MaxReports. Online Advanced & Benchmark Reporting

Transcription

1 MaxReports Online Advanced & Benchmark Reporting Last Update

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3 Table of Contents 1 Introduction Web Browsers Allowing Pop Ups Online Help/Info Subscribing to Maxreports User Access Managing User Access Unsubscribe from Maxreports Mobile Maxreports (MaxMobile) MaxMobile Log In Grouped Venue Users Creating a Desktop Shortcut Dashboard Reports Hourly Dashboard Report Daily Dashboard Weekly Dashboard Monthly Dashboard Weekly Reports Weekly Ranking Report Weekly Day/Night Split Top Games Reports Top New Games Top 25 Games Web Reporting Tools Report Types Benchmark Reporting Options Re-Run a Report Sorting Reports Expanding Reports Dashboard Reports Hourly Dashboard Daily Dashboard Weekly Dashboard MaxReports Board Report Cancel Credit Response Time Cancel Credit Response Time Weekly Summary Conversion Performance Custom EGM Group Performance Denomination Utilisation EGM Performance Analysis Games Performance by Type Games Performance - RTP Validation Group Network Game Performance Jackpot Group Performance Jackpot Group Performance Detail Monthly Overview Reports Snapshot Annual Turnover Top/Bottom 10 Machines Manufacturer Performance Network Game Comparison Venue Network Jackpot Comparison - Venue Venue Comparison

4 Venue Performance Weekly ADT Comparison Venue Performance Weekly ADT Comparison (Single Venue on Network) Venue Hourly Occupancy with Headcount Custom EGM Grouping Groups Vs Categories Example of Report Headings Create a Group Create a Category Assigning EGMs to a Group Generate EGM Group Performance Report Change or Delete Groups Change or Delete Categories Non Subscription Based Reporting Basic Reports - Configuration EGM Configuration Jackpot Configuration Manufacturer EGM Configuration Basic Reports - EGM Performance Annual Net Meter Gaming Machine Tax Metered Win Reconciliation Net Meter Net Meter - Simplified Basic Reports - Events & Meters EGM Event EGM Meters Log Meter Movement Basic Reports Network Performance Manufacturer Market Share Network Games Performance Network Jackpot Performance Region Performance Venue Ranking Basic Reports - Basic Admin Reports End of Day Invoice Invoice Detail Invoice List Invoice Summary Simplay Balance and Trust Reconciliation Simplay Funds Reconciliation Advanced Reports Audit Reports Bank Deposits Cash Audit Cheque Reconciliation ecash Terminal Reconciliation EGM Cash Clearance EGM Cashless Reconciliation EGM Float Balance EGM Ticket Reconciliation EGM Voucher Detail EGM Voucher Reconciliation Detail EGM Voucher Reconciliation Summary Hopper Variance (Cougar only) MaxBalancing Report (Cougar only) My Cash Cheques Revenue Audit Breakdown Revenue Audit Detail Site Reconciliation Summary TITO Reinvestment... 53

5 TITO Ticket Detail TITO Transaction Report Unclaimed Tickets Variance Breakdown Audit Detail Jackpot Performance Jackpot Hit Summary Jackpot Liability Jackpot Reconciliation Wide Area Jackpot Hit Summary Wide Area Jackpot Performance EGM Performance EGM Performance Detail EGM Performance Summary EGM Ranking Game Ranking Gaming Cheque Detail/ Summary by Date/Summary by EGM Gaming Machine Revenue Hourly Meter Turnover Venue Performance Group Loyalty Reports EzyBreak Statisitics Loyalty Statistics Patron Session Detail Player Loyalty Simplay Statistics Simplay Performance Simpay Turnover

