choice. call. telephone. Consumer Assistance It s your It s your It s your Dear Consumer, A PSC Consumer Guide

Size: px
Start display at page:

Download "choice. call. telephone. Consumer Assistance It s your It s your It s your Dear Consumer, A PSC Consumer Guide www.askpsc.com"

Transcription

1 Dear Consumer, Telephone service competition holds many benefits for New Yorkers. Significant changes are taking place in the world of telecommunications. Different companies are now competing to provide you with a wide range of exciting services, including Internet voice services, also known as Voice over Internet Protocol (VoIP). This is a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular telephone line. This consumer guide provides suggestions on what to consider when choosing among companies, as well as answers to some of the most commonly asked questions. Garry A. Brown Chairman, Public Service Commission It s your telephone. It s your It s your call. choice. A PSC Consumer Guide Consumer Assistance New York State Public Service Commission 3 Empire State Plaza, Albany, NY Ask-PSC1 For more information or if you have questions For complaints about your local, regional or other in-state telephone service New York State Consumer Protection Board For complaints about your local, regional or other in-state telephone service, and telemarketing New York State Attorney General For complaints about telemarketing Federal Communications Commission For complaints about your out-of-state, long distance telephone service or cramming 8/07 10M

2 n Local calling area n Local toll or regional toll n Long distance in-state n Long distance out-of-state Make an Informed Choice More changes are taking place in the world of telecommunications. Different companies are now competing to provide you with a wide range of services, including local telephone service. Competition means new products and services, and better value for your dollars. Only you can decide what types of telephone services are best for you, your family or your business. So make sure to ask questions, and keep asking until you are sure of your choices. This guide is designed to make it easier to understand your options. Remember, It s your telephone. It s your call. It s your choice. Service Options: Know the difference n Basic local service generally includes dial tone that allows you to make local calls, and to receive calls. Your local calling area usually covers calls nearest where you live or work. Local calls usually are not itemized on your bill. n Local toll or regional toll service (also called local long distance or intra-lata) covers calls outside your local calling area, but within your regional calling area. (There are seven regional calling areas in New York State). n Long distance toll service covers calls that travel outside your regional calling area, either within New York State or out-of-state. n Other optional services can include caller ID, call waiting, directory assistance, inside wire repair plans, and special billing. Types of Local Service n Traditional Wireline: (also known as landline) This service uses in-ground and overhead cables to transmit local and long distance calls. Traditional service is a fixed service option which means it can not be used at any locat ion other than where it is originally installed. n Wireless: (also referred to as cellular or mobile) Wireless telephone service provides many features of landline while permitting the consumer movement over a wide area. Calls are made using a combination of radio waves and landline telephone structure. n Cable: Cable-based telephone service uses a cable company s network facilities to provide telephone service with features similar to those provided by traditional landline telephone companies. Like traditional telephone service, it is generally considered to be a fixed service in that it is intended to be used within limits of the original connection location. n Internet: Internet-based telephone companies generally use broadband connections (also referred to as high speed, cable modem or DSL services) to provide telephone service. 2

3 Thinking about making a change? We suggest you take these four steps, and use the worksheet on page Identify what you have now. First, look at your past bills and ask yourself these questions: n What s included in my basic local service? For example, can I make an unlimited number of local calls? n How many calls do I make in a month? n Where do I call? (local, regional, in-state long distance, out-of-state and international) n How long do my calls last and what times of the day and days of the week do I make them? n Do I make most of my calls to talk to others or to access the Internet? n Do I have any special calling plans and what kinds of savings do I get? n What other optional services do I have? n Do I have a wireless phone, Internet access, or a pager? n How much do I pay for all of these services, individually and combined? 2. Determine what you want. The next step is deciding whether you want different services. Again ask yourself: n Do I want new services? n Do I want to discontinue any services? n Could I use special services, like Lifeline, or services for those with hearing, vision or speech impairments? 3

4 3. Compare services and offers. Now you re ready to compare offers. Contact the companies that interest you by phone or on the Internet. Consider the questions below and use the worksheet on page 8. n What services and features are included in the offer? n Are these services offered separately or packaged together? n Is the local calling area the same as I have now? n Do I have to keep the service for a certain amount of time? n Is there a charge if I cancel early? n When will my service be started or changed? n What will be itemized on my bill? n Will I be billed a flat rate, or some other rate based on the number or length of my calls? n Can I keep my current telephone number if I switch to another carrier or type of service? n Will rates be different for local toll 4. Decide what to do. n You can keep your current company. n You can select a new provider. Contact the new company and request information in writing. n Even after you make a decision, continue to check your bills. (regional) calling, long distance calling within New York and long distance to other states? What is the rate for local calls? n Is there a monthly charge? n Will I be billed for a certain minimum number of minutes/calls each month? n Is there a maximum number of minutes/ calls each month for which I can get the quoted rates? n Are these special (introductory) rates that will change? n Is a deposit required? n Is there a fee for switching or changing my company? n Are there any other fees? n Remember, if you are not satisfied with your choice, you can switch to another company. 4

5 Frequently Asked Questions Q. Can I choose more than one company for different telephone services? A. Yes. Many consumers are now able to choose different companies for their basic local service, local or regional toll service, and long distance service. You may choose one or more than one company to provide all your services. Q. How can I make long distance calls? A. To make long distance calls from most homes or businesses, you can use your chosen long distance company. You can also use a calling card (prepaid or from a company that bills you), one of the advertised ( dial around ) services, or a toll-free telephone number that connects you to a specific long distance company. Tip! Some of the companies only offer plans that save money if you talk for a certain length of time or make a certain number of calls per month. Q. Do all local service companies list their customers in the telephone directory? A. The telephone numbers of people or businesses using traditional landline telephone companies will normally continue to be included in the same telephone book you currently receive. However, you should be aware that if you considering wireless or broadband telephone services, your number may or may not be listed in the directory. If you are considering switching providers, it is a good idea to confirm their policies regarding directory listings. Q. Can I retain my current telephone number if I decide to switch local service providers? A. Generally, if you switch from a traditional landline service provider to another without changing your address, you will be able to keep your existing telephone number. If you are moving, you will want to check with your new provider to see if you can take your number to your new location. If you switch to a wireless, cable or Internet service provider, you should check first to see if you can keep your current number. You should also check the company s policy regarding taking your number with you if you switch back to your original provider. Q. What company do I call for repairs if more than one company provides my telephone services? A. Call the company that provides your basic local service, which is responsible for maintaining service to your home or business. If you have a problem with your other services, contact the company that provides the service. Remember, you are responsible for the telephones, inside wiring, and jacks in your home unless you have a maintenance plan with your telephone company or an independent contractor. Tip! Before you call for help with repairs, make sure the problem is with company-owned equipment or facilities and not your phone or inside wiring. Try the phone at another telephone outlet in your office, home or neighbor s home. Q. How will I be billed? A. Billing methods vary among companies. Ask each company how you will be billed for services so you know what to expect. Q. Can I lose my basic local telephone service if I do not pay other charges, such as long distance charges? A. No. You can only lose your local telephone service if you do not pay local telephone charges. Failure to pay other charges, such as custom calling charges or long distance charges, may result in the disconnection of those particular services. Q. What should I consider if I want to use a wireless phone instead of traditional telephone service? A. Currently, your address and/or apartment number may not automatically be known by the emergency operator if you use a wireless phone to dial 911. Consider the quality of reception at your home or business and the rates for calls and features. Also, conversations on some wireless (and cordless) phones can be overheard on other nearby electronic devices. Tip! Using a wireless phone instead of a traditional phone may save you money if you move frequently. 5

