Care service inspection report

Transcription

1 Care service inspection report Full inspection Playdays Nursery School Day Care of Children 4 East Suffolk Road Newington Edinburgh Inspection completed on 27 April 2016

2 Service provided by: Mohamed, Ashira Service provider number: SP Care service number: CS Inspection Visit Type: Unannounced Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and set out improvements that must be made. We also investigate complaints about care services and take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com page 2 of 35

3 Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service. We gave the service these grades Quality of care and support 4 Quality of environment 4 Quality of staffing 4 Quality of management and leadership 4 Good Good Good Good What the service does well Staff in the nursery were very motivated to provide a good level of nurturing care for children. The accommodation was spacious and well thought out to provide a very good environment for children to use. What the service could do better The nursery have been asked to make some improvement including: - The recording of children's progress. - The range of information kept on each child to make up their personal plan. - The lunchtime experience for older children. - More flexible opportunities for outdoor play. - The range of training for staff. - The quality assurance and auditing used in the nursery. page 3 of 35

4 What the service has done since the last inspection The manager and staff had made some progress in meeting the recommendations from the last inspection. Inspection report Conclusion Playdays Nursery School provides a very good range of accommodation for children which is spacious and well kept. Children were happy in nursery and well cared for by staff who met their needs quite well. Parent we spoke to said that they were very happy with the service provided. page 4 of 35

5 1 About the service we inspected Inspection report The Care Inspectorate is committed to improving the health and wellbeing of all children receiving a care service. We want to ensure they have the best start in life, are ready to succeed and live longer, healthier lives. We check services are meeting the principles of Getting it right for every child (also known as GIRFEC). Set up by Scottish Government, GIRFEC is a national approach to working in a consistent way with all children and young people. It is underpinned by the principles of prevention and early intervention. The approach helps services focus on what makes a positive difference for children and young people - and what they can do to improve. Getting it right for every child is being woven into all policy, practice, strategy and legislation that affect children, young people and their families. There are eight wellbeing indicators at the heart of Getting it right for every child. They are: safe, healthy, achieving, nurtured, active, respected, responsible, and included. They are often referred to as the SHANARRI indicators. We use these indicators at inspection, to assess how services are making a positive difference for children. The owner/provider of Playdays Nursery School is also the manager and responsible for the day-to-day running of the service. She is referred to as 'the manager' throughout this report. Playdays Nursery School is registered with the Care Inspectorate to provide a care service to a maximum of 110 children at any one time, aged from three months to five years of whom no more than 25 are under two years. The nursery operates Mondays to Fridays between the times of 7.30am and 6.30pm. The premises are located in the south-east district of Edinburgh, close to local amenities and bus routes. It is set out over two floors with babies and tweenies on the ground floor. The ground floor also has an additional playroom, which was the baby room and a sensory room. The first floor accommodates the pre- page 5 of 35

6 school age group with a computer room/library and large soft play equipment for active physical play. There is a garden to the front of the building. The nursery has developed aims and objectives for the service and these are displayed on their notice board. Recommendations A recommendation is a statement that sets out actions that a care service provider should take to improve or develop the quality of the service, but where failure to do so would not directly result in enforcement. Recommendations are based on the National Care Standards, SSSC codes of practice and recognised good practice. These must also be outcomes-based and if the provider meets the recommendation this would improve outcomes for people receiving the service. Requirements A requirement is a statement which sets out what a care service must do to improve outcomes for people who use services and must be linked to a breach in the Public Services Reform (Scotland) Act 2010 (the "Act"), its regulations, or orders made under the Act, or a condition of registration. Requirements are enforceable in law. We make requirements where (a) there is evidence of poor outcomes for people using the service or (b) there is the potential for poor outcomes which would affect people's health, safety or welfare. Based on the findings of this inspection this service has been awarded the following grades: Quality of care and support - Grade 4 - Good Quality of environment - Grade 4 - Good Quality of staffing - Grade 4 - Good Quality of management and leadership - Grade 4 - Good Inspection report page 6 of 35