6 1 Introduction MaxReports is a subscription based, on-line management reporting tool developed by Maxgaming. The MaxReports suite was created from a need by gaming venues for a more in-depth analysis reporting tool. Utilising MaxReports will give Gaming and Operations Managers a powerful tool to evaluate the performance of their gaming venue in real-time with the benchmark components contained in the reports allowing for accurate reporting on comparison to industry trends. This document serves as a User Guide and describes the functionality behind each report and how to interpret each report. 1.1 Web Browsers The Maxgaming website works suitably on most generic web browsers. If some functionality is lost it is recommended to try another web browser. If working in Internet Explorer and functionality is lost the Compatibility View option should be tried before contacting Maxgaming Allowing Pop Ups If a report does not display it may be due to popups being blocked on the web browser. It is safe to allow pop ups from maxgaming.com.au 1.2 Online Help/Info At any time, for detailed information on data entry, sorting, zooming and export features within MaxReports click the help/info button. For advice on analysis of figures or to report issues with MaxReports please contact the Maxgaming Help Desk at any time on Subscribing to MaxReports There are some reports already available to general website users but to access the benchmark and network types of reports each venue is to enable MaxReports via a subscription facility. After logging onto the Maxgaming website ( go to the Subscriptions tab at the left to see if MaxReports subscription has been enabled for your site. To enable MaxReports click the SUBSCRIBE button. 4

7 You will be presented with the terms and conditions page (below is an example only). Please read carefully and click the check box at the top left if you accept the terms and conditions. To subscribe to MaxReports tick the authorisation box and click the subscribe unless you accept the terms and conditions. button. Please note you cannot 1.4 User Access After subscribing you are able to determine which of your users is able to view these reports. Using the mouse move the users you authorise to the right hand side of the screen and click the save button. Alternatively you can highlight the user and click the > button to move them to the right Managing User Access If users need to be removed or added, in the Subscriptions tab click MANAGE to display the Users screen Unsubscribe from MaxReports To unsubscribe simply select the button from the subscription users page. 5

8 2 Mobile MaxReports (MaxMobile) As the Maxgaming system is updated in real time, one of the key advantages of this product is the timeliness of data. As Gaming and Venue Managers are notoriously time poor and spend a great deal of their time away from their desks, it was seen as a great advantage to be able to view some dashboard type reports from a mobile device; and that can be checked at any time of day anywhere they can receive mobile phone network coverage. The pages following will demonstrate reports that are customised to suit smartphones to allow venue subscribers access to information using a phone. While the website reports on mainly monthly aggregated data the phone browser screen will give more granular data on an Hourly, Daily and Weekly level. If at any point your phone's web browser does not behave as documented in this guide, it is recommended to download Opera for phones - an alternative to generic phone web browsers. Opera is also available via the Opera website: MaxMobile Log In Launch your phone's web browser and type the Maxgaming website address. The website will identify the mobile device and display the mobile interface. The following examples are taken from the Apple iphone device using the Safari Web Browser. The interface may look somewhat different with other browsers. 6

9 In the state option, choose either NSW, QLD or NT (as to where your venue is located). The following screen will appear: Enter your user id and password and touch SUBMIT to sign in. The landing screen looks like this: Grouped Venue Users Group Users only will see the Venues page with the Search facility at the top of the screen. All other users will see the Report menu. Venue-Group users can use the Venues page to select a venue. To search for a venue, enter the venue name in the search field or expand the alpha characters. To select the venue, click on the venue name. After the venue is selected you will be taken to the main reports screen. 7

10 2.1.2 Creating a Desktop Shortcut Different phones with different browsers may have unique requirements for setting desktop shortcuts. Consult your phone user guide for more information. This example is for Safari on the Apple iphone. To set a desktop shortcut with Safari, display the page you wish to add as a shortcut. At the base of the screen touch the Option icon: The Add Bookmark dialog will display. Press ADD TO HOME SCREEN. The Edit bookmark properties screen will display. Update the text as required then press ADD at the top right. The MaxMobile icon will appear on the home screen. Touch this icon every time you want MaxMobile from now on. 2.2 Dashboard Reports Dashboard style reports show a brief summary on the performance of the gaming floor. Increase in results when compared to previous averages will show as a green percentage value. A decrease in results when compared to previous averages will show as a red percentage. For more detailed reporting and graphical representations please use the MaxReports available via the Maxgaming website. 8

11 2.2.1 Hourly Dashboard Report This report allows a venue manger to see the real time performance of the gaming floor for the past hour with comparison to the previous 6 weeks average. Previous hours of the current day (or previous days) can be viewed by using the quick buttons at the bottom of the screen. Press BACK to return to the menu screen Daily Dashboard Daily Dashboard displays the total of yesterday s trade by default the default day can be changed by choosing the CHANGE DAY option at the base of the screen. It then compares that same day average for the previous 6 weeks to the selected date and the % differences. 9