6 Voice over Internet Protocol (VoIP) Source: Federal Communications Commission Web site: Internet Voice, also known as Voice over Internet Protocol (VoIP), is a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line. Some services using VoIP may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number including local, long distance, mobile, and international numbers. Also, while some services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone through an adaptor. What is VoIP/Internet Voice? VoIP allows you to make telephone calls using a computer network, over a data network like the Internet. VoIP converts the voice signal from your telephone into a digital signal that travels over the Internet, then converts it back at the other end so you can speak to anyone with a regular phone number. When placing a VoIP call using a phone with an adaptor, you ll hear a dial tone and dial just as you always have. VoIP may also allow you to make a call directly from a computer using a conventional telephone or a microphone. How Can I Place a VoIP Call? Depending on the service, one way to place a VoIP call is to pick up your phone and dial the number, using an adaptor that connects to your existing high-speed Internet connection. The call goes through your local telephone company to a VoIP provider. The phone call goes over the Internet to the called party s local telephone company for the completion of the call. Another way is to utilize a microphone headset plugged into your computer. The number is placed using the keyboard and is routed through your cable modem. What Kind of Equipment Do I Need? A broadband (high speed Internet) connection is required. This can be through a cable modem, or high speed services such as DSL or a local area network. You can hook up an inexpensive microphone to your computer and send your voice through a cable modem or connect a phone directly to a telephone adaptor. Is There a Difference Between Making a Local Call and a Long Distance Call? Some VoIP providers offer their services for free, normally only for calls to other subscribers to the service. Your VoIP provider may permit you to select an area code different from the area in which you live. This means you may not incur long distance charges if you call a number in your area code regardless of geography. It also means that people who call you may incur long distance charges depending on their area code and servic e. Some VoIP providers charge for a long distance call to a number outside your calling area, similar to existing, traditional wireline telephone service. Other VoIP providers permit you to call anywhere at a flat rate for a fixed number of minutes. If I Have Internet Voice Service, Who Can I Call? Depending upon your service, you might be limited only to other subscribers to the service, or you may be able to call any phone number, anywhere in the world. The call can be made to a local number, a mobile phone, to a long distance number, or an international number. You may even utilize the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a phone. What Are Some Advantages of Internet Voice? Because Internet Voice is digital, it may offer features and services that are not available with a traditional phone. If you have a broadband Internet connection, you need not maintain and pay the additional cost for a line just to make telephone calls. With many Internet Voice plans, you can talk for as long as you want with any person in the world (if the other person has an Internet connection). You can also talk with many people at the same time without any additional cost. What Are Some Disadvantages of Internet Voice? If you re considering replacing your traditional telephone service with Internet Voice, there are some possible differences. Customers should consider these differences when evaluating VoIP service options. Some Internet Voice services do no t work during power outages, and the service provider may not offer backup power; Not all VoIP services connect directly to emergency services through 911. It may be difficult for some VoIP services to seamlessly connect with the 911 dispatch center or accurately convey the physical location of the 911 caller or identify the call as an emergency. For additional information, see gov; They may or may not offer directory assistance/white page listings; If you cancel your VoIP service, you may be charged full price to return to the local telephone company. Can I use my Computer While I Talk on the Phone? Yes. Can I Take My Phone Adapter with me When I Travel? You may be able to use your VoIP service wherever you travel as long as you have a high speed Internet connection available. In that case it would work the same as from your home or business. Does My Computer Have to be Turned on? Not if you are making calls with a phone and adaptor or special VoIP phone, but your broadband Internet connection needs to be active. You can also use your computer while talking on the phone. How Do I Know If I Have a VoIP Phone Call? It will ring like any other call. Currently, VoIP services are not under the jurisdiction of the New York State Public Service Commission. If you have any problems or complaints about VoIP services, you should contact the Federal Communications Commission at CALL-FCC ( ). 6

