Location of the job: CFO Revenue Assurance

Transcription

1 JOB PROFILE Title of position: Manager: Revenue Assurance Operations Number of subordinates: 5-10 Location of the job: CFO Revenue Assurance Level: 3 Position Code: Time span: 2-3 years Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) Task Complexity: Strategic Planning Provide input into Revenue Assurance strategy aligned with the overall MTN Strategy Forecast, plan, develop and review budget for the Revenue Assurance Operations unit that provides MTN with return on investment Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios Operational Framework Planning Engagement with MTN Group RAFM Centre of Excellence to understand, influence and agree the risk and control framework for MTN RA operations. Researching industry trends in relation to operational control frameworks in ensuring new areas of risk and improved methods of control performance are understood and incorporated into the plan. Working with MTN Group RAFM COE (Centre of Excellence) to design new controls required for operational implementation. Management of the process for implementation, ensuring: Vendors or internal delivery teams are managed in the delivery process Requirements are clearly defined and agreed Solution design is agreed Testing is performed Implementations of the controls is managed to time and quality Planning the execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs. Operations Infrastructure Planning and Deployment Understand the industry trends in relation to Revenue Assurance operations infrastructure and performance 1

2 Provide input into a blue-print for Revenue Assurance operations infrastructure, including: Location of service performance (onshore/offshore) Ownership of service performance (insourced/outsourced) Technology requirements People requirements Process requirements Management of the Shared Service infrastructure implementation, ensuring timeliness and quality needs are understood and met Ongoing review and enhancement of the Shared Service infrastructure to ensure existing and future operations needs are met Operational Framework Management Management of the control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time Oversight of the control performance of the Shared Service Centre, ensuring: Timely receipt of data from all source systems Validation of the accuracy and completeness of data from all source system Control execution per the agreed schedule Analysis of control results to identify exceptions Root cause analysis to identify issues and incidents Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed. Operational Incident Management Management of the incident management process for responsible operations, including escalation management. This includes: Issue analysis, confirming the nature and impact of the incident Logging of the issues in the prescribed manner, format and system Quantification of the leakage risk relating to the incidents identified Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution Escalation and communication of the impact of the issues to Group and local management and executives Oversight of the incident resolution, ensuring service levels have been met. Incident resolution and closure management, including final quantification and benefits identification. Technology Management As a customer of Revenue Assurance technology, responsibilities include: Awareness of Revenue Assurance technology capabilities, trends and future solutions Involvement, as key customer in the specification, evaluation, design and implementation of technologies Support of interface with RAFM Technical Assurance management Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation Support in vendor management relating to performance of the vendor and solution Input into future product roadmaps as key customer 2

3 Continuous Improvement Input of tactical and operational improvements required to reduce and mitigate risks identified Management of key stakeholders in the review and agreement of improvement motivations Management of improvement delivery, ensuring timeliness and quality standards are met Compilation and ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team Oversight of control gap closure, control quality and risk reduction improvement delivery Monitoring and reporting of improvement results and residual risk levels Stakeholder Management Identification of key stakeholders and customers relating to Revenue Assurance operational performance Oversight of the framework development for the supply and performance of services from and to these customer and stakeholders Building tactical and operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed Assist Fraud Management with investigations where required Highlight any findings to Fraud that requires Fraud to investigate Audit Management Involvement in audit planning, ensuring audit plans were prioritized and aligned with resource and operational plans and availability Management and agreement of audit supplier expectations in relation to audit plans and approach Management of audit support provided to auditors during the performance of the audit Review, management and approval of audit findings, ensuring an optimal outcome for MTN Management of prompt and effective issue resolution and closure. Revenue Assurance Governance Process Assist in the design of Revenue Assurance governance structures Drive the education of internal customers on the role of RA through the RA Governance forums - and how they may contribute Implement, maintain and monitor action points related to Revenue Assurance Governance forums Reporting Monitor and maintain the accuracy of reports that measure revenue streams Prepare monthly RA Operations operational reports and give input into the overall RA monthly reporting Disseminate critical information (after insightful analysis) for purposes of supporting the financial and business decisions of the organisation Project Management Develop and drive the execution of agreed projects Drive the implementation, tracking, monitoring and compliance of Projects 3

4 Contract management in line with Procurement Policies Co-ordinate project reporting Ensure effective implementation of the integrated project management model Risk management Business Analysis Perform Business Analysis in line with the methodology and guidelines Identify ways to fine tune policies, processes and systems in line with changing work practices Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity Identify and implement innovative ways to use minimum resources to achieve maximum outputs Supervisory / Leadership / Managerial Complexity:. Assist in the development in a highly skilled RA technical environment Recruit, develop and retain people with outstanding skills, qualifications and potential Define the unit KPAs and KPIs that will is governed by the overall Revenue Assurance department KPI s Evaluate and assess people performance Understand the need to train and develop staff to be able to use resources optimally and enhance performance Deploy and redeploy resources to get the work done Build and enforce a customer centric approach Build talent by identifying and developing new leaders for the respective environment Build employee relations and collaborative teamwork Manage Employment Equity and diversity Coach and guide subordinates Build professionalism, loyalty and commitment to the organization Communicate actively and effectively resolving any potential conflicts that may arise Display insight into leadership style and how it impacts on performance positively and negatively Have the self insight and flexibility to adapt to different situations Manage boundaries that separate units in order to optimise workflow Live the MTN Brand change and influence employees behaviour Vulnerabilities (control span) Dependent on other departments for information, which can cause delays The function is not one of maintenance, but one of constant change and re-evaluation regarding efficiencies Failure to pre-empt risks affecting other areas of the business 4

5 Incorrectly interpret / fail to understand new technologies and what the impact will be on RA and billing Insufficient commitment and buy-in from the company as a whole Excessive involvement in data integrity issues and operational issues clouding the focus on core task complexity Reliance on key competencies to adopt and use measurement standards effectively Inconsistency in global practices relating to Revenue Assurance Remote working with MTN operating companies reduces effectiveness Working across functional silos in the MTN organisation Lack of understanding of Revenue Assurance across organizational silos Competing priorities within operating companies Reliance on automation systems for Revenue Assurance Minimum Requirements - Education: Essential - University Undergraduate Degree B.Comm/B.Acc/LLB/BSC Preferable - CISA/CISM qualification. Global Experience Standards (5) Minimum of 5 years experience in Revenue Assurance and Fraud Management; with 2 years experience in supervising/managing others Experience working in a medium to large organization in a complex, technology-oriented industry Training: Revenue Assurance and Fraud Technology Training Standard desktop systems training Microsoft Office applications Governance Legislation and regulations King/Sarbannes Auxley/IFRS Telecommunications technology training would be advantageous Audit training advantageous Competencies Head - Big Picture Focus (20) Conceptual Thinker - Executes tactical plans to achieve strategic requirements 5

6 Problem Solver - Has the mental agility to identify and solve relevant business challenges Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement Heart Emotionally Intelligent (30) Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential Relationship Manager - Builds professional networks across teams through collaboration and co-operation Hands Results Focused (40) Results Achiever - Produces sustainable business results through ethical practices Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others Contact Details EMMAH MOSIKARE Emmah.mosikare@mtn.co.za 6