12 2.2.3 Weekly Dashboard Weekly Dashboard allows for comparison of weekly Year-on-Year results for a venue. Additionally the % change can be compared to Peers, Region or State. For more information on these groupings please refer to the section regarding Benchmark Reporting Options in MaxReports. The default week is the last full 7 days. This can be changed by selecting the CHANGE WEEK button at the base of the screen Monthly Dashboard Monthly Dashboard allows for comparison of monthly Year on Year results for a venue. The Month to Date (MTD) figure is displayed and compared to the same MTD figure for last year, showing % difference. The total month figure is also displayed to allow for the venue to see if they expect to exceed last year s total. 2.3 Weekly Reports The Weekly Reports are accessed via the Main Menu of MaxMobile. 10

13 2.3.1 Weekly Ranking Report The report will rank each venue based on Turnover. Scroll to the bottom of the screen to change the week Weekly Day/Night Split This report gives a brief summary of the week in performance with comparison to the same week last year. The split between day and night trade is determined by the Split Time hour. This can be changed using the button at the base of the screen. 2.4 Top Games Reports The games reports are accessed from the MaxMobile Main Menu. 11

14 2.4.1 Top New Games A new game is determined by install date. Only games that have been installed for the first time in the last four weeks will appear in this report. Slide the screen to the right for more information on the top new games. Clicking ADD FILTER will enable the user to specify certain criteria for the end result (i.e. one manufacturer only, or specific denomination). Clicking on the game name will drill down the report to display more information on the game. 12

15 2.4.2 Top 25 Games The top games report will use rank any game that is installed across the network and look at the week in review. Clicking ADD FILTER will enable the user to specify certain criteria for the end result (i.e. one manufacturer only, or specific denomination). Clicking on the game name will drill down the report to display more information on the game: 13

16 3 Web Reporting Tools Accessing gaming reporting via the web enables gaming and operations managers to see performance and revenue anywhere in the world. 3.1 Report Types Depending on the information required there are a number of report types available: Dashboard A quick reference on Hourly, Daily and Weekly information pertaining to your venue. Venue and Machine Performance Generate a report to compare each of your games and/or manufacturers and/or jackpots. Benchmark Reporting Compare your venue/machines to other venues within your region/network/similar venues (peers). 3.2 Benchmark Reporting Options Utilising Maxgaming s majority market share Benchmark reporting gives an unbiased view, allowing venues to compare your venue, game and jackpot type performance with the entire Maxgaming Qld network or per region or per similar venue type and size. When comparing your venue or games there are a number of comparison options: Network The entire Maxgaming Network (clubs and hotels combined); Network Venue Type Clubs or Hotels. Clubs can only compare to Clubs and Hotels can only compare to Hotels. Region All the sites in your region (Clubs and Hotels combined). Regions follow the Maxgaming regional determination as follows: North Queensland Wide Bay Brisbane North Brisbane West Gold Coast Central Queensland Sunshine Coast Brisbane East Brisbane South Peer Compare similar venues of your type and size (EGM size). Peers are grouped into bands as follows: Peers for Qld Clubs Hotels to to to to to to 39 1 to 24 1 to 24 14

17 3.3 Re-Run a Report If you have viewed a report by a particular date or compare option and would like to see the same report again (but for a different date/compare option etc.) click RE-RUN or click the arrows at the top right of the finished report to display the filter options. 3.4 Sorting Reports To change the default sort column or sort priority option in a report click on the arrows at the top of each column. 3.5 Expanding Reports When a report displays with a + next to a machine or date this means the record can be expanded to show more information. Clicking the will collapse the record back to the summary level. 15

18 4 Dashboard Reports Similar to MaxMobile, the Dashboard is a summarised table that allows a manager to view site performance at a glance. They appear as soon as the user logs in. Choose which dashboard reports to run based on the radio button options available (daily/weekly/monthly). 4.1 Hourly Dashboard View today s up to date hourly snapshots along with the last 7 days hourly meters. 16

19 4.2 Daily Dashboard The Daily Dashboard compares a specific day s performance with the average of the previous 6 weeks of the same day. 17

20 4.3 Weekly Dashboard The Weekly Dashboard allows the user to compare the change in venue key performance indicators when comparing a recent week to the 6 week average leading up to that week. It will also compare the performance of the same week in the previous year. 18