7 This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change following other regulatory activity. You can find the most up-to-date grades for this service by visiting our website or by calling us on or visiting one of our offices. page 7 of 35

8 2 How we inspected this service The level of inspection we carried out In this service we carried out a low intensity inspection. We carry out these inspections when we are satisfied that services are working hard to provide consistently high standards of care. What we did during the inspection We completed this report following an unannounced inspection on Friday 22 April A further visit was made to the service on Wednesday 27 April to do further observations and give feedback to the manager. The inspection was carried out by two Inspectors from the Care Inspectorate. In this inspection we looked at Quality Statements: Individual choices and support to achieve potential We ensure that service user's health and wellbeing needs are met Environment is safe and service users protected Accommodation and resources are suitable for the needs of service users Staff have been recruited and inducted in a safe and robust manner Professional, trained and motivated workforce Workforce involved in determining the future objectives of the service Quality assurance systems and processes involving service users, carers, staff and stakeholders. We chose these statements to give us a good overview of the service provided to parents and children. As requested by us the service sent us a completed annual return. The selfassessment form was also completed prior to the inspection. We issued 30 care standard questionnaires to families using the service. Sixteen parents using the service returned the questionnaire. We asked the service to give our contact details to parents to encourage them to give us views about the service. page 8 of 35

9 In this inspection we gathered evidence from various sources, including the following: We spoke with: - The manager/provider. - Staff present on the day of our visits. - Children. - Parents. We looked at: - Some relevant policies and procedures. - Information gathered to make up children's personal plans. - Children's learning development folders. - Recruitment procedures. - Training plan and evidence of staff training. - Observed how staff worked with children. - We examined the suitability of resources available to children and the suitability of the environment. Inspection report Grading the service against quality themes and statements We inspect and grade elements of care that we call 'quality themes'. For example, one of the quality themes we might look at is 'Quality of care and support'. Under each quality theme are 'quality statements' which describe what a service should be doing well for that theme. We grade how the service performs against the quality themes and statements. Details of what we found are in Section 3: The inspection Inspection Focus Areas (IFAs) In any year we may decide on specific aspects of care to focus on during our inspections. These are extra checks we make on top of all the normal ones we make during inspection. We do this to gather information about the quality of these aspects of care on a national basis. Where we have examined an inspection focus area we will clearly identify it under the relevant quality statement. page 9 of 35

10 Fire safety issues Inspection report We do not regulate fire safety. Local fire and rescue services are responsible for checking services. However, where significant fire safety issues become apparent, we will alert the relevant fire and rescue services so they may consider what action to take. You can find out more about care services' responsibilities for fire safety at page 10 of 35

11 The annual return Every year all care services must complete an 'annual return' form to make sure the information we hold is up to date. We also use annual returns to decide how we will inspect the service. Annual Return Received: Yes - Electronic Comments on Self Assessment Every year all care services must complete a 'self assessment' form telling us how their service is performing. We check to make sure this assessment is accurate. We made a recommendation at the last inspection regarding the need for the nursery to improve the self assessment by taking out old information and referring to the outcomes for children. This had not been done and we talked to the manager/provider and deputy manager/provider about the need to carry out a new evaluation of the service. Taking the views of people using the care service into account We spoke to a number of children during our visit to the nursery. Older children were very chatty and confident and could talk to us about being in nursery. We have added their comments to our report. Younger children appeared to be secure with staff and generally happy and busy in the nursery environment. Taking carers' views into account We issued care standard questionnaires to parents using the nursery. We received completed questionnaires before our inspection. We also asked the nursery manager to parents asking if they wished to make any further comments about the nursery. We received one response. Parents comments have been added to this report. page 11 of 35

