Before You Start Chapter 4 Before Startting Setup Update BIOS Chapter 6 Update to Windows 8 from Windows 8.1 Chapter 7 Inatalling Starter Pack Chapter 8 Setting Up Device Drivers Chapter 9 License Authentication Chapter 10 Setup for Solving Problem The installation is complete. If you need to install applications after updating to windows 8.1 from windows 8, refer to the application installation guides

8 3. Before You Start Before installing Windows 8.1, check the hardware environment (disk array configuration, etc.) referring to the User s Guide and other documents included on the EXPRESSBUILDER DVD. 3.1 Preparation for Operating System Installation Make sure that you have all the following modules and documents. Starter Pack for Windows 8.1 Pro ( Starter Pack ) Module Name Win zip Supported Models Express5800/53Xi Microsoft operating system installation media ( Windows 8.1 DVD-ROM ) * When you update to Windows 8.1 from Windows 8, OS installation media is not required. It can be updated from Windows Store. Windows 8.1 Pro Installation Guide (this document) Accessories for Express5800 Series workstartins EXPRESSBUILDER DVD ( EXPRESSBUILDER ) Important After you have installed Windows 8.1, do not apply Starter Pack (EXPRESSBUILDER version x) for Windows 8 attached to EXPRESSBUILDER or that has released in our Web site. Starter Pack for Windows 8 is not available on Windows 8.1. Be sure to apply Starter Pack for Windows 8.1 that suitable to purchased system. Tips For the details about the Starter Pack, see 3.3 Downloads section. For copying the Starter Pack, prepare an optical disk. You can find the document in EXPRESSBUILDER. To open the document, select Instruction Manual on the menu. 3.2 Supported Mass Storage Controllers This support kit does not support Mass Storage Controllers

9 3.3 Downloads Before you start installing Windows 8.1, download the Starter Pack applicable to your system following the steps below. 1. Download the Starter Pack. (1) Go to NEC Corporation Web site at (2) On NEC Express5800/50 Series Microsoft Windows 8.1 Support Kit page, select the appropriate model name on the list of supported models. (3) Scroll down to Windows 8.1 Support Kit section and download the module. 2. After downloading the Starter Pack, unzip the file in any folder (e.g. C:\TEMP) on the hard disk drive. Folders which include double-byte characters or spaces in their names cannot be specified. If you copy the Starter Pack to an optical disk such as a DVD, copy all the files and folders without changing the structure. Tips If folder hierarchy is too deep, extraction of setup programs may not be performed correctly. If you use a DVD, write the data in a format compatible with Windows operating system. 3. After copying the modules, delete all the files and unzipped folders on the hard disk drive

10 4. Before Starting Setup Before you install Windows 8.1, read this chapter carefully. Windows Activation To activate Windows 8.1, enter the Product Key written on the COA (Certificate of Authenticity) label. The COA label of Windows 8.1 is attached to the operating system media package. See Chapter 8 of this document, Activating Windows, for details. Starter Pack The Starter Pack includes the necessary drivers for the Express5800 Series. Be sure to install Starter Pack. System BIOS Set the Boot Mode parameter in the Boot menu to UEFI Mode. [BOOT] - [Boot Mode] - [UEFI]

11 Hardware configuration The following hardware configurations require special procedures. Setup on a computer that has multiple physical drives When you install Windows 8.1, disk drive numbers displayed on the screen may not correspond to the actual slot locations. Select the install location by disk capacity or partition size. If you select the incorrect disk drive, existing data may be deleted unexpectedly. Important Refer to the Microsoft Website for details. Reinstalling to a mirrored volume When you install Windows 8.1 in a mirrored volume created using Windows feature, disable mirroring before installing the operating system and enable it again after the installation. Use [Disk Management] to create, disable, or remove the mirrored volume. Peripheral devices such as RDX/MO Remove an RDX/MO device before installing an OS. Some peripheral devices need to be halted before installation. Refer to the manual provided with the peripheral devices for how to set a device appropriate to installation. DAT, LTO, and similar media Do not set media that is unnecessary to installation during setup. Setup when mass memory is installed If mass memory is installed in your system, the large size of paging file is required at installation. Thus, the partition size for storing debug information (dump file) may not be secured. If you fail to secure the dump file size, use clean installation for setup, and allocate the file space required for storing the dump file to other hard disk drives by performing the following steps. 1. Set the system partition size to a size sufficient to install the OS and paging file. 2. Specify another disk as the destination to store the debug information (required dump file size) by referring to Chapter 10(Setup for Solving Problems). If hard disk drives do not have enough space to write dump file, add another disk drive after installation. Note If the partition size for installing Windows is smaller than the size to install the OS and paging file, expand the partition size or add another hard disk drive. If sufficient space cannot be secured for the paging file, perform either of the following after setting up using clean installation is complete