21 5 MaxReports The following reports are available only to MaxReports subscribers. These report types include venue and machine performance and some benchmark reports. 5.1 Board Report This is a monthly report only and gives a broad summary with statistics and graphs on the performance of the gaming, membership and loyalty systems in place. It is presented in a formal report format and can be up to 20 pages long. The following is a very small excerpt. 5.2 Cancel Credit Response Time This report enables the user to see how long customers are waiting for payouts this is determined as the time between pressing the collect button and the staff member resetting the machine (via key or card). Due to the nature of this report it is recommended to only run one day at a time as it may some time for the report to generate. The report displays in three parts. Part one shows the hourly average response time for Cancel Credit payments. 19

22 Part two shows the average time per machine. Part three shows the detailed response times for each cancel credit payment. 5.3 Cancel Credit Response Time Weekly Summary Presenting similar results as the previous report but in a spreadsheet format. This report gives the average response time per hour for each week selection (Monday to Sunday inclusive). 20

23 5.4 Conversion Performance The Conversion Performance report identifies any machines that have had a game change for the period of the report. It compares the Average Daily Turnover (ADT) of the original game with the new game and expresses the change as a percentage of the original game ADT. A negative change shows that the game has had a decrease in ADT when compared to the original game. 5.5 Custom EGM Group Performance This report displays results based on groups and categories created and maintained by the user, based on personal user/venue preferences. For more information please refer to the Customer EGM Grouping chapter. 5.6 Denomination Utilisation Run on a weekly or monthly basis, this report displays the % value of each denomination compared with % installed on the floor. 21

24 5.7 EGM Performance Analysis The report allows for a 3 monthly comparison of Revenue and Turnover on each machine. When selecting a month the report will automatically go back 3 months and retrieve the information. After running the report you can re-sort and rank each game on highest change in positive or negative. This report will help in determining which machines have lost/gained player appeal in a 3 month period. 5.8 Games Performance by Type This report gives very detailed information that can be filtered down by game type. 22

25 5.9 Games Performance - RTP Validation This report is used to check that EGMs are running at the expected RTP%. The Theoretical RTP includes the RTP of any jackpots to which the EGM is currently connected Group Network Game Performance Group reports are designed for group gaming managers where multiple venues are to be reported on in a single result. This report allows the Gaming Manager for a group to report on the performance of the games within the group. Please note there are many filtering and ranking options available to the user (as shown below). 23

26 5.11 Jackpot Group Performance The Jackpot Group Performance Report allows you to compare different jackpot link products along with Stand Alone machines. The feature includes a table with the Average Daily Turnover and Average Daily Revenue for each group. The report also shows the percentage of Floor, Site turnover and Taxable Revenue. The table is then represented as two graphs. 24

27 5.12 Jackpot Group Performance Detail The report groups jackpot machines and allow for drill down analysis on each machine attached to the group Monthly Overview Reports The Monthly Overview reports give a high level overview of the performance of the venue. It is a powerful tool for a manager to use as a performance measure for comparing many parts of gaming at the venue Snapshot The Snapshot provides a monthly summary of balancing and taxation calculation for the site. It also shows Revenue and Net after tax amounts. The Return to Player figure is the actual return to player for the month Annual Turnover Shows the monthly turnover and revenue for the current month. This allows the user to see the performance of the site over recent months and also for the same month last year. It may be further represented by 2 graphs. 25

28 Top/Bottom 10 Machines Lists the Top and Bottom 10 machines ranked by Average Daily Turnover Manufacturer Performance Illustrates how well each manufacturer is performing at the site based on % site compared to % turnover. 26

29 5.14 Network Game Comparison Venue Benchmark the performance of your games with the rest of the State, Region or your Peers. The report will give you a guide as to whether you have the right mix of games for your venue and also illustrate which games in your comparison group are performing above those in your venue. 27

30 5.15 Network Jackpot Comparison - Venue The Network Jackpot Performance report allows a venue to compare the performance of their jackpot link groups with other venues in the network. Changing the compare option will give the site a different perspective when comparing to sites within their region and a different result again when comparing to peers and sites of the same type Venue Comparison This report allows you to compare your venue position in relation to your compare option. It allows benchmarking on: Total Turnover Total Revenue Average Daily Turnover Average Daily Revenue Average Bet The report shows only the ranking of each site in the list - at no stage does the report show specific site values. 28