12 3 The inspection We looked at how the service performs against the following quality themes and statements. Here are the details of what we found. Quality Theme 1: Quality of Care and Support Grade awarded for this theme: 4 - Good Statement 2 We enable service users to make individual choices and ensure that every service user can be supported to achieve their potential. Service Strengths There were good opportunities provided by staff which enabled children to make individual choices and be supported to achieve their potential. Staff collected some information from parents at the start of the nursery placement to enable them to meet children's care and support needs. There was a settling in process in place to ease the transition into nursery. Settling was done at a pace which suited parents and their child. Information about how the settling process would be managed was given to parents before they came to the nursery, however it was made clear to parents that this process was a flexible one. Each child had an identified keyworker. Staff were able to tell about this role and how it was used to support children. Staff had a good overview of all the children in their care and knew them well. Staff had a nurturing and very caring approach to children. Where a child was upset, which was not often, staff comforted the child and spoke gently and page 12 of 35

13 reassuringly. The relationship between staff and children was observed to enhance a child's feeling of safety and security in the nursery setting. Staff knew about the SHANARRI well being outcomes and were starting to use these more in their day to day work. We spoke to them about how they planned to use the outcomes to develop care and support routines. Children were encouraged by staff and each other to take care of the toys, equipment and to tidy up when they had finished with them. This encouraged respect and independence in children. Learning activities were planned by staff using some children's ideas, suggestions and interests. For older children floor books were used to record the development of activities, these provided a good range of evidence about previous activities. Areas for improvement At the last inspection a recommendation had been made with regard to children's personal plans. We found that there was a range of information gathered but that some information was held in a file in the office and other information a file in the playroom. (See recommendation one.) We looked at children's Personal Learning Plans (PLP's). The manager and staff needed to look at the purpose of these files to make sure that a child's progress could be tracked. For pre-school children the use of local authority trackers for numeracy and literacy is acceptable but these must be completed and a source of evidence for some of the assessments identified. (See recommendation two.) For older children the lunch time routine was not used as a learning or social experience. We have asked the manager and staff to look closely at the lunch routine and the numbers of children having lunch at any one time to ensure te experience is organised and a good learning experience. (See recommendation three.) We have commented on the fact that each room had a process in place for planning play activities. In some cases this needed to reflect more clearly the page 13 of 35

14 responsive nature of the planning process. For example where staff provided learning opportunities as a result of an individual child's request, suggestion or need for development. Grade 4 - Good Number of requirements - 0 Recommendations Number of recommendations - 3 Inspection report 1. Information collected to make up a child's personal plan should be kept in one place for ease of reference and include the information required to be kept in the Care Inspectorate document Records All Care Services Must Keep, available on the Care Inspectorate website. Evidence that this information is updated at least every six months should be recorded in each file. National Care Standards for Early Education and Childcare up to the age of 16. Standard 6 - Support and development. 2. Children's personal learning plans should be further developed so that all children have a meaningful account of their progress and learning at nursery. Plans should include how staff will support the next steps in children's development and learning. National Care Standards for Early Education and Childcare up to the age of 16. Standard Engaging with Children 3. The manager and staff should assess and improve the lunchtime routine and experience for children in the pre-school room to ensure that: - Tables are set and staff organised - Staff sit with children while they eat - Children are given opportunities to develop skills for example pouring drinks and making food choices - That children do not access food from their tea/snack bags at lunch time. National Care Standards for Early Education and Childcare up to the age of 16. Standard 5 - Quality of experience. page 14 of 35

15 Statement 3 We ensure that service users' health and wellbeing needs are met. Service Strengths There was evidence that the nursery was good at meeting children's health and wellbeing needs. Health and well-being was promoted in the nursery through: - Regular outdoor play. - Opportunities for indoor physical play. - Some walks in the local community. - Eco-School activities. - Healthy eating at snack and through cooking activities. - Tooth brushing. - Growing vegetables and caring for the environment. Inspection report There were a range of policies and procedures in place to ensure that children's health and wellbeing needs were met. The nursery had met a recommendation made at the last inspection to improve the medication procedure. We found that staff were knowledgeable about the medication procedure and how to accurately record medicine which was brought into nursery. A child protection policy was in place. The manager of the nursery was identified as the child protection co-ordinator. The policy contained all key information necessary for parents. This was underpinned by an additional policy and procedure for staff. All staff had received child protection training which was part of on going training offered in the nursery. Staff good at encouraging children to form friendships and take account of each other's views. A behaviour management policy was in place. In the rooms for the youngest children behaviour was managed gently but with firmness and in a consistent manner. Children were familiar with nursery rules and could follow them easily. page 15 of 35

