WUG How Target Supports a Large Winshuttle Community. Shon Kane Target Corporation

Transcription

1 WUG How Target Supports a Large Winshuttle Community Shon Kane Target Corporation

2 Agenda About the Presenter About Target Corporation Winshuttle at Target Technology Support Model Winshuttle Case Study Summary WINSHUTTLE USER GROUP CONFERENCE LAS VEGAS

3 About Presenter Shon Kane Sr Functional Analyst Target Corporation years WinShuttle User since 2006 Asset Management Project Systems FI/CO REFX [email protected] WINSHUTTLE USER GROUP CONFERENCE LAS VEGAS

4 Our Purpose We fulfill the needs and fuel the potential of our guests. That means making Target your preferred shopping destination in all channels by delivering outstanding value, continuous innovation and exceptional experiences consistently fulfilling our Expect More. Pay Less. brand promise. 1,799 stores; 38 distribution centers; Target.com; global offices in India and sourcing world wide The first Target store opened in 1962; second largest general merchandise retailer in America. Given 5% of its income to communities through grants and a variety of programs since 1946; more than $4M per week Target continually reinvents its stores / web presence, including layout, presentation and merchandise assortment, to create an engaging shopping experience WINSHUTTLE USER GROUP CONFERENCE LAS VEGAS

5 About Target WINSHUTTLE USER GROUP CONFERENCE LAS VEGAS

6 About Target Winshuttle Winshuttle Studio since October 2014 (Implemented 2011) SharePoint Transaction Developer licenses (ability to write scripts and run scripts) 325 Transaction Runner licenses 10 Studio licenses (Transaction, Query and Journal Entry Tools) 11 Query Developer licenses (used with standard Transaction licenses) 10 Query Runner licenses 1 Direct Developer License 367 Total Central (V10) licenses WINSHUTTLE USER GROUP CONFERENCE LAS VEGAS

7 About Target Winshuttle - statistics of usage (production) February 2014 January 2015 WINSHUTTLE USER GROUP CONFERENCE LAS VEGAS

8 Roles and Responsibilties Support Model for Winshuttle at Target L0 BSS Support SAP process expert Winshuttle expert Winshuttle admin Winshuttle Support contact L1 CSC Help desk (creates Service Now tickets) L2 Managed Services Triage Winshuttle issues by comparing prior tickets. If Required will forward to level 3 support. L3 L4 Functional SAP process expert Winshuttle expert Winshuttle admin Winshuttle Support contact Vendor - Winshuttle Technical SharePoint Admin SQL Server DBA SAP Basis SAP Security WINSHUTTLE USER GROUP CONFERENCE LAS VEGAS

9 Case Study of issue which included Winshuttle support Error messages for 2 users within 2 days. Low priority work arounds existed. (other users were able to upload) WINSHUTTLE USER GROUP CONFERENCE LAS VEGAS

10 Winshuttle Support - Case Study Summary Summary of Issue Resolution Steps Winshuttle Support initially asked us to check one of the impacted users against the Winshuttle SharePoint site using PowerShell commands This validated that user was in the Winshuttle SharePoint site Winshuttle support requested we check the Winshuttle SQL database for duplicate users We identified duplicate entries for the impacted users Winshuttle Support had us update one of the User ID (UID) for each duplicate to rename the user as <name>_duplicate There has been a incident created at Winshuttle and a solution is being worked into a future hotfix to improve this table to prevent the creation of duplicate. WINSHUTTLE USER GROUP CONFERENCE LAS VEGAS

11 Summary - Questions Thank you for your time Things to take with you. Document processes and historical problems Don t get complacent (Testing/Licenses/Scripts, etc.) Identify and keep connected with all Winshuttle support levels and roles. How target contacts Winshuttle support Feedback on the previous support interactions Very Positive Not very many issues that crossed into this level, but knowing your internal partners is critical. Questions??? WINSHUTTLE USER GROUP CONFERENCE LAS VEGAS