7 Common Telephone Terms (or dial around ) Service Dialing 1010 plus a three digit access code connects you to a specific long distance telephone company. Charges for these calls appear on your local bill. Caller ID This service lets you see the number, or the name and number, of an incoming call. Calling Card This service allows you to place a local, regional or long distance call, without the call being billed to the telephone line you are using. Charges for calling card calls appear on your regular bill. These cards can be obtained from phone companies. Prepaid calling cards, which are paid for in advance, prevent charges from showing up on your bill. These cards are usually available from your telephone company, and at many stores and other locations. Call Return This option allows you to call back the last number that called you, whether or not you answered the call. Call Waiting This service lets you know someone else is calling, when you are already on your telephone line, by making a beep sound. Directory Assistance This service is provided by a number of sources, including telephone companies, Internet-based companies and other advertised directory assistance companies. The service allows you to contact the company s operator to request the telephone number of a residence or business. Companies may charge different rates for local and national listings and for call completion, i.e. automatically dialing the requested number. Lifeline Discounted telephone services for qualified lowincome customers. Number Portability The ability of consumers to retain their telephone number when switching from one telephone service provider to another. Three-way Calling This service lets you talk to two other people at different telephone numbers at the same time. Toll-free Numbers This service allows callers to reach your home or business and have the charges billed to the called number. The call can go through without using an operator. These numbers begin with area codes 800, 877, or 888. Voice Mail This service allows callers to leave messages while you are unavailable without the need for an answering machine. Wire Maintenance Plans These are optional repair plans for the telephones, inside wiring, and jacks in your home or business. Wireless Telephone Services These services include telephones known as cellular, PCS or mobile phones. Services also include pagers ( beepers ) that let you know someone is trying to reach you, even when you are not near a telephone. Explaining Fees, Surcharges and Taxes on Your Phone Bill In addition to the charges you pay for the services you use, you ll find various fees, surcharges, and taxes on your bill. The Commission has recommended that companies include thorough and detailed descriptions of all taxes, surcharges, and other fees on their web sites, including the purpose of each item, and routinely remind customers on bills that this information is available. Additionally, companies may link to the Department s web site, where an appendix of taxes and surcharges is listed. New York State Gross Revenue Tax Surcharge This surcharge recovers telephone company expenses associated with mandated New York State Transportation and Transmission Corporation Franchise taxes. It is applied to all services except the E911 surcharge. Federal Universal Service Fund Recovery Charge The Universal Service Fund is a federal program designed to provide phone service and access to the Internet to schools, public libraries and rural health care facilities, and to subsidize local service to high-cost areas and low income customers. Telecommunications companies with interstate operations are mandated by the federal government to contribute to the Universal Service Fund. The Federal Communications Commission (FCC) permits companies to use the FUSF surcharge to recover their cost of contributing to the fund. E911 Surcharge 911 has been designated as the Universal Emergency Number for all citizens in the U.S. to request emergency assistance. The purpose of the fee is to pay for the cost of such systems consumers do not pay this fee in order to be provided with E911 service. A consumer has access to E911 whether or not the locality in which the consumer lives has imposed the charge. There is no per-call charge for calling 911. This surcharge is a flat fee, not to exceed $.35 per phone line per month within each municipality imposing the surcharge, other than New York City. The City is authorized to impose a monthly charge of up to $1.00. Lifeline customers are exempt from the E911 surcharge. Local Number Portability Surcharge (LNP) This charge pays for the technology that allows customers to keep their phone number, at the same location, when they switch from one local telephone company to another. The FCC authorizes telephone companies to assess this monthly charge on a customer s bill for a maximum of five years. FCC Subscriber Line Charge (SLC) This charge is also known as Network Access Surcharge or Federal Line Cost Charge on some bills. The charge is a flat fee that customers pay to be connected to the telephone network. The charge is intended to cover a portion of the cost of your local telephone line, is added separately to local service bills, and recovers telephone company costs previously recovered from high toll rates. Metropolitan Transportation Authority (MTA) Tax Surcharge This surcharge recovers telephone company expenses associated with the mandated New York State temporary transportation business surcharge and applies to customers located in the New York metro area only. This surcharge is applied to all services except the E911 surcharge. Federal Excise Tax The Federal Excise Tax was introduced in 1898 by the federal government as a temporary tax to support the nation s efforts in the Spanish- American War. The tax revenue from this tax goes directly into the Federal General Fund. The tax rate is 3% and is applied to all local telephone services except installation charges. State and Local Taxes These are taxes paid by consumers and directly submitted to appropriate state, county, or city authorities. City school district taxes are also collected under sales tax law provisions. Taxes are applied to all intrastate services, except the E911 surcharge. Municipal Surcharge This surcharge recovers telephone company expenses associated with municipal revenue taxes which apply to calls originating and terminating within a village or municipality. The rate is not to exceed one percent except in Buffalo, Rochester, and Yonkers, where the rate may not exceed three percent. This surcharge is applied to all local charges, the LNP surcharge, FCC Line Charge, and Federal USF Surcharge. 7

8 Use this worksheet to compare the offers of different companies. Companies price services differently. For example, calls can be priced per minute, per call, by flat rate, by distance, by times of the day or days of the week. Prices also can vary depending on how these services are packaged or whether it s an introductory price. n Basic Local Service Monthly service charge Per-minute rates Per-call rate Companies: n Local Toll Service n Long-Distance Service Monthly service charge In-state rates Out-of-state rates International rates n Deposit required n Other fees (termination, switching, etc.) n Caller ID n Call waiting n Voice mail n Number portability Do you get to keep your local number if you get to switch/switch back? n Wire maintenance plans n Minimum monthly charges n Calling plans n Other Is 911 emergency service offered? 8

Choosing the Right Telephone Provider and Service Options

Choosing the Right Telephone Provider and Service Options Choosing the Right Telephone Provider and Service Options The Choice is Yours This brochure helps answer these questions: How do you know which providers offer local and long distance service in your area?

More information

Sales Tax Information. Service Providers. for Telecommunications. Publication 62 Revised 6/14

Sales Tax Information. Service Providers. for Telecommunications. Publication 62 Revised 6/14 tax.utah.gov Sales Tax Information for Telecommunications Service Providers Publication Revised 6/14 This publication is provided for general guidance only. It does not contain all sales or use tax laws

More information

AT&T Billing Glossary

AT&T Billing Glossary # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z # 411 An information/directory Assistance service provided by operators who assist customers in obtaining the telephone number(s) they wish to call.

More information

UNDERSTANDING YOUR TELEPHONE BILL

UNDERSTANDING YOUR TELEPHONE BILL South Carolina Department of Consumer Affairs The Savvy Consumer s Guide to UNDERSTANDING YOUR TELEPHONE BILL Consumer Advocacy Division South Carolina Department of Consumer Affairs 2221 Devine Street,

More information

Questions & Answers About Landline, Wireless and Voice over Internet Protocol (VoIP) Phone Services a consumer action publication

Questions & Answers About Landline, Wireless and Voice over Internet Protocol (VoIP) Phone Services a consumer action publication Phone Services Leader s Guide Questions & Answers About Landline, Wireless and Voice over Internet Protocol (VoIP) Phone Services a consumer action publication Table of Contents Landline phone service

More information

TELECOMMUNICATIONS SERVICES

TELECOMMUNICATIONS SERVICES TELECOMMUNICATIONS SERVICES Who regulates telecommunications providers? The Division of Communications assists the State Corporation Commission's three commissioners in oversight of Virginia s telecommunications

More information

Basic Questions about Telephone Service

Basic Questions about Telephone Service Basic Questions about Telephone Service What's the difference between wireline and wireless telephone service? What's the difference between wireline and wireless telephone service? Wireline service means

More information

How To Get At&T Local Service On The Phone

How To Get At&T Local Service On The Phone Your AT&T Local Service Guide INSIDE: Customer Service Information Calling Feature Instructions Keep this guide for future reference. AT&T Local Service CONTENTS General Information 3 Troubleshooting Tip

More information

User Manual. Everything you need to know about your new digital telephone service!

