Important Information Regarding the Data Merger. Better & Easier Online Banking. Thanksgiving Weekend Your future success is our legacy

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1 Important Information Regarding the Data Merger Thanksgiving Weekend 2015 Better & Easier Online Banking Your future success is our legacy

2 Important Dates Dear Valued Communicating Arts Members, Welcome to TruPartner Credit Union. We remain committed to you, our valued members, as we convert and merge our data systems. Beginning November 30th, our official name will be TruPartner Credit Union. We have been working towards, and looking forward to, the data merger since our April 1st official merger and are excited to offer you even more great features, benefits, and conveniences to make your financial life easier! Along with the data merger and to better serve our members, Communicating Arts Division of TruPartner Credit Union will be upgrading the Internet Branch System at the same time the data systems are merged. The new service, called Online Banking, has increased functionality, enhanced security features, a new bill payment solution, and more robust financial tools to help you keep track of your spending. We are excited to update your online experience. Following is important information and dates for you to be aware of as we approach our data merger Thanksgiving Weekend. Some items are for your information only while other items may require action on your part. Please take some time to familiarize yourself with this information. We appreciate your patience and hope to minimize any inconvenience for you. You can continue to reach us at or with any questions you may have. Kathy Haas President/CEO TruPartner Credit Union Internet Branch and Comm-Line Down Time beginning at 9:00 PM on Friday, November 27, 2015 these services will be unavailable. Online Banking and Phone Banking will be available again on Monday, November 30th after 10:00 AM. Current Bill Pay through Internet Branch Down Time beginning at 9:00 PM on Friday, November 27, The new Bill Pay service through Online Banking will be available on Thursday, December 3, Schedule payments now for bills due during this time period. All bills scheduled by November 27th will be paid as directed. Actions Required For Current Bill Pay Users: It will be necessary for you to unenroll in ebills set up through Internet Branch as this information will not convert over. It is important that this be done as soon as possible and at the latest before November 27, You can re-enroll after December 3, Prior to November 27th, check all of your current Payee accounts to ensure that the account numbers and remittance addresses are correct. Delete the payees that are no longer active. Using your CACU Cards On Friday, November 27th at 9:00 PM until Monday, November 30th at 8:30 AM, you will have access to ATMs and your Debit and Credit Cards will also be available as a form of payment. However, there may be some limitations for users of these services during this time frame. As this is a busy shopping weekend for some, please take an additional form of payment with you such as your checkbook just in case! Shared Branching Shared Branching service will not be available on Saturday, November 28, Table of Contents Important Dates... 1 Account Information... 2? If You Have Questions... 2 Online Banking... 3 Current Bill Pay User... 4 Debit and Credit Card... 5 Phone Banking... 5 New Service Options

3 Account Information Online Banking Your current CACU account number remains the same. Your CACU debit and credit cards remain active and can be used to access your TruPartner Credit Union accounts. Your existing CACU checks and routing numbers are valid. Check reorders on and after November 30th will carry the TruPartner name and routing number. Your direct deposits, payroll deductions, and ACH withdrawals and credits, which have the CACU routing number will be automatically directed to TruPartner Credit Union. Your statement preferences will continue as-is, whether you receive estatements or paper statements. Effective November 30th, Internet Branch users will begin using TruPartner s Online Banking. Access to Online Banking is available through Visitors to will automatically be redirected to If you are an Internet Branch user, your first log-in to Online Banking on or after November 30th, requires you to input your account number in the ID box and then prompts you to input your current password. You will then be given step-by-step directions to select a new unique ID, security image and questions, for increased protection. You may elect to change your password or keep the current password that you have.? Input If You Have Questions Our Member Service Representatives at all locations are happy to help you through any questions or problems that you might have as we travel together through this merger and beyond. Your questions are important and we will find the answer! Please bear with us as we grow together as TruPartner Credit Union. Member Service Representatives are available by phone Monday through Thursday from 8:30 AM until 5:00 PM and Friday from 8:30 AM until 5:30. They can be reached at or Thank you for your membership and trust. TruPartner is not just a name. It is about delivering personal service and individual solutions. At TruPartner Credit Union Your future success is our legacy. We look forward to our continued partnership. An electronic version of this information booklet can be retrieved from and on the home page. Input account ID in top right box. Please make a note of your new account ID and password for Online Banking. Your current ealerts will transfer to Online Banking. No additional action is required. There are many services available through Online Banking some, such as Bill Pay, estatements, ealerts, opening sub accounts and certificates and ordering checks, that will continue to be available. These services are found under the Services tab in Online Banking. One service option that is new through Online Banking is called My Finance and it is a great financial management tool. A step by step demo of Online Banking is available at External Account Transfers password on the next page. Follow the step-by-step directions. The External Transfer option currently available in Internet Branch will be available in Online Banking. If you are a user of this feature, we recommend that prior to November 27th, you print copies of your transfer information from Internet Branch, as these records will not transfer into Online Banking. Once you have signed into Online Banking on or after November 30th, you will need to set up your transfers under the FI Transfer tab. In addition, daily cut-off time will be extended from 12:30 PM to 3:00 PM on business days. 2 3