16 Older children had carried out projects on health and wellbeing such as a traffic awareness topic. Children could talk to us confidently about crossing the road and how to keep themselves safe by listening to adults when out a walk. One child said: 'If you walk on the road you could get squashed and be hurt or even die!' Another told us how many roads they had to cross to come to nursery. Sleeping arrangements for the youngest age groups were generally suitable. Staff monitored sleeping children well and equipment for sleeping such as mats, sheets and covers were regularly cleaned and laundered. The manager of the service was cooking meals for children at the time of our inspection and held an appropriate food hygiene certificate. Parents made very positive comments about the range of foods their child received in nursery. Children were observed to enjoy their food at lunch and were offered regular drinks throughout the day to ensure that they were well hydrated. Areas for improvement We looked at information kept for children who received additional support in nursery. This needed to be better organised and some evidence gathered for the parents and other professionals about each child's progress in meeting identified targets. We talked to staff about Getting it Right for Every Child (GIRFEC) and the need for staff to be proactive in finding out information from other professionals such as occupational therapist or speech and language therapist. (See recommendation one.) We spoke to staff looking after the youngest children about appropriate sleeping arrangements. As an area for improvement w have advised that children are not put to sleep in buggies or on beanbags This is in order to ensure good practice is maintained with regards to good posture and a safe sleeping position. Since the last inspection pre-school children had been moved upstairs. We were assured that this was a temporary move to accommodate work carried out in the nursery. The move upstairs had impacted on the flexibility of outdoor opportunities older children. Times were allocated to groups for outdoor play and we talked to the manager about the need to ensure that more interesting and flexible outdoor opportunities were provided. For example some pre-school page 16 of 35

17 children needed to expand energy which in turn would enhance their concentration skills. Grade 4 - Good Number of requirements - 0 Recommendations Number of recommendations - 1 Inspection report 1. Where a child has an identified need for support the nursery should monitor their developmental progress carefully in order for them to full evidence that progress. The manager should ensure that this information is fed back to professional involved with that child. National Care Standards for Early Education and Childcare up to the age of 16. Standard Support and Development page 17 of 35

18 Quality Theme 2: Quality of Environment Grade awarded for this theme: 4 - Good Statement 2 We make sure that the environment is safe and service users are protected. Service Strengths The very good environment ensured that children were safe and protected. Procedures were in place help ensure that the entry and exit from the nursery was safe and secure. There was a buzzer and CCTV system in operation which enabled staff to identify those coming to the door. There was clear guidance for parents regarding the need to identify who was coming to collect their child at the end of the session. A visitors log was in place at reception to ensure that visits made to the nursery could be tracked. We saw throughout the session that staff were very good at monitoring where children were and that children could not leave the playroom unsupervised. Procedures were in place to minimise risks in the nursery. The playrooms were safe and secure on the day of our visit. A method for recording risk assessments and recording cleaning was in place to ensure that the environment remained safe and clean for children to use. Children were encouraged to look after their environment, use resources and equipment appropriately and tidy up after using areas of the playroom. Staff confirmed that if identified repairs were addressed quickly. We did not identify any areas for repair on the day of our visit which had not already been noted. page 18 of 35

19 Areas for improvement The care service should continue to monitor and maintain the high standards of quality. They should ensure they are rigorous in identifying any areas for improvement and implementing action plans to address these. Grade 5 - Very Good Number of requirements - 0 Number of recommendations - 0 Statement 5 The accommodation and resources are suitable for the needs of the service users. Service Strengths The good accommodation and resources were suitable for the needs of children. The building was spacious and in very good order throughout. Playrooms had been well planned to offer accommodation which met children's needs. For example children could access toilets independently as these were incorporated into the playrooms spaces. Rooms were light and well ventilated providing children with sufficient space for group or individual play. All playrooms were attractively presented for children. Spaces were flexible and offered children a good range of activities. Core activities were available such as mark making, role play, music, art, technology and construction, sand, water and model making. The toys and equipment were of a good standard and we noted that children were engaged in the activities that they were offered. We asked children about playing at nursery. Comments included: - 'I like playing outside best.' - 'We get to play with the computer and take photos.' - 'I like painting and stories.' Inspection report page 19 of 35