12 - Specify a hard disk drive other than the system drive as the location to store the paging file for collecting memory dump. Create a paging file of the installed memory size MB or more in a drive other than the system drive. The paging file that exists in the first drive (in the order of drive letter C, D, E,...) is used as the temporary memory dump location. Therefore, the size of the paging file must be "installed memory size MB" or more. Paging files in dynamic volumes are not used for dumping memory. The setting is applied after restarting the system. Example of correct setting C:No paging file exists D:Paging file whose size is "installed memory size MB" or more The paging file in drive D can be used for collecting memory dump because its size satisfies the requirement. Example of incorrect setting 1 C:Paging file whose size is smaller than the installed memory size D:Paging file whose size is "installed memory size MB" or more The paging file in drive C is used for collecting memory dump, but collection may fail because the size of the paging file is smaller than the installed memory size. Example of incorrect setting 2 C:Paging file whose size is "installed memory size 0.5" D:Paging file whose size is "installed memory size 0.5" E:Paging file whose size is 400 MB The total paging file size in all drives is "installed memory size MB", but collection may fail because only the paging file in drive C is used for collecting memory dump. Example of incorrect setting 3 C:No paging file exists D:Paging file whose size is "installed memory size MB" or more (in dynamic volume) Paging files in a dynamic volume cannot be used for collecting memory dump. Thus, collecting memory dump fails

13 - Specify a drive other than the system drive for "Dedicated Dump File". Create the registry shown below by using the Registry Editor and specify the name of Dedicated Dump File. <When specifying the file named "dedicateddumpfile.sys" in drive D> Key : HKEY_LOCAL_MACHINE\SYSTEM \CurrentControlSet\Control\CrashControl Name : DedicatedDumpFile Type : REG_SZ Data : D:\dedicateddumpfile.sys Note the following when specifying Dedicated Dump File: Pay strict attention to edit the registry. The setting is applied after restarting the system. Specify a drive that has free space of "installed memory size MB" or more. Dedicated Dump File cannot be placed in dynamic volumes. Dedicated Dump File is only used for collecting memory dump, and is not used as virtual memory. Specify the paging file size so that sufficient virtual memory can be allocated in the entire system. System partition size The system partition size can be calculated by using the following formula. OS size + paging file size + dump file size + Hibernation file size + application size OS size = 9,400MB Paging file size (recommended) = Mounted memory size 1.5 Dump file size = Mounted memory size + 400MB Hibernation file size = Mounted memory size 1.5 Application size = as required by the application For example, if the mounted memory size is 2 GB (2,048 MB), application size is 100MB, the partition size is: 9,400MB + (2,048MB 1.5) + 2,048MB + 400MB + (2,048MB 1.5) + 100MB = 18,092MB

14 The partition size shown above is the minimum partition size required for OS installation. Ensure sufficient partition size for stable system operation. Recommended size is : 20,480MB (20GB) or larger 1GB = 1,024MB Note The paging file size shown above is recommended for collecting debug information (memory dump). The paging file with initial size large enough to store the dump file in the system partition is required. Correct debug information might not be able to be collected due to virtual memory shortage when the paging file is insufficient, so set an enough size of the paging file for the entire system. Regardless of the sizes of mounted memory and write debug information (type of memory dump), the maximum size of the dump file is "mounted memory size MB". If the partition size is smaller than the recommended size, specify the larger size for partition, or add another disk. Tips When new partition is created, Windows creates the following three partitions at the top of hard disk drive. Recovery partition :300MB EFI System partition(esp) :100MB *1 Microsoft reserved partition (MSR) :128MB *2 528MB is allocated to these 3 partitions. Example: If 61,440MB (60GB) is specified for partition size, usable space will be: 61,440MB - (300MB + 100MB + 128MB) = 60,912MB Free space Recovery partition (300MB) System partition Microsoft reserved partition (MSR) *2 (128MB) EFI System partition (ESP) *1 (100MB) *1 :260MB may be allocated to this partition depending on hard disk drive type. *2 :This partition is not displayed on [Disk Management]