31 5.17 Venue Performance Weekly ADT Comparison This report allows venues and venue groups to see how their ADT changed compared to the same week last year and also compares to hotels and clubs average changes in the same week (this depends on the choice of compare option). This allows venues and groups to ensure they are keeping pace with the rest of the state. Below is the report format when run for grouped venues. The venue or group machines are excluded from the market segment (hotels and clubs) to allow for an accurate comparison Venue Performance Weekly ADT Comparison (Single Venue on Network) Based on the comparison criteria this report compares the selected weekly period ADT to the collective ADT of clubs and/or hotels on the network. 29

32 5.18 Venue Hourly Occupancy with Headcount This report shows the occupancy and headcount for a one day period. This report can be run over more than a daily time frame. Occupancy equals stroke divided by operational EGMs where Headcount equals the number of EGMs in operation at the top of the hour. 30

33 6 Custom EGM Grouping EGM Grouping enables the reports user to create custom groups regardless of position, bank, floor, jackpot or software installed on the EGM. This will help where there is a group of machines required but is not found in any other report on the website. EGM Groups are created for reporting purposes using the Custom EGM Group Performance Report on the Maxgaming website. Using this reporting function you can compare the performance of EGMs based on jackpot or denomination (for example), regardless of location on the gaming floor. There are four steps required to use the Custom EGM Groups function: 1. Create a Group 2. Create a Category 3. Assign the EGMs 4. Generate the Report 6.1 Groups Vs Categories The EGM GROUP MAINTENANCE page is used for creating and maintaining different EGM Groups and the Categories within each of these groups. For example: a group can be JACKPOTS and categories under this group could be Jackpot Carnival, Money Train and Rocket to Riches. Another group example would be DENOMINATION and the categories under this group could be 1c, 2c and 5c etc. Points to Remember Each venue can create up to 5 groups with a maximum of 20 categories within each group. An EGM can be a member of multiple groups but can only be a member of one category per group. Group Names and Category names must be unique however a Group and a Category may have the same name. Group and category names can contain numbers, symbols, spaces etc. and there is no maximum amount of characters. It is recommended however, to keep titles short and specific. 6.2 Example of Report Headings 6.3 Create a Group Log into the Maxgaming website as per usual. At the left of the screen click on REPORTS to expand the group. Find EGM GROUP MAINTENANCE and click once. This will open the Group Maintenance Screen. Your venue name should appear in the venue screen (this is based on your access privileges at logon). 31

34 To create a group click ADD NEW EGM GROUP at the right of the screen. Type the name of the group required. Click SAVE to save the group name and then CLOSE. This will return you back to the original screen. To add more groups repeat the process by clicking ADD NEW EGM GROUP. The new group will now appear. Once groups have been created, you can now create the categories. 6.4 Create a Category At the left of the screen click on REPORTS to expand the group. Find EGM GROUP MAINTENANCE and click once. This will open the Group Maintenance Screen. Your venue name should appear in the venue screen (this is based on your access privileges at logon) and any groups that have been created will be listed. Click on the arrow at the far right of the screen, corresponding with the group under which these categories will exist. The page will display existing categories, if any. To add new or more categories click ADD NEW EGM CATEGORY: 32

35 Type in the name of the category and click SAVE. Repeat the process to add more categories. Once categories are created click CLOSE to return to the Category Maintenance Screen. This will list your Group and the categories within that group. Once complete, click CLOSE to return to the main screen. This will list all groups that have been created. 33

36 6.5 Assigning EGMs to a Group At the left of the screen, under Reports, click EGM GROUP ASSIGNMENT: This will list all EGMs onsite. Select the required Group at the top of the screen: Using the drop down box at the right, select the category to assign to each machine. As a shortcut you can use the TAB button to move down to each machine and type the first letter of the category to assign the machine (if more than one category begins with the same letter press the letter key multiple times to move down the list). If an EGM is not specifically assigned a category it will automatically be given Not Assigned status. Once all EGMs are assigned click SAVE at the bottom of the screen. 34

37 6.6 Generate EGM Group Performance Report At the left of the screen, click on MAXREPORTS. This will list the reports available under MaxReports. Click on CUSTOM EGM GROUP PERFORMANCE. As per normal Maxgaming website reports, choose a date or date range. Select the EGM group type on which to report. Click RUN to generate the report. It may take a few seconds to collate and display the results. Once generated the report will display all results. 35

