Highlights of Key Events

Transcription

1 Highlights of Key Events The account conversion component of the merger will take place at the end of the business day on Friday, May 31 st. This process includes moving your member number and all the applicable accounts from the Columbus Credit Union system to the Navigant Credit Union system. Due to the necessary time it will take to complete the account conversion, both the Warren and Riverside branch offices will be closed on Saturday, June 1 st. There may be a brief period of time that Navigant Credit Union s systems will be unavailable over the June 1 st weekend. Please plan ahead knowing that the branches will be closed. However, if you have an ATM/Debit card, it will work to obtain cash or to make purchases throughout the weekend. We will reopen the Warren and Riverside branches during normal business hours on Monday, June 3 rd. We are working diligently to minimize all inconvenience during this transition and appreciate your understanding. We are excited about our new relationships in the East Bay and look forward to serving you.

2 Member Number & Account Numbers The letter enclosed in this mailing provided you with your new member number. You will notice that your member number is now preceded by a 2 and additional zeros depending on the length of your individual member number. Also, most of your accounts will now have different suffixes. Share Dividends/Interest Navigant Credit Union pays dividends/interest on a monthly basis. This differs from the quarterly dividends/interest that was paid by Columbus Credit Union. On May 31 st, Navigant Credit Union will pay out dividends/interest on all share accounts, including CDs, as part of the account conversion process. Statements You will notice that the look and feel of your statements has changed. Additionally, Navigant Credit Union s statement title allows for 30 characters or less. If the name on your current Columbus Credit Union statement is more than 30 characters, you may notice an abbreviated name. Please note that members who receive quarterly statements will be receiving a statement as of May 31 st due to the account conversion. Subsequent quarterly statements will resume on June 30 th. Checks You may continue to use your Columbus Credit Union checks. When it is time to reorder checks, stop in at your local branch office or call

3 CDs & IRAs All CDs and IRA accounts will continue to earn the same interest rate and will mature on the originally scheduled maturity date. Interest payments from your CD or IRA accounts will remain unchanged. If you currently receive a check or electronic transfer of those payments, you will continue to receive payment in the same manner. Shared Branching Navigant Credit Union does not support shared branching. After May 31 st, this service will no longer be available. Branch Network Navigant Credit Union has 13 branch offices conveniently located throughout Northern Rhode Island and the East Bay. Branch locations and important contact information can be found at the back of the booklet. ACH Credit & Debit There will be no disruption with any of your current ACH credits and debits due to the account conversion. However, if you need to initiate a new electronic transaction such as a direct deposit, we ask that you please stop by your local branch office or call When Navigant Credit Union completes the account conversion, all credits and debits effective June 1-3 rd will post on May 31 st. This may result in debits and credits posting up to one day earlier. Debit & ATM Cards In February, Navigant Credit Union mailed out replacement Debit & ATM cards. If you did not receive a new card, or need to order a new card, please visit your local branch office or call If you have automatic payments (i.e. gym membership or insurance) set up with the old Columbus Credit Union debit card, please update the information with your new Navigant Credit Union debit card.

4 Credit Card Continue to use your Columbus Credit Union issued credit card. You may also continue to pay your credit card bill in the same manner. All future credit card replacements will be branded with the Navigant Credit Union name. You will receive a future correspondence communicating changes to the look of your credit card statement. Automatic Internal Transfers If you had automatic transfers between Columbus Credit Union deposit accounts, they will be set up on the Navigant Credit Union system for you. Although automatic transfers will still process on the same business day, Navigant Credit Union processes transfers in the evening, while Columbus Credit Union processes scheduled transfers in the morning. Consumer Loans and Mortgages Soon after the account conversion, you will start receiving monthly billing statements. You may continue to include your Columbus Credit Union coupon with your payment until you receive these new Navigant Credit Union statements. Going forward, coupons will no longer be issued. Home Equity Line of Credit You will notice that the look and feel of your statement has changed. There are no changes to the terms or conditions of your line of credit. You may continue to use Columbus Credit Union issued checks. Business Checking We are transferring your business checking account into one of Navigant Credit Union s Business checking accounts. Depending upon the current features of your Columbus Credit Union business checking account, your account will be transferred into Balance Checking, Performance Checking or Non Profit Checking. = ACTIONS YOU NEED TO COMPLETE.