15 Diverting existing partition If you attempt to install Windows 8.1 in a partition which was created by other OS, the following message will appear. A partition like this cannot be used for Windows 8.1. You need to create a new partition. Using BitLocker If using BitLocker, note the following. Be sure to keep the recovery password secure. Do not keep it near a workstation running BitLocker. Important If the recovery password is not entered, the OS cannot be started, and the content of the partition encrypted by BitLocker cannot be viewed any more. The recovery password might be required at startup of the OS after the following: Replacement of motherboard Change of BIOS setting Initialization of trusted platform module (TPM) * * Depending on your system, it may not be supported. Refer to the document about hardware. To reinstall the operating system into a partition that is encrypted with BitLocker, delete the BitLocker-encrypted partition prior to reinstallation

16 5. Installing Windows 8.1 Note Before setup, read Chapter 1 (4. Before Starting Setup). 1. Power on the display unit, then the workstation. 2. Boot the system from OS install media. The message "Press any key to boot from CD or DVD..." appears at top of the screen. Press the <Enter> key to boot from the media. 3. Select a language and other options from the drop-down lists, and then click Next. When this screen does not appear, the <Enter> key was not pressed properly in Step 2. Reboot this workstation, and follow the procedure from Step 2 again. Select English (United States). Click Install now. The installation of Windows 8.1 starts

17 4. When requested, enter the product key, and click Next. 5. Read the license terms carefully. If you agree, select I accept the license terms, and then click Next. 6. Select the type of installation you want. Select Custom: Install Windows only (advanced)

18 7. Click New. Enter a partition size in text box, and then click Apply. If a partition has already been created, go to step 9 When the following screen appears, click OK. Tips When new partition is created, Windows creates the following three partitions at the top of hard disk drive. Recovery partition EFI System partition(esp) Microsoft reserved partition 8. Select the partition created in step 7, and click Format. 9. Select the partition created, and then click Next. Tips The number of partitions displayed on a screen depends on your system configuration

19 When the following message appears, the installation starts automatically. When Windows 8.1 has been installed, the workstation restarts automatically. After restart, setup of Windows starts. 10. Specify the necessary information on Personalize screen, and click Next. 11. Verify the setting. Click Use express settings here. [Use express settings] screen

20 When selecting Customize, confirm each item on screen, and select appropriately. [Customize] screen (1/3) [Customize] screen (2/3) [Customize] screen (3/3)

21 12. Enter the user name and password, and click [Finish]. Windows 8.1 starts. 13. See Chapter 7 (Installing Starter Pack) and follow the instructions. 14. See Chapter 8 (Setting Up Device Drivers) and follow the instructions. 15. See Chapter 9 (License Authentication) and follow the instructions. 16. See Chapter 10 (Setup for Solving Problems) and follow the instructions. The installation is complete

22 6. Update to Windows 8.1 from Windows Preparation for Update To update Windows 8 to Windows 8.1, confirm the contents described here beforehand. Note To execute this process, be sure to Logon or Sign-in to the system with an account having the administrative privileges Applications If you need to uninstall applications, refer to each installation guides (manual) Option Graphics Accelerator Driver (1) In case of a nvidia product. 1. Push a <Windows> key and a <X> key at the same time and click Control Panel from the indicated list. 2. If a Control Panel is indicated, click uninstall a program. (If it s icon indication, click program and function.) 3. Double-click NVDIA Graphics driver (the version of the driver). 4. If the system indicate "Do you really want to remove this software?", click uninstall. Then uninstallation is begun. 5. If the system indicate "NVDIA Uninstaller has finished", click RESTART NOW, then the system is restarted. 6. After a restart, perform procedure 1~ Double-click NVDIA Audio driver (the version of the driver). 8. If the system indicate "Do you really want to remove this software?", click uninstall. Then uninstallation is begun. 9. If the system indicate "NVDIA Uninstaller has finished", click RESTART NOW, then the system is restarted

