Welcome Seamless and High Efficient Process for Digitalization. April 27, 2016 D. Beck Head CRD IT
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1 Welcome Seamless and High Efficient Process for Digitalization April 27, 2016 D. Beck Head CRD IT Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 1
2 Seamless and High Efficient Process Agenda Schindler Group Global Overview Digitization Customer Expectation Seamless Product Information Golden Rules Experience & Learnings Questions Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 2
3 Schindler Your First Choice Our Vision Leadership through customer service. At Schindler our vision is to achieve market leadership through providing exceptional value to our customers. In addition to providing competitive products, we must deliver industry-leading services and world-class customer care. In order to do so our business processes must be designed to serve our customers in a hassle-free and responsive manner. Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 3
4 Mobility Solutions Our products Elevators Escalators Moving Walks Transit Management Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 4
5 Schindler Group History 140 years of experience Establishment of the company by Robert Schindler 1900 Factory construction in Lucerne 1889 Start of Elevator manufacturing st western industrial joint venture with PR of China 1956 The world s first electronically controlled AC-driven elevator 1993 Number one in Escalator Business worldwide 2003 Establishment of Schindler Award 2000 World s first synthetic elevator rope 2011 Partnership with Solar Impulse 2014 Opening of new factories in China and India 1997 World s first machineroomless (MRL) Elevator Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 5
6 Schindler Group Management of Schindler Group (as of April 1, 2016) Board of Directors (BoD) Supervisory and Nomination Committee (VRA) Alfred N. Schindler Chairman BoD Silvio Napoli Member BoD Prof. Dr. Karl Hofstetter Member BoD Group Executive Committee Thomas Oetterli CEO Miguel A. Rodriguez, Deputy CEO, Asia-Pacific and Middle East (except China) Erich Ammann, Chief Financial Officer Karl-Heinz Bauer, CTO David Clymo, Corporate Human Resources Paolo Compagna, Europe North Carlos Guembe, Europe South Albert Haffert, Field Quality & Excellence Andre Inserra, Americas Michael Nilles, Chief Digital Officer Oswald Schmid, New Installations Business and Supply Chain Christian Schulz, Service Business Daryoush Ziai, China Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 6
7 Schindler Group Global presence «We move more than one billion people per day» Americas Europe South Europe North Asia-Pacific and Middle East China more than 56,000 employees more than 100 countries more than 1,000 branches Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 7
8 Schindler Group International sites CR&D-NA Randolph United States Hanover Clinton Spain Zaragoza Switzerland Ebikon Locarno CR&D-EU Ebikon Slovakia Dunajská Streda CR&D-IN Pune CR&D-AP Shanghai China Shanghai Suzhou CR&D-SA Sao Paolo India Pune Brazil Londrina Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 8
9 Schindler Group International Product Platforms Americas (North) Elevators: Schindler 330A Schindler 400A Schindler 500A Schindler 3300 Schindler 5500 Schindler 7000 Escalators: Schindler 9300 Schindler 9500 Schindler 9700 Americas (South) Elevators: Schindler 3300 Schindler 5300 Schindler 7000 Escalators: Schindler 9300 Schindler 9500 Schindler 9700 Europe North/South Elevators: Schindler 3100 Schindler 3300 Schindler 3400 Schindler 5300 Schindler 5400 Schindler 5500 Schindler 2400 Schindler 2500 Schindler 2600 Schindler 6200 Schindler 6300 Schindler 6500 Schindler 7000 Escalators Schindler 9300 Schindler 9500 Schindler 9700 India Elevators: Schindler 3300 Schindler 5300 Schindler 5500 Schindler 7000 Escalators Schindler 9300 Schindler 9500 Schindler 9700 Asia/Pacific Elevators: Schindler 3300 Schindler 5300 Schindler 5500 Schindler 7000 Escalators Schindler 9300 Schindler 9500 Schindler 9700 Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 9
10 Digitization Customer Benefits Customer Benefits & Expectations Transparent Insights Mobile and desktop information tools Live information about equipment Active updates Direct connection to Schindler Diagnostic data Remote access and. And. Expectations are growing every day Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 10
11 Digitization Seamless Product Information Development Production / Documentation Installation Maintenance - SERVICE Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 11
12 Digitization Product Life Cycle Management Development Supply Chain Maintenance @ Requirements Modernisation Customer Designed Produced Installed DB Product Life Cycle - Digital Information Life Cycle Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 12
13 Digitization Product Life Cycle Management Challenges for Digitization Release process for requirements and design changes Close loop of information Customer focus in all areas Consistent process for all involved organizations Cockpit is needed for visualization of dependencies, planning and situation Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 13
14 Digitization Golden Rules Golden Rules Data clean up and harmonization starting by CRD Implementation of methodologies and rules Quality gates CRD impacts Efficiency improvements Single data repository Connected information Alignment of design and documentation Speed Global methodology Release information transparency Demands on employees Culture changes in working Thinking on other organizations after CRD Training on other processes Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 14
15 Digitization Experiences and Learnings Experiences and Learnings Maintenance and support of the system in house or extern? Concept definition in phases/steps Concept definitions with support of external partner Existing structure, process and infrastructure need to be analyzed with Schindler experts Final Concept aligned with external partners Project separated in phases allows fast benefits according to the business priorities. Management of access control and IP rights. How fast the documents, installation manuals and configurators can be updated? This are serial or parallel processes? Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 15
16 Digitization Experiences and Learnings Experiences and Learnings Benefits must be defined from the beginning and must be verified / Measured. Efficiency improvement & Time to market Product quality & Material cost Reduction of installation and maintenance cost Digitization is a culture change in all organizations world wide. Company culture and international culture. Folie with benfits. KPI savings Employees are working with the processes!! Schindler Elevator Ltd. Head CRD-IT Daniel Beck April 27 th 2016 PLM Swiss Forum Seamless and High Efficient Process Page 16
17 Thank you for your attention. Copyright Schindler. All rights reserved Schindler owns and retains all copyrights and other intellectual property rights in this presentation. It may not be reproduced, modified or copied nor used for any commercial purposes (e.g. manufacturing), nor communicated to any third parties without our written consent. Schindler undertakes all reasonable efforts to ensure that the information in this presentation is accurate, complete and derives from reliable sources. Schindler however, does not represent nor warrant (either expressly or implicitly) accuracy, reliability, timeliness or completeness of such information. Therefore, Schindler is not liable for any errors, consequence of acts or omissions based on the entirety or part of the information available in this presentation.
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