38 Scroll down the page to view additional graph. At the left of the report, click the + next to each group to expand the group. 6.7 Change or Delete Groups In the EGM Custom Group Maintenance Screen click on the arrow at the right that corresponds with the group you would like to change or delete. This will display the group and all the categories attached to the group. 36

39 If you would like to change the name of the group click in the EGM GROUP field and edit the name of the group. Changing the Group name will not affect the EGM assignments. Click SAVE. If you would like to delete the group click on the DELETE option at the left: If you are sure click OK. The group and its associated EGM assignments will be deleted (if unsure click CANCEL). 6.8 Change or Delete Categories In the EGM Custom Group Maintenance Screen click on the arrow at the right that corresponds with the group where the category exists. This will display the group and all the categories attached to the group. At the right of the screen click on the arrow that corresponds with the category you would like to delete or change. If you would like to delete the category click on the DELETE option at the left. If you are sure click OK. 37

40 The group and its associated EGM assignments will be deleted (if unsure click CANCEL). Any EGMs assigned to this category will be given the NOT ASSIGNED category status. 38

41 7 Non Subscription Based Reporting The following reports are found on the Maxgaming website and are available to all Maxgaming venues with a website login. If you need a website user id, please contact the Maxgaming Help Desk on for an application form. 7.1 Basic Reports - Configuration EGM Configuration This report lists all EGMs on site displaying hard configuration data. It can be used to identify serial numbers, protocol versions, Base Game RTP etc. This information is collated and amended by Maxgaming staff. Any errors should be reported to Maxgaming immediately Jackpot Configuration This report lists all EGMs on site displaying Jackpot configuration data. It can be used to identify Jackpot Pools, Pool Types, Maximum Pool level, Reset value etc. This information is collated and amended by Maxgaming staff. Any errors should be reported to Maxgaming immediately. 39

42 7.1.3 Manufacturer EGM Configuration This report lists all of the EGM s at venue by Manufacturer displaying Game type, SSAN, Machine type etc. This information is collated and amended by Maxgaming staff. Any errors should be reported to Maxgaming immediately. 7.2 Basic Reports - EGM Performance Annual Net Meter This report lists total Revenue, Turnover, Wins etc for the previous 12 month period. This information calculated using the meter reads from each machine Gaming Machine Tax This Report lists the Gamng Machine Tax breakdown, including GST for the previous 12 months. The Healthy Levy calculation is not included in this report. Please refer to the Gaming Machine Revenue report found under EGM Performance for more detail. 40

43 7.2.3 Metered Win Reconciliation This Report lists Turnover, Wins, Cents In, Cancelled Credits, and SAP Wins etc. This information calculated in this report is metered only and can be used to assist in cash flow issues Net Meter This Report lists Theoretical RTP, Revenue, and Turnover etc. The Net meter is the calculation of opening and closing meters for the period selected Net Meter - Simplified Similar to the Net Meter report but in a simpler format. 41

44 7.3 Basic Reports - Events & Meters Reports in this section enable the user to search for events and meters. Samples of each Report are shown EGM Event This report shows all or specific events from selected EGMs. Anything that happens with a machine is recorded as an event. This report allows the selection of specific events and/or EGMs EGM Meters Log At the top of every hour and with any major event (main door open or Jackpot hit) each machine will log a meter read. This report shows the raw meter read as it comes directly from the machine. All major meter types are listed aside from Note Acceptor and Cashless meter reads Meter Movement This Report shows the Meter movement of each EGM. 7.4 Basic Reports Network Performance Utilising Maxgaming s majority market share these reports enable the user to check the Performance of EGMs across the network. Samples of each Report are shown. 42

45 7.4.1 Manufacturer Market Share This Report shows the Market share of EGMs. This information is collated and amended by Maxgaming staff. Any errors should be reported to Maxgaming immediately Network Games Performance This Report shows Manufacturer, ADT, Average bet etc. This information is collated and amended by Maxgaming staff. Any errors should be reported to Maxgaming immediately. 43