4 Current Bill Pay Users Debit and Credit Cards It is necessary for you to unenroll in ebills set up through Internet Branch as this information will not convert over. It is important that this be done as soon as possible and at the latest before November 27, 2015 to ensure receipt of your bills. Beginning December 3rd, you can re-enroll in ebills through Online Banking. If you are a current Bill Pay user, all of your active Payees will transfer over. However, you will not see the converted information until 8:30am Thursday, December 3rd. Please do not sign up as a new subscriber in Bill Pay until this date as it will cause problems in Bill Pay. Most payments made through the new Bill Pay service are sent electronically but sometimes it is necessary to issue a check. The type of payment, check or electronic, is indicated under each Payee name. When a payment is made by check it is issued as a check drawn on your account and will be processed the same way as a check issued by you. This payment will not be deducted from your available balance until presented for payment by the payee. If there are insufficient funds in your account when a Bill Pay check is presented for payment, the check may be returned. You will be charged a $28 fee whether the check is returned NSF or honored through Courtesy Pay. The best way to ensure payments are sent electronically is to periodically check your Payee account numbers and remittance addresses. Having current information could be the difference between an electronic payment or a check payment. If you use multiple checking accounts, such as an HSA or Money Market, to pay bills online you will need to validate that the Pay From account is correct when you pay a bill. The new Bill Pay system will be available for you to access on Thursday, December 3, 2015 by 8:30 AM. Please note that you will not be able to see an up to date history of payments made on Bill Pay from Friday, November 27th until December 4th. Please be assured that all bills designated to be paid through Internet Branch Bill Pay will be paid during this time period but you will not be able to access and thus schedule bills to be paid over this short window of time. Again, please take a minute prior to November 27th to make sure all your bills are scheduled appropriately. Debit and Credit Cards with the CACU name continue to access your TruPartner account. New TruPartner cards are in the works and will be issued when available as your current cards expire. From 9:00 PM Friday, November 27th through 8:30 AM Monday, November 30th, there could be some service limitations on your debit and credit cards. Please take an additional form of payment such as your checkbook just in case. Debit card transactions will be approved if funds are not available in the checking account, but there are available funds in an Overdraft Loan or Savings Account set up as an overdraft transfer account. Phone Banking Service through the automated phone system remains the same. Continue to call or outside the area New Service Options Beginning November 30th, there will be even more convenient options for you as TruPartner members! Mobile Banking will be available through a free TruPartner App! Once you have logged into Online Banking and created your online ID and password, you can download the TruPartner App through the Google or the ittunes store. It is best to wait to download and use the App until you have successfully signed on to the new Online Banking. You will also have several new locations to serve you. In addition to the Main Office on Western Avenue, the TruPartner locations in Carthage, Over The Rhine and Western Hills will be open to you and we are looking forward to helping you. If you use Shared Branching, proudly use the TruPartner Credit Union name when accessing your account through a Shared Branching location. 4 5

5 Locations Corporate Office & Main Branch 1717 Western Avenue Cincinnati, OH Mon-Thur. 8:30 a.m.-5:00 p.m. (Drive Thru Open Until 5:30 p.m.) Fri. 8:30 a.m.-5:30 p.m. (Drive Thru Open Until 6:00 p.m.) (513) Carthage 7000 Vine Street Cincinnati, OH Mon-Fri. 9:00 a.m.-5:30 p.m. Sat. 9:00 a.m.-1:00 p.m. (513) Over-The-Rhine 1800 Vine Street Cincinnati, OH Mon-Fri. 9:00 a.m.-4:30 p.m. (513) Western Hills 5625 Harrison Avenue Cincinnati, OH Mon-Thur. 9:00 a.m.-5:30 p.m. Fri. 9:00 a.m.-6:00 p.m. Sat. 9:00 a.m.-1:00 p.m. (513) Your future success is our legacy