20 The nursery had two main outdoor areas which were used daily. Some work had been carried out to provide planning and composting areas. Children had planted vegetables and told us that they really liked going out to play. The nursery had a well resources library, where books had been catalogued to make it simple for children and staff to find resources. This room also had a number of computers for more targeted IT experiences. One child said: 'I love the library, it's quite and you can look at all the books.' There was a large soft play area. This was used for physical indoor play and provided children with a good level of challenge. One child said they preferred playing outside but they really liked being able to climb inside. The room which had previously been used for babies to sleep in had been resourced as a sensory room with a range of lights and textured objects for children to explore. Staff with the youngest children said that this room was well used for quiet time of some one to one time where this was needed. Areas for improvement We talked to staff about the need to move away from plastic resources to more flexible loose part play. In some areas this had been started but could be further extended. The use of material for dressing up instead of costumes would lead to more imaginative play for all age groups. Some improvements could be made to music areas and areas for drama and role play. We talked to the manager and staff about the need to carry the use of loose part play outdoors as well as indoors. Although there were spaces for planting there was also a predominance of plastic equipment and lack of resources which would encourage children to use their imagination and problem solving skills. (See recommendation one.) To support the youngest children we have suggested as an area for improvement that staff look again at the purpose of heuristic play and treasure baskets to ensure it is being used effectively. We talked to staff about schema play in young children, how to support this and provide information for parents. (See recommendation two.) page 20 of 35

21 Grade 4 - Good Number of requirements - 0 Recommendations Number of recommendations The manager and staff should investigate a wider range of resources to further enhance the learning opportunities for children when they are playing outdoors. National Care Standards for Early Education and Childcare up to the age of 16. Standard 11 - Access to resources. 2. To support the youngest children in the nursery the manager and staff should seek information and training on schematic play. Information should be given to parents about this type of play and how to support it in a home environment. National Care Standards for Early Education and Childcare up to the age of 16. Standard 12 - Confidence in staff. page 21 of 35

22 Quality Theme 3: Quality of Staffing Grade awarded for this theme: 4 - Good Statement 2 We are confident that our staff have been recruited, and inducted, in a safe and robust manner to protect service users and staff. Service Strengths The nursery had very good procedures in place for the recruitment of staff. There was a recruitment policy in place which although short gave a very good procedure for recruitment. Each file was well arranged with a front sheet to identify when each process had taken place and was completed. All checks had been carried out before a staff member started in the nursery. Where there had been difficulty getting references for staff the manager had followed this up in sufficient depth to enable her to make an informed decision about whether to employ a person or not. The provider had developed job descriptions and contracts of employment for each staff member. Scottish Social Services Council membership was checked at the recruitment stage and copies of qualifications sought, copied and kept on file. Each new member of staff underwent an induction process. Information on this was kept in each employees file. We spoke to new staff about induction and were told that they had found it useful in defining their roles and responsibilities in the nursery. The induction process was in sufficient depth to give staff good basic knowledge of what procedures and policies were and what the expectation of the service provider was in relation to their work performance. page 22 of 35

23 New employees were closely monitored by senior staff as part of the induction and trial period. This enabled managers to address any issues or concern new staff may have had as a new member of staff. We discussed the need for providers to meet the SSSC Codes of Practice when giving references for staff who had left. We were satisfied that the provider would give prospective employers enough information about a previous employee for them to make an informed decision about a persons further employment. Areas for improvement As an area for improvement we asked the provider to continue to monitor the effectiveness of the induction process to make sure new staff had sufficient information to carry out their role in the nursery. There was a whistle blowing procedure. This needed to be improved to include how people could raise a concern about the manager/providers. It also needed to include information about reporting to the SSSC. Grade 5 - Very Good Number of requirements - 0 Number of recommendations - 0 Statement 3 We have a professional, trained and motivated workforce which operates to National Care Standards, legislation and best practice. Service Strengths The nursery provided a good workforce which was professional, trained and motivated. Staff operated in line with National Care Standards, legislation and best practice. page 23 of 35