46 7.4.3 Network Jackpot Performance This Report lists the Performance of Jackpot EGMs. This information is collated and amended by Maxgaming staff. Any errors should be reported to Maxgaming immediately Region Performance This Report Shows the performance of Jackpots based upon regions. This information is collated and amended by Maxgaming staff. Any errors should be reported to Maxgaming immediately. 44

47 7.4.5 Venue Ranking This Report shows the Venue Ranking over the entire state based on the turnover. This report does not drill down to peers or regions. 7.5 Basic Reports - Basic Admin Reports Reports in this section enable the user to view Invoices and charges. Samples of each Report are shown End of Day Invoice This Report shows The End of Day Invoice estimate which can be used to estimate fees and GST charges. 45

48 7.5.2 Invoice Detail The default display for this report is a summary which shows total charges to the venue over the date period selection (all invoices within the date range). Each invoices can be expanded into more detail Invoice List This Report shows Invoices in a summarised format. This is Maxgaming report and may not be available to venues Invoice Summary This report shows summary charges for the month chosen. It can be expanded for more details Simplay Balance and Trust Reconciliation This Report lists the reconciliation of MyCash (Simplay) and is used by Maxgaming only. It is not available to venues Simplay Funds Reconciliation This Report lists the reconciliation of MyCash (Simplay) and is used by Maxgaming only. It is not available to venues. 46

49 8 Advanced Reports 8.1 Audit Reports These reports are grouped together to assist venues in funds reconciliation. Many of the following reports are web versions of reports found in Wildcat and may include reports and metered data. Samples of reports are shown Bank Deposits This Report shows the Bank Deposits. The required banking figure is taken from the calculation of cash clearances entered via data entry and voucher payouts (Form 39) entered via data entry or Cashier module. 8.2 Cash Audit The information used in the report is a mix of metered information from the EGM and data entry/cashier module. It can be viewed to assist in reconciliation of gaming machine cash flow Cheque Reconciliation The information in this report comes from the Cheque portion of the payout screen via the MaxePay tablet application. 47

50 8.2.2 ecash Terminal Reconciliation This report shows where and when transactions occurred on an ecash CRT Terminal. Transactions include tickets and MyCash withdrawals and deposits. Default view is summary but can be expanded via clicking the + icon EGM Cash Clearance This Report shows the EGM Cash Clearance in net metered amounts. Once data entry has occurred the Actual columns will show the data entry result. Ticket information is immediate EGM Cashless Reconciliation This report displays all cashless transactions that occur at venue. This information comes from the calculation of the Cashless meters from each gaming machine. 48

51 8.2.5 EGM Float Balance This report displays all cashier, CRT and MaxePay assisted transactions. It can be used to assist in balancing a gaming float or CRT reimbursement. The CASH AMOUNT listed in all cases is the rounded amount with the metered amount being the value of the actual transaction before rounding EGM Ticket Reconciliation This Report shows Cash Ticket In, Cash Ticket in Variance, and Cash Ticket out etc EGM Voucher Detail This Report shows payout vouchers generated via the Cashier module in basic detail. There is no total of vouchers displayed in this report EGM Voucher Reconciliation Detail This Report shows payout vouchers generated via the Cashier module in more detail. There is a transaction amount and a cash amount with a cheque portion. There is no total of vouchers displayed in this report. 49

52 8.2.9 EGM Voucher Reconciliation Summary This Report shows all vouchers generated via Cashier module in summary. It may be used as a cross check when balancing a gaming float Hopper Variance (Cougar only) This Report can be used to assist venues when reconciling end of week or end of month cash flow. It uses a mix of metered and actual data to show where a machine may be missing money or is holding extra money. 50

53 MaxBalancing Report (Cougar only) This Report can be used to assist venues when reconciling end of week or end of month cash flow. It uses a mix of metered and actual data to show where a machine may be missing money or is holding extra money My Cash Cheques This Report show the Cheques written for MyCash. This information is taken from the withdrawal process completed in Wildcat Revenue Audit Breakdown This Report lists Metered versus Reported amounts and can be used for Variance finding. Similar to the Revenue Audit Details but without a Hopper Refill Metered column Revenue Audit Detail This Report shows Revenue in a detailed format listing Metered and Reported figures. It is used daily, weekly and monthly to keep track of basic transactions. Default view is summary but can be expanded via the + icon. 51