23 6.2 Update procedure to Windows 8.1 from Windows 8 Note Refer to "4.Before Starting Setup" before updating Windows 8 to Windows 8.1. Refer to web page of Microsoft, and then update Windows 8 to Windows Follow procedure below upon completion of updating to Windows Refer to "6.3 Preparation for applying Starter Pack", and uninstall drivers as needed. 2. See Chapter 7 (Installing Starter Pack) and follow the instructions. 3. See Chapter 8 (Setting Up Device Drivers) and follow the instructions. 4. See Chapter 9 (License Authentication) and follow the instructions. 5. See Chapter 10 (Setup for Solving Problems) and follow the instructions. The updating to Windows 8.1 from Windows 8 is completed now. 6.3 Preparation for applying Starter Pack If you update to Windows 8.1 from Windows 8, confirm the contents that described here before applying Starter Pack, and uninstall drivers. Note To execute this process, be sure to Logon or Sign-in to the system with an account having the administrative privileges MEI Driver (Version ) 1. Press <X> key and <Windows> key, then click Control Panel from the indicated list. 2. If Control Panel is indicated, click Uninstall a program. * When method of representing is an icon, click Programs and Features. 3. From the list shown to the screen right side, click Intel (R) Management Engine Components, and click Uninstall. 4. If Intel (R) Installation Framework is indicated, click Next. Uninstallation will be begun. 5. If "Click Next to continue" is indicated, click Next. 6. If "Uninstallation is Complete" is indicated, click Finish. 7. If indication of "Intel (R) Installation Framework" goes off, restart a system

24 6.3.2 Intel (R) HD Graphics Driver (Version: ) 1. Press <X> key and <Windows> key, then click Control Panel from the indicated list. 2. If Control Panel is indicated, click Uninstall a program. * When method of representing is an icon, click Programs and Features. 3. From the list shown to the screen right side, click Intel (R) HD Graphics Driver, and click Uninstall. 4. If Intel (R) Installation Framework is indicated, click Next. Uninstallation will be begun. 5. If "Click Next to continue." is indicated, click Next. 6. If "Uninstallation is Complete" is indicated, click Finish, then the system restarts automatically Option Graphics Accelerator Driver (1) In case of a nvidia product. After an update to Windows 8.1, a graphics driver is sometimes installed. When a graphics driver was installed, please uninstall it before applying Starter Pack. Please refer to a "6.1.2 Option graphics accelerator driver (1) In case of a nvidia product." for uninstallation method AUDIO Driver (Version: ) 1. Press <Windows logo> key + <X> on your keyboard, clicking Control Panel. 2. Under View by:, select Large Icons, and then tap or click Programs and Features. 3. Double-click Realtek High Definition Audio Driver. 4. In the message that appears, click Yes. Do you want to completely remove the selected application and all of its features? 5. When the message InstallShield Wizard Complete appears, click to select "Yes, I want to restart my computer now.", and click Finish to restart the system

25 7. Installing Starter Pack Starter Pack contains drivers customized for the Express5800 Series. Before using your system, be sure to apply necessary modules to run Windows 8.1 (Starter Pack) dedicated for supported models. A Starter Pack can be used only for the supported models. Also, Starter Pack for Windows 8 is not available. If you need to download Starter Pack, see Downloading in Chapter 3.4. Important Also install Starter Pack in the following cases. The system configurations have been changed (If an internal optional device is installed or removed, apply the Starter Pack. If a dialog box prompting system reboot is displayed, reboot the system according to the on-screen instructions, and then apply the Starter Pack.) If the system was recovered using a recovery process If a system has been restored using the backup tool Note The Scalable Networking Pack (SNP) function is disabled upon Starter Pack installation is complete. The setting of SNP function may affect the system performance. 1. Sign-in to the system using the built-in administrator account (or an account with administrative rights). If you use the Starter Pack on a DVD, place the media into the disk drive. 2. Click Search on the charm bar. (Or select Run on the menu that appears when you right click on the lower left corner of the screen.) Search Run

26 3. Enter the following path and press <Enter>. <drive letter>:\winnt\bin\pkgsetup.vbs A path which includes double-byte characters or the space character cannot be used here. Search Run Tips For example, the Starter Pack is stored in temp folder in drive D. Enter D:\temp\winnt\bin\pkgsetup.vbs and press Enter. 4. Confirm Program Name and Verified publisher, and click Yes. The following message indicating progress of installation is displayed. Wait until the copying file completes (approximately 1 to 3 minutes)