24 All staff were registered with an appropriate body to enable them to work with children. The nursery nurses and manager were registered with the Scottish Social Services Council (SSSC) in accordance with their role. The SSSC is the body responsible for care sector workforce development. We discussed future training with the manager. The manager carried out staff appraisals and performance reviews yearly. At this time a training plan for each staff member was discussed. The manager was aware of the importance of the training plan as staff needed to ensure they received sufficient training to meet the training requirements set by the SSSC. Staff were aware of current good practice documents such as Building the Ambition, Pre-Birth to Three and the National Care Standards. Staff were proactive about sharing information with each other if they went on an external training course. The manager had developed a small staff library of documents which outlined good practice and current policy. There was continuity of care provided for children as staff were allocated to specific playrooms. Throughout our visits we found that staff knew children in their care very well. One parent we spoke to said that this was valuable as parents with more than one child could build up a relationship with the staff members. We saw during our visit and through discussion with staff and parents that the staff team were motivated to provide a good quality service to both children and parents. Staff provided a warm and fun environment for children. Parents commented very positively about the staff group. Comments included: 'Staff are professional and friendly.' 'I feel I could ask them to help me without them looking down on me.' 'The girls are very young but very competent and respectful.' 'My child loves the staff. Open, honest and friendly.' Inspection report Areas for improvement Some training had been offered to staff since our last inspection. This could be improved with the use of external courses and not just in house training. This page 24 of 35

25 would enable staff to meet other practitioners and share practice. (See recommendation one.) The manager of the nursery had started a qualification to enable her to meet the SSSC condition on her manager registration. She had taken a break from this training. As an area for improvement she now needed to look at how to progress her further training to meet her condition within the timescale given. We have identified in other quality statements that staff would benefit from training in schematic play. The manager should develop a method by which all staff record their training hours to ensure that they are on target to meet the professional development targets for their SSSC registration. Grade 4 - Good Number of requirements - 0 Recommendations Number of recommendations - 1 Inspection report 1. To enhance professional development the manager should ensure that a range of external training courses are made available to staff. This should include courses that will meet individual interests and the needs of the nursery. National Care Standards for Early Education and Childcare up to the age of 16. Standard 12 - Confidence in staff. page 25 of 35

26 Quality Theme 4: Quality of Management and Leadership Grade awarded for this theme: 4 - Good Statement 2 We involve our workforce in determining the direction and future objectives of the service. Service Strengths There were good opportunities for staff to be involved in the determining the direction and future objectives of the nursery. The nursery team met regularly for a whole staff team meeting. This meeting had an agenda and staff confirmed that they found these meetings helpful to discuss aims and objectives and forward plans. Staff confirmed that there were opportunities for staff to progress to management roles. Some staff had been promoted from within the nursery to senior roles and said that this was good for their professional development. There were many opportunities for staff to be involved in the life of the nursery and take part in the decision making on a company level. Staff were routinely asked to make comments and contribute to evaluations about the service provided. Areas for improvement Each of the playrooms had a room leader in charge of the provision. We suggested that as an area for improvement these leaders should have an opportunity to meet together to share practice, problems and information about children who may be moving from one playroom to another. This will help them gain peer support and experience. page 26 of 35

27 Grade 4 - Good Number of requirements - 0 Number of recommendations - 0 Statement 4 We use quality assurance systems and processes which involve service users, carers, staff and stakeholders to assess the quality of service we provide. Service Strengths The nursery had good quality assurance systems and processes in place. Since our last inspection the manager had begun the process of improving the systems used to monitor and evaluate the service provided to parents and children. Questionnaires had been issued to parents and staff to ascertain satisfaction with the service. Child at the Centre and the Building the Ambition tool kit, developed by the local authority had been used to assess the quality of the childcare and education provision. Action plans had been developed from the use of these tools. The nursery provided education partnership places for City of Edinburgh Council. The Quality Improvement Officer had visited the nursery to monitor the quality of the educational provision. Areas for improvement We acknowledge that some improvements had been made but further progress was still needed to the quality assurance programme. Improvements needed: - The questionnaires used in the nursery could be further developed to encourage parents to make comments rather than a yes or no assessment page 27 of 35

