Information Technology Services

Transcription

1 Information Technology for Local Governments Available Through Lane County Information Contact:

2 Service Types o Custom Applications Developed for Government Agencies Hosted or Purchased Wide range of Government Functions (e.g. Taxation, Public Works, etc.) o General Technology Geographic Information Systems Server Hosting Database Administration o Day-to-Day Support Selected Vendor Applications Data Backup Help Desk o Consulting Wide ranging Technologies (e.g. C#.Net, SQL Server, Virtual Machines, SharePoint) Vendor Applications (e.g. PeopleSoft, Ascend, Accela)

3 General Technology & Support Lane County provides a wide range of technology services for its own operations. Many of these are easily expanded to include additional agencies. Application Development Crystal Reports Development C#.net Development ASP.net Development MS Access Development SQL Database Design SharePoint InfoPath Forms SharePoint Designer Geographic Information Systems Tax Lot/Parcel Map Maintenance Data Development Custom Maps, Atlas, and Mapbook Creation Complex Queries & Analysis Web & Mobile Application Development Custom Scripts, Tools, & Workflow Automation Training & GIS Software Support Needs Assessment & Planning Help Desk Call Taking / Ticketing MS SQL Server Database Administration Remote Monitoring and Administration Database Hosting Server Hosting and Management Backup Systems Website Support SharePoint Google Analytics ASP.net Custom Plugins and Development

4 Supported Vendor Software Lane County also supports a wide range of vendor software for its own operations. Cost savings may be achieved by sharing support with other agencies using the same software. Vendor Accela AssetWorks Software Accela Automation (ebuilding Permits) FleetFocus (Fleet Management) FuelFocus (Fuel Management) CGI ESRI Intuit Microsoft Monitor 24-7 PeopleSoft Thompson Reuters UNI/CARE (CoCENTRIX) Performance Budgeting ArcGIS for Desktop ArcGIS for Server ArcPad Geoportal Server QuickBooks Exchange SharePoint Incident Monitor Request Tracking Financials Human Resources Payroll Others Custom Applications & Development Ascend - Taxation Software ProVal - Property Assessment Software Pro-Filer Example: Lane County currently provides support to Crook, Gilliam, Lake, Wasco, and Wheeler Counties for Thompson Reuters Ascend and ProVal products. Since all six counties are using the same software, we are able to achieve economies of scale by creating scripts, reports, etc. that benefit all counties. Additionally, Lane County maintains the tax lot data for three of these counties and has created an Internet mapping application for those three counties, giving their citizens access to property and map information.

5 Custom Application Products Lane County has developed and supports a wide range of applications specific to local government. Depending on the technology used, these products are available as purchased or as hosted software packages. Again, cost savings may be possible through economies of scale. Category Description Service Availability Administration Automated Contract Development and Tracking Purchased or Hosted Fleet Management Fleet Auction Online Bidding & Website Purchased or Hosted Geographic Information Systems Property Information Elected Officials & School Search Road and Transportation Information Sign and Bridge Inspections Storm Water Cleanouts Coordinated Care Providers Emergency Management Road Closures & Construction Zone & Plan Map Viewer Hosted Hosted Hosted Purchased Purchased Hosted Hosted Hosted Hosted Health Management Client Site Visit Tracking Purchased Permitting Public Safety & Justice Public Works Surveyor's Facility Permits Heavy Haul - Transportation Permits Alternative Program Manager Community Corrections Center Case Mgmt Tracking Court Ordered Restitution Tracking Deputy Sheriff Equipment Exchanges Plan Center PW Contract Estimates Road Management Information System* Surveyor NGS CORS GPS Locations Surveyor s Images and Documents Online Purchased Purchased Purchased or Hosted Purchased or Hosted Purchased or Hosted Purchased or Hosted Purchased or Hosted Purchased or Hosted Purchased or Hosted Purchased Purchased Taxation Individual Property Account Information Tax Statements, Balance Due, & Payments Online TaxMap Distribution System (Notifications) TaxMaps Online Cartographer s Worklog (Tracks Taxlot Maintenance) Purchased or Hosted Purchased Purchased Hosted Purchased Waste Management Waste Management (POS, County Dumps, Fees, etc.) Purchased *Requires extensive customizations

6 Why Choose Lane County Information? Organization Tony Black: Lane County CIO 65.5 FTE Rhen Pond: Admin. & Client System FTE Melissa Crane: GIS & Marketing 4 FTE Jim Marks: Project Mgmt. Office & AIRS 10 FTE Kay Youngblood: Network & Systems 14 FTE Business Model Security & Audit 1.75 FTE Mike Finch: Enterprise Applications 10 FTE Brad Welch: Business Applications 9 FTE The Lane County Department of Information (I.S.) is made up of about 65.5 professional information technology specialists providing information technology services and support to both Lane County and a wide range of local government agencies. These services include data center facilities, network services, systems support, database administration, application development and support, and end user desktop support. As a local government information services department, we are uniquely positioned (in culture, knowledge, and business function) to work with other local government agencies in providing technology services and have done so for over forty years. Our strategic direction is to reduce expenses for all of our partners through increased economies of scale. Lane County Information proactively seeks opportunities to collaborate with other local governments to reduce costs for all parties involved. These savings take many forms including joint application development, licensing software, hosting shared systems, sharing data center space, and providing consulting services. As a local government, we are able to easily partner with other local governments through Intergovernmental Agreements saving procurement and contracting costs. Our services are provided as both a partner and professional vendor and our service levels are guaranteed through written service level agreements.