Welcome Back to Community Banking. Macon-Atlanta State Bank Transition Toolkit

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1 Welcome Back to Community Banking Macon-Atlanta State Bank Transition Toolkit 1

2 Welcome Letter from President/CEO James R. Neill 3 About Us 4 Key Transition Dates 5 Deposit Accounts 6-7 Statements Account Changes Account Numbers Debit Cards Debit Card Activation ATM Locations Checks FDIC Insurance Certificates of Deposit Individual Retirement Accounts (IRA s) Online Products & Services 8 HomeBanker Online Banking Bill Pay E-Statements Additional Information 9 Transferring Loans Automatic Loan Payments Safe Deposit Boxes ACH (Automated Clearing House) Mobile Banking & Telephone Banking Macon-Atlanta Financial Services ACH Worksheet 10 Customer Checklist 11 Contact Information 12 Welcome to Macon-Atlanta State Bank Dear Account Holder, I want to personally welcome you to the Macon-Atlanta State Bank family, and assure you that we ll work hard to earn your trust now and in the future. We are also excited to let you know the same staff you have trusted through the years at Monroe City will still be serving you. We hope you ll take the time to review this toolkit as it provides key dates and important information designed to make the transition as smooth as possible. Please note that any accounts you have at UMB Monroe City will convert to Macon-Atlanta State Bank at the close of business on Friday, November 1, If you have any questions or concerns, feel free to contact us at Sincerely, James R. Neill President/CEO 2 3

3 About Us Macon-Atlanta State Bank was founded in 1893 and has enjoyed steady, manageable growth through the years. This longevity and progress is the result of sound financial decisions, deep-seated community principles and values, and the hard work of our loyal customers. Along the way, we ve grown to offer a wide range of family and business banking products and services, but we re especially proud that we ve become recognized as a leader in agricultural and community lending. Most importantly, we re truly vested in the success of the customers and communities we serve, and we look forward to continuing this tradition in the Monroe City area. We re proud to be your community bank. Key Transition Dates September Account letters and transition toolkit October HomeBanker Online Banking-PIN mailing and activation instructions October Replacement checks arrive November 1 Conversion date UMB Monroe City Branch closes at 2 p.m. UMB Monroe City ATM goes offline at 9 a.m. For help, call or [email protected] October Debit Card and PIN Arrive (delivered in 2 separate mailings for security) November 4 Bank and ATM open as Macon-Atlanta State Bank New Monroe City Branch Hours Lobby 8 a.m.-4 p.m. Monday Thursday 8:00 a.m.-5:30 p.m. Friday Closed on Saturday Drive-Up 8 a.m.-5:30 p.m. Monday Friday 8 a.m.-noon Saturday 4 5

4 Deposit Accounts Statements In November you will receive a final UMB statement on your current account. It may be an abbreviated statement dependent upon when your monthly statement usually occurs. You should expect to receive this final UMB statement the first week of November. You will receive your initial Macon-Atlanta State Bank statement the first week of December. That statement will reflect your account transactions beginning November 2, Your Macon-Atlanta State Bank cycle date may not match your current UMB cycle date. Most personal and business account statements will be generated at month end. Account Changes Many UMB accounts are similar to Macon-Atlanta State Bank accounts; however you may see some account changes. Please review your account letter(s) enclosed in the mailing with this booklet for additional information. Macon-Atlanta State Bank offers several checking account options. If you would like to open a different account or switch your current account you may do so any time after November 4, 2013 during regular business hours. You can view all of the deposit account features that Macon-Atlanta State Bank offers online at Account Numbers Your current account number will NOT change. All automatic (electronic) debits or payments from, as well as direct deposits to, your account will need to be updated with the Macon-Atlanta State Bank routing number or ABA number effective November 2. You may experience delays in payments made and deposits received if routing information is not updated. Payment and deposit items could also be returned to the originator, resulting in non-payment. This means the entity responsible for initiating (originating) the electronic transaction must hear from you to update the payment information. Debit Cards If you currently have a UMB debit card, you will receive a new Macon-Atlanta State Bank debit card in the mail during the month of October with instructions on how to activate the card. You will also receive a new PIN number in a separate mailing. You need to activate your debit card on or after November 4. Your Macon-Atlanta State Bank debit card will have a different card number and expiration date than your current UMB debit card. If you have a reoccurring debit card payment(s) set up from your account you will need to update your information with that payee or your payment may be declined. Debit Card Activation You may activate your new debit card three convenient ways: Perform a Point of Sale transaction using your debit card and PIN at a merchant Swipe your debit card and enter your PIN number at a Macon-Atlanta State Bank ATM Call the Macon or Monroe City branch and activate your card by phone Each cardholder will have a unique card number and a unique PIN, so each card will need to be activated separately. ATM Locations Macon-Atlanta State Bank has acquired the UMB ATM located at 1007 US Hwy 24/36 E in Monroe City (BP Gas Station location). An additional ATM is available at Macon-Atlanta State Bank located at 1513 N. Missouri Street in Macon, MO. Checks Personal and business checking account holders will receive a supply of Macon-Atlanta State Bank checks from our check provider, Deluxe. You will need to begin using your Macon-Atlanta State Bank replacement checks on November 2, Once you receive your Macon-Atlanta State Bank checks (and after November 2) please destroy your UMB checks or bring your UMB checks to any Macon-Atlanta State Bank location for safe disposal. If you need to reorder checks before the November 1, 2013 conversion date, please keep your UMB order to a minimum. FDIC Insurance Normally, the Federal Deposit Insurance Corporation (FDIC) insures your deposit accounts at each FDIC-insured financial institution for up to $250,000 (combined). Because UMB and Macon-Atlanta State Bank are each insured by the FDIC, the conversion may affect your FDIC deposits. If you currently have deposits at both banks. When two or more FDIC-insured institutions consolidate or merge, their deposits continue to be separately insured for six months after the effective date of the transaction (November 1, 2013). After the six-month period (which ends approximately May 1, 2014), combined deposit amounts you have in excess of $250,000 (UMB and Macon-Atlanta State Bank accounts combined), will no longer be insured. If you have a certificate of deposit (CD) issued by UMB, the CD will continue to be separately insured until the earliest maturity date after the end of the six-month period mentioned above. CDs that mature during the six-month period and are renewed for the same term and in the same dollar amount (with or without accrued interest) will continue to be separately insured until the first maturity date after the six-month period above. CDs that mature during the six-month period and are renewed on any other basis, or are not renewed and therefore become demand deposits, will be separately insured only until the end of the six-month period set out above. NOTE: The $250,000 FDIC limit applies to accounts held in the same category of ownership. You may visit to learn how to maximize your coverage. Certificate of Deposit If you have a Certificate of Deposit (CD) at UMB Monroe City your CD has also been acquired by Macon-Atlanta State Bank. Your Annual Percentage Yield (APY) and interest rate will not change through the maturity of your CD. You will receive a maturity notice from Macon-Atlanta State Bank 10 days prior to your CD s maturity date. That notice will contain certificate renewal information. Individual Retirement Accounts (IRA s) If you have an IRA at UMB Monroe City your IRA has been acquired by Macon-Atlanta State Bank. Your IRA terms and conditions will not change. You will receive a maturity notice from Macon-Atlanta State Bank 10 days prior to your IRA s maturity date. Macon-Atlanta State Bank sends out IRA statements annually. You will receive your IRA annual statement the first week of January. 6 7