28 - Action plans needed to truly reflective of the comments made through questionnaires for example where someone disagreed with a statement this should be reflected in the action plan - The manager needed to start the process of devolving some of the auditing and monitoring aspects to room leaders. For example formal monitoring of personal learning profiles, accidents and medication forms - The manager needed to formally quality assure staff practice in each of the playrooms - A method of asking parents and staff to contribute to an assessment of the managers performance should be established. (See recommendation one.) We made a recommendation at the last inspection regarding the need to update the self assessment for the Care Inspectorate. Only minimal change had been made to this document and it still reflected processes and not the outcomes for children or parents. (See recommendation two.) We made a recommendation at the last inspection to ensure that policies and procedures had been updated and reviewed. Some progress had been made to meet this recommendation with staff being given the responsibility of updating procedures and sharing them with the rest of the staff team. All policies and procedures needed to reflect the name of the current registration Playdays Nursery School not Playdays Kindergarten. They also needed to be rigorously checked by the manager to ensure that they referred to current good practice and shared with parents. (See recommendation three.) The nursery had used Child at the Centre 2 to identify priorities for the Standards and Quality Improvement Plan, this is required for the local authority. The document How Good is our Early Learning and Childcare has now been published by Education Scotland. The manager should ensure that she and pre-school staff are familiar with this document and how it will be used. page 28 of 35

29 Grade 4 - Good Number of requirements - 0 Recommendations Number of recommendations To ensure that a comprehensive system is in place which will clearly identify how the nursery is performing and result in comprehensive action plans for improvement the manager should continue to develop and delegate the quality assurance procedure. National Care Standards for Early Education and Childcare up to the age of 16. Standard 14 - Well managed service. 2. To provide an accurate and meaningful overview of the service, the provider should complete the self-assessment more fully and involve staff in this process. National Care Standards for Early Education and Childcare up to the age of 16. Standard 14 - Well managed service. 3. The provider should establish a system that ensures policies and procedures reflect current good practice guidelines, refer to the registered name of the service and are shared with parents. National Care Standards for Early Education and Childcare up to the age of 16. Standard 14 - Well managed service. page 29 of 35

30 4 What the service has done to meet any requirements we made at our last inspection Previous requirements There are no outstanding requirements. 5 What the service has done to meet any recommendations we made at our last inspection Previous recommendations 1. Care Plans which take into account children's health, wellbeing and safety needs should be established for each child in consultation with their parent's. These should provide staff with a clear plan of how they will support and meet the child's needs. Care Plans should be reviewed and adjusted as the child's needs change. Standard 6: Support and Development - National Care Standards early education and childcare. This recommendation was made on 27 April 2015 We have made this recommendation again and make comment in Quality Statement Children's personal learning plans should be further developed so that all children have a meaningful account of their progress and learning at nursery. Plans should include how staff will support the next steps in children's development and learning. Standard 4.4: Engaging with Children - National Care Standards early education and childcare. This recommendation was made on 27 April 2015 We have made this recommendation again and make comment in Quality Statement 1.2. page 30 of 35