27 5. Read the message and confirm it, click OK. Starter Pack is applied. The following message indicating progress of application is displayed. Wait until the application completes as though the screen may flicker. 6. Upon completion of application of Starter Pack, the following message is displayed. 7. Click OK to restart the system. Installation of Starter Pack is now complete

28 8. Setting Up Device Drivers Install and set up device drivers as needed. For device drivers not described in this section, refer to the manual supplied with the device driver. 8.1 Installing the LAN drivers LAN drivers The LAN driver is installed automatically when installing the Starter Pack. Use a Starter Pack when you need to repair or re-configure your system. Important Teaming function of network adapter is not supported. The network adapter (I217-LM) included as standard may be invalid on the [Network connection] screen. However, it is not a problem with the network communication. Note To change the LAN driver settings, log on to the system from a local console using an administrator s account. Remotely changing the settings by using the operating system s remote desktop feature or any other remote management feature is not supported. Be sure to select the Internet Protocol (TCP/IP) check box when specifying an IP address Optional LAN board The workstation supports the following LAN board: Optional LAN board : N /1002 The LAN drivers for N /1002 are automatically installed by using the Plug&Play function in the OS if the LAN board is mounted on this workstation Network adapter name When LAN driver is applied, Device Manager displays the network adapters as follows: Standard network driver Intel(R) Ethernet Connection I217-LM Intel(R) I210 Gigabit Network Connection Optional LAN board [N ] Intel(R) Ethernet Server Adapter I210-T1 #xx (*1) [N ] Intel(R) Ethernet Server Adapter I350-T2 #xx (*1) *1 #xx denotes identification number assigned when two or more network adapters exist

29 8.2 Setting up LAN drivers Setting link speed The transfer rate and duplex mode of the network adapter must be the same as those of the switching hub. Follow the procedure below to specify the transfer rate and duplex mode. 1. Open the Device Manager. 2. Expand Network Adapters, and then double-click the name of the network adapter you want to set. The properties of the network adapter will be displayed. 3. On the Advanced tab, set the Speed & Duplex values to the same as those of the switching hub. 4. Click OK in the Network Adapter Properties dialog box. 5. Restart the system Wake On LAN (WOL) Take the steps below to setup WOL. Important Only the standard network adapter supports WOL. Note Setting will be maintained unless it is changed manually. 1. From Control Panel, go to System and Security - Power options - Selection of power button operation. 2. Set all the System Settings - Shutdown settings - Turn on fast startup to off. Tips The fast startup is set to disabled when [Turn on fast startup] is not displayed. 3. Open Device Manager. 4. Expand Network adapters tree, and double-click the target network adapter to open its Properties. 5. Select the Advanced tab, and specify "On" for Enable PME. 6. Click OK to restart the system

30 8.3 Graphics Accelerator Driver The standard Graphics Accelerator driver is installed automatically by the Starter Pack. When using MultiView (multi-monitor system by onboard graphics accelerator and optional graphics accelerator), take the steps below. 1. Install the driver for optional graphics accelerator. 2. Run BIOS SETUP, and change the following parameter to Enabled. Advanced - PCI Configuration - PCI Device Controller and Option ROM Settings - Video Controller - Multi Video Controller 3. Apply Starter Pack. 4. Restart the system, and select MultiView on Screen Property. Note To cancel MultiView feature, change parameter [Multi Video Controller] to [Disabled]. 8.4 Option Graphics Accelerator Driver Please download the graphics driver of option Graphics Accelerator by NEC corporate site and install the graphics driver, 8.5 Sound Driver The standard Sound driver is installed automatically by the Starter Pack. Use a Starter Pack when you need to repair or re-configure your system. If connecting DP port of display with DP port of onboard graphics accelerator directly, change setting in the following procedure. 1. Right-click the Sound icon at the bottom of screen

31 2. Click Playback devices(p). 3. The window as shown below appears. If the default device is Intel Display Audio, select Realtek High Definition Audio, and click Set Default(S). 4. Make sure that Realtek High Definition Audio is assigned to default device, and click OK