5 Online Products & Services Additional Information HomeBanker Online Banking If you are currently enrolled in online banking and bill pay with UMB you will be automatically registered for Macon-Atlanta State Bank HomeBanker online banking. You will be mailed your HomeBanker ID in late October with instructions on activating your online banking account. You may activate your HomeBanker account after November 4, HomeBanker is a great way to have access to your accounts 24 hours a day. You will be able to balance your account, confirm cleared checks, monitor your electronic transactions (e.g. debit card purchases, ATM withdrawals, automatic payments, etc.), make loan payments, and transfer money between deposit accounts. If you are not currently enrolled in online banking and bill pay with UMB, but you would like to use this service, please contact Macon-Atlanta State Bank to get enrolled or visit one of our bank locations on or after November 4, Bill Pay To use Bill Pay you must be a HomeBanker online banking user. Please contact Macon-Atlanta State Bank to make Bill Pay available to you on your HomeBanker account. Your UMB bill pay information can not automatically be brought into Macon-Atlanta State Bank s HomeBanker system. If you plan to use bill pay you will need to set up your payment information. You may activate your HomeBanker account after November 4, E-Statements You can easily receive your account statements via . This method saves time and is completely secure. To receive e-statements you MUST be a HomeBanker online banking customer. To begin receiving e-statements simply sign on to your HomeBanker account, select the e-statement tab and answer a few questions. Transferring Loans If you have a current UMB loan which will be converting to Macon-Atlanta State Bank please review the notice enclosed with this booklet. The notice will provide additional details you will need to update your records. Automatic Loan Payments If you currently have loans with UMB that are not transitioning to Macon-Atlanta State Bank, you may continue to pay with an automatic debit from your Macon-Atlanta State Bank account. Please speak to a representative at Macon-Atlanta State Bank for additional assistance. Safe Deposit Boxes If you rent a safe deposit box at UMB your current box contract and billing statement will not change. ACH (Automated Clearing House) An ACH item is an electronic debit or credit that flows into and out of your account automatically. All automatic debits or payments from, as well as direct deposits to your account, should be updated with the Macon-Atlanta State Bank routing number or ABA number effective November 2, You may experience delays in payments made and deposits received if routing information is not updated. Payment and deposit items could also be returned to the originator, resulting in non-payment. Examples of ACH items include home mortgages, insurance premiums and direct deposit payroll. You will need to contact the business or company that is originating that ACH debit or credit and update your information with the Macon-Atlanta State Bank routing number. Mobile Banking & Telephone Banking Macon-Atlanta State Bank does not currently offer Mobile Banking or Telephone Banking. However, both the bank website and HomeBanker online banking can be navigated by a smart device. Macon-Atlanta State Bank is currently investigating mobile banking options. If you would use mobile banking please contact a bank representative so we can measure customer interest. Macon-Atlanta Financial Services Macon-Atlanta Financial Services is a full service financial planning and investment firm with a wide range of non-deposit investment opportunities offered through Investment Centers of America. Services include: Retirement Income Planning Individual Stock and Bond Portfolios Mutual Funds and Real Estate Investments (REIT s) Life and Long Term Care Insurance Traditional and Roth IRA s College Education Planning and 529 Plans Investment Centers of America, Inc. (ICA), member FINRA/ SIPC and a Registered Investment Advisor, is not affiliated with Macon-Atlanta State Bank DBA Macon-Atlanta Financial Services. Securities, advisory services and insurance products offered through ICA and affiliated insurance agencies are *not insured by the FDIC or any other Federal Government agency *not a deposit or other obligation of, or guaranteed by any bank or their affiliates *subject to risks including the possible loss of principal amount invested. 8 9

6 Online Bill Pay : Please record the following information from your current online banking system. The information you collect can be easily added to the Macon-Atlanta State Bank online bill pay system. Fill in the following worksheet to assist you in setting up your bill payees in HomeBanker. Payee Payee Account # Address Even Pay/Payment Notes

7 12 Macon-Atlanta State Bank 1513 N. Missouri Macon, MO mabank.com/welcome