5 Online Banking After May 31 st, your Columbus Credit Union Online Banking access will no longer be available. You will be required to register for Navigant Credit Union s online banking service to access your accounts, pay bills and view E-Statements. Your account should be ready for registration on Monday, June 3 rd. Below you will find instructions that will help get you started with your new online banking service: 1. Visit the Navigant Credit Union website at navigantcu.org. 2. Enter your new Navigant Credit Union member number as the User ID and enter the last 4 digits of your Social Security Number as the temporary password. 3. Accept the online banking disclosure. 4. Establish a User ID with the following requirements: Different than your current User ID 6 to 20 characters in length Contains a letter and number 5. Enroll in our Login Security Feature to receive a one-time access code to confirm your identity. Please Note: The Navigant Credit Union Online Banking system only allows you to access accounts of which you are the primary owner. If you need to link additional accounts of which you are a joint owner, please contact our Call Center Mobile Banking Navigant Credit Union offers mobile apps for the iphone, Android smartphone and ipad. Additionally, we offer text banking. To take advantage of our mobile banking services, you must be an online banking user.

6 Online Banking and Telephone Banking History Due to the account conversion to Navigant Credit Union, we are unable to transfer your Columbus Credit Union Online Banking and telephone banking history to Navigant Credit Union s system. In the event that account history is needed, please contact our Call Center at and we can assist you in retrieving that information. E-Statement Registration Columbus Credit Union E-Statement users will need to register for E-Statements within Navigant Credit Union s Online Banking system. You will receive paper statements until you register for E-Statements with Navigant Credit Union. Also note, currently you have access to 36 months of E-Statements. Due to the different systems, Navigant Credit Union will initially be able to offer you 11 months of Columbus Credit Union E-Statements through online banking. They should be available by the end of June. Thereafter, you will have access to 36 months of Navigant Credit Union E-Statements. The process to register is easy. The steps are as follows: 1. You must be registered for Online Banking to enroll in E-Statements. 2. Upon login, click the Electronic Statement tab in the main navigation bar at the top of the screen, accept the disclosure and verify your address. A confirmation will be sent to the address provided. 3. Please be sure you receive that confirmation to ensure proper enrollment. If you do not receive it as incoming mail, remember to check your spam folder. Check Images Check images available through online banking will not transfer over from the old Columbus Credit Union system. Check images that post and clear prior to May 31 st will be unavailable. If you have a question regarding a check, you will need to contact the Call Center at = ACTIONS YOU NEED TO COMPLETE.

7 Bill Payment Bill payments initiated on the Columbus Credit Union system will only be processed up until the May 31 st account conversion. If you have automatic payments scheduled each month, those payees will not be issued funds after the May 31 st date. Online Bill Payment and payee information will not be transferred over to Navigant Credit Union s system. After you register for Navigant Credit Union s online banking and enroll in bill payment, you will have to set up payee information and reschedule payments. We have electronic service representatives available to assist you with establishing your online bill payments. Please call or Bill Payment users will also receive a separate communication outlining the upcoming changes. Telephone Banking The Columbus Credit Union telephone banking system will be replaced with Navigant Credit Union s telephone banking system known as MoneyCentral. You will need to register the first time you access the system. 1. Call Enter your new Navigant Credit Union member number and the last four digits of the primary account holder s Social Security Number as the temporary PIN. Although there are many different options in the MoneyCentral system, we have identified some helpful steps to get you started. On main menu, press 1 to access your accounts Enter your new member number and temporary PIN Press 1 for checking Press 2 for savings or money market Press 3 for loans Press 4 to transfer funds

8 Contact Information Call Center: Money Central: (Telephone Banking) Website: Mobile Banking: navigantcu.org m.navigantcu.org Branch locations: Central Falls Chapel 4 Corners Chepachet Cumberland Hill Greenville Lincoln Manville Pawtucket Riverside Rumford Smithfield Warren Woonsocket 693 Broad St., Central Falls 2086 Diamond Hill Rd., Cumberland 1042 Putnam Pike, Chepachet 3291 Mendon Rd., Cumberland 468 Putnam Pike, Greenville 185 Front St., Lincoln 56 Railroad St., Manville 20 Dexter St., Pawtucket 3 Crescent View Ave., Riverside 230 Newport Ave., Rumford 1005 Douglas Pike, Smithfield 560 Main St., Warren 1280 Park Ave., Woonsocket Branch hours can be found online at navigantcu.org. Federally insured by the National Credit Union Administration.