32 9. License Authentication License authentication is required to use Windows 8.1. Take the steps below to confirm the license is authenticated or not. 1. Select Settings from Charms bar. 2. Click PC info. 3. Check Windows license authentication Windows is activated" is displayed : You do not need to perform this procedure. "Windows is not activated" is displayed : Go to step

33 4. Click Activate Windows. 5. Follow the on-screen message to proceed with license authentication. Windows activation is now complete

34 10. Setup for Solving Problems This section describes the features that must be set up in advance so that the workstation can recover from any trouble immediately and precisely Memory Dump (Debug Information) The following describes the procedures for collecting a memory dump (debug information). Important Memory dumps must be collected by a maintenance personnel of the maintenance service company. Customers only need to specify the settings for the memory dump. When you restart the system to save the memory dump, a message informing you that the system is short of virtual memory might appear. However, ignore this message and proceed with the restart. If you reset or restart the system again, the memory dump might not be saved normally. Follow the steps below to specify the memory dump settings. 1. Click Settings from Charms bar. 2. Click Control Panel

35 3. Click Advanced system settings. 4. Click Settings under Startup and Recovery. 5. Type a file name to store the debug information in the Dump file text box, and then click OK. Example: <Save information in drive D: with the file name "MEMORY.DMP">

36 Note the following when specifying a dump file. It is recommended to specify Kernel memory dump for Write debugging information. Specify a drive that has a free space of at least "the memory capacity mounted on the workstation MB". In workgroup environment, specify a drive that has a free space larger than 25 GB. The size of the debug information (memory dump) to be collected changes if memory is added. Make sure that the free space of the drive to store the debug information (memory dump) is sufficient. 6. Click Settings under Performance. Performance Options window appears

37 7. Click the Advanced tab on Performance Options. 8. Click Change under Virtual memory

38 9. Clear the Automatically manage paging file size for all drivers check box, and select Custom size. 10. In the Paging file size for each drive box, specify the value equal or larger than the recommended value for Initial size, and the value larger than Initial size for Maximum size, and then click Set

39 Note the following when specifying a paging file size. The paging file is used to collect debug information (dump file). The boot volume must have a paging file of its initial size (Total capacity of physical memory mounted + 400MB or larger) is enough to store the dump file. If the paging file size is insufficient, correct debug information might not be able to be collected due to a shortage of virtual memory. Make sure to set a sufficient paging file size (recommended size: Total capacity of physical memory mounted * 1.5). See "System Partition" in Chapter 1 (3.1 Before Starting Setup) for recommended value. When memory is added, re-specify the paging file according to the increased memory size. 11. Click OK. If a message to restart Windows appears, restart the system according to on-screen message. Specification of the memory dump settings is now complete

40 10.2 How to Obtain a User-mode Process Dump File The user-mode process dump file contains information when an application error occurs. If an application error occurs, obtain user-mode process dump information using the following procedures without closing the pop-up window that reported the error: 1. Right-click the bottom left of screen and click Task Manager (or press the <Ctrl> + <Shift> + <Esc> keys to start Task Manager. 2. Click More details. 3. Click the Processes tab. 4. Right-click on Process name to obtain dump information, then click Create dump file. 5. A dump file is created in the following folder: C:\Users\(user-name)\AppData\Local\Temp Tips If the folder is not displayed, open Explorer, check to [Hidden items] under the [View] tab. User-mode process dump file creation is now complete

41 11. Windows System Recovery If the Windows does not start correctly, you can recover it using the feature of the Windows installation disc. To run this feature, start the installation disc, and then choose Repair your computer in Windows Setup wizard. We recommend that this option is performed by the system administrator. Note After recovering the system, be sure to install each driver and Starter Pack. See "Windows 8.1 Pro Installation Guide" to install Starter Pack and device drivers. If hard disk drives cannot be detected, you cannot recover the Windows system. 12. Troubleshooting If this system does not operate as intended, check it according to the contents of your document before sending it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the processing instructions