User Manual. Everything you need to know about your new digital telephone service! User Manual Everything you need to know about your new digital telephone service! Introduction Dear Cox Customer: Welcome to a better choice in local and long distance phone service and a better value!

More information

Pricing Business Monthly Residential Monthly Setup Fee. BlueTalk Unlimited $34.95 $34.95 $29.95. 2nd Line Unlimited $34.95 $34.95 $29.

Pricing Business Monthly Residential Monthly Setup Fee. BlueTalk Unlimited $34.95 $34.95 $29.95. 2nd Line Unlimited $34.95 $34.95 $29. Voice over Internet Protocol (VoIP), is a technology that enables you to make and receive phone calls through the Internet. Voice is converted into packets of data, sent out over the Internet through a

More information

Telecommunication Services

Telecommunication Services South Dakota Department of Revenue 445 East Capitol Avenue Pierre, South Dakota 57501 Telecommunication Services A p r i l 2 0 1 2 This Tax Facts is designed to explain how sales and use tax applies to

More information

Section 314: TELECOMMUNICATION AND RELATED SERVICES SOURCING RULE A. Except for the defined telecommunication services in subsection (C), the sale of

Section 314: TELECOMMUNICATION AND RELATED SERVICES SOURCING RULE A. Except for the defined telecommunication services in subsection (C), the sale of Section 314: TELECOMMUNICATION AND RELATED SERVICES SOURCING RULE A. Except for the defined telecommunication services in subsection (C), the sale of telecommunication service sold on a call-by-call basis

More information

How To Use A Phone Line With A Broadband Internet Connection (Voip)

How To Use A Phone Line With A Broadband Internet Connection (Voip) 1 of 6 12/30/2011 10:58 AM Search RSS Updates E-Filing Initiatives Consumers Find People Voice-Over-Internet Protocol Search the FCC: FCC > Voice-Over-Internet Protocol site map Help Advanced Headlines

More information

Home Phone Quick Start Guide. Review these helpful instructions to understand your Midco home phone service and its many convenient features.

Home Phone Quick Start Guide. Review these helpful instructions to understand your Midco home phone service and its many convenient features. Home Phone Quick Start Guide Review these helpful instructions to understand your Midco home phone service and its many convenient features. 1 Contents Equipment and Features.......................................................

More information

REPORT OF CONSUMER INQUIRIES AND INFORMAL COMPLAINTS First Quarter, Calendar Year 2014 Top Consumer Issues Subject Category Reference Guide

REPORT OF CONSUMER INQUIRIES AND INFORMAL COMPLAINTS First Quarter, Calendar Year 2014 Top Consumer Issues Subject Category Reference Guide REPORT OF CONSUMER INQUIRIES AND INFORMAL COMPLAINTS First Quarter, Calendar Year 2014 Top Consumer Issues Subject Category Reference Guide BUNDLED AND VoIP SERVICES Billing and Rates: billing and rates

More information

Table Of COnTenT. 1 Advanced Cable Communications. Contact Us...2. Welcome...3. Calling Features...4-11. Frequently Asked Questions...

Table Of COnTenT. 1 Advanced Cable Communications. Contact Us...2. Welcome...3. Calling Features...4-11. Frequently Asked Questions... Table Of COnTenT Contact Us...2 Welcome...3 Calling Features...4-11 Frequently Asked Questions...12-17 Other Services...18 1 Advanced Cable Communications CONTACT US EMAIL US: info@advancedcable.net TelePHOne

More information

Amount Enclosed. Amount Due. Payment Due Date. Statement Closing Date 11/25/06 12/15/2006 $447.49

Amount Enclosed. Amount Due. Payment Due Date. Statement Closing Date 11/25/06 12/15/2006 $447.49 P00000-0000001 730 Second Avenue South, Suite 900 Minneapolis, MN 55402-2489 Contact Eschelon Customer Service Center: (866) 372-4356 (ESCHELON) E-mail: billing@eschelon.com Web Site: www.eschelon.com

More information

Welcome to Cogeco Business Digital Phone Service

Welcome to Cogeco Business Digital Phone Service Welcome Welcome to Cogeco Business Digital Phone Service Congratulations on choosing Cogeco Business Digital Phone Service. 1 Your decision to subscribe to our digital quality phone service is a smart

More information

Accessing the Internet

Accessing the Internet Accessing the Internet How to avoid per-minute charges on calls to access the Internet and increase your modem speed State of Wisconsin 1 When it comes to your phone service, we know you have many questions.

More information

CALL FORWARDING (Activate *72 / Deactivate *73) Call Forwarding is a service that automatically forwards all calls to any number you choose.

CALL FORWARDING (Activate *72 / Deactivate *73) Call Forwarding is a service that automatically forwards all calls to any number you choose. St. Joseph Cablevision would like to thank you for making our Digital Phone service part of your home. As a St. Joseph Cablevision customer, you have access to one of the most advanced broadband communications

More information

1. Power Light: indicates whether AC power is available to the unit. 2. DS (Downstream): indicates downstream connectivity

1. Power Light: indicates whether AC power is available to the unit. 2. DS (Downstream): indicates downstream connectivity Wave Phone works just like other home phone services you may be used to, though it does require some equipment that you may not be familiar with. A Wave Technician will connect a small device called a

More information

139.195 Definitions for KRS 139.105, 139.200, 139.215, and 139.775. As used in KRS 139.105, 139.200, 139.215, and 139.775: (1) "Ancillary services"

139.195 Definitions for KRS 139.105, 139.200, 139.215, and 139.775. As used in KRS 139.105, 139.200, 139.215, and 139.775: (1) Ancillary services 139.195 Definitions for KRS 139.105, 139.200, 139.215, and 139.775. As used in KRS 139.105, 139.200, 139.215, and 139.775: (1) "Ancillary services" means services that are associated with or incidental

More information

MAINE REVENUE SERVICES SALES, FUEL & SPECIAL TAX DIVISION INSTRUCTIONAL BULLETIN NO. 56

MAINE REVENUE SERVICES SALES, FUEL & SPECIAL TAX DIVISION INSTRUCTIONAL BULLETIN NO. 56 MAINE REVENUE SERVICES SALES, FUEL & SPECIAL TAX DIVISION INSTRUCTIONAL BULLETIN NO. 56 TELECOMMUNICATIONS This bulletin is intended solely as advice to assist persons in determining and complying with

More information

Reject calls from callers who block their Caller ID information so their calls don't even ring on your line.

