FIRST Blue Internet for Business Frequently Asked Questions

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1 Items Descriptions Introduction 1. What is FIRST Blue Internet for Business plan? FIRST Blue Internet for Business is an exclusive entry level plan that gives you a great internet experience. 2. What are the benefits of FIRST Blue Internet for Business? On top of, you will also enjoy: o Free Weekend Internet (up to per month) o Internet Bonus (up to 3.5GB) o Carry Forward Internet (up to ) o Free Yonder Music App o Free WiFiPlus (up to ) Target Customers 3. Who can sign up for FIRST Blue Internet for Business? New and Existing Celcom Customers MNP customers Change of Rate Plan (CORP) Prepaid to Postpaid 4. Where is the plan available for registration? This plan is now available at all the Celcom Xclusive Partners (CXP) and Blue Cube. outlet Plan Offerings 5. What are the FIRST Blue Internet for Business offerings? Package Details Monthly Commitment Internet Free WiFiPlus Free Weekend Internet Excess Data Usage * Throttled to 64kbps Credit Limit Deposit Penalty / Contract Other benefits FIRST Blue Internet for Business RM45 per month (500MB a week) Max Up Purchase RM20: 1GB + Free Yonder Music RM250 NIL Foreigner RM500 Standalone Plan: No Penalty/Contract Free Internet of 500 MB every weekend ( Free Weekend Internet ) Free Yonder Music for first 6 months Internet bonus Important Notes: Price displayed do not include 6% GST as 6% GST will be charged in the bill VAS purchases e.g. Max Up, Content (Games / Apps), Data roaming Usage, etc are not included in Usage commitment policy. 6. What happens if I do not fully utilised my Internet allocation? Your Internet allocation will be carry forward to the next billing cycle. Up to internet can be

2 carry forward (provided customer stay in the same plan). 7. Will I be getting any SMS notification on usage utilisation? Yes, system will send an SMS notification upon reaching below threshold: Usage Reminder SMS Internet 70% 100% 8. What happens if I have fully utilise the Internet allocation within billing cycle? Customer can still enjoy Internet access at 64kpbs. To continue enjoy data service at a better speed and limit, customer can purchase Max Up. Free Weekend Internet 9. What is Free Weekend Internet? Every weekend (Saturday 00:00 to Sunday 23:59), you will enjoy complimentary 500 MB Internet (total of a month) that this will be refreshed every weekend. 10. What happens if I do not fully utilise the Free Weekend Internet? Any unused Weekend Internet quota will be forfeited at the end of the weekend period. 11. What happens if I fully utilise the Free Weekend Internet? At 70% utilisation, you will receive an SMS notification of usage level and be reminded that the base complimentary Internet allocation will kick in upon 100% utilisation. Upon 100% utilisation of the Free Weekend Internet, you will receive an SMS notification to notify that his/her Free Weekend Internet quota has been fully utilised and any further internet usage will be deducted from the plan s base internet allocation. 12. How can I check my Free Weekend Internet balance? You can check the balance by sending Bal Status and send to How will my Internet usage be deducted on weekdays? In order of priority, your Internet usage will be deducted by: Level First Second Bucket Bonus Internet Monthly Internet (24 hours) 14. How will my Internet usage be deducted on weekends? In order of priority, customer Internet usage will be deducted by: Level First Second Third Bucket Free Weekend Internet Bonus Internet Monthly Internet (24 hours) Additional Plan Features Max Up & Internet Bonus 15. What is Max Up? You will be able to purchase additional quota internet at great rates and may also enjoy complimentary offerings such as free apps. 16. What are the packages available for Max Up? RM20 for 1GB Internet with FREE Yonder Music.

3 17. How can I purchase Max Up? You may subscribe to Max Up by using the methods below: SMS Renewal Subscription MAXUPEXTRA1GBAUTO send to One time Subscription MAXUPEXTRA1GB send to USSD Dial *118# and purchase 18. Would I receive any SMS notification when I subscribe to Max Up? Yes. 19. Can I use the plan s Internet allocation while roaming? No. Internet allocation are applicable for domestic use only (within Malaysia). Internet usage while roaming will be chargeable on top of your monthly commitment at roaming charges. 20. Am I required to pay the roaming deposit when I request for roaming activation during registration? Yes. RM300 is applicable for new customers (less than 6 months). MNP customers with roaming service are required to bring their old telco bill for roaming activation with no charge. 21. What is Internet Bonus? As part of the Greatest Internet experience, you will be rewarded with more when you use more. You will receive complimentary Internet Bonus based on your total monthly spending (excluding roaming). The amount of Internet Bonus that you will receive will be as follows: Spend roaming) exceeds RM100 and above roaming)exceeds RM225 and above roaming)exceeds RM500 and above Bonus Received 500MB 1GB 22. How can I check their Internet Bonus balance? You can check your balance by sending Bal Status send to What happens if I do not fully utilise the Internet Bonus? As the Internet Bonus is added into your plan s monthly Internet allocation, any unused Internet quota can be carried forward to the limit of the base Internet allocation at up to. For further details on Carry Forward of Unused Internet, kindly refer to Carry Forward of Unused Internet section below. Carry Forward of Unused Internet 24. Which plans are eligible for the carry forward feature? FIRST Business Blue For Internet FIRST Business Gold For Internet 25. How many times can I carry forward the Internet quota? You can carry over your unutilised Internet quota on a monthly basis provided you are subscribed to the plans above.