42 13. Windows Event Logs OS Event Log ID Source Type Message (Description) Registered timing of event log Action Windows 8.1 System Log HECI x64 Warning The Intel(R) Management Engine Interface is being disabled. If this event is logged after ID4, there is no problem in system operation. 4 Applying Starter Pack Name : System Source : HECIx64 Event ID : 2 Level : Information Description : Intel(R) Management Engine Interface driver has started successfully. 14 nvlddmkm Error Description of event ID14 from source "nvlddmkm" could not be found. The component which generates this event is not installed in the local computer, or the installed component is broken. Install the component in the local computer, or recover the component. The display information must be stored with the event if the event occurred from another computer. An event includes the following information: CMDre Under the UEFI environment If a series of the same event logs are not registered, there is no problem. 27 e1dexpress Warning When installing an OS, applying Starter Pack Intel(R) Ethernet Connection I217-LM Network is disconnected. If the error was logged at system startup or when applying Starter Pack, there is no problem in system operation. e1iexpress Warning Intel(R) xxxxx Gigabit Network Connection Network link is disconnected. 27 When installing an OS, running an OS for the first time, or applying Starter Pack If this event is logged when installing an OS, running an OS for the first time, or applying Starter Pack, this event does not affect system operation. 27 e1rexpress Warning Intel(R) Ethernet Server Adapter I210-T1 #xx(intel(r) Ethernet Server Adapter I210-T1 #xx, Intel(R) Ethernet Server Adapter I350-T2 #xx) Network is disconnected. When installing an OS, applying Starter Pack If the error was logged at system startup or when applying Starter Pack, there is no problem in system operation. volmgr Error Crash dump initialization failed! 46 Upon OS Installation Go to the following Microsoft website for details. -

43 134 Microsoft-Windows-Time- Service Warning NtpClient was unable to set a manual peer to use as a time source because of a DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9) When installing OS or running system If this event was logged after connecting with Internet, there is no problem in system operation SNMP Upon OS Installation Error The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters \TrapConfiguration. Go to the following Microsoft website for details NETLOGON Upon OS Installation Error This computer is configured as a member of a workgroup, not as a member of a domain. The Netlogon service does not need to run in this configuration. If this event is not logged after joining domain, there is no problem in system operation Service Control Manager Upon OS Installation Error The Network List Service terminated with the following error: The device is not ready. If the event is logged only when installing OS and the same event is not logged continuously, there is not problem in system operation Service Control Manager Error The IP Helper service terminated with the following error: The service cannot be started, either because it is disabled or because there are no enabled devices associated with it. Upon OS Installation If the event is logged only when installing OS and the same event is not logged continuously, there is not problem in system operation Service Control Manager Upon OS Installation Error The Background Intelligent Transfer Service service terminated with the following service-specific error: Server execution failed If the event is logged only when installing OS and the same event is not logged continuously, there is not problem in system operation Service Control Manager Error The BranchCache service terminated with the following service-specific error: This program is blocked by group policy. For more information, contact your system administrator. Upon OS Installation If the event is logged only when installing OS and the same event is not logged continuously, there is not problem in system operation Service Control Manager Error Printer Extensions and Notifications service is marked as interactive service. However, the system is not allowed to use interactive service. Thus, this service might not work correctly. When installing an OS If this event is logged only when installing an OS and does not occur repeatedly, there is no problem in system operation Microsoft-Windows- Error DistributedCOM When installing OS or running system The server {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx} did not register with DCOM within the required timeout. Go to the following Microsoft website for details. (Japanese only) Microsoft-Windows-Bits- Client When installing an OS Error The BITS service failed to start. Error 0x If the event is logged only when installing OS and the same event is not logged continuously, there is not problem in system operation