54 Site Reconciliation Summary This Report is used for End of Day Reconciliation very important for MyCash and/or MyTicket venues. The information is a mix of metered and actual information and is broken into three sections the first being basic banking reconciliation, a necessary requirement for cashless venues: 52

55 The second section outlines TITO Reconciliation (if enabled): The third section breaks down the MyCash Transactions to assist with float reconciliation and CRT transactions: TITO Reinvestment This Report shows where TITO tickets have been reinvested or paid out via Cashier or CRT. 53

56 Scroll down to view graphical representation of the data TITO Ticket Detail This Report lists in detail all tickets Pending and Redeemed (including tickets that have been paid from other days). Default view is summary but can be expanded using the + icon TITO Transaction Report This Report lists TITO transactions from Cashier, Floor CRT and EGM. Default view is summary but can be expanded for more detail. 54

57 Unclaimed Tickets Any tickets that have been Pending for longer than 365 days are moved to an Unclaimed status. This means each venue must remit this value to the OLGR. This Report lists all Unclaimed TITO Tickets in detail and with a total. This report is to be supplied with the remittance letter and cheque to OLGR Variance Breakdown Audit Detail This report shows Variance Breakdown in detail. 8.3 Jackpot Performance Reports found in this section may assist with Jackpot performance and reconciliation. All reports use metered data and samples of each report are shown Jackpot Hit Summary This Report displays the total of all hits on Jackpot EGMs. It can be drilled down into daily hits and then every single hit. 55

58 8.3.2 Jackpot Liability This report shows the Max Level Jackpot, Total RTP, No of Hits etc Jackpot Reconciliation This Report shows the Pool Type, Increment, Opening Value, Rest, Fill etc Wide Area Jackpot Hit Summary This report shows all Wide Area Jackpot hits in summary Wide Area Jackpot Performance This report gives a performance indicator on any Wide Area jackpots at venue. 56

59 8.4 EGM Performance Reports found in this section may assist with EGM Performance showing Turnover, ADT, and Revenue etc. All reports are using metered data and samples of each report are shown EGM Performance Detail This report shows the performance of EGMs at site in detail. Default view is summary but can be expanded for more detail EGM Performance Summary This report shows the performance of EGMs at site including percentage of site and performance rations (a score of 1 is the median of the site). Default view is summary but can be expanded for more detail EGM Ranking EGMs are ranked on either ADT, ADR or Average Bet (ADT is default). 57

60 8.4.4 Game Ranking Games are ranked on either ADT, ADR or Average Bet (ADT is default) Gaming Cheque Detail/ Summary by Date/Summary by EGM These reports give detailed information in cheques written to players for large payments Gaming Machine Revenue Similar to a Gaming Machine Reconciliation Report the Gaming Machine Revenue shows all major metered columns including Turnover, Wins and Revenue. At the base of the report is the Gaming Machine Tax breakdown. 58

61 8.4.7 Hourly Meter Turnover This Reports show the total Hourly Turnover of all EGMs at site Venue Performance Group This Report shows the Venue Performance of EGMs in a Group. This information is collated and amended by Maxgaming staff. Any errors should be reported to Maxgaming immediately. 59

62 8.5 Loyalty Reports These reports concern venues with Maxgaming Loyalty only. There is little information in this section regarding membership EzyBreak Statistics This report gives an overview of the use of EzyBreak at venue Loyalty Statistics This report gives a brief overview of card users at venue. 60

63 8.5.3 Patron Session Detail When a patron inserts and removes their card a session is logged at the database, enabling gaming venues to view where, when and how much patrons are spending. This can be a lengthy report depending on criteria set so bear this is mind when going through the selection criteria, shown below: The default patron search is set to ALL. When selecting a particular patron it is important to CLEAR ALL in this screen. Typing in name or membership number into the FILTER field will narrow the search. Scroll through the list of patrons and double click on the required patron name. This will move the name to the screen on the right. More than one patron can be chosen at any time. Click RUN to generate the report: 61

64 8.5.4 Player Loyalty This is a monthly summary report on all activity regarding the loyalty system Simplay Statistics This report gives a short overview on the MyCash system in use at venue. It includes a list of the top five MyCash users based on number of sessions. 62

65 8.6 Simplay Performance Simplay Turnover This report indicates the effect of MyCash on your venue splitting turnover and average bet between the whole site and just MyCash users (note that MyCash users will include Visitor Cards). 63