Reject calls from callers who block their Caller ID information so their calls don't even ring on your line. Anonymous Call Rejection Reject calls from callers who block their Caller ID information so their calls don't even ring on your line. TO ACTIVATE ANONYMOUS CALL REJECTION 1. 2. Press *77 (on a rotary phone,

More information

Contents. WOW! Phone Reference Guide

Contents. WOW! Phone Reference Guide WOW! Phone Reference Guide Intro to WOW! Phone P-1 WOW! Phone Features P-1 Call Waiting P-1 Call Forwarding P-1 3-Way Calling P-1 Call Return P-1 Anonymous Call Rejection P-2 Caller ID P-2 Caller ID Block

More information

REPORT OF CONSUMER INQUIRIES AND INFORMAL COMPLAINTS Second Quarter, Calendar Year 2012 Top Consumer Issues Subject Category Reference Guide

REPORT OF CONSUMER INQUIRIES AND INFORMAL COMPLAINTS Second Quarter, Calendar Year 2012 Top Consumer Issues Subject Category Reference Guide REPORT OF CONSUMER INQUIRIES AND INFORMAL COMPLAINTS Second Quarter, Calendar Year 2012 Top Consumer Issues Subject Category Reference Guide BUNDLED AND VoIP SERVICES Billing and Rates: billing and rates

More information

Streamlined Sales Tax Project Issue Paper April 18, 2005 Telecommunications and Related Definitions

Streamlined Sales Tax Project Issue Paper April 18, 2005 Telecommunications and Related Definitions On April 14, 2005, the Streamlined Sales Tax Project approved this paper. The definitions in Attachment 1 were approved by the Project in a teleconference on April 7, 2005. Implementing States approved

More information

Phone Features Guide. Learn More About: Call us at 1-877-248-4265 or visit us at www.frontieronline.com

Phone Features Guide. Learn More About: Call us at 1-877-248-4265 or visit us at www.frontieronline.com Learn More About: Bundles for your home that can save you money Protecting your privacy How to never miss a call again Home office support Call us at 1-877-248-4265 or visit us at www.frontieronline.com

More information

Welcome to Comcast Digital Voice

Welcome to Comcast Digital Voice Welcome to Comcast Digital Voice Go ahead. Pick up your phone. Call your neighbor. Your best friend across the country. Or your cousin in Europe. Now that you have Comcast Digital Voice, you can enjoy

More information

04 Detroit, MI WP 9-15-04.qxd 9/15/2004 2:39 PM Page 3 Telephone Provider Information Directory Advertising Services (White & Yellow Pages) Advertising Inquiries...800-647-9000* Local Sales Office...800-249-4449*

More information

All Rights Reserved. Copyright 2009

All Rights Reserved. Copyright 2009 IMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES Your service provider, not the manufacturer of the equipment, is responsible for the provision of phone services through this equipment. Any services

More information

INFORMATION GUIDE EDU-65 Sales Taxation and Sourcing of Telecommunications Services

INFORMATION GUIDE EDU-65 Sales Taxation and Sourcing of Telecommunications Services KANSAS DEPARTMENT OF REVENUE POLICY AND RESEARCH INFORMATION GUIDE EDU-65 Sales Taxation and Sourcing of Telecommunications Services Date Revised: September 19, 2011 Tax Types: Sales and Use Tax Document

More information

Residential. telephony. DERYtelecom telephony guide. derytele.com

Residential. telephony. DERYtelecom telephony guide. derytele.com Residential telephony 1 derytele.com Table of contents Introduction Support Services Customer service Technical support 611 Message relay centre for the deaf Operator service 0 Emergency services 911 Directory

More information

Title 35 Mississippi State Tax Commission. Part IV Sales and Use Tax. Subpart 06 Utilities

Title 35 Mississippi State Tax Commission. Part IV Sales and Use Tax. Subpart 06 Utilities 1 Chapter 02 Telecommunications 100 Definitions Title 35 Mississippi State Tax Commission Part IV Sales and Use Tax Subpart 06 Utilities 101 Telecommunications Service means the electronic transmission,

More information

Title 35 Mississippi State Tax Commission. Part IV Sales and Use Tax. Subpart 06 Utilities

Title 35 Mississippi State Tax Commission. Part IV Sales and Use Tax. Subpart 06 Utilities 1 Title 35 Mississippi State Tax Commission Part IV Sales and Use Tax Subpart 06 Utilities Chapter 02 Telephone Companies, Mobile Telephone and Telephone Answering Services Telecommunications 100 Tax RatesDefinitions

More information

Orbitel. Residential Digital Phone Service User s Guide

Orbitel. Residential Digital Phone Service User s Guide Orbitel Residential Digital Phone Service User s Guide All Rights Reserved Copyright 2005 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any

More information

DERYtelecom telephony guide

DERYtelecom telephony guide 1 2 Table of contents Introduction Support Services Customer service Technical support 611 Message relay centre for the deaf Operator service 0 Emergency services 911 Directory assistance service 411 Phone

More information

Northland Phone Service RESIDENTIAL AND BUSINESS USER GUIDE

Northland Phone Service RESIDENTIAL AND BUSINESS USER GUIDE Northland Phone Service RESIDENTIAL AND BUSINESS USER GUIDE Important 911 Information Access to 911 emergency services via our Home Phone service is very similar to traditional 911 service access, but

More information

Low Income Program. Best Practices

Low Income Program. Best Practices Low Income Program Best Practices 1 Overview One Lifeline account per household Advertising and Outreach FCC Form 497 Certification and Verification Recordkeeping 2 Best Practices One-per Household 3 One

More information

FEATURE & INFORMATION GUIDE

FEATURE & INFORMATION GUIDE FEATURE & INFORMATION GUIDE LOCAL PHONE Windstream is a registered service mark of Windstream Corporation. 2007 WindstreamCorporation WS F&I ENG 07/07 001519 English_F&I_Guide.indd 1-2 7/23/07 4:31:53

More information

POLICY REGARDING ACCESSIBILITY OF SERVICES BY DISABLED

POLICY REGARDING ACCESSIBILITY OF SERVICES BY DISABLED POLICY REGARDING ACCESSIBILITY OF SERVICES BY DISABLED The Communications Act requires certain service providers and equipment manufacturers 1 to ensure their services and equipment are accessible to and

More information

Exede Voice Desk Reference

Exede Voice Desk Reference Summary This Desk Reference covers: What is Exede Voice? Pricing Customer Commitment Where is Exede Voice Available? How do I sell Exede Voice? How do I Market Exede Voice? What Should My Customer Expect?