4 26. How much data can I carry forward every billing cycle? You can carry over a maximum amount of the base plan internet allocation, which is internet or less. 27. What happens if I have balance of more than the maximum ( Internet) allowable limit to be carried over? Any extra quota more than the allowable limit will be forfeited. 28. What happens if I change my rate plan before billing cycle? You will not be eligible to carry forward any unutilised Internet quota. 29. How can I check how much internet quota was carried over from the previous month? The amount carried over will be reflected in your Internet balance, which can be queried by sending SMS Bal Status to What happens to my unused Internet quota if my line has been barred and I have performed payment to reactivate the line? The unused Internet quota will be carry forward once customer line has been activated, maximum of. WiFiPlus 31. How can I activate the free WiFiPlus? Customer will receive an SMS containing your WiFiPlus ID & Password within 48 hours upon successful registration of FIRST Blue Internet for Business Plan. 32. What happens if I did not receive the SMS notification for WiFiPlus ID and password? What do I need to do? Please send SMS WIFI STATUS to and if the reply stated that customer doesn t have an active Celcom WiFiPlus account, please call Celcom Careline at 1111 for further assistance. Yonder Music 33. What is Yonder Music? Yonder Music is a mobile-only digital music service that provides you with free access to millions of songs that you can download and play, all commercial-free. As part of the FIRST Blue Internet for Business experience, customers get to enjoy this service complimentary for the first 6 months. 34. How do I download Yonder Music? You will receive an SMS within 48 hours of activation to download the app via Google Play Store or the Apple App Store. 35. When I use Yonder Music, will it be consuming my plan s Internet quota? No, it will not be consuming your plan s Internet quota. 36. What happens to the Yonder Music subscription after 6 months? You will not able to enjoy Yonder Music, however you can subscribe to Max Up at RM20 for 1GB Internet and FREE Yonder Music valid for the bill cycle.

5 Additional questions 37. Is there a prepaid plan for FIRST Blue Internet for Business? No. 38. Can I, as a foreigner subscribe to this plan? Yes, however you must pay a deposit of RM100 on top of required advance payment. 39. How much do I need to pay upon registration? No Item Upon Registration 1st Bill 1 Advance Payment RM45 N/A 2 Stamp Duty N/A RM10 3 Monthly Commitment N/A RM45 4 Monthly Commitment (pro-rated) N/A Up to RM45 *Prices displayed do not include 6% GST as 6% GST will be charged in bill. Roaming 40. Am I required to pay the roaming deposit if I requests for roaming activation during registration? Yes, RM300 is applicable for new customer (less than 6 months). However for MNP customer with Roaming service are required to bring their old telco bill for roaming activation with no charge. Change of Rate Plan 41. Can I change my existing postpaid plan to FIRST Blue Internet for Business? Yes. But if you are bounded by any contract, you will have to pay off the relevant penalty before you change to this plan. 42. Can I change my FIRST Blue Internet for Business plan to another Celcom prepaid plan? No. 43. Can I, as an existing prepaid customer migrate to FIRST Blue Internet for Business and will my credit be carried forward? Yes, you can. And any remaining credit balance will be transferred to your new postpaid plan as a credit amount. 44. Can I use my credit balance to cover advance payment for FIRST Blue Internet for Business? No, you can t. Full advance payment is needed during registration. 45. Can any existing postpaid plan subscribers change rate plan to FIRST Blue Internet for Business? Yes, they can. 46. If Principal with existing data plan as their supplementary wants to change rate plan to FIRST Blue Internet for Business, what happens to the supplementary (Data Plan)? Supplementary MUST TNR (terminate and register) and become standalone data plan. Termination 69. What happens if I terminate my plan? You will be charged 1 full month of your package value on top of your outstanding bill amount.