31 3. The provider should ensure that Child Protection guidelines are clear about the process staff should follow if they have concerns about a child's welfare. Standard 3.2: Health and Wellbeing - National Care Standards early education and childcare. This recommendation was made on 27 April 2015 Staff had received child protection training to help them become familiar with the child protection procedure. This recommendation was met. 4. The provider must ensure that the guidelines and recording process used by staff for the administration of medication take account of best practice guidelines and ensure they are used effectively by staff. Standard 3 Health and Wellbeing - National Care Standards early education and childcare. This recommendation was made on 27 April 2015 New medication guidance had been developed and was being consistently used by staff. This recommendation was met. 5. The provider must review management of the entry/exit system to ensure that the door remains secure at all times. Standard 2: A Safe Environment - National Care Standards early education and childcare. This recommendation was made on 27 April 2015 Signs had been placed on the front door to remind parents to ensure the door was secure at all times. Reminders were given in s and newsletters. On our two visits to the nursery the entry/exit was safe and secure. This recommendation was met. 6. Staff should build up topic based resources to enhance children's play and learning experiences. Standard 5: Quality of Experience - National Care Standards early education and childcare. This recommendation was made on 27 April 2015 Inspection report Staff confirmed that there were a number of boxes of resources for children to access. The children's library had been catalogued to ensure that children and staff could find reading resources when necessary. This recommendation was met. 7. The provider should establish an effective system for identifying and monitoring staff development needs. Standard : Confidence in Staff - National Care Standards early education and childcare. page 31 of 35

32 This recommendation was made on 27 April 2015 Staff had attended some training since our last inspection. This recommendation was met. We comment on training in Quality Statement We recommend that the Manager continues to develop her leadership role and supports quality assurance processes and staff development within the nursery. Standard 14: Well Managed Nursery - National Care Standards early education and childcare. This recommendation was made on 27 April 2015 The manager had used a number of quality assurance tools to evaluate the service. This recommendation was met. 9. The provider should establish a system to effectively monitor the quality of staffs work and the service as a whole. This process should inform and support and development of practice in the nursery. Standard Well Managed Service - National Care Standards early education and childcare. This recommendation was made on 27 April 2015 Some work had started to achieve this recommendation. We have said this recommendation is met and comment further on monitoring and auditing in Quality Statement The provider should establish a system that ensures policies and processes are upto- date and reflect best practice guidelines. Standard 14.2: Well Managed Service - National Care Standards early education and childcare. 11. The provider must ensure that the SHANARRI wellbeing indicators from GIRFEC are referred to when assessing the quality of the service delivered to the children. Standard 13: Improving the Service - national care standards early education and childcare. 12. To provide an accurate and meaningful overview of the service, the provider should complete the self-assessment more fully and involve staff in this process. Standard 14: Well Managed Service - National Care Standards early education and childcare. This recommendation was made on 27 April We have made this recommendation again. Inspection report page 32 of 35

33 11. There was reference to SHANARRI and GIRFEC throughout the nursery. This recommendation was met but we make further comment on the use of positive outcomes in this report. 12. The self assessment for the nursery still needed to be further developed to reflect current practice and achievement in the nursery. We comment on this in Quality Statement 4.4 and have made this recommendation again. 6 Complaints No complaints have been upheld, or partially upheld, since the last inspection. 7 Enforcements We have taken no enforcement action against this care service since the last inspection. 8 Additional Information There is no additional information. 9 Inspection and grading history Date Type Gradings 27 Apr 2015 Unannounced Care and support 4 - Good Environment 3 - Adequate Staffing 4 - Good Management and Leadership 3 - Adequate 16 May 2013 Unannounced Care and support 4 - Good page 33 of 35

34 Environment Staffing Management and Leadership 5 - Very Good 4 - Good 4 - Good 16 May 2012 Unannounced Care and support 4 - Good Environment 3 - Adequate Staffing 3 - Adequate Management and Leadership 3 - Adequate 2 Feb 2012 Unannounced Care and support 3 - Adequate Environment 3 - Adequate Staffing Not Assessed Management and Leadership Not Assessed 14 Jul 2009 Unannounced Care and support 5 - Very Good Environment 5 - Very Good Staffing 5 - Very Good Management and Leadership 4 - Good 26 Jan 2009 Unannounced Care and support 4 - Good Environment 4 - Good Staffing 2 - Weak Management and Leadership 2 - Weak page 34 of 35

35 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. You can also read more about our work online. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY Other languages and formats This report is available in other languages and formats on request. Inspection report Tha am foillseachadh seo ri fhaighinn ann an cruthannan is c?nain eile ma nithear iarrtas. page 35 of 35