More information

Custom Calling Features

Custom Calling Features Quick Reference HOW TO USE: PRESS: Speed Calling 8 *74 Speed Calling 30 *75 Call Return *69 Repeat Dialing *66 Call Trace *57 Call Forwarding *72 Preferred Call Forwarding *63 Call Forwarding Remove Activation

More information

Quick Start. Guide. The area s ONLY 100% fiber optic network. epbfi.com

Quick Start. Guide. The area s ONLY 100% fiber optic network. epbfi.com Quick Start Guide The area s ONLY 100% fiber optic network epbfi.com Welcome to Fi Phone SM from EPB Fiber Optics SM With your new Fi Phone service, you ll enjoy crystal clear call quality and many great

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

September 2009 Prepared by Ashpaugh & Sculco, CPAs, PLC

September 2009 Prepared by Ashpaugh & Sculco, CPAs, PLC Telecommunications Usage Fees September 2009 Prepared by Ashpaugh & Sculco, CPAs, PLC 1 What are they? Fees for operating within the city or county 2 Basis for payment Tax basis typically defined by ordinance.

More information

Digital Phone Installation & User Guide

Digital Phone Installation & User Guide Digital Phone Installation & User Guide Telephone #1 Voicemail PIN Telephone #2 Voicemail PIN skybeam high speed internet digital phone We would like you to verify that the 911 address we have for you

More information

Northland Phone Service RESIDENTIAL AND BUSINESS USER GUIDE

Northland Phone Service RESIDENTIAL AND BUSINESS USER GUIDE Northland Phone Service RESIDENTIAL AND BUSINESS USER GUIDE Important 911 Information Access to 911 emergency services via our Home Phone service is very similar to traditional 911 service access, but

More information

Residential. phone. Your cable provider

Residential. phone. Your cable provider 1 Residential phone Your cable provider 1 Table of Contents Introduction Support Services Customer service Technical support 611 Message relay centre for the deaf Operator service 0 Emergency services

More information

Shopping In The New Telecommunications Marketplace

Shopping In The New Telecommunications Marketplace Note: This information was prepared by the Federal Trade Commission in cooperation with numerous regulatory agencies, consumer groups, and providers of telecommunication services. Shopping In The New Telecommunications

More information

Clear Choice Communications. Digital Voice Services User Guide

Clear Choice Communications. Digital Voice Services User Guide Clear Choice Communications Digital Voice Services User Guide 2 P a g e * Feature Access Codes *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call

More information

Home Phone Service Guide calling features and services tips and instructions

Home Phone Service Guide calling features and services tips and instructions Home Phone Service Guide calling features and services tips and instructions Primus Home Phone Service Inside your guide to Primus Home Phone Service Services included with Primus Home Phone Service: 911,

More information

Top-10 Questions Customers Are Asking

Top-10 Questions Customers Are Asking Top-10 Questions Customers Are Asking 1. What is the federal subscriber line charge (SLC)? (bill charges) A. The Federal Communications Commission authorizes local telephone companies to recover a portion

More information

Call Waiting. Cancel Call Waiting

Call Waiting. Cancel Call Waiting PhoneFeatures 1 Call Waiting Cancel Call Waiting 2 Three-Way Calling Personal Ringing 3 Speed Calling Call Transfer 4 Call Hold Call Forwarding 5 Call Forwarding Don t Answer Call Forwarding Busy Line

More information

BP_UserGuide_0113. Business Phone User Guide

BP_UserGuide_0113. Business Phone User Guide BP_UserGuide_0113 Business Phone User Guide Contents Welcome to Shaw Business Phone 2 Voicemail 6 Call Forward 7 Call Forward Busy 8 Call Forward No Answer 9 Call Waiting 10 Multi-line Hunting 12 Call

More information

YOUR HOME PHONE. Horry Telephone Cooperative, Inc.

YOUR HOME PHONE. Horry Telephone Cooperative, Inc. YOUR HOME PHONE Horry Telephone Cooperative, Inc. CONTENTS Calling Features Anonymous Call Rejection page 4 Automatic Busy Redial page 4 Automatic Call Return page 5 Call Forwarding page 6 Call Forwarding

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding

More information

IMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES

IMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES IMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES Your service provider, not the manufacturer of the equipment, is responsible for the provision of phone services through this equipment. Any services

More information

Advantages of Broadband Phone Services

Advantages of Broadband Phone Services CHAPTER3 Advantages of Broadband Phone Services Why are so many people subscribing to broadband phone services, either as an additional phone line or as a complete replacement to their traditional phone

More information

Membership, Credit and Service Application

Membership, Credit and Service Application Membership, Credit and Service Application 510 Broadway ~ P.O. Box 136 Abercrombie, ND 58001 Call 701-553-8309 or 1-866-553-8309 Fax: 701-553-8396 www.rrt.net Date Membership # Phone # Assigned 1. Billing

More information

Welcome to Cogeco Home Phone Service

Welcome to Cogeco Home Phone Service Welcome Welcome to Cogeco Home Phone Service By choosing to get your phone service from Cogeco, you have made an important decision about the quality of your connections. Unlike third-party voice over

More information

Price List for Advanced Communications Technology, Inc. Local Service(s)

Price List for Advanced Communications Technology, Inc. Local Service(s) Price List for Advanced Communications Technology, Inc. Local Service(s) BUSINESS LOCAL ACCESS SERVICE- Single BUSINESS LOCAL ACCESS SERVICE- Multi RESIDENTIAL LOCAL ACCESS SERVICE LOCAL SERVICE TRUNK

More information

OM2260VW2 USER MANUAL VERIZON WIRELESS HOME PHONE CONNECT

OM2260VW2 USER MANUAL VERIZON WIRELESS HOME PHONE CONNECT OM2260VW2 USER MANUAL VERIZON WIRELESS HOME PHONE CONNECT Welcome to Verizon Wireless Thank you for choosing Verizon Wireless Home Phone Connect. You re now connected to the power of America s most reliable

More information

ACCESS CHARGE A fee charged subscribers or other telephone companies by a local exchange carrier for the use of its local exchange networks.