44 Application Log 63 Microsoft-Windows-WMI Warning A provider, IntelMEProv, has been registered in the Windows Management Instrumentation namespace root\intel_me to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests. Applying Starter Pack There is no problem in system operation. 614 ESENT Warning taskhostex (1424) WebCacheLocal: Database 'C:\Users\<User name>\appdata\local\microsoft\windows\webcache\webcachev01.d at': The secondary index 'PartitionIdIndex' of table 'Containers' may be corrupt. If there is no later event showing the index being rebuilt, then please defragment the database to rebuild the index. When installing an OS Go to the following Microsoft website for details Microsoft-Windows- Warning Search When installing OS or running system The Windows Search Service is starting up and attempting to remove the old search index {Reason: Full Index Reset}. Unless this event is logged frequently, there is no problem in system operation Microsoft-Windows- Security-SPP Error Failed to obtain end-user license. hr=0x80072ee7 When installing an OS If this event is logged only when installing an OS and does not occur repeatedly, there is no problem in system operation Microsoft-Windows- Warning Security-SPP When installing OS or running system Failed to obtain certificate of purchase from ACPI table. Error code: 0xC004F057 Even if they are registered, there is no problem if a license authentication is completed Microsoft-Windows-User Profiles Service Warning Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. Applying Starter Pack If there is no such influence cannot sign in Windows, does not affect the system operation Microsoft-Windows-User Profiles Service Warning Profile notification of event Create for component {2c86c843-77ae d c} failed, error code is Not implemented. When installing an OS There is no problem in system operation Microsoft-Windows- Search Warning Crawl could not be completed on content source <winrt://{s }/>. When installing an OS If Windows Search Service is started after logging this event, there is no problem in system operation Microsoft-Windows- MSDTC Client 2 When installing an OS Warning MSDTC encountered an error (HR=0x ) while attempting to establish a secure connection with system xxxx. If the event is logged only when installing OS and the same event is not logged continuously, there is not problem in system operation

45 6005 Microsoft-Windows- Winlogon Warning The winlogon notification subscriber <TrustedInstaller> is taking long time to handle the notification event (CreateSession). When installing OS or running system Unless this event is logged frequently, there is no problem in system operation Microsoft-Windows- Winlogon Warning The winlogon notification subscriber <TrustedInstaller> took 762 second(s) to handle the notification event (CreateSession) When installing OS or running system Microsoft-Windows- Error Security-SPP When installing OS or running system Unless this event is logged frequently, there is no problem in system operation. License Activation (slui.exe) failed with the following error code: hr=0x Unless the application event is registered after license authentication, this event does not affect system operation. Go to the following Microsoft website for details Microsoft-Windows- Security-SPP Error Detailed information about failure of license authentication hr=0x80072ee7 When installing an OS Unless this event is not logged repeatedly after license authentication, there is no problem in system operation Desktop Window Manager When installing an OS Error The Desktop Window Manager has encountered a fatal error (0x d) If the same event is not logged continuously after completing the setup of Graphics accelerator driver, there is not problem in system operation. Application Event Log and Service Log Microsoft-Windows- Error DeviceSetupManager When installing OS or running system Microsoft-Windows- Warning DeviceSetupManager When installing an OS Microsoft-Windows- Warning DeviceSetupManager When installing an OS DSM Service failed to start, result=0x800706b5 If the event is logged only when installing OS and the same event is not logged continuously, there is not problem in system operation. The DSM service was delayed by 112 seconds for a driver query/download/install on device 'STORAGE\VOLUME\{6BDDC28E E4-BE65-806E6F6E6963}# E6D4A00000' If the event is logged only when installing OS and the same event is not logged continuously, there is not problem in system operation. The DSM service was delayed by 186 seconds for a driver query/download/install on device 'PC I\VEN_8086&DEV_041A&SUBSYS_80391BCF&REV_06\3& &0&10' If the event is logged only when installing OS and the same event is not logged continuously, there is not problem in system operation. 200 Microsoft-Windows- Warning DeviceSetupManager When installing OS or running system A connection to the Windows Update service could not be established. If it is not registered after the Internet connection is established, there is no problem with system operation

46 201 Microsoft-Windows- Warning DeviceSetupManager When installing OS or running system A connection to the Windows Metadata and Internet Services (WMIS) could not be established. If it is not registered after the Internet connection is established, there is no problem with system operation. 202 Microsoft-Windows- Warning DeviceSetupManager When installing OS or running system The Network List Manager reports no connectivity to the internet. If it is not registered after the Internet connection is established, there is no problem with system operation. 215 Microsoft-Windows- AppReadiness Warning 'ART: ResolveStoreCategories' of <User name> failed. Error: 'Could not reach network. For more information on the network troubleshooting, refer to the Windows help. ' ( seconds) When installing an OS If they are registered once during the OS installation but they are not registered continuously, there is no problem Microsoft-Windows- Dhcp-Client Error Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server. When installing an OS, applying Starter Pack If it is not an event occurs will continue, there is no problem with system operation

47 Document Revision History Date Revision No. Notes October 29, The first edition