ACCESS CHARGE A fee charged subscribers or other telephone companies by a local exchange carrier for the use of its local exchange networks. Glossary of Telecommunications Terms (Source: Federal Communications Commission) ACCESS CHARGE A fee charged subscribers or other telephone companies by a local exchange carrier for the use of its local

More information

BP_UserGuide_1113. Business Phone User Guide

BP_UserGuide_1113. Business Phone User Guide BP_UserGuide_1113 Business Phone User Guide Contents Welcome to Shaw Business Phone 2 Voicemail 6 Call Forward 7 Call Forward Busy 8 Call Forward No Answer 9 Call Waiting 10 Multi-line Hunting 12 Call

More information

ST 13-0048-GIL 09/11/2013 TELECOMMUNICATIONS EXCISE TAX. September 11, 2013

ST 13-0048-GIL 09/11/2013 TELECOMMUNICATIONS EXCISE TAX. September 11, 2013 ST 13-0048-GIL 09/11/2013 TELECOMMUNICATIONS EXCISE TAX The Telecommunications Excise Tax is imposed upon the act or privilege of originating or receiving intrastate or interstate telecommunications in

More information

NAPCS Product List for NAICS 517: Telecom Products

NAPCS Product List for NAICS 517: Telecom Products NAPCS List for NAICS 517: Telecom s 1 2 3 4 5 6 7 8 9 National 1.1 X Carrier services and Internet backbone services Providing wired or wireless facilities to originate, terminate or transit voice or data

More information

Calling Features. Connected. Instructional Manual. Your pathway to the world

Calling Features. Connected. Instructional Manual. Your pathway to the world Calling Features Instructional Manual Connected Your pathway to the world 328 W Main St New Auburn, WI 54757 Phone (715)237-2605 Web: www.citizens-tel.net Call Waiting Allows you to never have to miss

More information

All Rights Reserved. Copyright 2007

All Rights Reserved. Copyright 2007 All Rights Reserved Copyright 2007 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of the copyright

More information

Telecom Consortium Customer Information

Telecom Consortium Customer Information Telecom Consortium Customer Information Consortium Services... Page 2 Consortium Rates... Page 3 Customer Responsibilities... Page 5 Placing orders for service... Page 6 Reporting Problems, Requesting

More information

LOCAL TELEPHONE SERVICE ADDENDUM to the. Carrier Account Master Service Agreement

LOCAL TELEPHONE SERVICE ADDENDUM to the. Carrier Account Master Service Agreement LOCAL TELEPHONE SERVICE ADDENDUM to the THIS LOCAL TELEPHONE SERVICE ADDENDUM ( Addendum ) shall be attached to and become a part of the ( Agreement ) by and between Electric Lightwave, LLC ( ELI ) and

More information

Calling Features User Guide 1

Calling Features User Guide 1 Calling Features User Guide 1 The services listed in this guide are for traditional telephone service and may not be available or work the same on other technologies. Call 611 from your Lumos Networks

More information

TekTalk WELCOME GUIDE

TekTalk WELCOME GUIDE TekTalk WELCOME GUIDE Follow these instructions for an accurate guide to your TekTalk hardware setup. 1 2 3 4 5 When first connecting TekTalk, connect the included Ethernet cable to an available Ethernet

More information

Phone Features Guide. Learn More About: Call us at 1-800-494-1067 or visit us at www.frontieronline.com

Phone Features Guide. Learn More About: Call us at 1-800-494-1067 or visit us at www.frontieronline.com Learn More About: Bundles for your home that can save you money Protecting your privacy How to never miss a call again Home office support Call us at 1-800-494-1067 or visit us at www.frontieronline.com

More information

Telephone User Guide. Mt. Angel. Telephone

Telephone User Guide. Mt. Angel. Telephone Telephone User Guide Mt. Angel Telephone 4Welcome Thank You for Choosing Mt. Angel Telephone! Additional information about your telephone service may be found in the white pages of the North Willamette

More information

Residential. Telephony. Page. Residential telephony guide Tel. : 819.843.0611 1 866.552.9466. axion.ca

Residential. Telephony. Page. Residential telephony guide Tel. : 819.843.0611 1 866.552.9466. axion.ca 1 Residential Telephony axion.ca Table of Contents Introduction Support Services Customer service Technical support 611 Message relay centre for the deaf Operator service 0 Emergency services 911 Directory

More information

Instruction Manual. CORTELCO 2700 Single-Line / Multi-Feature Set

Instruction Manual. CORTELCO 2700 Single-Line / Multi-Feature Set 1 Instruction Manual CORTELCO 2700 Single-Line / Multi-Feature Set Table of Contents Why VoiceManager SM with Cortelco Phones?... 2 Cortelco 2700 Set Features... 3 Telephone Set Part Identification...

More information

Error! P.O. Box 67 Dell City, Texas 79837 915/964-2352 Fax 915/964-2402 BUSINESS TELEPHONE SERVICE APPLICATION

Error! P.O. Box 67 Dell City, Texas 79837 915/964-2352 Fax 915/964-2402 BUSINESS TELEPHONE SERVICE APPLICATION Error! P.O. Box 67 Dell City, Texas 79837 915/964-2352 Fax 915/964-2402 BUSINESS TELEPHONE SERVICE APPLICATION Name:_ SS# or Tax ID Billing Address: CITY STATE ZIP Service Information and Location: Telephone

More information

Adapter GL386. User Manual is available in other languages at

Adapter GL386. User Manual is available in other languages at Adapter GL386 User Manual is available in other languages at www.glipfone.com GL386 User Manual Contents: Chapter 1 Introduction ---------------------------------------------------------------- 1 Chapter

More information

WINDSTREAM COMMUNICATIONS, INC. PRICE LIST NO. 1 ORIGINAL TITLE PAGE LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE TITLE PAGE

WINDSTREAM COMMUNICATIONS, INC. PRICE LIST NO. 1 ORIGINAL TITLE PAGE LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE TITLE PAGE ORIGINAL TITLE PAGE TITLE PAGE This PRICE LIST applies to Long Distance Message Telecommunications Service ( LDMTS ) furnished by Windstream Communications, Inc. ( Windstream ) for interstate or international

More information

Voice Over Internet Protocol (VOIP)

Voice Over Internet Protocol (VOIP) Voice Over Internet Protocol (VOIP) Helping with your telecoms management Voice over Internet Protocol (VoIP) What is VoIP? VoIP is the ability to transmit voice over the Internet VoIP was adopted by the

More information

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications Small businesses will find this booklet useful for learning how VoIP works and for clarifying

More information

It s What We Do. Telephone Get Going Guide

It s What We Do. Telephone Get Going Guide It s What We Do. Telephone Get Going Guide Welcome and Introduction Welcome to Astound telephone services brought to you by Astound Broadband! This Get Going Guide will familiarize you with our telephone

More information

ADDITIONAL FEATURES. Copyright 2008 Pearson Education Canada

ADDITIONAL FEATURES. Copyright 2008 Pearson Education Canada ADDITIONAL FEATURES Because a wide array of features are available on telephone systems, check with telephone suppliers for your specific requirements. Centralized equipment usually incorporates standard

More information

ACN CALLING PLAN FEATURES ALABAMA GEORGIA FLORIDA KENTUCKY LOUISIANA NORTH CAROLINA SOUTH CAROLINA TENNESSEE

ACN CALLING PLAN FEATURES ALABAMA GEORGIA FLORIDA KENTUCKY LOUISIANA NORTH CAROLINA SOUTH CAROLINA TENNESSEE ACN CALLING PLAN FEATURES ALABAMA GEORGIA FLORIDA KENTUCKY LOUISIANA NORTH CAROLINA SOUTH CAROLINA TENNESSEE USING YOUR NEW FEATURES ACN customers can select from a variety of calling features each designed

More information

Anonymous Call Rejection

Anonymous Call Rejection Anonymous Call Rejection Don t waste time taking calls you don t want. Anonymous Call Rejection (ACR) allows you to block incoming calls from people who use *67 to block their phone number as well as calls

More information

VoIP services offer an alternative to regular fixed line phone services that may provide benefits to consumers.

VoIP services offer an alternative to regular fixed line phone services that may provide benefits to consumers. Search Home > Internet > VoIP > ACMA VoIP Homepage ACMA VoIP Homepage Voice over Internet Protocol (VoIP) is the name for the different technologies that allow telephone calls to be made over broadband

More information

Q (With a rotary dial phone, skip this step R70. Custom Calling Features. Call Waiting. Call Forwarding. Cancel Call Waiting. Long Distance Alert

Q (With a rotary dial phone, skip this step R70. Custom Calling Features. Call Waiting. Call Forwarding. Cancel Call Waiting. Long Distance Alert www.gctel.com Custom Calling Features There may be a charge for these services. Listen for two beeps. Call Forwarding is now discontinued. Call Forwarding This feature means your phone can transfer incoming

More information

Voicemail Plus User Guide

Voicemail Plus User Guide Voicemail Plus User Guide Version: 2.0_US Revised: 25 September 2007 Notices Copyright 2007 Vonage. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used

More information

How To Use Your Calling Features. A Simple Guide META. 011910sip

How To Use Your Calling Features. A Simple Guide META. 011910sip How To Use Your Calling Features A Simple Guide 011910sip META Unconditional Call Forwarding (Call Forwarding) How to activate Unconditional Call Forwarding: 1. 72 followed by the number to which your

More information

DIGITAL PHONE SERVICE. Customer Reference Guide

DIGITAL PHONE SERVICE. Customer Reference Guide DIGITAL PHONE SERVICE Customer Reference Guide Scottsboro Electric Power Board P.O. Box 550 404 E. Willow Street Scottsboro, Alabama 35768 Office Hours: Monday - Friday 8:00 am - 4:30 pm Phone: 256-574-2680

More information

Signed: Social Security No.

Signed: Social Security No. Account No. Dubois Telephone Exchange, Inc. ADMINISTRATIVE OFFICE: 12 S. FIRST ST. * P.O. BOX 246 DUBOIS, WYOMING 82513 * PHONE: 307-455-2341 FAX: 455-3399 * E-MAIL: dte@dteworld.net * VISIT DTE on the

More information

Illinois Department of Revenue Regulations. Title 86 Part 100 Section 100.3371 Sales Factor for Telecommunications Services TITLE 86: REVENUE

Illinois Department of Revenue Regulations. Title 86 Part 100 Section 100.3371 Sales Factor for Telecommunications Services TITLE 86: REVENUE Illinois Department of Revenue Regulations Title 86 Part 100 Section 100.3371 Sales Factor for Telecommunications Services TITLE 86: REVENUE PART 100 INCOME TAX Section 100.3371 Sales Factor for Telecommunications

More information

Price List for Advanced Communications Technology, Inc. Local Service(s)

Price List for Advanced Communications Technology, Inc. Local Service(s) Price List for Advanced Communications Technology, Inc. Local Service(s) BUSINESS LOCAL ACCESS SERVICE- Single subscribers This connection ends at the BUSINESS LOCAL ACCESS SERVICE- Multi subscribers This

More information

FAQ: Introduction to VoIP for Small Businesses/SOHO

FAQ: Introduction to VoIP for Small Businesses/SOHO FAQ: Introduction to VoIP for Small Businesses/SOHO Speed Dial Your Company into VoIP and Save If your company is ready to lower its monthly phone costs, while also doing business more efficiently, switching

More information

IDT America, Corp. Maryland Pricing Guide No. 1 Original Page 1

IDT America, Corp. Maryland Pricing Guide No. 1 Original Page 1 Original Page 1 This Pricing Guide No. 1 includes the local exchange telecommunications services offered to Customers within the State of Maryland that are de-tariffed and/or unregulated by the State of

More information

WELCOME TO XFINITY INT_V_USER_SIK_0413.indd 1 3/15/13 2:46 PM

WELCOME TO XFINITY INT_V_USER_SIK_0413.indd 1 3/15/13 2:46 PM WELCOME TO XFINITY INT_V_USER_SIK_0413.indd 1 2 THANK YOU FOR CHOOSING XFINITY. You ll enjoy superfast Internet access and tons of valuable extras, such as Constant Guard (a $360 value), included with

More information

HOW W I R E L E S S T E C H N O L O G Y WORKS

HOW W I R E L E S S T E C H N O L O G Y WORKS HOW WORKS OW ORKS WHAT S INSIDE Inside your wireless phone, there is a compact speaker, a microphone, a keyboard, a display screen, and a powerful circuit board with microprocessors that make each phone

More information

A Quick Reference to Telephone Features and Services

A Quick Reference to Telephone Features and Services A Quick Reference to Telephone Features and Services Table of Contents I. Individual Features A. Call Waiting B. Cancel Call Waiting C. Three-Way Calling D. Speed Calling E. Call Return F. Repeat Dialing

More information

CallNotes Voice Mail. Business User Guide

CallNotes Voice Mail. Business User Guide CallNotes Voice Mail Business User Guide Welcome to AT&T CallNotes Voice Mail Welcome to CallNotes Voice Mail, an easy to use, easy to set up business messaging tool. Before CallNotes Voice Mail can work

More information